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Claims, Damage or Loss
TrueComfort System
Claims, Damage or Loss
The TrueComfort System was carefully packed and thoroughly inspected before leaving our factory.
Responsibility for its safe delivery was assumed by the carrier upon acceptance of the shipment. Inspect
shipment carefully on arrival for damage to contents or shortages. In case of damage, save container and
packing material for inspection. Claims for loss or damage sustained in transit must be directed to carrier
as follows:
Concealed Loss or Damage
Concealed loss or damage means loss or damage which does not become apparent until the merchandise
has been unpacked. The contents may be damaged in transit due to rough handling, even though the carton
may not show external damage. When the damage is discovered upon unpacking, call the freight company
immediately. Make arrangements for an inspection within 10 days of delivery date. Then, file a claim with the
carrier, since it is your responsibility.
Visible Loss or Damage
Any external evidence of loss or damage must be noted on the freight bill or the express receipt, and signed by
the carrier’s agent. Failure to adequately describe such external evidence of loss or damage may result in the
carrier refusing to honor a damage claim. The form required to file such a claim will be supplied by the carrier.
Shortage
If the number of containers in the shipment does not correspond with the transportation bill, obtain carrier’s
notation of shortage and signature on transportation bill. If the number of containers is correct, but there is
indication of pilferage, notify carrier in writing with a complete list of missing merchandise.
Claims for loss or damage must be filed with the carrier by the consignee within 24 hours after receipt of goods.
We will assist you in every possible manner. CertainTeed Machine Works cannot be responsible for the collection
of a claim or the cost of replacement of the damaged goods.
If you have any questions regarding the above information, please feel free to contact a CertainTeed Machine
Works representative at 1-800-237-7841.
Summary of Contents for TrueComfort
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