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Canon PIXMA TS9550, Online Manual

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Printer Does Not Print

Check1

Make sure printer is turned on.

If not, make sure the printer is securely plugged in and press

ON

button to turn on.

The

ON

lamp flashes while the printer is initializing. Wait until the

ON

lamp stops flashing and remains lit.

Note

• If you are printing large data such as photos or other graphics, printing may take longer to start. The

ON

lamp flashes while the computer is processing data and sending it to the printer. Wait until printing starts.

Check2

Make sure printer is properly connected to computer.

If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When the
USB cable is securely plugged in, check the following:

• If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the

computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact
the vendor of the relay device.

• There could also be a problem with the USB cable. Replace the USB cable and retry the printing.

If you use the printer over a LAN, make sure the printer is correctly set up for network use.

Cannot Find Printer while Using Wi-Fi

Cannot Find Printer while Using Wired LAN

Note

• IJ Network Device Setup Utility allows you to diagnose and repair the network status. Download it from the

web page.

For Windows
For macOS

Check3

Make sure paper settings match information set for rear tray or cassette.

If the paper settings do not match the information set for the rear tray or the cassette, an error message appears
on the touch screen. Follow the instructions on the touch screen to solve the problem.

Note

• You can select whether the message which prevents misprinting is displayed.

• To change the message view setting when printing or copying using the printer's operation panel:

• To change the message view setting when printing using the printer driver:

Changing the Printer Operation Mode (Windows)

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Summary of Contents for PIXMA TS9550

Page 1: ...TS9500 series Online Manual English...

Page 2: ...me 67 Connects to Another Computer via LAN Changes from USB to LAN Connection 68 Printing Network Settings 69 Reconfiguration Method of LAN Connection Reconfiguration Method of Wi Fi Connection 75 IJ...

Page 3: ...efore Inserting the Memory Card 124 Inserting the Memory Card 126 Removing the Memory Card 128 Replacing Ink Tanks 129 Replacing Ink Tanks 130 Checking Ink Status on the Touch Screen 135 Ink Tips 136...

Page 4: ...mponents and Their Use 191 Main Components 192 Front View 193 Rear View 196 Inside View 197 Operation Panel 198 Power Supply 199 Checking that Power Is On 200 Turning the Printer On and Off 201 Checki...

Page 5: ...inting from Application Software macOS AirPrint 251 Printing 252 Printing on Postcards 255 Adding Printer 257 How to Open Printer Settings Screen 258 Displaying the Printing Status Screen 259 Deleting...

Page 6: ...s 317 Cannot Find Printer on Network 318 Cannot Find Printer on Check Printer Settings Screen During Setup Windows 319 Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows C...

Page 7: ...g Wired LAN Setup Windows Checking Router Settings 334 Cannot Proceed beyond Printer Connection Screen 335 Cannot Find Printer while Using Wi Fi 337 Network Connection Problems 340 Printer Suddenly St...

Page 8: ...Installation and Download Problems 392 Failed to MP Drivers Installation Windows 393 Updating MP Drivers in Network Environment Windows 395 Errors and Messages 396 An Error Occurs 397 Message Support...

Page 9: ...2110 426 4103 429 5011 430 5012 431 5100 432 5200 433 5B00 434 6000 435 C000 436...

Page 10: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 10...

Page 11: ...onal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to...

Page 12: ...ws For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace ri...

Page 13: ...liates in the USA and or other countries Note The formal name of Windows Vista is Microsoft Windows Vista operating system Copyright c 2003 2015 Apple Inc All rights reserved Redistribution and use in...

Page 14: ...indicated by a copyright notice that is included in or attached to the work an example is provided in the Appendix below Derivative Works shall mean any work whether in Source or Object form that is...

Page 15: ...excluding those notices that do not pertain to any part of the Derivative Works and 4 If the Work includes a NOTICE text file as part of its distribution then any Derivative Works that You distribute...

Page 16: ...such obligations You may act only on Your own behalf and on Your sole responsibility not on behalf of any other Contributor and only if You agree to indemnify defend and hold each Contributor harmles...

Page 17: ...bridge Broadband Ltd copyright notice BSD Portions of this code are copyright c 2001 2003 Cambridge Broadband Ltd All rights reserved Redistribution and use in source and binary forms with or without...

Page 18: ...S OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWA...

Page 19: ...CIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY O...

Page 20: ...DISCLAIMED IN NO EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GO...

Page 21: ...in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the na...

Page 22: ...opy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sub...

Page 23: ...ght notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the doc...

Page 24: ...fications in commercial products We disclaim all warranties covering The FreeType Project and assume no liability related to The FreeType Project Finally many people asked us for a preferred form for...

Page 25: ...copies of source files o Redistribution in binary form must provide a disclaimer that states that the software is based in part of the work of the FreeType Team in the distribution documentation We a...

