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Cisco 7921G - Unified Wireless IP Phone VoIP, Administration Manual

The Cisco 7921G is a top-notch Unified Wireless IP Phone with advanced VoIP capabilities. Make the most of this exceptional product by referring to the comprehensive Administration Manual. Easily download this essential manual for free from manualshive.com, unlocking the full potential of your Cisco 7921G.

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Cisco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified Communications Manager Release 7.0

OL-15985-01

Chapter 7      Configuring Features, Templates, Services, and Users

Telephony Features Available for the Phone

Privacy

Enables a user to allow or disallow other users of 
shared-line devices to view the device all information or to 
enable another user to barge into its active call.

For more information refer to:

•

Cisco Unified Communications 
Manager Administration Guide

, 

“Cisco Unified IP Phone 
Configuration” chapter.

•

Cisco Unified Communications 
Manager System Guide, “

Cisco 

Unified IP Phones” chapter.

•

Cisco Unified Communications 
Manager Features and Services Guide

 

“Barge and Privacy” chapter.

Push to Talk

Allows users to call a target phone number or group and 
announce a message (similar to a two-way radio) by using 
a configurable applications button.

For more information, see 

“Setting Up 

Services” section on page 7-18

.

Requires an XML application to provide 
Push to Talk service.

Quality Reporting 
Tool (QRT)

Allows users to use the 

QRT

 softkey on a phone to submit 

information about problem phone calls. QRT can be 
configured for either of two user modes, depending upon 
the amount of user interaction desired with QRT.

For more information refer to:

•

Cisco Unified Communications 
Manager System Guide, “

Cisco 

Unified IP Phones” chapter.

•

Cisco Unified Communications 
Manager Features and Services 
Guide, “

Quality Report Tool” chapter.

Redial

Allows users to call the most recently dialed phone number 
by using a softkey option.

Requires no configuration.

Restrict Data Rate

Enables interoperability with devices that require low data 
rates on the AP.

For more information, refer to 

Cisco 

Unified Communications Manager 
Administration Guide.

Ring setting

Identifies ring type used for a line when a phone has 
another active call.

For more information refer to:

•

Cisco Unified Communications 
Manager 4.x Administration Guide

, 

“Cisco Unified IP Phone 
Configuration” chapter.

•

Cisco Unified Communications 
Manager 5.x Administration Guide

, 

“Configuring Directory Numbers” 
chapter.

•

Cisco Unified Communications 
Manager Features and Services 
Guide, “

Custom Phone Rings” 

chapter.

•

“Creating Custom Phone Rings” 
section on page 7-22

.

Table 7-1

Telephony Features for the Cisco Unified Wireless IP Phone 7921G (continued)

Feature

Description Configuration 

Reference

Summary of Contents for 7921G - Unified Wireless IP Phone VoIP

Page 1: ...est Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Cisco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified Communications Manager 7 0 Text Part Number OL 15985 01 ...

Page 2: ... Berkeley UCB as part of UCB s public domain version of the UNIX operating system All rights reserved Copyright 1981 Regents of the University of California NOTWITHSTANDING ANY OTHER WARRANTY HEREIN ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS CISCO AND THE ABOVE NAMED SUPPLIERS DISCLAIM ALL WARRANTIES EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION THOSE...

Page 3: ...hone 1 5 Providing Users with Feature Information 1 6 Understanding Security Features for Cisco Unified IP Phones 1 7 Overview of Supported Security Features 1 8 Understanding Security Profiles 1 10 Identifying Encrypted and Authenticated Phone Calls 1 11 Security Restrictions 1 11 Overview of Configuring and Installing the Cisco Unified Wireless IP Phone 7921G 1 11 Configuring the Cisco Unified W...

Page 4: ...2 19 Configuring APs for Voice 2 19 Configuration Tip for Cisco Aironet APs 2 20 Site Survey Verification 2 20 Site Survey Verification Tasks 2 20 Neighbor List Utility 2 21 Site Survey Utility 2 22 C H A P T E R 3 Setting Up the Cisco Unified Wireless IP Phone 7921G 3 1 Before You Begin 3 1 Network Requirements 3 1 Methods for Adding Phones to Cisco Unified Communications Manager 3 2 Adding Phone...

Page 5: ... Pages 4 1 Setting Up Your PC to Configure the Phones 4 1 Installing the USB Drivers 4 2 Configuring the USB LAN on the PC 4 2 Accessing the Phone Web Page 4 3 Using the USB Cable to Configure Phones 4 4 Updating Phones Remotely 4 4 Setting Configuration Privileges for the Phone Web Page 4 4 Accessing the Configuration Web Page for a Phone 4 5 HOME Summary Web Page 4 7 Configuring Network Profiles...

Page 6: ...ne Configuration 4 37 Using Network Profile Templates 4 37 Creating a Configuration Template 4 38 Importing a Configuration Template 4 39 Upgrading Phone Firmware 4 40 Changing the Admin Password 4 40 Viewing the Site Survey Report on the Web 4 41 C H A P T E R 5 Configuring Settings on the Cisco Unified Wireless IP Phone 5 1 Accessing Network and Phone Settings 5 1 Configuring Network Profile Set...

Page 7: ... Configuration Files 6 5 Configuring Profile Settings 6 6 Configuring USB Settings 6 9 Configuring Trace Settings 6 9 Configuring Wavelink Avalanche Server Settings 6 10 Updating the Phone 6 11 C H A P T E R 7 Configuring Features Templates Services and Users 7 1 Configuring Cisco Unified Wireless IP Phones 7 1 Telephony Features Available for the Phone 7 2 Product Specific Configuration Options f...

Page 8: ... 1 Wireless LAN Statistics 9 2 Network Statistics 9 3 Stream Statistics 9 5 C H A P T E R 10 Troubleshooting the Cisco Unified Wireless IP Phone 7921G 10 1 Resolving Startup and Connectivity Problems 10 1 Symptom Incomplete Startup Process 10 1 Symptom No Association to Cisco Aironet Access Points 10 2 Verifying Access Point Settings 10 2 Symptom No Registration with Cisco Unified Communications M...

Page 9: ...d Band 10 12 Monitoring the Voice Quality of Calls 10 12 Using Voice Quality Metrics 10 13 Troubleshooting Tips 10 13 General Troubleshooting Information 10 14 Common Phone Status Messages 10 14 Troubleshooting Tips for the Cisco Unified Wireless IP Phone 7921G 10 15 Logging Information for Troubleshooting 10 17 Using a System Log Server 10 17 Using the Trace Logs on the Unified IP Phone 10 17 Era...

Page 10: ...t for Deploying the Cisco Unified Wireless IP Phone 7921G D 1 Configuring the Wireless Network D 1 Configuration Tip for Cisco Aironet Access Points D 2 Configuring QoS Policies D 3 Access Point Configuration Settings D 3 Controller Settings D 3 Switch Configuration D 4 Configuring the Cisco Unified Wireless IP Phone 7921G in Cisco Unified Communications Manager D 4 Installing the Cisco Unified Wi...

Page 11: ...work The tasks described are considered to be administration level tasks and are not intended for end users of the phones Many of the tasks involve configuring network settings and could affect the phone functioning in the network Because of the close interaction between the Cisco Unified Wireless IP Phone 7921G and Cisco Unified Communications Manager these tasks require familiarity with Cisco Un...

Page 12: ...ibes how to use the Cisco Unified Wireless IP Phone 7921G Configuration Utility on the Wavelink Avalanche server for updating the phone configuration Chapter 7 Configuring Features Templates Services and Users Provides an overview of procedures for configuring telephony features and adding users to Cisco Unified Communications Manager Chapter 8 Viewing Security Device Model Status and Call Statist...

Page 13: ...s_home html Obtaining Documentation and Submitting a Service Request For information on obtaining documentation submitting a service request and gathering additional information see the monthly What s New in Cisco Product Documentation which also lists all new and revised Cisco technical documentation at http www cisco com en US docs general whatsnew whatsnew html Subscribe to the What s New in Ci...

Page 14: ... font Commands and keywords are in boldface italic font Arguments for which you supply values are in italics Elements in square brackets are optional x y z Alternative keywords are grouped in braces and separated by vertical bars x y z Optional alternative keywords are grouped in brackets and separated by vertical bars string A nonquoted set of characters Do not use quotation marks around the stri...

Page 15: ...raditional analog telephones you can place and receive phone calls and access features such as hold transfer and speed dial In addition because the phone connects to your wireless local area network WLAN you can place and receive phone calls from anywhere in your wireless environment The Cisco Unified Wireless IP Phone 7921G is an 802 11 dual band wireless device that provides comprehensive voice ...

Page 16: ...lly charged Fast blinking red Incoming call Phone can be charging or fully charged Slow blinking red Voice message When connected to AC power source red light displays longer than when phone is using only the battery Slow blinking green Phone is using only battery power Phone is registered with the wireless network and is within service coverage area 2 Headset port Port for plugging in a headset o...

Page 17: ...key Toggles between locking and unlocking the keypad Allows you to enter these special characters when you are entering text 9 Zero 0 key Enters 0 when dialing a number Allows you to enter a space or these special characters when you are entering text _ 10 Asterisk key Toggles between Ring and Vibrate mode Allows you to enter these special characters when you are entering text 11 Keypad Allows you...

Page 18: ...ve telephone calls while connected to the wireless LAN In addition to traditional phone features the Cisco Unified Wireless IP Phone includes features that enable you to administer and monitor the phone as a network device Caution This product is not a medical device and may use an unlicensed frequency band that is susceptible to interference from other devices or equipment This section provides i...

Page 19: ...munications Manager Administration application to set up phone registration criteria and calling search spaces to configure corporate directories and services and to modify phone button templates See the Telephony Features Available for the Phone section on page 7 2 and Cisco Unified Communications Manager Administration Guide for additional information For more information about Cisco Unified Com...

Page 20: ...Cisco Unified Wireless IP Phone page 5 1 Monitoring the Cisco Unified Wireless IP Phone Remotely page 9 1 Providing Users with Feature Information If you are a system administrator you are the primary source of information for Cisco Unified Wireless IP Phone users in your network or company To ensure that you distribute the most current feature and procedural information familiarize yourself with ...

Page 21: ...atures supported on the Cisco Unified IP Phone See the Overview of Supported Security Features section on page 1 8 Restrictions regarding security features See the Security Restrictions section on page 1 11 Viewing a security profile name when running Cisco Unified Communications Manager 5 0 or later See the Understanding Security Profiles section on page 1 10 Identifying phone calls for which sec...

