Cisco SPA525G - Small Business Pro IP Phone VoIP User Manual Download

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Contents

Cisco Small Business Pro IP Phone SPA525G (SIP) User Guide

FCC and IC Statement

Federal Communication Commission Interference Statement

IMPORTANT NOTE

Industry Canada Statement

About This Document

Purpose 7

Organization 7

Finding Information in PDF Files

Chapter 1: Getting Started

Overview of the Cisco SPA525G IP Phone

Caring for Your Phone

Understanding Your Phone’s Lines and Buttons

Phone Components

Softkey Buttons

Using the Keypad and Buttons with Menus

Using Keypad Shortcuts

Using the Navigation Button

Entering Numbers and Text in Fields

Using Phone Hardware and Accessories

Using the Speakerphone

Using Wired and Wireless Headsets

Connecting the Headset

Connecting Bluetooth Headsets

Using a Headset with Your IP Phone

Switching Between the Handset/Headset/Speakerphone
During a Call

Summary of Contents for SPA525G - Small Business Pro IP Phone VoIP

Page 1: ...Cisco Small Business Pro IP Phone SPA525G SIP USER GUIDE ...

Page 2: ...n is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation CCDE CCSI CCENT Cisco Eos Cisco HealthPresence the Cisco logo Cisco Lumin Cisco Nexus Cisco Nurse Connect Cisco Stackpower Cisco StadiumVision Cisco TelePresence Cisco WebEx DCE and Welcome to...

Page 3: ...nimum distance 20cm between the radiator your body This transmitter must not be co located or operating in conjunction with any other antenna or transmitter Industry Canada Statement This device complies with RSS 210 of the Industry Canada Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference recei...

Page 4: ...525G IP Phone 12 Caring for Your Phone 13 Understanding Your Phone s Lines and Buttons 14 Phone Components 14 Softkey Buttons 16 Using the Keypad and Buttons with Menus 19 Using Keypad Shortcuts 19 Using the Navigation Button 19 Entering Numbers and Text in Fields 20 Using Phone Hardware and Accessories 21 Using the Speakerphone 21 Using Wired and Wireless Headsets 21 Connecting the Headset 21 Con...

Page 5: ...ireless Network 33 Determining Your Wireless Router Security Type 34 Using Wi Fi Protected Setup with the SPA525G 37 Manually Adding a Wireless Profile on the SPA525G 38 Uploading Security Certificates to the Phone 40 Verifying Phone Startup 41 Upgrading Your Phone s Firmware 41 Chapter 3 Using Basic Phone Functions 43 Placing or Answering a Call 44 Using Dial Assistance 45 Adjusting Call Volume a...

Page 6: ...g Do Not Disturb 51 Configuring Call Waiting 53 Picking Up a Call 53 Parking a Call 54 Placing a Three Way Conference Call 55 Using the Phone Directories 56 Using Your Personal Address Book 56 Adding a New Contact 57 Copying a Contact 58 Searching for a Contact 59 Deleting a Contact 59 Editing a Contact 59 Using the Corporate Directory 60 Using the Call History Lists 61 Viewing the Call History Li...

Page 7: ...71 Changing the Left and Right Channel for Stereo Headsets 72 Using the Paging Feature 73 Paging Another Phone 73 Paging Multiple Phones Groups 73 Configuring Auto Answer 74 Monitoring Accessing Another Phone from Your Phone 74 Customizing Your LCD Screen 75 Changing the LCD Screen Contrast 75 Setting the Screen Backlight Timer 75 Configuring the Phone Screen Saver 76 Changing the Phone Wallpaper ...

Page 8: ...in to the Web Interface 89 Configuring Your Address Book 89 Setting Do Not Disturb 90 Configuring Call Forwarding 91 Configuring Call Waiting 92 Blocking Caller ID 92 Blocking Anonymous Calls 93 Viewing Call History Lists 93 Creating Speed Dials 94 Configuring Wi Fi 94 Configuring Bluetooth 95 Upgrading Firmware 96 Chapter 6 Using the SPA932 Attendant Console 97 Connecting the SPA932 Attendant Con...

Page 9: ...Contents Cisco Small Business Pro IP Phone SPA525G SIP User Guide 6 Appendix A Where to Go From Here 105 Product Resources 105 Related Documentation 106 ...

Page 10: ...ied Communications Manager Express for Cisco Small Business Pro IP Phone SPA525G User Guide Organization This table describes the contents of each chapter in this document Chapter Title Description Chapter 1 Getting Started Provides an overview of the SPA525G IP phone Chapter 2 Installing Your Phone Connecting your hardware and the SPA525G phone to the network Chapter 3 Using Basic Phone Functions...

Page 11: ... in a PDF file STEP 1 Enter your search terms in the Find text box on the toolbar NOTE By default the Find tool is available at the right end of the Acrobat toolbar If the Find tool does not appear choose Edit Find Chapter 5 Using the Web Interface Accessing the web user interface for your phone to configure your address book speed dials and other phone features Chapter 6 Using the SPA932 Attendan...

