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Remote Gateway 9150

Installation and Administration Guide

Product release 1.6

Standard 4.0

June 2005

555-8421-215

Summary of Contents for Remote Office 9150

Page 1: ...Remote Gateway 9150 Installation and Administration Guide Product release 1 6 Standard 4 0 June 2005 555 8421 215 ...

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Page 3: ...s the right to make changes to equipment design or program components as progress in engineering manufacturing methods or other circumstances may warrant Nortel the Nortel logo the Globemark Unified Networks Meridian 1 PBX Communication Server 1000 CS 1000 and Communication Server 2100 CS 2100 are trademarks of Nortel TelStrat is a registered trademark of TelStrat International Ltd CallParrot is a...

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Page 5: ...issue of the Remote Gateway 9150 Installation and Administration Guide for Remote Gateway 9100 Series product release 1 5 September 2001 This is the Standard 2 0 issue of the Remote Gateway 9150 Installation and Administration Guide for Remote Gateway 9100 Series product release 1 3 0 Support for Communication Server 2100 CS 2100 has been added along with new and enhanced feature information that ...

Page 6: ...iv Remote Gateway 9150 Installation and Administration Guide Publication history Standard 4 0 ...

Page 7: ...r selecting menu options xxi Instructions for displaying property sheets xxi PBX terminology xxii Related information products xxiii Printed documents xxiii CD ROM xxiv 1 Remote Gateway 9150 description 1 Product introduction 2 Remote Gateway 9150 hardware description 3 Add on modules description 8 Connection options 10 Operational characteristics 12 System security 12 Trunk connections 13 64K 56K...

Page 8: ...series M3310 and M3820 European models and M39xx series digital telephone set model and accessory compatibility 29 M39xx series digital telephone set accessory compatibility 30 Supported telephone modules 30 Computer telephony integration CTI applications 31 Automatic Call Distribution ACD applications 32 Voice over IP features 32 QoS Transitioning Technology 34 Port management 35 Station priority...

Page 9: ...vity Telephony Manager and Configuration Manager 63 Trunk connection management 64 QoS Transitioning Technology 64 Online offline schedule 64 Changing the online offline mode 65 Trunk bandwidth allocation 65 Station configuration 66 RLC settings 66 Remote Gateway 9150 unit settings 68 Security 70 Toll fraud 70 Data network security 70 System configuration 71 Planning for future growth 72 Adding DS...

Page 10: ... unit cover 90 Installing trunk interface or DSP application modules 93 Determining when to install trunk interface or DSP application modules 93 Determining where to install the modules 94 Installing trunk interface or DSP application modules 96 Removing trunk interface or DSP application modules 96 Installing the Remote Gateway 9150 unit 98 Choosing a suitable location 98 Installing the Remote G...

Page 11: ...onfiguration Manager 135 Configuration Manager description 137 Parts of the Configuration Manager screen 137 Menu Bar 137 System tree 138 Property sheets 139 Drop down boxes 139 Check boxes 140 Option buttons 140 Scroll boxes 141 Scroll bars 142 Command buttons 143 Using online Help 144 Configuration files description 145 Configuration Manager File operations diagram 145 Types of files 146 Configu...

Page 12: ...System configuration 174 NLP 175 Emergency service programmability 176 Configuring the Remote Gateway 9150 system settings 176 International tones support 186 Configuring International Tones 188 IP configuration 192 Configuring the IP addresses 193 IP Configuration field descriptions 193 Prioritizing voice traffic over shared networks 197 RLC connection configuration 198 Configuring the RLC connec...

Page 13: ...50 Call processing capabilities and station settings 251 Call appearance keys 253 MCR keys increase DSP requirements 254 Private lines 255 Calling permissions and restrictions 255 ATA and MCA equipped stations and bandwidth requirements 257 6 Using Remote Gateway 9150 stations 259 Modes of operation 260 Host controlled mode 260 Locally controlled mode 261 Relationship between host controlled and l...

Page 14: ...278 7 Administration 279 Changing the administration password 280 Changing the Configuration Manager password 280 Changing the Remote Gateway 9150 unit password 281 Creating a backup configuration file 282 Storing backup configuration files 282 Creating the backup file 283 Restoring the configuration 285 Before you begin 285 Uploading a configuration file over the IP network 286 Display logs 290 V...

Page 15: ...onfiguration files 339 Before you begin 339 Upgrading the Remote Gateway 9150 unit firmware 340 Automatic or scheduled firmware upgrade 342 Self contained firmware upgrade 343 Performing a software upgrade 346 Upgrading the Configuration Manager software 346 8 Troubleshooting 347 Before you begin 348 Identifying why a problem occurred 348 Remote Gateway 9150 unit LED indicators 349 What to do if t...

Page 16: ...89 Example of a network 390 Sample configuration printouts 390 Configuration recommendation 390 Network diagram 391 Voice port configuration on the Meridian 1 PBX 392 Data port configuration on the Meridian 1 PBX 394 RLC configuration 396 Remote Gateway 9150 unit configuration 400 C Pin out tables for connections 403 TELCO 1 connector pin out table 404 TELCO 2 connector pin out table 406 Ethernet ...

Page 17: ... regulatory information 415 International safety compliance 416 Electromagnetic compatibility 417 FCC requirements 418 Part 68 418 Ringer Equivalence Number 418 Equipment harmful to the telephone network 419 F Display log definitions 421 Display logs 422 Glossary 495 Fields index 517 Index 525 ...

Page 18: ...xvi Remote Gateway 9150 Installation and Administration Guide Contents Standard 4 0 ...

Page 19: ...0 Installation and Administration Guide xv Preface About this document In this preface About this guide xvi Product overview xvii Skills you need xviii Conventions used in this guide xx Related information products xxiii ...

Page 20: ...This guide assumes that you are familiar with the following basic telecommunications terminology basic networking terminology PC terminology and operation specifically Windows 95 98 NT Workstation 4 0 Millennium Edition ME 2000 Professional XP Professional and Home Edition Nortel PBX terminology functionality and administration How to use this guide This guide provides step by step procedures for ...

Page 21: ...nnections between the Remote Gateway 9150 unit and the host PBX ISDN BRI trunk interface modules are supported for the following U interface S T interface optional Digital Signal Processor DSP application modules You can add these modules to increase the system s voice processing capacity The Remote Gateway 9150 unit uses the Voice over IP technology to route voice conversation and telephone set c...

Page 22: ...ence with the following Nortel products and concepts basic administration of a Meridian 1 Communication Server 1000 CS 1000 or Communication Server 2100 CS 2100 PBX telephone set and XDLC configuration characteristics and principles of XDLC operation PBX data calls Meridian digital telephones Telecommunications experience Knowledge of or experience with the following aspects of telecommunications ...

Page 23: ...his document Data networking knowledge Knowledge of or experience with the following aspects of data networking data link Layer 2 of the OSI model IP protocol routing network Layer 3 of the OSI model addressing traffic analysis and provisioning configuration Voice over IP concepts ...

Page 24: ...cedure or command ATTENTION Provides information essential to the completion of a task CAUTION Risk of data loss or equipment damage Cautions you against unsafe practices or potential hazards such as equipment damage service interruption or loss of data WARNING Risk of minor personal injury Warns you of a potentially hazardous situation that can result in minor or moderate injury DANGER Risk of el...

Page 25: ...e for displaying the screen that you need depends on if you are performing an online configuration connected to a node by serial port or Telnet performing an offline configuration not connected to a node Example Getting there 9150 Configuration Manager IP Configuration The long instruction for this example is as follows 1 Do the following 2 In the left pane click on the plus sign beside Configurat...

Page 26: ...way 9150 Installation and Administration Guide About this document Standard 4 0 PBX terminology Throughout this guide the term host PBX refers to any of the following Nortel PBX platforms Meridian 1 PBX CS 1000 CS 2100 ...

Page 27: ...ents The following documents provide additional information on the RLC and other elements of a Remote Gateway 9100 Series system Remote Gateway 9100 Series Network Engineering Guidelines NTP 555 8421 103 The Remote Gateway 9100 Series Network Engineering Guidelines written for the installer administrator describe how a Remote Gateway 9100 Series system integrates with existing telecommunications a...

Page 28: ...y 911x series units Digital Telephone IP Adapter Installation and Administration Guide NTP 555 8421 211 The Digital Telephone IP Adapter Installation and Administration Guide written for the installer administrator describes how to install configure and manage Digital Telephone IP Adapter units Installer s Notes The following Installer s Notes are quick reference documents that are provided with t...

Page 29: ...ion and Administration Guide 1 C h a p t e r 1 Remote Gateway 9150 description In this chapter Product introduction 2 Operational characteristics 12 How the Remote Gateway 9150 unit works 16 Telephones 26 Administration software 43 ...

Page 30: ...ocation is relayed over one or both of the following IP network PSTN The illustration below shows the connection between a Remote Gateway 9150 unit and an RLC Note Nortel does not support a Remote Gateway 9100 Series system as a free standing key system G101391 RX TX V 35 STAT US 4 3 2 1 L2 L1 L2 L1 L2 L1 L2 L1 MODU LE COLL RX TX ETHE RNET POWE R Up to 32 digital telephones Fax machine Remote Gate...

Page 31: ...l This section describes the LED indicator displays power supply cables and connectors for the unit LED indicators on the Remote Gateway 9150 unit The following diagram shows the LED indicators on the front panel of the Remote Gateway 9150 unit RX TX V 35 STATUS 4 3 2 1 L2 L1 L2 L1 L2 L1 L2 L1 MODULE COLL RX TX ETHERNET POWER G101402 Power Note The V 35 LED indicators are present but are not funct...

Page 32: ...this LED indicator signifies that data is being presented to the Remote Gateway 9150 unit over the Ethernet network COLL When flashing this LED indicator signifies that a collision has occurred on the Ethernet network Module L1 and L2 L1 LED indicator not lit there is no D channel activity flashing the D channel is active but the B channel is not active lit solid both the D and B channels are acti...

Page 33: ... try counter had a limit of 15 After 16 unsuccessful attempts to transmit a packet the original attempt plus 15 re tries the Remote Gateway 9100 Series unit dropped the packet In an effort to decrease delay and improve QoS the limit of the maximum collision re try counter is now eight After nine unsuccessful attempts to transmit a packet the original attempt plus eight re tries the Remote Gateway ...

Page 34: ...detailed description of cables and connectors Mounting options The Remote Gateway 9150 unit can be mounted on a desk in a rack or on the wall Universal power supply The Remote Gateway 9150 unit includes an auto sensing 110 220 V power supply that is compatible with commercially available UPS systems Refer to the diagram on page 7 Notes If you want to connect the Remote Gateway 9150 unit to a UPS e...

Page 35: ... and Administration Guide 7 June 2005 Remote Gateway 9150 description Remote Gateway 9150 power supply G101536 TELCO 1 ETHERNET TELCO 2 POWER ADMIN Power supply Remote Gateway 9150 cable Power cable To wall outlet Remote Gateway 9150 ...

Page 36: ...calls you want to process in host controlled or locally controlled mode Note To determine how many trunk interface modules you need for your calling requirements use the Remote Gateway 9150 System expansion worksheet on page 385 The Remote Gateway 9150 unit can support up to four U or S T ISDN BRI interfaces Each module supports one ISDN BRI line with two B channels from the local telephone servic...

Page 37: ...ules are supported Each module provides up to eight more simultaneous calls Note To determine how many DSP application modules you need for your calling requirements use the Remote Gateway 9150 System expansion worksheet on page 385 In addition you can configure the Remote Gateway 9150 unit for blocking with only enough modules to support the maximum number of simultaneous calls For example a Remo...

Page 38: ...the Remote Gateway 9150 unit s Ethernet collision LED remains on solid constantly lit In addition when you enable full duplex Ethernet you must also set the corresponding port on the connected switch to 10 FULL Duplex Remote Gateway 9100 Series products do not support Auto negotiation of the Ethernet interface ISDN BRI lines to PSTN The PSTN provides a cost effective alternative to leased lines Yo...

Page 39: ...ently switched to the ISDN BRI lines Refer to QoS Transitioning Technology on page 34 for additional details Analog port for fax machines The Remote Gateway 9150 unit has one analog port that you can use as a fax connection Refer to Fax support on page 41 for more detailed information ATTENTION You cannot transfer a call on a telephone set connected to the analog port of a Remote Gateway 9150 unit...

Page 40: ...fies the Remote Gateway 9150 unit s calling line identification CLID If the CLID matches the remote number configured on the port assigned to the Remote Gateway 9150 unit access is granted If the incoming call s CLID does not match access is denied Note Caller ID authentication cannot be performed over the IP network Provision ID You can use Provision Identification ID authentication over the IP n...

Page 41: ...STN ISDN PRI from the PSTN to the RLC at the host site Multiple Subscriber Numbering MSN Remote Gateway 9100 Series supports MSN If the Central Office provides each B channel with a unique DN then the first B channel that you configure defines the number for both B channels Remote Gateway 9100 Series requires the ISDN numbers to be unique per module for PSTN connections between the RLC and Remote ...

Page 42: ...t or on demand A permanent connection means that the ISDN connection to the host PBX always remains open An on demand connection means that the ISDN connection is established only when a connection with the host PBX is required If the connection is defined as demand then you can configure minimum call duration and idle timers on the RLC to help reduce call charges Minimum call duration timer Most ...

Page 43: ...ore 60 seconds have passed another ISDN connection is not opened How the timers work to control ISDN costs The minimum call duration and idle timers work together to control ISDN charges The following examples describe what happens when the minimum call duration timer is set to 59 seconds and the idle timer is set to 60 seconds Example 1 If the call lasts for 20 seconds and no other calls are made...

Page 44: ...e two components along with the connection options described on page 10 extend the host PBX services to users in your office The following diagram shows a RLC and Remote Gateway 9150 network G101391 RX TX V 35 STAT US 4 3 2 1 L2 L1 L2 L1 L2 L1 L2 L1 MODU LE COLL RX TX ETHE RNET POW ER Up to 32 digital telephones Fax machine Remote Gateway 9150 Remote site 1 Branch office Corporate office Host PBX ...

Page 45: ...ess When a user places a call through the host PBX to a user at the Remote Gateway 9150 site a connection is made from the RLC to the Remote Gateway 9150 unit and the host PBX completes the call If a connection cannot be established then the call rings until it is forwarded to voice mail by the host PBX Refer to Chapter 6 Using Remote Gateway 9150 stations for a more detailed description of the in...

Page 46: ...ll to a local trunk you can connect to host telephone s to create three or more party telephone calls To configure Remote Gateway 9150 Bridge Ports refer to page 250 Host controlled call mode When a user places a call to someone at the host site or when someone from the host site calls the Remote Gateway 9150 site the call is in host controlled call mode Calls in host controlled mode are routed th...

Page 47: ... Transitioning Technology If the QoS on the IP network falls below a predefined threshold you can configure the Remote Gateway 9150 unit to automatically route voice traffic away from the IP network connection to the PSTN connection Refer to QoS Transitioning Technology on page 34 for a detailed description ...

Page 48: ...t to the user and the dialing requirement is the same for both Calls work the same way in reverse from host PBX site to the Remote Gateway 9150 site G101392 RX TX V 35 STAT US 4 3 2 1 L2 L1 L2 L1 L2 L1 L2 L1 MODU LE COLL RX TX ETHE RNET POW ER Up to 32 digital telephones Remote Gateway 9150 Branch office Chicago Host controlled call corporate internal call Host location Los Angeles Host stations U...

Page 49: ...The dialed digits are sent by the Remote Gateway 9150 unit as packets across the Ethernet network The RLC converts the packets to the format required by the PBX The PBX then converts the data to voice and routes the call to host station 1 PSTN call 1 User 3 presses the host call appearance key Result User 3 hears a dial tone This indicates that the connection to the RLC over the PSTN was successfu...

Page 50: ...ing requirement is the same for both Calls work the same way in reverse through the host PBX site to the Remote Gateway 9150 site G101393 Up to 32 digital telephones Branch office Chicago Host location Los Angeles Called party is local pizza parlor Chicago User 1 User 2 User 3 2 Central office trunks ISDN BRI Ethernet network 1 3 RX TX V 35 STAT US 4 3 2 1 L2 L1 L2 L1 L2 L1 L2 L1 MODU LE COLL RX T...

Page 51: ...gits are sent by the Remote Gateway 9150 unit as packets across the Ethernet network The RLC converts the packets to the format required by the PBX The PBX then converts the data to voice and routes the call through the PSTN to the called party PSTN call 1 User 3 presses the host call appearance key Result User 3 hears a dial tone This indicates that the connection to the RLC over the PSTN was suc...

Page 52: ...making a call within your local area G101394 Up to 32 digital telephones Branch office Chicago Host location Los Angeles Called party is local pizza parlor Chicago User 1 User 2 User 3 2 Central office trunks ISDN BRI 1 3 RX TX V 35 STAT US 4 3 2 1 L2 L1 L2 L1 L2 L1 L2 L1 MODU LE COLL RX TX ETHE RNET POW ER Remote Gateway 9150 PSTN Ethernet network Locally controlled call ISDN PRI Host PBX RLC PST...

Page 53: ...e from the Remote Gateway 9150 unit 2 User 1 then dials a trunk access code such as 61 and hears a dial tone from the Central Office PSTN Note If all trunks are busy and unavailable then User 1 hears a fast busy signal 3 User 1 dials the telephone number the pizza parlor in this example The dialed digits are sent across the ISDN BRI connection through the PSTN to the called party ...

Page 54: ...onger supported 2 When you update the message on the host PBX that displays when the digital telephone set is idle you must unplug the digital telephone set and plug it back in for the change to take effect Notes for M2xxx series digital telephone sets 1 The M2006 digital telephone set is also supported but can be used only for locally controlled calls 2 Auto Answer Back AAB activation on M26xx se...

Page 55: ...lity refer to the User Guide and Release Notes for your particular digital telephone set 5 When logging on to an ACD queue using an M3905 digital telephone set connected to a Remote Gateway 9150 unit the logon process takes longer than expected if a headset is not plugged into the digital telephone set Initialization of the digital telephone set under these conditions can take up to one minute 6 P...

Page 56: ...e Dial key to place the call from the call log 8 If you downgrade the host PBX to a release prior to X11 release 25 40 you must also downgrade any new or upgraded M39xx digital telephone sets so that the Meridian 1 PBX can support them This applies to digital telephone sets attached to Remote Gateway 9100 Series units and Extended Digital Line Cards 9 Flash upgrade download times to remote M39xx d...

Page 57: ...M2006 M2008D M2008HFD M2616D M2216D ACD M2616CT Cordless Discontinued M3310 M3820 Europe only M3901ii ii Refer to the Meridian digital telephone hardware compatibility section of the Reach Line Card Installation and Administration Guide NTP 555 8421 210 for required configuration details M3902 M3903 M3904 M3905 ACD M2000 series M3310 M3820 European models Add on Modules Headsets External alert Key...

Page 58: ...de and country code can be not displayed You cannot dial local calls from the Call Log of the M39xx series digital telephone sets because the information contained in the Call Log does not contain trunk group information 2 After re boot of a Remote Gateway 9150 unit re boot each ATA as well M39xx series Digital Telephone Set Accessories and Add on Modules Compatibility with Remote Gateway 9150 uni...

Page 59: ...ns with the Remote Gateway 9150 unit if your PC is equipped with a Symposium Communicator card version 1 2 with software version 2 0 your digital telephone is equipped with a Meridian Communications Adaptor MCA Note The Symposium Communicator card is not available in all countries Check with your Nortel distributor for availability TAPI Type Supported CTI Application Symposium Desktop TAPI Service...

Page 60: ...g ACD calls when active on a local call The Remote Gateway 9150 unit removes the digital telephone set from the Not Ready mode when the agent terminates the local call If you are having trouble with ACD agents being logged off unexpectedly or calls that terminate prematurely try the following Set the User On Demand Idle Timer to 90 seconds and the User On Demand Minimum Call Timer to 1 second Note...

Page 61: ... compressed G 726 Packets are compressed and transmitted at 32 Kbps G 729A Packets are compressed and transmitted at 8 Kbps G 729A is the default algorithm on both the RLC and the Remote Gateway 9150 unit In addition to voice compression the Remote Gateway 9150 unit supports the following additional packetized voice features A voice jitter attenuation buffer removes the variable delays from the vo...

Page 62: ...P network is not continually tested during QoS transition situations It is tested only when there are active voice calls over the PSTN As a result to switch back to the IP network QoS Transitioning Technology needs active calls for the user configured recovery period If you test QoS transition by disconnecting the Ethernet cable from the Remote Gateway 9100 Series unit or RLC expect up to a 20 sec...

Page 63: ...a single user dedicated port on the RLC supports one Remote Gateway 9150 station Multi user ports Ports that are defined on the RLC as multi user ports allow multiple stations on different Remote Gateway 9150 units to time share a single port on the host PBX Up to eight persons can share the same RLC port but not at the same time All stations that use this type of port must respond to the same DN ...

Page 64: ... this is transparent to the user an active call on that station is always one of the first to transition to PSTN trunks when Voice over IP QoS degrades This transition is accomplished using the QoS Transitioning Technology Call blocking is reduced because bandwidth is always available to these stations Note If the reserved bandwidth is being used by other high priority stations then new calls are ...

Page 65: ... priority reserved bandwidth setting defines how much bandwidth to reserve for high priority stations The reserved bandwidth cannot be used by stations configured as normal IP only or circuit only priority High priority stations consume priority reserved bandwidth before consuming unreserved bandwidth For example if you configure the priority reserved setting as 16 Kbps then only high priority sta...

Page 66: ...rom the host call appearance key then the station to station call requires transmission of signaling data through the host PBX Local SwitchOver Local SwitchOver is a mechanism that the Remote Gateway 9150 unit uses to determine if a PBX controlled call that originated on the Remote Gateway 9150 unit is destined for a DN on the same Remote Gateway 9100 Series unit Note The DN Discovery feature is n...

Page 67: ... certain types of numbers for example 1 976 you can disable outgoing calls to specific digit sequences Supported digital telephone features Remote Gateway 9100 Series supports the following Meridian digital telephone features for locally controlled calls Paging Call Waiting Hold for calls that appear on local call appearance keys Call Transfer blind and announced for station to station calls only ...

Page 68: ...s per day every day of the week for each remote site You can define each entry as online offline or undefined for each time period entered Users at the Remote Gateway 9150 site can override the settings of the online offline table if the table attempts to suspend access to the host PBX in the middle of a business call Each user station at the remote site is alerted by a buzz and a display message ...

Page 69: ...figure that number on the Remote Gateway 9150 unit This allows users in your office to dial the emergency number and be connected directly to the local emergency dispatch center through the PSTN The call is automatically routed through the local PSTN without having to dial a local trunk access code When you configure an emergency activation code on the Remote Gateway 9150 unit you also prevent the...

Page 70: ...The following tables show the Codecs supported by the Remote Gateway 9100 Series and Digital Telephone IP Adapter units as well as the data stream and approximate peak bandwidth required by each Remote Gateway 9150 units Communications systemi i Requires Remote Gateway 9100 Series software version 1 5 or higher System software version Meridian 1 PBX X11 release 23 or higher CS 1000 Release 2 or hi...

Page 71: ...he administration PC s serial port a 10BaseT Ethernet interface connection Remote Gateway 9100 Series Configuration Manager Remote Gateway 9100 Series Configuration Manager allows you to configure the Remote Gateway 9150 unit It also provides the Configuration Wizard for first time configuration The Configuration Wizard prompts you for the minimum information that is needed to get the Remote Gatew...

Page 72: ...nected to the Remote Gateway 9150 unit through the serial port you can view the command line interface using an application such as Telnet or HyperTerminal However the command line interface is not documented in this guide Configuration Manager is the supported tool for administering the Remote Gateway 9150 unit over both the serial port and Ethernet connections ...

Page 73: ... 9150 unit installation In this chapter Remote Gateway 9150 Installation Checklist 46 Physical environment 50 Network considerations 55 Administration PC 59 Trunk connection management 64 Station configuration 66 Security 70 Planning for future growth 72 Deployment options 75 Planning the configuration 81 ...

Page 74: ...est firmware and software Remote Gateway 9100 Series and RLC Release Notes NTP 555 8421 102 You can route calls over the IP network the PSTN or both Determine at a high level what you must do to implement these call routing methods Deployment options on page 75 If you want to use the IP network to route calls evaluate the IP network to determine if the network infrastructure can support voice traf...

Page 75: ...Appendix A Planning forms Install DSP application and trunk interface modules into the Remote Gateway 9150 unit Installing trunk interface or DSP application modules on page 93 Choose a suitable location for the Remote Gateway 9150 unit Choosing a suitable location on page 98 Install the Remote Gateway 9150 unit in the chosen location Installing the Remote Gateway 9150 unit on page 98 Connect the ...