Page 22: ...pter in the Cisco Unified Communications Manager Security Guide Troubleshooting See the General Troubleshooting Information section on page 10 14 Refer to Cisco Unified Communications Manager Security Guide Troubleshooting chapter Resetting or restoring the phone See the Erasing the Local Configuration section on page 10 18 Table 1 1 Cisco Unified IP Phone and Cisco Unified Communications Manager ...

Page 23: ...ique proof of identity for the phone and allows Cisco Unified Communications Manager to authenticate the phone Secure SRST reference After you configure a SRST reference for security and then reset the dependent devices in Cisco Unified Communications Manager Administration the TFTP server adds the SRST certificate to the phone cnf xml file and sends the file to the phone A secure phone then uses ...

Page 24: ...Unified CallManager Security Guide at http www cisco com en US products sw voicesw ps556 prod_maintenance_guides_list html To view the security mode that is set for the phone from the phone screen choose SETTINGS Device Information Security Security Mode For more information see the Viewing Security Information section on page 8 1 Related Topics Identifying Encrypted and Authenticated Phone Calls ...

Page 25: ...ypted within the IP network and has a lock icon associated with it Related Topics Understanding Security Features for Cisco Unified IP Phones page 1 7 Understanding Security Profiles page 1 10 Security Restrictions page 1 11 Security Restrictions When using a phone that is not configured for encryption the user cannot barge into an encrypted call When barge fails in this case a reorder tone fast b...

Page 26: ...d Phones Support TAPS For more information about these choices see the Methods for Adding Phones to Cisco Unified Communications Manager section on page 3 2 For general information about configuring phones in Cisco Unified Communications Manager refer to the Cisco Unified IP Phone chapter in the Cisco Unified Communications Manager System Guide For a checklist of tasks for configuring the phone in...

Page 27: ...y number Note Before you install a phone even if it is new upgrade the phone to the current firmware image For information about upgrading refer to the Readme file for your phone which is located at http www cisco com cgi bin tablebuild pl ip 7900ser crypto For a checklist of tasks for installing the phone see the Installing the Cisco Unified Wireless IP Phone 7921G section on page D 7 Related Top...

Page 28: ... 7921G Administration Guide for Cisco Unified Communications Manager Release 7 0 OL 15985 01 Chapter 1 Overview of the Cisco Unified Wireless IP Phone 7921G Overview of Configuring and Installing the Cisco Unified Wireless IP Phone 7921G ...

Page 29: ...eless IP phones can provide voice communication within the corporate wireless local area network WLAN The Cisco Unified Wireless IP Phone 7921G depends upon and interacts with wireless APs APs and key Cisco IP telephony components including Cisco Unified Communications Manager to provide wireless voice communication In a traditional LAN IP phones and computers use cables to transmit messages and d...

Page 30: ...ired connection to an Ethernet switch such as a Cisco Catalyst 3750 that is configured on a LAN The switch provides access to gateways and the Cisco Unified Communications Manager server to support wireless IP telephony Some networks have wired components that support wireless components The wired components could consist of switches routers and bridges with special modules to enable wireless capa...

Page 31: ...roducts refer to http www cisco com en US products hw wireless index html Understanding WLAN Standards and Technologies This section describes the following concepts 802 11 Standards for WLAN Communications page 2 3 Radio Frequency Ranges page 2 3 Wireless Modulation Technologies page 2 4 AP Channel and Domain Relationships page 2 4 WLANs and Roaming page 2 6 802 11 Standards for WLAN Communicatio...

Page 32: ...gonal Frequency Division Multiplexing OFDM Transmits signals by using RF OFDM is a physical layer encoding technology that breaks one high speed data carrier into several lower speed carriers to transmit in parallel across the RF spectrum OFDM when used with 802 11g and 802 11a can support data rates as high as 54 Mbps Table 2 1 provides a comparison of data rates number of channels and modulation...

Page 33: ...ID groups user devices and associates the group with the APs For more information about wireless network components and design refer to the following documents Cisco Enterprise Distributed Wireless Solution Reference Network Design at http www cisco com application pdf en us guest netsol ns178 c649 ccmigration_09186a00800d67eb pdf Overview Cisco Unified Wireless Network at http www cisco com en US...

Page 34: ...enticates and associates with the new AP The previous AP hands the call over to the new AP while maintaining continuous audio connection without user intervention As long as the APs are in the same Layer 2 subnet the unified IP phone keeps the same IP address and the call continues As a unified IP phone roams between APs it must re authenticate with each new AP See the Authentication Methods secti...

Page 35: ...ne AP using one band and into the range of another that has the same SSID but is using a different band This can cause gaps in voice communications To avoid these communication gaps try to use only one band for voice communications Related Topics Voice QoS in a Wireless Network page 2 10 Interacting with Cisco Unified Wireless APs page 2 9 VoIP WLAN Configuration page 2 18 Components of the VoIP W...

Page 36: ...ion 150 With this method you configure the TFTP server IP address as the option value For additional supported DHCP configurations refer to Cisco Unified Communications Manager System Guide IP Messaging protocol that addresses and sends packets across the network To communicate using IP network devices must have an assigned IP address subnet and gateway IP addresses subnet and gateway identificati...

Page 37: ...ettings suitable to wireless voice and assist in the design and layout of the WLAN for example AP placement power levels and channel assignments After deploying and using wireless voice you should continue to perform post installation site surveys When you add a group of new users install more equipment or stack large amounts of inventory you are changing the wireless environment A post installati...

Page 38: ...s handled properly you must configure the correct QoS in the AP For configuration information see Wireless Network Requirements for VoIP section on page 2 19 Related Topics Security for Voice Communications in WLANs page 2 14 VoIP WLAN Configuration page 2 18 Voice QoS in a Wireless Network Voice traffic on the Wireless LAN like data traffic is susceptible to delay jitter and packet loss These iss...

Page 39: ...gnaling packets with a DSCP value of 24 and RTP packets with DSCP value of 46 To improve reliability of voice transmissions in a nondeterministic environment the Cisco Unified Wireless IP Phone 7921G supports the IEEE 802 11e industry standard and is Wi Fi Multimedia WMM capable WMM enables differentiated services for voice video best effort data and other traffic However in order for these differ...

Page 40: ...p phones in Cisco Unified Communications Manager see the Configuring the Cisco Unified Wireless IP Phone 7921G in Cisco Unified Communications Manager section on page 1 12 You can find more information about configuring Cisco Unified Communications Manager to work with the IP phones and IP devices in the Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Man...

Page 41: ...process You must configure the settings of the DHCP server in the Cisco Unified Communications Manager network The DHCP scope settings include the following TFTP servers DNS server IP address optional unless using host names Pool and range of the subnet mask IP address and gateway The priority of the DHCP settings for the TFTP server is unique to the Cisco Unified Wireless IP Phone 7921G as shown ...

Page 42: ...ces can use Wired Equivalent Privacy WEP keys to provide security Devices that are using WEP only attempt to authenticate with an AP that is using WEP Shared Key Authentication The AP sends an unencrypted challenge text string to any device attempting to communicate with the AP The device that is requesting authentication uses a pre configured WEP key to encrypt the challenge text and sends it bac...

Page 43: ... key generation Microsoft Windows XP provides support for 802 1x allowing EAP authentication protocols including EAP TLS to be used for authentication The authentication used in EAP TLS is mutual the server authenticates the user and the user authenticates the server Mutual authentication is required in a WLAN EAP TLS provides excellent security but requires client certificate management EAP TLS u...

Page 44: ...s setup on the phone must match the WEP key that is configured at the AP for successful connections The Cisco Unified Wireless IP Phone 7921G supports WEP keys that use 40 bit encryption or a 128 bit encryption and remain static on the phone and AP EAP and CCKM authentication can use WEP keys for encryption The RADIUS server manages the WEP key and passes a unique key to the AP after authenticatio...

Page 45: ...ions are automatically configured for WPA WPA2 WPA Pre shared key WPA2 Pre shared key or CCKM In AKM mode the phone will authenticate with LEAP if it is configured with WPA WPA2 or CCKM key management The Cisco Unified Wireless IP Phone 7921G does not support auto EAP negotiation to use EAP FAST mode you must specify it If AKM and 802 1x are used the authentication method is LEAP The Cisco Unified...

Page 46: ... page 2 7 Authentication Methods page 2 14 Encryption Methods page 2 16 Interacting with Cisco Unified Communications Manager page 2 12 Components of the VoIP Wireless Network page 2 7 VoIP WLAN Configuration page 2 18 VoIP WLAN Configuration This section provides configuration guidelines for deploying wireless IP phones in the WLAN and includes these topics Wireless Network Requirements for VoIP ...

Page 47: ...DTPC ARP caching LEAP EAP FAST QBSS U APSD 802 11d and 802 11h Configuring APs for Voice This section identifies key AP configuration options that are required for optimal voice performance This is not a complete list of configuration steps or options for deploying APs such as the Cisco Aironet APs For more information about configuring your AP refer to the appropriate Cisco Aironet AP Installatio...

Page 48: ...g From the Cisco Unified Wireless IP Phone 7921G you can use the Neighbor List utility or Site Survey utility from the Settings Status menu The Neighbor List utility provides information about the current AP and the closest neighbors tracked by the phone For more information see Neighbor List Utility page 2 21 The Site Survey utility produces a report written as a temporary HTML file upon terminat...

Page 49: ...est neighbors tracked by the phone The phone typically does not scan while it is idle so often there is only one entry which is the currently associated AP in the list To use the Neighbor List utility follow these steps Procedure Step 1 Configure the Cisco Unified Wireless IP Phone 7921G with the same SSID and encryption authentication settings as the APs Step 2 Power on the phone so that it assoc...

Page 50: ...low these steps Procedure Step 1 Configure the Cisco Unified Wireless IP Phone 7921G with the same SSID and encryption authentication settings as the APs Step 2 Power on the phone so that it associates with the WLAN Step 3 Choose Settings Status Site Survey The phone displays a list of APs within range that have the same SSID and security settings as the phone To see more information about an AP s...

Page 51: ...one 7921G review the requirements in these sections Network Requirements page 3 1 Methods for Adding Phones to Cisco Unified Communications Manager page 3 2 Safety Information page 3 5 Network Requirements For the Cisco Unified Wireless IP Phone 7921G to successfully operate as a Cisco Unified IP Phone endpoint your network must support these requirements Voice over Wireless LAN Cisco Aironet Acce...

Page 52: ...ications Manager Before installing the wireless IP phone you must choose a method for adding phones to the Cisco Unified Communications Manager database Some methods require entering the MAC address of the phone Table 3 1 provides an overview of these methods The following sections describe methods for adding phones Adding Phones with Auto Registration page 3 3 Adding Phones with Auto Registration...