Page 12: ...le PDF files that are stored on your PC or local network The PDF files do not need to be open STEP 1 Start Acrobat Professional or Adobe Reader STEP 2 Choose Edit Search or click the arrow next to the Find box and then choose Open Full Acrobat Search STEP 3 In the Search window complete the following steps a Enter the text that you want to find b Choose All PDF Documents in From the drop down box ...

Page 13: ...525G SIP User Guide 10 STEP 4 When the Results appear click to open a folder and then click any link to open the file where the search terms appear For more information about the Find and Search functions see the Adobe Acrobat online help ...

Page 14: ... page19 Entering Numbers and Text in Fields page 20 Using Phone Hardware and Accessories page 21 NOTE The SPA525G features vary depending on the type of call control system you are using This document describes using the SPA525G with a SIP phone system such as the Cisco SPA9000 Voice System or a Broadsoft or Asterisk system If you are using the SPA525G with a Cisco Unified Communications 500 Serie...

Page 15: ...d with a handset headset or speaker The SPA525G phone is connected to the network through its Ethernet connection or the built in Wireless G connection If you are using the Wireless G connection a separate power adapter PA 100 is required The SPA525G provides an additional Ethernet port that allows a computer to be connected to the network through the IP phone This option is only available when ph...

Page 16: ...t port for connecting a USB memory device to play MP3 music files AUX port to attach a SPA932 attendant console Bluetooth capability for headset support 2 5mm stereo earphone jack for headset Wireless G client support Kensington security slot support Caring for Your Phone The Cisco Small Business Pro IP phones are electronic devices that should not be exposed to excessive heat sun cold or water To...

Page 17: ...tons Use the following graphic and table to identify the parts of your phone Phone Components Figure1 SPA525G Phone Components Table1 IP Phone Components Phone Feature Description 1 Handset Pick up to answer or place calls 2 Speaker Speaker for phone 3 Message Waiting Indicator When lit Red You have a new voice mail message Flashing Red You have an incoming call ...

Page 18: ... perform the action on the label on the LCD screen above 7 Navigation button Press in each direction to scroll through items on the LCD screen 8 Center Select button Press this button to select the option or menu that is highlighted on the screen 9 Messages button Press to access voice mail must be set up by your phone administrator 10 Hold button Press to place a call on hold 11 Setup button Pres...

Page 19: ...turn the speaker on or off When the speaker is on the button glows green 16 Keypad Press keys to dial phone numbers enter letters and choose menu items Table 2 SPA525G Softkey Buttons Button Function Add Adds a new item for example a new directory entry AddList Creates a list for example of MP3 files to play Back Returns you to the previous screen BXfer Performs a blind call transfer See Performin...

Page 20: ...e pressed when the phone is ringing to divert the current call Calls are diverted to the call forward destination that is set for the phone If no call forward destination is set the ringer is disabled See Setting Do Not Disturb on page 51 Edit Opens an item so that you can edit numbers or letters or enable or disable a feature EditDial Edits a number before dialing End Call Disconnects a call Forw...

Page 21: ...een Useful after changing a configuration or when you want to update information such as weather Park Parks a call at a designated park number The call is active until you unpark it or the caller disconnects See Parking a Call on page 54 Play Plays an item for example a ring tone Resume Resumes a call that is on hold Save Saves your changes Scan Scans for wireless networks or Bluetooth devices Sel...

Page 22: ...en Using Keypad Shortcuts Use the keypad to enter the number of the menu or sub menu item For example to reach the Call History menu press the Setup button and press 2 NOTE Menus and options can change depending on the software release Using the Navigation Button Use the navigation button to scroll up or down through the menu items and then press the Select softkey button or the center Select butt...

Page 23: ...t number or letter Press the number key multiple times to move to a different letter under that number For example to enter Mary you would press 6 five times rapidly and then pause for M press 2 and then pause for A press 7 three times rapidly for r then press 9 three times rapidly for y Available characters are shown in the following table Use the delChar softkey button to backspace and delete th...

Page 24: ...For the latest supported models contact your reseller Additional information can be found at the manufacturer s websites http www plantronics com http www jabra com Connecting the Headset Each brand and type of headset may require different steps for connection Consult the documentation for your particular headset for more information In general to connect a headset For Bluetooth headsets See the ...

Page 25: ...igure the phone to work with your headset first enable Bluetooth STEP 1 Press the Setup button STEP 2 Select User Preferences STEP 3 Select Bluetooth Configuration STEP 4 With Bluetooth selected press the Right Arrow key to turn Bluetooth On STEP 5 Press Save After enabling Bluetooth create a profile for your headset STEP 1 In the Bluetooth Configuration screen scroll to Bluetooth Profiles Press t...