Page 76: ...red to create the communication paths between the Remote Gateway 9150 unit and the RLC IP network RLC s IP address PSTN RLC s telephone number primary trunk security level and if required security identifier Using the Configuration Wizard to perform initial configuration on page 115 Security level configuration on page 200 PING the Remote Gateway 9150 unit and ensure that it is recognized as a dev...

Page 77: ...mote Gateway 9100 Series Network Engineering Guidelines 555 8421 103 Ensure that voice calls can be sent or received over the following IP network PSTN your data network administrator Ensure that processing of voice and data traffic over the IP network performs as expected Adjust QoS Transitioning Technology settings if required your data network administrator your telecom network administrator Re...

Page 78: ...lled in a location that is dry and provides plenty of air circulation The chosen location must be no more than cable length distance from the following the administration PC if the serial connection is used the Ethernet hub trunk and telephone connection interfaces The Remote Gateway 9150 unit can be installed up to 1230 7 meters 4000 feet from the digital telephones 307 7 meters 1000 feet from th...

Page 79: ...escribes the temperature and humidity conditions that the Remote Gateway 9150 unit can withstand without any performance degradation or damage Specification Minimum Maximum Normal operation Recommended Temperature Ambient Relative humidity 0 C 32 F 5 40 C 104 F 95 non condensing Storage Recommended temperature 40 C 40 F 70 C 158 F Relative humidity 5 95 non condensing ...

Page 80: ...ten the Remote Gateway 9150 unit to the rack using the rack mount brackets Mounting the Remote Gateway 9150 unit on the wall If you want to install the Remote Gateway 9150 unit on the wall you can mount it so the cables from the rear panel are directed either right or left Ensure that the chosen location allows you to easily view the LED indicators on the front panel Connections The following conn...

Page 81: ... all other regions the power supply is provided inside the box However the power cord for your region is provided outside the box When the North American power cord and power supply are connected together they are 3 2 meters 10 4 feet in length If you connect the Remote Gateway 9150 unit to an uninterruptible power supply then the UPS must have a minimum of 100 Watts available RS 232 serial cable ...

Page 82: ...ch The Telco 1 cable also provides support for one analog station such as a fax machine The Telco 1 and 2 connections are the opposite gender of the connections for a Meridian 1 PBX IPE or Meridian 1 PBX 11 cabinet line card slot Therefore you must use different cables when connecting to the Remote Gateway 9150 unit than those used to connect to Meridian 1 PBX line cards Digital telephones must be...

Page 83: ...se networks you must consider the issues described in this section IP addressing and routing To place and receive calls over the IP network the Remote Gateway 9150 unit must have a physical connection to the IP network a unique IP address default gateway and subnet mask Note Similarly you must assign a unique IP address default gateway and subnet mask to the RLC on the host PBX In addition the Rem...

Page 84: ... handling voice traffic with little or no congestion and few delays If the network is congested or subjected to many delays voice quality is affected For more information refer to the Remote Gateway 9100 Series Network Engineering Guidelines 555 8421 103 G101418 RX TX V 35 STATUS 4 3 2 1 L2 L1 L2 L1 L2 L1 L2 L1 MODULE COLL RX TX ETHERN ET POWER Remote Gateway 9150 RLC Network Management port optio...

Page 85: ...ault trunk access and SPRE codes refer to the Remote Gateway 9150 Configuration Information Dialing Plans form on page 384 Numbering plan for local stations Consider the numbering plan on the host PBX when setting up the numbering plan for local stations at the Remote Gateway 9150 unit site This ensures that station to station calls through the host PBX complete correctly Call blocking Call blocki...

Page 86: ...DSP capacity to the RLC on the host PBX Trunks are required for the Remote Gateway 9150 unit to operate in PSTN mode that is over the PSTN instead of the IP network Trunks are used to route calls between the Remote Gateway 9150 unit and the host PBX or the local PSTN By default the Remote Gateway 9150 unit ships with no trunks installed Trunks can be provided by installing trunk interface modules ...

Page 87: ... following connections RS 232 serial connection required for first time configuration only 10BaseT Ethernet connection for ongoing administration and upgrades Serial connection Use the serial connection when you first install and configure the Remote Gateway 9150 unit You must establish a serial connection to the Remote Gateway 9150 unit to enter the IP interface information Refer to the following...

Page 88: ...al port Ethernet connection Once you configure the Remote Gateway 9150 unit with its IP interface information the following can happen Communication can be established between the Remote Gateway 9150 unit and the RLC that is calls can be routed over the IP network You can administer and upgrade the Remote Gateway 9150 unit over the IP network This means you do not have to install an administration...

Page 89: ...ation PCs Note You do not have to install separate administration PCs for the RLC and the Remote Gateway 9150 unit You can use one administration PC to administer all units in the Remote Gateway 9100 Series network G101400 Remote Gateway 9150 RLC Network Management port optional Host PBX Ethernet network Ethernet network Router 10 3 1 1 10 3 1 2 10 2 1 1 10 2 1 2 Router Router Remote Gateway 9150 ...

Page 90: ...d with a pointing device such as a mouse have 32 Mbytes of RAM for Windows 95 98 and ME or 64 Mbytes of RAM for Windows NT Workstation 4 0 2000 Professional and XP Professional and Home Edition have 48 Mbytes of available storage for Windows 95 98 and ME or 64 Mbytes of available storage for Windows NT Workstation 4 0 2000 Professional and XP Professional and Home Edition Note Configuration Manage...

Page 91: ...mpliance requirement listed in the following table Optivity Telephony Manager and Configuration Manager Nortel does not guarantee that Optivity Telephony Manager OTM and the Configuration Manager can operate simultaneously on the same administration PC Simultaneous running of these to applications has not been tested and is therefore not supported Operating system Year 2000 compliance requirement ...

Page 92: ...ll processing from the IP network to the PSTN when the QoS degrades When QoS on the IP network returns to normal call processing can be transitioned back to the IP network The QoS thresholds level and duration defined on each RLC port determine when the transitions occur To determine appropriate thresholds for each site in your network consult your data network administrator For more information r...

Page 93: ...mer is activated within the Remote Gateway 9150 unit When the timer expires in the example above at 9 00 a m the Remote Gateway 9150 unit automatically initiates a going online request to the host PBX If the RLC successfully receives the request the Remote Gateway 9150 unit and its connected telephones go online Changing the online offline mode Whether an online offline schedule is used or not you...

Page 94: ... voice compression is used priority level Port allocation Assign each user at the Remote Gateway 9150 site to one port on the RLC on the host PBX You can configure an RLC port in one of the following ways as a dedicated port one port per remote user as a multi user port one port shared by multiple users Up to eight persons can share the same RLC port but not at the same time All stations that use ...

Page 95: ...he remaining ISDN BRI B channels Each Remote Gateway 9150 station inherits its compression algorithm from its assigned RLC port Station priority You can configure each RLC port that is assigned to each station as normal priority high priority PSTN only or IP only When the port is configured as high priority and the priority reserved setting is configured on the connection between the RLC and Remot...

Page 96: ...ce or receive calls through the local PSTN that station is configured as remote only All calls are routed through the host PBX except for emergency calls such as 911 If the emergency service number is configured on the Remote Gateway 9150 unit calls made to the emergency number are routed through the local PSTN so the emergency service receives the correct location information both local and remot...

Page 97: ...n Stations that are configured with host controlled call capability are associated with a port number on the RLC The RLC and the Remote Gateway 9150 unit use this port number to establish the communication path between the host PBX and the station Placement of local call appearance and feature keys When determining the placement of the local call appearance key on a station ensure that the key pos...

Page 98: ... attempted If they match the connection is established If they do not match the host PBX drops the call Caller ID authentication cannot be performed over the IP network security identifier You can use security identifier authentication over the IP or PSTN If you choose this level you must configure a security identifier on both the Remote Gateway 9150 unit and its assigned RLC port When an incomin...

Page 99: ...rity administration password The administration password is required when starting the Configuration Manager software If the password is not known the person attempting to use the Configuration Manager cannot log on to any Remote Gateway 9100 Series node Note A node is any RLC or remote site connected to the RLC node password The node password is required before the configuration of a particular n...

Page 100: ...calls to a maximum of 32 To determine how many DSP application modules you need to install use the Remote Gateway 9150 System expansion worksheet on page 385 For instructions on installing additional DSP modules refer to Installing trunk interface or DSP application modules on page 93 Refer to DSP configuration on page 239 for configuration information Note When installing additional DSP modules o...

Page 101: ...rksheet on page 385 For instructions on installing or replacing existing trunk interface modules refer to Installing trunk interface or DSP application modules on page 93 Maximum configurations The following table identifies the maximum configurations for the Remote Gateway 9150 solution Component Maximum RLC connections 1 Note You must assign all users at the Remote Gateway 9150 site to the same ...

Page 102: ...he Remote Gateway 9150 unit is connected to a 1 slot RLC supporting 16 users 7 if the Remote Gateway 9150 unit is connected to a 2 slot RLC supporting 32 users Notes You can have eight MCAs or ATAs installed if an analog telephone or fax machine is not installed The total number of digital telephones and ATAs cannot exceed 32 Component Maximum ...

Page 103: ...n assignment Regardless of which network you use initially to route calls you must plan RLC port and remote site user station assignments Assign a single user at the Remote Gateway 9150 site to one RLC port that you configure on the host PBX with voice capability This includes the analog port and the stations using ATAs Exception You must assign stations that use MCAs for data transmission to port...

Page 104: ...etermine how many simultaneous calls you want to process over the PSTN This helps you determine how many trunk interface modules and DSP application modules to install on the Remote Gateway 9150 unit To do this complete the Remote Gateway 9150 System expansion worksheet on page 385 Similarly you must calculate how many DSP application modules to install on the RLC if any using the Reach Line Card ...

Page 105: ...he Remote Gateway 9150 unit to establish connections with the RLC Implementing Voice over IP mode In Voice over IP VoIP mode the system processes all incoming and outgoing calls across the IP network through the host PBX The system routes calls made to external parties to the PSTN using host PBX trunks Calls processed through the host PBX are referred to as host controlled calls Note Local PSTN ca...

Page 106: ... of remote network traffic You can identify the kinds of configuration adjustments you need to make to the IP network so that it can handle the additional traffic When you are satisfied with the IP network performance continue with QoS Transitioning Technology implementation Implementing Remote Gateway 9150 units behind Network Address Translation NAT routers Some network routers run the NAT proto...

Page 107: ... s digital telephone set on mute After five minutes the default NAT translation table timer on many NAT routers the remote user would not be able to hear the conference To restore the NAT table entry and recover the audio path the remote user could go off mute and speak into the digital telephone set To prevent the NAT translation table from dropping the audio path configure the translation tables...

Page 108: ... information and understand it determine the appropriate QoS settings and configure them on each RLC port For instructions refer to the Reach Line Card Installation and Administration Guide NTP 555 8421 210 3 If IP mode is the last stage in your network implementation run this stage with a minimal number of users until you are sure that your IP network s QoS is acceptable 4 When you are satisfied ...

Page 109: ...tions form 4 Remote Gateway 9150 Configuration Information Dialing Plans form For more details refer to Appendix A Planning forms Station assignments and configuration You must assign each telephone in your office to one of the 32 ports provided by the Remote Gateway 9150 unit You can configure stations with the ability to place locally controlled calls local host controlled calls remote or both l...

Page 110: ...hannel is also required on the ISDN PRI connection between the host PBX and the PSTN A 56 Kbps channel does not provide enough bandwidth to process one call using G 711 compression In return for providing the ordering information your service provider gives you directory numbers and if used in your area Service Profile Identifiers SPIDs SPIDs are not provided for the AT T 5ESS Custom service A dir...

Page 111: ...authentication information Caller ID or security identifier is also needed Online offline schedule You can configure each port on the RLC with a schedule that identifies when a remote site is online connected to the corporate PBX or offline When the Remote Gateway 9150 unit is in offline mode calls cannot be made or received through the host PBX over the IP or PSTN You can configure only one onlin...

Page 112: ...l calling This allows analog or ATA equipped station users to change the outgoing call mode to locally controlled mode Host controlled mode is the default mode when users go offhook on analog or ATA equipped stations registration and deregistration The registration SPRE code is used to register the station user with a multi user or dynamic port The deregistration SPRE code disengages the user from...

Page 113: ...uipment 89 Removing and replacing the Remote Gateway 9150 unit cover 90 Installing trunk interface or DSP application modules 93 Installing the Remote Gateway 9150 unit 98 Connecting the Remote Gateway 9150 unit 105 Powering up the Remote Gateway 9150 unit 111 Installing the Configuration Manager software 113 Using the Configuration Wizard to perform initial configuration 115 Testing the network c...

Page 114: ...n For a description of these warnings refer to Conventions used in this guide on page xx CAUTION Risk of data loss or equipment damage Electrostatic discharge ESD affects the performance and decreases the useful life of system components It can seriously damage component parts such as trunk interface and DSP application modules Implement the following precautions as recommended by computer and tel...

Page 115: ...nd damage to the unit or network Ensure that nothing rests on connection cables and that cables cannot be tripped over or stepped on DANGER Risk of electric shock Disconnect the power as well as the Telco 1 and Telco 2 cables before you perform any hardware troubleshooting or add ISDN BRI or DSP application modules to the Remote Gateway 9150 unit If you do not disconnect the Telco 1 and Telco 2 ca...

Page 116: ... for noting the installation location if mounting on a wall noting cable lengths labeling cables cable tie wraps cable identification labels tape measure four wood screws if you want to mount the Remote Gateway 9150 unit on the wall Required tools for software installation or upgrade You need the following items for software installation or upgrade Remote Gateway 9100 Series Product CD ROM PC with...

Page 117: ... damage 2 Open the box and remove its contents 3 Verify that in addition to this guide the following items are present 4 Visually inspect each item for obvious faults or damage If any component is damaged report the damage immediately to your Nortel distributor and the carrier who delivered the equipment Item Remote Gateway 9150 unit Package containing rubber feet and rack mounting brackets with s...

Page 118: ...itional trunk interface modules Install additional DSP application modules These tasks require you to remove the Remote Gateway 9150 unit cover DANGER Risk of electric shock DISCONNECT THE POWER AS WELL AS THE TELCO 1 AND TELCO 2 CABLES BEFORE YOU PERFORM ANY HARDWARE TROUBLESHOOTING OR ADD ISDN BRI OR DSP APPLICATION MODULES TO THE REMOTE GATEWAY 9150 UNIT If you do not disconnect the Telco 1 and...

Page 119: ...ateway 9150 unit cover two screws from the sides four screws from the top eight screws from the bottom Refer to the following diagram G101406 Remote Gateway 9150 Top view Remote Gateway 9150 Bottom view RX TX V 35 STA TUS 4 3 2 1 L2 L1 L2 L1 L2 L1 L2 L1 MODULE COL L RX TX ETH ERNET POWER RX TX V 3 5 STA TU S 4 3 2 1 L2 L1 L2 L1 L2 L1 L2 L1 MO DU LE COL L RX TX ETH ER NE T PO WE R Remote Gateway 91...

Page 120: ...o the rear panel faces you Note This allows you to read the labels on the Remote Gateway 9150 unit circuit board 6 Perform module installation as required Note For instructions refer to To install trunk interface or DSP application modules on page 96 7 Replace the cover as follows Carefully slide the top cover into position over the circuit board so that the holes along the top edge of the rear pa...

Page 121: ...d the Remote Gateway 9150 unit s voice processing capability and have ordered additional modules up to four trunk interface modules or three DSP application modules need to replace a module because it is faulty Before you can install a trunk interface or DSP application module you must remove the cover from the Remote Gateway 9150 unit For instructions refer to Removing and replacing the Remote Ga...

Page 122: ...ote Gateway 9150 unit circuit board as shown in the following table Module type Valid module positions DSP application module MOD 1 MOD 2 MOD 3 Trunk interface module Telco 1 connector phone lines 1 through 16 MOD 4 MOD 5 Trunk interface module continued Telco 2 connector phone lines 17 through 32 MOD 6 MOD 7 Note Each Telco connector provides access to two ISDN BRI lines each with two B channels ...

Page 123: ...n the Remote Gateway 9150 unit circuit board Nortel recommends that you populate each module position in sequential order Install trunk interface modules according to the Telco 1 or Telco 2 connections used Note The Remote Gateway 9150 unit contains a dongle socket located in the middle of the circuit board This dongle is not being used G101408 DSP modules Trunk interface modules Telco 2 6 7 4 5 T...

Page 124: ...e module The connectors are keyed so that you can install a module in one way only Ensure you hold the module so that the orientation of the connector keys match Refer to Determining where to install the modules on page 94 and the diagram on page 97 Removing trunk interface or DSP application modules To remove trunk interface or DSP application modules Note Perform this procedure only if you need ...

Page 125: ...p the module firmly and push down until it snaps into place 6 Visually inspect the module connectors to ensure there is no gap between the module connectors and the Remote Gateway 9150 motherboard connectors 7 Ensure that the module is securely installed by placing one finger beneath the module and tugging upward gently When correctly installed this action does not move the module Connector on mod...

Page 126: ...ling the Remote Gateway 9150 unit in a rack Note If you want to mount the Remote Gateway 9150 unit on a wall you must provide your own mounting hardware Choosing a suitable location The Remote Gateway 9150 unit dimensions are 42 5 cm 17 in wide without rack mounting brackets 29 4 cm 11 75 in deep 4 4 cm 1 75 in high For guidelines on where to install the Remote Gateway 9150 unit refer to Physical ...

Page 127: ...er feet to the Remote Gateway 9150 unit as shown in the following diagram 3 Ensure the rubber feet are securely fastened 4 Place the Remote Gateway 9150 unit in the desired location 5 Continue with Connecting the Remote Gateway 9150 unit on page 105 RX TX V 3 5 ST AT US 4 3 2 1 L2 L1 L2 L1 L2 L1 L2 L1 MO DU LE COL L RX TX ET HE RN ET PO WE R G101395 Peel off each foot from adhesive backing and att...

Page 128: ...l you must provide your own screws You need suitable size screws that are long enough to ensure the Remote Gateway 9150 unit is securely mounted When mounting the Remote Gateway 9150 unit on the wall you must use standard telephony installation practices The unit must be mounted so that the cables are at right angles to the unit the rear connection panel faces left or right Ensure that the LED ind...

Page 129: ... unit Mounting the unit on the wall 1 Choose the location on the wall where you want to mount the Remote Gateway 9150 unit G101396 OR Cables must be connected and routed away from the Remote Gateway 9150 unit at a right angle To route cables to the right To route cables to the left 37 5 cm 15 in 15 cm 6 in ...

Page 130: ...nsure you use the same screw slot orientation for each location that you mark on the wall 3 Mount the screws Note Do not screw the screws all the way in Screw the heads to about 5 mm 1 8 in from the wall 4 Mount the Remote Gateway 9150 unit on the screws and then gently pull it down so the screws slide into the narrow portion of the screw slots Do not let go yet 5 Ensure the Remote Gateway 9150 un...

Page 131: ...r the Remote Gateway 9150 unit must be large enough to provide air circulation to keep the Remote Gateway 9150 unit cool allow you to securely fasten the Remote Gateway 9150 unit to the rack using the rack mount brackets To install the Remote Gateway 9150 unit in a rack 1 Attach the rack mount brackets as shown in the following illustration G101537 TELCO 1 ETHERNET TELCO 2 POWER ADMIN ...

Page 132: ...ay 9150 unit into the rack slot 3 Secure the Remote Gateway 9150 unit to the rack with nuts and bolts 4 Continue with Connecting the Remote Gateway 9150 unit on page 105 when you are satisfied that the Remote Gateway 9150 unit is securely installed G101398 RX TX V 35 STATUS 4 3 2 1 L2 L1 L2 L1 L2 L1 L2 L1 MODULE COL L RX TX ETHERNET POWER ...

Page 133: ...ne end of the cable must provide a male 50 pin connector This end connects to the Remote Gateway 9150 unit Ensure the other end of the cable matches the connectors needed to connect to the telephones or trunks For example if you are using a BIX block to establish the telephone connections the wires inside must be exposed Notes Two telephone cables are required depending on how many telephones and ...

Page 134: ...erence The following table identifies where to find the pin out table for each connector More information The following documents describe how to establish telephone and trunk connections using the Meridian 1 PBX BIX in building cross connect system Meridian 1 PBX Installation planning NTP 553 3001 120 Telephone and attendant console installation NTP 553 3001 215 BIX In Building Cross Connect Syst...

Page 135: ...connection panel The following diagram shows the connectors on the back panel of the Remote Gateway 9150 unit Note If you want to connect the Remote Gateway 9150 unit to an uninterruptible power supply UPS ensure the UPS has a minimum of 100 Watts available TELCO 1 ETHERNET TELCO 2 POWER ADMIN G101535 Telco 1 Telco 2 Power Admin Ethernet ...

Page 136: ...hown in the following diagram Note The Remote Gateway 9150 Telco 1 and 2 connections provide the opposite gender of the connections on Meridian 1 PBX IPE or Meridian 1 PBX 11 cabinet line card slots Therefore you must use different cables when connecting to the Remote Gateway 9150 unit than the cables you use to connect to Meridian 1 PBX line cards G101399 Telco 1 Ethernet Telco 2 Power Admin Cabl...

Page 137: ... IP network or administer the Remote Gateway 9150 unit from another location by doing the following a Connect one end of the RJ 45 Ethernet cable to the ETHERNET connector on the Remote Gateway 9150 unit b Connect the other end to an Ethernet hub 4 Connect the male 50 pin connector of the other telephone cable to the TELCO 2 connector on the Remote Gateway 9150 unit Note Secure the cable connectio...

Page 138: ...ilable RS 232 port on your PC does not match the connector on the serial cable b Connect the other end to an available COM port on the PC 7 Connect the Remote Gateway 9150 unit to the power source as follows a Connect the four pin plug on the power transformer to the POWER connector on the Remote Gateway 9150 unit Note Ensure the arrow on the four pin plug faces up b Connect the AC cord to the AC ...

Page 139: ...ccur The Remote Gateway 9150 unit performs a self test that verifies all critical functionality An LED indicator test sequence is performed Power up self test During power up the Remote Gateway 9150 unit performs a self test that verifies all critical functionality including RAM memory test EPROM checksum validation Flash checksum validation DSP health interface loopbacks The power up cycle also a...

Page 140: ... 4 All LED indicators except the Status LED go out The Status LED remains lit Note Steps 2 through 4 take about 4 to 5 seconds After this point the Remote Gateway 9150 unit is functional Notes The ETHERNET TX and RX and module ISDN BRI LED indicators flash only when transmit and receive activity is present on those interfaces The ETHERNET COLL LED indicator flashes when a data collision occurs on ...

Page 141: ...d the Remote Gateway 9100 Series system Note Leave DLL files installed by the Configuration Manager InstallShield in the Windows system directory Do not move these files to any other directory To install the software 1 Insert the CD ROM in the applicable drive on your PC Result If autorun is enabled on your PC a Welcome screen displays listing available options 2 If autorun has started select the ...

Page 142: ...Gateway 9150 unit Standard 4 0 3 Click on the Next button and then follow the screen prompts Result Once the software has been installed successfully the InstallShield Wizard Completed screen displays similar to the following 4 Click on the Finish button Result The InstallShield closes ...

Page 143: ...ne mode What you can configure with the Configuration Wizard The Configuration Wizard allows you to configure the following the Remote Gateway 9150 unit s IP address subnet mask and default gateway This information must be valid for your IP network Note If you are not planning to use the IP network to route calls you must enter this information for administrative purposes If you do not have an IP ...

Page 144: ...tion Manager Result Configuration Manager opens and displays the Local User Authentication dialog box similar to the following prompting you for the login name and password 2 Enter admin into the Login Name field 3 Enter root into the Password field 4 Click on the OK button Result The Configuration Manager dialog box displays informing you of a successful log on 5 Click on the OK button Result The...

Page 145: ... associated COM port and then click on the OK button Result The User Authentication for Serial Mode dialog box displays similar to the following 3 Enter guest in the Login Name field 4 Enter the default password guest123 in the Password field Note Nortel recommends that you do not change the password until your system is up and running IF you want to perform an THEN offline configuration a Choose ...

Page 146: ...ection attempt and displays the following message Trying Connection IF the logon attempt THEN fails the following message displays 10060 SERIAL CONNECTION FAILED Check the serial connection and ensure it is good Then go back to step 1 is successful the User Logged In dialog box displays Click on the OK button Result The Startup Information dialog box displays similar to the following ...

Page 147: ...n Wizard Result The Configuration Wizard screen displays similar to the following successful continued The following messages similar to the following display above the progress bar at the bottom of the dialog box Reading Hardware Information Reading DSP Load Data Reading Configuration Data These messages indicate that Configuration Manager is obtaining the unit s configuration information from Fl...

Page 148: ...the Next button Result The Local Unit Configuration dialog box displays A completed example is shown on page 122 5 Complete the fields on this dialog box as described in the following table Field Description Set the unique Unit ID of the unit Enter the number from 1 255 that uniquely identifies the Remote Gateway 9150 unit you are configuring for a particular RLC Note Each unit connected to a RLC ...

