Chipkin™
VeederRoot® Gateway User Manual
3381 Cambie Street, #211
© 2018 Chipkin Automation Systems
Vancouver, BC, Canada, V5Z 4R3
All rights reserved
1-866-383-1657
Page 65 of 67
To return a defective product, please contact our Customer Service Department for a Return
Merchandise Authorization (RMA) number and follow the Return of Products Instructions below.
The RMA is valid for 10 days from date of issuance. Returns will not be accepted without an RMA.
Manufacturer restrictions do apply. Any item missing the UPC on the original packaging may not be
returned.
PROCEDURES FOR OBTAINING WARRANTY SERVICE
RMA (Returning Merchandise Authorization) Policy:
If repairs are required, the customer must obtain an RMA number and provide proof of purchase.
RMA and services are rendered by Chipkin Automation Systems only. Any shipping costs after 30
days (starting f
rom the original date of purchase) on any item returned for repair is the customers’
responsibility. All returned parts must have an
RMA number written clearly on the outside of the package along with a letter detailing the
problems and a copy of the original proof of purchase. No COD packages will be accepted. No
package will be accepted without an RMA number written on the outside of the package. RMA
numbers are only valid for 30 days from the date of issue.
Should you have any problems with your gateway, please follow these procedures to obtain the
service:
1.
If you have purchased our on-site warranty, please find your warranty# (the order number
from the transaction through which the warranted product was originally purchased) and
contact Chipkin Automation Systems Customer Service by phone at 1-866-383-1657 (Toll
free) or 1-647-557-3330.
2.
If the gateway must be repaired, an RMA number (Return Merchandise Authorization
Number) will be issued for shipment to our repair department. Please follow the instructions
given by Chipkin Automation Systems technical support staff to ship your gateway. Chipkin
Automation Systems will not accept any shipments without an RMA number.
3.
Pack the gateway in its original box or a well-protected box, as outlined in the Return
Shipping Instructions. Chipkin Automation Systems will not be responsible for shipping
damage/loss of any product outside the original 30-day Chipkin Automation Systems-paid
service period. It is very important that you write the RMA number clearly on the outside of
the package. Ship the gateway with a copy of your bill of sale or other proof of purchase,
your name, address, phone number, description of the problem(s), and the RMA number you
have obtained to:
Chipkin Automation Systems RMA#____________
3381 Cambie St., #211
Vancouver, B.C. Canada, V5Z 4R3
4.
Upon receiving the gateway, Chipkin Automation Systems will repair or replace your
gateway (at Chipkin Automation Systems discretion) and will ship it back to you within 2
weeks (dependent on parts availability) via UPS.