Page 26: ...s Jabra or Plantronics lift the receiver off hook before speaking or listening through the headset To use a Bluetooth headset make sure your headset is powered on Press the Headset button on your phone or if supported press the Answer button on your Bluetooth headset twice and dial the number to place a call Press the Answer button on your Bluetooth headset to answer a ringing call See the user do...

Page 27: ...tch from the handset to the speakerphone press the Speakerphone button and place the handset back on the hook To switch from the speakerphone to a headset press the Headset button To switch from the speakerphone to the handset pick up the handset To switch from the headset to the speakerphone press the Speakerphone button ...

Page 28: ... IP Phone It contains the following sections Before You Begin page 26 Connecting the Handset page 26 Optional Attaching the Desk Stand page 28 Optional Mounting the Phone to the Wall page 29 Connecting Your Phone s Power page 32 Connecting Your Phone to the Computer Network page 33 Verifying Phone Startup page 41 Upgrading Your Phone s Firmware page 41 ...

Page 29: ...cting the Handset STEP 1 Find the longer end of the coiled phone cord Insert it into the back of the phone base in the slot marked with a phone symbol This port is labeled 5 on the Cisco SPA525G IP Phone Connections graphic STEP 2 Insert the short end of the handset cord into the jack at the bottom of the handset not shown NOTE The RJ 11 port marked AUX is reserved for connection with the SPA932 A...

Page 30: ...Installing Your Phone Connecting the Handset Cisco Small Business Pro IP Phone SPA525G SIP User Guide 27 2 Figure1 Cisco SPA525G IP Phone Connections ...

Page 31: ...Insert the power adapter plug into this port 3 Additional Ethernet port Connect an Ethernet cable to this port to provide network connectivity to a PC This port cannot be used when the phone is connected to the network via the built in Wireless G client 4 Switch Ethernet port Connect the network cable to this port 5 Phone cord slot Insert one end of the phone cord into this slot and the other into...

Page 32: ...the Phone to the Wall To mount the phone to the wall you must purchase the MB100 wall mount bracket kit Figure 2 MB100 Wall Mount Kit STEP 1 To attach the Mounting Bracket MB align the two cleats on the MB with the holes in the phone s base STEP 2 Orient the MB such that the phone s Ethernet and handset ports are accessible after installation ...

Page 33: ...tional Mounting the Phone to the Wall Cisco Small Business Pro IP Phone SPA525G SIP User Guide 30 2 STEP 3 Push the MB onto the phone s base Slide the MB upwards to lock it in place STEP 4 Plug in the Ethernet and power cables ...

Page 34: ...o screws mounted in the wall Reverse the Handset Retention Tab If you mount the phone to a vertical surface you must reverse the handset retention tab on the phone body so that the handset does not fall off the phone when it is placed on the cradle STEP 1 Push the latch in STEP 2 Slide the retention tab up until it detaches from the phone ...

Page 35: ...in the handset when the handset is placed onto the cradle Connecting Your Phone s Power If you are using an external power source plug it into the building s power source and plug the power supply into the phone base See Figure 1 on page 27 item 2 NOTE The SPA525G does not ship with a power supply If you are not using Power over Ethernet PoE you must order the PA 100 power supply separately from C...

Page 36: ...k by using an Ethernet cable STEP 1 Plug the Ethernet cable into the back of the base station into the slot marked SW This port is labeled 4 on Figure 1 on page 27 STEP 2 Plug the other end of the Ethernet cable into the appropriate device on your network such as a network switch Connecting Your Phone to the Wireless Network NOTE The PC port is not supported in wireless operation The PC port is on...

Page 37: ...ter Security Type If you do not know your wireless router security type you need to log in to the router interface to get this information The steps below are written for a Linksys router but procedures for other routers should be similar STEP 1 Log in to your wireless router s web interface using a web browser Your computer must be connected to your wireless network Enter the IP address of the wi...

Page 38: ...the Computer Network Cisco Small Business Pro IP Phone SPA525G SIP User Guide 35 2 The following example shows WEP information for a Linksys WRV200 router If your router is using WPA note the WPA shared key or passphrase that you need to enter later ...

Page 39: ...eless connection STEP 1 If you have plugged in an Ethernet cable to connect the phone to the wired network remove it and reboot the phone If an Ethernet connection is present on the phone it is used instead of the Wi Fi connection STEP 2 Press the Setup button on your phone STEP 3 Scroll to Network Configuration and press Select STEP 4 In the Wi Fi field press the Left or Right Arrow key to turn W...

Page 40: ...STEP 1 In the Wireless Configuration screen select Wi Fi Protected Setup STEP 2 Choose one of the following options Push Button Configuration a Press the WPS button on your router b On your phone with Push Button Configuration highlighted press Select Your phone may reboot before the Wi Fi connection is working PIN Configuration a After selecting PIN Configuration on your phone note the PIN displa...

