About This Guide
Obtaining Additional Publications and Information
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Cisco 11500 Series Content Services Switch Hardware Installation Guide
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Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2
issues. These classifications are assigned when severe network degradation
significantly impacts business operations. When you contact the TAC Escalation
Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a
case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country,
go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations
center to determine the
Cisco support services to which your company is entitled: for example,
SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When
you call the center, please have available your service agreement number and your
product serial number.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is
available from various online and printed sources.
•
The Cisco Product Catalog describes the networking products offered by
Cisco Systems, as well as ordering and customer support services. Access the
Cisco Product Catalog at this URL:
http://www.cisco.com/en/US/products/products_catalog_links_launch.html
•
Cisco Press publishes a wide range of networking publications. Cisco
suggests these titles for new and experienced users: Internetworking Terms
and Acronyms Dictionary, Internetworking Technology Handbook,
Internetworking Troubleshooting Guide, and the Internetworking Design
Guide. For current Cisco Press titles and other information, go to Cisco Press
online at this URL:
http://www.ciscopress.com
•
Packet magazine is the Cisco quarterly publication that provides the latest
networking trends, technology breakthroughs, and Cisco products and
solutions to help industry professionals get the most from their networking
investment. Included are networking deployment and troubleshooting tips,