Page 53: ...S page 3 3 Adding Phones with BAT page 3 4 Adding Phones with Cisco Unified Communications Manager Administration page 3 4 Adding Phones with Auto Registration and TAPS Use auto registration and TAPS to add phones to the Cisco Unified Communications Manager database Add the phones first by using BAT to the Cisco Unified Communications Manager database with dummy MAC addresses Then use TAPS to upda...

Page 54: ... to add Cisco Unified Wireless IP Phones use the default setting for the phone load The phone load name includes symbols _ and BAT does not permit symbols in an entry Related Topics Adding Phones with Auto Registration page 3 3 Adding Phones with Auto Registration and TAPS page 3 3 Adding Phones with Cisco Unified Communications Manager Administration page 3 4 Adding Phones with Cisco Unified Comm...

Page 55: ...tices for preventing accidents Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device Statement 1071 Warning Read the installation instructions before connecting the system to the power source Statement 1004 Warning This equipment will not be able to access emergency services during a power outage becaus...

Page 56: ...nstructions Statement 1015 Warning Ultimate disposal of this product should be handled according to all national laws and regulations Statement 1040 Warning Do not dispose of the battery pack in fire or water The battery may explode if placed in a fire Caution The battery pack is intended for use only with this device Caution Do not disassemble crush puncture or incinerate the battery pack Caution...

Page 57: ...CP PWR 7921G AU Central Europe CP PWR 7921G CE China CP PWR 7921G CN Japan CP PWR 7921G JP North America CP PWR 7921G NA United Kingdom CP PWR 7921G UK Note The battery and power supply are not provided with your phone To order the battery and power supply contact your local dealer Related Topics Network Requirements page 3 1 Providing Power to the Phone page 3 7 Installing the Cisco Unified Wirel...

Page 58: ...talling and Using the Desktop Charger page 3 13 Installing or Removing the Phone Battery To install the battery in the Cisco Unified Wireless IP Phone use Figure 3 1 and follow these steps Procedure Step 1 To install the battery insert the battery catches as shown in Figure 3 1 in the corresponding slots at the bottom of the Cisco Unified Wireless IP Phone 7921G Ensure that the metal contacts on t...

Page 59: ...ing the Power Supply to Charge the Phone To charge the battery in your phone quickly you can use the power supply You must assemble the appropriate AC adapter plug and then connect the power supply Assembling or Removing the AC Plug Adapter To assemble or remove the AC plug adapter for the power supply use Figure 3 1 and follow these steps Procedure Step 1 Insert AC plug adapter as shown in Figure...

Page 60: ...phone while the battery is being charged For charging times see Table 3 5 To charge the Li ion battery using the power supply follow these steps Procedure Step 1 Connect the cable from the power supply to the outlet in the phone as shown in Figure 3 3 Step 2 Connect the power supply to an AC outlet Step 3 Monitor the indicator light While the battery is charging the light is red and turns green wh...

Page 61: ...ling the Cisco Unified Wireless IP Phone 7921G Figure 3 3 Charging the Phone Using the Power Supply Using the USB Cable to Charge the Phone Charge the phone by using a USB cable connected to a USB port on your PC Charging times are longer when you use the USB cable See Table 3 4 for charging times 1 AC plug adapter 2 AC power supply 3 Phone connector on AC power supply cable 4 Indicator light LED ...

Page 62: ...eps Procedure Step 1 Plug the USB cable into the Cisco Unified Wireless IP Phone 7921G Step 2 Plug the USB connector into the USB port on your PC The Found New Hardware Wizard dialog opens Step 3 To turn off the wizard for Update New Software click No not this time Step 4 Next click the button next to Install the Software automatically Recommended Step 5 After a time delay the Cannot Install This ...

Page 63: ...ne and unplug the cable from the PC Installing and Using the Desktop Charger The desktop charger can charge both the phone battery installed in the phone and a spare battery at the same time You can place the phone in the desktop charger to use the speakerphone capability while charging the phone and battery For information about using the desktop charger speakerphone refer to the Using a Handset ...

Page 64: ...r on the phone turns green and the phone beeps when the phone battery is charged The battery LED indicator on the desktop charger turns green when the spare battery is charged Batteries will stop charging after they are fully charged You can leave the phone or battery in the charger for extended periods of time with no problems Table 3 5 lists the approximate battery charging times when using the ...

Page 65: ... and instructions see Chapter 5 Configuring Settings on the Cisco Unified Wireless IP Phone Using a Headset Although Cisco performs some internal testing of third party headsets for use with the Cisco Unified IP Phones Cisco does not certify or support products from headset or handset vendors Because of the inherent environmental and hardware inconsistencies in the deployment locations there is no...

Page 66: ...es or two way radios some audio noise may still occur In these cases Cisco recommends that you take one or more of the following actions Move the external device away from the source of the RF or AF signals Route the external device cables away from the source of the RF or AF signals Use shielded cables for the external device or use cables with a better shield and connector Shorten the length of ...

Page 67: ...gnal between the wireless access point and the phone The phone must have an adequate signal to successfully place or receive calls If the signal icon displays only one bar the weak signal can cause problems with phone performance If the phone does not complete these steps successfully see the Resolving Startup and Connectivity Problems section on page 10 1 Related Topics Active and Standby Phone M...

Page 68: ...21G goes through a standard startup process as described in Table 3 6 Note Depending on your specific network configuration some of the steps might not occur on your unified IP phone Table 3 6 Cisco Unified Wireless IP Phone Startup Process Step Description Related Topics 1 Powering on the phone The Cisco Unified Wireless IP Phone 7921G has non volatile Flash memory in which it stores firmware ima...

Page 69: ... DHCP server to obtain one If you are not using DHCP in your network you must assign a static IP address to each phone locally In addition to assigning an IP address the DHCP server directs the unified IP phone to a TFTP server If the phone has a statically defined IP address you must configure the TFTP server IP address locally on the phone the phone then contacts the TFTP server directly Configu...

Page 70: ...isco Unified Communications Manager on the list Interacting with Cisco Unified Communications Manager page 2 12 Resolving Startup and Connectivity Problems page 10 1 8 Registering to Cisco Unified Communications Manager If the phone was manually added to the database Cisco Unified Communications Manager identifies and registers the phone If the phone was not manually added to the database and auto...

Page 71: ...onfiguring Trace Settings page 4 29 Configuring the Phone Book page 4 31 Configuring Wavelink Avalanche Server Settings page 4 31 Using System Settings page 4 36 Setting Up Your PC to Configure the Phones To setup new phones use your PC and USB connection to enter the initial configuration for the wireless network settings and network profiles To save time during initial deployment you can create ...

Page 72: ...the Finished screen You can close the wizard Step 6 Plug the USB cable into the USB port on the PC and into the USB connector on the phone The Found New Hardware Wizard dialog opens Step 7 To update the new software click the button next to Yes this time only and click Next Step 8 Click the button next to Install the Software automatically Recommended After 2 3 minutes the software installs and a ...

Page 73: ...page 4 5 Accessing the Phone Web Page After setting up the USB interface on the PC you are ready to use the USB cable connection to the phone To access the phone web page follow these steps Procedure Step 1 Open a Windows browser Step 2 In the address field enter https 192 168 1 100 to locate the wireless IP phone web page Note When the Security Alert dialog box displays a notice to accept the Tru...

Page 74: ... Drivers page 4 2 Configuring the USB LAN on the PC page 4 2 Using the USB Cable to Configure Phones page 4 4 Accessing the Phone Web Page page 4 3 Updating Phones Remotely You can update settings on a Cisco Unified Wireless IP Phone 7921G that is already configured and in use To do so you can use the wireless LAN to remotely access and configure these phones Use these sections for information abo...

Page 75: ...se methods Search for the phone in Cisco Unified Communications Manager Administration by choosing Device Phone DN Or Click Find to display all of the phones and the IP addresses that are registered with Cisco Unified Communications Manager Administration When you select your phone the Phone Configuration window displays The IP address of the phone is linked to the web configuration page Or You ca...

Page 76: ...as needed For information see the following sections Configuring Network Profiles page 4 8 Configuring USB Settings page 4 28 Configuring Trace Settings page 4 29 Configuring Wavelink Avalanche Server Settings page 4 31 Configuring the Phone Book page 4 31 Using System Settings page 4 36 Step 5 Return to the Phone Configuration page in Cisco Unified Communications Manager Administration and set th...

Page 77: ...d Topics Accessing the Phone Web Page page 4 3 Configuring Network Profiles page 4 8 Configuring USB Settings page 4 28 Configuring Trace Settings page 4 29 Configuring the Phone Book page 4 31 Using System Settings page 4 36 Table 4 1 HOME Summary Web Page Item Description Home Summary Active Network Profile Name of the profile that the phone is currently using SSID SSID that the phone is current...

Page 78: ...iguring Wireless Settings in a Network Profile page 4 13 Configuring Wireless LAN Security page 4 14 Configuring IP Network Settings page 4 25 Configuring the Alternate TFTP Server page 4 26 Configuring Advanced Network Profile Settings page 4 27 Network Profile Settings You can configure the settings for a profile by using this web page You can also modify or view configured profiles by clicking ...

Page 79: ... if the current band is acceptable and may remain connected to the less preferred band Auto signal strength RSSI Use strongest signal in dual band environment 802 11 Standards for WLAN Communications page 2 3 Scan Mode Auto Always scans when on a call If idle and signal strength is sufficient the phone does not scan Continuous Always scans Single AP Only scans at power on or if the AP connection t...

Page 80: ... the RADIUS authentication server A dynamic session based key is derived from the Cisco Unified Wireless IP Phone 7921G and RADIUS server to encrypt data using a client certificate for authentication Configuring Wireless LAN Security page 4 14 Configuring the Authentication Mode page 4 15 PEAP This method uses name and password authentication based on Microsoft MSCHAP V2 authentication PEAP with S...

Page 81: ...ssword Assigns the network authentication password for this profile WPA Pre shared Key Credentials Sets the Pre shared key for this profile Pre shared Key Type Determines the key type Hex or ASCII Configuring the Pre shared Key page 4 16 Pre shared Key Identifies the key Wireless Encryption Required for Open WEP and Shared WEP authentication methods Key Type Determines the encryption key type Hex ...

Page 82: ...atic TFTP server IP addresses for TFTP Server 1 TFTP Server 2 Network Profile Advanced Settings TSPEC Settings Configuring Advanced Network Profile Settings page 4 27 Minimum PHY Rate Minimum data rate that outbound traffic uses Note Cisco APs support only PHY rates of 6 11 12 or 24 Surplus Bandwidth Excess bandwidth beyond application requirements Antenna Settings Antenna Selection for 802 11A Ve...

