Cisco 8832 Administration Manual Download Page 167

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C H A P T E R

Phone Troubleshooting

•

General Troubleshooting Information, on page 157

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Startup Problems, on page 159

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Phone Reset Problems, on page 163

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Phone Cannot Connect to LAN, on page 165

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Cisco IP Phone Security Problems, on page 165

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Audio Problems, on page 167

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General Telephone Call Problems, on page 168

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Troubleshooting Procedures, on page 169

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Control Debug Information from Cisco Unified Communications Manager, on page 172

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Additional Troubleshooting Information, on page 173

General Troubleshooting Information

The following table provides general troubleshooting information for the Cisco IP Phone.

Table 26: Cisco IP Phone Troubleshooting

Explanation

Summary

A prolonged Layer 2 broadcast storm (lasting several
minutes) on the voice VLAN may cause IP phones to
reset, lose an active call, or be unable to initiate or
answer a call. Phones may not come up until a
broadcast storm ends.

Prolonged broadcast storms cause IP phones to reset,
or be unable to make or answer a call

Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager

157

Summary of Contents for 8832

Page 1: ... for Cisco Unified Communications Manager First Published 2017 09 15 Last Modified 2018 11 29 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 ...

Page 2: ... Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP header...

Page 3: ... Expansion Microphone 11 Related Documentation 12 Cisco IP Conference Phone 8832 Documentation 12 Cisco Unified Communications Manager Documentation 12 Cisco Unified Communications Manager Express Documentation 12 Cisco Hosted Collaboration Service Documentation 12 Cisco Business Edition 4000 Documentation 12 Documentation Support and Security Guidelines 13 Cisco Product Security Overview 13 Termi...

Page 4: ...phone Charging Cradle 33 Install the Conference Phone in Daisy Chain Mode 34 Reboot Your Conference Phone from the Backup Image 35 Set Up the Phone from the Setup Menus 36 Apply a Phone Password 37 Text and Menu Entry From the Phone 37 Configure the Network Settings 38 Network Setup Fields 38 Set Domain Name Field 42 Enable Wireless LAN from the Phone 42 Set Up the Wireless LAN from Cisco Unified ...

Page 5: ...nt 63 C H A P T E R 6 Self Care Portal Overview 63 Set Up User Access to the Self Care Portal 63 Customize the Self Care Portal Display 64 Cisco IP Conference Phone Administration 65 P A R T I I I Cisco IP Conference Phone Security 67 C H A P T E R 7 Cisco IP Phone Security Overview 67 Security Enhancements for Your Phone Network 68 Supported Security Features 68 Set Up a Locally Significant Certi...

Page 6: ...ecurity Ciphers 103 Schedule Power Save for Cisco IP Phone 104 Schedule EnergyWise on Cisco IP Phone 106 Set Up Do Not Disturb 109 Set Up Call Forward Notification 110 UCR 2008 Setup 111 Set Up UCR 2008 in Common Device Configuration 111 Set Up UCR 2008 in Common Phone Profile 112 Set Up UCR 2008 in Enterprise Phone Configuration 112 Set Up UCR 2008 in Phone 112 Mobile and Remote Access Through Ex...

Page 7: ...es Window 124 Display the Network Statistics Window 131 Display the Call Statistics Window 134 Cisco IP Phone Web Page 136 Access the Phone Web Page 136 Device Information Web Page 137 Network Setup Web Page 138 Ethernet Information Web Page 144 Network Web Pages 145 Console Logs Core Dumps Status Messages and Debug Display Web Pages 147 Streaming Statistics Web Page 147 Streaming Statistics Web P...

Page 8: ...DHCP Setting Errors 163 Phone Resets Due to Incorrect Static IP Address 164 Phone Resets During Heavy Network Usage 164 Phone Resets Due to Intentional Reset 164 Phone Resets Due to DNS or Other Connectivity Issues 164 Phone Does Not Power Up 165 Phone Cannot Connect to LAN 165 Cisco IP Phone Security Problems 165 CTL File Problems 165 Authentication Error Phone Cannot Authenticate CTL File 165 Ph...

Page 9: ...ooting Information 173 Maintenance 175 C H A P T E R 1 3 Restart or Reset the Conference Phone 175 Restart the Conference Phone 175 Reset the Conference Phone Settings from the Phone Menu 175 Reset the Conference Phone to Factory Defaults from the Keypad 176 Voice Quality Monitoring 176 Voice Quality Troubleshooting Tips 177 Cisco IP Phone Cleaning 178 International User Support 179 C H A P T E R ...

Page 10: ...Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager x Contents ...

Page 11: ...action on page 21 Support for Whisper Paging on Cisco Unified Communications Manager Express support Product Specific Configuration on page 93 Support for Disable TLS Ciphers New and Changed Information for Firmware Release 12 1 1 The following table describes changes to the Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager to support Firmware Release 12 ...

Page 12: ...ons Manager on page 43 Set Up Wireless LAN from the Phone on page 44 Set the Number of WLAN Authentication Attempts on page 45 Enable WLAN Prompt Mode on page 46 Set Up a Wi Fi Profile using Cisco Unified Communications Manager on page 46 Set Up a Wi Fi Group using Cisco Unified Communications Manager on page 48 Support for Wi Fi Mobile and Remote Access Through Expressway on page 113 Deployment S...

Page 13: ...se 12 0 1 SR2 New or Updated Section Revision Phone Power Requirements on page 16 Ways to Provide Power to Your Conference Phone on page 29 Install the Conference Phone on page 28 Support for Cisco IP Conference Phone 8832 PoE Injector Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager 3 New and Changed Information New and Changed Information for Firmware ...

Page 14: ...Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager 4 New and Changed Information New and Changed Information for Firmware Release 12 0 1 SR2 ...

Page 15: ...P A R T I About the Cisco IP Conference Phone Cisco IP Conference Phone Hardware on page 7 Technical Details on page 15 ...

Page 16: ......

Page 17: ... provides an audiophile sound experience with a full duplex two way wideband G 722 audio hands free speaker This phone is a simple solution that meets the challenges of the most diverse rooms Figure 1 Cisco IP Conference Phone 8832 The conference phone has sensitive microphones with 360 degree coverage This coverage lets you speak in a normal voice and be heard clearly from up to 10 feet 3 m away ...

Page 18: ...ith the Daisy Chain kit the configuration provides coverage for a room up to 20 x 57 feet 6 1 x 17 4 m and up to 42 people The Cisco IP Conference Phone 8832NR non radio version does not support Wi Fi wireless expansion microphones or Bluetooth Like other devices a Cisco IP Phone must be configured and managed These phones encode and decode the following codecs G 711 a law G 711 mu law G 722 G722 ...

Page 19: ...es You can also obtain statistics about an active call or firmware versions on the phone To function in the IP telephony network the Cisco IP Phone must connect to a network device such as a Cisco Catalyst switch You must also register the Cisco IP Phone with a Cisco Unified Communications Manager system before sending and receiving calls Cisco IP Conference Phone 8832 Buttons and Hardware The fol...

Page 20: ...in an optional kit Use of the expansion microphones allows greater coverage in a larger room and for more people For best results we recommend that the microphones be placed between 3 feet 0 91 m and 7 feet 2 1 m away from the phone Figure 3 Wired Expansion Microphone When the conference phone is in a call the expansion microphone LED around the Mute button is lit green When the microphone is mute...

Page 21: ...are muted If the phone is paired with a wireless microphone for example Wireless microphone 1 and you connect the wireless microphone to a charger pressing the Show detail softkey indicates the charge level for that microphone When the phone is paired with a wireless microphone and you connect a wired microphone the wireless microphone gets unpaired and the phone is paired with the wired microphon...

Page 22: ...e phone model and Cisco Unified Communications Manager Express release Navigate from the following documentation URL https www cisco com c en us support unified communications unified communications manager express tsd products support series home html Cisco Hosted Collaboration Service Documentation See the Cisco Hosted Collaboration Solution Documentation Guide and other publications that are sp...

