SPA 500 Series IP Phone Advanced User Guide
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P a g e
Down navigation button and press the Resume softkey (Cisco SPA 502G).
Using Dial Assistance
If dial assistance is enabled, when placing calls, you’ll see a list of matching recently dialed or
received phone numbers on the screen after you begin dialing.
If you want to choose one of these numbers:
STEP 1.
Use the navigation button to scroll down and highlight a phone number on the LCD
screen.
STEP 2.
Press dial to complete the call.
Putting a Call on Hold
To put a call on hold, press the Hold button. A series of beeps or music on hold plays for the
caller to indicate that the call is on hold. Only one call can be active at a time. Pressing the Hold
button places the active call on hold.
Resuming a Call
To resume the call, press the flashing red line button for the call.
(On the Cisco SPA 502G, press the resume softkey.)
Ending a Call
To end a call:
•
If you are using the handset, hang up.
•
If you are using the speakerphone, press the Speaker button.
•
If you are using the headset, either press the Headset button (wired) or replace the receiver
(wireless).
Transferring Calls
You can perform the following types of transfers:
•
Attended Transfer—You call the person to whom you are transferring the call and either:
o
transfer the call while the phone is ringing.
o
wait for the person to answer before transferring the call.
Blind Transfer—You transfer the call without speaking to the other party to which you are
transferring the call.