Page 149: ...lid IP address enter the sample IP address 10 1 1 2 Enter the Local IP Mask of the unit Enter the subnet mask Note If you do not have a valid subnet mask enter the sample subnet mask 255 255 0 0 Enter the Local IP Gateway of the unit Enter the IP address of the gateway between the Remote Gateway 9150 unit and the network Note If there is no router between the Remote Gateway 9150 unit and the netwo...

Page 150: ...eld Description Set the Unit ID of the RLC to connect to Enter the RLC s unit ID Wish to Enable IP Voice Connection to Remote Click on the Yes option button to enable the Voice over IP connection to the RLC Then enter the RLC s 32 bit decimal dot notation address xxx xxx xxx xxx This is not the URL s site name that begins www Click on the No option button to disable the Voice over IP connection to...

Page 151: ...parator dash Click on the No option button to disable the PSTN connection to the RLC Clicking on the No option button dims the PSTN Number fields Wish to configure Multiple 9150 Ports Click on the Yes option button if you want to assign Remote Gateway 9150 ports to digital telephones now Then do the following Enter the first RLC port number to assign Note Nortel recommends that ports be configured...

Page 152: ... to the left of the number of the trunk interface module that you are configuring The number you select must match the position where the module has been installed in the Remote Gateway 9150 unit Module Status This field identifies whether a module has been physically installed on the Remote Gateway 9150 unit Click on the Yes option button to automatically assign Remote Gateway 9150 unit ports to ...

Page 153: ...nd B channel 2 Enter the Service Profile Identifier SPID provided by your ISDN service provider for this B channel B Channel Usage B channel 1 and B channel 2 Select one of the following connection types Local This trunk is used for local PSTN calls only Remote This trunk is used only for calls to and from the host PBX Local Remote This trunk can route both types of calls Field Description Enter t...

Page 154: ...50 Installation and Administration Guide Installing the Remote Gateway 9150 unit Standard 4 0 10 Repeat step 9 for each ISDN BRI module you want to configure 11 Click on the Next button Result The following screen displays ...

Page 155: ... for this configuration Note The file name automatically defaults with the name you entered as the node name 3 Ensure the Files of type field shows Text File TXT 4 Click on the Save button to complete the Save to File Result The file is saved then you are asked if you want to configure another board If you do click on the Yes button and continue with step 3 on page 120 5 You can open the informati...

Page 156: ...button Result Configuration Manager writes the information entered to the Flash memory of the Remote Gateway 9150 unit you are configuring If successful Configuration Manager displays the following message Data Sent Successfully Note Nortel recommends that you also save the configuration to a file 2 Restart the Remote Gateway 9150 unit IF you are performing an THEN ...

Page 157: ... connectivity test Refer to the Reach Line Card Installation and Administration Guide NTP 555 8421 210 for complete details Perform a syslog test Refer to Syslog testing on page 365 for complete details on performing a syslog test Verifying telephone network connectivity To verify the telephone network connectivity 1 Look at the digital telephone display Does it display the correct time and date I...

Page 158: ...s Note Refer to the Telco 1 and Telco 2 cable pin out tables in Appendix C Pin out tables for connections 4 Use Configuration Manager to verify that the following configuration is correct on the Remote Gateway 9150 unit as appropriate IP addresses Remote Gateway 9150 unit subnet mask and default gateway as well as the RLC s IP address if the IP network is being used to route calls the telephone nu...

Page 159: ...the configuration of the IP address telephone number and security ID on the RLC port are correct if these items are used 6 Verify that both the telecom and data networks are routing voice calls as expected that is calls are not being blocked in any way 7 Use Configuration Manager to examine the display logs for errors Note Refer to the Configuration Manager Help application for a complete listing ...

Page 160: ...132 Remote Gateway 9150 Installation and Administration Guide Installing the Remote Gateway 9150 unit Standard 4 0 ...

Page 161: ...figuration Manager description 137 Using online Help 144 Configuration files description 145 Working with configuration files 153 Selecting the device type for offline configuration 156 Logging on to a unit 157 Logging off of the unit 166 Using the Remote Connection command 167 Performing a system restart or shutdown 169 Closing Configuration Manager 171 Uninstalling the Configuration Manager soft...

Page 162: ...er a modem connection The CD shipped in the RLC package includes the Configuration Manager software You can obtain the CD from your Nortel distributor or click on the Software Downloads link at the following website www nortel com For the required characteristics of the Meridian administration PC refer to Windows PC requirements on page 62 To install the Configuration Manager software on your admi...

Page 163: ... Windows online help on your PC To start and log on to a Configuration Manager session 1 From the Menu Bar choose Start Programs Remote Gateway 9100 Series Configuration Manager Result The Configuration Manager opens prompts you for the logon name and password 2 Enter admin in the Login Name field 3 Enter root in the Password field Note This is the default password You can change the password afte...

Page 164: ...ion Manager in the left pane Result Based on the system type you are working with the system tree expands showing you the types of configuration you can work with An example is shown on page 136 Note When you first logon to Configuration Manager the default system tree shows RLC configuration property sheets To perform an refer to online configuration Logging on to a unit on page 157 offline confi...

Page 165: ... the left lists the property sheets you can work with In this guide the left pane is called the system tree The pane on the right displays the screen associated with an item you selected from the system tree In this guide the right pane is called the property sheet Menu Bar The Menu Bar across the top of the screen provides access to system display and reporting options When you click on an option...

Page 166: ...on the plus sign to expand the list To hide the list click on the minus sign With the System Tree expanded click on a configuration to display the associated property sheet in the right pane similar to the following To hide the system tree choose View Tree Bar from the Menu Bar The screen redraws itself showing only the right pane and displaying the selected property sheet To display the system tr...

Page 167: ...ine configuration on page 156 Drop down boxes Boxes that provide a limited list of values are called drop down boxes To view the values available for a drop down box click on the down arrow for that box To select an item from the list move the cursor until the desired item is highlighted and then click on the item The item you select displays in the drop down box In some cases selecting a particul...

Page 168: ...lds have multiple options There is a circle beside each option that is called an option button For these fields you can only select one option To enable an option click on its associated option button If you change a previously selected option the previously selected option button clears In some cases selecting a particular option button causes the property sheet contents to change as follows When...

Page 169: ...eside them are called scroll boxes When you click on the data and then the up arrow the selected data increases in value When you click on the down arrow the selected data decreases in value You can also change the data by manually entering it To do so highlight the data you want to change and then type over it The following screen is an example of a scroll box ...

Page 170: ...ttons might be hidden An example is shown on the next page The Configuration Manager software application is best viewed when your monitor settings are configured as 1024 by 768 pixels using Small Fonts at 96 dpi This ensures that all fields and buttons are visible For instructions on changing your display settings refer to the Windows online Help on your PC You can prevent these scroll bars from ...

Page 171: ...48 Default Click on this button to insert default values into every field in the displayed property sheet Send Click on this button to update the buffer of the unit you are logged on to with the values currently on the displayed property sheet For more details refer to Send on page 149 Retrieve Click on this button to display the saved configuration value for every field on the displayed property ...

Page 172: ...lowing methods Method 1 Click on the Help button to get information concerning the active property sheet Method 2 From the Menu Bar choose Help Help Topics Method 3 Click on the in the toolbar Method 4 Press F1 on the keyboard 2 If you selected methods 2 3 or 4 go to one of the following tabs based on how you want to search for a topic To refer to a list of Help topics click on the Contents tab To...

Page 173: ... stored A detailed description of each file type and operation follows G101411 Download TXT Upload TXT Event dat file on PC File Save As or Save to File TXT OK Send followed by Save to Flash Retrieve Backup and restore operations Configuration operations Telnet or serial connection Administration PC Node logon session File Open TXT Configuration Wizard or Configuration Manager RLC or unit at remot...

Page 174: ...tion Manager logging on to a unit by serial or Telnet connection logging off of the unit performing configuration changes performing firmware upgrades This file can be very useful when troubleshooting system problems Technical support personnel may ask for this file Note Information is appended to this file each time you start a new Configuration Manager session txt Text The text txt file is creat...

Page 175: ...Download Upload Configuration from the Menu Bar to load the configuration file to the unit s buffer For more details about these tasks refer to Working with configuration files on page 153 Creating a backup configuration file on page 282 Restoring the configuration on page 285 Note You can view or edit the contents of the text file by opening it in a word processing application such as WordPad upg...

Page 176: ...age 146 Note You must click on the OK button after making changes to a property sheet However your changes are not yet saved After clicking on the OK button you can send the changes to the logged on unit s buffer using a Send or Send All command You can now update the Flash memory of the logged on unit by performing an Upload Download Save to Flash operation from the Menu Bar For more details refe...

Page 177: ...t to the buffer of the logged on unit If the send is successful the following message displays Data Sent Successfully Nortel recommends that you click on the OK button before clicking on the Send button Note You must choose Upload Download Save to Flash from the Menu Bar to save the changes to the unit s Flash memory For more details refer to Save to Flash on page 150 Send All When you choose Uplo...

Page 178: ...unit loses power While in progress the following message displays in the status bar at the bottom of the screen Save to Flash When the Save to Flash is completed the Data Stored to Flash dialog box displays Some changes require a restart of the unit after saving the changes If a restart is necessary Configuration Manager prompts you to do so Notes You must click on the Send button or choose Upload...

Page 179: ...s Save to Flash in Progress displays in the status bar at the bottom of the screen When the Save to Flash is completed the Data Stored to Flash dialog box displays Notes To upload a configuration file the file type must be text txt To perform a configuration upload over the IP network a TFTP server application must be running on your PC Uploads over the serial port are not supported The upload ope...

Page 180: ...he Menu Bar Configuration Manager saves the configuration stored on the logged on unit to a file on the PC Use this option if you want to create a backup of the unit s configuration Notes The downloaded file is saved as a text file txt The download operation does not affect the event dat file on the PC If you make changes and do not save them you lose those changes Operation Description ...

Page 181: ...perations You can use When you are OK File Open and File Save As working in offline mode or connected and logged on to a unit Note When working in offline mode you must save the configuration to a file However when you are logged on to a unit the file save operation is optional To save the configuration to Flash first update the unit s local buffer by clicking on the Send button or choosing Upload...

Page 182: ...configuration that is to be used for a specific type of unit enter template as the file name Example 2 If the file contains a configuration that is unique to a specific unit enter the unit s name or number as the file name 5 Ensure the Save as type drop down box shows Text Files txt 6 Specify the folder where you want to save the file 7 Click on the OK button Result The file is saved Note Nortel s...

Page 183: ... complete the following actions a Save the file by choosing File Save from the Menu Bar If you want to change the file name choose File Save As from the Menu Bar b Click on the Send button to update the unit then choose Upload Download Save to Flash from the Menu Bar Uploading a configuration to a unit For complete instructions on uploading a configuration to a unit refer to Restoring the configur...

Page 184: ...u want to work with Configuration Manager reorganizes the system tree with the property sheets associated with that device type To select the device type for offline configuration 1 Start Configuration Manager as described in What is Configuration Manager on page 134 2 From the Menu Bar choose View Device Type and the type of device for example RLC or 9150 3 Click on the plus sign beside Configura...

Page 185: ...ugh the serial port If Ethernet connectivity has been established between the administration PC and the RLC or Remote Gateway 9150 unit you can establish an IP connection with Telnet Default logon ID and password The default logon ID is guest You cannot change the logon ID The default password is guest123 The password can be changed and therefore can be different if this is not a first time instal...

Page 186: ...n history 1 From the Menu Bar choose Connect XXX XXX XXX XXX IP address of the unit you want to log on to Result If no one else logged on to the unit before you and if IP connectivity exists to this unit the User Authentication for Telnet Mode dialog box displays It is similar to the following 2 Enter your logon name in the Login Name field If you have not yet customized this setting refer to Defa...

Page 187: ...peed can be too fast for this message to be seen in a successful logon attempt If you do not enter any logon information after two minutes Configuration Manager displays a reminder dialog box similar to the following Click on the OK button to return to Step 2 on page 158 IF the logon attempt THEN fails a message box similar to the following displays Complete the following actions 1 Click on the OK...

Page 188: ...ing Messages display above the progress bar at the bottom of the dialog box similar to the following Reading Hardware Information Reading DSP Load Data Reading Configuration Data These messages mean that Configuration Manager is obtaining the unit s configuration information from Flash memory When initialization is complete the Configuration Data Read Successfully message displays above the progre...

Page 189: ...nnect to 3 Click on the OK button Result If no one else logged on to the unit before you and if IP connectivity exists to this unit the User Authentication for Telnet Mode dialog box displays similar to the following 4 Enter your logon name in the Login Name field If you have not yet customized this setting refer to Default logon ID and password on page 157 for the default logon ID 5 Enter your pa...

Page 190: ...The connection speed can be too fast for this message to be seen in a successful logon attempt If you do not enter any logon information after two minutes Configuration Manager displays a reminder dialog box similar to the following Click on the OK button to return to Step 4 on page 161 IF the logon attempt THEN fails a message box similar to the following displays Complete the following actions 1...

Page 191: ...ng Messages display above the progress bar at the bottom of the dialog box similar to the following Reading Hardware Information Reading DSP Load Data Reading Configuration Data These messages mean that Configuration Manager is obtaining the unit s configuration information from Flash memory When initialization is complete the Configuration Data Read Successfully message displays above the progres...

Page 192: ...umber field 3 Click on the OK button Result If no one else logged on to the unit before and if your PC is connected with a serial cable to the Remote Gateway 9150 unit the User Authentication for Serial Mode dialog box displays It is similar to the following 4 Enter your logon name in the Login Name field Refer to Default logon ID and password on page 157 for the default logon ID if you have not y...

Page 193: ...is good Then go back to step 1 is successful the User Logged In dialog box displays Click on the OK button Result The Startup Information dialog box displays Messages display above the progress bar at the bottom of the dialog box similar to the following Reading Hardware Information Reading DSP Load Data Reading Configuration Data These messages mean that Configuration Manager is obtaining the uni...

Page 194: ...iguration changes or to view logs and statistics log off of the unit Logging off secures the unit s configuration To log off of a unit 1 From the Menu Bar choose Connect Logoff Unit Result The Log off dialog box displays similar to the following 2 Click on the Yes button Result The Configuration Manager User Logged off dialog box displays similar to the following 3 Click on the OK button ...

Page 195: ... Remote Gateway 9100 Series units without logging off from the current unit before logging on to another unit After you log on to one unit using the Connect Logon Unit command log on to another unit using the following procedure 1 From the menu choose Connect Remote Connection Result The Remote Connection dialog box displays similar to the following 2 Do one of the following Click on the IP Addres...

Page 196: ... This option is only available when you are logged on to an RLC Use this option when accessing a Remote Gateway 9100 Series unit located behind a NAT router or Firewall device 4 Click on the OK button Result Configuration Manager initiates a connection attempt The following message can appear Trying to Connect to IP address or unit ID Refer to Logging on to a unit on page 157 for more information ...

Page 197: ...ou save configuration changes to Flash the system suspends new call processing for approximately 30 seconds Some configuration changes do not take effect until the unit has been re started You can perform a system shutdown when you need to power the system down Performing a system restart To perform a system restart 1 From the Menu Bar choose Connect System Reset Restart Result The System Restart ...

Page 198: ...orm a system shutdown 1 From the Menu Bar choose Connect System Reset Shutdown Result The System Shutdown dialog box displays similar to the following 2 Click on the Yes button Result Configuration Manager disconnects your logon session and the following message displays in the status bar at the bottom of the screen Shutting Down the System The status shows Offline 3 Turn the power on the Remote G...

Page 199: ...inistration PC hard disk Update the Flash memory of the unit you are connected to by doing one of the following Click on the Send button on any property sheet then choose Upload Download Save to Flash from the Menu Bar Click on the Send All button on any property sheet then choose Upload Download Save to Flash from the Menu Bar If you have saved the changes to a file choose Upload Download Upload ...

Page 200: ...ftware from your administration PC 1 Choose Start Settings Control Panel 2 Double click on the Add Remove Programs icon 3 Select Remote Gateway 9100 Series from the list and then click on the Remove button Result The Add Remove Programs dialog box displays similar to the following 4 Click on the Yes button Result The Remote Gateway 9100 Series Configuration Manager is removed from the PC ...

Page 201: ...it In this chapter 9150 System configuration 174 International tones support 186 IP configuration 192 RLC connection configuration 198 9150 port configuration 207 BRI configuration 225 Trunk group configuration 232 DSP configuration 239 Auto upgrade configuration 243 Syslog configuration 247 Station configuration 250 ...

Page 202: ...way 9150 unit Standard 4 0 9150 System configuration This section describes the settings that apply to the system rather than to the RLC port or Remote Gateway 9150 trunks or stations Getting there 9150 Configuration Manager 9150 System Configuration 9150 System Configuration property sheet ...

Page 203: ...the audio sounds during double talk situations when both parties are speaking Cultural differences also change how often double talk occurs during a conversation Nortel recommends the following settings as a starting point RLC NLP Enabled Less Aggressive default 9150 NLP Enabled More Aggressive default If the Remote Gateway 9150 unit user hears echo during conversations adjust the settings as foll...

Page 204: ...ephone number sent to the Central Office CO Also in their haste to reach an emergency service some users can forget to dial trunk access digits You can configure your Remote Gateway 9150 unit to send the emergency telephone number to the CO whether or not the user dials trunk access digits Note If you must contact emergency personnel with consecutive calls you must press the digits of the Emergenc...

Page 205: ...active calls when you make changes to these parameters IF you are THEN logged on to the Remote Gateway 9150 unit the changes are written into the Remote Gateway 9150 unit s buffer To save the changes in Flash memory choose Upload Download Save to Flash from the Menu Bar not logged on to the Remote Gateway 9150 unit the Connection not Established dialog box displays Do one of the following Log on t...

Page 206: ... unit The default is 1 Node Name Enter your site name The node name uniquely identifies this Remote Gateway 9150 site in the RLC network The default is 9150 DSP Gain Configure the DSP Gain if the voice levels at the distant site are too loud or quiet and cannot be resolved using the volume control on the telephone set Positive values for the gain boosts the voice level for all remote calls to the ...

Page 207: ...e default is Less Aggressive Refer to NLP on page 175 for information on the proper configuration of NLP settings Ring Frequency Certain devices most notably some European fax machines only recognize a ring frequency of 25 Hertz Hz Some telephones use a 20 Hz ring frequency Remote Gateway 9150 units connected to fax machines that only recognize a 25 Hz ring frequency can require a different Ring F...

Page 208: ...911 Subsequent defaults are NC Not Configured Dialed Number Enter the DN of the emergency service that you want the PBX to send to the CO when the user dials the Emergency Code in the field immediately to the left The first default is 911 Subsequent defaults are NC Not Configured Note Enter only the Emergency Activation Code for example 911 in North America Do not include the trunk access code bec...

Page 209: ...Enter the SPRE code that is to be used to put your site into online mode or accept the default code The default code is 99 Note The SPRE code is automatically prefixed with the pound sign This means users must dial before the SPRE code when going into online mode Maximum length 3 digits in addition to the pound sign Refer to Online offline table on page 40 for more information SPRE Codes Paging En...

Page 210: ...t dial before the SPRE code when going into offline mode Maximum length 3 digits in addition to the pound sign SPRE Codes Local Calling Enter the SPRE code that allows analog or ATA equipped station users to change the outgoing call mode to locally controlled mode The default is 8 Note The SPRE code is automatically prefixed with a pound sign This means users must dial before the SPRE code when in...

Page 211: ...ateway 9150 unit is in a PSTN network that can only transport at 64 Kbps Choose Dynamic if you know that your Remote Gateway 9150 unit is in a PSTN network that supports speeds that vary from 64 Kbps to 56 Kbps The Remote Gateway 9100 Series system dynamically adapts and downgrades a call to 56 Kbps if 64 Kbps is not available Note You must configure the same BRI speed such as 56K 64K or dynamic o...

Page 212: ...st calling key The signaling data is routed through the host PBX However the voice path is routed through the Remote Gateway 9150 unit to prevent tromboning between the RLC and Remote Gateway 9150 unit save connection bandwidth Click on the Disable option button to route the voice path for these calls through the PBX The signaling data is routed through the host PBX The default is Disable Note You...

Page 213: ... configured for the ISDN BRI module in use For a listing of line types and their respective default coding laws refer to ISDN Line Type on page 226 Multiple Subscriber Number Remote Gateway 9100 Series supports Multiple Subscriber Numbering MSN allowing you to configure each B channel with a unique DN If you do not have a unique DN for each B channel then the first B channel you configure defines ...

Page 214: ...documentation for your specific PBX The Tone Code field on the International Tones Support dialog box specifies the frequency and levels for the NT8D17 TDS card When configuring International Tones consider the following International Tone configuration uses NT8D17 card Tone Codes These codes are valid for all countries and Meridian 1 PBX 11 or IPE Controller cards To configure the four internatio...

Page 215: ...en the value entered into the End Repeat field is Repeat CYCS usually has 1 or 1 2 Enter the largest number as the No of Cycles Enter the non zero CDNC values into the Cadence Time fields Getting there 9150 Configuration Manager 9150 System Configuration ld 56 REQ prt TYPE FCAD WCAD 0 for XCAD 0 CDNC 00000 00000 00000 00000 00000 00000 00000 00000 0000 00000 END OFF WTON NO REQ prt WCAD 30 CDNC 10...

Page 216: ...nes To configure International Tones 1 Click on the International Tones button in the 9150 System Configuration property sheet 2 Complete the fields as described in International Tones field descriptions on page 189 3 Click on the OK button to save the information in the temporary work file Note Refer to the Configuration Manager Help file for more information about International Tones ...

Page 217: ...ine is ringing BUSY Busy signal signifies that the dialed line is not ready to receive calls OVFL Overflow congestion tone signifies that there are no channels available End Repeat Click on the Off option button if you want the tone type you selected to be a constant tone Note If you chose End Repeat Off then the No of Cycles and Cadence Time fields are dimmed Click on the Repeat option button if ...

Page 218: ...s of on and off phases make up a tone s cadence For example the default cadence for normal North American ringing is 2 seconds on 4 seconds off 2 seconds on 4 seconds off and so on In the Cadence Time fields enter the length in milliseconds of the phases of the cadence that you want to configure for the tone type you selected Find the proper entries for the Cadence Time fields in the FTC Flexible ...

Page 219: ...ued For 128 ms cadence increments 2000 128 15 625 16 16 128 2048 multiple of 5 closest to 2048 2050 2050 5 410 The shortcut is dividing the time by 5 2000 ms 5 400 To reverse the calculation multiply the CDNC number by 5 410 5 2050 403 5 2015 This removes the need to know the actual software cadence increment value Field Description ...

Page 220: ...ns how to enter the IP address subnet mask and default gateway for the Remote Gateway 9150 unit Note Even if you plan to route calls over the PSTN only you must assign an IP address and gateway to the Remote Gateway 9150 unit and RLC to allow remote administration Getting there 9150 Configuration Manager IP Configuration IP Configuration property sheet ...

Page 221: ...o these parameters b To save changes to Flash memory select Upload Save to Flash from the Menu Bar IP Configuration field descriptions Field Description IP Address Enter the IP address of the Remote Gateway 9150 unit IP Network Mask Enter the subnet mask of the currently logged on Remote Gateway 9150 unit The subnet mask identifies to the Remote Gateway 9150 unit which portion of the IP address re...

Page 222: ... prioritization of voice packets sent from this Remote Gateway 9150 unit over WAN portions of the network The default is Disable DiffServ CodePoint Value Select the DiffServ CodePoint value from the drop down box Valid options and their value in hexadecimal are CS7 Precedence 7 Network Control 0x38 CS6 Precedence 6 Inter network Control 0x30 EF Expedited Forwarding 0x2E AF41 Assured Forwarding Cla...

Page 223: ... Remote Gateway 9150 unit over LAN portions of the network Click on the Disable option button if you do not want to allow prioritization of voice packets sent from this Remote Gateway 9150 unit over LAN portions of the network The default is Disable 802 1Q Mapping VLAN ID Enter the Virtual Local Area Network VLAN ID for 802 1Q Mapping Valid entries are 0 through 4094 0xFFE and NC Not Configured Th...

Page 224: ...x With full duplex Ethernet enabled the Remote Gateway 9150 unit s Ethernet collision LED remains on solid constantly lit Remote Gateway 9100 Series products do not support Auto negotiation of the Ethernet interface Click on the Enable option button if you want to allow 10 Megabyte transmission in both directions send and receive Click on the Disable option button if you do not want to allow 10 Me...

Page 225: ...t support prioritization Achieving the desired QoS through prioritization over LAN connections requires you to enable 802 1Q Mapping Achieving the desired QoS through prioritization over WAN connections requires you to enable the DiffServ CodePoint For more information on DiffServ 802 1Q and quality of service in general refer to Evaluating your network and Quality of service issues in the Remote ...