Page 26: ...out modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer...

Page 27: ...Basic Operation Printing Photos from a Computer Printing Photos from a Smartphone Tablet Copying Printing Photos from Memory Card Printing a Disc Label from a Computer Copying a Disc Label 27...

Page 28: ...nt photos with Easy PhotoPrint Editor 1 Open rear tray cover A Pull straight up and fold back paper support B 2 Open the feed slot cover C 3 Slide right paper guide D to open both paper guides 4 Load...

Page 29: ...ht paper guide D to align with both sides of paper stack 6 Close feed slot cover C gently After closing the feed slot cover the paper setting confirmation screen for the rear tray appears on the touch...

Page 30: ...open the operation panel before printing If the operation panel is close the printer does not start printing 9 Start Easy PhotoPrint Editor For Windows The procedure below is for a computer running t...

Page 31: ...s J you want to print and select Open K For Windows To select two or more photos at a time click photos while pressing the Ctrl key For macOS To select two or more photos at a time click photos while...

Page 32: ...oto disables the number of copies setting specified for each photo When unchecked the previous settings for each copy are re enabled for specifying the number of copies is also re enabled 14 Start pri...

Page 33: ...nload Canon PRINT Inkjet SELPHY see below Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet SELPHY 1 Open rear tray cover A Pull straight up and fold back paper support B 2 Open the fee...

Page 34: ...ht paper guide D to align with both sides of paper stack 6 Close feed slot cover C gently After closing the feed slot cover the paper setting confirmation screen for the rear tray appears on the touch...

Page 35: ...er output tray F and paper output support G Be sure to open the operation panel before printing If the operation panel is close the printer does not start printing 9 Start Canon PRINT Inkjet SELPHY fr...

Page 36: ...13 Select Print 36...

Page 37: ...er loaded in the cassette 1 Pull out the cassette A from the printer 2 Slide paper guides B in front and C on right to open guides 3 Load plain paper in portrait orientation WITH PRINT SIDE FACING DOW...

Page 38: ...printer the paper setting confirmation screen for the cassette appears on the touch screen 6 If page size on touch screen matches size of paper loaded in cassette select Yes If not select Change to c...

Page 39: ...F Be sure to open the operation panel before printing If the operation panel is close the printer does not start printing 8 Select Copy G on HOME screen 9 Select Standard copy 10 Open document cover...

Page 40: ...y two or more documents continuously load them in the ADF Auto Document Feeder Loading Documents in the ADF Auto Document Feeder 12 Close the document cover 13 Check paper settings and tap Black J or...

Page 41: ...Important Do not open the document cover until copying is complete Note Your printer is equipped with many other convenient copy features Copying 41...

Page 42: ...to print photos on a memory card 1 Open rear tray cover A Pull straight up and fold back paper support B 2 Open the feed slot cover C 3 Slide right paper guide D to open both paper guides 4 Load photo...

Page 43: ...ht paper guide D to align with both sides of paper stack 6 Close feed slot cover C gently After closing the feed slot cover the paper setting confirmation screen for the rear tray appears on the touch...

Page 44: ...cordance with the size and type of the loaded paper 8 Open operation panel E and then pull out paper output tray F and paper output support G Be sure to open the operation panel before printing If the...

Page 45: ...ard 10 Flick right and left through the photos H and select one 11 Check paper settings and tap Color I Important Do not remove the memory card during printing Data on the memory card may be damaged N...

Page 46: ...1 Start Easy PhotoPrint Editor For Windows The procedure below is for a computer running the Windows 10 operating system From the Start menu select All apps Canon Utilities Easy PhotoPrint Editor For...

Page 47: ...m computer and select folder with photos you want to print 6 Click photos F you want to print and select Open G 7 Edit disc label and select Next H You can change the background or add texts Easy Phot...

Page 48: ...tings J For Windows Specify the number of copies your printer name and other options For macOS Specify the number of copies and other options 10 Start printing For Windows Click Print K For macOS Clic...

Page 49: ...ge prompting you to load printable disc appears on printer s touch screen remove cassette from printer and then detach multi purpose tray from back of cassette Insert the removed cassette back into th...

Page 50: ...etely press it down 13 Place printable disc on multi purpose tray 1 WITH PRINT SIDE FACING UP place printable disc and press it against lock M at bottom 2 While pressing down lock with printable disc...

Page 51: ...tal direction until arrow on multi purpose tray guide is approximately aligned with arrow on multi purpose tray 16 Select OK on printer s touch screen The multi purpose tray is drawn into the printer...

Page 52: ...g down lock M take out printable disc from slits N on multi purpose tray and remove it Note Easy PhotoPrint Editor enables you to print photos onto the disc label with various layouts Easy PhotoPrint...

