-
If the Caller dials an extension (other than the Operator) and the extension is busy, the call will ring on the Operator.
At this moment the extension gets an Alert tone.
However, the engaged extension can still pick the call through the following process
:
Hold the previous call by FLASH
Dial # 9
FLASH to Hold this call or keep Handset down to disconnect this call
Dial # 9 to retrieve the previous call.
-
If the caller dials 9 for Operator & the operator is busy, following would be the options
:
The call will ring on the 2
nd
Operator, if it is made in the PBX. If not then the Operator will get an alert tone. The
Operator can then attend the 2
nd
call as per the following procedure
:
Press FLASH key
Dial # 9
Talk to the 2
nd
call
Keep the Handset back to disconnect the 2
nd
call or press FLASH to hold the 2
nd
call as well.
Dial # 9.
Similarly, more than 2 calls can be attended.
Note
:
If 2 Operators are made and both of them are busy then the incoming call will alert the 1
st
Operator with a
tone. The 1
st
operator can then attend to it with the same process as explained above.
.
Auto Attendant Mode settings
.
To set one or all the Junction lines in Auto Attendant mode:
Dial #
0000 + 10 # (To set all the Junction lines in Auto Attendant Mode)
Dial #
0000 + 10 J # (To set Junction line number J in Auto Attendant Mode)
Where, J = 1,2 or 3 representing 1
st
, 2
nd
or 3
rd
Junction Line.
Note
:
In default all the Junction lines are in Direct Ring Mode
:
When a junction is set in “Auto Attendant Mode”, “Direct Ring Mode” automatically gets cancelled.
Simultaneous 2 Junction calls in Auto Attendant Mode
The PBX can attend a Junction call at a time. To attend to 2 Junction calls simultaneously an Optional card is to be added
to the PBX.
Following are the options to attend to the Junction calls coming in while the PBX is busy attending a Junction call in Auto
Attendant mode
:
Dial #
0000 + 1540 # (The 2
nd
and subsequent caller will not hear anything until the Welcome Message of the 1
st
call is
over.)
Dial #
0000 + 1541 # (The 2
nd
and subsequent callers will ring on Operator or extensions that are defined in Direct
Ring mode.)
.
Auto Attendant Message Modes
.
In Auto Attendant Mode, voice messages can be recorded in either of the following two Modes
:
8Secs Welcome M 6 Secs Busy M 6 Secs No Answer message
Or
20 Secs Welcome Message / Company Message
These two procedures are explained below under separate headings.
.
Auto Attendant Voice message of 8 Secs
.
Three types of messages can be recorded for the following 3 conditions
:
Welcome Message (8 Secs)
Busy Message (6 Secs)
No Answer Message (6 Secs)
Procedure to record messages
Dial #
0000 + 12 M # - now record the message through the Handset.
Here, M = 1 for Welcome Message
2 for Busy Message
3 for No Answer Message
To listen to the recorded message
:
Dial #
0000 + 13 M # - listen to the message
Options for the case when caller doesn’t dial any number or dials a Wrong Number
When the caller doesn’t dial any number for 5 secs after the DISA message, one of the following 3 options can be set in
the system
:
Release the Junction Line
Dial #
0000 + 160 #
Transfer the call to Operator
Dial #
0000 + 161 #
Transfer the call as defined in Junction Landing in Day/Night Mode
Dial #
0000 + 1616 #
Default
:
The PBX transfers the call to Operator.
Note
:
When 12M programming is done, the PBX starts working in 8 Secs message mode.