Page 41: ... is enabled STEP 2 Scroll to Wi Fi Configuration Press the Right Arrow key to enter the Wi Fi Configuration screen STEP 3 Select Wireless Profile Any previously configured wireless profiles are displayed STEP 4 Do one of the following Scan for available networks See Scanning for Available Networks page 38 Manually add the network See Manually Adding a Network page 39 Scanning for Available Network...

Page 42: ...TTLS Enter the anonymous ID choose whether the phone should check for the server certificate choose the TTLS Inner Protocol MSCHV2 MSCHAP PAP CHAP or MD5 and enter the User ID and password LEAP Enter the User ID and password TLS Enter the User ID choose whether the phone should check for the server certificate enter the User ID and configure the Root certificate and User certificate see the Upload...

Page 43: ...save as a wireless profile press Save Uploading Security Certificates to the Phone If you are using some types of wireless security for example WPA2 Enterprise you will need to upload security certificates to the phone Certificates must be in the following format Root certificate DER encoded binary x 509 CER User certificate Personal Information Exchange PKCS 12 PFX STEP 1 Connect a USB storage de...

Page 44: ...reen At the bottom of the LCD screen softkeys appear over their associated soft buttons If the phone does not display this screen confirm your installation and connections If these are correct try unplugging the phone and plugging it back in again If you still don t see the display then contact your Phone Administrator or Internet Telephony Service Provider ITSP Upgrading Your Phone s Firmware You...

Page 45: ...ade your phone s firmware Download the firmware to your PC and log in to the web interface to run the upgrade procedure See the Upgrading Firmware section on page 96 Upgrade using the Cisco SPA9000 Voice System Setup Wizard if your phone is part of a Cisco SPA9000 Voice System network See the Cisco SPA9000 Voice System Setup Wizard User Guide ...

Page 46: ...on Hold page 45 Resuming a Call page 46 Ending a Call page 46 Transferring Calls page 46 Redialing page 47 Viewing and Returning Missed Calls page 48 Turning the Missed Calls Shortcut On and Off page 49 Forwarding Calls page 49 Setting Do Not Disturb page 51 Picking Up a Call page 53 Parking a Call page 54 Placing a Three Way Conference Call page 55 Using the Phone Directories page 56 Using the Ca...

Page 47: ... a call or a red flashing line button or the Answer softkey to answer a call If you are on a call and another call comes in choose one of the following options Press the Answer softkey Press the flashing red line button The call in progress is put on hold and the incoming call is answered To return to the first call select it using the Up Arrow or Down Arrow key and press the Resume softkey NOTE Y...

Page 48: ...complete the call See Enabling Dial Assistance on page 68 for more information on enabling this feature Adjusting Call Volume and Muting Adjusting Call Volume To adjust the volume while you are on a call press on the Volume button to increase the volume or press to decrease the volume Press Save Pressing the Volume button while not on a call adjusts the volume of the phone s ringer Using Mute To m...

Page 49: ...the call press the flashing red line button for the call If you have multiple calls all calls are put on hold except the active call Ending a Call To end a call If you are using the handset hang up If you are using the speakerphone press the Speaker button If you are using the headset either press the Headset button wired or replace the receiver wireless Transferring Calls You can perform two type...

Page 50: ...swer press Transfer after the call begins to ring and hang up If you hang up before the second call rings the transfer fails and the first call is disconnected If you misdial press the second line button again to receive a dial tone To transfer after speaking to the other person press Transfer at any time during the conversation Performing an Unattended Blind Transfer STEP 1 During an active call ...

Page 51: ... missed call press the Call Rtn button to return the call If the LCD screen does not show a missed call you can return a call from the Missed Call list See Viewing a List of Missed Calls on page 48 Choose the call you want to return and press Dial Viewing a List of Missed Calls To view a list of all missed calls If the LCD screen shows a missed call press the Missed softkey to view a list of misse...

Page 52: ...Turning the Missed Calls Shortcut On and Off This option controls the Missed Call notification that appears on your LCD screen when you miss a call To access this option STEP 1 Press the Setup button STEP 2 Scroll to User Preferences and press Select STEP 3 Select Call Preferences STEP 4 Scroll to Miss Call Shortcut STEP 5 Press the Right Arrow key to turn the feature on and press the Save softkey...

Page 53: ...ich to forward all calls for example your voice mailbox another extension or an outside line If forwarding calls to an outside line be sure to enter any access and area codes required TIP If you need to enter a URL press Option and choose Input IP before entering the call forwarding information STEP 3 Press Save Forwarding Calls When Your Phone is Busy STEP 1 In the Call Preferences screen scroll ...

Page 54: ... t Answer the Phone STEP 1 In the Call Preferences screen scroll to Forward No Ans Delay STEP 2 Enter the number of seconds to delay forwarding calls if there is no answer at your phone STEP 3 Press Save Stopping Call Forwarding To stop forwarding calls STEP 1 Under Call Forwarding press the Right Arrow key to turn call forwarding Off STEP 2 Press the Save softkey Setting Do Not Disturb Use the Do...

