CID Severe Duty 20-30 GPM Series, Owner'S Manual

Page: 46 / 52

Severe Duty Bent Axis Piston Brush Cutter
March 2021
45
8.2 Warranty Service
Procedures for obtaining Warranty Service
RGA (Returning Goods Authorization) Policy:
If repairs are required, CID must obtain an RGA number from the manufacturer of the defective part and
proof of purchase. RGA and services are rendered by CID only. Any responsibility of shipping costs on any
item returned for repair is at the discretion of CID. All returned parts must have:
1. A legible RGA number written on the outside of the package.
2. A Service Request Form.
3. The defective part.
RGA numbers are only valid for 30 days from the date of issue. All shipped replacement parts will require a
PO number from the original CID Customer. If the defective part is rendered non-warranty, the PO number
will be invoiced for the replacement. Should you have any problems with your attachment, please follow
the following procedures to obtain service.
1. Call the Warranty Department at (336) 859-2002 ext 215. You will need to provide the model and serial
number of the defective item(s), a description of the problem and have photographs available.
2. Upon a warranted issue, visit www.cidattachments.com, click on the warranty tab, and fill in the war -
ranty information. CID will retain an RGA number from the manufacturer of the defective part. If all
the information above is fulfilled the manufacturer will issue an RGA number.
3. Obtain a PO number from the original CID customer. PO numbers will be invoiced in the event the
defective part(s) is un-warranted
4. CID will ship a replacement part with a Service Request Form and RGA #. There will be a call tag with
the Manufacturers addreess and instructions for returning the defective part.
5. Once the defective part is warranted by the manufacturer, CID will be issued a credit and the PO num-
ber will be void.
6. In the event the manufacturer renders that the attachment be returned to CID for repair, CID will make
arrangements for pickup and return. Repairs will be performed by CID qualified technicians. Non-
warranted issues will be discussed and repairs will be performed upon agreement of the owner, and
payment for parts and labor will be issued.