Page 226: ...t Standard 4 0 RLC connection configuration This section describes how to configure information needed by the Remote Gateway 9150 unit to establish connections with the RLC on the host PBX Getting there 9150 Configuration Manager RLC Connection Configuration RLC Connection Configuration property sheet ...

Page 227: ...is property sheet corresponds to the dedicated network port on the RLC for your Remote Gateway 9150 unit The PSTN number to connect to the RLC must be configured in a specific manner If you select Caller ID as the security level then the PSTN number that you enter for the Remote Gateway 9150 unit to connect to the RLC is compared with the telephone number configured on the RLC for your site If the...

Page 228: ...y 9150 unit with the new information Note To save changes to the Remote Gateway 9150 unit s Flash memory select Upload Save to Flash from the Menu Bar Security level configuration It is recommended that you implement a security authentication method on both the RLC and the Remote Gateway 9150 unit to prevent toll fraud The security level defines what type of security authentication is used between...

Page 229: ...ller ID or Provision ID security levels do one of the following IF you selected THEN Caller ID click on the CallerID button Result The List of Caller IDs dialog box displays In the Caller ID field enter the telephone number that is permitted to call the Remote Gateway 9150 unit Ensure that the telephone number you enter matches the Caller ID actually presented by the RLC Click on the OK button and...

Page 230: ...save changes to the Remote Gateway 9150 unit s Flash memory select Upload Save to Flash from the Menu Bar Provision ID the Security ID fields are enabled Do the following Enter the RLC s security identifier must be a 10 digit password in the Inbound Security ID field Enter the Remote Gateway 9150 unit s security identifier must be a 10 digit password in the Outbound Security ID field Note You must...

Page 231: ...able option button if you do not want to route calls over the PSTN The default is Disable IP Address Enter the RLC s IP address The Remote Gateway 9150 unit uses this IP address to connect to the RLC over the IP network Note If you disable the IP connection these fields are dimmed PSTN Number to Connect to RLC If you enabled the PSTN connection enter the telephone number used to connect to the RLC...

Page 232: ... want the signaling link to close once there are no active calls between the RLC and the Remote unit The default is On Demand Note If you disable the IP connection these option buttons are dimmed Refer to Deployment options on page 75 for more information Block Incoming Local Call on Primary B Channel Click on the Enable option button if the primary B channel trunk should not receive incoming loca...

Page 233: ...efine the valid Caller IDs that the Remote Gateway 9150 can receive If the Caller ID on the incoming call matches what is configured on the remote unit the connection is established If it does not match the RLC drops the call Note Caller ID authentication cannot be performed over the IP network Caller ID authentication can be used only on the PSTN Provision ID If you select Provision ID security i...

Page 234: ...elected Provision ID as the security level enter the Security ID for outgoing calls This ID must be a 10 digit password The Remote Gateway 9150 unit sends the outbound security ID to the RLC The RLC compares this ID to the configured Outbound Security ID that it has for this remote unit If the security IDs do not match the RLC rejects the call Caller ID Click on the Caller ID button to configure t...

Page 235: ...st use Configuration Manager to configure each station telephone or other device such as a fax machine in your office Note To ensure that digital telephones ATAs and MCAs operate as expected you must specify the Phone Type when configuring a station as Local or Remote Getting there 9150 Configuration Manager 9150 Port Configuration 9150 Port Configuration property sheet ...

Page 236: ...for this port Remote if only calls through the host PBX are allowed Local and Remote if both local and remote calls and local station to station calling are allowed This option enables the Configure button for this port so you can configure local station features and keys Note Choose Local and Remote if you want to define a Bridge Port 3 Accept the default RLC Port associated with this station or ...

Page 237: ...onfigured on the host PBX with data capability 4 If you selected Local or Local Remote click on the Configure button for the port you are configuring Result The Local Profile Configuration dialog box displays 5 Complete the fields as described in Local Profile Configuration field descriptions on page 210 6 Once you have completed the Local Profile Configuration click on the OK button Result The 91...

Page 238: ...ons are M2006 M2008 M2216 M2616 M2616CT M3110 M3310 M3820 M3901 M3902 M3903 M3904 M3905 MCA ATA and Other The default is M2616 Add on Module Type Select the applicable Add on Module for the M3904 and M3905 telephones Valid options are Not Configured KBA and DBA The default is Not Configured Auto Hold Click on the Enable option button if active calls are to be automatically put on hold when another...

Page 239: ...et connected to a Remote Gateway 9150 unit with Local and Remote capability the Bridge Port does not need to be enabled to allow you to have access to Bridge Port features Forward Busy No Answer Click on the Enable option button to allow incoming calls to this station to be forwarded if they are not answered by the number of rings configured in the Number of Rings before transfer field or if the s...

Page 240: ...e of calls To prevent these types of calls enter the digits that normally allow the calls to proceed Example Enter 1976 to prevent calls to 1 976 numbers Note You can configure five digit sequences In order for calls to be restricted the dialed number must contain a matching string at the beginning of the number Local Call Keys Key 1 and Key 2 The number selected identifies the feature key positio...

Page 241: ...gh the PBX Key Feature Select the name of the feature you want to configure on this key Valid options are Call Transfer Call Forward Auto Dial Make Set Busy and Not Configured Key Number The key number identifies the feature key position on the telephone Select the key you want for the feature you are configuring Note If the station is configured as Local and Remote the key number selected for the...

Page 242: ...5 8421 210 Terminology In the following configuration examples a local call is defined as a call that terminates on a Local Calling key of a digital telephone set connected to a Remote Gateway 9150 unit This call can be from another local user or an inbound call from the PSTN through the BRI circuits on the Remote Gateway 9150 unit The primary DN is the first key on the digital telephone set conne...

Page 243: ...lephone set connected to a Remote Gateway 9150 unit as required Notes One MADN can only appear as a local key on one digital telephone set connected to a given Remote Gateway 9150 unit All other appearances of this MADN on digital telephone sets connected to that same Remote Gateway 9150 unit must be as host keys A Remote Gateway 9100 Series MADN with 10 or more appearances is not supported 3 Conf...

Page 244: ...s to a PBX Phantom TN 5000 This PBX Phantom TN forwards after one ring to the voice mail target DN 8000 A designated mailbox such as mailbox number 5000 is built in voice mail An Extended Message Waiting Key XMWK of 5000 on the reception telephone notifies the user of voice mail messages left from Remote Gateway 9150 unit BRI calls Note An XMWK can be added to any or all digital telephone sets att...

Page 245: ...iated Extension DN Meridian Terminology of 5000 to the DN mailbox for 2000 Once this call arrives in voice mail the Alias or Associated Extension DN sends this PSTN call to the personal voice mailbox for DN 2000 host PBX WAN or PSTN 9150 Reception DN 2000 with local key L2000 call forward no answers to Phantom DN 5000 on the PBX through a Bridge Port RLC BRI circuits alert local key L2000 on recep...

Page 246: ... voice mail system has a mailbox for DN 3000 You must add an Alias Octel Terminology or Associated Extension DN Meridian Terminology of 6000 to the DN mailbox for 3000 Once this call arrives in voice mail the Alias or Associated Extension DN sends this PSTN call to DN 3000 personal voice mailbox host PBX WAN or PSTN 9150 Reception DN 2000 with local key L2000 transfers call to DN 3000 DN 3000 does...

Page 247: ...also ensure that the DSP and bandwidth resources allow for this situation The duel encoding of voice calls causes further degradation of voice quality which can be unacceptable to some users Additionally with DN Discovery disabled Local Switchover cannot be used Therefore all calls within the Remote Gateway 9150 unit s local office require DSP and bandwidth resources host PBX WAN or PSTN 9150 Loca...

Page 248: ...the primary DN on the user s digital telephone set If the digital telephone set is busy regular call treatment occurs including directing the call to the user s voice mailbox Analog port The analog port port 64 on a Remote Gateway 9150 unit is intended to provide intra office support according to these conditions The port provides the basic functionality of a POTS line such as dial tone DTMF tones...

Page 249: ... the following ways Note When faxes are sent and received through the host PBX they are sent uncompressed that is they require 64 Kbps of bandwidth For instructions on configuring the fax port refer to Configuring the fax port on page 222 For instructions on configuring a trunk group that rings only on the fax machine refer to To configure trunk groups on page 236 TO allow all fax calls to be made...

Page 250: ...ion enables the Configure button for this port Remote if only faxes through the host PBX are allowed Local and Remote if both local and remote faxing are allowed This option enables the Configure button for this port so you can configure local station features and keys 3 Accept the default RLC Port assigned to this station or enter a new RLC port number Notes Generally choosing matching Remote Gat...

Page 251: ...e number used to ring the fax machine in the Local Features DN field 7 Click on the Disable option button under Local Features for the following Auto Hold Forward Busy No Answer Paging Bridge Port Local and Remote only 8 If applicable enter the digits that prevent a certain type of call from proceeding in the Disabled Outbound Digit Sequence field 9 Specify the positions of the Local Call Keys Not...

Page 252: ...Click on the OK button Result Configuration Manager writes the changes to a temporary file on the administration PC 11 Click on the Send button to update the Remote Gateway 9150 unit with the new information Note To save changes to the Remote Gateway 9150 unit s Flash memory select Upload Save to Flash from the Menu Bar ...

Page 253: ...emote Gateway 9150 unit BRI configuration This topic shows you how to configure the BRI trunks Refer to Trunk group configuration on page 232 for a detailed explanation of BRI configuration settings Getting there 9150 Configuration Manager BRI Configuration BRI Configuration property sheet ...

Page 254: ... the Remote Gateway 9150 unit BRI inputs and the BRI lines from the service provider Isolation adapters are available from local vendors You can also order the adapters from Nortel as a merchandise item The Nortel part number is P0935714 ISDN Line Type The line type you select determines the options available in the Switch Type list box and the Automatic default coding law Companding Algorithm use...

Page 255: ...ine Entering the BRI settings To enter the BRI settings 1 Complete the fields as described in BRI Configuration field descriptions on page 228 2 Click on the OK button Result Configuration Manager writes the changes to a temporary file on the administration PC 3 Click on the Send button to update the Remote Gateway 9150 unit with the new information Note To save changes to the Remote Gateway 9150 ...

Page 256: ...number you select must match the module position where the module has been installed Valid options are 4 through 7 The default is four TEI Dropped When the layer 2 drops the TEI also drops and must be re acquired Click on the Enable option button if you want the TEI to drop when the layer 2 drops Click on the Disable option button if you do not want the TEI to drop when the layer 2 drops The defau...

Page 257: ...ured To select a different coding law setting select the Companding Algorithm on the 9150 System Configuration property sheet For more information on this setting refer to Companding Algorithm on page 185 Choose the ISDN line type according to the following Line Type Default Coding Law Proprietary Switch µ law National ISDN 1 µ law National ISDN 2 µ law National ISDN 3 µ law National ISDN 4 µ law ...

Page 258: ... B channel 1 and B channel 2 Click on the type of connection option button Local Remote or Local Remote Local This trunk is used for local PSTN calls only Remote This trunk creates a PSTN connection path to the host PBX Local Remote This trunk can route local PSTN calls and host PBX calls The default is Local Remote Notes 1 If your Remote Gateway 9150 unit has multiple BRI modules configure a maxi...

Page 259: ...nclude access codes dialing prefix and area code if necessary When entering the area code always enter it directly before the main telephone number Do not use a hyphen as a separator because hyphens are reserved for subaddressing The default is NC Not Configured SPID B channel 1 and B channel 2 Enter the Service Profile Identifier SPID provided to you by your ISDN service provider for this B chann...

Page 260: ... create trunk groups for use with the Remote Gateway 9150 unit and how to configure your trunks to either connect with the RLC at the host site or to place calls through the local PSTN For more information refer to Trunk groups on page 234 and Trunk access codes on page 234 Getting there 9150 Configuration Manager Trunk Group Configuration Trunk Group Configuration property sheet ...

Page 261: ...runk The trunk is used to place local calls over the PSTN Remote trunk A remote trunk is used to establish a connection to the RLC from the Remote Gateway 9150 unit Local and remote trunk A B channel that is defined as both local and remote can be used to place calls through both the local PSTN and the RLC on the host PBX Primary trunk on the Remote Gateway 9150 unit The primary trunk on the Remot...

Page 262: ...ust define a trunk access code for each trunk group For example you can assign trunk access codes 61 and 62 as shown below If a user dials trunk access code 61 the call is routed or processed using trunks 1 or 2 If trunks 1 and 2 are both busy the user s call is blocked the user receives a fast busy signal Note All trunk access codes are automatically prefixed in Configuration Manager with a pound...

Page 263: ...pt the data path and drop calls European ISDN When configuring EuroISDN and ETSI variants the BRI Configuration SPIDs must be set to NC not configured To change EuroISDN SPID values complete the following procedure 1 Go to Configuration Manager 9150 BRI Configuration 2 Click on the Default button 3 Configure the DNs SPIDs and ISDN line type Note Only A Law configuration is fully supported with ETS...

Page 264: ... as described in Trunk Group Configuration field descriptions below 2 Click on the OK button Result Configuration Manager writes the changes to a temporary file on the administration PC 3 Click on the Send button to update the Remote Gateway 9150 unit with the new information Note To save changes to the Remote Gateway 9150 unit s Flash memory select Upload Save to Flash from the Menu Bar ...

Page 265: ... or accept the default Note The trunk access code is automatically prefixed with a pound sign This means users must dial the before the trunk access code when making an outgoing local call Maximum length 1 to 3 digits in addition to the pound sign The default is 61 Local DNs to Alert Not Configured Ensure that the Not Configured check box is cleared if you wish to have incoming calls ring only on ...

Page 266: ...ays Complete the fields as follows Module This field displays trunk interface module numbers Device This field displays the internal device number for each B channel provided by the module B Channel This field displays B channel numbers Check boxes Click on the check box for each B channel you want to be part of this trunk group Note A B channel can be a member of more than one trunk group Click o...

Page 267: ...nit must provide the same number of voice DSP channels as the maximum number of simultaneous calls your remote services network supports Each DSP module holds two DSP devices Currently each DSP device holds four DSP channels To add eight DSP channels to your Remote Gateway 9100 Series system s voice processing capability add one DSP application module Getting there 9150 Configuration Manager DSP C...

Page 268: ...uration The middle portion of the property sheet displays information describing the DSP loads and corresponding compression algorithms that you can select for each DSP device Configuring DSPs To configure DSPs on your Remote Gateway 9150 unit complete the following steps 1 Access the DSP Configuration property sheet 2 Complete the fields as described in DSP Configuration field descriptions on pag...

Page 269: ...ng DSPs on page 240 for an explanation of DSP devices versus DSP modules and DSP channels Device Number 1 or 2 DSP Load Note This description applies to both appearances of this field Select the DSP Load providing the collection of compression algorithms that you would like loaded on the selected DSP according to the compression algorithms displayed in the Compression Algorithms window Valid optio...

Page 270: ...his field This read only window displays the combination of compression algorithms that are available in the DSP load selected in the DSP Load drop down list The compression algorithm G 711 G 726 or G 729A used on calls to or from the Remote Gateway 9100 Series unit stations is dictated by the compression setting configured for the remote port that the call is processed over Field Description ...

Page 271: ...to upgrade configuration Use the Auto Upgrade Configuration property sheet to automatically or on a scheduled basis query a predefined TFTP server and upgrade the firmware for Remote Gateway 9100 Series units Getting there RLC Configuration Manager Auto Upgrade Configuration Auto Upgrade Configuration property sheet ...

Page 272: ...o Upgrade Configuration property sheet 2 Complete the fields as described in Auto Upgrade Configuration field descriptions on page 245 3 Click on the OK button Result Configuration Manager writes the changes to a temporary file on the administration PC 4 Click on the Send button to update the Remote Gateway 9150 unit with the new information Note To save changes to the Remote Gateway 9150 unit s F...

Page 273: ...ss of the TFTP server you want to query for the upgrade Start Auto Upgrade Click on the Start Auto Upgrade button to force the auto upgrade process to begin regardless of the mode and time configuration in the auto upgrade configuration Note Use caution when forcing the auto upgrade process as the system performs a self reset on all units to make the new firmware active once the download of new fi...

Page 274: ...lation and Administration Guide Configuring the Remote Gateway 9150 unit Standard 4 0 Date Select the date when you want the auto upgrade process to be performed if you selected Once a Month in the Frequency field Field Description ...

Page 275: ...logging all events display logs to the syslog server s you configure This feature allows event logs display logs to be retained if you reboot or restart the Remote Gateway 9100 Series unit Remote Gateway 9100 Series supports the following syslog collector software Kiwi Syslog Daemon www kiwisyslog com WinSyslog www winsyslog com tftp32d server http tftpd32 jounin net Getting there 9150 Configurati...

Page 276: ...ps 1 Access the Syslog Configuration property sheet 2 Complete the fields as described in Syslog Configuration field descriptions on page 249 3 Click on the OK button Result Configuration Manager writes the changes to a temporary file on the administration PC 4 Click on the Send button to update the RLC with the new information Note To save changes to the RLC s Flash memory select Upload Save to F...

Page 277: ...ble IP Address Enter the IP Address of the syslog server Then press the Enter key or click on the button to add the IP address to the Syslog Servers window You can enter up to three syslog server IP addresses Result The IP address of the syslog server displays in the Syslog Servers window Delete To delete a syslog server IP address from the Syslog Servers window click on the specific IP address th...

Page 278: ... assumes that none of the stations are equipped with Analog Telephone Adapters ATAs or Meridian Communication Adapters MCAs Bridge Ports Bridge Ports are proxy ports that represent local calls or inbound PSTN calls to the PBX When a local call on a Remote Gateway 9150 unit needs PBX services the Bridge Port obtains a PBX presence on behalf of the local call When configuring Bridge Ports Consider t...

Page 279: ...om the RLC Call processing capabilities and station settings Each station can be defined as a telephone that can process local calls only remote calls only local and remote calls Stations defined with local call capability are further defined with telephone features and local call appearance keys Stations that are defined with remote call capability do not need to be further configured because the...

Page 280: ... are routed to other stations at the Remote Gateway 9150 site The Remote Gateway 9150 unit distinguishes an incoming call by its calling line identification and rings it as follows on the host call appearance key if the call was routed through the host PBX on the local call appearance key if the call was routed through the local PSTN or if the call was a station to station call Local station setti...

Page 281: ...SCR Single Call No ringing SCN key causes the Remote Gateway 9100 Series unit to allocate DSP and WAN bandwidth for that port This supports a privacy over ride feature available with the SCR SCN key To avoid using unnecessary bandwidth Nortel recommends that you use Multiple Call Ringing MCR Multiple Call No ringing MCN keys for Multiple Appearance Directory Number MADN appearances at remote sites...

Page 282: ...or three different scenarios Notes If you start from an idle state include time for ISDN line set up which can be as much as an additional 4 6 seconds A Remote Gateway 9100 Series MADN with 10 or more appearances is not supported Associating trunk groups with local stations Each trunk group can be defined to ring only specific stations This feature allows you to route certain types of calls such a...

Page 283: ... group to ring incoming calls only on that station If you are connecting a fax machine to the Remote Gateway 9150 unit then configure a private line to the fax Incoming calls on this line are routed directly to the fax For instructions refer to Trunk group configuration on page 232 Calling permissions and restrictions You can consider the ability to place certain types of calls from a station to b...

Page 284: ...a local and remote station you are granting the station with the ability to place or receive calls through both the local PSTN and the host PBX Station to station calls are also allowed Call restriction You can prevent certain types of calls from being made at a station by disabling the digits that normally allow the call to proceed This option is available for stations designated as Local or both...

Page 285: ...led You can have up to 32 digital telephone sets one fax machine and seven ATA MCAs installed However only 32 simultaneous calls can be made IF using THEN G 729A compression and the call is a voice call the voice call is sent as 8 Kbps to the host PBX G 729A Fax compression and the call is a fax call the fax call is sent as 9600 bps G 711 compression uncompressed and the call is a fax call the fax...

Page 286: ...258 Remote Gateway 9150 Installation and Administration Guide Configuring the Remote Gateway 9150 unit Standard 4 0 ...

Page 287: ...stration Guide 259 C h a p t e r 6 Using Remote Gateway 9150 stations In this chapter Modes of operation 260 Placing and receiving calls 264 Indicator updates 268 Display messages 270 Telephone features operation 273 Going online and offline 277 ...

Page 288: ...hat you receive from or place to someone at the host PBX site In host controlled mode a voice path is established to the host PBX and signaling messages are passed between the host PBX and the Remote Gateway 9150 unit Exception If Local Switchover is enabled and the station to station call is completed through the host PBX signaling messages are passed between the host PBX and Remote Gateway 9150 ...

Page 289: ...e Gateway 9150 unit Refer to DN Discovery in the Reach Line Card Installation and Administration Guide NTP 555 8421 210 for further details In addition local trunk numbers cannot be pre dialed You must wait for the local trunk dial tone before dialing the number Relationship between host controlled and locally controlled modes Both the host controlled and locally controlled modes can be used at th...

Page 290: ...harges associated with calls placed through the PBX over the PSTN are charged to the host PBX site The display on all digital telephones shows Online Mode Offline mode When in offline mode you cannot place calls through the host PBX over either the IP network or PSTN You can only place calls through your local telephone service provider if your station has been granted locally controlled call capa...

Page 291: ... PBX to put all stations at your site into online mode during those times For all other time periods all stations are in offline mode and therefore disconnected from the host PBX Note If you initiate a call on a host call appearance key on any station then full functionality is allowed even if the time period is outside the automatic offline periods defined on the RLC SPRE codes used at your site ...

Page 292: ...ted to the station based on the DNs to Alert configuration on the trunk group that includes the B channel If the DNs to Alert fields are blank the call rings on all stations The call rings on the first local call appearance key on all stations that have been designated to receive calls from this trunk Note If the first call appearance key is already busy with a call the call is presented on the se...

Page 293: ...he host call appearance key a host controlled call is initiated When you press the local call appearance key a locally controlled call is initiated Placing host controlled calls To place host controlled calls 1 Pick up the handset or press the host call appearance key Result A connection is established with the host PBX and you hear dial tone Note If a connection to the host PBX cannot be establis...

Page 294: ... not available you hear a reorder dial tone a fast busy signal and the following message displays on the telephone display Release and Try Again 3 Dial the number of the party you want to call Result Your local telephone service provider receives and processes the dialed digits and rings the called party IF you are using THEN an analog or ATA equipped station do the following a Pick up the handset...

Page 295: ...d you hear a dial tone The indicator beside the host call appearance key lights 2 Dial the extension of the party you want to call Result The host PBX receives and processes the dialed digits and rings the station as well as any other stations that include the dialed DN as an MADN appearance Note The MADN stations could be located at another site such as the host PBX site IF the call is answered b...

Page 296: ...ay 9150 unit for feature keys defined on stations with local call capability Host controlled indicator updates Indicators for host controlled features are updated automatically by the host PBX each time an incoming call is received by your site from the host PBX an outgoing call is made from your site through the host PBX a message waiting indicator MWI update is received by someone at your site N...

Page 297: ...e Remote Gateway 9150 unit that is these indicator updates are locally controlled host and local call appearance key indicators The indicator lights when the handset is taken off hook or when you press the call appearance key to go off hook Note The Remote Gateway 9150 unit passes key presses and the on or off hook status for the host call appearance key to the host PBX Handsfree Mute ...

Page 298: ...ber of seconds indicated If any calls are active they are disconnected when the offline mode is activated To override enter the Online SPRE code Hostless Mode The connection to the host PBX cannot be established The host PBX might be temporarily unavailable You can still place local calls by using one of the local call appearance keys Note If Hostless Mode persists contact your system administrato...

Page 299: ...ready in Use If this message displays on your station then your station is associated with a multi user or dynamic pool port on the RLC This message displays if the port that you are attempting to use is already being used by someone else Port Not Logged In If this message displays on your station then your station is associated with a multi user or dynamic pool port on the RLC but it is in logged...

Page 300: ...nother station at your site Bandwidth Limit If this message displays on your station and you hear a fast busy signal when you attempt to place a call then there is insufficient PSTN bandwidth Wait a moment and then try your call again DSP Limit If you see this message and hear a fast busy signal when you attempt to place a call then Digital Signal Processor DSP resources are all busy Wait a moment...

Page 301: ...ne dials this emergency service number on any station that is connected to the Remote Gateway 9150 unit the call is processed by your local telephone service provider You can initiate the emergency service call on either the host call appearance primary DN key or local call appearance key You do not have to dial a trunk access code first emergency service calls Hold Call Waiting Call Transfer Conf...

Page 302: ...connected When you press Hold on a locally controlled call the holding party hears silence You can press any available call appearance key to place a new call Call Waiting Since the Remote Gateway 9150 unit does not use host controlled indicators and the locally controlled indicators are not defined on the host PBX there are never any indicator conflicts when a call is presented to the station How...

