CCV V400M User Manual Download

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CCV

Mobile

User manual

Wi-Fi & 4G (V400M)

Summary of Contents for V400M

Page 1: ... 1 CCV Mobile User manual Wi Fi 4G V400M ...

Page 2: ...ion may be reproduced stored in a computerised database or published in any form or by any means electronically mechanically by photocopying recording or otherwise without the prior written permission of CCV Nederland the trade name of CCV Group B V Our contact details can be found on page 75 of this user manual The CCV mobile payment terminal With the V400M payment terminal you can process transa...

Page 3: ...2 1 Keys on the payment terminal 21 2 2 2 Entering letters and symbols 22 2 2 3 Touchscreen 23 2 3 User interface 23 2 3 1 The start screen 23 2 3 2 The menu screen 23 2 3 3 The customer screens 24 2 3 4 Symbols 24 2 3 5 Battery status indicators 25 2 3 6 Network status indicators 26 2 3 7 External power source status indicators 26 2 4 The merchant password 26 2 5 Power on and off and restart 28 2...

Page 4: ...ed 42 3 5 2 Cancelling a previously performed transaction 43 4 Settings for payment cards 4 1 Reviewing settings for payment cards 44 4 2 Changing settings for payment cards 46 4 2 1 Adding a payment card 47 4 2 2 Deleting a payment card 49 4 2 3 Changing the Merchant ID for a payment card 50 4 3 Checking whether changes for payment cards have been successful 51 5 Financial reports 5 1 Overview of...

Page 5: ...pdate check 66 6 4 What to do in the event of a fault 67 6 4 1 Performing an acquirer parameter session 68 6 4 2 Testing the communication connections 70 6 4 3 Checking whether a Wi Fi network is available 72 6 4 4 Locating the TMS Terminal ID and the payment terminal code 73 7 Supplies for the payment terminal 7 1 Ordering supplies 74 7 2 Ordering thermal paper rolls 74 8 Contact details 8 1 CCV ...

Page 6: ...l The payment terminal will be operated by both yourself and your customers when performing transactions 2 SIM card You need to insert a SIM card in the payment terminal You need to insert a SIM card in the payment terminal to enable communication via 4G networks How to install the SIM card is described on pages 10 and 11 3 Battery The battery powers the payment terminal 1 2 4 3 5 6 ...

Page 7: ... the payment terminal How to install the paper roll is described on page 31 6 Cleaning set You can use this to clean the payment terminal Cleaning is recommended when the payment terminal inconsistently reads the payment card Please note Fully charge the battery before using it for the first time This will help extend the lifespan of the battery How to charge the battery is described on page 64 ...

Page 8: ...ure your network The payment terminal supports several Wi Fi security types To ensure the best protection for your terminal choose WPA2 The payment terminal supports both dynamic IP addresses DHCP and static IP addresses We recommend using DHCP Fully charge the terminal battery before using it Network settings We recommend using QoS Quality Of Service if your Wi Fi network supports multiple Wi Fi ...

Page 9: ... located Effective reflectors for Wi Fi signals that restrict the range are thick reinforced concrete walls windows with metal coating underlays for parquet and laminate flooring with a metal layer Avoid shocks and vibrations direct sunlight or objects that produce heat excessive heat and dust oil and dirt water or condensation objects that cause excessive fluctuations in current and or electromag...

Page 10: ... and battery Take the following steps to prepare the terminal for use 1 Slide the lock to the right to open the battery cover 4 Remove the battery 2 Pull the battery cover upwards 1 3 Pull the tab upwards so the battery is lifted up ...

Page 11: ...om SIM slot to the left to open the slot and pull it up Place the SIM card chip facing down Close the SIM slot 6 Place the battery 8 Slide the lock back to the left to secure the battery cover 7 Close the battery cover 1 1 ...

