Revision 1. 2 November 2017
© 2017 Centrica plc.
Registered office: Millstream, Maidenhead Road, Windsor, Berkshire. SL4 5GD. Registered in England & Wales No 3033654
Page 22 of 22
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Verify the cellular network reception strength in the status page. The level should be
at least three (out of five).
•
If no reception level is showing and “Connecting…” is shown instead, it means that the
bridge can not establish cellular network connectivity. In this case, please verify your
cellular credentials (APN, PPP credentials where needed) and make sure the SIM card
has a valid and enabled data plan.
•
You can test the cloud connectivity using the
Problem
The bridge does not connect to the cellular network when using the SIM card (
LED is off).
Solutions
•
Make sure the SIM card is in place before connecting the bridge to the power source.
•
After verifying the SIM card is tightly secured in its slot, disconnect the bridge from the
power source and reconnect it.
•
Verify with your service provider that a data plan is enabled for your SIM card. The
bridge connects to the cellular data network only if the SIM card has a data plan.
•
In low reception areas it may take a while for the bridge to connect. Enter
configuration mode and check the reception bar in the
Status
page.
Problem
The bridge does not return to normal operation after firmware upgrade (
LED lights red).
Solution
Upgrade was unsuccessful, and the bridge rolled back to the previous firmware version.
How to proceed
1.
Disconnect the USB flash drive from the adapter cable.
2.
Disconnect the adapter cable from the bridge.
3.
Disconnect and reconnect the power cable to the bridge.
The bridge performs a self-test and the
LED lights green. The bridge is ready for
normal operation with the rolled back version.
4.
Enter configuration mode and check the running firmware version in the
Status
page).
5.
Contact Customer Support for further help.