Page 55: ...STEP 1 Choose Call Preferences STEP 2 Scroll to Do Not Disturb STEP 3 Press the Right Arrow key to turn Do Not Disturb on STEP 4 Press Save To set Do Not Disturb for a call that is currently ringing press the Ignore softkey on your phone The ringing stops When the call ends the LCD screen indicates that there is a Missed Call Do Not Disturb is inactivated The next new call will ring the phone To t...

Page 56: ...ferences and press Select STEP 3 Select Call Preferences STEP 4 Scroll to Call Waiting and press the Right Arrow key to turn call waiting On or Off STEP 5 Press Save Picking Up a Call You can pick up a call that is ringing at another extension Depending on the way your phone network is configured you can pick up a call ringing at any extension or you may have a group of phones configured where mem...

Page 57: ...ark a call STEP 1 While on an active call press the Park button STEP 2 For some phone systems your phone administrator can configure one of your line buttons as a park button If this is configured the park line button will blink green when you park a call If a park line button is not configured you must enter a number to identify the park line and press Dial The park line number does not correspon...

Page 58: ...ress the Setup button STEP 2 Select Status STEP 3 Scroll to Call Park Status and press Select STEP 4 Choose the parked call you want to retrieve and press Unpark Placing a Three Way Conference Call To initiate a conference call STEP 1 Press the Conf button during an active call The first call is placed on hold a second line is opened and you hear a dial tone STEP 2 Dial the second person s telepho...

Page 59: ...he phones provide the following types of directories Personal Address Book The personal directory provides a place for you to store and view frequently dialed numbers You can also dial numbers from the directory Corporate Directories Depending on your phone network configuration you may have one or more of the following directories available Corporate Directory XML Corporate Directory LVS Director...

Page 60: ... press Add STEP 2 Use the keypad to enter the name of the directory entry When finished with the name use the Down Arrow to navigate to the other fields TIP To enter numbers and letters press Option and select Input All To enter only numbers press Option and select Input Num To clear all characters from an entry press Option and select Clear STEP 3 Enter the office mobile or home phone number incl...

Page 61: ...memory device not sold with the phone in a folder named mp3 The file must have no Digital Media Rights protection The USB device must be inserted into the phone b Press the FromUsb softkey c Press Play to play the file d Press Save e Select an empty slot into which to save the ring tone then press Save f Press Select to select the ringtone STEP 5 Press Save to save the entry Copying a Contact You ...

Page 62: ...ete copy or edit the contact Deleting a Contact To delete a contact STEP 1 In the Personal Address Book screen highlight the contact you want to delete STEP 2 Press Option and select Delete STEP 3 Press OK to delete the contact Editing a Contact To edit a contact s phone information STEP 1 In the Personal Address Book screen highlight the contact you want to edit STEP 2 Choose one of the following...

Page 63: ...arch A first name may be required if too many results are found for the last name Advanced Search The fields available in advanced search depend on your system configuration Enter information into the fields and press Search STEP 4 In the results press Dial to dial the contact or choose one of the other options To use the Broadsoft directory STEP 1 Press the Setup button and select Directories STE...

Page 64: ...on on page 93 Viewing the Call History Lists To view the Call History lists STEP 1 Press the Setup button STEP 2 Scroll to Call History and press Select STEP 3 Select the Call History list you want to view Available Call History lists are All Calls Shows all calls placed received and missed on the phone Missed Calls Shows the last 60 missed calls Received Calls Shows the caller ID of the last 60 a...

Page 65: ...dialing it Press the EditDial button to edit the call and use the softkey buttons and keypad to edit the number Deleting an Entry from the Call History Lists STEP 1 In the call history list choose the call STEP 2 Press Option and select Delete Entry STEP 3 Press OK Saving a Call History List Number to Your Directory STEP 1 In the call history list choose the call STEP 2 Press Option and select Add...

Page 66: ...ew Password STEP 5 Enter your new numeric password Press the Down Arrow key to go to Re enter New Password STEP 6 Reenter the same password STEP 7 Press Save To delete a password STEP 1 Press the Setup button STEP 2 Scroll to Device Administration and press Select STEP 3 Select Set Password STEP 4 Enter your old password Press the Down Arrow key to go to New Password STEP 5 Leave the New Password ...

Page 67: ... 4 Enter your password and press Login Accessing Voicemail To access voicemail press the Messages button on your phone Your system administrator should configure your phone with the correct voicemail number so that pressing the Messages button automatically dials your voicemail system If you need to change the number for your voicemail for example if your phone is not part of a Cisco SPA9000 Voice...

Page 68: ...number to dial for voicemail For a Cisco SPA9000 Voice System this is normally vmm For an external system enter the phone number including any digits you must dial to reach an outside line TIP To enter digits press Option and choose Input Num To clear the field of a previous entry press Option and choose Clear STEP 6 Press Save ...

