SPA 500 Series IP Phone Advanced User Guide
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P a g e
Performing an Attended Transfer
Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G:
STEP 1.
During an active call, press xfer.
STEP 2.
The call is placed on hold and a new line is opened to dial the number.
STEP 3.
Either:
•
Enter the number to which you want to transfer the call and then press dial or wait a
few seconds.
•
Press dir and either choose a number from the personal directory then press dial.
If you hang up before the second call rings, the transfer fails and the first call is disconnected. If
you misdial, use the delChar, clear, or cancel key to make your changes before the call is
transferred.
STEP 4.
Press xfer after the phone begins to ring, or at any time after the phone
is answered.
Performing an Unattended (Blind) Transfer
Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G:
STEP 1.
During an active call, press the bxfer softkey.
STEP 2.
Enter the number to which you want to transfer the call and press dial. The call is
transferred with no further action required on your part.
Transferring a Held Call to an Active Call
If you have a call on hold and an active call, you can transfer one of these calls to the other
call, connecting the two callers. (This differs from a conference call because you no longer
remain part of the call after the transfer.)
With an active call and one or more calls on hold, press the xferLx softkey.
•
If you have only one call on hold, the call is transferred to the active party and you are
disconnected.
•
If you have more than one call on hold, choose the held call you want to transfer by
pressing the line button of the call on hold.
Redialing
Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G:
To redial the last number called, press the redial softkey twice.
To redial another number:
Press the redial softkey and select the desired number.
STEP 1.
(Optional) Press edit to select a number and modify it (for example, to add an
area code).
STEP 2.
When you’re done, press ok. Lift the handset or press dial to automatically dial the
selected number.
