Cecilware Radiance 10, Technical & Service Manual, Page: 32 / 60

32 Cecilware ® Radiance Technical Service Manual
Troubleshooting Guide (continued)
Problem Probable Cause Corrective Actions
No powder dispensed • Powder hopper dispense outlet clogged • Refer to Cleaning of hoppers section
into mixing funnel • No or low powder level in hopper • Refill hopper
• Hopper drivelink not engaged with motor • Remove and reinstall hopper and ensure
engagement with motor
• Hopper elbow is not directed into the mixing • Turn down dispense elbow; align with mixing
funnel funnel
Machine will not • Dispense cycle watchdog timer has tripped • Reset machine by flipping power switch “OFF”
dispense any product then “ON” once
(water or powder) • Faulty transformer • Contact Technical Support for assistance
• Faulty control board • Contact Technical Support for assistance
Product not whipping • Whipper blade broken or missing • Verify blade is in place. Replace if broken or missing
• Whipper motor not turning • Replace whipper motor
Water overflows mixing • Water flow too fast • Contact Technical Support for assistance
funnel • Dump valves to be adjusted
• Whipper chamber outlet restricted • Remove obstruction
• Whipper blade broken or missing • Verify blade is in place. Replace if broken or missing
Drink is too weak or • Change strength parameters in programming • Refer to Technical Service Manual, Adjustment
strong section
• Powder in hopper is not level (powder • Remove hopper and redistribute powder evenly.
is mounded in rear, near powder sensor) Add more powder if low.
Drink is too hot or cold • Refer to Technical Service Manual, Adjustment
section
Water tank boils water • Thermostat adjustment set too high • Refer to Technical Service Manual, Adjustment
section
• Faulty heater relay • Replace heater relay (see Technical Service Manual)
Water overflows from • Leaky inlet water valve • Replace inlet water valve
water tank • Faulty level probe connection • Check level probe connections
• Faulty level probe due to mineral build-up • Replace probe
• Inlet water pressure too high • Install pressure regulator to water inlet
(greater than 120 psi)
Machine inadvertently • Wet wiring connections on harness or • Allow connections to dry
dispenses from controller • Contact Technical Support for assistance
dispense heads
Powder low/out indicator
• Contact Technical Support for assistance
but powder is not low
WARNING:
To reduce the risk of electrical shock, unplug the dispenser power cord before repairing or
replacing any internal components of the unit. Before any attempt to replace a component, be sure to check all
electrical connections for proper contact. Only a qualified service technician should perform electrical and
mechanical adjustments or repairs.
If you still need help, call Grindmaster-Cecilware Technical Service Department, (502) 425-4776 or (800) 695-4500
(USA & Canada only) (Monday through Friday 8 AM - 6 PM EST). Please have the model and serial number ready
so that accurate information can be given.
Prior authorization must be obtained from Grindmaster-Cecilware for all warranty claims.
Grindmaster-Cecilware provides the industry’s BEST warranty. Visit our website at gmcw.com for
warranty terms and conditions.