Page 53: ...disc BD DVD CD etc and print it onto a printable disc 1 Select Copy A on the HOME screen 2 Select Disc label B 3 Check message and select OK 4 Specify the print area of the printable disc as necessary...

Page 54: ...t Bleed proof Blurring may be reduced by printing with less ink 6 Open the document cover F 7 Load copy source BD DVD CD etc WITH ITS LABEL SIDE DOWN on platen 8 Close the document cover 9 Select OK o...

Page 55: ...r Color I A message prompting you to load the printable disc is displayed 12 Remove cassette from printer and then detach multi purpose tray from back of cassette Insert the removed cassette back into...

Page 56: ...etely press it down 14 Place printable disc on multi purpose tray 1 WITH PRINT SIDE FACING UP place printable disc and press it against lock K at bottom 2 While pressing down lock with printable disc...

Page 57: ...multi purpose tray guide is approximately aligned with arrow on multi purpose tray 17 Select OK on the touch screen The multi purpose tray is drawn into the printer and copying will start Important Do...

Page 58: ...19 While pressing down lock K take out printable disc from slits L on multi purpose tray and remove it Note Your printer is equipped with many other disc label print features Disc Label Printing 58...

Page 59: ...with Wireless Direct Internet connection from the printer becomes unavailable In that case web services for the printer cannot be used If you connect a device connected to the Internet via a wireless...

Page 60: ...e Setup Utility IJ Network Device Setup Utility checks or diagnoses the settings of the printer and those of computer and restores the status of them if anything is wrong with network connection Selec...

Page 61: ...Notice Restriction See below for details Restrictions on network settings Restrictions Notices when printing using web service Notice for Web Service Printing 61...

Page 62: ...the security protocol for your device to something other than WEP and TKIP or change the setting to something other than IEEE802 11n only The connection between your device and the wireless router wi...

Page 63: ...igure settings again Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct When a dev...

Page 64: ...lt Network Settings Detect Same Printer Name Connects to Another Computer via LAN Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection Reconfiguration...

Page 65: ...5 minutes Enable disable Bonjour Enable Service name Canon TS9500 series LPR protocol setting Enable RAW protocol Enable LLMNR Enable PictBridge communication Enable Wired LAN DRX setting Enable XX re...

Page 66: ...m and XX represents last two digits of printer s MAC address The value is specified when the printer is turned on for the first time 2 The password is specified automatically when the printer is turne...

Page 67: ...rinter names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printer s...

Page 68: ...indows To add a computer to connect to the printer on a LAN or to change from USB to LAN connection perform setup using the Setup CD ROM or from the web page For macOS To connect an additional compute...

Page 69: ...etails 7 Check message and select Yes 8 Check message and select ON or OFF The printer starts printing the network setting information The following information on the printer s network setting is pri...

Page 70: ...WPA PSK WPA2 PSK 3 2 11 TCP IPv4 TCP IPv4 Enable 3 2 12 IP Address IP address XXX XXX XXX XXX 3 2 13 Subnet Mask Subnet mask XXX XXX XXX XXX 3 2 14 Default Gateway Default gateway XXX XXX XXX XXX 3 2...

Page 71: ...3 2 34 Security Protocol Security method ESP ESP AH AH 3 3 Wireless Direct Operation mode for Wireless Direct Enable Disable 3 3 1 MAC Address MAC address XX XX XX XX XX XX 3 3 2 Connection Connectio...

Page 72: ...XX XXXX XXXX XXXX XXXX XXXX 4 9 Link Local Prefix Length Link local prefix length XXX 4 10 Stateless Address1 Stateless address 1 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 4 11 Stateless Prefix Length1...

Page 73: ...to 32 alphanumeric characters 5 4 WSD Printing WSD printing setting Enable Disable 5 5 WSD Timeout Timeout 1 5 10 15 20 min 5 6 LPD Printing LPD printing setting Enable Disable 5 7 RAW Printing RAW pr...

Page 74: ...ooth settings 6 1 Bluetooth Setting Bluetooth Enable Disable 6 3 Bluetooth Device Ad dress Bluetooth device ad dress of the printer XXXXXXXX 6 5 Bluetooth Device Name Bluetooth device name of the prin...

Page 75: ...on the Network Settings screen on IJ Network Device Setup Utility For details refer to Performing Changing Wi Fi Settings or Performing Changing Wired LAN Connection Ethernet Cable Settings For macOS...

Page 76: ...4 If message saying setup is completed appears select OK For macOS Redo setup from the web page 76...

Page 77: ...vice Setup Utility macOS IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repai...

Page 78: ...puter on which it is installed In addition IJ Network Device Setup Utility restores the status of the printer and computer Important To use the printer over LAN make sure you have the equipment necess...