Page 303: ...r locally controlled call A call on the host call appearance key can be transferred to another station that has remote call capability at this site to a station at the host PBX site A call on the local call appearance key can only be transferred to another station at this site You cannot transfer a call on the local call appearance key to a station at the host PBX site For both you can do an annou...

Page 304: ... hold and you hear a dial tone 2 Dial the number of the party you want to conference in 3 When the called party answers press the Conference key again to complete the conference Call Forward Remote Gateway 9100 Series supports Call Forward for host controlled calls When you enable DN Discovery your Remote Gateway 9100 Series system supports Call Forward for locally controlled calls as well Paging ...

Page 305: ...hone handset or press one of the local call appearance keys 2 Press the octothorpe key in North America followed by the Online SPRE code Note To learn this code consult with your system administrator Result The connection to the host PBX is initiated and negotiated with the host PBX During this negotiation period up to 5 seconds stations at your site cannot be used for host controlled calls When n...

Page 306: ...event while you are on a host controlled call you are alerted by both an audible alert and a display message indicating that you are about to go offline in 30 20 or 10 seconds If you ignore this warning your call will be disconnected To prevent your call from being disconnected enter the online SPRE code You can do this without putting your call on hold first The online SPRE code cancels the offli...

Page 307: ...r Changing the administration password 280 Creating a backup configuration file 282 Restoring the configuration 285 Display logs 290 Statistics screens 294 Verifying the firmware and software version 335 Obtaining the latest upgrade file 337 Performing a firmware upgrade 338 Performing a software upgrade 346 ...

Page 308: ...9150 unit s password This password prevents unauthorized users from performing online changes of the configuration residing in the RLC s Flash memory Note Nortel recommends that you change these passwords for logging on to both Configuration Manager and the Remote Gateway 9150 unit Make sure that you record the password and store it in a safe secure location If you forget or lose the password cont...

Page 309: ...nge Password displays similar to the following 2 Complete the fields in the Change Password dialog box 3 Click on the OK button Result The Board Password Changed Successfully dialog box displays Note This means that Configuration Manager has written the password to the Remote Gateway 9150 unit s Flash memory 4 Click on the OK button 5 From the Menu Bar choose Upload Download Save to Flash Result C...

Page 310: ...r after you perform a firmware upgrade Storing backup configuration files The Remote Gateway 9150 unit is an extension of the telecommunications and data network It is extremely important that you keep a backup copy of the Remote Gateway 9150 unit s configuration If the Remote Gateway 9150 unit s Flash memory or configuration becomes corrupted or is lost you can easily restore it Store the configu...

Page 311: ... box displays similar to the following 2 Choose the mode you want to use for the file transfer according to the following table IF you wish to save the configuration file to THEN do the following the administration PC Click on the Dump option button a different location on the IP network 1 Click on the TFTP option button Result This enables the IP Address fields 2 Enter the IP address of the PC th...

Page 312: ...l The file name s extension must be TXT 5 Click on the Download button Result The Download configuration dialog box closes and the following message displays in the status bar at the bottom of the screen Downloading Config From Board When the download is complete the Downloaded Configuration Data dialog box displays similar to the following 6 Click on the OK button Note Flash downloads to remote M...

Page 313: ...rom a PC on the same network as the Remote Gateway 9150 unit To do this perform the upload over the IP network using the TFTP protocol Before you begin Before you can upload the configuration file to the Remote Gateway 9150 unit you must complete the following steps 1 Start the TFTP server application 2 Ensure that the TFTP base directory points to the location of the configuration file Getting th...

Page 314: ...ation file over the IP network 1 From the Menu Bar choose Upload Download Upload Configuration Result The Upload Configuration dialog box displays similar to the following 2 Enter the IP address of the TFTP server in the IP Address fields Note Since the TFTP server application is running on your administration PC this is the IP address of the administration PC ...

Page 315: ...ys similar to the following 4 Ensure the Files of type drop down box shows Text File TXT 5 Navigate to the folder containing the configuration file 6 Select the configuration file and then click on the Open button Result The Upload Configuration dialog box displays with the file you selected shown in the File Name field 7 Click on the Upload button ...

Page 316: ...s relating to the upload The following is an example CAUTION Risk of incorrect operation due to partial configuration Do not interrupt the configuration upload If you interrupt the configuration upload this results in an incomplete configuration in the Remote Gateway 9150 unit s database If the configuration upload is interrupted repeat this procedure immediately ...

Page 317: ... finished the following message displays in the middle of the Upload Configuration dialog box CONFIGURATION IS UPDATED INTO FLASH 10 Click on the Close button 11 Restart the Remote Gateway 9150 unit Note For instructions refer to Performing a system restart or shutdown on page 169 IF the upload THEN is successful the following message displays CONFIG UPLOAD SUCCESSFUL USE SAVECFG TO UPDATE FLASH P...

Page 318: ...r a complete listing of all display logs and the condition indicated by each Use the display logs when troubleshooting system problems Click on the Save Report button to print the display logs to a text file or you can copy the information from the Display Logs window and paste it into a text file Getting there 9150 Configuration Manager Viewing display logs From the menu choose Alarms Stats Logs ...

Page 319: ...is procedure 1 After displaying the logs using the procedure explained under Viewing display logs on page 290 click on the Save Report button on the Display Logs window Result The Save As dialog box displays similar to the following 2 Navigate to the folder where you want to store the log file 3 Enter a name for the configuration in the File name field 4 Click on the Save button Result Configurati...

Page 320: ... basis If you want to change the number of display logs retained by the Remote Gateway 9150 unit 1 From the Menu Bar choose Alarms Stats Logs Resize Logs Result The Resize Log dialog box displays similar to the following Note Maximum logs refers to the number of text lines maintained in the Remote Gateway 9150 unit system log The log holds a maximum of 1000 text lines or the 1000 most recent displ...

Page 321: ...150 unit keeps To discard or clear display logs that are no longer useful 1 From the Menu Bar choose Alarms Stats Logs Clear Logs Result The CLEAR LOGS dialog box displays similar to the following IF you select THEN No the Clear logs dialog box closes and the logs remain as they are Yes the Remote Gateway 9150 deletes its stored display logs the LOGS cleared dialog box displays similar to the foll...

Page 322: ...eens provided by the Alarms Stats Logs menu function primarily to help you obtain information to provide to technical support personnel upon request Getting there 9150 Configuration Manager Trunk Connection Statistics Trunk Connection Statistics show you the PSTN trunk usage for the selected remote site similar to the following ...

Page 323: ... Alarms Stats Logs Trunk Connection Statistics from the Menu Bar to display the Trunk Connection Statistics screen Result Configuration Manager gathers statistics from the Remote Gateway 9150 unit and displays the Trunk Connection Statistics screen similar to the example on page 294 IF you want to THEN click update the statistics with the latest information on the Refresh button create a text file...

Page 324: ...the call 911x Identifies the only trunk available to the remote unit with all zeroes Status Identifies the current status of the trunk Valid values are Active and Idle Call Type Identifies whether the call is a local call or a remote signaling call Valid values are Local and Signaling Remote ID Identifies the remote unit involved in the call Called Number Identifies the remote DN regardless of who...

Page 325: ...width on the PSTN or IP network connections They show the amount of bandwidth all remote units connected to the logged on RLC have available to them similar to the following To display the Bandwidth Connection Statistics screen refer to Displaying the Bandwidth Connection Statistics screen on page 298 To obtain the definitions for the statistics presented on the Bandwidth Connection Statistics scr...

Page 326: ...Manager gathers statistics from the Remote Gateway 9150 unit and displays the Bandwidth Connection Statistics similar to the example on page 297 IF you want to THEN click update the statistics with the latest information on the Refresh button create a text file containing these statistics on the Save to File button close the Bandwidth Connection Statistics screen on the Close button obtain descrip...

Page 327: ...s up on this unit Valid values are Active and Idle No of Voice Calls on IP Identifies the number of calls in progress on this unit s IP connection No of Voice Calls on PSTN Identifies the number of calls in progress on this unit s PSTN connection Used IP BW Identifies the IP bandwidth in use on this unit Used Trunk BW Identifies the PSTN bandwidth in use on this unit Total Up Trunk BW Identifies t...

Page 328: ...tions occur Use these statistics to help you determine if voice QoS on your IP network is stable The Caller Info Statistics screen is similar to the following To display the Caller Info Statistics screen refer to Displaying the Caller Info Statistics screen on page 301 To obtain the definitions for the statistics presented on the Caller Info Statistics screen refer to Caller Info Statistics field ...

Page 329: ...anager gathers statistics from the Remote Gateway 9150 unit and displays the Caller Info Statistics screen similar to the example on page 300 IF you want to THEN click update the statistics with the latest information on the Refresh button create a text file containing these statistics on the Save to File button close the Caller Info Statistics screen on the Close button obtain descriptions of the...

Page 330: ...s whether the call took place over the PSTN or IP network Type Identifies the type of call Valid values are Signaling Voice and Local Priority Identifies the priority setting of the involved trunk Valid values are PSTN Only IP Only High and Normal Call BW Identifies the amount of bandwidth used by the call Start Time Identifies the time that the connection initiated Transitions to PSTN Identifies ...

Page 331: ...ateway 9150 unit Use these statistics to determine which module positions are populated and the type of modules present in those positions The Hardware Statistics screen is similar to the following To display the Hardware Statistics screen refer to Displaying the Hardware Statistics screen on page 305 To obtain the definitions for the statistics presented on the Hardware Statistics screen refer to...

Page 332: ...formation contained in the preceding table by using the scroll bar available in the System Information section of the dialog box Refer to page 160 for further details The column contains the following information SLOTNO the slot number occupied by the application module Valid options are 1 2 3 and 4 STATUS whether the slot contains a functioning DSP application module Valid options are EQUIPPED a ...

Page 333: ...anager gathers statistics from the Remote Gateway 9150 unit and displays the Hardware Statistics screen similar to the example on page 303 IF you want to THEN click update the statistics with the latest information on the Refresh button create a text file containing these statistics on the Save to File button close the Hardware Statistics screen on the Close button obtain descriptions of the stati...

Page 334: ...erboard Status Identifies whether there is a functional DSP application module in the position identified in the Module No field Valid values are Equipped and Unequipped Equipped means that a DSP application module is installed in the module position and Unequipped means that there is not a DSP application module installed in the module position Module Type Identifies the part number of the hardwa...

Page 335: ...is screen to determine the module positions that are populated what type of DSP those positions contain and the functionality provided by each The DSP Statistics screen is similar to the following To display the DSP Statistics screen refer to Displaying the DSP Statistics screen on page 308 To obtain the definitions for the statistics presented on the DSP Statistics screen refer to DSP Statistics ...

Page 336: ...Manager gathers statistics from the Remote Gateway 9150 unit and displays the DSP Statistics screen similar to the example on page 307 IF you want to THEN click update the statistics with the latest information on the Refresh button create a text file containing these statistics on the Save to File button close the DSP Statistics screen on the Close button obtain descriptions of the statistics in ...

Page 337: ...ructions per second MIPS capacity for this DSP device Available Mips Identifies the millions of instructions per second MIPS currently available on this DSP device Total Channels Identifies the total channel capacity for this DSP device Total Voice Channels Identifies the total voice channel capacity for this DSP device Available Voice Channels Identifies the number of unused voice channels on thi...

Page 338: ...Identifies the number of channels on this DSP that can transmit tones Total Reserved Channels Identifies the number of special purpose channels on this DSP reserved for internal use Name Identifies the name of the DSP load that is the combination of DSP algorithms on the DSP application module Column Description ...

Page 339: ... 9150 unit that is achieved over the Remote Gateway 9150 unit s Ethernet interface The Ethernet Interface Statistics screen is similar to the following To display the Ethernet Interface Statistics screen refer to Displaying the Ethernet Interface Statistics screen on page 312 To review the definitions for the statistics presented on the Ethernet Interface Statistics screen refer to Ethernet Interf...

Page 340: ...Manager gathers statistics from the Remote Gateway 9150 unit and displays the Ethernet Interface Statistics screen similar to the example on page 311 IF you want to THEN click update the statistics with the latest information on the Refresh button create a text file containing these statistics on the Save to File button close the Ethernet Interface Statistics screen on the Close button obtain desc...

Page 341: ...l IfcNo Identifies the Ethernet interface used by the call The valid value is 1 CLAN MTUlen Identifies the Maximum Transmission Unit for this interface in bytes Speed Identifies the data rate of this interface in Mbps Rx Octet Identifies the number of bytes received on the given channel since the statistics were last reset Rx Ucast Identifies the number of packets with a unicast Ethernet address t...

Page 342: ... of outbound packets sent to multiple recipients on the given channel since the statistics were last reset Tx Disc Identifies the number of outbound packets discarded due to resource problems on the given channel since the statistics were last reset Tx Err Identifies the number of outbound packets discarded due to errors on the given channel since the statistics were last reset QLen Identifies the...

Page 343: ...at are populated the type and status of each module the number of BRI channels available and being used and the cross connections being used The BRI Information Statistics screen is similar to the following To display the BRI Information Statistics screen refer to Displaying the BRI Information Statistics screen on page 316 To review the definitions for the statistics presented on the BRI Informat...

Page 344: ...r gathers statistics from the Remote Gateway 9150 unit and displays the BRI Information Statistics screen similar to the example on page 315 IF you want to THEN click update the statistics with the latest information on the Refresh button create a text file containing these statistics on the Save to File button close the BRI Information Statistics screen on the Close button obtain descriptions of ...

Page 345: ...call Valid values are 4 5 6 and 7 Device Number Identifies internal sequence number for indexing ISDN BRI devices In Service Indicates the successful initialization of the ISDN BRI module Usage Bit encoded field identifies the module as an ISDN BRI module Total Channels Identifies the ISDN BRI module s working and non working channels Available Channels Identifies the working channels on the ISDN ...

Page 346: ...eway 9150 unit processes through the local PSTN and how long these calls last The Local Call Statistics screen is similar to the following To display the Local Call Statistics screen refer to Displaying the Local Call Statistics screen on page 319 To obtain the definitions for the statistics presented on the Local Call Statistics screen refer to Local Call Statistics field descriptions on page 319...

Page 347: ...ld descriptions The following table describes the statistics found on the Local Call Statistics screen IF you want to THEN click update the statistics with the latest information on the Refresh button create at text file containing these statistics on the Save to File button close the Local Call Statistics screen on the Close button obtain descriptions of the statistics in the Local Call Statistic...

Page 348: ...ndle the calls and how long each call lasts Use this statistics log to determine how much host PBX traffic the Remote Gateway 9150 unit processes The Remote Call Statistics screen is similar to the following To display the Remote Call Statistics screen refer to Displaying the Remote Call Statistics screen on page 321 To review the definitions for the statistics presented on the Remote Call Statist...

Page 349: ...F you want to THEN click update the statistics with the latest information on the Refresh button create a text file containing these statistics on the Save to File button close the Remote Call Statistics screen on the Close button obtain descriptions of the statistics in the Remote Call Statistics screen on the Help button Column Description ROU Remote Gateway 9150 Port No Identifies the Remote Ga...

Page 350: ...e Gateway 9150 unit their capability and current status The Device Information Statistics screen is similar to the following To display the Device Information Statistics screen refer to Displaying the Device Information Statistics screen on page 323 To review the definitions for the statistics presented on the Device Information Statistics screen refer to Device Information Statistics field descri...

Page 351: ...statistics from the Remote Gateway 9150 unit and displays the Device Information Statistics screen similar to the example on page 322 IF you want to THEN click update the statistics with the latest information on the Refresh button create a text file containing these statistics on the Save to File button close the Device Information Statistics screen on the Close button obtain descriptions of the ...

Page 352: ... displayed information Type Identifies the port type Valid values are Remote Data and Local TCM Device Type Identifies whether the telephone connection on the port identified above is Normal or ACD Valid values are Normal and ACD Call Status Identifies whether the port is currently handling a call Valid values are Busy and Idle Login Status Identifies whether the telephone connected to this port i...

Page 353: ...BRI modules on your Remote Gateway 9150 unit The ISDN Module Information Statistics screen is similar to the following To display the ISDN Module Information Statistics screen refer to Displaying the ISDN Module Information Statistics screen on page 326 To review the definitions for the statistics presented on the ISDN Module Information Statistics screen refer to ISDN Module Information field des...

Page 354: ...screen IF you want to THEN click update the statistics with the latest information on the Refresh button create a text file containing these statistics on the Save to File button close the ISDN Module Information Statistics screen on the Close button obtain descriptions of the statistics in the ISDN Module Information Statistics screen on the Help button Column Description Module Number Identifies...

Page 355: ...hen other network activity can adversely affect 9150 system performance This screen shows Remote Gateway 9150 unit performance in terms of the transmission and reception of frames and packets similar to the following To display the Network Statistics screen refer to Displaying the Network Statistics screen on page 328 To review the definitions for the statistics presented on the Network Statistics...

Page 356: ...Manager gathers statistics from the Remote Gateway 9150 unit and displays the Network Statistics screen similar to the example on page 327 IF you want to THEN click update the statistics with the latest information on the Refresh button create a text file containing these statistics on the Save to File button close the Network Statistics screen on the Close button obtain descriptions of the statis...

Page 357: ...d two hours before the request for statistics and so on Tx Voice Samples Identifies the number of decoder packets transmitted by the DSP during the given hour This number corresponds to in band signaling such as DTMF or Fax Relay and voice signaling transmitted by the DSP Note This statistic formerly was expressed in superpackets rather than decoder packets Rx Voice Samples Identifies the number o...

Page 358: ...ted during the given hour Multicast packets are packets intended for multiple Ethernet addresses EthTX Ucast Identifies the number of unicast packets transmitted during the given hour Unicast packets are packets intended for a specific Ethernet address Voice packets are always transmitted as unicast packets EthTx Disc Identifies the number of packets discarded on the transmit side due to lack of r...

Page 359: ...receive buffers EthTx Err Identifies the number of packets that could not be transmitted because of errors within the packets EthRx Err Identifies the number of packets that were received during the given hour that contained errors that prevented them from being deliverable to a higher layer protocol Collisions Identifies the number of collisions that have occurred on the Ethernet interface when a...

Page 360: ...you to see the PSTN performance in terms of signaling errors of digital telephone sets connected to the logged on Remote Gateway 9150 unit Use these statistics to gauge the effectiveness of your connection to the PSTN The table displays error totals for all active PSTN calls placed from your Remote Gateway 9150 unit similar to the following ...

Page 361: ...emote Gateway 9150 unit and displays the PSTN Error Statistics screen similar to the example on page 332 IF you want to THEN click on the update the statistics by adding PSTN error information that occurred since your original request Refresh button create a text file containing these statistics Save to File button close the PSTN Error Statistics screen Close button begin collecting new statistics...

Page 362: ...100 Series product are check performed end to end at the High level Data Link Control HDLC framing level This check includes the ISDN framing errors as well as PSTN spans and clocking issues The CRC error count does not always indicate that there are CRC errors on the physical line between the Remote Gateway 9150 unit and the CO or the host PBX and the CO However the CRC error count is a good indi...

Page 363: ...ion is currently installed This ensures that you do not replace the installed firmware or software with an older version Verifying the software version To verify the software version on your Remote Gateway 9150 unit 1 From the Menu Bar choose Help About Configuration Manager Result The About Configuration Manager dialog box displays similar to the following 2 Review the About Configuration Manager...

Page 364: ...Information System Data Result The System Configuration Details dialog box displays similar to the following 2 Review the Unit Version field This identifies the version of firmware installed on the unit 3 Click on the Close button Determining the current firmware and software versions To determine the current firmware and software versions refer to the Remote Gateway 9100 Series and RLC Release No...

Page 365: ...for your Remote Gateway 9150 unit Configuration Manager software upgrade firmware upgrades Remote Gateway 9150 motherboard firmware Note This includes any firmware updates that have been made for DSP application modules trunk interface module firmware The firmware contains the code necessary for operating the Remote Gateway 9150 unit Downloading the upgrade file To download the upgrade file 1 With...

Page 366: ...n PC The TFTP server s base directory must point to the directory that contains the upgrade files Manual firmware upgrade To ensure trouble free communication between the RLC and Remote Gateway 9150 unit during and after the manual firmware upgrade Nortel recommends that you perform the upgrades as follows 1 Create backup configuration files for the Remote Gateway 9150 unit and RLC Refer to Creati...

Page 367: ...ds that each time you perform a firmware upgrade you first create a backup copy of the converted configuration file and store it in a safe secure location Before you begin It is important to complete the following steps before performing a firmware upgrade 1 Obtain the firmware upgrade from Nortel For instructions refer to Obtaining the latest upgrade file on page 337 2 Extract the upgrade files f...

Page 368: ...S W Result The Software Upload dialog box displays similar to the following 2 Do one of the following IF you are upgrading THEN motherboard firmware in the Module section click on the Application option button ISDN BRI module firmware do the following a In the Module section click on the BRI option button b Enter the position on the motherboard where the ISDN BRI module is installed Valid values a...

Page 369: ... 6 Navigate to the folder where the firmware file is located 7 Select the file and then click on the Open button Examples For motherboard firmware select 9150 100 upg and then click on the Open button For ISDN BRI module firmware select briv15u upg and then click on the Open button Result The Software Upload dialog box re displays The file you selected is shown in the Uploaded File field 8 Click o...

Page 370: ...uled upgrade 2 Complete the procedures in Creating a backup configuration file on page 282 before performing an automatic or scheduled firmware upgrade Notes The automatic or scheduled firmware upgrade only performs upgrades on the Remote Gateway 9100 Series units you configure on the Auto Upgrade Configuration property sheets In order for the automatic or scheduled firmware upgrade to complete pl...

Page 371: ...are upgrade executable file click on the Software Downloads link at the following website www nortel com Note You can also email this file to a remote user To perform the upgrade 1 Double click on the exe file Result The WinZip Self Extractor dialog box displays similar to the following 2 Click on the Setup button to run the Remote Gateway 9100 Series Firmware Upgrade Manager Note You can cancel t...

Page 372: ...n Guide Administration Standard 4 0 3 Once the unzip process is complete the Welcome dialog box displays similar to the following 4 Click on the Next button Result The Remote Gateway 9100 Series Unit Information dialog box displays similar to the following ...

Page 373: ...ter your password in the Password field If you have not yet customized this setting refer to Default logon ID and password on page 157 for the default password 8 Click on the Next button and follow the instructions on the upcoming dialog boxes to complete the upgrade process After successful installation the executable file removes all residual files excepting the executable itself For the Remote ...

Page 374: ...figuration Manager software To upgrade the Configuration Manager software 1 Navigate to the directory that contains the upgrade files you extracted 2 Locate and double click on the setup exe file 3 Follow the prompts on the screen Result The InstallShield installs the software on top of the previous version ATTENTION Do not ignore any warning messages that the InstallShield displays about versions...

Page 375: ...s chapter Before you begin 348 Remote Gateway 9150 unit LED indicators 349 Digital telephone set 351 Device connectivity 356 Software problems 360 Using Configuration Manager PING 362 Syslog testing 365 Alarms and alerts 366 Responding to a catastrophic failure 367 Repair and warranty information 368 ...

Page 376: ... a new installation yes Perform troubleshooting in the sequence presented in this chapter no Answer the next question Did the Remote Gateway 9150 unit work and then suddenly stop working yes Answer the next question no Perform troubleshooting in the sequence presented in this chapter Did you modify the configuration or change any hardware components yes 1 Verify that changes were done correctly 2 ...

Page 377: ...lthy The remaining LED indicators flash whenever there is network activity What to do if the LEDs do not display correctly The following table describes what to do if the LED indicators do not display correctly IF Symptom THEN What to do The Status LED indicator is not lit 1 Did the Status LED indicator ever illuminate If not contact your Nortel distributor There might be a hardware problem 2 Are ...

Page 378: ... configuration Network collisions are bound to occur and are normal However if this LED indicator is lit solid when Half Duplex Ethernet is enabled in the IP configuration do the following 1 Check the physical network connection 2 Verify that the Remote Gateway 9150 unit can be PINGed 3 Check the network configuration such as routing traffic load and so on Adjust the network configuration if requi...

Page 379: ...a first time installation If yes perform troubleshooting as described in What to do if the telephone connection tests do not work on page 130 2 If you are trying to place a host controlled call check the IP network and ensure that it is not down traffic is being routed between the Remote Gateway 9150 unit and RLC on the host PBX 3 If you are trying to place a host or locally controlled call Ensure...

Page 380: ...ote Gateway 9150 unit power cycle 1 Check all cable connections to and from the Remote Gateway 9150 unit and ensure they are all securely connected 2 Is this a first time installation If yes check the telephone connections Refer to the Telco 1 and Telco 2 cable pin out tables in Appendix C Pin out tables for connections 3 Ensure the ISDN BRI line is working Ask your service provider to check this ...

