Chase Hypercom Optimum Quick Reference Manual Download

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induSTRY

Retail and Restaurant

APPLicATiOn

Chase Paymentech’s PTS32

TeRMinALS

Hypercom’s Optimum Series

Contents

GeTTinG STARTed

Available Transaction Types . . . . . . . . . . . . . . . . . . . . . 3

Clerk and Server Setup . . . . . . . . . . . . . . . . . . . . . . . . . 4

Available Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Gift Card Transaction Types (Opt.). . . . . . . . . . . . . . . 6

Navigating Your Terminal . . . . . . . . . . . . . . . . . . . . . . . 7

Settling the Batch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

RefeRence

Prompt Q&A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

AVS Response Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Common Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . 10

Summary of Contents for Hypercom Optimum

Page 1: ...Quick Reference Guide Hypercom Optimum This Quick Reference Guide will guide you through understanding your terminal s functionality and navigation and will help you with troubleshooting...

Page 2: ...S Hypercom s Optimum Series Contents GETTING STARTED Available Transaction Types 3 Clerk and Server Setup 4 Available Reports 5 Gift Card Transaction Types Opt 6 Navigating Your Terminal 7 Settling th...

Page 3: ...tch i e previous day May also be used to adjust a previous transaction Select Refund Void Perform a void to reverse a credit sale force or refund transaction and prevent any funds from transferring fr...

Page 4: ...ect Sale then EBT EBT Offline A sale transaction performed when the terminal cannot reach the host to authorize the transaction Contact your voice authorization center for an authorization code then p...

Page 5: ...for each card type and issuer if enabled Performance Report Prints a summary of transaction counts and communications statistics History Report Prints a summary of transaction totals from a set numbe...

Page 6: ...rformed on cards that have not been previously activated Select Gift Card then select Activation Redemption Decreases the value stored on the consumer s gift card account This transaction is performed...

Page 7: ...and begin the transaction or function you wish to use About Settlement A Settlement operation is used to close the current batch and open a new batch for logging and accumulating transactions Your Hyp...

Page 8: ...ress the hot key to the left of the appropriate option Press ENTER or scroll down to select Not Present Press CANCEL to return to the main menu CARDTYPE Transaction CXXX from Card Key the Card Verific...

Page 9: ...on VISA MC AMEX Disc X Match Address and 9 digit ZIP code Y Match Address and ZIP code for Discover address only matches A Partial Address matches ZIP code does not for Discover both address and ZIP m...

Page 10: ...do not match the account number from the card s magnetic stripe Re key the last four digits of the card number If the problem persists ask for another form of payment as the card may be fraudulent Ple...

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