Page 83: ...u want to configure Step 2 Enter a recognizable name up to 63 characters and numbers in length in the Profile Name field Step 3 Enter the SSID that is already configured in the WLAN This is the SSID that the phone uses to associate with access points Note The SSID is case sensitive you must enter it exactly as configured in the network Step 4 Choose the scanning frequency of the phone in the Singl...

Page 84: ...cation but does not require a client certificate on the phone This method uses name and password authentication based on Microsoft MSCHAP V2 authentication PEAP with Server Certificate Authentication The Cisco Unified IP Phone can validate the server certificate during the authentication handshake over an 802 11 wireless link This functionality is disabled by default and is enabled in Cisco Unifie...

Page 85: ...Wireless Security Credentials When your network uses EAP FAST LEAP EAP TLS PEAP or Auto AKM with WPA WPA2 CCKM for user authentication you must configure both the username and a password on the Access Control Server ACS and the phone EAP FAST with optional CCKM Uses WEP or TKIP Requires Username and Password EAP TLS Uses WEP TKIP or AES Requires Username and Password Requires server and client cer...

Page 86: ...p the username and password in Wireless Security Credentials follow these steps Procedure Step 1 Choose the network profile Step 2 In the Username field enter the network username for this profile Step 3 In the Password field enter the network password string for this profile Step 4 Click Save to make the change Configuring the Pre shared Key When using Auto AKM with WPA Pre shared key or WPA2 wit...

Page 87: ... up a Pre shared key in the Wireless Credentials area follow these steps Procedure Step 1 Choose the network profile that uses Auto AKM to enable the WPA Pre shared key or WPA2 Pre shared key Step 2 In the Key Type area choose one of these character formats Hex ASCII Step 3 Enter an ASCII string or Hex digits in the Passphrase Pre shared key field See Pre shared Key Formats section on page 4 16 St...

Page 88: ...cryption key string that uses the hex digits 0 9 and or A F or example ABCD123456 128 bit You must enter a 26 digit encryption key string that uses the hex digits 0 9 and or A F or example AB123456789CD01234567890EF ASCII For ASCII keys you must enter a character string that uses 0 9 A Z upper and lower case and all symbols 40 bit You must enter a 5 character string for example GREG5 128 bit You m...

Page 89: ... and the phone needs to verify the trust of the ACS server To verify the MIC the Manufacturing Root Certificate and Manufacturing Certificate Authority CA Certificate must be exported from a Cisco Unified Wireless IP Phone 7921G and installed on the Cisco ACS server These two certificates are part of the trusted certificate chain used to verify the MIC by the Cisco ACS server To verify the Cisco A...

Page 90: ...ager date and time on the phone Cisco Unified Wireless IP Phone 7921G web page Setting the Date and Time page 4 20 2 If using the Manufacturing Installed Certificate MIC a Export the CA root certificate and manufacturing CA certificate b Install certificates on the Cisco ACS server and edit the trust list c Export the CA certificate from the ACS server and import it to the phone Cisco Unified Wire...

Page 91: ... certificate and copy it to the ACS server Step 3 Repeat Steps 1 and 2 for the Manufacturing CA certificate Step 4 From the ACS Server System Configuration page enter the file path for each certificate and install the certificates Note For more information about using the ACS configuration tool see the ACS online help or the User Guide for Cisco Secure ACS for Windows Step 5 Use the Edit the Certi...

Page 92: ...ick Export The Certificate Export Wizard appears Click Next Step 4 At the next window select DER encoded binary X 509 CER and click Next Step 5 Specify a name for the certificate and click Next Step 6 Save the CA certificate to be installed on the phone Requesting and Importing the User Installed Certificate To request and install the certificate on the phone follow these steps Procedure Step 1 Fr...

Page 93: ...tion Server Root Certificate must be installed on the Cisco Unified Wireless IP Phone 7921G To install the certificate follow these steps Step 1 Export the Authentication Server Root Certificate from the ACS See Exporting Certificates from the ACS page 4 21 Step 2 Go to the phone web page and choose Certificates Step 3 Click Import next to the Authentication Server Root certificate Step 4 Restart ...

Page 94: ...alidation can be enabled by importing the authentication server certificate Before You Begin Before you configure PEAP authentication for the phone make sure these Cisco Secure ACS requirements are met The ACS root certificate must be installed Enable the Allow EAP MSCHAPv2 setting User account and password must be configured For password authentication you can use the local ACS database or an ext...

Page 95: ...k Submit when done Configuring IP Network Settings The Cisco Unified IP Phones enable DHCP by default to automatically assign IP addresses to devices when you connect them to the network If you do not use DHCP in your network then you must disable DHCP and manually enter network configuration information For more information see Interacting with the DHCP Server section on page 2 13 When DHCP is di...

Page 96: ...er to some phones instead of the one assigned by DHCP Note If you disable DHCP then you must use these steps to set up the TFTP server for the phone To assign an alternate TFTP server to a phone follow these steps Procedure Step 1 Choose the network profile that you want to configure Step 2 Under the TFTP area choose this option Use the following TFTP servers Step 3 You must enter the required IP ...

Page 97: ... use 802 11b and you plan to use Call Admission Control CAC with TSPEC then you need to modify the PHY rate to a supported rate for your 802 11b access points To make changes to the advanced settings follow these steps Procedure Step 1 Choose the network profile that you want to configure Step 2 Click the Advanced Profile link at the top of the page Step 3 In the TSPEC Setting keep the Minimum PHY...

Page 98: ...0 You can change the USB port configuration on the phone in these ways To obtain the IP address automatically by getting an IP address from the PC that has DHCP set up To use the IP address and subnet mask assigned in this area To display the USB Settings access the web page for the phone as described in the Accessing the Configuration Web Page for a Phone section on page 4 5 and then click the US...

Page 99: ... Page for a Phone section on page 4 5 and then click the TRACE SETTINGS To change the trace settings for the phone follow these steps Procedure Step 1 On the phone web page click the TRACE SETTINGS menu Step 2 In the Number of Files field choose the number of trace files to save from 2 to 10 Step 3 In the File Size field choose the size of the files from 50 to 250K Step 4 In the Remote Syslog Serv...

Page 100: ...Syslog Set up a remote server to store trace logs IP Address Enter server IP address Port Enter a port number 514 1024 65535 Module Trace Level Kernel Operating System data Configuration Phone configuration data Call Control Cisco Unified Communications Manager data Network Services DHCP TFTP CDP data Security Subsystem Application level security data User Interface Key strokes softkeys MMI data W...

Page 101: ...cating phones on the Wavelink server For example the predefined ModelName parameter with a value of CP7921G will identify a device as the Cisco Unified Wireless IP Phone 7921G By default the following parameters are configured as follows ModelName CP7921 EnablerVer 3 11 01 To configure Wavelink Avalance server parameters using the phone web page follow these steps Procedure Step 1 From the phone w...

Page 102: ...one Book Import Export from the left pane Step 2 At the Phone Book Import Export page do one of the following To import a file browse to it on your PC Choose one of the following options then click Import Delete all current contacts before importing Delete only the current contacts that have the same IDs Merge current contacts with imported data To export a file click Export A file with your conta...

Page 103: ...s on the phone Deleting or merging matching records is supported The first name last name fields must be matched with the following criteria Use the First Name and Last Name to match if one of them is valid Use the Company Name field if other name fields are empty Microsoft Outlook 2003 does not support exporting or importing of Unicode characters Since Microsoft Outlook 2003 uses the native inter...

Page 104: ...ok Information You can search for contacts in the Phone Book by first name last name nickname or company name To perform a search follow these steps Procedure Step 1 From the phone web page choose PHONE BOOK Step 2 At the Phone Book page enter a search string in the text box and click Search The contact records containing a match will be displayed Updating Phone Book Information You can update the...

Page 105: ... Phone Book page select a contact The Phone Book Edit Contact page appears Step 3 Change or enter information for this contact If you wish to assign speed dials see Assigning A Speed Dial Hot Key to a Contact Number page 4 35 Step 4 When finished click Save Assigning A Speed Dial Hot Key to a Contact Number You can assign a speed dial hot key to any contact phone number in the Phone Book To assign...

Page 106: ...less IP Phone Remotely Viewing Trace Logs You can use the TRACE LOGS on the web page to view and manage trace files System trace logs appear in a list on this page You define how many messages are saved in the Trace Settings area To view a trace log click on the Message n link The trace log appears in ASCII text You can save the text file in a directory or on a disk to send to TAC for troubleshoot...

Page 107: ...g Network Profile Templates At initial phone deployment you can create a typical network profile and export the phone settings to a location that you specify such as a folder on your PC or your network Then you can import the network profile template to several phones to save time Note For security reasons none of the WLAN security information such as authentication username and password pre share...

Page 108: ... Trace Settings for your template configuration Step 4 Choose the BACKUP SETTINGS menu to access the export and import settings Step 5 In Export Configuration enter an encryption key of from 8 to 20 characters Record this key because you must enter this key to import the configuration template on other phones Step 6 Click Export and the File Download dialog displays and then click Save Step 7 Desi...

Page 109: ...k Trace Settings Number of Files Syslog Server enabled disabled IP address Port Modules and error level for collection Preserving Logs true false Importing a Configuration Template To import a phone configuration template follow these steps Procedure Step 1 Connect the USB cable to an unconfigured phone and access the phone s web page using the instructions on Accessing the Phone Web Page section ...

Page 110: ...e the firmware file on the network Related Topics Using System Settings page 4 36 Viewing Trace Logs page 4 36 Backup Settings for Phone Configuration page 4 37 Changing the Admin Password page 4 40 Changing the Admin Password Cisco Unified CallManager 4 x If you are running Cisco Unified CallManager 4 x you can use the Change Password area on the web page to change the administration password for...

Page 111: ...rvey Report is generated for viewing from the phone web page you must first run the Site Survey utility from the phone For more information see Site Survey Utility page 2 22 To view the report go to the phone web page and choose Site Survey from the left pane An HTML report in the form of a neighbor table of APs is displayed Note You can also run the Neighbor List utility from the phone to display...

Page 112: ...cularly if the percentage of time the AP is an immediate neighbor is relatively high compared to other immediate neighbors Asterisk Not an immediate neighbor Information displayed in cell for example 27 61 39 Percentage of time it is the immediate neighbor of the best AP RSSI range during the time it is the immediate neighbor Table 4 9 AP Details Report Field Description AP Name of the AP if it is...