Page 12: ...nication settings First switch on the payment terminal by pressing and holding down the key until the screen lights up Go to 1 4 1 1 for Wi Fi or to 1 4 1 2 for 4G 1 4 1 1 Wi Fi Take the following steps to review the current communication settings on your payment terminal Select WIFI 3 Select DISPLAY INFO 2 Press to open the menu 1 Select IP INFO 4 The IP address gateway and subnet mask assigned b...

Page 13: ...ect to the selected network Select WIFI and then select TURN WIFI ON 7 Enter the password for the network and confirm by pressing If you have to enter a password a password screen will appear on the terminal In that case enter the password and confirm by pressing Select SCAN FOR NETWORKS 8 The payment terminal is connected to the Wi Fi network 1 4 1 1 1 Connecting to a Wi Fi network Take he follow...

Page 14: ...to open the menu 1 Select TERMINAL 5 Select CHANGE TO STATIC IP 9 Select COMMUNICATION 6 The status changes to IP MODE STATIC IP Select WIFI 7 Select TERMINAL IP ADDRESS Select IP SETTINGS 8 Press and enter the IP address Confirm with 1 4 1 1 2 Setting a static IP address Take the following steps to set up a static IP address 10 11 12 ...

Page 15: ...the gateway Confirm with Press and enter the subnet mask Confirm with Confirm with The data entered will be applied Wait 10 to 15 seconds The payment terminal automatically returns to the start screen 13 14 15 16 17 18 Select SUBNET MASK ...

Page 16: ... 5 Select CHANGE TO DHCP 9 Select COMMUNICATION 6 The status changes to IP MODE DYNAMIC IP Select WIFI 7 Press and confirm with Select IP SETTINGS 8 The entered data will be applied Wait 10 to 15 seconds The payment terminal automatically returns to the start screen 1 4 1 1 3 Setting a dynamic IP address Take the following steps to set up a dynamic IP address 10 11 12 ...

Page 17: ...2 3 4 Press to open the menu 1 4 1 2 4G Take the following steps to review the current communication settings on your payment terminal The following information is displayed the mobile data communications provider the number of the SIM card the signal strength the access point 5 ...

Page 18: ...MMUNICATION 6 Press to connect to the selected access point Select MOBILE NETWORKS 7 If the access point has been configured successully the message ACCESS POINT OK will appear If the message ACCESS POINT FAILED appears repeat steps 10 11 and 12 Select ACCESS POINT 8 Press to return to the start screen 1 4 1 2 1 Setting up an access point Perform the following operations to set up an access point ...

Page 19: ... 19 ...

Page 20: ...20 1 2 3 7 8 9 4 5 6 2 Working with the payment terminal ...

Page 21: ...5 key Symbols are programmed under this key see page 22 6 key Symbols are programmed under this key see page 22 7 key Cancel an operation The customer uses this key to cancel a transaction 8 key Correct entered data The customer uses this key to correct an entered PIN code 9 key Confirm entered data or an operation The customer uses this key to confirm an entered PIN code and a transaction For the...

Page 22: ...r entering a letter or a symbol wait 1 second before you enter the next character 2 2 2 Entering letters and symbols On the keys on your payment terminal you can only see numbers However letters and symbols have also been programmed under the numeric keys and the and keys Depending on the letter or symbol you want to enter press a key once or several times For example to enter the word Pin do the ...

Page 23: ...ors Navigation bar The navigation bar consists of functions icons Tap the icon to trigger its corresponding action s See page 30 for more information Menu list The menu list displays all available menu options Navigation bar The navigation bar displays navigation symbols if the menu list contains more options than can be displayed on the screen Press one of these symbols to scroll through the menu...

Page 24: ...e page 29 Change the display language to Dutch German or French Print a copy of the receipt for the last performed transaction You can use this function for 5 minutes after the transaction has been performed After this time the copy of the receipt will be deleted from the payment terminal Manually enter card details for a manual credit card transaction see page 36 Navigation bar Function icons are...

