19
Heritage
II
TM
Please refer to this troubleshooting guide before requesting service or contacting your dealer for assistance.
TROUBLESHOOTING TIPS
PROBLEM
POSSIBLE REMEDIES
Fan wobbles or shakes excessively
• Be sure the canopy pin is set properly into the slot on the ball.
• Check that the bladeholders have not been bent during installation and the blades
are balanced.
• The hanger bracket and/or the ceiling outlet are attached too loosely. Make sure
the hanger bracket is attached tightly to the ceiling outlet box and the downrod
assembly is secured firmly.
• The downrod is attached to the downrod base too loosely. Make sure all the
screws are securely tightened.
Fan is noisy during operation
• Tighten the canopy screws and mounting plate assembly. Make sure the wire
nuts inside the canopy and switch housing are not touching the metal parts and
that they have not fallen off the wire splices. Tighten as necessary.
• Tighten the blade holders to the direct drive motor and the blades to the bladeholder
screws.
• Make sure all the screws in the motor housing are snug but not overly tight.
• Check and tighten the light fixture retaining screws, glass shade screws, and/or
lightbulb(s).
Fan does not run on low speed
• If fan is new, it may need to be “broken in.” Run at high speed for several days.
Fan Finishes
• For cleaning, a soft brush or lint-free cloth should be used to prevent scratching the finish.
• A vacuum cleaner brush nozzle can remove heavier dust.
• Surface smudges or an accumulation of dirt and dust can be removed easily using a mild detergent and slightly dampened
soft cloth. An antistatic agent may be used, but
never use abrasive cleaning agents
as these will damage the finish.
Blades
• Wood-finish blades should be cleaned with a furniture polishing cloth. Occasionally, a light coat of furniture polish may be
applied for added protection and beauty.
• For painted and high-gloss blades, surface smudges or an accumulation of dirt and dust can be removed easily using a
mild detergent and slightly dampened soft cloth. An antistatic agent may be used, but
never use abrasive cleaning agents
as these will damage the finish.
No Need for Lubrication
•
Never lubricate this fan!
The precision motor at the heart of your Casablanca fan features sealed bearings that are lubricated
for life.
• Do not attempt to oil the motor.
CARE RECOMMENDATIONS
For questions or to locate the nearest Casablanca Authorized Service Center call toll free: 1-888-227-2178
or visit us on the web at: www.casablancafanco.com