Page 113: ...operating Optional Rates Data rates supported by the AP that are optional for the station to operate at Multicast Cipher and Unicast Cipher For Multicast Cipher one of the following for Unicast Cipher one or more of the following None WEP40 WEP104 TKIP CCMP CKIP CMIC CKIP CMIC AKM One or more of the following WPA1_1X WPA_PSK WPA2_1X WPA2_PSK WPA1_CCKM WPA2_CCKM Proxy ARP Supported CCX compliant AP...

Page 114: ...um amount of time in a random backoff ECWMAX Encodes value of CWmax in an exponent form to provide the maximum amount of time in a random backoff TXOpLimit Interval of time in which a particular quality of service QoS station has the right to initiate frame exchange sequences onto the wireless medium Best Effort AC Video AC Voice AC Channels A list of supported channels from the country IE Power M...

Page 115: ...can view and change many network configuration options and phone settings for the Cisco Unified Wireless IP Phone 7921G by using the Settings menu Note You can control whether a Cisco Unified Wireless IP Phone 7921G has access to the Settings menu from the Cisco Unified Communications Manager Administration Phone Configuration page Use the Settings Access field in the Product Specific Configuratio...

Page 116: ...Changing the USB Configuration page 5 13 Configuring Network Profile Settings The Cisco Unified Wireless IP Phone 7921G enables you to configure four separate network profiles for a specific WLAN Users who travel between company locations can have separate network profiles for each WLAN location You can set up profiles with the local SSID WLAN settings and authentication information for each locat...

Page 117: ...ions Profile Name Network Configuration WLAN Configuration Step 5 Make changes to the settings For more information see Table 5 1 Step 6 To save changes to settings in the Profile menu press Save Step 7 To use the modified profile scroll to the profile name and press Select The appears by enabled profiles You can enable from 1 to 4 profiles Changing the Profile Name You can change the default name...

Page 118: ...er in the string Enter a space Press to enter a space between characters Enter a dot Press to enter a dot between numbers Enter special characters and symbols Press one of the following keys to display and enter these characters Press to enter Press to enter a space _ Press to enter Press to enter Save an entry Press Options Save Cancel editing mode Press Options Cancel as needed to return to the ...

Page 119: ...Yes This option assigns an alternative Trivial File Transfer Protocol TFTP server No This option uses the TFTP server assigned by DHCP Configuring an Alternate TFTP Server page 5 7 TFTP Server 1 IP address for the primary TFTP server used by the phone If you set Alternate TFTP option to Yes you must enter a non zero value for this option TFTP Server 2 Optional backup TFTP server the phone uses if ...

Page 120: ...e IP settings follow these steps Procedure Step 1 Choose SETTINGS Network Profiles Step 2 Scroll to the profile name that you want to configure and press the View softkey Step 3 Enter to unlock the profile and press the softkey to change Step 4 Select Network Configuration Press View Step 5 Scroll to DHCP Enabled and press No Step 6 Scroll to IP Address and press Select Step 7 In the New IP Addres...

Page 121: ...descriptions of these fields For information about entering values see the Guidelines for Editing Settings in the Network Profile section on page 5 4 Step 8 Press Options Validate to save the entry or press Cancel Changing the Cisco Discovery Protocol Settings Some network devices do not use Cisco Discovery Protocol CDP To change whether the phone transmits CDP packets and settings associated with...

Page 122: ...Step 3 Enter to unlock the profile and press Edit Step 4 Select Network Configuration Step 5 Scroll to Erase Configuration and press Yes to erase or No Related Topics Changing the Profile Name page 5 3 Configuring Wireless Settings for the Network Profile page 5 8 Configuring Wireless Settings for the Network Profile The WLAN Configuration menu contains settings that the phone uses to authenticate...

Page 123: ...f authentication that the phone uses to access the WLAN Options are Open Access to all APs without WEP key authentication encryption Open WEP Access to all APS and authentication through WEP keys at the local AP Shared Key WEP Shared key authentication through WEP keys at the local AP LEAP Exchanges a username and cryptographically secure password with a RADIUS server in the network Cisco propriet...

Page 124: ...on page For more information see the Product Specific Configuration Options for the Cisco Unified Wireless IP Phone 7921G section on page 7 13 Password Password for the wireless network up to 32 characters Configuring the Username and Password page 4 16 802 11 Mode The wireless signal standard used in the WLAN Options are 802 11b g 802 11a Auto b g Auto a Auto RSSI 802 11 Standards for WLAN Commun...

Page 125: ... each line on the phone Volumes Ring Sets the ring volume level for the phone Speaker Sets the volume for the speaker Handset Sets the volume for the handset Headset Sets the volume for the headset Docking Speaker Sets the volume for the desktop charger speakerphone Docking Ring Sets the ring volume level for the desktop charger Alert Pattern Sets the ring vibrate or combination to alert the user ...

Page 126: ...the Security Configuration menu on the phone This menu also lets you update or remove an LSC Before you do so make sure that the appropriate Cisco Unified Communications Manager and the CAPF security configurations are complete The CTL file should have a CAPF certificate The CAPF certificate must exist in the usr local cm security certs folder in every server in the cluster The CAPF is running and...

Page 127: ...led on the phone by choosing SETTINGS System Configuration Security LSC displays Installed Related Topic Understanding Security Features for Cisco Unified IP Phones page 1 7 Changing the USB Configuration When using the USB cable to configure a phone you might need to change the USB configuration The phone has a default USB IP address of 192 168 1 100 that you can use with the USB connection to th...

Page 128: ...ned on the subnet Step 7 Press Options Validate to verify the entry Step 8 To save the changes press Save Step 9 To change the subnet for the new IP address scroll to Subnet Mask and press Select button Step 10 Enter the appropriate subnet address Step 11 Press Options Validate to verify the entry Step 12 To save the changes press Save Related Topics Accessing Network and Phone Settings page 5 1 C...

Page 129: ...valanche Server page 6 2 Setting Up and Using the Phone Configuration Utility page 6 3 Installing the Cisco Unified Wireless IP Phone 7921G Configuration Utility page 6 5 Configuring USB Settings page 6 9 Configuring Trace Settings page 6 9 Configuring Wavelink Avalanche Server Settings page 6 10 Updating the Phone page 6 11 Note There is no support for Traffic Stream Rate Set TSRS or Cisco Compat...

Page 130: ...ee Assigning the Wavelink Avalanche Server page 6 2 Configure a Cisco Access Point to use a default SSID of cisco with open authentication and no encryption Assigning the Wavelink Avalanche Server If you did not configure DHCP Option 149 with the Wavelink Avalanche server IP address you must manually assign it Note Do not perform this task if you previously configured the Wavelink Avalanche server...

Page 131: ...s in Table 6 1 Table 6 1 Setting Up and Using the Phone Configuration Utility on the Wavelink Console Assigning Attributes for the Phone You can assign attributes on the Cisco Unified Wireless IP Phone 7921G that can be used to distinguish it from other mobile devices connected to the Wavelink Avalanche server These attributes can be used as search criteria for locating phones on the Wavelink Aval...

Page 132: ...eps Procedure Step 1 On the main phone screen choose SETTINGS System Configuration Wavelink Step 2 Press to unlock the phone Step 3 Scroll to a CustomName enter an attribute name for example User and click Save Note Only alphanumeric characters are allowed in the CustomName field Step 4 Scroll to CustomValue and enter a value for the corresponding CustomName for example Admin and click Save You ca...

Page 133: ... wizard to complete the installation Step 6 When the installation has completed expand the software collection name on the left pane The phone configuration utility file name 7921CU appears with a red x disabled next to it Step 7 Right click 7921CU and choose Enable Package Note The installation is complete As an option you can perform the following additional steps to configure the selection crit...

Page 134: ...de which can only be configured in Cisco Unified Communications Manager Administration see Product Specific Configuration Options for the Cisco Unified Wireless IP Phone 7921G page 7 13 Note See also Network Profile Settings page 4 8 in the Using the Cisco Unified Wireless IP Phone 7921G Web Pages chapter Table 6 2 Configuration File Settings Setting For more information see Profile Settings Confi...

Page 135: ...he type of power saving mode that active and idle phones require The phone can use U APSD or PS Poll when it is idle When the phone is in an active call the power save mode is controlled by Call Power Save Mode 802 11 Standards for WLAN Communications page 2 3 WLAN Security Authentication Mode Sets the authentication and encryption methods for this profile Open Open access to APs Open WEP Open acc...

Page 136: ...ey length with key size of 40 or 128 bits WEP Key Value 1 4 Defines the WEP key value 40 bits 5 ASCII or 10 Hex characters 128 bits 13 ASCII or 26 Hex characters Network Settings DHCP Enabled Yes Enables DHCP to obtain IP address and DNS servers automatically No DHCP is disabled and you will need to enter the following fields IP Address Subnet Mask Default Router Primary DNS Secondary DNS Domain N...

Page 137: ... configure trace settings to determine how the phone creates and saves trace files Table 6 4 describes the trace settings Antenna Selection for 802 11B Vertical Horizontal Diversity 802 11G Power Settings Enabled Identifies enabled channels in WLAN to improve scanning for the phone Max Tx Power Sets the maximum transmit power for the phone 802 11A Power Settings Enabled Identifies enabled channels...

Page 138: ...ion Level Phone configuration data Call Control Level Cisco Unified Communications Manager data Network Services Level DHCP TFTP CDP data Security Level Application level security data User Interface Level Key strokes softkeys MMI data Wireless Level Channel scanning authentication data Audio Level RTP SRTP RTCP DSP data System Level Firmware upgrade data Table 6 4 Trace Settings continued Item De...

Page 139: ...send an error message to the syslog To update the phone with the updated configuration file perform the following steps Procedure Step 1 From the phone configuration utility select the configuration file then choose Export to Wavelink Step 2 At the Success window click OK A message indicating the file transfer is complete appears at the bottom of the window Step 3 To update a mobile device group s...

Page 140: ...sco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified Communications Manager Release 7 0 OL 15985 01 Chapter 6 Configuring the Phone Using the Wavelink Avalanche Server Updating the Phone ...

Page 141: ...emplates page 7 16 Modifying Phone Button Templates page 7 17 Setting Up Services page 7 18 Configuring Corporate and Personal Directories page 7 19 Adding Users to Cisco Unified Communications Manager Administration page 7 20 Managing the User Options Web Pages page 7 21 Creating Custom Phone Rings page 7 22 For suggestions about providing users with information for using the phone and features s...

