primus.ca
Cisco DPC3848V Wi-Fi Home Gateway
Quick Install Guide
3848-032017
IMPORTANT! Use the following credentials to connect to your wireless network
The following information is found on the bottom of your gateway, as shown in
the image above.
Wi-Fi Name / Wi-Fi SSID: XXXXXX
Your Wireless Network Name is the “SSID”.
Wi-Fi Password:
The Password for your Wireless Network is the “Pre-Shared Key”.
Please note: the Wi-Fi Password is case sensitive.
TIPS TO GET THE BEST WI-FI SIGNAL
1. Place the gateway in a central location.
2. Avoid surrounding the gateway with metal objects.
3. Try to place the gateway away from any concrete or brick walls.
4. Avoid placing the gateway next to a microwave or wireless home phone.
5. Position the gateway up high.
USEFUL LINKS
Manage Your Account
With Primus e-Care you can simply and conveniently manage your Primus account
online in a safe and secure environment 24 hours a day, 7 days a week. Update your
personal information, view your account balance, pay your bill online and much more!
To log in or register, visit
ecare.primustel.ca
.
Technical Support
For general support for your Internet and email services please visit our support website
support.primus.ca
.
Thank you for choosing Primus.
CONNECTING YOUR WIRELESS NETWORK
Primus clients do not need to configure wireless security on the wireless gateway; the
gateway is already set up with a unique security key. You will be prompted to enter a
WPA key when attempting to connect a laptop or other device to the wireless network;
the WPA key can be found on the bottom of your gateway. Once the “2.4G” and “5G”
lights are green, your wireless network is operational. If one or both lights are not lit,
you can use the “Wi-Fi On/Off” button on the back of your gateway to cycle through
settings until both lights are on. Please note the USB port on the back of the gateway
is functional, however Primus does not support its features.
