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Chapter 4
Troubleshooting
Further Contacts
Note
The reset switch on the back panel of the Cisco uBR905 cable access router is recessed to
prevent accidental resets of the router. To press the switch, use a blunt object, such as a
pen or pencil point; do not use a sharp object, such as a knife or awl, because this could
permanently damage the switch and the router’s circuitry.
Further Contacts
If you experience trouble with the startup that is not resolved with the procedures and tips in this
chapter, contact field service dispatch for further assistance and instructions. Also see the
documentation available in the Broadband Cable section on CCO and the Documentation CD-ROM.
Note
Cisco recommends that a CMTS systems engineer or network administrator be available,
or on-call, to assist field service technicians or installers in troubleshooting a
Cisco uBR905 cable access router.
If you are a network administrator or systems engineer with a Cisco product covered under
warranty or a maintenance contract, contact Cisco’s Technical Assistance Center (TAC) at
800 553-2447, 408 526-7209, or [email protected].