Page 381: ...re that it is not down traffic is being routed between the Remote Gateway 9150 unit and RLC on the host PBX 3 PING the RLC from the Remote Gateway 9150 unit to verify IP network connectivity 4 Ensure the ISDN BRI line is working Ask your service provider to check this 5 Restart the RLC wait one minute and then restart the Remote Gateway 9150 unit 6 Ensure the RLC is enabled in its host PBX slot In...

Page 382: ...te the additional voice data especially during High Day Busy Hour HDBH periods Make adjustments to your network as required Incoming calls are not being received from the host PBX 1 Ensure your telephone is not on call forward 2 Ensure the Remote Gateway 9150 unit is not in offline mode by entering the Online SPRE code at a digital telephone 3 Ensure the Remote Gateway 9150 unit is powered up It c...

Page 383: ...ot being received from the PSTN 1 Ensure your telephone is not on call forward 2 Ensure the calling party has your office s correct telephone number 3 Ensure the Remote Gateway 9150 unit is powered up It cannot receive calls from the host PBX or the PSTN if it is not powered up 4 Ensure the ISDN BRI line is working Ask your service provider to check this 5 If the problem persists contact your tele...

Page 384: ...ECTION FAILED displays when attempting to connect to the Remote Gateway 9150 unit 1 Ensure that you entered the logon ID and password correctly when trying to establish the connection 2 Ensure that someone else is not already logged on to the Remote Gateway 9150 unit 3 Ensure that you selected the correct COM port when trying to establish the connection 4 Verify that no other applications on the a...

Page 385: ... Ethernet cable and ensure it is good 6 Ensure the Remote Gateway 9150 unit is powered up 7 Power the Remote Gateway 9150 unit off and then back on 8 Ensure the Remote Gateway 9150 unit s IP address network mask and default gateway are correctly configured in the Remote Gateway 9150 unit 9 PING the Remote Gateway 9150 unit to see if it responds 10 If the Remote Gateway 9150 unit does not respond P...

Page 386: ...itor for such activity Identify the source s and isolate them from the TLAN The Remote Gateway 9150 unit will not send or receive Ethernet traffic 1 Ensure that the Remote Gateway 9150 unit is powered up The Remote Gateway 9150 unit cannot send or receive traffic if it is not powered up 2 Check the Ethernet cable between the Remote Gateway 9150 unit and the network and ensure that it is good 3 Ens...

Page 387: ...rrectly configured at each end An incorrect unit ID causes security authentication to fail 3 Ensure that the RLC s IP address and PSTN number are correctly configured on the Remote Gateway 9150 unit as appropriate 4 Verify that the IP network and PSTN are operational up and running as appropriate 5 Ensure that the RLC is enabled on the host PBX 6 Use the Ping option in Configuration Manager to PIN...

Page 388: ...tion When performing one of the following by TFTP ERROR FILE OPEN FAILED displays configuration upload firmware upgrade 1 Ensure the TFTP server application is installed and running on your administration PC 2 Ensure the file you are trying to upload is present in the target directory That is either in the TFTP directory or in the directory that is specified as the base directory in the TFTP serve...

Page 389: ... Gateway 9150 unit is dependent on the version of firmware installed on the Remote Gateway 9150 unit If you recently downgraded to a previous version of Remote Gateway 9150 firmware you might also need to revert to a previous configuration format System not responding displays when working with Configuration Manager It is possible that communication has been lost between the administration PC and ...

Page 390: ...ectivity Use this procedure as a troubleshooting tool to determine if you can reach the RLC another remote unit or any other device on the network Getting there 9150 Configuration Manager Performing a Configuration Manager PING To perform a Configuration Manager PING 1 From the Menu Bar choose Tests Ping Result The PING Test dialog box displays similar to the following 2 Enter the IP Address of th...

Page 391: ...005 Troubleshooting 4 Click on the OK button Result The PING test window displays showing the PING results The following is an example of a successful PING The following is an example of an unsuccessful PING 5 Click on the Close button Result The PING test window closes ...

Page 392: ...till does not work ATTENTION It is possible to successfully PING a device on the network and still not be able to log on to that device If you log on to a device a Remote Gateway 9150 unit using a serial connection and neglect to log off you may be able to successfully PING the device but be unable to establish a Telnet connection to it The device believes itself to be busy If you cannot log on to...

Page 393: ...stem generates test syslog messages This allows you to verify the syslog configuration as well as the syslog collector functionality on the syslog server s Getting there 9150 Configuration Manager Performing Syslog testing To perform syslog testing 1 From the Menu Bar choose Tests Syslog Result A message displays similar to the following 2 Click on the OK button 3 Examine the syslog server s to se...

Page 394: ...larms and alerts to the host PBX These alarms and alerts indicate to the host PBX that the Remote Gateway 9100 Series device is in a state of alarm or alert The host PBX then produces an alarm or alert through its software Refer to Display logs on page 422 to determine if the host PBX produces an alarm or alert when Remote Gateway 9100 Series Configuration Manager produces a display log ...

Page 395: ...n a catastrophic failure is defined as a failure of the equipment to operate after review of all troubleshooting information and implementation of appropriate procedures Inoperative hardware If your RLC fails to operate after thorough review of the troubleshooting information in this and related Guides consult your Nortel distributor for hardware replacement ...

Page 396: ...edures in this chapter refer to the following contact information for repair and warranty help depending upon your location Note If the Remote Gateway 9150 unit is causing harm to the telephone network the telephone company may request that you disconnect it pending resolution of the problem Canada Nortel Service Selection Center 30 Norelco Drive Weston ON Canada M9L 2X6 Telephone 1 800 466 7835 U...

Page 397: ...dalmere NSW 2116 Australia CALA Note When you need warranty and repair service in Central American and Latin American countries you must first get an RR repair and return number from your Nortel distributor before shipping to the Nortel CALA Repair Center Nortel c o Wesbell 4019 S W 30th Avenue Fort Lauderdale FL 33312 USA Notify Receiving Department RR no Telephone Normal Service Hours Monday thr...

Page 398: ...370 Remote Gateway 9150 Installation and Administration Guide Troubleshooting Standard 4 0 ...

Page 399: ...forms In this appendix Overview 372 Completing the Remote Gateway 9150 forms 374 Configuration Information Stations 376 Configuration Information ISDN BRI Modules 380 Configuration Information Network Connections 383 Configuration Information Dialing Plans 384 System expansion worksheet 385 ...

Page 400: ...rmation provided in this appendix demonstrates the relationships between RLC and Remote Gateway 9150 configuration settings Remote Gateway 9150 forms Use the Remote Gateway 9150 forms to record information and calculate needed resources for a Remote Gateway 9150 unit For more information about using these forms refer to Planning the configuration on page 81 Data entry form completion sequence Info...

Page 401: ...rms 4 Remote Gateway 9150 Configuration Information ISDN BRI Modules form 5 Remote Gateway 9150 Configuration Information Dialing Plans form 6 Reach Line Card Online Offline Table Configuration if required For more details refer to Completing the Remote Gateway 9150 forms on page 374 ...

Page 402: ... Gateway 9150 Configuration Information ISDN BRI Modules form At the same time do the following a Designate a B channel as a primary trunk The Remote Gateway 9150 unit uses primary trunk to establish connections between the Remote Gateway 9150 unit and the RLC Note The primary trunk on the Remote Gateway 9150 unit is defined as follows the lowest numbered B channel defined as Remote only the lowes...

Page 403: ... unit uses this information to establish and authenticate connections with the RLC 6 If an online offline table is configured on the RLC configure the SPRE codes for toggling the online offline modes on the Remote Gateway 9150 unit Note This step is optional because default SPRE codes have already been defined in the software as indicated on the Remote Gateway 9150 Configuration Information Dialin...

Page 404: ...ort it must be equipped with an ATA 9150port Extension number DN Type If a remote port host port number TN MCA or ATA 0 Local Remote Both Yes No 1 Local Remote Both Yes No 2 Local Remote Both Yes No 3 Local Remote Both Yes No 4 Local Remote Both Yes No 5 Local Remote Both Yes No 6 Local Remote Both Yes No 7 Local Remote Both Yes No 8 Local Remote Both Yes No 9 Local Remote Both Yes No 10 Local Rem...

Page 405: ...n ATA 9150 port Extension number DN Type If a remote port host port number TN MCA or ATA 19 Local Remote Both Yes No 20 Local Remote Both Yes No 21 Local Remote Both Yes No 22 Local Remote Both Yes No 23 Local Remote Both Yes No 24 Local Remote Both Yes No 25 Local Remote Both Yes No 26 Local Remote Both Yes No 27 Local Remote Both Yes No 28 Local Remote Both Yes No 29 Local Remote Both Yes No 30 ...

Page 406: ...y other port it must be equipped with an ATA 9150 port Extension number DN Type If a remote port host port number TN MCA or ATA 36 Local Remote Both Yes No 37 Local Remote Both Yes No 38 Local Remote Both Yes No 39 Local Remote Both Yes No 40 Local Remote Both Yes No 41 Local Remote Both Yes No 42 Local Remote Both Yes No 43 Local Remote Both Yes No 44 Local Remote Both Yes No 45 Local Remote Both...

Page 407: ...t can be connected only to port 64 If you want to connect a fax machine or analog device to any other port it must be equipped with an ATA 9150 port Extension number DN Type If a remote port host port number TN MCA or ATA 54 Local Remote Both Yes No 55 Local Remote Both Yes No 56 Local Remote Both Yes No 57 Local Remote Both Yes No 58 Local Remote Both Yes No 59 Local Remote Both Yes No 60 Local R...

Page 408: ...p ___________________________ Trunk access code _____________________________ B channel 2 DN ___________________________ SPID _____________________________ Connection type Local Remote Local and Remote Trunk group ___________________________ Trunk access code _____________________________ Module 5 ISDN line type variant Switch type ________________________________________ _________________________...

Page 409: ...___________________________ Module 6 ISDN line type variant Switch type ________________________________________ _____________________________ B channel 1 DN ___________________________ SPID _____________________________ Connection type Local Remote Local and Remote Trunk group ___________________________ Trunk access code _____________________________ B channel 2 DN ___________________________ SP...

Page 410: ...____________________________ B channel 1 DN ___________________________ SPID _____________________________ Connection type Local Remote Local and Remote Trunk group ___________________________ Trunk access code _____________________________ B channel 2 DN ___________________________ SPID _____________________________ Connection type Local Remote Local and Remote Trunk group _______________________...

Page 411: ... mask Default gateway If the security level is Provision ID what is the Remote Gateway 9150 unit s security identifier __________________________ Connection to RLC information IP address to reach the host PBX for IP network Telephone number to reach host PBX for PSTN __________________________ If security level is Provision ID what is the RLC s security identifier __________________________ Trunk ...

Page 412: ...o one trunk group You do not have to create a trunk group for each B channel Description Default code Your code maximum of 3 digits Online SPRE code 99 Offline SPRE code 98 Paging SPRE code 05 Local Calling SPRE code for analog or ATA equipped stations 8 Registration SPRE code for multi user or dynamic pool ports only 97 De registration SPRE code for multi user or dynamic pool ports only 96 Access...

Page 413: ...ine the number of DSP devices required for fax calls Configuration Manager assigns DSP function on a per device basis Step 1 _______ 4 _______ Note This calculation assumes G 729A FAX compression For G 711 or G 726 divide by four ___________ Number of stations 3 How many digital telephones will be installed at the Remote Gateway 9150 site Note A maximum of 32 digital telephones can be connected to...

Page 414: ...___________ If line 9 is No the number of simultaneous calls is the same as the number of stations installed Record your response to line 8 here ___________ Call routing 11 How do you want to route host controlled calls IP network PSTN Both Note If you want to route host controlled calls over both networks then you can use QoS Transitioning Technology 12 If line 11 is PSTN or Both do you want to s...

Page 415: ...eous calls _______ 8 Kbps 16 Kbps 64 __________ Round up the result to a whole number ___________ 15 Calculate the number of B channels required for both locally controlled and host controlled calls Add lines 13 and 14 If the result is greater than 8 then call blocking must be implemented or the number of simultaneous local calls must be reduced Recalculate lines 10 13 14 and 15 ___________ 16 Cal...

Page 416: ...and round up to the next whole number Line 2 __________ Line 10 _____________ 8 ______________ ___________ 20 Record the number of DSP application modules already installed Note The Remote Gateway 9150 unit ships from Nortel with the equivalent of two DSP application modules built in Your response here must include those modules ___________ 21 Calculate how many DSP modules you need to purchase Su...

Page 417: ...e 389 A p p e n d i x B Sample configuration files In this appendix Example of a network 390 Voice port configuration on the Meridian 1 PBX 392 Data port configuration on the Meridian 1 PBX 394 RLC configuration 396 Remote Gateway 9150 unit configuration 400 ...

Page 418: ...d as follows voice port on page 392 data port on page 394 Sample configuration printouts for the RLC and Remote Gateway 9150 unit are shown as follows RLC on page 396 Remote Gateway 9150 unit on page 400 Configuration recommendation The quickest way to configure the RLC and Remote Gateway 9150 unit is to run the Configuration Wizard For instructions refer to Using the Configuration Wizard to perfo...

Page 419: ...X TX ETH ERN ET POW ER Host PBX ports configuration The TN for each port is the IPE slot number and RLC port number 0 and 16 in this example Connection to remote unit information 9150 s Unit ID 2 IP Address 5 6 7 8 Network Port 16 PSTN Number 606 555 6987 Security Level ID Inbound Security ID 1234567890 Outbound Security ID 0987654321 Remote Port 0 DN 8734 Note If calls are routed over the IP netw...

Page 420: ...ne voice ports according to the needs of your remote users Configuration example This configuration example uses the settings identified in the network diagram shown on page 391 Note This configuration example is from a Meridian 1 PBX 11 REQ prt TYPE 2616 MARP NOT ACTIVATED TN 5 0 DATE PAGE DES DES Bryan Dion LDN NO NCOS 0 SGRP 0 RNPG 0 SCI 0 SSU XLST RLC slot and port numbers TN 005 0 00 00 TYPE ...

Page 421: ... DNDD CFXD ARHD CLTD ASCD CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD DDGA NAMA DRDD EXR0 USMD USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 CPND_LANG ENG HUNT PLEV 02 AST IAPG 0 AACS NO ITNA NO DGRP MLWU_LANG 0 DNDR 0 KEY 00 SCR 8734 0 MARP CPND NAME Bryan Dion XPLN 24 DISPLAY_FMT FIRST LAST 01 CWT 02 MSB 03 TRN 04 CFW 4 05 AO6 06 07 08 09 10 MCR 8234 0 MARP CPND NAME Bryan Dion XPLN 24 DISPLAY_FM...

Page 422: ...sample is from a Meridian 1 PBX 11 REQ prt TYPE 2616 TN 5 16 DES DES Remote site 1 TN 005 0 00 16 TYPE 2616 CDEN 8D CUST 0 AOM 0 FDN TGAR 1 LDN NO NCOS 0 SGRP 0 RNPG 0 SCI 0 SSU XLST Telephone type RLC slot and port numbers CLS CTD FBD WTD LPR MTD FND HTD ADD HFD MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD DTA DRG1 POD DSX VMD CMSD CCSD SWD LND CNDD CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD IC...

Page 423: ...TR ON DUP FULL HOT OFF AUT ON BAUD 9600 DCD ON PRM KBD ON VLL OFF MOD YES INT OFF CLK OFF KBD ON RTS OFF PLEV 02 AST IAPG 0 AACS NO ITNA NO DGRP MLWU_LANG 0 DNDR 0 KEY 00 SCR 1234 0 MARP 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 Network ports must be defined as MCA The number that the Remote Gateway 9150 unit needs to connect to the RLC It must be a DID number ...

Page 424: ...he network diagram shown on page 391 IPCFG 10 2 1 1 255 255 0 0 10 2 1 10 10 3 1 2 255 255 0 0 APPMODCFG 0 NC NC APPMODCFG 1 E G729A G729A APPMODCFG 2 NC NC APPMODCFG 3 NC NC APPMODCFG 4 NC NC APPMODCFG 5 NC NC APPMODCFG 6 NC NC APPMODCFG 7 NC NC SYSCFG 1 HOST1 RLCCFG E E ACCFG D PORTCFG 0 1 0 2 2 D PORTCFG 1 1 0 2 2 D PORTCFG 2 1 0 2 2 D PORTCFG 3 1 0 2 2 D PORTCFG 4 1 0 2 2 D PORTCFG 5 1 0 2 2 D...

Page 425: ...10 0 PORTCFG 11 0 PORTCFG 12 0 PORTCFG 13 0 PORTCFG 14 0 PORTCFG 15 0 PORTCFG 16 2 2 6065556987 PORTCFG 17 0 PORTCFG 18 0 PORTCFG 19 0 PORTCFG 20 0 PORTCFG 21 0 PORTCFG 22 0 PORTCFG 23 0 PORTCFG 24 0 PORTCFG 25 0 PORTCFG 26 0 PORTCFG 27 0 PORTCFG 63 0 RUNITCFG 1 E 0 2 45 45 3 1234567890 0987654321 E Y 10 1 1 2 RUNITCFG 2 D 0 0 2 1 1 D D D RUNITCFG 3 D 0 0 2 1 1 D D D RUNITCFG 4 D 0 0 2 1 1 D D D R...

Page 426: ... 2 SAT 0 00 00 ONOFFCFG 3 SUN 0 00 00 ONOFFCFG 3 MON 0 00 00 ONOFFCFG 3 TUE 0 00 00 ONOFFCFG 3 WED 0 00 00 ONOFFCFG 3 THU 0 00 00 ONOFFCFG 3 FRI 0 00 00 ONOFFCFG 3 SAT 0 00 00 ONOFFCFG 4 SUN 0 00 00 ONOFFCFG 4 MON 0 00 00 ONOFFCFG 4 TUE 0 00 00 ONOFFCFG 4 WED 0 00 00 ONOFFCFG 4 THU 0 00 00 ONOFFCFG 4 FRI 0 00 00 ONOFFCFG 4 SAT 0 00 00 ONOFFCFG 5 SUN 0 00 00 ONOFFCFG 5 MON 0 00 00 ONOFFCFG 5 TUE 0 ...

Page 427: ...0 00 00 ONOFFCFG 9 SUN 0 00 00 ONOFFCFG 9 MON 0 00 00 ONOFFCFG 9 TUE 0 00 00 ONOFFCFG 9 WED 0 00 00 ONOFFCFG 9 THU 0 00 00 ONOFFCFG 9 FRI 0 00 00 ONOFFCFG 9 SAT 0 00 00 ONOFFCFG 10 SUN 0 00 00 ONOFFCFG 10 MON 0 00 00 ONOFFCFG 10 TUE 0 00 00 ONOFFCFG 10 WED 0 00 00 ONOFFCFG 10 THU 0 00 00 ONOFFCFG 10 FRI 0 00 00 ONOFFCFG 10 SAT 0 00 00 FBQOSCFG 1 E 5 6 5 10 10 32 FBQOSCFG 2 D 5 6 5 10 10 32 FBQOSCF...

Page 428: ...diagram shown on page 391 IPCFG 10 1 1 2 255 255 0 0 10 1 1 10 APPMODCFG 0 SPARE TSIDSP APPMODCFG 1 E G729A G729A APPMODCFG 2 NC NC APPMODCFG 3 NC NC APPMODCFG 4 1 1 E 1 1 5556987 60655569870101 E 1 1 APPMODCFG 5 NC NC APPMODCFG 6 NC NC APPMODCFG 7 NC NC 9150 unit s IP interface information IP address Subnet mask IP gateway SYSCFG 2 Remote site 1 Unit ID and node name ROUCFG 13 00 0 JAN 13 2000 91...

Page 429: ... 8743 04 ROUDEVCFG 6 0 E E E John Brown 8611 04 ROUDEVCFG 7 1 0 ROUDEVCFG 8 1 0 ROUDEVCFG 9 1 0 ROUDEVCFG 10 1 0 ROUDEVCFG 11 1 0 ROUDEVCFG 12 1 0 ROUDEVCFG 13 1 0 ROUDEVCFG 14 1 0 ROUDEVCFG 15 1 0 ROUDEVCFG 16 1 0 ROUDEVCFG 17 1 0 ROUDEVCFG 18 1 0 ROUDEVCFG 19 1 0 ROUDEVCFG 20 1 0 ROUDEVCFG 21 1 0 ROUDEVCFG 22 1 0 ROUDEVCFG 23 1 0 ROUDEVCFG 24 1 0 ROUDEVCFG 25 1 0 ROUDEVCFG 26 1 0 ROUDEVCFG 27 1 ...

Page 430: ...FG 21 NC FKEYCFG 22 NC FKEYCFG 23 NC FKEYCFG 24 NC FKEYCFG 25 NC FKEYCFG 26 NC FKEYCFG 27 NC FKEYCFG 28 NC FKEYCFG 29 NC FKEYCFG 30 NC FKEYCFG 31 NC FKEYCFG 32 NC Local station feature keys configuration Port number Feature key number Feature name DN if applicable locations of local call appearance keys 1 and 2 TRKGRPCFG 1 E 61 4 0 0 4 0 1 8739 TRKGRPCFG 2 D 62 1 0 0 1 0 1 2 0 0 2 0 1 4002 TRKGRPC...

Page 431: ...de 403 A p p e n d i x C Pin out tables for connections In this appendix TELCO 1 connector pin out table 404 TELCO 2 connector pin out table 406 Ethernet connector pin out table 408 Admin serial connector pin out table 409 Power connector pin out table 410 ...

Page 432: ...IP W SL Digital port 5 6 DP 5 RING BL R 31 DP 5 TIP R BL Digital port 6 7 DP 6 RING OR R 32 DP 6 TIP R OR Digital port 7 8 DP 7 RING GR R 33 DP 7 TIP R GR Digital port 8 9 DP 8 RING BR R 34 DP 8 TIP R BR Digital port 9 10 DP 9 RING SL R 35 DP 9 TIP R SL Digital port 10 11 DP 10 RING BL B 36 DP 10 TIP B BL Digital port 11 12 DP 11 RING OR B 37 DP 11 TIP B OR Digital port 12 13 DP 12 RING GR B 38 DP...

Page 433: ...OD 4 Tip 0 SL Y 45 Module 4 Tip 0 Y SL Module 5 ISDN BRI U or ST 21 MOD 4 Ring 0 BL V 46 Module 4 RING 0 V BL Module 5 for future use 22 MOD 4 Tip 1 OR V 47 Module 4 TIP 1 V OR Module 5 for future use 23 MOD 4 Ring 1 GR V 48 Module 4 RING 1 V GR Leave open for UL spacing requirements 24 Open BR V 49 UK Ring V BR Analog port 25 AP TIP SL V 50 AP RING V SL Port or module Pin Signal Color Pin Signal ...

Page 434: ...IP W SL Digital port 21 6 DP 21 RING BL R 31 DP 21 TIP R BL Digital port 22 7 DP 22 RING OR R 32 DP 22 TIP R OR Digital port 23 8 DP 23 RING GR R 33 DP 23 TIP R GR Digital port 24 9 DP 24 RING BR R 34 DP 24 TIP R BR Digital port 25 10 DP 25 RING SL R 35 DP 25 TIP R SL Digital port 26 11 DP 26 RING BL B 36 DP 26 TIP B BL Digital port 27 12 DP 27 RING OR B 37 DP 27 TIP B OR Digital port 28 13 DP 28 ...

Page 435: ... MOD 6 Tip 0 SL Y 45 Module 6 Tip 0 Y SL Module 7 ISDN BRI U or ST 21 MOD 6 Ring 0 BL V 46 Module 6 Ring 0 V BL Module 7 for future use 22 MOD 6 Tip 1 OR V 47 Module 6 Tip 1 V OR Module 7 for future use 23 MOD 6 Ring 1 GR V 48 Module 6 Ring 1 V GR Leave open for UL spacing requirements 24 Open BR V 49 Open V BR Fault Relay Contact 1 25 UNUSED 50 UNUSED Port or module Pin Signal Color Pin Signal Co...

Page 436: ...Standard 4 0 Ethernet connector pin out table Pin number Signal name I O Description 1 TX O Transmit Clock 2 TXC I Transmit Clock Common Ground 3 TX O Transmit Clock 4 Chassis Ground I Shield 5 Chassis Ground I Shield 6 RXC I Receive Clock Common Ground 7 RX I Receive Clock 8 RX I Receive Clock ...

Page 437: ...tration Guide 409 June 2005 Pin out tables for connections Admin serial connector pin out table Pin number Signal name I O Description 1 2 MMI RXD I MMI RS 232C Receive Data 3 MMI TXD O MMI RS 232C Transmit Data 4 5 Ground I Logic Ground 6 7 8 9 ...

Page 438: ...allation and Administration Guide Pin out tables for connections Standard 4 0 Power connector pin out table Pin number Signal name I O Current Description 1 5V I 5 0 A 5v 2 Ground I Logic Ground 3 24V I 1 5 A 24v 4 12V I 0 1 A 24v ...