Page 23: ...rt distribute or use encryption Importers exporters distributors and users are responsible for compliance with U S and local country laws By using this product you agree to comply with applicable laws and regulations If you are unable to comply with U S and local laws return this product immediately Further information regarding U S export regulations can be found at https www bis doc gov policies...

Page 24: ...Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager 14 About the Cisco IP Conference Phone Terminology Differences ...

Page 25: ...g Times of Network Congestion on page 22 Physical and Operating Environment Specifications The following table shows the physical and operating environment specifications for the conference phone Table 2 Physical and Operating Specifications Value or Range Specification 32 to 104 F 0 to 40 C Operating temperature 10 to 90 noncondensing Operating relative humidity 14 to 140 F 10 to 60 C Storage tem...

Page 26: ...ment with a Cisco IP Conference Phone 8832 Non PoE Ethernet Injector Wi Fi deployment with a Cisco IP Conference Phone 8832 Power Adapter Table 3 Guidelines for Cisco IP Conference Phone Power Guidelines Power Type If you are using either the Cisco IP Conference Phone 8832 PoE Injector or Cisco IP Conference Phone 8832 Ethernet Injector make sure that the switch has a backup power supply to ensure...

Page 27: ...hat are required for voice communication The following table provides an overview of the network protocols that the phones support Table 4 Supported Network Protocols on the Cisco IP Conference Phone Usage Notes Purpose Network Protocol BootP enables a network device such as the phone to discover certain startup information such as its IP address Bootstrap Protocol BootP The phone uses CDP to comm...

Page 28: ...ications with both HTTP and HTTPS support have two URLs configured phones that support HTTPS choose the HTTPS URL A lock icon is displayed to the user if the connection to the service is via HTTPS Hypertext Transfer Protocol Secure HTTPS is a combination of the Hypertext Transfer Protocol with the SSL TLS protocol to provide encryption and secure identification of servers Hypertext Transfer Protoc...

Page 29: ... h i t e _ p a p e r 0 9 0 0 a e c d 8 0 4 c d 4 6 d s h t m l LLDP MED is an extension of the LLDP standard developed for voice products Link Layer Discovery Protocol Media Endpoint Devices LLDP MED Phones use the RTP protocol to send and receive real time voice traffic from other phones and gateways RTP is a standard protocol for transporting real time data such as interactive voice and video ov...

Page 30: ...For more information see the documentation for your particular Cisco Unified Communications Manager release TFTP allows you to transfer files over the network On the phone TFTP enables you to obtain a configuration file specific to the phone type Trivial File Transfer Protocol TFTP Related Topics Cisco Unified Communications Manager Documentation on page 12 Cisco Unified Communications Manager Int...

Page 31: ...enario Conference Only supported in the connected call transfer scenario Join Supported using the Conference button or hookflash access Hold Supported using the Hold button Barge and Merge Not supported Direct Transfer Not supported Select Not supported The users cannot create conference and transfer calls across different lines Unified CME supports intercom calls also known as whisper paging But ...

Page 32: ...n file will contain sensitive information To ensure the privacy of a configuration file you must configure it for encryption For more information see the documentation for your particular Cisco Unified Communications Manager release A phone requests a configuration file whenever it resets and registers with Cisco Unified Communications Manager A phone accesses a default configuration file named Xm...

Page 33: ...P A R T II Cisco IP Conference Phone Installation Phone Installation on page 25 Cisco Unified Communications Manager Phone Installation on page 51 Self Care Portal Management on page 63 ...

Page 34: ......

Page 35: ...meet specific requirements One requirement is the appropriate bandwidth The phones require more bandwidth than the recommended 32 kbps when they register to Cisco Unified Communications Manager Consider this higher bandwidth requirement when you configure your QoS bandwidth For more information refer to Cisco Collaboration System 12 x Solution Reference Network Designs SRND or later https www cisc...

Page 36: ...ation is disabled by default In some cases you might not want to use autoregistration for example if you want to assign a specific directory number to the phone or if you want to use a secure connection with Cisco Unified Communications Manager For information about enabling autoregistration see the documentation for your particular Cisco Unified Communications Manager release When you configure t...

Page 37: ...o Unified Communications Manager Documentation on page 12 Phone Addition Methods on page 56 Daisy Chain Mode You can connect two conference phones using a Smart Adapter and the USB C cables that are provided in the daisy chain kit to expand the audio coverage area in a room In daisy chain mode both units receive power though the Smart Adapter which is connected to a power adapter You can use only ...

Page 38: ...se the power source for the phone Power over Ethernet PoE deployment with a Cisco IP Conference Phone 8832 PoE Injector Non PoE Ethernet deployment with a Cisco IP Conference Phone 8832 Non PoE Ethernet Injector Wi Fi deployment with a Cisco IP Conference Phone 8832 Power Adapter For more information see Ways to Provide Power to Your Conference Phone on page 29 Step 2 Connect the phone to the swit...

Page 39: ...alls with the phone to verify that the phone and features work correctly Step 7 Provide information to the users about how to use their phones and how to configure their phone options This step ensures that users have adequate information to successfully use their Cisco phones Ways to Provide Power to Your Conference Phone Your conference phone needs power from one of these sources Power over Ethe...

Page 40: ... 7 Conference Phone Ethernet Power Options The following figure shows the two Ethernet power options Cisco IP Conference Phone 8832 Ethernet Injector with the Ethernet power option Cisco IP Conference Phone 8832 Non PoE Ethernet Injector with the Ethernet power option Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager 30 Cisco IP Conference Phone Installat...

Page 41: ...extend the microphones up to 7 feet 2 13m from the phone For best results we recommend that the microphones be placed at least 3 feet 0 91m away from the phone You must use either two wired microphones or two wireless microphones with the phone but not a mixed combination Note Procedure Step 1 Plug the end of the microphone cable into the port on the side of the conference phone Cisco IP Conferenc...

Page 42: ...ry in the microphone is low the battery indication LED blinks rapidly Before you begin Disconnect the wired expansion microphones before you install wireless expansion microphones You cannot use both wired and wireless expansion microphones at the same time Procedure Step 1 Position the table mount plate on the table surface location where you want to place the microphone Step 2 Remove the adhesiv...

Page 43: ...Plug the charging cradle power adapter into an electrical outlet Step 2 Plug one end of the USB C cable to the charging cradle and the other end into the power adapter The following figure shows installation of a wireless microphone charging cradle Figure 11 Wireless Microphone Charging Cradle Installation Related Topics Wireless Expansion Microphone on page 11 Install the Wireless Expansion Micro...

Page 44: ...nd LAN Port You can use only one microphone per unit You must use either two wired microphones or two wireless microphones with the phone but not a mixed combination Note The USB C cable for the power adapter is thinner than the USB C cables that connect to the phone Procedure Step 1 Plug the power adapter into the electrical outlet Step 2 Connect the short thinner USB C cable from the power adapt...

Page 45: ...Daisy Chain Mode Related Topics Daisy Chain Mode on page 27 One Phone in Daisy Chain Mode Doesn t Work on page 168 Reboot Your Conference Phone from the Backup Image Your Cisco IP Conference Phone 8832 has a second backup image that allows you to recover the phone when the default image has been compromised To reboot your phone from the backup image perform the following procedure Cisco IP Confere...

Page 46: ...hether a phone has access to the Settings menu or to options on this menu Use the Settings Access field in the Cisco Unified Communications Manager Administration Phone Configuration window to control access The Settings Access field accepts these values Enabled Allows access to the Settings menu Disabled Prevents access to most entries in the Settings menu The user can still access Settings Statu...