Page 69: ...laying MP3 Files on Your Phone page 70 Using the Paging Feature page 73 Monitoring Accessing Another Phone from Your Phone page 74 Customizing Your LCD Screen page 75 Using Ring Tones page 77 Accessing Weather and News on Your Phone page 78 Configuring Date and Time Parameters on Your Phone page 80 Using Star Codes page 81 Restarting Your Phone page 83 Viewing Phone Network and Call Information pa...

Page 70: ...lock Caller ID STEP 1 Press the Setup button STEP 2 Scroll to User Preferences and press Select STEP 3 Select Call Preferences STEP 4 Scroll to Block Caller ID and press the Right Arrow key to choose On STEP 5 Press Save Blocking Anonymous Calls Blocking anonymous calls prevents calls with unknown Caller ID from ringing your phone For example if a caller set his phone to not display Caller ID the ...

Page 71: ...twork and your service provider must install a mini certificate to enable this feature To use secure call STEP 1 Press the Setup button STEP 2 Scroll to User Preferences and press Select STEP 3 Select Call Preferences STEP 4 Scroll to Secure Call and press the Right Arrow key to choose On STEP 5 Press Save When you dial you will hear a tone before the call Enabling Dial Assistance If you enable di...

Page 72: ...e number IP address or URL You can create and edit speed dials using your PC and the IP Phone Web Interface See Creating Speed Dials on page 94 To create or edit a speed dial STEP 1 Press the Setup button STEP 2 Scroll to Speed Dials and press Select STEP 3 For a new speed dial scroll to select an unused speed dial location 2 through 9 You can have up to 8 speed dials location 1 is reserved for vo...

Page 73: ...n play mp3 files To play music on your phone you must load the audio files onto a USB memory device not sold with the phone The phone reads the files from the device so the device must remain inserted while playing the files NOTE Only MP3 music with no Digital Media Rights protection can be played on the SPA525G IP Phone Accessing the MP3 Player Using the Setup button STEP 1 Press the Setup button...

Page 74: ... songs on the USB device STEP 7 Choose songs by choosing one of the following methods Choose individual songs by scrolling to the song you want and pressing the Right Arrow key or the Select button Choose all songs on the USB device by pressing SelectAll You can clear all selected songs by pressing ClearAll STEP 8 After choosing songs the songs will be marked with a check in the box next to the so...

Page 75: ...ength display shows the audio destination of speaker handset or headset see the following graphic Changing the Left and Right Channel for Stereo Headsets When using a stereo headset inserted into the SPA525G you may need to switch the audio left and right channels to hear the correct audio channel in the right or left ear To change the audio STEP 1 Press the Setup button STEP 2 Scroll to User Pref...

Page 76: ...plus the extension of the phone you are paging If the phone you are paging is not set up to auto answer pages the call will ring as a normal voice call Paging Multiple Phones Groups You can page all phones in the system Your phone administrator can also set up paging groups so that you can page groups of multiple phones at the same time To page all phones By dialing a number Enter 800 and press di...

Page 77: ...trator may configure your phone so that you can monitor other user s phones from your phone If this feature is configured some line buttons on your phone are assigned to display the status of another user s phone For example if your line 4 is configured to display Bob s phone line the LED color shows you the status of his phone line Green Line is idle Red steady Line is active or in use Red blinki...

Page 78: ...he default contrast is 15 Enter a number between 1 lowest and 15 greatest to change the contrast STEP 5 Press Save Setting the Screen Backlight Timer You can set a timer for your screen so that your LCD screen becomes dark after a specified time when the phone is idle STEP 1 Press the Setup button STEP 2 Scroll to User Preferences and press Select STEP 3 Scroll to Screen Preferences and press Sele...

Page 79: ... key to choose the settings Screen Saver Type Choose from Black Background Displays a black screen Gray Background Displays a gray screen Black Gray Rotation The screen incrementally cycles from black to gray Picture Rotation The screen rotates through available pictures that your phone administrator has made available on the phone Digital Frame Shows the background picture Trigger Interval Enter ...

Page 80: ...e background picture on your phone STEP 1 Press the Setup button STEP 2 Scroll to User Preferences and press Select STEP 3 Scroll to Screen Preferences and press Select STEP 4 Scroll to Wallpaper Press the Right Arrow key to select an image to use as the wallpaper STEP 5 Use the navigation arrows to choose an image Press Select to choose the image or to preview how the image will look on your phon...

Page 81: ... Digital Media Rights protection The USB device must be inserted into the phone b Press the FromUsb softkey c Press Play to play the file d Press Save e Select an empty slot into which to save the ring tone then press Save f Press Select to select the ringtone for that extension Accessing Weather and News on Your Phone You can access some pre configured weather and news web services on your IP pho...

Page 82: ... city from the list of results and press Add To view a city STEP 1 In the Web Applications screen select Weather STEP 2 Weather information for the first entry in the list of cities is displayed To view other cities on the list press List and select the city Then press View TIP Press Refresh to update weather information when viewing the weather screen To edit the list of cities STEP 1 In the Web ...

