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CheckBox S/A/F/E - Survey and Feedback Engine
CheckBox includes the S/A/F/E Survey and Feedback Engine, a system to provide direct
and ongoing communications with your guests to increase guest satisfaction.
With CheckBox S/A/F/E
-
The CheckBox Survey and Feedback Engine
-
your WiFi does
more than just connect your guests to the Internet. S/A/F/E let
’
s you reach your guests
-
and your guests reach you
-
instantly and easily via any connected device to increase
customer service and guest satisfaction.
With the CheckBox Survey and Feedback Engine as soon as your guests log onto your
wifi your CheckBox automatically sends a welcome message via email or text. This
welcome message includes any information that you want your guests to know and they
can reply to the message to ask you or your staff questions,
make requests or to let you know about any issues that need
to be addressed.
The CheckBox Survey and Feedback Engine routes messages
between you and your guests to any desktop or portable
devices you designate, allowing easy and quick follow up
-
a
great way to save time while increasing guest satisfaction and
engagement.
Guests can get their questions answered quickly without
trekking to the office or hunting for a staff member, and staff
can handle guests issues quicker with less interruption of
other tasks.
CheckBox S/A/F/E is available to all CheckBox Customers at
no additional cost.
CheckBox S/A/F/E is another feature included at no additional
charge to all CheckBox customers on a current support plan
or under their original warranty.
The conversation doesn
’
t stop when your guests disconnect
from your wifi or leave your property.
CheckBox detects when your guest has left the property, and after a predetermined
interval can automatically send a follow up message you design thanking them for their
stay and inviting them back. With the built in survey tools you can send a follow up
survey to gather feedback and send follow up messages to invite them to return.
