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Cisco IP Phone 6851 Series User Guide

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P a g e

Monitor a Coworker's Line - Busy Lamp Field

With the busy lamp field feature, you can monitor the line status of a coworker or supervisor. This feature is useful

if you routinely handle calls for a colleague and need to see their ability to answer a call.

If this feature is configured on your phone, the following LED colors display on a line key:

•

A green LED - Monitored line is available.

•

A red LED - Monitored line is busy.

•

A red fast blinking LED - A call is ringing to the monitored line.

•

An amber LED - A configuration error occurred when this feature was being set up.

On your phone, you see the caller ID for the calls that you receive. For lines that you monitor, you do not see

caller ID.

You can use this feature with speed dial or call pickup for even greater flexibility. You may see different icons

displayed on your phone based on your combination of features. The following table shows the various busy lamp

field icons based on each feature combination.

Table 2: Busy Lamp Field Icons

Idle

Alerting

In use

Error

Busy Lamp Field,
Speed Dial, and
Call Pickup

Find Information about Your Phone

Your administrator may ask for information about your phone. This information uniquely identifies the phone for

troubleshooting purposes.

Procedure

Step 1

Press

Applications

Step 2

Select

Status

Product Information

You can view the following information:

Product name

- Model number of the Cisco IP Phone.

Serial number

- Serial number of the Cisco IP Phone.

MAC address

- Hardware address of the Cisco IP Phone.

Software version

- Version number of the Cisco IP Phone firmware.

Hardware version

- Version number of the Cisco IP Phone hardware.

Certificate

- Status of the client certificate, which authenticates the Cisco IP Phone for use in the ITSP

network. This field indicates if the client certificate is properly installed in the phone.

Customization

- For an RC unit, this field indicates whether the unit has been customized or not.

Pending indicates a new RC unit that is ready for provisioning. If the unit has already retrieved its

customized profile, this field displays the Customization state as Acquired.

Step 3

Press

Back

to return to the Applications screen.

View the Network Status

Procedure

Step 1

Press

Applications

Step 2

Select

Status

Network Status

You can view the following information:

•

Network type

- Indicates the type of Local Area Network (LAN) connection that the phone uses.

•

Network status

- Indicates if the phone is connected to a network.

Summary of Contents for 6851

Page 1: ...ser Guide Chapter 1 The Cisco 6851 Phone Page 2 Chapter 2 Calls Page 14 Chapter 3 Contacts Page 28 Chapter 4 Recent Calls Page 30 Chapter 5 Voicemail Page 33 Chapter 6 Settings Page 35 540 Delaware Ave PO Box 197 Palmerton PA 18017 1 800 281 3564 www penteledata net www ptd net ...

Page 2: ...Power over Ethernet PoE Supported Electronic Hookswitch Headset support Supported When you add features to your phone some features require a line button But each line button on your phone can support only one function a line a speed dial or a feature If your phone s line buttons are already in use your phone won t display any additional features Phone Setup Typically your administrator sets up yo...

Page 3: ...le and pull the plastic tab from the handset rest Step 2 Rotate the tab 180 degrees Step 3 Hold the tab between two fingers with the corner notches facing you Step 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot An extension protrudes from the top of the rotated tab Step 5 Return the handset to the handset rest Connect to the Network You need to connect the pho...

Page 4: ...ransfer Hold Resume Place an active call on hold and resume the held call Conference Create a conference call Transfer Transfer a call 6 Speakerphone Mute and Headset Speakerphone Toggle the speakerphone on or off When the speakerphone is on the button is lit Mute Toggle the microphone on or off When the microphone is muted the button is lit Headset Toggle the headset on or off When the headset is...

Page 5: ...able Feature and line buttons located on either side of the screen give you access to phone features and phone lines Feature buttons Used for features such as Speed dial or Call pickup and to view your status on another line Line buttons Used to initiate or answer a call or resume a held call You can also use a line key to open and close the call session window and to navigate through the call ses...