Page 25: ...revious menu Exit the menu and return to the start screen 2 3 5 Battery status indicators Symbol Meaning No battery present The battery is almost empty the capacity is less than 5 Battery capacity is between 5 and 20 Battery capacity is between 21 and 40 Battery capacity is between 41 and 60 Battery capacity is between 61 and 80 Battery capacity is between 81 and 100 ...

Page 26: ...bol Meaning The external power supply is not connected The external power supply is connected The external power supply is connected and the battery is charging 2 4 The merchant password Access to the merchant menu on the payment terminal is secured with a merchant password You also need to enter this password when performing certain actions for example when performing a day opening The merchant p...

Page 27: ...firm with 9 The password has been changed successfully 10 Please note We recommend changing the merchant password This prevents third parties from misusing your payment terminal Enter the new password during step 8 It is not possible to change the password to a weak one such as 12345 or 11111 Once the password has been changed you can no longer set it to the default password 99999 ...

Page 28: ...teps 1 Press the key for a few seconds Then select the menu option RESTART 2 6 Locking and unlocking For security reasons you can lock the payment terminal when it is turned on To lock press followed by the key The display will immediately go dark When you press any key you will see a short animation illustrating how to unlock the payment terminal namely by pressing followed by the key 2 6 1 Perfo...

Page 29: ...ning is complete 3 Enter the merchant password the default setting is 99999 and confirm by pressing 2 Press 1 The journal and full report are printed out Press to complete the day closure or press PRINT to reprint the journal Press DELETE to remove the journal 3 The day closure is complete 4 Enter the merchant password the default setting is 99999 and confirm by pressing 2 Press 1 Please note It i...

Page 30: ...ep mode 2 8 Using payment cards in the card readers Contactless payment card The customer must hold a contactless payment card just above the terminal screen Payment card with magnetic stripe The customer must swipe their payment card with a magnetic stripe in the magnetic stripe reader Swipe the card in the card reader with the magnetic stripe facing downwards and towards the terminal Payment car...

Page 31: ...he printer button 2 Open the printer cover Remove the old thermal paper roll if necessary 3 Install the thermal paper roll as shown on the illustration Make sure that a bit of paper from the roll sticks out 4 Close the printer cover and then tear off the bit of paper sticking out along the cutting edge ...

Page 32: ... a payment with an authorisation code You will have received this code during a previously executed reservation Refund Refund money to a customer if they are returning a product Payment after reference In this transaction you can enter an authorisation code you have obtained over the phone telephone authorisation Cash advance after reference A customer gets cash back at a point of sale For these t...

Page 33: ...ction types Your payment terminal supports multiple transaction types The types of transactions you can perform depends on the acquirer and the customer s payment card To check which transactions are permitted by an acquirer for a payment card you can print out an acquirer parameter report Perform the following operations to print out an acquirer parameter report 6 7 8 Please note Contact your acq...

Page 34: ...CTION TIMEOUT 45 SEC ACQUIRER SHOP INFORMATION BRAND NAME VISA CARD BRAND PARAM ID 00000007 PCI CARD BRAND NO SRED NO MERCHANT ID 455600707815 MCC 3314 VOICE REFERAL NO 0000021206500600 ACQUIRER ALLOWED SERVICES B480 USED SERVICES CANCELLATION REFUND PAYMENT AFTER RSV RESERVATION PAYMENT PAYMENT AFTER REF CANCEL LAST 20 MAX EXTRA 10000 MAX AMOUNT EXTRA ACCOUNT NUMBERS ACCOUNT LABEL ACC NO END OF R...

Page 35: ...unt and confirm by pressing Hand the payment terminal to the customer 2 The customer removes their payment card The customer inserts their payment card in the chip card reader or holds it above the payment terminal screen 3 The customer returns the payment terminal to you Then press 3 4 Performing transaction The following subsections describe the different transactions you can perform in further ...

Page 36: ... The manual credit card transaction has been executed successfully Press 3 3 4 2 Manual credit card transaction You can execute a payment manually with a credit card The customer s payment card is not required during the transaction as you enter the payment card details manually To perform a manual credit card transaction proceed as follows 6 5 ...