Page 142: ...you can use the I or button on the Cisco Unified Communications Manager configuration page Table 7 1 Telephony Features for the Cisco Unified Wireless IP Phone 7921G Feature Description Configuration Reference Abbreviated Dialing Allows users to speed dial a phone number by entering an assigned code 1 99 on the phone keypad Users assign the codes from the User Options web pages See Speed dial page...

Page 143: ...ter Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Cisco Unified Communications Manager Features and Services Guide Barge and Privacy chapter Block external to external transfer Prevents users from transferring an external call to another external number For more information refer to Cisco Unified Communications Manager Features and Services Guide External Call T...

Page 144: ...nd the call rings through For more information refer to the Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Call forward all loop prevention Prevents a user from configuring a Call Forward All destination directly on the phone that creates a Call Forward All loop or that creates a Call Forward All chain with more hops than the existing Forward Maximum Hop Count se...

Page 145: ...Guide Call Pickup Group Configuration chapter Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter Call waiting Indicates and allows users to answer an incoming call that rings while on another call Displays incoming call information on the phone screen For more infor...

Page 146: ...Barge and Meet Me Allows a non initiator in a standard ad hoc conference to add or remove participants also allows any conference participant to join together two standard conferences on the same line For more information refer to Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter The Service parameter AdvanceAdhocConference disabled by default in Cisco Unified Commu...

Page 147: ...munications Manager Features and Services Guide Do Not Disturb DND When DND is turned on no audible rings occur during the ringing in state of a call or no audible or visual notifications of any type occur You can configure the phone to have a softkey template with a DND softkey or a phone button template Note DND is available in Cisco Unified Communications Manager 6 0 1 6 1 1 or 7 0 1 only The f...

Page 148: ...nd user profile settings to a Cisco Wireless Unified IP Phone by logging into the Extension Mobility service on that phone For more information refer to Cisco Unified Serviceability Administration Guide Cisco Unified Communications Manager Features and Services Guide Cisco Unified Communications Manager Extension Mobility chapter Cisco Unified Communications Manager Business Edition Cisco Extensio...

Page 149: ...on chapter Hunt group Provides load sharing for calls to a main directory number A hunt group contains a series of directory numbers that can answer the incoming calls When the first directory number in the hunt group is busy the system hunts in a predetermined sequence for the next available directory number in the group and directs the call to that phone For more information refer to Cisco Unifi...

Page 150: ...nager System Guide Cisco Unified IP Phones chapter Last Number Redial Enables the user to press the green Send key to display a list of numbers up to 99 that have been dialed For more information refer to Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Log out of hunt groups Allows users to log out of hunt groups and temporarily block calls from ringing their phon...

Page 151: ...ment where they need to make and receive urgent or critical calls For more information refer to Cisco Unified Communications Manager Features and Services Guide Multilevel Precedence and Preemption chapter Music on hold Plays music while callers are on hold For more information refer to Cisco Unified Communications Manager Features and Services Guide Music On Hold chapter Onhook call transfer Allo...

Page 152: ...one to submit information about problem phone calls QRT can be configured for either of two user modes depending upon the amount of user interaction desired with QRT For more information refer to Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Cisco Unified Communications Manager Features and Services Guide Quality Report Tool chapter Redial Allows users to call t...

Page 153: ...ied number that has been previously stored Speed dialing includes these features Speed dial hot keys configured and stored in the local Phone Book on the wireless IP phone Line view speed dial numbers configured from the User Options web page See Abbreviated Dialing page 7 2 and Fast Dial Services Enhancements For more information refer to Cisco Unified Communications Manager Administration Guide ...

Page 154: ... restricted access only the Phone Settings menu is accessible With disabled access no options appear when you access the Settings menu on the phone Options are Enabled Disabled and Restricted Web Access Determines the level of access to the web pages for the phone Provides Disabled Read only and Full access to a phone s web pages through a web browser Options are Read Only Full Disabled Profile 1 ...

Page 155: ...es not have write access to the phone Settings menu if this parameter is enabled unless the sequence is entered on the phone Application Button Activation Timer Specifies the amount of time to hold down the Application Button to active the application The values are seconds Application Button Priority Indicates the priority of the Application Button relative to the other phone tasks The Low option...

Page 156: ...ns follow these steps Procedure Step 1 Do one of the following from Cisco Unified Communications Manager Administration For Cisco Unified Communications Manager 4 x or earlier choose Device Phone Click Add a Phone then choose Phone Type Cisco 7921 For Cisco Unified Communications Manager 5 0 and later choose Device Phone Click Add Phone then choose Phone Type Cisco 7921 Step 2 In the Phone Configu...

Page 157: ...Administration You can modify a standard softkey template by making a copy of it giving it a new name and making updates to that copied softkey template You can also modify a nonstandard softkey template To assign a softkey template to a phone use the Softkey Template field in the Cisco Unified Communications Manager Administration Phone Configuration page Refer to the Softkey Template Configurati...

Page 158: ...r can access any service two important tasks must be completed You as the system administrator must use Cisco Unified Communications Manager Administration to configure available services The user must subscribe to services using the Cisco Unified IP Phone User Options application This web based application provides a graphical user interface GUI for limited end user configuration of IP Phone appl...

Page 159: ...ure you must provide the user with software to configure the personal directory See the Configuring Personal Directory section on page 7 19 for more information Configuring Corporate Directories Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol LDAP directory to store authentication and authorization information about users of Cisco Unified Communications Manager ap...

Page 160: ... about users and allows each user to perform the following actions Access the corporate directory and other customized directories from a Cisco Unified IP Phone Create a personal directory Set up speed dial and call forwarding numbers Subscribe to services that are accessible from a Cisco Unified IP Phone You can add users to Cisco Unified Communications Manager using either of these methods To ad...

Page 161: ...Manager Administration for Release 5 x and Later Step 1 Choose User Management End User Step 2 Add the username Step 3 Add the phone Step 4 Associate the phone to the user Step 5 Add the user to a user group For Cisco Unified Communications Manager Administration for Release 4 x refer to Cisco Unified Communications Manager Administration Guide End User Configuration section Note You can use Cisco...

Page 162: ...pages Show All Settings All call forward settings display on the User Options web pages default Hide All Settings No call forward settings display on the User Options web pages Show Only Call Forward All Only call forward all calls displays on the User Options web pages Creating Custom Phone Rings You can customize the phone ring types available at your site by using a set of phone ring sounds tha...

Page 163: ...wing Model Information page 8 7 Viewing the Status Menu page 8 8 For more information see Chapter 9 Monitoring the Cisco Unified Wireless IP Phone Remotely For more information about troubleshooting the Cisco Unified IP Phone Chapter 10 Troubleshooting the Cisco Unified Wireless IP Phone 7921G Viewing Security Information To view the Security Configuration screen on the Cisco Unified Wireless IP P...

Page 164: ...d Communications Manager Security Guide LSC Indicates whether a locally significant certificate used for the security features is installed on the phone or is not installed on the phone For information about how to manage the LSC for your phone refer to the Using the Certificate Authority Proxy Function chapter in Cisco Unified Communications Manager Security Guide CTL File Displays the MD5 hash o...

Page 165: ...ommunications Manager TFTP Server IP address of a Cisco Unified Communications Manager and TFTP server used by the phone Also displays a certificate icon if a certificate is installed for this server If neither the primary TFTP TFTP Server 1 server nor the backup TFTP server TFTP Server 2 is listed in the CTL file you must unlock the CTL file before you can save changes that you make to the TFTP S...

Page 166: ...a certificate is installed for this server SRST Router IP address of the trusted SRST router that is available to the phone if such a device has been configured in Cisco Unified Communications Manager Administration Also displays a certificate icon if a certificate is installed for this server Related Topics Viewing the Status Messages page 8 9 Viewing Call Statistics page 8 14 Viewing Firmware Ve...

Page 167: ...ager server to which the phone switches if the current server becomes unavailable Blank No current connection to this Cisco Unified Communications Manager server Network Information DHCP Server IP address of the DHCP server from which the phone obtains its IP address MAC Address MAC address of the phone Host Name Unique fixed name that is automatically assigned to the phone based on the MAC addres...

Page 168: ...nsmit power setting for the phone HTTP Information Directories URL URL of the server from which the phone obtains directory information Services URL URL of the server from which the phone obtains Cisco Unified IP Phone services Messages URL URL of the server from which the phone obtains message services Information URL URL of the help text that appears on the phone Authentication URL URL that the ...

Page 169: ...e items that appear in this screen Step 4 To exit the Model Information screen press the Back softkey Web Access Indicates web access capability for the phone Disabled No user options web page access ReadOnly Can view information only Full Can use configuration pages You configure web access in Cisco Unified Communications Manager Administration QoS Information DSCP for Call Control Differentiated...

Page 170: ...ters statistics and voice quality metrics For more information see the Viewing Call Statistics page 8 14 Firmware Versions Displays the Firmware Versions screen which shows information about the firmware running on the phone For more information see the Viewing Firmware Versions page 8 16 Trace Settings Displays the debug information for the phone The following must be enabled Remote syslog Trace ...

Page 171: ...scription Possible Explanation and Action Bad MIC on phone The manufacturing installed certificate MIC that is used for security features is bad For information about how to manage the MIC for your phone refer to the Using the Certificate Authority Proxy Function chapter in Cisco Unified Communications Manager Security Guide CFG file not found The name based and default configuration file was not ...

Page 172: ...at you have not assigned a duplicate IP address See the Configuring IP Network Settings section on page 4 25 section for details If you are using DHCP check the DHCP server configuration LCS operation failed The locally significant certificate LSC that is used for the security features did not install properly For information about how to manage the LSC for your phone refer to the Using the Certif...

Page 173: ... may be configured with the wrong TFTP server address In this case enter the correct TFTP server address in the Network Configuration menu on the phone If the TFTP server address is correct there may be a problem with the CTL file In this case run the CTL client and update the CTL file making sure that the proper TFTP servers are included in this file TFTP timeout TFTP server did not respond Netwo...

Page 174: ...the Back softkey Related Topics Viewing the Status Messages page 8 9 Viewing Network Statistics page 8 12 Viewing Call Statistics page 8 14 Viewing Firmware Versions page 8 16 Viewing Network Statistics You can use the Settings menu and Status menu to view information about the phone and network performance To view the Network Statistics follow these steps Procedure Step 1 Press the Settings Statu...

Page 175: ...entication rejections AuthTmOut Number of authentication timeouts The following network statistics items display two values for these AP queues Best Effort and Voice TxPkts Number of packets transmitted by the phone TxErr Number of transmit errors TxUcast Number of unicast packets transmitted by the phone TxMcast Number of multicast packets transmitted by the phone TxBcast Number of broadcast pack...