Page 47: ... the value of an option setting follow these guidelines Use the arrows on the navigation pad to highlight the field that you wish to edit Press Select in the navigation pad to activate the field After the field is activated you can enter values Use the keys on the keypad to enter numbers and letters To enter letters by using the keypad use a corresponding number key Press the key one or more times...

Page 48: ... Entry See the IPv4 Setup Submenu table This option displays only when the mode or in dual stack mode Menu IPv4 setup See the IPv6 Setup Submenu table Menu IPv6 setup Host name of the phone If using DHCP this name is automatically assigned String Host name Name of the Domain Name System DNS domain in which the phone resides To change this field turn off DHCP String Domain name Operational Virtual ...

Page 49: ...4 IPv4 address of the phone To change this field turn off DHCP IP Address Subnet mask that the phone uses To change this field turn off DHCP Subnet Mask Default router used that the phone uses To change this field turn off DHCP Default Router 1 Primary Domain Name System DNS server DNS Server 1 that the phone uses To change this field turn off DHCP DNS Server 1 Primary Domain Name System DNS serve...

Page 50: ... TFTP server nor the backup TFTP server is listed in the CTL or ITL file on the phone you must unlock the file before you can save changes to the TFTP Server 2 option In this case the phone deletes the file when you save changes to the TFTP Server 2 option A new CTL or ITL file downloads from the new TFTP Server 2 address See the TFTP Notes section after the final table TFTP Server 2 No No Yes DHC...

Page 51: ...ll acquire and use one IPv4 address and one IPv6 address It can use the IPv4 and the IPv6 address as required for media The phone uses either the IPv4 or IPv6 address for call control signalling For more information about IPv6 see Common Device Configuration in Cisco Unified Communications Manager Feature and Services Guide IPv6 Support in Cisco Unified Communications Devices chapter IPv6 Deployme...

Page 52: ...ration information see the Cisco IP Phone 8832 Wireless LAN Deployment Guide at this location https www cisco com c en us support collaboration endpoints unified ip phone 8800 series products implementation design guides list html The Cisco IP Phone 8832 Wireless LAN Deployment Guide includes the following configuration information Wireless network configuration Wireless network configuration in C...

Page 53: ...eck the Override Common Settings check box Step 2 To enable wireless LAN for a group of phones a Select Device Device Settings Common Phone Profile b Select the Enabled setting for the Wi Fi parameter To ensure that the configuration in this step works uncheck the Override Common Settings check box mentioned in Step 1d Note c Check the Override Common Settings check box d Associate the phones with...

Page 54: ...ocedure Step 1 Press Settings Step 2 Select Admin settings Network setup Wi Fi client setup Step 3 Set up the wireless configuration as described in the following table Table 8 Wi Fi Client Setup Menu Options To change Description Option Scroll to the Wireless option and use the toggle switch to change the setting between On and Off Turns the wireless radio on the Cisco IP Phone on or off Wireless...

Page 55: ...and Alternate TFTP servers For more information about the IPv6 address fields see the IPv6 Setup Submenu table IPv6 setup Display only Cannot configure Unique Media Access Control MAC address of the phone MAC address See Set Domain Name Field on page 42 Name of the Domain Name System DNS domain in which the phone resides Domain name Step 4 Press Save to make changes or press Revert to discard the ...

Page 56: ...Locate the phone that you need to set up Step 3 Navigate to the Product Specific Configuration area and set the WLAN Profile 1 Prompt Mode field to Enable Step 4 Select Save Step 5 Select Apply Config Step 6 Restart the phone Set Up a Wi Fi Profile using Cisco Unified Communications Manager You can configure a Wi Fi profile and then assign the profile to the phones that support Wi Fi The profile c...

Page 57: ...cted This name is displayed under the available network list on the phone and the phone can connect to this wireless network Frequency Band Available options are Auto 2 4 GHz and 5 GHz This field determines the frequency band that the wireless connection uses If you select Auto the phone attempts to use the 5 GHz band first and only uses the 2 4 GHz band when the 5 GHz is not available Step 5 In t...

Page 58: ... can then be assigned to the phone when you set up the phone Procedure Step 1 In Cisco Unified Communications Administration select Device Device Settings Wireless LAN Profile Group You can also define a wireless LAN profile group from System Device Pool Step 2 Click Add New Step 3 In the Wireless LAN Profile Group Information section enter a group name and description Step 4 In the Profiles for t...

Page 59: ... phone When the main screen displays it has started up properly Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager 49 Cisco IP Conference Phone Installation Verify the Phone Startup ...

Page 60: ...Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager 50 Cisco IP Conference Phone Installation Verify the Phone Startup ...

Page 61: ... the Cisco IP Phone in Cisco Unified Communications Manager Administration Some tasks in this procedure are optional depending on your system and user needs For more information on any of the steps see the documentation for your particular Cisco Unified Communications Manager release Perform the configuration steps in the following procedure using Cisco Unified Communications Manager Administratio...

Page 62: ... a collection of partitions that are searched to determine how a dialed number is routed The calling search space for the device and the calling search space for the directory number are used together The directory number CSS takes precedence over the device CSS Step 6 Configure a security profile for the device type and protocol Select System Security Phone Security Profile Step 7 Set up the phon...

Page 63: ...ry number choose None for the partition e From the Calling Search Space drop down list choose the appropriate calling search space The value that you choose applies to all devices that are using this directory number f In the Call Forward and Call Pickup Settings area choose the items for example Forward All Forward Busy Internal and corresponding destinations to which calls should be sent Example...

Page 64: ...ion area check the Enable Mobility box f In the Permissions Information area use the Add to Access Control Group buttons to add this user to any user groups For example you may want to add the user to a group that is defined as a Standard CCM End User Group g To view the details of a group select the group and click View Details h In the Extension Mobility area check the Enable Extension Mobility ...

Page 65: ...those in conference rooms do not have an associated user Note Step 15 Optional Associate a user with a user group Select User Management User Settings Access Control Group Assigns users a common list of roles and permissions that apply to all users in a user group Administrators can manage user groups roles and permissions to control the level of access and therefore the level of security for syst...

Page 66: ...unications Manager release Related Topics Cisco Unified Communications Manager Documentation on page 12 Enable Autoregistration for Phones on page 26 Add Phones Individually Collect the MAC address and phone information for the phone that you will add to the Cisco Unified Communications Manager Procedure Step 1 In Cisco Unified Communications Manager Administration choose Device Phone Step 2 Click...

Page 67: ...ommunications Manager Documentation on page 12 Add Users to Cisco Unified Communications Manager You can display and maintain information about the users registered in Cisco Unified Communications Manager Cisco Unified Communications Manager also allows each user to perform these tasks Access the corporate directory and other customized directories from a Cisco IP Phone Create a personal directory...

Page 68: ...Now Add a User Directly to Cisco Unified Communications Manager If you are not using a Lightweight Directory Access Protocol LDAP directory you can add a user directly with Cisco Unified Communications Manager Administration by following these steps If LDAP is synchronized you cannot add a user with Cisco Unified Communications Manager Administration Note Procedure Step 1 From Cisco Unified Commun...

Page 69: ...End Users to Group The Find and List Users window appears Step 5 Use the Find User drop down list boxes to find the users that you want to add and click Find A list of users that matches your search criteria appears Step 6 In the list of records that appear click the check box next to the users that you want to add to this user group If the list is long use the links at the bottom to see more resu...

Page 70: ...ctions remain accessible when communications with the controlling Cisco Unified Communications Manager are broken In this scenario the phone can keep an in progress call active and the user can access a subset of the features available When failover occurs the user receives an alert message on the phone For information on SRST see https www cisco com c en us support unified communications unified ...

Page 71: ...er should be indicated when the device reconnects to the Communications Manager after failover Yes Call Forward All Yes Speed Dial The iDivert softkey does not display No To Voicemail iDivert Lines are supported but cannot be shared Partial Line Filters The Park softkey does not display No Park Monitoring Message count badges appear on the phone screen Yes Enhanced Message Waiting Indication The s...

