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TROUBLESHOOTING
If you have trouble with your Pro Juicer, these are some of the most common causes
and solutions.
PROBLEM
LIKELY SOLUTION
The Juicer does not work.
First double check that it’s plugged in. Otherwise, switch the
Juicer off, then check that you’ve assembled the filter holder
and filter correctly and the safety clamp is locked in place.
For safety reasons, the Juicer won’t work if the parts have
not been assembled properly.
The motor unit gives off an
unpleasant smell.
This is not unusual the first few times the Juicer is used.
If it continues to give off a smell, check that you are not
overburdening the motor by using a low speed for hard
produce or pushing it too quickly down the feed tube.
The filter touches the feed tube or
vibrates strongly during processing.
Switch the appliance off and unplug it. Check if the filter has
been properly placed. The ribs in the bottom of the filter
should fit properly onto the driving shaft. Check if the filter
is damaged. If so, contact Customer Support.
The motor appears to stall when
juicing.
Be sure to select the correct juicing speed. Hard fruit and
vegetables will put excess strain on the motor when juiced at
the lower speed. Also be sure to push foods slowly into the
feed tube as you juice them.
Pulp is too wet and juice yield
is low.
Excess pulp can build up in the filter. Turn off and unplug the
juicer. Remove the filter basket and clean with the brush to
remove any pulp. If pulp is dried on, it may need to be run
through the dishwasher.
Juice leaks from under the rim
of the Juicer’s lid.
Pulp can build up under the lid if foods are processed too
quickly. Be sure to push foods slowly into the feed tube with
the pusher.
The Juicer makes a lot of noise,
gives off an unpleasant smell, is hot
to the touch, or gives off smoke.
Switch off the Juicer, unplug it, and contact Customer
Support.
The Juicer seems to be slowing
down during operation.
The motor may need a rest. When juicing heavy loads
(i.e. large amounts of dense foods like carrots or beets), do
not operate for more than 40 seconds at a time and let cool
down between uses.