Page 37: ...eir payment card in the chip card reader or holds it above the payment terminal screen 5 Select RESERVATION 2 The customer enters the PIN code and confirms the transaction by pressing Enter the merchant password the default setting is 99999 and confirm by pressing 3 The customer removes their payment card Enter the amount and confirm by pressing Hand the payment terminal to the customer 4 The cust...

Page 38: ...27AT Arnhem TERMINAL 573201 Merchant 0019832 PERIOD 2241 Transaction 02000473 CARD NAME A00000000044571 NAME CARD ISSUER Card xxxxxxxxxxxxxxx2317 Card Sequence no 08 PAYMENT 24 08 2018 16 41 Auth code 534960 TOTAL EUR 0 01 APPROVED Please note You will need an authorisation code to execute the payment for the reserved amount at a later date You can find the authorisation code on the receipt that w...

Page 39: ...ode and confirm with Hand the payment terminal to the customer 5 The customer removes their payment card 9 The customer inserts their payment card in the chip card reader or holds it above the payment terminal screen 6 The customer returns the payment terminal to you Then press The customer presses to confirm the transaction 7 The customer waits while the transaction is executed 8 3 4 4 Payment af...

Page 40: ...ove the payment terminal screen 5 The customer returns the payment terminal to you Then press 9 The customer presses to confirm the transaction 6 The refund has been executed successfully Tear off the first receipt and press The customer waits while the transaction is executed 7 The customer removes their payment card 8 3 4 5 Refund You perform a refund transaction if a customer returns a product ...

Page 41: ...he QR code appears The customer opens the Payconiq app on their mobile and scans the QR code 4 The payment has been executed successfully Tear off the receipt and press 5 3 4 6 Mobile payment The customer executes a mobile payment using a QR code via a payment app which is installed on their phone To execute a mobile payment proceed as follows ...

Page 42: ...t while the transaction is being executed 6 The last transaction has been cancelled successfully 7 Press 8 3 5 Cancelling transaction You perform a cancellation to cancel a previously executed transaction The following subsections describe how to cancel the last executed or a previously executed transaction 3 5 1 Cancelling the last transaction performed To cancel the last transaction performed pr...

Page 43: ...ode and confirm with Hand the payment terminal to the customer 4 Select CANCELLATION 2 Select OTHER TRX 1 The customer inserts their payment card in the chip card reader or holds it above the payment terminal screen 5 The customer returns the payment terminal to you Then press 9 The customer presses to confirm the transaction 6 The previously performed transaction has been cancelled successfully T...

Page 44: ... acquirer at any time To do this you need to link a type of card such as MasterCard to the acquirer processor of your choice 4 1 Reviewing settings for payment cards Print a brand relations report to see which payment cards you can accept on your payment terminal and to which acquirer processors the cards are linked We recommend that you always print a brand relations report and check this report ...

Page 45: ...isplayed for each card You can also see if the card is linked to the acquirer processor Acquirer processor is CCV Acquirer processor is Atos Worldline C TAP RELATION REPORT TMS TERM ID 1234567890 DATE 24 08 2018 16 41 35 APPLICATION VERSION 10 2 0 BRAND RELATIONS TABLE CCV host ACQUIRER TERM ID CT370054 BRAND MERCHANT ID REL BRAND NAME 20633731 YES BRAND NAME 20466832 YES BRAND NAME 1234 NO BRAND ...

Page 46: ...structions on how to make the change Change Required information Subsection Add a payment card The Merchant ID of the acquirer The acquirer processor CCV Equens or Atos Worldline 4 2 1 Delete a payment card You do not need any information in order to make this change 4 2 2 Accept a payment card via another acquirer and the current acquirer processor The Merchant ID of the acquirer The current acqu...

Page 47: ...he acquirer processor CCV Equens or Atos Worldline to which you want to link the payment card 7 4 2 1 Adding a payment card Take the following steps to add a payment card Please note To make this change you will need the specific Merchant ID for the payment card type You also need to know which acquirer processor will process the transactions Contact your acquirer if you do not know this informati...