Page 72: ... not display No Mobility The softkey does not display No Privacy The Call Back softkey does not display No Call Back Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager 62 Cisco IP Conference Phone Installation Survivable Remote Site Telephony ...

Page 73: ...ovide end users with the following information about the Self Care Portal The URL to access the application This URL is https server_name portnumber ucmuser where server_name is the host on which the web server is installed and portnumber is the port number on that host A user ID and default password to access the application An overview of the tasks that users can accomplish with the portal These...

Page 74: ...using Enterprise Parameters Configuration settings in Cisco Unified Communications Manager Administration Show Ring Settings Show Line Label Settings The settings apply to all Self Care Portal pages at your site Note Procedure Step 1 In Cisco Unified Communications Manager Administration select System Enterprise Parameters Step 2 In the Self Care Portal area set the Self Care Portal Default Server...

Page 75: ...ference Phone Administration Cisco IP Conference Phone Security on page 67 Cisco IP Conference Phone Customization on page 85 Cisco IP Conference Phone Features and Setup on page 89 Corporate and Personal Directory on page 117 ...

Page 76: ......

Page 77: ...eTokens Note For more information about the security features see the documentation for your particular Cisco Unified Communications Manager release A Locally Significant Certificate LSC installs on phones after you perform the necessary tasks that are associated with the Certificate Authority Proxy Function CAPF You can use Cisco Unified Communications Manager Administration to configure an LSC F...

Page 78: ...ct search authentication TCP as the default protocol for remote audit logging FIPS mode An improved credentials policy Support for the SHA 2 family of hashes for digital signatures Support for a RSA key size of 1024 and 4096 bits For additional information about security see the following Security Guide for Cisco Unified Communications Manager https www cisco com c en us support unified communicat...

Page 79: ...e for EAP TLS with WLAN authentication The phones use the phone security profile which defines whether the device is nonsecure or secure For information about applying the security profile to the phone see the documentation for your particular Cisco Unified Communications Manager release If you configure security related settings in Cisco Unified Communications Manager Administration the phone con...

Page 80: ...ned files that the phone downloads The phone validates the signature to make sure that file tampering did not occur after the file creation Files that fail authentication are not written to Flash memory on the phone The phone rejects such files without further processing File authentication Uses the TLS protocol to validate that no tampering has occurred to signaling packets during transmission Si...

Page 81: ...Authority Proxy Function Defines whether the phone is nonsecure authenticated or encrypted Security profiles Lets you ensure the privacy of phone configuration files Encrypted configuration files You can prevent access to a phone web page which displays a variety of operational statistics for the phone Optional disabling of the web server functionality for a phone Additional security options which...

Page 82: ...ager Documentation on page 12 Set Up a Locally Significant Certificate Before you begin Make sure that the appropriate Cisco Unified Communications Manager and the Certificate Authority Proxy Function CAPF security configurations are complete The CTL or ITL file has a CAPF certificate In Cisco Unified Communications Operating System Administration verify that the CAPF certificate is installed The ...

Page 83: ...erver logs the error messages See the CAPF server documentation to locate the logs and to understand the meaning of the error messages Related Topics Cisco Unified Communications Manager Documentation on page 12 Enable FIPS Mode Procedure Step 1 In Cisco Unified Communications Manager Administration select Device Phone and locate the phone Step 2 Navigate to the Product Specific Configuration area...

Page 84: ...mmunications Manager Administration System Service Parameters Select the server and then the Unified Communications Manager service In the Service Parameter Configuration window select the option in the Feature Secure Tone area The default is False Secure Conference Call Identification You can initiate a secure conference call and monitor the security level of participants A secure conference call...

Page 85: ...ference bridge set up A secured call is established using this process 1 A user initiates the call from a secured phone secured security mode 2 The phone displays the secure icon on the phone screen This icon indicates that the phone is configured for secure calls but this does not mean that the other connected phone is also secured 3 The user hears a security tone if the call connects to another ...

Page 86: ...rge initiator can barge into an encrypted call and the phone indicates that the call is encrypted WLAN Security Because all WLAN devices that are within range can receive all other WLAN traffic securing voice communications is critical in WLANs To ensure that intruders do not manipulate nor intercept voice traffic the Cisco SAFE Security architecture supports the Cisco IP Phone and Cisco Aironet A...

Page 87: ... enabled client devices for fast and secure reauthentication The Cisco IP Phone 8800 Series supports 802 11r FT With WPA WPA2 and CCKM encryption keys are not entered on the phone but are automatically derived between the AP and phone But the EAP username and password that are used for authentication must be entered on each phone To ensure that voice traffic is secure the Cisco IP Phone supports W...

Page 88: ...hentication you can use static WEP for encryption for added security But if you are using Shared Key authentication you must set static WEP for encryption and you must configure a WEP key on the phone When you use WPA pre shared key or WPA2 pre shared key the pre shared key must be statically set on the phone These keys must match the keys that are on the AP The Cisco IP Phone does not support aut...

Page 89: ...se pages to manually install security certificates on a phone to download a security certificate or to manually configure the phone date and time These web pages also show the same information that you see on other phone web pages including device information network setup logs and statistical information Configure the Administration Page for Phone The administration web page is enabled when the p...

Page 90: ... the Phone Configuration window Step 2 Open a web browser and enter the following URL where IP_address is the IP address of the Cisco IP Phone https IP_address 8443 Step 3 Enter the password in the Password field Step 4 Click Submit Install a User Certificate from the Phone Administration Web Page You can manually install a user certificate on the phone if Simple Certificate Enrollment Protocol SC...

Page 91: ...m the phone administration web page select Certificates Step 2 Locate the Authentication server CA Admin webpage field and click Install Step 3 Browse to the certificate on your PC Step 4 Click Upload Step 5 Restart the phone after the upload is complete If you are installing more than one certificate install all of the certificates before restarting the phone Manually Remove a Security Certificat...

Page 92: ...rameters on your phone web page RA IP address SHA 1 or SHA 256 fingerprint of the root CA certificate for the SCEP server The Cisco IOS Registration Authority RA serves as a proxy to the SCEP server The SCEP client on the phone use the parameters that are downloaded from Cisco Unified Communication Manager After you configure the parameters the phone sends a SCEP getcs request to the RA and the ro...

Page 93: ...tch or other third party switch The switch must support 802 1X so it can act as the authenticator and pass the messages between the phone and the authentication server After the exchange completes the switch grants or denies the phone access to the network You must perform the following actions to configure 802 1X Configure the other components before you enable 802 1X Authentication on the phone ...

Page 94: ...Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager 84 Cisco IP Conference Phone Administration 802 1x Authentication ...

Page 95: ...e wrong case for the file name the phone will not apply your changes Attention For more information see the Custom Phone Rings and Backgrounds chapter Feature Configuration Guide for Cisco Unified Communications Manager Related Topics Cisco Unified Communications Manager Documentation on page 12 Set Up a Custom Phone Ring Procedure Step 1 Create a PCM file for each custom ring one ring per file En...

Page 96: ...coIPPhoneRingList Ring DisplayName FileName Ring CiscoIPPhoneRingList The following characteristics apply to the definition names You must include the required DisplayName and FileName for each phone ring type DisplayName specifies the name of the custom ring for the associated PCM file that displays on the Ring Type menu of the Cisco IP Phone FileName specifies the name of the PCM file for the cu...

Page 97: ...or inside and outside calls Inside The inside dial tone is used for all calls Outside The outside dial tone is used for all calls Always Use Dial Tone is a required field on Cisco Unified Communications Manager Procedure Step 1 In Cisco Unified Communications Manager Administration select System Service Parameters Step 2 Select the appropriate Server Step 3 Select Cisco CallManager as the Service ...

