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11

  •

If the ringing telephone and your phone are in different pickup groups, dial the pickup group number where the phone is 
ringing to transfer call control to your phone.

Place and Establish Conference Call

To place a conference call, use the following method:

1.

During a call, press 

Confrn

 to open a new line and put the first party on hold.

2.

Place a call to another number.

3.

When the call connects, press 

Confrn

 again to add the new party to the call.

To establish a conference call between two- and three-parties to a Cisco Unified IP phone, one active and the other on hold: 

  •

Press 

Confrn

.

To establish a conference call between two- and three-party calls already present on a Cisco Unified IP phone, using separate 
line buttons, one active and the other on hold:

1.

Press 

Confrn

.

2.

Press the 

Line

 button of the call you want to add to the conference. 

Note

Your system administrator will have configured the system for three-party or eight-party ad-hoc conferences. 

End a Conference Call

  •

To end the conference call:

1.

Hang up the handset, or press 

EndCall

.

Note

Depending on the configuration, when the conference call initiator disconnects, the conference call terminates.

Alternate Method to End Conference Call

Call initiators can disconnect from the conference by hanging up the handset. The other parties remain on the conference call.

Live Record a Call

Call initiators can use the 

LiveRcd 

soft key to record an active call, private line or conference call. To record a call, use this 

method:

1.

Press the 

LiveRcd

. This puts the other party on-hold and initiates a call to the configured live record number.

2.

Press the 

LiveRcd

 again to stop the recording.

Join a Shared-Line Call

User can join a call on a shared line using the 

cBarge

 softkey. 

To join the shared-line call, use the following method:

1.

Highlight the remote-in-use call that you want to join.

2.

Press the 

more

 to navigate to

 cBarge 

and press 

cBarge

.

Place Call from Your Local Directory

To access the local phone directory established by the administrator, use the following method: 

1.

Press the 

Setup 

button and select Directory.

2.

Press the Navigation 

Up

 or 

Down

 button or select the Local Directory.

3.

Press the Navigation 

Up

 or 

Down

 button to select the Last, First, or Number field search option. 

Summary of Contents for 521G - Unified IP Phone VoIP

Page 1: ... This guide provides operating instructions and feature descriptions for the Cisco Unified IP Phone models 521G and 524G The Cisco Unified IP Phone 521G has a single line and the 524G has four lines Physical Description Your Cisco Unified IP Phones 521G and 524G has soft keys and dedicated buttons allowing you to place and receive phone calls put calls on hold transfer calls make conference calls ...

Page 2: ...isco Unified Communications Manager Express phone model types Shows the Cisco Unified IP Phone Model Number 5 Messages button Provides access to voice message service 6 Hold button Allows an active call to be put on hold 7 Setup button Provides access to phone options and directory services 8 Volume button Increases or decreases handset headset ringer or speakerphone volume 9 Mute button Toggles m...

Page 3: ...nnectors on your Cisco Unified IP phone 1 Optional DC adapter port DC5V for phones not provided with inline power 2 Headset Port 3 AC to DC power supply 4 AC power cord 5 Network port 10 100 SW for connecting to the network 6 Handset port 203242 3 4 5 6 1 PC WAN 2 ...

Page 4: ...ly to your phone Consult your system administrator Soft Key Descriptions Your Cisco Unified IP phone is equipped with soft keys for call features and options Soft keys are listed along the bottom of the LCD screen and activated using the corresponding buttons Soft keys can change according to the state of the phone Following is a comprehensive list of soft keys offered on the Cisco Unified IP Phon...

Page 5: ...ntrolled access to restricted phone features Contact your local administrator for additional instructions LiveRcd Enables the user to record a phone conversation more Scrolls through additional soft key options for example use the more soft key to locate the DnD soft key NewCall Opens new line on speakerphone to place call Ok Confirms selection Park Forwards calls to location from which call can b...