Page 439: ...Remote Gateway 9150 Installation and Administration Guide 411 A p p e n d i x D Equipment attachment notices In this appendix Industry Canada 412 Ringer Equivalence Number 413 ...

Page 440: ... installed using an acceptable method of connection You should be aware that compliance with the above conditions might not prevent degradation in service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions can give the telecommunications compan...

Page 441: ...signed to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all devices does not exceed five 5 For additional information refer to FCC requirements on page 418 ...

Page 442: ...414 Remote Gateway 9150 Installation and Administration Guide Equipment attachment notices Standard 4 0 ...

Page 443: ...eway 9150 Installation and Administration Guide 415 A p p e n d i x E Safety and regulatory information In this appendix International safety compliance 416 Electromagnetic compatibility 417 FCC requirements 418 ...

Page 444: ...lies with and is listed under UL 1950 Third Edition including revisions based on the Fourth Amendment to IEC 950 Second Edition Australia The Remote Gateway 9150 unit complies with and is listed under AS NZS 60950 1 2003 Canadian Standards Association CSA The Remote Gateway 9150 unit complies with and is listed under CSA C22 2 No 950 95 Europe The Remote Gateway 9150 unit complies with and is list...

Page 445: ...ference in which case the user may be required to take adequate measures EN 55024 EN 61000 3 2 EN 61000 3 3 United States Class A of FCC CFR 47 Part 15 Subpart Jiii iii Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when ...

Page 446: ...nt is a label that contains among other information the FCC registration number and ringer equivalence number REN for this equipment If requested this information must be provided to the telephone company The Remote Gateway 9150 unit uses the following standard connections and codes USOC Code RJ21X Facility Interface Code 02DU5 64 and Service Order Code 6 0F Ringer Equivalence Number The REN numbe...

Page 447: ...peration of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service No repairs can be performed by you If you experience trouble with this equipment please contact the following for repair and warranty information Nortel Product Service Center 640 Massman Drive Nashville TN 31210 Phone 1 800 ...

Page 448: ...420 Remote Gateway 9150 Installation and Administration Guide Safety and regulatory information Standard 4 0 ...

Page 449: ...Remote Gateway 9150 Installation and Administration Guide 421 A p p e n d i x F Display log definitions In this appendix Display logs 422 ...

Page 450: ...oducts that can generate this log CANCELLATION This is a cross reference to another log number that is the complement of the current log for example QOS Transition Recovery Link Up Down This consists of a LOG NUMBER and send Log IDType ACTION TO BE TAKEN If the Severity is higher than NORMAL this normally contains information that would help the end user correct the problem if possible for example...

Page 451: ...CELLATION None ACTION TO BE TAKEN None PARAMETERS 1 Version string DISPLAYED TEXT System started S W Version P1 LOG NUMBER 2 DESCRIPTION This logs indicates that there was a failure in allocation of the TCM block SEVERITY CRITICAL TASK None PRODUCT 9150 911x CANCELLATION None ACTION TO BE TAKEN TCM buffer is exhausted If the problem persists re boot the system and report back to vendor PARAMETERS ...

Page 452: ...sts re boot the system PARAMETERS 1 Size of memory block that the system failed to allocate DISPLAYED TEXT Couldn t allocate memory of size P1 LOG NUMBER 4 DESCRIPTION This logs indicates that there was a failure in sending a message to a Remote Gateway 9100 Series unit SEVERITY MAJOR TASK None PRODUCT 9150 911x CANCELLATION None ACTION TO BE TAKEN 1 The destination host is unreachable check its s...

Page 453: ...it ID of the Remote Gateway 9100 Series unit for which the IP QoS has degraded DISPLAYED TEXT Transition to Remote Site P1 PRODUCES HOST PBX ALARM AND ALERT Yes LOG NUMBER 6 DESCRIPTION This log indicates that the QoS of the IP network recovered and the system transitioned to the IP Network SEVERITY NORMAL TASK Fallback PRODUCT RLC 9150 911x CANCELLATION Log number 1 FB_FALLBACK_LOG_ID ACTION TO B...

Page 454: ...LC 9150 911x CANCELLATION Log number 8 ACTION TO BE TAKEN None PARAMETERS 1 Connection serial or Telnet through which user logged onto system DISPLAYED TEXT User logged on P1 LOG NUMBER 8 DESCRIPTION This log indicates that a user logged off from the system SEVERITY NORMAL TASK Session Control PRODUCT RLC 9150 911x CANCELLATION Log number 7 ACTION TO BE TAKEN None PARAMETERS 1 Logoff type normal o...

Page 455: ...N TO BE TAKEN None PARAMETERS 1 Reason wrong user name password device busy and so on DISPLAYED TEXT User login failed P1 LOG NUMBER 10 DESCRIPTION This log indicates a debug Session Terminated A debug session that was inactive for more than 15 minutes was automatically logged off from the system SEVERITY NORMAL TASK Session Control PRODUCT RLC 9150 911x CANCELLATION None ACTION TO BE TAKEN None P...

Page 456: ...SEVERITY CRITICAL TASK MMI PRODUCT RLC 9150 911x CANCELLATION None ACTION TO BE TAKEN 1 Re configure the system and then save it to Flash Note When you save configuration changes to Flash the system suspends new call processing for approximately 30 seconds 2 Restart the system and log into the system and check the configured parameters If the problem persists contact your vendor PARAMETERS 1 Reaso...

Page 457: ...PRODUCT RLC 9150 911x CANCELLATION None ACTION TO BE TAKEN None PARAMETERS 1 Status of Save to Flash success or failure DISPLAYED TEXT Database save to Flash P1 LOG NUMBER 13 DESCRIPTION This log indicates that a user defaulted the configuration of the board using the Set default configuration command SEVERITY NORMAL TASK MMI PRODUCT RLC 9150 911x CANCELLATION None ACTION TO BE TAKEN None PARAMETE...

Page 458: ...of configuration file 3 IP address of source of configuration file DISPLAYED TEXT Database upload P1 P2 from P3 LOG NUMBER 15 DESCRIPTION This log indicates that an application module is enabled and not plugged in This can happen when the user configures a module and then removes it from the system SEVERITY MAJOR TASK MMI PRODUCT RLC 9150 CANCELLATION None ACTION TO BE TAKEN Re configure the appli...

Page 459: ... is configured for multiple ports One access code is configured for trunk groups One SPRE code is configured for different functions A longer DN number exists SEVERITY MAJOR TASK MMI PRODUCT 9150 CANCELLATION None ACTION TO BE TAKEN Check for duplication of configuration Use Get DN List to see the data and correct it PARAMETERS 1 Type of Data 2 First clashing port number 3 Second clashing port num...

Page 460: ... NORMAL TASK MMI PRODUCT RLC 9150 911x CANCELLATION None ACTION TO BE TAKEN None PARAMETERS 1 Status success or failure 2 Module type application or ISDN 3 File name 4 Source of file for example IP address DISPLAYED TEXT Software upload P1 P2 P3 from P4 LOG NUMBER 18 DESCRIPTION This log indicates that a user tried a cross connection to the host PBX over RS232 Port using the XConnect command SEVER...

Page 461: ...MMI PRODUCT RLC 9150 911x CANCELLATION None ACTION TO BE TAKEN None PARAMETERS 1 Status of Telnet attempt success or failure 2 Destination for example IP address DISPLAYED TEXT User remote connection P1 P2 LOG NUMBER 20 DESCRIPTION This log indicates the power on initialization of the ports completed SEVERITY NORMAL TASK Call Processing PRODUCT RLC CANCELLATION None ACTION TO BE TAKEN None PARAMET...

Page 462: ... re initialized LOG NUMBER 22 DESCRIPTION This log signals that the link to the specified Remote Gateway 9100 Series unit went down SEVERITY MAJOR TASK Call Processing PRODUCT RLC CANCELLATION None ACTION TO BE TAKEN 1 Check for transport medium IP or PSTN connectivity and configuration 2 If medium is PSTN check BRI status on the PBX 3 If transport medium connectivity is OK but the problem continu...

Page 463: ...log signals a port registration clash for a dedicated port SEVERITY WARNING TASK Call Processing PRODUCT RLC CANCELLATION None ACTION TO BE TAKEN Possible mis configuration on remote Check the configurations PARAMETERS 1 Port number of first clashing remote port 2 Unit ID of the remote on which first clashing port resides 3 Number of dedicated RLC port for which there is a clash 4 Port number of s...

Page 464: ...d with a multi user dynamic RLC port SEVERITY NORMAL TASK Call Processing PRODUCT RLC CANCELLATION None ACTION TO BE TAKEN None PARAMETERS 1 Port number of remote port registered on multi user dynamic port 2 Unit ID of remote on which remote port resides 3 Port number of multi user dynamic port on RLC DISPLAYED TEXT Port P1 on Remote Site P2 is registered with multi user dynamic pool port P3 ...

Page 465: ...ds to be registered 3 If you need to register the port with a remote unit other than the one it is currently registered to change the configuration and re boot the RLC and the remote unit PARAMETERS 1 Number of remote port for which there is a registration clash 2 Unit ID of the Remote Gateway 9100 Series unit on which port resides 3 Port number of multi user port on RLC 4 Port number of currently...

Page 466: ...1 Make sure that this port is not registered with any other remote unit 2 If the port is already registered with another remote unit determine to which remote unit the port needs to be registered 3 If you need to register the port with a remote unit other than the one it is currently registered to change the configuration and re boot the RLC and the remote unit PARAMETERS 1 Port number on remote f...

Page 467: ...was a failure in allocation of a new call register SEVERITY CRITICAL TASK Device Control Call Processing PRODUCT RLC 9150 911x CANCELLATION None ACTION TO BE TAKEN The system memory allocation has failed and might have been exhausted If the problem persists re boot the system PARAMETERS 1 Port number DISPLAYED TEXT Call register allocation failed in local calling on Port P1 ...

Page 468: ...rol Call Processing PRODUCT 9150 911x CANCELLATION None ACTION TO BE TAKEN 1 All the DSP channels on the system are in use Wait for calls to be dropped 2 To avoid blocking either distribute calls onto additional RLCs and 9150s or add DSP modules to existing equipment provided there is space available for additional modules Otherwise action 1 applies PARAMETERS 1 Port number DISPLAYED TEXT DSP reso...

Page 469: ... All the trunks are in use 2 There are no Local or Local Remote trunks configured 3 The BRI link may be down or the BRI module might not be plugged in completely SEVERITY MINOR TASK Device Control PRODUCT 9150 911x CANCELLATION None ACTION TO BE TAKEN 1 Confirm that the BRI modules are plugged in properly and the BRI link is UP 2 Confirm that the BRI configuration is correct PARAMETERS 1 Port numb...

Page 470: ... the dialed digits with the configuration numbers PARAMETERS 1 Dialed digits DISPLAYED TEXT Unassigned number P1 LOG NUMBER 32 DESCRIPTION This log indicates that a local call failed because the sequence of dialed digits is not allowed on the set that is attempting to place the call SEVERITY WARNING TASK Device Control PRODUCT 9150 911x CANCELLATION None ACTION TO BE TAKEN Verify that the dialed d...

Page 471: ...CRITICAL TASK Device Control PRODUCT 9150 911x CANCELLATION None ACTION TO BE TAKEN Contact the vendor if the problem persists PARAMETERS 1 Port number DISPLAYED TEXT DSP cross connect failed on port P1 LOG NUMBER 34 DESCRIPTION This log indicates a change in the system mode SEVERITY NORMAL TASK Device Control Call Processing PRODUCT RLC 9150 911x CANCELLATION None ACTION TO BE TAKEN None PARAMETE...

Page 472: ... that the Host is unreachable through both the IP and the PSTN SEVERITY MAJOR TASK Device Control PRODUCT 9150 911x CANCELLATION None ACTION TO BE TAKEN 1 Check for the IP PSTN connectivity 2 Check for the remote Host status 3 Check the correctness of configuration Units must be enabled PARAMETERS 1 Unit ID of remote site to which registration failed DISPLAYED TEXT Failed to register to Remote Sit...

Page 473: ...ort on a RLC SEVERITY NORMAL TASK Device Control PRODUCT RLC 9150 CANCELLATION None ACTION TO BE TAKEN 1 Determine if the port was in use 2 Configure the port as a multi user dynamic port 3 The host RLC is unreachable PARAMETERS 1 9150 unit s port number attempting to register with the multi user dynamic port on the RLC 2 Registered or unregistered status of 9150 unit s port 3 Port number of multi...

Page 474: ...riority of the call that requires only that medium Voice call would have failed Check for log number 55 b IP QoS state and priority level required a first attempt on the specified medium A voice call would have succeeded on the other medium though it cannot be guaranteed c Attempt was made on receiving a QoS status message SEVERITY MAJOR TASK Network Manager PRODUCT RLC 9150 911x CANCELLATION None...

Page 475: ...e Extra Bandwidth configured However verify the presence of log number 55 on the RLC to see if a voice call did not succeed Look for the presence of log number 37 on the RLC It indicates that an attempt was made to connect the voice call on that medium but that the medium was not reachable SEVERITY MINOR TASK Network Manager PRODUCT RLC 9150 CANCELLATION None ACTION TO BE TAKEN Verify for the spec...

Page 476: ...ce of log number 37 on the RLC It indicates that an attempt was made to connect the voice call on that medium but that the medium was not reachable SEVERITY MINOR TASK Network Manager PRODUCT RLC 9150 CANCELLATION None ACTION TO BE TAKEN 1 Ensure the PSTN numbers shown in Trunk Configuration are correct on both the RLC and Remote Gateway 9150 unit 2 Ensure the trunk route to that Remote Gateway 91...

Page 477: ...stem can drop voice calls and not be able to connect to the Remote Gateway 9100 Series unit temporarily SEVERITY WARNING TASK Network Manager PRODUCT RLC CANCELLATION None ACTION TO BE TAKEN 1 Look for correctness of primary PSTN number If PSTN is disabled ignore this message 2 Trunk route might be busy to that remote 3 If the specified logs also display IP network could be down PARAMETERS 1 Remot...

Page 478: ... on the IP network due to a network problem other than unacceptable QoS SEVERITY WARNING TASK Network Manager PRODUCT RLC 9150 911x CANCELLATION None ACTION TO BE TAKEN 1 Check for problems on the IP network 2 Wait for more attempts because connections can take more time depending on nature of the network PARAMETERS 1 Remote Gateway 9100 Series unit ID DISPLAYED TEXT Attempt to recover to IP netwo...

Page 479: ... routed over IP dropping active voice calls To check for dropped voice calls look for log number 56 SEVERITY MAJOR TASK Network Manager PRODUCT RLC 9150 911x CANCELLATION None ACTION TO BE TAKEN Check if the IP connection is intact or if there is another problem on the IP network PARAMETERS 1 Remote Gateway 9100 Series unit ID DISPLAYED TEXT Abnormal failure of IP network Remote Site P1 PRODUCES H...

Page 480: ...0 Series unit Look for log number 56 to see if any calls were dropped SEVERITY MAJOR TASK Network Manager PRODUCT RLC CANCELLATION None ACTION TO BE TAKEN 1 Verify that the PSTN connections are OK 2 If this displays on the RLC look for log number 46 on the Remote Gateway 9150 unit If this ID is there it is a genuine closure 3 Link might have failed somewhere in the PSTN PARAMETERS 1 Remote Gateway...

Page 481: ...ITICAL TASK Network Manager PRODUCT RLC 9150 911x CANCELLATION None ACTION TO BE TAKEN 1 Check IP and trunk connections physical connections 2 If this displays on the RLC look for log number 45 on the Remote Gateway 9150 unit If this log is there it is a genuine closure 3 Link might have failed some where in the Public network PARAMETERS 1 Remote Gateway 9100 Series unit ID to which communication ...

Page 482: ...ION TO BE TAKEN This indicates that there are not enough trunks and the primary trunk had to be used for a 911 emergency call Check if number of trunks can be increased 9150 only PARAMETERS None DISPLAYED TEXT Primary trunk dropped to place 911 call LOG NUMBER 46 DESCRIPTION This log indicates that the system dropped one of the additional trunks to place a 911 emergency call as there were no avail...

Page 483: ...stays on Otherwise IP stay on SEVERITY WARNING TASK Network Manager PRODUCT RLC CANCELLATION None ACTION TO BE TAKEN To overcome this situation make sure no one is using a Remote Gateway 9100 Series unit telephone then go to offline mode and come back to online This restores normal operation Use online offline spree codes on theRemote Gateway 9150 or Remote Gateway 911x Series unit PARAMETERS 1 Re...

Page 484: ...nit 3 There is a security issue with bringing up an additional trunk SEVERITY WARNING TASK Network Manager PRODUCT RLC 9150 911x CANCELLATION None ACTION TO BE TAKEN 1 Check that the security levels and security IDs are correct in configuration 2 Security issue for additional trunks comes up if security level is CLID security and configuration is improper 3 This may be an indication of an unauthor...

Page 485: ... the Remote Gateway 9100 Series unit DISPLAYED TEXT Message from invalid Remote Site P1 LOG NUMBER 50 DESCRIPTION This log indicates that a connection came in on an unconfigured port and was rejected by the system PSTN connections SEVERITY WARNING TASK Network Manager PRODUCT RLC 9150 CANCELLATION None ACTION TO BE TAKEN 1 Check for proper port configurations on the RLC and Remote Gateway 9150 uni...

Page 486: ... BE TAKEN 1 Check the correctness of configurations 2 Verify that unit trying to connect has needed authorization PARAMETERS 1 Unit ID of the Remote Gateway 9100 Series unit 2 The medium to which it attempted to connect DISPLAYED TEXT Remote Site P1 trying to connect on unconfigured Medium P2 LOG NUMBER 52 DESCRIPTION This log indicates that no activity was found on the signaling link and all remo...

Page 487: ...CTION TO BE TAKEN None PARAMETERS 1 Remote Gateway 9100 Series unit ID going offline DISPLAYED TEXT Close signal as unit goes offline Remote Site P1 LOG NUMBER 54 DESCRIPTION This log indicates an attempt to reach an invalid remote SEVERITY WARNING TASK Network Manager PRODUCT RLC 9150 911x CANCELLATION None ACTION TO BE TAKEN 1 Check for proper configuration 2 Check for updates completed while sy...

Page 488: ...not reachable or not enabled 5 Some inconsistency within the system Synchronization between RLC 9150 911x SEVERITY NORMAL TASK Network Manager PRODUCT RLC CANCELLATION None ACTION TO BE TAKEN 1 Verify correctness of configurations 2 Verify physical connections on the medium according to information in 1 above Note If this happens consistently for all calls and is not an obvious problem due to conf...

Page 489: ...11x side for a 911 emergency call 3 Sudden primary signaling failure SEVERITY MAJOR TASK Network Manager PRODUCT RLC 9150 911x CANCELLATION None ACTION TO BE TAKEN Look for log numbers 42 43 and 44 to ascertain the reason active calls were dropped PARAMETERS 1 Bandwidth of the call 2 Unit ID of remote to which call is connected 3 Medium on which the call was active at the time of failure DISPLAYED...

Page 490: ...ts occurrence PARAMETERS 1 Bandwidth of the call 2 Medium from which the system attempted to switch the call 3 Medium to which the system attempted to switch the call 4 Remote Gateway 9100 Series unit ID DISPLAYED TEXT Call of P1 BW did not switch from medium P2 to medium P3 Remote Site P4 LOG NUMBER 58 DESCRIPTION This log indicates that there is no available trunk in the given trunk group to pla...

Page 491: ...CANCELLATION None ACTION TO BE TAKEN 1 Confirm that physical trunk connections are intact 2 Check for failure on the PSTN PARAMETERS None DISPLAYED TEXT Local trunk call abnormally failed LOG NUMBER 60 DESCRIPTION This log indicates that a local trunk call was dropped for an emergency 911 call because there were no free trunks SEVERITY WARNING TASK Network Manager PRODUCT 9150 CANCELLATION None AC...

Page 492: ...O BE TAKEN None PARAMETERS 1 Remote Gateway 9100 Series unit ID 2 Medium DISPLAYED TEXT Signaling is UP to Remote Site P1 on medium P2 LOG NUMBER 62 DESCRIPTION This log indicates that the CallParrot server has gone down This log is not generated in the 1 2 1 release SEVERITY MAJOR TASK Device Control Call Processing PRODUCT RLC 9150 CallParrot CANCELLATION None ACTION TO BE TAKEN 1 Check for the ...

Page 493: ...orrect dial numbers could be keeping the circuit from establishing 5 Bit errors could be occurring preventing communication from working This could be due to bad cables or a bad connection SEVERITY MAJOR TASK TP PRODUCT RLC 9150 911x CANCELLATION None ACTION TO BE TAKEN To check for the possible problems named above do the following 1 Check the PSTN connections at the Remote Gateway 9100 Series un...

Page 494: ...service has been ordered from the telephone company or the telephone company has provided the wrong service If this log occurs intermittently then the connection through the central office has encountered some sort of problem It is still possible however that the wrong service has been ordered or provided and that the majority of the time the PSTN has had a clear channel by chance Some customers h...

Page 495: ...ed again at 56K SEVERITY MAJOR TASK TP PRODUCT RLC 9150 CANCELLATION None ACTION TO BE TAKEN This problem is most likely related to log number 64 where a clear 64K channel could not be obtained It is possible that the attempt to increase speed to 64K caused a problem with the central office making it impossible to re establish at 56K This would increase the likelihood of the problem being due to a...

Page 496: ... from an older version to the current version The start and end versions are specified The status of the conversion is also available SEVERITY NORMAL TASK MMI PRODUCT 9150 CANCELLATION None ACTION TO BE TAKEN If the status is Failure then re configure the system PARAMETERS 1 Status 2 Starting version From version 3 Current version To version DISPLAYED TEXT Database Conversion P1 P1 From Ver P2 to ...

Page 497: ...vice Control PRODUCT RLC 9150 CANCELLATION None ACTION TO BE TAKEN 1 In the case of failure check the key configurations on the switch and the key configurations done on the 911x 9150 CallParrot for the port concerned 2 In case of clash re define the local feature on a key that is not being used for a PBX feature PARAMETERS 1 Remote Gateway 9100 Series unit Port Number 2 Key Number DISPLAYED TEXT ...

Page 498: ...g indicates that a PSTN connectivity test has started to a specified remote in a specified mode SEVERITY NORMAL TASK Network Manager PRODUCT RLC CANCELLATION None ACTION TO BE TAKEN None PARAMETERS 1 Remote board ID 2 Mode in which test started a Disruptive test b Non disruptive test DISPLAYED TEXT PSTN connectivity test started for remote P1 in mode P2 ...

Page 499: ...ER 69 DESCRIPTION This log indicates that a PSTN connectivity test is completed or aborted SEVERITY NORMAL TASK Network Manager PRODUCT RLC CANCELLATION None ACTION TO BE TAKEN None PARAMETERS 1 Remote board ID 2 Reason that the test ended a Normal end b Aborted DISPLAYED TEXT PSTN connectivity test ended for remote P1 and P2 ...

Page 500: ... local call to this digital telephone set you must use the number configured through Configuration Manager SEVERITY NORMAL TASK Device Control PRODUCT 9150 CANCELLATION None ACTION TO BE TAKEN Do not configure MADN on the primary key if both of the digital telephone sets are on the Remote Gateway 9150 unit PARAMETERS 1 Remote Gateway 9100 Series unit Port Number 2 DN which couldn t be added to the...

Page 501: ...instead of a clear channel data path SEVERITY MAJOR TASK DL PRODUCT RLC CANCELLATION None ACTION TO BE TAKEN 1 Verify that the Network port is configured correctly on the PBX 2 Verify that the number dialed from the RLC to the Remote Gateway 9150 unit is correct 3 Verify that the PBX trunks used allow clear channel data LD 80 traces of the data port are helpful 4 Verify that Central Office is not ...

Page 502: ...he Flash save attempt failed DISPLAYED TEXT Key Map Save to Flash P1 LOG NUMBER 73 DESCRIPTION This log indicates an invalid compression algorithm such as G 729A Fax or G 726 has been configured for a port connected to a Remote Gateway 911x Series unit and that the algorithm has been reset to G 729A SEVERITY WARNING TASK Call Processing PRODUCT RLC CANCELLATION None ACTION TO BE TAKEN None PARAMET...

Page 503: ...TEXT P1 detected for BRI Module P2 PRODUCES HOST PBX ALARM AND ALERT Yes LOG NUMBER 75 DESCRIPTION This log indicates that the system is not able to bring up an analog line due to non availability of modem DSPs SEVERITY NORMAL TASK MMI PRODUCT RLC CANCELLATION None ACTION TO BE TAKEN 1 Ensure that enough Modem channels are configured on the DSPs 2 Determine whether you need more DSP application mo...