Page 98: ...Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager 88 Cisco IP Conference Phone Administration Customize the Dial Tone ...

Page 99: ...e recommend that you create a web page on your internal support site that provides end users with important information about their Cisco IP Phones Consider including the following types of information on this site User guides for all Cisco IP Phone models that you support Information on how to access the Cisco Unified Communications Self Care Portal List of features supported User guide or quick ...

Page 100: ...nd List screen from the top right menu You will see your new template in the list of templates Step 12 Select Device Phone Step 13 Find the phone to have the new template and select it Step 14 In the Softkey Template field select the new softkey template Step 15 Click Save and Apply Config Related Topics Cisco Unified Communications Manager Documentation on page 12 Configure Phone Services for Use...

Page 101: ...u can apply features to all phones a group of phones or to individual phones When you set up features the Cisco Unified Communications Manager Administration window displays information that is applicable to all phones and information that is applicable to the phone model The information that is specific to the phone model is in the Product Specific Configuration Layout area of the window For info...

Page 102: ...ve Step 7 Click Apply Config Step 8 Restart the phones Related Topics Product Specific Configuration on page 93 Set Up Phone Features for a Group of Phones Procedure Step 1 Sign into Cisco Unified Communications Manager Administration as an administrator Step 2 Select Device Device Settings Common Phone Profile Step 3 Locate the group of users Step 4 Navigate to the Product Specific Configuration ...

Page 103: ...ic Configuration Fields Description Default Field Type Or Choices Field Name Enables disables or restricts access to local configuration settings in the Settings app With restricted access the Phone Settings Bluetooth and Phone Information menus can be accessed Some settings in the Wi Fi menu are also accessible With disabled access the Settings menu does not display any options Enabled Disabled E...

Page 104: ...tive field Enter the time in this field in 24 hour format where 0 00 is midnight For example to automatically turn the backlight on at 07 00 a m 0700 enter 07 00 To turn the backlight on at 02 00 p m 1400 enter 14 00 If this field is blank the backlight automatically turns on at 0 00 See Set Up Power Save hh mm Backlight On Time Defines the length of time that the backlight remains on after turnin...

Page 105: ...ile Power Save Plus Mode the Mode is in effect endpoints that are configured for the mode are disabled for emergency calling and from receiving inbound calls By selecting this mode you agree to the following i You take full responsibility for providing alternate methods for emergency calling and receiving calls while the mode is in effect ii Cisco has no liability in connection with your selection...

Page 106: ...me of day that the phone powers down for the days that are selected in the Enable Power Save Plus field If the Phone On Time and the Phone Off Time fields contain the same value the phone does not power down Enter the time in this field in 24 hour format where 00 00 is midnight For example to automatically power down the phone at 7 00 a m 0700 enter 7 00 To power down the phone at 2 00 p m 1400 en...

Page 107: ... phone to play an audible alert starting 10 minutes before the time that the Phone Off Time field specifies This check box applies only if the Enable Power Save Plus list box has one or more days selected See Set Up EnergyWise Unchecked Checkbox Enable Audible Alert Identifies the EnergyWise domain that the phone is in See Set Up EnergyWise Up to 127 characters EnergyWise Domain Identifies the sec...

Page 108: ...To change the power level on the phone again EnergyWise must reissue a new power level change command To disable Power Save Plus you must uncheck the Allow EnergyWise Overrides check box If the Allow EnergyWise Overrides remains checked but no days are selected in the Enable Power Save Plus field Power Save Plus is not disabled See Set Up EnergyWise Unchecked Check box Allow EnergyWise Overrides C...

Page 109: ...t Telephony or call features SIP Logs information about SIP signaling UI Logs information about the phone user interface Network Logs network information Media Logs media information Upgrade Logs upgrade information Accessory Logs accessory information Security Logs security information Energywise Logs energy savings information MobileRemoteAccess Logs Mobile and Remote Access through Expressway i...

Page 110: ...ed Enabled 802 1x Authentication Allows you to configure the speed and duplex function of the phone SW port remotely This enhances the performance for large deployments with specific port settings If the SW ports are configured for Remote Port Configuration in Cisco Unified Communications Manager the data cannot be changed on the phone Disabled Disabled Auto Negotiate 10 Half 10 Full 100 Half 100 ...

Page 111: ... of from the TFTP server Peer firmware sharing Limits congestion on TFTP transfers to centralized remove TFTP servers Eliminates the need to manually control firmware upgrades Reduces phone downtime during upgrades when large numbers of phones are reset simultaneously Helps with firmware upgrades in branch or remote office deployment scenarios that run over bandwidth limited WAN links Enabled Disa...

Page 112: ...es from Engineering Special ES loads String Special Requirement ID Controls the type of communication to the phone If you select HTTPS only the phone communication is more secure http and https Enabled http and https Enabled https only HTTPS Server Controls if the phone stores the users sign in credentials When disabled the user is always sees the prompt to sign into the Expressway server for Mobi...

Page 113: ...isable TLS Ciphers parameter This allows you to tailor your security for known vulnerabilities and to align your network with your company s policies for ciphers None is the default setting Disable more than one cipher suite by selecting and holding the Ctrl key on your computer keyboard If you select all of the phone ciphers then phone TLS service is impacted Your choices are None TLS_RSA_WITH_3D...

Page 114: ... on it remains on until the phone has remained idle for a designated length of time then it turns off automatically Procedure Step 1 In Cisco Unified Communications Manager Administration select Device Phone Step 2 Locate the phone that you need to set up Step 3 Navigate to the Product Specific Configuration area and set the following fields Days Display Not Active Display On Time Display On Durat...

Page 115: ...0 If this field is blank the phone will turn off at the end of the day 0 00 If Display On Time is 0 00 and the display on duration is blank or 24 00 the display will remain on continuously Note Display On Duration Length of time that the phone is idle before the display turns off Applies only when the display was off as scheduled and was turned on by a user by pressing a button on the phone or lif...

Page 116: ...switch accepts the request the idle phone goes to sleep thus reducing the power consumption to a predetermined level A phone that is not idle sets an idle timer and goes to sleep after the idle timer expires To wake up the phone press Select At the scheduled wake time the system restores power to the phone waking it up Procedure Step 1 From the Cisco Unified Communications Manager Administration s...

Page 117: ...Enable Power Save Plus Determines when the phone automatically turns on for the days that are in the Enable Power Save Plus field Enter the time in this field in 24 hour format where 00 00 is midnight For example to automatically power up the phone at 07 00 a m 0700 enter 07 00 To power up the phone at 02 00 p m 1400 enter 14 00 The default value is blank which means 00 00 The Phone On Time must b...

Page 118: ...eriod The alerting ringtone plays at the user designated volume level The audible alert schedule is At 10 minutes before power down play the ringtone four times At 7 minutes before power down play the ringtone four times At 4 minutes before power down play the ringtone four times At 30 seconds before power down play the ringtone 15 times or until the phone powers off This check box applies only if...

Page 119: ...e Power Save Plus you must uncheck the Allow EnergyWise Overrides check box If the Allow EnergyWise Overrides remains checked but no days are selected in the Enable Power Save Plus field Power Save Plus is not disabled Note Allow EnergyWise Overrides Step 4 Select Save Step 5 Select Apply Config Step 6 Restart the phone Set Up Do Not Disturb When Do Not Disturb DND is turned on either no audible r...

Page 120: ...ecked the caller number displays in the notification window By default this check box is not checked Caller Number When this check box is checked the information about the caller who last forwarded the call displays in the notification window Example If Caller A calls B but B has forwarded all calls to C and C has forwarded all calls to D the notification box that D sees contains the phone informa...

Page 121: ...e System Enterprise Phone Configuration Device Device Settings Common Device Configuration IP Addressing Mode Device Device Settings Common Device Configuration IP Addressing Mode Preference for Signaling Set Up UCR 2008 in Common Device Configuration Use this procedure to set the following UCR 2008 parameters IP Addressing Mode IP Addressing Mode Preference for Signaling Procedure Step 1 In Cisco...

