Cisco IP Phone 6851 Series User Guide
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P a g e
Step 5
To
forward
all calls,
press 1
.
•
Enter
forwarding
destination number
followed by the # sign.
•
You will hear, “All calls will be forwarded”.
Step 6
To send all calls to your line,
press 2
.
•
You will hear, “Calls will ring your line, goodbye”.
Transfer Calls
You can transfer an active call to another person.
Call Transfer
– Attended Transfer
When you transfer a call, you can stay on the original call until the other person answers. This gives you an
opportunity to talk privately with the other person before you remove yourself from the call.
You can also swap between both callers to consult with them individually before you remove yourself from the
call.
Before you begin
You have an active call that needs to be transferred.
Procedure
Step 1
From a call that is not on hold, press
Transfer
.
Step 2
Enter the other person's phone number.
Step 3
When the extension/phone number called picks up, inform them of the transfer.
Step 4
Press
Transfer
again.
Call Transfer
– Blind Transfer
If you are sending a call to another party and do not need to talk to them before transferring the call, use this
method. The party you transfer the call to will see the call as if it is coming from the original caller.
Before you begin
You have an active call that needs to be transferred.
Procedure
Step 1
Press
Transfer
.
Step 2
Press
[Blind]
.
Step 3
Dial the extension/phone number where the call should be transferred.
Step 4 Hang up
• The caller will be transferred over to the new extension/phone number.