Page 6: ...ed lines a black box highlight around the selected line is displayed There will be no highlight for an active call Active and incoming call screen supports more than 21 characters The Cisco IP Phone can display 15 digits on the phone screen when line is inactive 3 The bottom row of the screen contains the softkey labels Each label indicates the action for the softkey button below the screen Clean ...

Page 7: ...t and cord and it sits between the handset and the IP phone 4 Adjustable ringtone pitch and volume Select Applications User preferences Adjust the volume level for the phone ring While the handset is in the cradle and the headset and speakerphone buttons are off press Volume to raise or lower the volume Your administrator can also change your settings 5 Hearing aid compatible HAC handset Supports ...

Page 8: ... status privacy do not disturb DND and service URLs can be assigned to feature buttons Your administrator sets up programmable feature buttons on your phone Colors indicate your phone s status Green steady Line ready Amber steady Line not registered Amber flashing Line registering Red steady Line in use Red flashing Incoming call Red Pulsing Line on hold 3 Back lit grayscale LCD screen with adjust...

Page 9: ...e keypad Allows you to increase or decrease the ring volume or the sound through the handset headset or speakerphone Press up on the rocker key to increase the volume Press down on the rocker key to decrease the volume 9 Standard 12 key layout Allows you to use existing or familiar key positions Key 5 has a nib 10 Headset Speakerphone and Mute buttons located to the right of the keypad The Speaker...

Page 10: ...ate your phone s status Green steady Line ready Amber steady Line not registered Amber flashing Line registering Red steady Line in use Red flashing Incoming call Red Pulsing Line on hold 2 Large buttons to access Applications Messages Contacts Hold Transfer and Conference Allow you to easily access your phone applications voice messages corporate and personal directories and calling features 3 Bu...

Page 11: ...our administrator may ask for information about your phone This information uniquely identifies the phone for troubleshooting purposes Procedure Step 1 Press Applications Step 2 Select Status Product Information You can view the following information Product name Model number of the Cisco IP Phone Serial number Serial number of the Cisco IP Phone MAC address Hardware address of the Cisco IP Phone ...

Page 12: ... network port PC port config Indicates speed and duplex of the PC port PC port link Indicates speed and duplex of the PC port View the Phone Status Procedure Step 1 Press Applications Step 2 Select Status Phone Status Phone Status You can view the following information Elapsed time Total time elapsed since the last reboot of the system Tx Packets Transmitted packets from the phone Rx Packets Recei...

Page 13: ...ration Ethernet configuration 802 1X authentication Transaction status You can view the following information Transaction status Protocol View the Reboot History Procedure Step 1 Press Applications Step 2 Select Status Reboot history You can view the details of the date and time whenever the phone has rebooted no matter why the phone rebooted ...

Page 14: ...with a Headset Use your headset for hands free calling that won t disturb your coworker and gives you some privacy Procedure Step 1 Plug in a headset Step 2 Enter a number using the keypad Step 3 Press Headset Redial a Number You can call the most recently dialed phone number Procedure Step 1 Optional Select a line Step 2 Press Redial Make an Emergency Call Use your phone to make an emergency call...

Page 15: ...s your caller ID name and number from being displayed to the next person you call Procedure Step 1 Lift the receiver Step 2 Dial 67 Step 3 Wait for a second dial tone Step 4 Dial the number of the party you re trying to reach Your caller ID will not be displayed to the party you called Your caller ID will be displayed on future calls Unblock Caller ID per Call To allow your caller ID to be sent to...

Page 16: ...lso verify this change by checking the Extended Function field on the web page After you configure the speed dial on a line key you can press the line key to modify the speed dial information and assign a new phone number and name You can press the line key that has speed dial configured to speed dial a number You can configure your key expansion module line key as a speed dial key and you can pre...

Page 17: ...from any shared extensions they have configured Note These buttons must be configured in the voice web portal by an administrator Social and Public Services The following services are available using a short code through your phone service 211 Community Services Assistance Access to information about health and human services by dialing 211 United States 411 Directory Assistance Nationwide U S Dir...

