SPA 500 Series IP Phone Advanced User Guide
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Table of Contents
Getting Started ...................................................................................................................................................................... 4
Understanding Your Phone’s Lines and Buttons ............................................................................................... 4
Phone Components ......................................................................................................................................................... 4
Softkey Buttons ................................................................................................................................................................ 6
Using Keypad Shortcuts .................................................................................................................................................. 7
Cisco SPA 500S Attendant Console ............................................................................................................................ 7
Caring for Your Phone ................................................................................................................................................... 8
Using Basic Phone Functions ....................................................................................................................................... 9
Using the Speakerphone .............................................................................................................................................. 9
Using the Headset with Your IP Phone................................................................................................................. 9
Switching Between the Handset/Headset/Speakerphone .................................................................. 9
During a Call ................................................................................................................................................................... 9
Sending Audio to the Phone Speaker ................................................................................................................... 9
Choosing Your Preferred Audio Device ............................................................................................................ 10
Adjusting Call Volume and Muting ...................................................................................................................... 10
Adjusting Call Volume ............................................................................................................................................. 10
Adjusting the Ringer Volume ............................................................................................................................. 10
Using Mute .................................................................................................................................................................... 10
Placing or Answering a Call ..................................................................................................................................... 10
Using Dial Assistance .............................................................................................................................................. 11
Putting a Call on Hold .................................................................................................................................................. 11
Resuming a Call ............................................................................................................................................................... 11
Ending a Call ...................................................................................................................................................................... 11
Transferring Calls .......................................................................................................................................................... 11
Performing an Attended Transfer ....................................................................................................................... 12
Performing an Unattended (Blind) Transfer ................................................................................................. 12
Transferring a Held Call to an Active Call .......................................................................................................... 12
Redialing ............................................................................................................................................................................. 12
Viewing and Returning Missed Calls .................................................................................................................. 13
Turning the Missed Calls Shortcut On and Off ...................................................................................................... 13
Turning Call Waiting On and Off ............................................................................................................................ 14
Picking Up a Call ................................................................................................................................................................ 14
