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Cisco 7940/7960 User Guide

Cisco 7940/7960 User Guide

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Summary of Contents for 7940/7960

Page 1: ...Cisco 7940 7960 User Guide Cisco 7940 7960 User Guide ...

Page 2: ...ence Calling 5 Call Forward Always 6 Call Forward Busy 6 Call Forward No Answer 6 Call Park 7 Call Park Retrieve 7 Call Pickup 7 Directed Call Pickup 7 Call Return 8 Call Transfer Blind 8 Call Transfer Consult 8 Call Transfer To Voicemail 8 Call Waiting 9 Cancel Call Waiting Per Call 9 Caller ID Blocking Per Call 9 Caller ID Delivery Per Call 9 Dialing 10 Do Not Disturb 10 Hold 11 Last Number Redi...

Page 3: ...ries Voice Mail Settings Web Portal The Zayo Managed Services Web Portal is a robust online tool used to configure calling features such as do not disturb and selective call forward While most features can be activated using the phone you may want to explore the Web Portal to fully enjoy all of the powerful call management tools available Please see your company s Administrator for access to the W...

Page 4: ...User Guide Page 4 of 12 Document Format Below is an example of how each feature will be presented and examined in this document FEATURE NAME AND DESCRIPTION STEP BY STEP INSTRUCTIONS FOR EXTENDED FEATURE FUNCTIONALITY STEP BY STEP INSTRUCTIONS FOR USING THE FEATURE ...

Page 5: ...An IVR will instruct you to enter your Account Code Sustained Account Code Deactivation 1 GO OFF HOOK 2 Press 37 Account Codes Unverified Allows a user to enter a unique number to identify to what account an outbound call should be assigned Using the Feature 1 GO OFF HOOK 2 Press 02 3 An IVR will instruct you to enter your Account Code You will hear a stutter dial tone then a normal dial tone 4 Di...

Page 6: ...ivate Using the Feature Code 1 GO OFF HOOK 2 Press 72 3 Follow the IVR instructions Deactivate Using the Feature Code 1 GO OFF HOOK 2 Press 73 Call Forward Busy Enable a user to redirect calls to another destination when the user s line is busy Using the Feature Activate Using the Feature Code 1 GO OFF HOOK 2 Press 90 3 Follow the IVR instructions Deactivate Using the Feature Code 1 GO OFF HOOK 2 ...

Page 7: ...placed on hold using the Call Park feature Using the Feature 5 GO OFF HOOK 6 Press 88 7 Follow the IVR instructions Call Pickup This feature enables a user to pickup a call that is coming in on another user s line The other user s line must be in the same pickup group with the user activating the feature Pickup groups are pre configured by the System Administrator Using the Feature 1 GO OFF HOOK 2...

Page 8: ...onsult Allow incoming calls to be transferred to another line with consultation with the receiving party Using the Feature Activate Using the Soft Keys 1 During the call Press the MORE soft key 2 Press the TRNSFER soft key This will place the caller on hold and provide dial tone 3 Enter the transfer NUMBER with the KEYPAD 4 When the second party picks up you may consult with them 5 Press the TRNSF...

Page 9: ...turn off call waiting on a call by call basis Using the Feature 1 GO OFF HOOK 2 Press 70 You will hear a stutter dial tone then a normal dial tone 3 Dial the NUMBER of the party you wish to call Caller ID Blocking Per Call Allow users to block their caller ID on a call by call basis Using the Feature 1 GO OFF HOOK 2 Press 67 You will hear a stutter dial tone then a normal dial tone 3 Dial the NUMB...

Page 10: ... that incoming calls are given a busy treatment Depending on how the user has set up their busy treatment the callers will be directed to voicemail or forwarded to another line Using the Feature Activate Using the Soft Keys 1 Press the MENU button 2 Enter 2 with the KEYPAD 3 Enter 3 with the KEYPAD 4 Press the YES soft key 5 Press the SAVE soft key 6 Press the BACK soft key 7 Press the EXIT soft k...

Page 11: ...e or a button Using the Feature 1 Press the REDIAL soft key Extended Functionality 1 GO OFF HOOK 2 Press 07 Speed Dial 100 Allow a user to use a feature code and 2 digits to complete a call Using the Feature Configure 5 GO OFF HOOK 6 Press 75 You will hear a stuttered dial tone then a normal dial tone 7 Using the KEYPAD Enter the Speed Dial 100 Code 00 99 plus the NUMBER you want to associate with...

Page 12: ...fy you whether or not the programming was successful Use 1 GO OFF HOOK 2 Press the Speed Dial 8 Code 2 9 using the KEYPAD Voicemail Allow a user to hear messages left in their voicemail box Using the Feature From your desk phone 1 Press the MESSAGES button 2 Enter your PASSWORD 3 To navigate follow the IVR choices From Outside the Office 1 Dial your phone NUMBER 2 When the voice mail system answer...

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