Page 83: ...he news category Configuring Date and Time Parameters on Your Phone The date and time for your phone normally come from the phone server However if you need to change some date and time parameters you can follow these steps STEP 1 Press the Setup button STEP 2 Scroll to Device Administration and press Select STEP 3 Scroll to Date Time and press Select STEP 4 Scroll to the date and time setting tha...

Page 84: ... to change the time Press Set NOTE If your phone is connected to an administration server any changes you make to the date and time will be lost when rebooting the phone Using Star Codes The SPA525G supports numerous star codes to access phone supplementary services These codes which start with are entered before dialing a telephone number and provide services For example to block caller ID star c...

Page 85: ...d All See Forwarding Calls page 49 77 Activate anonymous call blocking See Blocking Anonymous Calls page 67 86 Deactivate Call Back 87 Deactivate anonymous call blocking See Blocking Anonymous Calls page 67 90 Activate Call Forward Busy See Forwarding Calls page 49 91 Deactivate Call Forward Busy See Forwarding Calls page 49 92 Activate Call Forward No Answer See Forwarding Calls page 49 93 Deacti...

Page 86: ...hone STEP 1 Press the Setup button STEP 2 Scroll to Device Administration and press Select STEP 3 Scroll to Restart and press Select Viewing Phone Network and Call Information The SPA525G provides menus to view information about your phone Viewing Phone Information To view information about your phone STEP 1 Press the Setup button STEP 2 Scroll to Status and press Select 027111 Force the phone to ...

Page 87: ...AC Hardware Address Software Version Hardware Version Certificate Customization Viewing Network Information To view network information for your phone STEP 1 Press the Setup button STEP 2 Scroll to Status and press Select STEP 3 Scroll to Network Status and press Select You can view the following information Network Type Network Status Addressing Type IP Address Subnet Mask Default Router Primary ...

Page 88: ...ime and packets sent received Extension Status If an extension is registered when it was registered and more Line Status Active calls and call information Provisioning Status If a profile rule was used and the status Call Statistics History Information about individual calls Viewing Peripheral Status To view information about phone peripherals such as a USB memory stick or a SPA932 attendant conso...

Page 89: ...Configuration and press Select STEP 3 Select Wi Fi Configuration and press the Right Arrow key STEP 4 Scroll to Wireless Status and press Select The status SSID name and signal strength are displayed Press Detail for more information Advanced Menus for Technical Support Personnel CAUTION These menus are used to configure and troubleshoot your phone and the phone network You should not change these...

Page 90: ...nced Phone Features Advanced Menus for Technical Support Personnel Cisco Small Business Pro IP Phone SPA525G SIP User Guide 87 4 Device Administration Factory Reset Custom Reset Profile Rule Call Control Settings ...

Page 91: ...g a web browser This chapter contains the following sections Configuring Your Address Book page 89 Setting Do Not Disturb page 90 Configuring Call Forwarding page 91 Configuring Call Waiting page 92 Blocking Caller ID page 92 Blocking Anonymous Calls page 93 Viewing Call History Lists page 93 Creating Speed Dials page 94 Configuring Wi Fi page 94 Configuring Bluetooth page 95 Upgrading Firmware pa...

Page 92: ...our phone are the Phone and User tabs Click the tab names to switch between these tabs Configuring Your Address Book The Cisco SPA525G phone provides an address book for you to store and view frequently dialed numbers The address book appears on your phone and you can dial numbers from the directory To view and edit your address book STEP 1 Log in to the web interface STEP 2 Choose the Personal Ad...

Page 93: ... check the box next to the contacts you want to remove To select all contacts check the box at the top of the column STEP 2 Press Remove STEP 3 Press OK The contacts are removed from your address book To edit a contact s information STEP 1 In the Personal Address Book tab click the Edit icon in the row for that contact STEP 2 Enter the information and press Submit All Changes Setting Do Not Distur...

Page 94: ...ing STEP 1 Log in to the web interface STEP 2 In the Voice tab User menu under Call Forward you can configure the following fields CFWD Setting Enables call forwarding CFWD All Dest Forwards all calls to a single number that you enter CFWD Busy Dest Forwards all calls to another number when the phone is busy Enter the number to which to forward calls CFWD No Ans Dest Forwards calls to another numb...

Page 95: ...n to the web interface STEP 2 In the Voice tab User menu under Supplementary Services locate the CW Setting field STEP 3 Choose yes or no to enable or disable STEP 4 At the bottom of the page click Save All Settings Your phone reboots Blocking Caller ID You can block Caller ID from your phone so that your phone number will not appear to the person you call To block Caller ID STEP 1 Log in to the w...

Page 96: ...no to enable or disable STEP 4 At the bottom of the page click Save All Settings Your phone reboots Viewing Call History Lists To view Call History Lists STEP 1 Log in to the web interface STEP 2 Choose the Call History tab A window appears with the call history for your phone Select a call history list to show from the drop down list All Calls All calls placed to and from your phone Placed Calls ...