Page 48: ...t ID that you have received from the acquirer Confirm with 9 10 Please note The notification shown in step 9 will only appear if the payment card you have selected is already linked to a transaction processor After entering a character wait 2 seconds before entering the next character This prevents incorrect entries ...

Page 49: ...ect the payment card you want to delete 8 4 2 2 Deleting a payment card Perform the following operations to delete a payment card Please note Before deleting a payment card first perform a day closure see page 29 10 If the card has been successfully removed a receipt will be printed with the message ACQUIRER PARAMETER SESSION SUCCESSFUL Please contact our Service Center if the following message is...

Page 50: ... the Merchant ID for a payment card Select the payment card for which you want to change the Merchant ID 9 Press Enter the Merchant ID that you have received from the acquirer and confirm with 10 Wait while the Merchant ID is being changed 11 Press to return to the start screen After the acquirer parameter session check whether the change has been successful see page 54 12 Enter the merchant passw...

Page 51: ...METER SESSION SUCCESSFUL DATE 24 08 2018 16 41 54 ACQUIRER TERM ID CT360341 ACQUIRER ID 52800009 CCV host ACQUIRER PARAMETER ID 00000003 ALLOWED TERM MODE FULL ONLINE CARD VISA 2002 CARD NOT ACTIVE CHECK CONTRACT 0000 HOST INCIDENT CODE CARD BRAND NOT SUPPORTED CARD MASTERCARD 2003 MERCHANT ID 455600707814 ALLOWED SERVICES B480 CARD PARAMETER ID 000000007 NEXT UPDATE 06 02 2018 05 22 00 END OF REP...

Page 52: ...he journal contains copies of the receipts of each transaction that was performed during a certain period Full report The full report is a report which includes the totals of all transactions you have performed during a certain period per transaction type and card type 5 2 Printing reports You can print reports before a certain period is closed The following subsections describe how you can print ...

Page 53: ...he menu 1 Select TERMINAL 5 Select MERCHANT MENU 2 Select FINANCIAL Enter the merchant password the default setting is 99999 and confirm by pressing 3 Select CURRENT PERIOD Select REPORTS 4 Select GENERAL REPORT The full report will now be printed You will find an example of a full report on the next page 6 7 8 ...

Page 54: ...type of payment card CCV Nederland Westervoortsedijk 55 6827AT Arnhem DATE 24 08 2018 16 41 35 FULL REPORT INTERIM TOTALS TMS TERM ID CSL003 PERIOD NO 2 PERIOD START 24 08 2018 16 01 16 PERIOD END STILL OPEN DATE FIRST TRX 24 08 2018 16 02 47 DATE LAST TRX 24 08 2018 16 32 20 EFT TOTALS TRX EUR PAYMENT 5 0 05 PAYMENT CANCELLATION 1 0 01 REFUND 1 0 01 TOTAL 0 03 CCV Maestro TRX EUR PAYMENT 2 0 02 T...

Page 55: ...LETED 9 Select MERCHANT MENU 2 Select FINANCIAL Enter the merchant password the default setting is 99999 and confirm by pressing 3 Select JOURNAL The journal will now be printed You will find an example of the journal on the next page Select REPORTS 4 Press once the journal has been printed Or press to print the journal again 6 7 8 Please note The journal is deleted after printing ...

Page 56: ...35 Auth code 180813 Total EUR 0 01 APPROVED ACQUIRER ID 67300110 TRANSACTION TERMINAL TREATMENT RES 0000 END OF JOURNAL 5 3 Changing report settings The journal is activated by default on your payment terminal This means that the payment terminal will print one receipt after a completed transaction The second receipt for your administration is temporarily stored in the payment terminal s memory Wh...

Page 57: ...n the menu 1 Select TERMINAL 5 Select MERCHANT MENU 2 Select JOURNAL Enter the merchant password the default setting is 99999 and confirm by pressing 3 Select DIRECT PRINTING Select CONFIGURE 4 Your print settings have been sucessfully adjusted 6 7 8 Please note If during step 7 the menu item DIRECT PRINTING is not available then your terminal settings need to be adjusted Please contact our Servic...