Page 18: ...n one call waiting select an incoming call Step 2 Press the line button Temporarily Disable Call Waiting One Call Keep the next phone call you make from being interrupted Procedure Step 1 Lift the receiver Step 2 Dial 70 Step 3 Wait for a second dial tone Step 4 Dial the number of the party you want to reach Call Waiting is disabled for the current call Step 5 After you hang up Call Waiting will b...

Page 19: ...rol to ensure you receive important calls You can limit the callers that ring your phone filter callers or forward important callers to another number Calls from anonymous callers or other callers can be given special treatment either being blocked sent directly to voicemail forwarded to another phone number like your mobile or having a custom ring pattern assigned Anonymous Call Block Calls from ...

Page 20: ... Procedure Step 1 Dial 64 to enable All Other Callers Block You will hear a prompt saying Your selective call accept service has been activated Step 2 Dial 74 to disable All Other Callers Block This will allow calls from everyone NOT specifically blocked You will hear a prompt saying Your selective call accept service has been deactivated Call Screening Custom Number If you want to screen calls fr...

Page 21: ... again later Mute Your Call While you are on a call you can mute the audio so that you can hear the other person but they cannot hear you Procedure Step 1 Press Mute Step 2 Press Mute again to turn mute off Put a Call on Hold Procedure Step 1 Press Hold Step 2 To resume a call from hold press Hold again Swap Between Active and Held Calls You can easily switch between active and held calls Procedur...

Page 22: ...l Procedure Step 1 Press the button on the phone with the assigned parking spot the call has been placed in Step 2 You will be connected with the parked caller Use Call Park via Star Code If you do not want to use a line on your phone as a reserved parking spot you can still park calls via the Call Park and Call Park Retrieval star codes Procedure Step 1 While on a call Press Transfer Step 2 Dial ...

Page 23: ... Step 3 When prompted enter your PIN Step 4 Press 2 Note Forwarding of all calls is available remotely using the voicemail system This feature can be accessed remotely by dialing your phone number and while listening to the voicemail greeting pressing the key This will allow you to enter your PIN and access the voicemail system In the Personal options menu 8 you can enable call forwarding Enable C...

Page 24: ...sten for dial tone Step 2 Press 94 Step 3 When prompted enter your PIN Step 4 Press 1 Step 5 When prompted enter the destination phone number starting with a 1 i e 1 800 555 1212 Disable Call Forward Out of Service Procedure Step 1 Lift the receiver and listen for dial tone Step 2 Press 94 Step 3 When prompted enter your PIN Step 4 Press 2 Remotely Access Call Forwarding for All Calls Procedure St...

Page 25: ...re you remove yourself from the call Before you begin You have an active call that needs to be transferred Procedure Step 1 From a call that is not on hold press Transfer Step 2 Enter the other person s phone number Step 3 When the extension phone number called picks up inform them of the transfer Step 4 Press Transfer again Call Transfer Blind Transfer If you are sending a call to another party a...

Page 26: ...iple phone lines you can join two calls across two lines The conference ends when all participants hang up Add Another Person to a Call Procedure Step 1 From an active call press Conference Step 2 Enter the phone number for the party you want to add and press Dial Step 3 Press Conference The conference begins Page a Group of Phones Multicast Paging Your administrator can configure your phone as a ...

Page 27: ...s from all your phone lines sorted in chronological order oldest to newest The list of all calls is useful if you have multiple lines or if you share lines with other users The list displays all your calls together Shared Lines You can share a single phone number with one or more of your coworkers For example as an administrative assistant you might be responsible for screening calls for the perso...

Page 28: ...ntacts Step 2 Select Personal Address Book Step 3 Press Add or you can press the Select button Step 4 Enter a name and at least one phone number Step 5 Select a custom ringtone for the contact Step 6 Press Save to add the entry to your personal directory Search for a Contact in Your Personal Address Book Procedure Step 1 Press Contacts Step 2 Select Personal Address Book Step 3 Select Option Searc...