Page 6: ... Dial Buttons 12 Place a Call from Your System Speed Dial Directory or Fast Dial 13 View Call History 13 Place a Call from Call History 13 Clear Call History 13 Use the Intercom Feature 14 Activate Do Not Disturb 14 Basic Place a Call Use one of the following methods to place a call Lift the handset and dial the number Dial the number and then lift the handset Dial the number and then press the Di...

Page 7: ...a different line press the line button Press Answer to answer a call using call waiting Press DnD to send a call to your voice messaging system End a Call Use one of the following methods to end a call Hang up the handset or press EndCall If you are using a headset press Or to keep headset mode active press EndCall If you are using a speakerphone press or EndCall Press EndCall to hang up one call ...

Page 8: ...e button or pressing a line button Listen for the dial tone 2 Press the Messages button and follow the voice instructions Note Cisco Unity Express is the default voice message service that your phone systems use For more information on voice mail go to cisco com and search for Cisco Unity Express User Guide Adjust the Volume for the Current Call To adjust the handset speakerphone or headset volume...

Page 9: ...umber To park a call Press Park The Cisco Unified Communications Manager Express system automatically selects an available call park slot and displays the number on the Cisco Unified IP phone screen To park a call to a specific call park slot Press the transfer button followed by the call part slot number provided by your system administrator To retrieve a parked call use one of the following meth...

Page 10: ...er exactly as you would if you were placing a call to that number Remember to include locally required prefix numbers 3 Press the pound key or EndCall The phone display is updated to show that calls are to be forwarded Note To forward calls to voice mail manually enter the voice mail number or use the soft key and button sequence of CFwdALL plus the Messages button followed by the EndCall To forwa...

Page 11: ...handset or press EndCall Note Depending on the configuration when the conference call initiator disconnects the conference call terminates Alternate Method to End Conference Call Call initiators can disconnect from the conference by hanging up the handset The other parties remain on the conference call Live Record a Call Call initiators can use the LiveRcd soft key to record an active call private...

Page 12: ...ering speed dial numbers use the backspace soft key to erase digits that you entered incorrectly To remove a speed dial number without replacing it with a new one 1 Press the pound key 2 Press the same speed dial button a second time to indicate that you are done entering the speed dial digits and to store the new speed dial number 3 Hang up the handset or press a new speed dial button and repeat ...

Page 13: ...ir of intercoms on two phones that speed dial each other To use the intercom feature 1 Press the Speaker button and get dial tone 2 Press the speed dial key or dial the directory number to start the intercom call Note The called Cisco Unified IP phone automatically answers the call in speakerphone mode with mute activated or deactivated depending on configuration The phone beeps to alert the recip...

Page 14: ...r Call History page 13 Supported Divert Incoming Calls page 9 Supported End a Call page 7 Supported End a Conference Call page 11 Supported Forward All Calls page 10 Supported Hold and Resume a Call page 7 Supported Join a Shared Line Call page 11 Supported Live Record a Call page 11 Supported Manage Call Waiting page 8 Supported Mute a Call page 7 Supported Park a Call page 9 Supported Pick Up Ca...

Page 15: ...F icon to download and print the document in Adobe Portable Document Format PDF Note You must have Adobe Acrobat Reader to view and print PDF files You can download the reader from Adobe s website http www adobe com 3 To read translated and localized warranty information about your product follow these steps a Enter this part number in the Warranty Document Number field 78 10747 01C0 b Select the ...

Page 16: ...sed the product If you purchased the product directly from Cisco contact your Cisco Sales and Service Representative Complete the information below and keep it for reference Company product purchased from Company telephone number Product model number Product serial number Maintenance contract number ...

Page 17: ...17 ...

Page 18: ...el 31 0 800 020 0791 Fax 31 0 20 357 1100 Cisco has more than 200 offices worldwide Addresses phone numbers and fax numbers are listed on the Cisco Website at www cisco com go offices Cisco Cisco Systems the Cisco logo and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks m...

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