Chapter 7
Trouble Shooting
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the RAID device is not recognized when connect to a computer. Or the RAID device
does not work well.
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Check the status and connection of the power switch and the power supply outlet.
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Check whether the connection of the USB 3.0 cable is firmly connected.
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Check the jumper of each hard disk which is set correctly.
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Check if each HDD is well installed in the enclosure.
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Check device driver is installed for your OS.
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Please check the OS limitation of filing system and partition capacity vs. what you are using.
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“A disk management” screen cannot start in Windows 2000/XP.
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You must be logged on as an administrator or a member of the Administrators group in order to
initialize hard disk at the system of WINDOWS 2000/XP.
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Transfer speed is slow even if I have access to USB.
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Check whether the USB port is working in USB3.0 mode.
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Check whether it is connected to a port of USB1.1./ 2.0 / 3.0
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If you are using a USB HUB to PC, please confirm that HUB is a USB3.0 HUB.
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When other USB device are connected to the PC at same time, it might slow down the transfer
speed at the USB3.0 port; Please remove other USB device(s) from the computer.
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Check whether you use an USB cable that comes with this product.
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Cannot use this product by specific software (a disk tool and backup software).
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Specific software (Note1), cannot use this product.
Please use other software whether that case uses a hard disk of the normal deployment for a
PC.
Note1: About specifications of software, please check with software vender for detail.
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Windows does not start when start this product was connected, Or it hangs up on
PC starting process.
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In Windows 98 SE and Mac OS cannot recognize HDD’s which were already
formatted on Windows 2000 / XP.