Page 29: ...ond delay in the dialing You can have several commas in a row For example two commas represent a pause of 4 seconds The rules for dial strings are Use the comma to separate the parts of the dial string An authorization code must always precede a billing code in the speed dial string A single comma is required between the authorization code and the billing code in the string A speed dial label is r...

Page 30: ...ne on the phone screen The maximum missed call badge is 99 When you view either the All calls or Missed calls list on the phone screen for a particular line the missed call badge for the selected line gets cleared The missed call badge and the actual number of missed calls may be different due to a display limit of 180 calls for the Recents list This limit consists of outgoing calls missed calls a...

Page 31: ...Calls Missed Calls Received Calls Placed Calls Step 5 Press Select Step 6 Press Delete list Step 7 Press Delete Create a Contact From a Recents Record Procedure Step 1 Display a Recents record Step 2 Press Options Step 3 Press Add to address book Delete a Call Record Procedure Step 1 Press Applications Step 2 Select Recents Step 3 Choose to view all recent calls or to view a certain kind of recent...

Page 32: ...e 32 P a g e Delete All Call Records You can delete all call history records on your phone Procedure Step 1 Press Applications Step 2 Select Recents Step 3 Press Recents Step 4 Select Option delete All Step 5 Press Delete again to confirm ...

Page 33: ... calls and voicemail messages is displayed on your screen If you have more than 99 new messages a plus sign is displayed An exclamation mark indicates urgent voicemail messages You will also hear a stutter tone played from your handset headset or speakerphone when you use a phone line This stutter tone is line specific You only hear it when you use a line that has voice messages Access Voicemail Y...

Page 34: ...the sign 1 Record default greeting 2 Record greeting for calls sent to voice mail when busy 3 Record greeting for call that you do not answer Pleaserecord your name after thebeep When finished press 1 Forward all calls 2 Send calls to line Pleaseenter the forward destination number followed by the sign 1 Skip 0 Exit Menu New Message Saved message 0 Exit Menu Pleaserecord your greeting after the be...

Page 35: ...an set the phone to give a call waiting tone Procedure Step 1 Press Applications Step 2 Select User preferences Call preferences Call waiting Step 3 Press On if you want the call waiting tone or press Off if you don t want the call waiting tone Step 4 Select Set to apply the changes Set Up an Auto Answer Page Procedure Step 1 Press Applications Step 2 Select User preferences Call preference Auto a...

Page 36: ...references menu allows you to set your phone screen display options Change the Screen Saver You can enable your phone screen saver and specify its appearance and the amount of time for the phone to be idle before the screen saver appears Procedure Step 1 Press Applications Step 2 Select User preferences Screen preferences Screen saver Step 3 Select On to enable the screen saver or press Off to tur...

Page 37: ... Press Set to apply the selection Adjust the Phone Screen Contrast Procedure Step 1 Press Applications Step 2 Select User preferences Screen preferences Contrast level Step 3 Press the Navigation cluster up or down to increase or decrease the brightness Step 4 Press Save Attendant Console Preferences The User preferences Attendant console preferences menu allows you to customize how calls display ...

Page 38: ...f Step 3 Optional Select Device administration Date Time Time Zone Step 4 Select a time format and press Set to apply the changes Step 5 Press to exit Change the Date Format You can change the date format that you want to see on your phone screen Procedure Step 1 Press Applications Step 2 Select Device administration Date Time Date format Step 3 Select a date format and press Set to apply the chan...

Page 39: ...lit and the Select button is lit You press the Select button to wake up the phone Procedure Step 1 Press Applications Step 2 Select Device administration Power save Step 3 Select OK Restart Your Phone You may have to reboot your phone for a software upgrade or other changes to take effect Your settings or other customizations do not change Procedure Step 1 Press Applications Step 2 Select Device a...

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