Page 58: ... 29 Take the following steps to delay the printing of the journal Press to open the menu 1 Select TERMINAL 5 Select MERCHANT MENU 2 Select JOURNAL Enter the merchant password the default setting is 99999 and confirm by pressing 3 Select DELAYED PRINTING Select CONFIGURE 4 Your print settings have been successfully adjusted 6 7 8 Please note If during step 7 the menu item DELAYED PRINTING is not av...

Page 59: ... 1 Select TERMINAL 5 Select MERCHANT MENU 2 Scroll down until you see the DELETE JOURNAL menu item Select DELETE JOURNAL Enter the merchant password the default setting is 99999 and confirm by pressing 3 Enter the merchant password the default setting is 99999 and confirm by pressing Select FUNCTIONS 4 The journal has been successfully deleted 6 7 8 ...

Page 60: ...ding payment cards properly There is a special cleaning kit available that can be used to clean the equipment This kit includes antistatic and antibacterial cleaning pads a cleaning card for the chip card reader a cleaning card for the magnetic stripe reader In chapter 7 see page 74 you can read how to order the cleaning kit and other supplies Take the following steps to clean the equipment 1 Use ...

Page 61: ...nsert the cleaning card into the chip card reader Then slide the transparent slider back and forth a number of times with your other hand 1 Swipe the cleaning card in the magnetic stripe reader of the payment terminal at a constant speed keeping the card straight The cleaning card has cleaning stripes on each side For best results swipe the card in the magnetic stripe reader twice without rotating...

Page 62: ...mbient temperature is below 0 C Chemical processes may cause an internal short circuit in the battery Do not charge the battery if the ambient temperature is higher than 50 C The battery may overheat and adversely affect the capacity of the battery There is a temperature sensor in the battery Thanks to this sensor the terminal ensures that the battery will not be charged when the ambient temperatu...

Page 63: ...er a lower ambient temperature is better for the battery The battery should be about 40 charged This will minimise the aging of the battery and prevent extreme deep discharge as a result of self discharge The rate of self discharge of a Li ion battery is at least 5 per month This means that you can store a battery with 40 charge for up to six months After this period you will need to recharge the ...

Page 64: ...tery with the docking station Take the following steps to charge the battery with the docking station 1 Put the payment terminal in the docking station 2 Plug the power cable into a socket and connect to the docking station 1 2 ...

Page 65: ... 3 Charging the battery with the power cable Take the following steps to charge the battery with the power cable 1 Connect the power cable to the payment terminal 2 Connect the power cable plug to a socket 1 2 ...

Page 66: ...check for new versions of the software This happens automatically during the night The software version used on the payment terminal is then checked If a new version is available the payment terminal will be updated After a successful version check a receipt will be printed with the message CONFIGURATION SUCCESSFUL ...

Page 67: ...ation problems Wi Fi Reset the payment terminal by disconnecting the power supply for 15 seconds First switch off the payment terminal and then remove the battery Test the communication connections see page 70 If the previous steps do not solve the communication problem perform the following steps Check whether the Wi Fi network is available see page 72 if the payment terminal is not connected Res...

Page 68: ...text message with the mobile phone to check the signal Test the communication connections see page 68 Contact your data communications provider to see if they can identify a problem for example a defective SIM card 6 4 1 Performing an acquirer parameter session If the terminal encounters problems when reading payment cards conduct an acquirer parameter session to retrieve the parameters again Plea...

Page 69: ...nter the merchant password the default setting is 99999 and confirm by pressing 3 Select the desired acquirer processor Select FUNCTIONS 4 Wait until the parameter session is complete 6 7 8 Press to return to the start screen 9 Wait while the parameters are being retrieved 10 The parameters have been retrieved and the terminal returns to the start screen 11 ...