Page 122: ...d Step 6 Select Save Set Up UCR 2008 in Enterprise Phone Configuration Use this procedure to set the following UCR 2008 parameters FIPS Mode Web Access Procedure Step 1 In Cisco Unified Communications Manager Administration choose System Enterprise Phone Configuration Step 2 Set the FIPS Mode parameter to Enabled Step 3 Set the Web Access parameter to Disabled Step 4 Select Save Set Up UCR 2008 in...

Page 123: ...loyment Guide Cisco Expressway documentation is available at http www cisco com c en us support unified communications expressway series tsd products support series home html Only the IPv4 protocol is supported for Mobile and Remote Access Through Expressway users For additional information about working with Mobile and Remote Access Through Expressway see Cisco Preferred Architecture for Enterpri...

Page 124: ... setting so the phone detects the off premises network If a phone is being deployed out of the box users may skip the reset Network Settings requirement If users have DHCP option 150 or option 66 enabled on their network router they may not be able to sign in to the corporate network Users should disable these DHCP settings or configure their static IP address directly Off premises user logs in to...

Page 125: ...rialno example FCH12345ABC username the username configured in CUCM the device owner prt_file example probrep 20141021 162840 tar gz A sample script is shown below This script is provided for reference only Cisco does not provide support for the upload script installed on a customer s server php NOTE you may need to edit your php ini file to allow larger size file uploads to work Modify the settin...

Page 126: ...isplay a text label instead of the directory number Use this label to identify the line by name or function For example if your user shares lines on the phone you could identify the line with the name of the person that shares the line When adding a label to a key expansion module only the first 25 characters are displayed on a line Procedure Step 1 In Cisco Unified Communications Manager Administ...

Page 127: ...s the system Authorization identifies the telephony resources that a user is permitted to use such as a specific phone extension For more information see the documentation for your particular Cisco Unified Communications Manager release After you complete the LDAP directory configuration users can use the Corporate Directory service on their phone to look up users in the corporate directory Relate...

Page 128: ...y Entries Setup Users can configure personal directory entries on the Cisco IP Phone To configure a personal directory users must have access to the following Self Care Portal Make sure that users know how to access their Self Care Portal See Set Up User Access to the Self Care Portal on page 63 for details Cisco IP Phone Address Book Synchronizer Make sure to provide users with the installer See ...

Page 129: ...hoose the directory in which you want to install the application and select Next Step 7 Select Install Step 8 Select Finish Step 9 To complete the process follow the steps in Set Up Synchronizer on page 119 Set Up Synchronizer To configure the Cisco IP Phone Address Book Synchronizer perform these steps Procedure Step 1 Open the Cisco IP Phone Address Book Synchronizer If you accepted the default ...

Page 130: ...e entry that you want to include in your Personal Address Book and select OK Step 8 When synchronization is complete select Exit to close the Cisco Unified CallManager Address Book Synchronizer Step 9 To verify whether the synchronization worked sign in to your Self Care Portal and choose Personal Address Book The users from your Windows address book should be listed Cisco IP Conference Phone 8832...

Page 131: ...P A R T IV Cisco IP Conference Phone Troubleshooting Monitoring Phone Systems on page 123 Phone Troubleshooting on page 157 Maintenance on page 175 International User Support on page 179 ...

Page 132: ......

Page 133: ...the phone web page You can use this information to remotely monitor the operation of a phone and to assist with troubleshooting Related Topics Phone Troubleshooting on page 157 Cisco IP Phone Status The following sections describes how to view model information status messages and network statistics on the Cisco IP Phone Model Information Displays hardware and software information about the phone ...

Page 134: ...he status messages that display on the Status Messages screen of the phone Table 17 Status Messages on the Cisco IP Phone Possible Explanation and Action Description Message Confirm that the DHCP server is available and that an IP address is available for the phone The phone has not previously obtained an IP address from a DHCP Server This can occur when you perform an out of box or factory reset ...

Page 135: ... to the phone Duplicate IP None This message is informational only Erasing CTL or ITL file Erasing CTL and ITL files From Cisco Unified Operating System Administration check that the following files are located within subdirectories in the TFTP File Management Located in subdirectory with same name as network locale tones xml Located in subdirectory with same name as user locale glyphs xml diction...

Page 136: ... the TFTP Server File not found Cfg File No impact the phone can still register to Cisco Unified Communications Manager This message displays on the phone when the Cisco Unified Communications Manager cluster is not in secure mode File Not Found CTLFile tlv The phone remains idle until it is power cycled or until you reset the DHCP address The phone is configured to release the IP address IP Addre...

Page 137: ... load reduces No network connectivity between the IPv6 DNS server and the phone Verify the network connections IPv6 DNS server is down Check configuration of the IPv6 DNS server IPv6 DNS server did not respond IPv6 DNS Timeout Verify that the host names of the TFTP server or Cisco Unified Communications Manager are configured properly in IPv4 DNS Consider using IPv4 addresses rather than host name...

Page 138: ...rify that the IPv6 DNS server is configured If you are using DHCP the DHCP server has not provided a IPv6 DNS server Check the DHCP server configuration A name was specified but DHCP or static IP configuration did not specify a IPv6 DNS server address No IPv6 DNS Server The trust list is not configured on the Cisco Unified Communications Manager which does not support security by default The trust...

Page 139: ... busy The errors should resolve themselves when the network load reduces No network connectivity between the TFTP server and the phone Verify the network connections TFTP server is down Check configuration of TFTP server TFTP server did not respond TFTP Timeout Authentication typically times out if 802 1X is not configured on the switch Supplicant attempted 802 1X transaction but timed out to due ...

Page 140: ...les if all the preceding solutions fail reset the phone For more information about trust lists see the documentation for your particular Cisco Unified Communications Manager release Update of the CTL and ITL files failed Trust List Update Failed None This message is informational only For more information about trust lists see the documentation for your particular Cisco Unified Communications Mana...

Page 141: ...roadcast Total number of unicast packets received by the phone Rx unicast Identifier of a device connected to this port discovered by CDP protocol CDP Neighbor Device ID Identifier of a device connected to this port discovered by CDP protocol using IP CDP Neighbor IP Address Identifier of a device connected to this port discovered by CDP protocol CDP Neighbor Port Cause of the last reset of the ph...

Page 142: ... following states CDP BOUND CDP INIT DHCP BOUND DHCP DISABLED DHCP INIT DHCP INVALID DHCP REBINDING DHCP REBOOT DHCP RENEWING DHCP REQUESTING DHCP RESYNC DHCP UNRECOGNIZED DHCP WAITING COLDBOOT TIMEOUT DISABLED DUPLICATE IP SET DHCP COLDBOOT SET DHCP DISABLED SET DHCP FAST IPv4 Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager 132 Cisco IP Conference Phon...

Page 143: ...NFOREQ DHCP6 INFOREQ DONE DHCP6 INVALID DISABLED DUPLICATE IPV6 DHCP6 DECLINED DUPLICATE IP ROUTER ADVERTISE DHCP6 WAITING COLDBOOT TIMEOUT DHCP6 TIMEOUT USING RESTORED VAL DHCP6 TIMEOUT CANNOT RESTORE IPV6 STACK TURNED OFF ROUTER ADVERTISE ROUTER ADVERTISE UNRECOGNIZED MANAGED BY ILLEGAL IPV6 STATE IPv6 Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager 1...

Page 144: ...udio from codec G 729 G 722 G 722 AMR WB G 711 mu law G 711 A law iLBC OPUS iSAC Receiver Codec Type of transmitted voice stream RTP streaming audio from codec G 729 G 722 G 722 AMR WB G 711 mu law G 711 A law iLBC OPUS iSAC Sender Codec Size of voice packets in milliseconds in the receiving voice stream RTP streaming audio Receiver Size Cisco IP Conference Phone 8832 Administration Guide for Cisc...

