8-2
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Chevrolet. Normally, any concerns with
the sales transaction or the operation of your vehicle
will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE -- Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the
general manager.
Summary of Contents for 2001 Express Van
Page 1: ......
Page 12: ...x Model Reference This manual covers these models Passenger Van Cargo Van Cab and Chassis ...
Page 127: ...2 50 The Instrument Panel Your Information System ...
Page 307: ...6 38 3 Remove the nuts with a deep socket wrench 4 Remove the hidden upper nuts ...
Page 398: ...7 59 Maintenance Record DATE ODOMETER READING SERVICED BY MAINTENANCE PERFORMED ...
Page 399: ...7 60 Maintenance Record DATE ODOMETER READING SERVICED BY MAINTENANCE PERFORMED ...