Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
458
Customer Information
Customer
Information
Customer Information
Procedure . . . . . . . . . . . . . . . . . . . 458
Offices . . . . . . . . . . . . . . . . . . . . . . 460
Telephone (TTY) Users . . . . . 461
Online Owner Center . . . . . . . . . 461
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 462
Program . . . . . . . . . . . . . . . . . . . . 462
Appointments . . . . . . . . . . . . . . . 464
Program . . . . . . . . . . . . . . . . . . . . 464
Collision Damage Repair . . . . . 465
Publication Ordering
Information . . . . . . . . . . . . . . . . . . 467
Statement . . . . . . . . . . . . . . . . . . . 468
Reporting Safety Defects
the United States
Government . . . . . . . . . . . . . . . . . 468
the Canadian
Government . . . . . . . . . . . . . . . . . 469
General Motors . . . . . . . . . . . . . 469
Vehicle Data Recording and
Privacy
Privacy . . . . . . . . . . . . . . . . . . . . . . 470
Cybersecurity . . . . . . . . . . . . . . . . . 470
Event Data Recorders . . . . . . . . 470
OnStar . . . . . . . . . . . . . . . . . . . . . . . 471
Infotainment System . . . . . . . . . . 471
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE :
Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO :
If after contacting a
member of dealership management,
it appears your concern cannot be