Page 145: ...liseconds that was observed since the receiving voice stream opened Max Jitter Number of RTP packets in the receiving voice stream that were discarded bad packets too late and so on The phone discards payload type 19 comfort noise packets that Cisco Gateways generate because they increment this counter Note Receiver Discarded Missing RTP packets lost in transit Rcvr Lost Packets Voice Quality Metr...

Page 146: ...ng Streaming Statistic Displays hyperlinks to a variety of streaming statistics This section describes the information that you can obtain from the phone web page You can use this information to remotely monitor the operation of a phone and to assist with troubleshooting You can also obtain much of this information directly from a phone Access the Phone Web Page If you cannot access the web page i...

Page 147: ... phone based on the MAC address Host Name Directory number that is assigned to the phone Phone DN Identifies the application load version App Load ID Indicates the boot load version Boot Load ID Identifier of the firmware that is running on the phone Version Revision value of the phone hardware Hardware Revision Unique serial number of the phone Serial Number Model number of the phone Model Number...

Page 148: ...he following table describes these items You can view and set many of these items from the Network Setup menu on the Cisco IP Phone To display the Network Setup area access the web page for the phone and then click the Network Setup hyperlink Table 21 Network Setup Area Items Description Item Media Access Control MAC address of the phone MAC Address Host name that the DHCP server assigned to the p...

Page 149: ...phone uses TFTP Server 1 Backup Trivial File Transfer Protocol TFTP server used that the phone uses TFTP Server 2 Indicates the setting of the DHCP Address Released option DHCP Address Released Operational Virtual Local Area Network VLAN that is configured on a Cisco Catalyst switch in which the phone is a member Operational VLAN ID Auxiliary VLAN in which the phone is a member Admin VLAN ID Cisco...

Page 150: ...tionality with a limited feature set This router assumes control of call processing if all other Cisco Unified Communications Manager servers become unreachable The SRST Cisco Unified Communications Manager always appears last in the list of servers even if it is active You configure the SRST router address in the Device Pool section in Cisco Unified Communications Manager Configuration window Uni...

Page 151: ...formation to support the phone in a specific location including definitions of the tones and cadences that the phone uses Network Locale Version of the user locale that is loaded on the phone User Locale Version Version of the network locale that is loaded on the phone Network Locale Version Indicates whether the speakerphone is enabled on the phone Speaker Enabled Indicates whether the group list...

Page 152: ...ts to a non Cisco switch The current PC and switch port CDP values are shown on the Settings menu CDP SW Port Indicates whether Link Layer Discovery Protocol Media Endpoint Discovery LLDP MED is enabled on the switch port LLDP MED SW Port Advertises the phone power priority to the switch thus enabling the switch to appropriately provide power to the phones Settings include Unknown This is the defa...

Page 153: ...nified Communications Manager when both IPv4 and IPv6 are both available on the phone IP Preference Mode Control Indicates that for media the device uses an IPv4 address to connect to the Cisco Unified Communications Manager IP Preference Mode For Media Displays whether the auto configuration is enabled or disabled on the phone IPv6 Auto Configuration Verifies the uniqueness of new unicast IPv6 ad...

Page 154: ...NS Server 1 Displays the secondary DNSv6 server used by the phone or allows the user to set a new secondary DNSv6 server IPv6 DNS Server 2 Allows the user to enable the use of an alternate secondary IPv6 TFTP server IPv6 Alternate TFTP Displays the primary IPv6 TFTP server used by the phone or allows the user to set a new primary TFTP server IPv6 TFTP Server 1 Displays the secondary IPv6 TFTP serv...

Page 155: ...ves Rx unicast Total number of shed packets that the no Direct Memory Access DMA descriptor causes Rx PacketNoDes Network Web Pages The following table describes the information in the Network Area web pages When you click the Network link under Network statistics the page is titled Port Information Note Table 23 Network Area items Description Item Total number of packets that the phone received R...

Page 156: ...al number of LLDP frames that the phone receives LLDP FramesInTotal Total number of LLDP TLVs that are discarded LLDP TLVDiscardedTotal Total number of LLDP TLVs that are not recognized on the phone LLDP TLVUnrecognizedTotal Identifier of a device connected to this port that CDP discovered CDP Neighbor Device ID IP address of the neighbor device discovered that CDP discovered CDP Neighbor IP Addre...

Page 157: ...atistics Web Page A Cisco IP Phone can stream information to and from up to five devices simultaneously A phone streams information when it is on a call or is running a service that sends or receives audio or data The Streaming statistics areas on a phone web page provide information about the streams To display a Streaming Statistics area access the web page for the phone and then click a Stream ...

Page 158: ...f received packets includes any that are late or are duplicates The value displays as 0 if the connection was set to send only mode Rcvr Lost Packets Estimate of mean deviation of the RTP data packet interarrival time measured in milliseconds The value displays as 0 if the connection was set to send only mode Avg Jitter Type of audio encoding that is used for the received stream Receiver Codec Num...

Page 159: ...rt of the voice stream includes severely concealed seconds Conceal Seconds Number of seconds that have more than five percent concealment events lost frames from the start of the voice stream Severely Conceal Seconds Estimate of the network latency expressed in milliseconds Represents a running average of the round trip delay measured when RTCP receiver report blocks are received Latency see note ...

Page 160: ... Fields Description Item IP address and UDP port of the destination of the stream Remote Address IP address and UPD port of the phone Local Address Internal time stamp indicates when Cisco Unified Communications Manager requested that the phone start transmitting packets Start Time Indication of whether streaming is active or not Stream Status Unique fixed name that is automatically assigned to th...

Page 161: ...rts have been sent Receiver Reports Sent see note Internal time stamp indication as to when a RTCP Receiver Report was sent Receiver Report Time Sent see note Total number of RTP data packets that the phone has received since data reception started on this connection Includes packets that were received from different sources if this call is a multicast call The value displays as 0 if the connectio...

Page 162: ... are received Latency see note Maximum value of instantaneous jitter in milliseconds Max Jitter RTP packet size in milliseconds for the transmitted stream Sender Size Number of times RTCP Sender Reports have been received Sender Reports Received see note Most recent time when an RTCP Sender Report was received Sender Report Time Received see note RTP packet size in milliseconds for the received st...

Page 163: ... address is the IP address of the phone x is the line number to obtain information about The command returns an XML document Step 2 For Line Info enter the following URL in a browser http phone ip address CGI Java LineInfo where phone ip address is the IP address of the phone The command returns an XML document Step 3 For Model Info enter the following URL in a browser http phone ip address CGI Ja...

Page 164: ... XML code is an example of the output from the LineInfo command CiscoIPPhoneLineInfo Prompt Notify Status null Status CiscoIPPhoneLines LineType 9 LineType lineDirNum 1028 lineDirNum MessageWaiting NO MessageWaiting RingerName Chirp1 RingerName LineLabel LineIconState ONHOOK LineIconState CiscoIPPhoneLines CiscoIPPhoneLines LineType 9 LineType lineDirNum 1029 lineDirNum MessageWaiting NO MessageWa...

Page 165: ...0 PlaneSoftKeyMask Prompt Prompt Notify Notify Status Status CiscoIPPhoneFields FieldType 0 FieldType FieldAttr FieldAttr fieldHelpIndex 0 fieldHelpIndex FieldName Call History FieldName FieldValue FieldValue CiscoIPPhoneFields CiscoIPPhoneFields FieldType 0 FieldType FieldAttr FieldAttr fieldHelpIndex 0 fieldHelpIndex FieldName Preferences FieldName FieldValue FieldValue CiscoIPPhoneFields CiscoI...

Page 166: ...Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager 156 Cisco IP Conference Phone Troubleshooting Sample ModeInfo Output ...