Page 504: ...te P1 is not possible due to software incompatibility PRODUCES HOST PBX ALARM AND ALERT Yes LOG NUMBER 77 DESCRIPTION This log indicates that the RLC s remote unit configuration does not match the remote device that is initiating the call This is probably due to a configuration error SEVERITY CRITICAL TASK Network Manager PRODUCT RLC 9150 911x CANCELLATION A log that indicates signaling is up on a...

Page 505: ...rt version 2 Key map database end version 3 Status Success or Failure DISPLAYED TEXT PBX Model database conversion from Ver P1 to Ver P2 P3 LOG NUMBER 79 DESCRIPTION This log indicates an error in reading key map Flash SEVERITY MAJOR TASK Device Control PRODUCT 9150 911x CANCELLATION None ACTION TO BE TAKEN 1 Reset remote unit If the problem persists try action 2 2 Disable and re enable the RLC If...

Page 506: ... This log indicates that connectivity on the specified medium to the specified remote unit closed This is a part of normal system operation SEVERITY NORMAL TASK Network Manager PRODUCT RLC 9150 911x CANCELLATION None ACTION TO BE TAKEN None PARAMETERS 1 Remote unit 2 Medium ISDN IP DISPLAYED TEXT Connectivity is closed to Remote P1 on Medium P2 ...

Page 507: ...DUCT RLC 9150 911x CANCELLATION A message that indicates that signaling is up on the specified medium ACTION TO BE TAKEN Check for the following on the specified medium 1 Check the network connectivity both at the RLC and remote site 2 Check if any problem arose anywhere else on the network between the RLC and remote site 3 Check if any of the units were reset for any reason PARAMETERS 1 Remote un...

Page 508: ... occurred in the system to automatically trigger Network Manager reset 2 The user has issued a debug command nmr x where x is a valid remote unit number SEVERITY MAJOR TASK Network Manager PRODUCT RLC 9150 911x CANCELLATION None ACTION TO BE TAKEN System usually works as normal after the log is displayed If not contact technical support personal for help If the log is displayed too frequently chec...

Page 509: ...s are busy during the first attempt The system records the status of the initial attempt as well as the last attempt if made SEVERITY NORMAL TASK Call Processing PRODUCT RLC CANCELLATION None ACTION TO BE TAKEN Ensure that the log shows SUCCESS after every DN Discovery session either triggered by time of day or manually In case of FAILURE PARTIAL SUCCESS check if the DN Discovery port is in idle n...

Page 510: ...stic Definition LOG NUMBER 84 DESCRIPTION This log indicates that a voice modem DSP has loaded successfully SEVERITY NORMAL TASK VPM PRODUCT RLC 9150 911x CANCELLATION None ACTION TO BE TAKEN None PARAMETERS 1 Single digit DSP device ID 2 DSP module 3 DSP device DISPLAYED TEXT DSP P1 load successful P2 P3 ...

Page 511: ...the 911x this message indicates failure of the only DSP and represents a CRITICAL failure SEVERITY MAJOR CRITICAL on 911x TASK VPM PRODUCT RLC 9150 911x CANCELLATION Log number 83 DSP load successful ACTION TO BE TAKEN 1 Swap DSP module slot positions to see if the failure follows one DSP module Report failures to on board DSPs Module 0 to Nortel 2 Check DSP status using Configuration Manager s Al...

Page 512: ... None ACTION TO BE TAKEN None PARAMETERS 1 Single digit DSP device ID 2 DSP module number 3 DSP device number 4 If the user manually initiates the request the cause shows as User If the reload arose from detection of DSP failure and subsequent automatic dynamic DSP recovery the cause shows as Auto Note If the DSP has already been taken out of service OOS due to catastrophic failure the code ignore...

Page 513: ...ser execution of the DSP restart debug command which first takes the DSP OOS then tries to restart it SEVERITY MAJOR CRITICAL on 911x TASK VPM PRODUCT RLC 9150 911x CANCELLATION This action is followed by either log number 83 or 84 to indicate reload SUCCESS or FAILURE respectively ACTION TO BE TAKEN No action is required unless this results from DSP load failure refer to log number 84 PARAMETERS ...

Page 514: ...KEN Check the RLC configuration to ensure that a sufficient number of DSPs have been configured with the 911x DSP load PARAMETERS None DISPLAYED TEXT Modem channel request denied No modem channels available LOG NUMBER 90 DESCRIPTION This log indicates that no emergency number is programmed in the table SEVERITY NORMAL TASK MMI PRODUCT 9150 911x CANCELLATION None ACTION TO BE TAKEN Configure at lea...

Page 515: ...N TO BE TAKEN Monitor the BRI module If the cause is not a user initiated reset a problem exists with either the BRI hardware or software Try replacing the BRI module or swapping the BRI module with another slot that shows no problem If the problem persists contact Nortel Note MMI code via MMI_SW_UPLD_LOG_ID reports the status of a BRI module restart resulting from an upload command PARAMETERS 1 B...

Page 516: ...the same MADN group should have the same compression rate and priority SEVERITY WARNING TASK Call Processing PRODUCT RLC CANCELLATION None ACTION TO BE TAKEN Configure the Circuit rule for all the ports in the MADN Group the same Save the configuration and force DN Discovery from Configuration Manager PARAMETERS 1 MADN Group Number 2 DN 3 Port Number 4 Port Number DISPLAYED TEXT MADN group P1 DN P...

Page 517: ...one PARAMETERS 1 Port number that dialed the emergency access code 2 DN that dialed the emergency access code DISPLAYED TEXT Emergency Code Dialed from port P1 DN P2 PRODUCES HOST PBX ALARM AND ALERT Yes LOG NUMBER 94 DESCRIPTION This log indicates that ONLINE SPRE code was dialed from a port SEVERITY NORMAL TASK Device Control PRODUCT RLC 9150 911x CANCELLATION Log number 2 FB_RECOVERY_LOG_ID ACT...

Page 518: ...EN None PARAMETERS 1 Port number that dialed the SPRE code DISPLAYED TEXT Offline SPRE Code dialed from port P1 LOG NUMBER 96 DESCRIPTION This log indicates that the Auto Upgrade function was attempted SEVERITY NORMAL TASK Auto Upgrade PRODUCT RLC 9150 911x CANCELLATION Log number 2 FB_RECOVERY_LOG_ID ACTION TO BE TAKEN None PARAMETERS 1 Success Failed 2 TCPIP Address of TFTP Server used 3 Filenam...

Page 519: ...T RLC CANCELLATION None ACTION TO BE TAKEN None PARAMETERS 1 Remote Unit ID DISPLAYED TEXT Modem retrain remote ID P1 error detected by RLC LOG NUMBER 99 DESCRIPTION This message indicates that an incoming call is being transferred due to network congestion but the transfer has failed SEVERITY CRITICAL TASK Call Processing PRODUCT RLC CANCELLATION None ACTION TO BE TAKEN Check PBX configuration PA...

Page 520: ... failure 2 Destination port number of the incoming call 3 Device key number the call is on DISPLAYED TEXT Network Congestion Call Transfer failure P1 Port P2 Key P3 LOG NUMBER 101 DESCRIPTION This message indicates that an incoming call is being transferred due to network congestion but the transfer has failed SEVERITY MINOR TASK Call Processing PRODUCT RLC CANCELLATION None ACTION TO BE TAKEN Che...

Page 521: ...LC CANCELLATION None ACTION TO BE TAKEN None PARAMETERS 1 String indicating Completed 2 Destination port number of the incoming call 3 Device key number the call is on DISPLAYED TEXT Network Congestion Call Transfer P1 Port P2 Key P3 LOG NUMBER 103 DESCRIPTION Indication of the PSTN Direction Establishment feature SEVERITY NORMAL TASK Network Manager PRODUCT RLC CANCELLATION None ACTION TO BE TAKE...

Page 522: ...splay log definitions Standard 4 0 Statistic Definition LOG NUMBER 104 DESCRIPTION Software system reset is being performed SEVERITY NORMAL TASK None PRODUCT RLC 9150 911x CANCELLATION None ACTION TO BE TAKEN None PARAMETERS None DISPLAYED TEXT Software System Reset ...

Page 523: ...dapter Hardware required to support a particular device For example network adapters provide a port for the network wire Adapters can be expansion boards or part of the computer s main circuitry administrator A user who is responsible for maintaining the RLC or its associated remote units agent A person who is responsible for handling customer calls analog The type of signal used by most telephone...

Page 524: ...nits support all of Nortel s ACD applications B bandwidth The amount of data that the network can transmit usually expressed in Mbytes per second baseboard Refer to motherboard Basic Input Output System Flash ROM based code that runs the Power On Self Test POST and bootstrap loader BIOS contains low level access routines for hardware that can be called from DOS BIOS Refer to Basic Input Output Sys...

Page 525: ...ts all devices on a LAN byte Abbreviation for binary term a unit of storage capable of holding a single character On almost all modern computers a byte is equal to eight bits Large amounts of memory are indicated in terms of kilobytes 1024 bytes megabytes 1 048 576 bytes and gigabytes 1 073 741 824 bytes C cache A temporary storage area in computer memory call duration timer Used in PSTN mode only...

Page 526: ...herboards expansion boards daughterboards controller boards network interface cards and video adapters CD ROM A type of optical disk capable of storing large amounts of data up to 1 Gbyte although the most common size is 630 Mbytes A single CD ROM has the storage capacity of 700 floppy disks and is particularly well suited to information that requires large storage capacity CLAN Refer to Customer ...

Page 527: ...which it is connected controller board A special type of expansion board that contains a controller for a peripheral device When you attach new devices to a computer such as a disk drive often a controller board must also be added CPU Central Processing Unit This is the system unit that holds a PC s essential components crash A serious computer failure during which the computer stops working or a ...

Page 528: ...en converted to digital form Directory Number The number that identifies a phoneset on a switch The directory number DN could be a local extension local DN a public network telephone number or an automatic call distribution directory number ACD DN DLL Refer to Dynamic Link Library DN Refer to Directory Number driver A program that controls a device Every device whether it is a printer disk drive o...

Page 529: ...ad Only Media ELAN Refer to Embedded Local Area Network Electronically Erasable Programmable Read Only Media A memory chip that needs only a higher than normal voltage and current to erase its contents An EEPROM chip can be erased and reprogrammed without taking it out of its socket An EEPROM chip gives a computer and its peripherals a means of storing data without the need for a constant supply o...

Page 530: ...uch as the sending or receiving of a message the opening or closing of an application or the reporting of an error Some events are for information only while others can indicate a problem expansion board Any board that plugs in to one of the computer s expansion slots Expansion boards include controller boards LAN cards and video adapters expansion bus Enables expansion boards to access the microp...

Page 531: ... 32 or 40 kbps G 729A G 729A is a voice compression International Telecommunications Union ITU standard that can be used in a wide range of applications including wireless communications digital satellite systems packetized speech and digital leased lines G 729A provides 8 Kbps of bandwidth for compressed speech at toll quality equivalent to G 726 32 Kbps ADPCM under clean channel condition gatewa...

Page 532: ...e remote site that is used to establish a connection with the host PBX or to receive incoming calls from the host PBX host controlled call mode When a call is placed to someone at the host site or when someone from the host site calls the remote site the call is in host controlled call mode Calls in host controlled mode are routed through the PBX host station A telephone set located at the host PB...

Page 533: ...dress Internet Protocol address An identifier for a computer or device on a TCP IP network Networks use the TCP IP protocol to route messages based on the IP address of the destination The format of an IP address is a 32 bit numeric address written as four numbers separated by periods Each number can be 0 255 For example 1 160 10 240 can be an IP address ISDN Integrated Services Digital Network A ...

Page 534: ... your site local call appearance key An assigned key on the telephone set at the Remote Gateway 9150 site that is used to call another station at the branch office or to place and receive calls through the local PSTN locally controlled call mode When you place a call from a specified local call appearance key or your call is to another telephone at your branch site you are in locally controlled ca...

Page 535: ...ed the system board MTBF Mean time between failures Mu law A companding method for encoding and decoding audio signals in 24 channel pulse code modulated PCM systems Mu law is the method used in North America and Japan Refer also to A law Multi user ports A RLC port feature that allows multiple stations to time share a single port on the host PBX All stations that use a multi user port are always ...

Page 536: ... second application OEM Original equipment manufacturer online offline table The online offline table is configured on the RLC It allows you to schedule times that the host PBX connection is made available to the remote site and at which times all telephones at the remote site can use only the local telephone service The online offline table is used for controlling ISDN BRI costs Open System Inter...

Page 537: ... data is constructed as a UDP IP voice packet for transmission over an IP network parity The quality of being either odd or even The fact that all numbers have parity is commonly used in data communications to ensure the validity of data PBX Refer to private branch exchange pegging The action of incrementing statistical counters to track system events pegging threshold A threshold used to define a...

Page 538: ...s internal telephone needs A PBX usually offers more advanced features than are generally available on the public network Users of the PBX share a certain number of outside lines for making telephone calls external to the PBX protocol A standard format used for communication between two devices The protocol determines the type of error checking to be used the data compression method if any how the...

Page 539: ...ce site RJ 45 connector An 8 position 8 conductor modular jack that provides the 10BaseT Ethernet connection ROM Read Only Memory This is the computer memory on which data has been prerecorded and from which it cannot be removed router A device that connects two LANs Routers are similar to bridges but provide additional functionality such as the ability to filter messages and forward them to diffe...

Page 540: ...rs and database servers service A process that adheres to a Windows NT structure and requirements A service provides system functionality Service Control Manager A Windows NT process that manages the different services on the PC silence suppression A feature that prevents packet transmission during periods when there is no voice data present Simple Network Management Protocol A set of protocols fo...

Page 541: ...mask A subnet mask is the part of the IP address used to represent a subnetwork within a network A typical IP address might be 192 210 34 144 Each part of this address is made up of eight bits The subnet mask identifies to the RLC or remote unit what portion of the IP address represents the network and subnetwork and what portion represents the host switch In a telecommunications network a switch ...

Page 542: ...services such as Direct Inward Dialing DID ISDN and central office connectivity trunk access code A trunk access code is a number that is used by the Remote Gateway 9150 unit to determine which trunk to use when routing a call For example 9 is a common trunk access code used to obtain an outside line Note All trunk access codes are configured on the Remote Gateway 9150 unit with a pound sign in No...

Page 543: ... voice compression Prior to transmission the voice data is compressed after transmission the data is converted back to voice data at the destination Voice compression means that voice consumes less bandwidth leaving more bandwidth for data or other voice or fax communications voice jitter attenuation A feature that removes the variable delays from the voice packets sent across the IP network thus ...

Page 544: ...516 Remote Gateway 9150 Installation and Administration Guide Glossary Standard 4 0 ...

Page 545: ...Status 299 Total Up Trunk BW 299 Used IP BW 299 Used Trunk BW 299 Bandwidth Connection Statistics field descriptions 299 Block Incoming Local Call on Primary B Chan nel 204 BRI Information Statistics Available Channels 317 Cross Connection Type 317 Device Number 317 In Service 317 Module Index 317 Module Number 317 Name 317 Total Channels 317 Usage 317 Bridge Port 211 223 Browse Upload Configurati...

Page 546: ...10 223 DSP Load 241 DSP Statistics Name 310 DSP statistics Available Channels 309 Available Flex Channels 309 Available MIPS 309 Available Modem Channels 309 Device Number 309 In Service 309 Module Number 309 Single Dig Dev ID 309 Total Channels 309 Total Flex Channels 309 Total MIPS 309 Total Modem Channels 309 Total Reserved Channels 310 Total Tones Channels 310 Total Voice Channels 309 Duration...

Page 547: ...epeat 189 No of Cycles 190 Tone Code 189 Tone Type 189 IP Address 161 193 RLC Connection Configuration 203 Software Upload 341 Syslog Configuration 249 Upload Configuration 286 IP Connection 203 IP Gateway 193 IP Network Mask 193 IP QoS Status 299 IP Signaling 204 ISDN Line Type 229 ISDN Module Information Link Status 326 Module Number 326 Module Type 326 Usage 326 L LAN Drv 313 Last Transition to...

Page 548: ... 313 Optional Feature Keys 213 P Paging 210 223 Phone Type 210 Port No 319 Port Type 208 222 Priority 302 Provision ID 202 PSTN Connection 203 PSTN Number 231 R Remote Call Statistics Call Start Time 321 Connection ID 321 Duration 321 RLC ID 321 RLC Port No 321 ROU Remote Gateway 9150 unit Port No 321 Remote ID 296 302 Remote Unit Number 299 Retrieve button 143 150 153 RLC ID 321 RLC Port 208 222 ...

Page 549: ... BW 302 Connection ID 302 Current Media 302 Last Transition to IP 302 Last Transition to PSTN 302 Priority 302 Remote ID 302 Start Time 302 Transitions to IP 302 Transitions to PSTN 302 Type 302 Caller Info Statistics field descriptions 302 Device Information Statistics Call Status 324 Device Type 324 Login Status 324 ROU Port Number 324 Type 324 DSP Statistics Name 310 DSP statistics Available Ch...

Page 550: ...ed Number 296 Close Time 296 Duration 296 Remote ID 296 Start Time 296 Status 296 Trunk Number 296 Trunk Connection Statistics field descrip tions 296 Status 296 306 Auto Upgrade Configuration 245 BRI Configuration 230 Syslog Configuration 249 Trunk Group Configuration 237 Switch Type 230 T TFTP Server IP Address 245 Time Auto Upgrade 245 Time Offset 179 Total Channels 309 317 Total Flex Channels ...

Page 551: ...2 324 U Unit ID 9150 System Configuration 178 RLC Connection Configuration 203 Usage 317 326 Used IP BW 299 Used Trunk BW 299 V Version 306 W Which module would you wish to configure 124 Wish to configure Multiple 9150 Ports 123 Wish to Enable IP Voice Connection to Remote 122 Wish to Enable PSTN Connection to RLC 123 ...

Page 552: ...524 Remote Gateway 9150 Installation and Administration Guide Fields Index Standard 4 0 ...

Page 553: ...DSP application modules 9 trunk interface modules 8 Admin connector pin out table 409 administration password changing 280 281 password changing 280 PC connection options 59 Optivity Telephony Manager and Configuration Manager 63 software command line interface 44 Configuration Manager 43 connection options 43 Alarms and alerts 366 display logs 422 analog calling required configuration 220 analog ...

Page 554: ...254 Call appearance keys MADN 253 SCR SCN keys 253 call appearance keys 253 defined 253 dial tone delay 253 254 host call appearance key 261 local call appearance key 262 call blocking 57 calculating system requirements 58 defined 57 reducing between Remote Gateway 9150 unit and host PBX 58 Call Forward 211 276 Call Log M39xx digital telephone sets country code 27 trunk access code 27 call set up ...

Page 555: ... 216 217 218 219 DSP Configuration property sheet 239 EAC 176 host PBX 222 MCA 75 IP addresses 193 IP addresses saving to Flash 193 IP configuration Full Duplex Ethernet 196 MADN 253 MCAs and ATAs maximum quantity 257 Phone Type 207 recommendation 390 Remote Gateway 9100 Series unit connection types 134 Remote Gateway 9150 unit Companding Algorithm 185 defining a fax station 221 NLP 175 RLC connec...

Page 556: ...n what to do if the PING did not work 364 connection bandwidth extra bandwidth 37 priority reserved bandwidth 37 connection options 10BaseT Ethernet interface 10 analog port for fax machines 11 ethernet connection 60 ISDN BRI lines to PSTN 10 QoS Transitioning Technology 10 serial connection 59 connection types 14 connectivity troubleshooting PING failure 364 connector pin out tables Admin 409 Eth...

Page 557: ...culating system requirements 385 compression algorithms G 711 257 G 729A 257 G 729A FAX 257 no compression 257 DSP Configuration property sheet 239 MCR keys 254 SCR SCN keys 253 DSP modules adding 72 installing 96 removing 96 when to install 93 where they can be installed 94 DSP Statistics 309 DSP Statistics screen 307 DTMF tones analog port 220 dynamic port pooling 35 E EAC configuration 176 elec...

Page 558: ...onfiguration 222 fax port configuring 222 fax support 41 features supported 39 supported with Bridge Ports 39 Voice over IP packet loss handling techniques 33 packetized voice 33 silence suppression 33 voice jitter attenuation buffer 33 field descriptions Local Profile Configuration 211 File Open 148 153 File Save As 149 153 Firewall device 167 firmware types of 337 upgrade performing 338 upgrade ...

Page 559: ...locally controlled indicator updates 269 Industry Canada notice 412 installation 98 Remote Gateway 9150 unit 98 installing the Remote Gateway 9150 unit 98 Configuration Wizard 115 connecting 105 cover removing 90 general safety 86 mounting 98 network connections testing 129 powering up 111 software installing 113 unpacking and inspecting 89 installing planning for telecom manager s installation ch...

Page 560: ...riptions 211 Local Profile Configuration dialog box 209 223 local ringback analog port 220 local stations trunk groups 254 local switchover 184 local trunk calls pre dialing 261 locally controlled mode 18 261 Call Transfer feature 275 Call Waiting feature 274 275 calls placing 266 Hold feature 274 indicator updates 269 local call example 24 local trunk calls pre dialing 261 logging off from a unit...

Page 561: ...ommunication Adapters MCA equipped stations 257 MCR keys DSP requirements 254 Meridian 1 PBX xxii data port configuration example 394 voice port configuration example 392 Meridian Administration Tools MAT 63 Meridian Communication Adapters 30 messages telephone display 270 minimum call duration timer 14 Module LED indicator 4 Trunk Group B Channel 238 mounting the Remote Gateway 9150 unit choosing...

Page 562: ...nging 65 online offline table configuration 40 description 40 how the table works 40 optional modules DSP application module 9 trunk interface module 8 outgoing calls placing 17 264 P packet loss handling techniques 33 packetized voice default algorithm 33 G 711 33 G 726 33 G 729A 33 packet loss handling techniques 33 silence suppression 33 voice jitter attenuation buffer 33 Paging 276 password Co...

Page 563: ... 6 power up LED indicators 111 precautionary messages 86 pre dialing local trunk calls 261 priority level circuit only 36 IP only 36 normal 36 priority reserved bandwidth 37 private lines 255 problems solving connectivity PING failure 364 Provision ID security level 12 PSTN testing 131 PSTN mode implementing 76 PSTN Statistics Channel Number 334 CRC Errors 334 Frame Length Violations 334 ITE Frame...

Page 564: ...ard 115 connecting to the network 109 connection options 10 cover removing 91 replacing 92 description 2 3 Ethernet connection default 10 full duplex 10 half duplex 10 how it works 16 implementation NAPT routers 78 NAT routers 78 79 LED indicators 3 349 Boot status 4 Ethernet 4 Module 4 Power 4 power up behavior 111 troubleshooting 349 V 35 4 MCA capacity 257 mounting 98 network connections testin...

Page 565: ...2 controlling online and offline modes 263 Startup Information SLOTNO 304 STATUS 304 TYPE 304 VERSION 304 station configuration call appearance keys 253 stations 9150 Device Configuration sheet 207 assignment and configuration 81 ATA and MCA equipped stations and bandwidth requirements 257 call appearance keys 253 call processing capabilities and station settings 251 calling permissions and restri...

Page 566: ...ation SLOTNO 304 STATUS 304 TYPE 304 VERSION 304 Trunk Connection Statistics screen 294 description 296 displaying 295 STATUS 304 Status refer also to Boot status supported applications ACD applications 32 Computer Telephony Integration applications 31 supported Codecs data stream 42 G 711 42 G 726 42 G 729A 42 supported digital telephone sets 26 M2006 26 M2008D 26 M2008HFD 26 M2216D 26 M2616D 26 ...

Page 567: ...ure 364 device connectivity 356 digital telephone 351 LED indicators 349 overview 348 Ping option 362 recovering from a catastrophic failure 367 Remote Gateway 9150 LED indicators 349 software problems 360 trunk access code M39xx digital telephone sets 27 trunk access codes 234 Trunk Connection Statistics 294 descriptions 296 displaying 295 trunk connections 13 bandwidth allocation 65 changing onl...

Page 568: ...e upgrade 346 upgrades performing firmware upgrade 338 firmware version verifying 335 software version verifying 335 types of 337 upgrades and configuration files 339 when to perform 339 Upload Configuration 151 153 UPS requirements 6 User On Demand Idle Timer ACD 32 User On Demand Minimum Call Timer ACD 32 V V 35 LED indicator 4 VERSION 304 voice jitter attenuation buffer 33 Voice over IP impleme...

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Page 570: ...manufacturing methods or other circumstances may warrant Nortel the Nortel logo the Globemark Unified Networks Meridian 1 PBX Communication Server 1000 CS 1000 and Communication Server 2100 CS 2100 are trademarks of Nortel TelStrat is a registered trademark of TelStrat International Ltd CallParrot is a trademark of TelStrat International Ltd Microsoft MS DOS and Windows are trademarks of Microsoft...

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