Page 97: ...ny digits you must dial to reach an outside line STEP 4 Click Submit All Changes Configuring Wi Fi You can configure your Wi Fi connection from the web interface See Connecting Your Phone to the Wireless Network page 33 for more information on the types of wireless connections supported To configure your wireless connection STEP 1 Log in to the web interface STEP 2 Choose the Wi Fi tab STEP 3 Ensu...

Page 98: ...ep 2 the name SSID security mode and security parameters See Connecting Your Phone to the Wireless Network page 33 for more information on security STEP 5 Click Submit The wireless profile is added to the list STEP 6 Click Submit All Changes Configuring Bluetooth You can use a Bluetooth headset with your phone and configure it from the web interface STEP 1 Log in to the web interface STEP 2 Choose...

Page 99: ... the web interface STEP 2 Choose the Firmware Upgrade tab STEP 3 Click Firmware Upgrade Window STEP 4 Browse to select the firmware file from your PC Click Submit The firmware is installed and your phone reboots IMPORTANT If you are using your phone with an Internet Telephony Service Provider s system do not upgrade your phone s firmware without consulting your service provider Your provider may a...

Page 100: ... SPA932 is a 32 button attendant console for the SPA525 providing 32 three color red green and orange programmable LEDS with support for Broadsoft Busy Lamp Field and Asterisk Line Monitoring The SPA932 attaches to the SPA525 with the attachment arm provided It obtains power directly from the SPA525 and does not require a separate power supply Two SPA932 units can be attached to a single SPA525 to...

Page 101: ... connect the SPA932 Attendant Console to the SPA525G IP phone you need the following SPA932 Attendant Console Attachment Arm Two 2 Attachment Arm Screws Auxiliary Cable Desktop Stand Connecting a Single SPA932 STEP 1 Turn both the SPA525G and SPA932 face down STEP 2 Align the hole in the SPA525G alignment recess with the hole on the attachment arm STEP 3 Using the attachment arm screw secure the a...

Page 102: ...ant Console to the SPA525G IP Phone Cisco Small Business Pro IP Phone SPA525G SIP User Guide 99 6 STEP 4 Align the hole in the SPA932 alignment recess with the hole on the attachment arm STEP 5 Using the attachment arm screw secure the attachment arm to the SPA932 ...

Page 103: ...P Phone Cisco Small Business Pro IP Phone SPA525G SIP User Guide 100 6 STEP 6 Locate the AUX IN port on the back of the SPA932 Connect one end of the auxiliary cable to this port IMPORTANT Do not plug a telephone line cord into an AUX port Use only the auxiliary cable provided with the SPA932 ...

Page 104: ...A525G SIP User Guide 101 6 STEP 7 Locate the AUX port on the back of the SPA525G Connect the other end of the auxiliary cable to this port STEP 8 Route the auxiliary cable inside the cable relief channel in the SPA932 STEP 9 Attach the appropriate desktop stand to each unit The SPA932 is powered via the auxiliary cable with the SPA525G ...

Page 105: ...ure the attachment arm to the first SPA932 STEP 3 Align the hole in the second SPA932 alignment recess with the hole on the attachment arm STEP 4 Using the attachment arm screw secure the attachment arm to the second SPA932 STEP 5 Locate the AUX OUT port on the back of the first SPA932 Connect one end of the auxiliary cable to this port NOTE A maximum of two SPA932 Attendant Consoles can be connec...

Page 106: ...2 is powered via the auxiliary cable with the SPA525G No additional power source is required Using the SPA932 Attendant Console with Your SPA525G IP Phone The SPA932 can be configured to easily access other phone lines in the system For example buttons on the 932 can be configured to monitor another extension speed dial a number transfer calls to another extension and more Configuration of the SPA...

Page 107: ...e is ringing Orange indicates a line error A line button with no color is not configured Transfer a call by pressing the line button on the SPA932 when an incoming call is ringing Dial a configured extension by pressing the green line button on the SPA932 Pick up a call ringing at the extension by pressing the flashing red line button Monitoring the SPA932 To view the status of the SPA932 perform ...

Page 108: ... address Resource Location Technical Documentation www cisco com en US products ps10033 tsd_products_support_series_home html Firmware Downloads Go to www tools cisco com support downloads and enter the model number in the Software Search box Cisco Community Central Small Business Support Community www myciscocommunity com community smallbizsupport voiceandconferencing voice Phone Support www cisc...

Page 109: ...co com web partners sell smb Cisco Small Business Home www cisco com smb Resource Location Document Title Description Intended Audience Cisco Small Business Pro SPA IP Phone Quick Start Guide Installation and initial configuration of your Cisco SPA525G IP Phone End Users VARs and Service Providers Cisco Small Business Pro SPA and Wireless IP Phone Administration Guide Administration and advanced c...

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