Page 176: ... though the call is still connected When the call resumes a new voice packet stream begins and the new call data overwrites the former call data To display the Call Statistics screen for information about the last voice stream follow these steps Procedure Step 1 Press Settings Status Step 2 Scroll to and select Call Statistics the list of statistics appears Step 3 Use the Navigation button to scro...

Page 177: ...d by Cisco Gateways which will increment this counter Rcvr Lost Packets Missing RTP packets lost in transit Voice Quality Metrics MOS LQK Score that is an objective estimate of the mean opinion score MOS for listening quality LQK that rates from 5 excellent to 1 bad This score is based on audible concealment events due to frame loss in the preceding 8 second interval of the voice stream For more i...

Page 178: ...cmterm 7921 sccp X 0 0 cop sgn Table 8 7 explains the information that is displayed on this screen To display the firmware information follow these steps Procedure Step 1 Choose Settings Status Step 2 Select Firmware Versions To view one of the items scroll to the item and press Select Step 3 To exit the Firmware Versions screen press Back IntConcealRatio Ratio of concealment frames to speech fram...

Page 179: ...ics Viewing the Status Messages page 8 9 Viewing Network Statistics page 8 12 Viewing Call Statistics page 8 14 Table 8 7 Firmware Version Information Item Description App Load ID Identifies the phone firmware version running in the phone Boot Load ID Identifies the factory installed load running on the phone WLAN Driver ID Identifies the version of the wireless LAN driver WLAN Firmware ID Identif...

Page 180: ...reless IP Phone 7921G Administration Guide for Cisco Unified Communications Manager Release 7 0 OL 15985 01 Chapter 8 Viewing Security Device Model Status and Call Statistics Information on the Phone Viewing the Status Menu ...

Page 181: ...ss IP Phone 7921G Accessing the Web Page for a Phone To access the web page for a Cisco Unified Wireless IP Phone 7921G perform the following steps Procedure Step 1 Obtain the IP address of the Cisco Unified Wireless IP Phone 7921G using one of these methods Search for the phone in Cisco Unified Communications Manager by choosing Devices Phones Phones registered with Cisco Unified Communications M...

Page 182: ...ics Rx OK Frames Number of packets received successfully Rx Error Frames Number of packets received with errors Rx Unicast Frames Number of packets received that are unicast traffic Rx Multicast Frames Number of packets received that are multicast traffic Rx Broadcast Frames Number of packets received that are broadcast traffic Rx FCS Frames Number of packets received frames checksum error Rx Beac...

Page 183: ...re multicast traffic Tx Broadcast Frames Number of frames transmitted that are broadcast traffic RTS Fail Counter Number of RTS transmissions that did not result in transmitted frames ACK Fail Counter Number of failed acknowledgements by the AP Retries Counter Number of frames that were retransmitted Multiple Retries Counter Number of frames for which retransmission was attempted Failed Retries Co...

Page 184: ...agOK Number of IP datagrams that have been successfully fragmented IpInFragFails Number of IP datagrams that were discarded because they could not be fragmented IpInFragCreates Number of IP datagram fragments generated TCP Statistics TcpRtoAlgorithm Determines timeout value used for retransmitting unacknowledged octets TcpRtoMin Minimum value for retransmission timeout in milliseconds TcpRtoMax Ma...

Page 185: ...tion at the destination port UdpInErrors Number of received UDP datagrams not delivered for reasons other than no application at port UdpOutDatagrams Number of datagrams sent Table 9 2 Network Statistics Screen Items continued Item Description Table 9 3 Stream Statistics Items Item Description RTP Statistics Domain Name Domain of the phone Remote Port Port number of the destination Local Port Port...

Page 186: ...core is based on audible concealment events due to frame loss in the preceding 8 second interval of the voice stream For more information see the Monitoring the Voice Quality of Calls section on page 10 12 Note The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses Min MOS LQK Lowest MOS LQK score observed from start of the voice stream MOS LQK Version Version o...

Page 187: ...ministration the phone should start up as described in the Understanding the Phone Startup Process section on page 3 18 If the phone does not start up properly see the following sections for troubleshooting information Symptom Incomplete Startup Process page 10 1 Symptom No Association to Cisco Aironet Access Points page 10 2 Symptom No Registration with Cisco Unified Communications Manager page 1...

Page 188: ... web page for the phone See Accessing the Phone Web Page section on page 4 3 for instructions Go to the Phone Recovery section on the web page and upload a new Phone Software TAR file If after attempting these solutions the phone still does not start up contact a Cisco technical support representative for additional assistance Symptom No Association to Cisco Aironet Access Points After the Greetin...

Page 189: ...when authenticating with a Windows domain EAP authentication failed If you are using EAP you might need to enter the EAP user name on the phone in the domain username format when authenticating with a Windows domain Check that the correct EAP username and password are entered on phone AP Error Cannot support all requested capabilities On the access point check that CKIP CMIC is not enabled for the...

Page 190: ...vity exists between the WLAN and the Cisco Unified Communications Manager and TFTP servers Verifying TFTP Server Settings The Cisco Unified Wireless IP Phone 7921G uses the TFTP server setting to identify the primary TFTP server to use If the TFTP server does not respond to the request then the Communications Manager1 CM1 shows as TFTP_AS_CM if the phone has not registered with Cisco Unified Commu...

Page 191: ...available at this URL http www cisco com warp customer 473 53 shtml IP Address Subnet Mask Primary Gateway If you have assigned a static IP address to the phone you must configure settings for these options See the Configuring IP Network Settings section on page 4 25 If you are using DHCP check the IP addresses distributed by your DHCP server Be aware of DHCP conflicts and duplicate IP addresses R...

Page 192: ...vices will not be able to start up successfully To start Cisco CallManager and TFTP services for Cisco Unified Communications Manager 5 0 or later follow these steps Procedure Step 1 From Cisco Unified Communications Manager Administration for Release 5 0 or later choose Cisco Unified Serviceability from the Navigation drop down list Step 2 Choose Tools Control Center Network Services and click Go...

Page 193: ...nager database See the Adding Users to Cisco Unified Communications Manager Administration section on page 7 19 for details Step 4 Power cycle the wireless IP phone Note When you remove a phone from the Cisco Unified Communications Manager database its configuration file is deleted from the Cisco Unified Communications Manager TFTP server The directory number DN remains in the Cisco Unified Commun...

Page 194: ...e 10 9 Eliminating DNS or Other Connectivity Errors page 10 9 Verifying Access Point Settings Verify that the wireless configuration is correct For example check if the particular access point or switch to which the phone is connected is down See the VoIP WLAN Configuration section on page 2 18 for information about access point settings Identifying Intermittent Network Outages Intermittent networ...

Page 195: ...istrator with access to Cisco Unified Communications Manager you should verify that no one else has intentionally reset the phones Eliminating DNS or Other Connectivity Errors If the phone does not register with Cisco Unified Communications Manager check to see if you are using host names or IP addresses for Cisco Unified Communications Manager servers To eliminate DNS or other connectivity errors...

Page 196: ...list to identify possible causes for the problem Check the access point to see that the transmit power setting matches the transmit power setting on the phone One way audio is common when the access point power setting is greater 100mW than that of the phone 20mW Cisco Unified Wireless IP Phone 7921G Firmware supports dynamic transmit power control DTPC The phone uses the transmit power that the a...

Page 197: ... coverage area is too great Check that signal to noise ratio SNR levels are 25 db or higher for acceptable voice quality Delays in Voice Conversation While Roaming Use the Site Survey Utility on the Cisco Unified Wireless IP Phone 7921G to see if there is another acceptable access point as a roaming option The next access point should have an RSSI value of 35 or greater to roam successfully Check ...

Page 198: ...onds Concealed Second metrics Show the number of seconds in which the DSP plays concealment frames due to lost frames A severely concealed second is a second in which the DSP plays more than five percent concealment frames MOS LQK metrics Use a numeric score to estimate the relative voice listening quality The Cisco Unified IP Phone calculates the mean opinion score MOS for listening quality LQK b...

Page 199: ...es that the IP network is delivering frames and packets on time with no loss Troubleshooting Tips When you observe significant and persistent changes to metrics use Table 10 1 for general troubleshooting information Table 10 1 Changes to Voice Quality Metrics Metric Change Condition MOS LQK scores decrease significantly Network impairment from packet loss or high jitter Average MOS LQK decreases c...

Page 200: ... assist with troubleshooting the problem Table 10 2 Common Phone Status Messages Message Description Possible Explanation and Action Network Busy The phone is unable to complete a call The WLAN is not able to allocate bandwidth for the phone to complete the call Wait a few minutes and try the call again If the problem persists the WLAN might be congested Consider increasing the WLAN bandwidth Leav...

Page 201: ...es for the phone to obtain the network parameters If the phone unable to retrieve the IP address then check that the DHCP server is up and running Configuring CM List The main phone screen is not active The phone is downloading its configuration files from the TFTP server Wait a few minutes for the phone to download all of its configuration files Table 10 2 Common Phone Status Messages continued M...

Page 202: ...isor blades are a minimum SUP2 or later version The Cisco Unified Wireless IP Phone 7921G or any wireless client experiences roaming delays when an earlier version SUP 1 or SUP2 blade is used Phone firmware downgrades After applying a Cisco Unified Communications Manager upgrade or patch that is older than the current Cisco Unified Wireless IP Phone 7921G firmware the phones could automatically do...

Page 203: ...ommunications Manager or call connections you can use this function to trace the path of a packet from the phone to Cisco Unified Communications Manager The result shows the number of hops and the IP address of each hop to reach the Cisco Unified Communications Manager server You can use this information to check connectivity between the phone Cisco Unified Communications Manager servers and gatew...

Page 204: ...y section enable Do not save encrypted pages to disk and click OK Step 4 Quit all Internet Explorer sessions Related Topics Resolving Startup and Connectivity Problems page 10 1 Resolving Voice Quality and Roaming Problems page 10 7 Erasing the Local Configuration page 10 18 Erasing the Local Configuration You can clear all locally stored configuration options in a phone by using the Phone Setting...

Page 205: ...ration Caution Erasing the local configuration removes network profiles that are set up for the Cisco Unified Wireless IP Phone to access the WLAN You must reconfigure the network settings after performing the reset to enable the phone to access the WLAN Related Topics Resolving Startup and Connectivity Problems page 10 1 Resolving Voice Quality and Roaming Problems page 10 7 General Troubleshooti...

Page 206: ...ified Wireless IP Phone 7921G Administration Guide for Cisco Unified Communications Manager Release 7 0 OL 15985 01 Chapter 10 Troubleshooting the Cisco Unified Wireless IP Phone 7921G Erasing the Local Configuration ...