Page 70: ...ections Press to open the menu 1 Select COMM TEST 5 Select MERCHANT MENU 2 Select TERMINAL Enter the merchant password the default setting is 99999 and confirm by pressing 3 Select ALL CONNECTIONS Select DIAGNOSIS 4 6 7 8 Check the printed report You will find an example of this report on the next page ...

Page 71: ...S TERM ID CLS052 IP CONFIGURATION DYNAMIC TERMINAL IP ADDRESS 192 168 214 SUBNET MASK 255 255 255 0 GATEWAY 192 168 5 1 DNS CONFIGURATION DYNAMIC IP ADDRESS DNS1 192 168 5 1 IP ADDRESS DNS2 0 0 0 0 SSID Thomson8A3B4C SIGNAL STRENGTH 95 AUTHENTICATION WPA2 PSK ENCRYPTION AES TERMINAL TMS INSTALLATION 194 104 96 44 15000 CONNECTION OK TCP IP SESSION OK TMS INSTALLATION 194 104 96 44 15001 CONNECTION...

Page 72: ...1 Select TERMINAL 5 Check whether the Wi Fi network used by your payment terminal is listed The Wi Fi network is not available if it does not appear in the list 9 Select MERCHANT MENU 2 Select COMMUNICATION Enter the merchant password the default setting is 99999 and confirm by pressing 3 Select WIFI Select SCAN FOR NETWORKS Select CONFIGURE 4 6 7 8 ...

Page 73: ...01 MERCHANT 0019832 PERIOD 2241 TRANSACTION 02000473 CARD NAME A00000000044571 NAME CARD ISSUER Card xxxxxxxxxxxx2317 Card no 08 PAYMENT 24 08 2018 11 37 Auth code 534960 Total EUR 0 01 APPROVED Payment terminal code TMS Terminal ID If you cannot find the TMS Terminal ID please refer to the payment terminal code of the payment terminal You can find the payment terminal code on transaction receipts...

Page 74: ...he order from the bank account number that is known to us Your order will be delivered to the address at which your payment terminal is registered Check on the receipt which is printed after placing the order whether the address information is correct If this is not the case please contact our Service Center on 088 228 9849 Press to open the menu 1 Press to confirm your order A receipt will be pri...

Page 75: ... 5 30 p m NB 24 hour service is for emergencies only 8 3 Card issuers telephone numbers European Merchant Services EMS 31 20 66 03 120 BS Payone 31 20 42 88 737 American Express 31 20 50 48 333 Bank Card Company BCC 0032 22 05 85 85 China UnionPay 31 30 28 37 333 Citibank 0032 27 74 55 55 ConCardis 0049 69 79 22 22 28 Diners Club 31 20 65 45 524 JCB 31 30 28 37 333 OmniPay 31 30 28 37 333 PaySquar...

Page 76: ... an acquirer processor Your payment terminal is therefore equipped with a Wi Fi module Mobile data communication provider Your transactions are transferred to a acquirer processor via a mobile connection Depending on availability it will connect via 2G 3G or 4G Your terminal is equipped with a modem and SIM card that support up to 4G connections Acquirer processor The acquirer processor forwards t...

Page 77: ...utch Payments Association are providers of payment services on the Dutch market banks payment institutions and electronic money institutions The Dutch Payments Association coordinates the common tasks of its members in the field of infrastructure standards and common product characteristics These are designed to ensure optimal effectiveness safety reliability and efficiency in the payment system C...

Page 78: ...uted transactions which were executed during a certain period are specified per transaction processor type of payment card and transaction type Transaction processor The party to which transactions are offered in accordance with the Common Terminal Acquirer Protocol The transaction processor then forwards the offered transactions to the right acquirer Wi Fi connection A connection that can be used...

Page 79: ... 79 Notes ...

Page 80: ...80 CCV Contact details Support in case of faults and ordering supplies Service Center 088 228 9849 Ordering payment terminals Sales 088 228 9870 Ordering online www ccv eu nl CID194 03092019 ...

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