Page 167: ...al Troubleshooting Information on page 173 General Troubleshooting Information The following table provides general troubleshooting information for the Cisco IP Phone Table 26 Cisco IP Phone Troubleshooting Explanation Summary A prolonged Layer 2 broadcast storm lasting several minutes on the voice VLAN may cause IP phones to reset lose an active call or be unable to initiate or answer a call Phon...

Page 168: ...Apply a Phone Password on page 37 for details If the administrator password is not set in common phone profile then the user can modify the network settings Note Changing the telephone configuration The RxType and the TxType statistics show the codec that is used for a conversation between this Cisco IP Phone and the other device The values of these statistics should match If they do not verify th...

Page 169: ...ly see the following sections for troubleshooting information Related Topics Verify the Phone Startup on page 48 Cisco IP Phone Does Not Go Through the Normal Startup Process Problem When you connect a Cisco IP Phone to the network port the phone does not go through the normal startup process as described in the related topic and the phone screen does not display information Cause If the phone doe...

Page 170: ...tup on page 48 CiscoIPPhoneDoesNotRegisterwithCiscoUnifiedCommunicationsManager If the phone proceeds past the first stage of the startup process LED buttons flashing on and off but continues to cycle through the messages that displays on the phone screen the phone is not starting up properly The phone cannot successfully start up unless it connects to the Ethernet network and it registers with a ...

Page 171: ...ly Solution You should verify the IP addressing and routing settings on the phone If you are using DHCP the DHCP server should provide these values If you have assigned a static IP address to the phone you must enter these values manually Related Topics Check DHCP Settings on page 170 Phone Cannot Connect Using DNS Problem The DNS settings may be incorrect Solution If you use DNS to access the TFT...

Page 172: ...ications Manager Phone Registration Problem The phone is not registered with the Cisco Unified Communications Manager Solution A Cisco IP Phone can register with a Cisco Unified Communications Manager server only if the phone is added to the server or if autoregistration is enabled Review the information and procedures in Phone Addition Methods on page 56 to ensure that the phone is added to the C...

Page 173: ...ing intermittent outages Solution Intermittent network outages affect data and voice traffic differently Your network might be experiencing intermittent outages without detection If so data traffic can resend lost packets and verify that packets are received and transmitted However voice traffic cannot recapture lost packets Rather than retransmitting a lost network connection the phone resets and...

Page 174: ...ceived a command from Cisco Unified Communications Manager to reset by pressing Settings on the phone and choosing Admin Settings Status Network Statistics If the Restart Cause field displays Reset Reset the phone receives a Reset Reset from Cisco Unified Communications Manager Administration If the Restart Cause field displays Reset Restart the phone closed because it received a Reset Restart fro...

Page 175: ...reaks exist Cisco IP Phone Security Problems The following sections provide troubleshooting information for the security features on the Cisco IP Phone For information about the solutions for any of these issues and for additional troubleshooting information about security see Cisco Unified Communications Manager Security Guide CTL File Problems The following sections describe troubleshooting prob...

Page 176: ...n the phone Trust List Solution Check the TFTP record and the certificate in the Trust List ITL File Authenticates but Other Configuration Files Do Not Authenticate Problem Phone cannot authenticate any configuration files other than the ITL file Cause The configuration file may not be signed by the corresponding certificate in the phone Trust List Solution Re sign the configuration file by using ...

Page 177: ...re Not Requested Problem Phone does not request signed configuration files Cause The CTL file does not contain any TFTP entries with certificates Solution Configure TFTP entries with certificates in the CTL file Audio Problems The following sections describe how to resolve audio problems No Speech Path Problem One or more people on a call do not hear any audio Solution When at least one person in ...

Page 178: ...to the power adapter Related Topics Daisy Chain Mode on page 27 Install the Conference Phone in Daisy Chain Mode on page 34 General Telephone Call Problems The following sections help troubleshoot general telephone call problems Phone Call Cannot Be Established Problem A user complains about not being able to make a call Cause The phone does not have a DHCP IP address is unable to register to Cisc...

Page 179: ...ms Check TFTP Settings Procedure Step 1 Check the TFTP Server 1 field If you have assigned a static IP address to the phone you must manually enter a setting for the TFTP Server 1 option If you are using DHCP the phone obtains the address for the TFTP server from the DHCP server Check that the IP address is configured in Option 150 Step 2 You can also enable the phone to use an alternate TFTP serv...

Page 180: ...age 55 Restart or Reset the Conference Phone on page 175 Check DHCP Settings Procedure Step 1 On the phone press Settings Step 2 Select Admin Settings Ethernet Setup IPv4 Setup Step 3 Check the DHCP server field If you have assigned a static IP address to the phone you do not need to enter a value for the DHCP Server option However if you are using a DHCP server this option must have a value If no...

Page 181: ...rs should be removed from the phone and deleted if necessary Procedure Step 1 From Cisco Unified Communications Manager choose Device Phone and click Find to locate the phone that is experiencing problems Step 2 Choose Delete to remove the phone from the Cisco Unified Communications Manager database When you remove a phone from the Cisco Unified Communications Manager database the configuration fi...

Page 182: ...tart or stop a service Step 4 If a service has stopped click the corresponding radio button and then click Start The Service Status symbol changes from a square to an arrow Control Debug Information from Cisco Unified Communications Manager If you are experiencing phone problems that you cannot resolve Cisco TAC can assist you You will need to turn debugging on for the phone reproduce the problem ...

Page 183: ...er or Log Server IP address IPv4 or IPv6 address When the Log Server cannot be reached the phone stops sending debug messages Note The format for the IPv4 Log Server address is address port base 0 7 pfs 0 1 The format for the IPv6 Log Server address is address port base 0 7 pfs 0 1 Where the IPv4 address is separated with dot the IPv6 address is separated with colon Additional Troubleshooting Info...

Page 184: ...Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager 174 Cisco IP Conference Phone Troubleshooting Additional Troubleshooting Information ...

Page 185: ...rt the phone any user and network setup changes that aren t committed to the flash memory in the phone are lost Procedure Press Settings Admin Settings Reset settings Reset device Related Topics Text and Menu Entry From the Phone on page 37 Reset the Conference Phone Settings from the Phone Menu Procedure Step 1 Press Settings Step 2 Choose Admin Settings Reset Settings Step 3 Select the type of r...

Page 186: ...ess the buttons out of sequence the phone powers on normally Do not power down the phone until it completes the factory reset process and the main screen appears Caution Related Topics Text and Menu Entry From the Phone on page 37 Voice Quality Monitoring To measure the voice quality of calls that are sent and received within the network Cisco IP Phones use these statistical metrics that are based...

Page 187: ...ng card network Acoustic problems coming from a speakerphone handsfree cellular phone or wireless headset Check packet transmit TxCnt and packet receive RxCnt counters to verify that voice packets are flowing Conceal Ratio is near or at zero but the voice quality is poor Network impairment from packet loss or high jitter levels Average MOS LQK decreases may indicate widespread and uniform impairme...

Page 188: ... can damage the components and cause failures When the phone is in sleep mode the screen is blank and the Select button is not lit When the phone is in this condition you can clean the screen as long as you know that the phone will remain asleep until after you finish cleaning Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager 178 Cisco IP Conference Phone...

Page 189: ...ndpoints Locale Installer link For more information see the documentation for your particular Cisco Unified Communications Manager release The latest Locale Installer may not be immediately available continue to check the website for updates Note Related Topics Cisco Unified Communications Manager Documentation on page 12 International Call Logging Support If your phone system is configured for in...

Page 190: ...nese Japan Korean Korea Republic The default English United States KATE is presented to the user instead For example the phone screen will show text in Korean but the 2 key on the keypad will display a b c 2 A B C Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager 180 Cisco IP Conference Phone Troubleshooting Language Limitation ...

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