Page 207: ...Help System on the Phone page A 3 How Users Get Copies of Cisco Unified IP Phone Manuals page A 3 How Users Configure Phone Features and Services page A 4 How Users Access Voice Messages page A 4 How the Cisco Unified Wireless IP Phone Operates Users need to know that their Cisco Unified Wireless IP Phone 7921G operates more like a mobile phone than like their desktop phone Small wireless phones w...

Page 208: ... How to Care for and Clean the Phone Users need to know how to protect and clean their phone These guidelines provide information about using accessories and cleaning the Cisco Unified Wireless IP Phone 7921G Use only chargers batteries and accessories that are approved by the Cisco Unified Wireless IP Phone 7921G manufacturer Use of unapproved chargers batteries and accessories might be dangerous...

Page 209: ...ocedures for common phone tasks Calling Features Descriptions and procedures for calling features Help Tips on using and accessing Help How Users Get Copies of Cisco Unified IP Phone Manuals You should provide end users with access to user documentation for the Cisco Unified IP Phones This documentation includes detailed user instructions for key phone features See the Related Documentaton section...

Page 210: ...of tasks that users can accomplish by using the web page You can refer users to Customizing Your Cisco Unified IP Phone on the Web for Cisco Unified Communications Manager Release 4 x at http www cisco com en US docs voice_ip_comm cuipph all_models 4_1_user_options english user guide usopt pdf How Users Access Voice Messages Cisco Unified Communications Manager provides the flexibility to integrat...

Page 211: ...ppendix A Providing Information to Users By Using a Website How Users Access Voice Messages Refer to the Cisco Unified Wireless IP Phone 7921G Guide for information about accessing the voice messaging system from the phone at this URL http www cisco com en US products hw phones ps379 products_user_guide_book09186a008076b8a f html ...

Page 212: ... Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified Communications Manager Release 7 0 OL 15985 01 Appendix A Providing Information to Users By Using a Website How Users Access Voice Messages ...

Page 213: ...sures that you have the latest translated text user and network locales and country specific phone tones available for the Cisco Unified IP Phones You can find locale specific versions of the Cisco Unified Communications Manager Locale Installer at http www cisco com kobayashi sw center telephony callmgr locale installer shtml To provide localized versions of the Cisco Unified Wireless IP Phone 79...

Page 214: ... Manager Then reinstall the locale specific Cisco Unified Communications Manager Locale Installer to update the user locale for the Cisco Unified Wireless IP Phone 7921G Support for International Call Logging If your phone system is configured for international call logging the call logs redial or call directory entries may display a symbol to represent the international escape code for your locat...

Page 215: ...ng Environmental Specifications Specification Value or Range Operating temperature 0 to 40 C 32 to 104 F Operating Relative Humidity 10 to 95 non condensing Storage Temperature 30 to 60 C 22 to 140 F Drop Specification 1 5 m 5 ft to concrete without carrying case Thermal Shock 22 F 30 C for 24 hours to up to 158 F 70 C for 24 hours Phone Height 128 9 mm 5 0 in Phone Width 53 4 mm 2 1 in Phone Dept...

Page 216: ...C 2 Cisco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified Communications Manager Release 7 0 OL 15985 01 Appendix C Physical and Operating Environment Specifications ...

Page 217: ... controller and Ethernet switch Note When deploying the Cisco Unified Wireless IP Phone 7921G with World regulatory domain CP 7921G W K9 you must enable the access points for world mode 802 11d The world model phone gets the channels and power information from the access point Table D 1 Wireless Network Configuration Tasks Activity Explanation Reference 1 Check that the Cisco IOS version is the re...

Page 218: ... Configuring QoS Policies page D 3 Cisco IOS Software Configuration Guide for Cisco Aironet Access Points Cisco IOS Release 12 3 8 JA 5 Enable ARP caching Enable this option to ensure two way audio The access point has ARP caching disabled by default Cisco IOS Software Configuration Guide for Cisco Aironet Access Points Cisco IOS Release 12 3 8 JA 6 Configure radio 802 11 settings Data Rate Set fo...

Page 219: ...0 tsd_products_support_configure html For the Cisco IOS access points add the following Classifications to your Cisco IOS Access Point QoS policy DSCP Expedited Forwarding COS Voice 10ms Latency 6 Apply this policy to your voice VLAN for both incoming and outgoing traffic DSCP Best Effort COS Best Effort 0 Apply this policy to your data or native VLAN for both incoming and outgoing traffic Under t...

Page 220: ...16 24 34 46 48 56 mls qos map ip prec dscp 0 8 16 24 34 46 48 56 interface FastEthernet0 00 switchport access vlan 11 switchport mode access switchport voice vlan 111 no ip address mls qos trust dscp wrr queue cos map 1 1 wrr queue cos map 2 wrr queue cos map 3 2 3 4 6 7 wrr queue cos map 4 5 priority queue out spanning tree portfast Note When you are using U APSD for power save you must implement...

Page 221: ... URL buttons or adds a Privacy button to meet user needs Refer to Cisco Unified CallManager Administration Guide Phone Button Template Configuration chapter See Modifying Phone Button Templates page 7 17 Step 3 Add and configure the phone by completing the required fields in the Phone Configuration window Required fields are indicated by an asterisk next to the field name for example MAC address a...

Page 222: ...Required fields are indicated by an asterisk for example User ID and last name Note Assign a password for User Options web pages and PIN for Extension Mobility and Personal Directory Adds user information to the global directory for Cisco Unified Communications Manager Refer to Cisco Unified CallManager Administration Guide End User Configuration chapter See Adding Users to Cisco Unified Communica...

Page 223: ...e Information 1 Assemble the phone components and charge the battery See Providing Power to the Phone page 3 7 2 Configure the network profile by using the USB cable and the Cisco Unified Wireless IP Phone 7921G web pages See Using the Cisco Unified Wireless IP Phone 7921G Web Pages page 4 1 3 Configure the phone settings by using the Settings menu on the phone See Configuring Settings on the Cisc...

Page 224: ...P Phone 7921G Administration Guide for Cisco Unified Communications Manager Release 7 0 OL 15985 01 Appendix D Checklist for Deploying the Cisco Unified Wireless IP Phone 7921G Installing the Cisco Unified Wireless IP Phone 7921G ...

Page 225: ...ed call 1 11 authentication 1 7 5 12 selecting type 4 14 5 9 wireless network setting 5 9 auto pickup 7 2 auto registration using 3 3 using with TAPS 3 3 auxiliary VLAN description 2 10 B barge 1 11 7 3 BAT Bulk Administration Tool 3 4 battery charging times with desktop charger 3 14 charging times with power supply 3 8 description 3 7 figure installing in phone 3 9 installing and removing 3 7 typ...

Page 226: ...cess 5 1 5 2 5 10 verifying settings 10 5 Cisco Unified Communications Manager Administration adding telephony features 7 2 Cisco Unified IP Phone configuration requirements D 1 configuring user services 7 17 installation overview 1 11 D 1 installation requirements D 1 modifying phone button templates 7 17 online help for A 3 using LDAP directories 7 19 Cisco Unified Wireless IP Phone configuratio...

Page 227: ...ying network statistics 8 12 disposal warning 3 6 DNS server settings for TFTP server 2 13 troubleshooting 10 9 verifying settings 10 5 documentation for users A 3 localized versions B 1 do not disturb reject 7 8 dynamic host configuration protocol See DHCP E editing configuration values guidelines 5 4 encrypted call 1 11 encrypted configuration file 1 9 encryption media 1 7 1 9 signaling 1 7 1 9 ...

Page 228: ...erasing 10 18 Locale Installer B 1 localization Installing the Cisco Unified Communications Manager Locale Installer B 1 Locally Significant Certificate LSC 5 12 log out hunt groups 7 10 M MAC address determining 3 2 malicious caller identification MCID 7 10 manufacturing installed certificate MIC 1 9 media encryption 1 9 meet me conference 7 10 message waiting 7 10 metrics voice quality 8 15 9 6 ...

Page 229: ... phone settings access restrictions 5 1 5 2 5 10 menu 5 11 phone upgrade web page 4 40 phone web page about 4 1 9 1 accessing 4 5 9 1 change password 4 40 installing drivers 4 1 network statistics 9 2 9 3 phone upgrade 4 40 profile settings 4 8 summary information 4 7 system settings 4 36 trace logs 4 36 4 37 trace settings 4 29 USB settings 4 28 plug socket warning 3 5 powering on phone 3 16 powe...

Page 230: ...dication 7 12 security AES encryption 2 16 CAPF Certificate Authority Proxy Function 1 9 5 12 device authentication 1 9 encrypted configuration file 1 9 file authentication 1 9 image authentication 1 8 manufacturing installed certificate MIC 1 9 media encryption 1 9 open authentication 2 14 RADIUS server authentication 2 15 2 16 secure SRST reference 1 9 security profiles 1 9 1 10 shared key authe...

Page 231: ...12 status information 8 9 8 12 status menu 8 1 8 8 subnet mask 2 13 4 26 5 6 summary information web page 4 7 survivable remote site telephony SRST IP address of router 8 4 symptom phone resets 10 8 system log server 10 17 T TAPS Tool for Auto Registered Phones Support 3 3 TCP description 2 9 telephone receiver warning 3 6 telephony features auto pickup 7 2 barge 1 11 7 3 block external to externa...

Page 232: ...10 4 TFTP server assigning to phone 4 26 5 7 options 4 26 5 7 Time of Day Routing 7 13 TKIP encryption description 2 16 trace logs web page 4 36 4 37 trace route option on phone 10 17 trace settings web page 4 29 transfer 7 13 transmission control protocol See TCP transport layer security See TLS trivial file transfer protocol See TFTP troubleshooting AP settings 10 2 10 8 Cisco Unified Communicat...

Page 233: ...et 3 5 for power outages 3 5 for power supply 3 5 for short circuit protection 3 5 for telephone receiver 3 6 translations 3 5 Wavelink software using 4 31 6 1 WDS wireless domain server 2 7 web page configuring phone settings 4 1 WEP encryption description 2 16 WEP key setting up encryption 4 18 Wi Fi 802 11b 2 3 wireless domain server WDS 2 7 wireless IP phone adding manually to Cisco Unified Co...

Page 234: ... 15985 01 security 2 14 voice quality 2 10 WLAN configuration menu 5 8 WLAN security mode authentication types 4 14 WLSM wireless LAN services module 2 6 WPA encryption with TKIP description 2 16 WPA authentication description 2 16 WPA pre shared key authentication description 2 14 X XMLDefault cnf xml configuration file 2 12 ...

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