Page 79: ...ct IJ Network Device Setup Utility When you start up IJ Network Device Setup Utility the screen below appears Enter the password specified for your computer and select Install Helper IJ Network Device...

Page 80: ...ist of Models Which Does Not Support Diagnosis and Repair Function IJ Network Device Setup Utility starts checking the computer settings when it starts up Perform operations following the instructions...

Page 81: ...ction of IJ Network Device Setup Utility G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4000 series PRO 520 PRO 540 PRO 560 PRO 540S PRO 560S PRO...

Page 82: ...Handling Paper Originals Ink Tanks Multi purpose Tray Memory Card etc Loading Paper Placing Multi purpose Tray Loading Originals Inserting the Memory Card Replacing Ink Tanks 82...

Page 83: ...Loading Paper Paper Sources Loading Paper in the Rear Tray Loading Paper in the Cassette Loading Envelopes in Rear Tray 83...

Page 84: ...zed plain paper in the cassette Note When printing select the correct page size and media type If you select the wrong page size or media type the printer may feed paper from the wrong paper source or...

Page 85: ...his printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edge...

Page 86: ...3 Open the feed slot cover C 4 Slide right paper guide D to open both paper guides 5 Load paper stack in portrait orientation WITH PRINT SIDE FACING UP 86...

Page 87: ...r guides too hard against the paper The paper may not be fed properly Important Always load paper in portrait orientation E Loading paper in landscape orientation F can cause paper jams Note Do not lo...

Page 88: ...If page size and media type on touch screen match size and type of paper loaded in rear tray select Yes If not select Change to change the settings in accordance with the size and type of the loaded p...

Page 89: ...quality or scratches on the printed surface If you notice blurring or uneven colors increase the print quality setting and try printing again To prevent incorrect printing this printer has a function...

Page 90: ...a Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If pape...

Page 91: ...sette Important Always load paper in portrait orientation D Loading paper in landscape orientation E can cause paper jams Note Align the paper stack with the edge of the cassette as shown in the figur...

Page 92: ...s into place 6 Slide right paper guide C to align it with paper stack Do not slide the paper guide too hard against the paper The paper may not be fed properly Note Do not load sheets of paper higher...

Page 93: ...etting confirmation screen for the cassette appears on the touch screen 8 If page size on touch screen matches size of paper loaded in cassette select Yes If not select Change to change the setting in...

Page 94: ...nction that detects whether the settings for the paper loaded in the cassette matches the paper settings Before printing make print settings in accordance with the paper settings When this function is...

Page 95: ...ble flap Envelopes whose gummed flaps are already moistened and adhesive 1 Prepare envelopes Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold...

Page 96: ...INT SIDE FACING UP Up to 10 envelopes can be loaded at once Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up 6 Slide right paper guide D to align...

Page 97: ...Note Do not load envelopes higher than the load limit mark E 7 Close feed slot cover C gently Important If the feed slot cover is open paper cannot be fed Be sure to close the feed slot cover 97...

Page 98: ...size and type of envelopes loaded in rear tray select Yes If not select Change to change the settings in accordance with the size and type of the loaded envelopes 9 Open operation panel F and then pul...

Page 99: ...on the rear tray matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displayed if these settings do...

Page 100: ...Placing Multi purpose Tray Cautions When Printing with Multi purpose Tray Placing a Printable Disc How to Detach Attach Multi purpose Tray 100...

Page 101: ...ce of the media to dry naturally Do not use hairdryers or expose the media to direct sunlight to dry the ink Do not touch the printing surface until the ink has dried Cautions When Printing onto Print...

Page 102: ...Placing a Printable Disc Before Placing a Printable Disc Placing a Printable Disc Removing a Printable Disc 102...

Page 103: ...lly processed or printing by an inkjet printer The following items are needed to print onto the printable disc Multi purpose tray supplied with the printer The multi purpose tray is stored in the back...

Page 104: ...ntable disc appears Doing so can damage the printer Note If test printing is executed onto test printing paper depending on the paper type the printer may not be able to read its size correctly preven...

Page 105: ...able disc on multi purpose tray Important Check that there is no dirt on the multi purpose tray before placing a printable disc on it When placing a printable disc on the multi purpose tray do not tou...

Page 106: ...purpose tray on multi purpose tray guide 5 Insert multi purpose tray straight in in horizontal direction until arrow on multi purpose tray guide is approximately aligned with arrow on multi purpose tr...

Page 107: ...Note The multi purpose tray may be ejected after a certain amount of time passes In such a case follow the on screen instructions to place the multi purpose tray again 107...

Page 108: ...Do not touch the printing surface when removing the disc from the multi purpose tray Note Allow the printing surface to dry before removing the disc If you see printing on the multi purpose tray or o...

Page 109: ...the multi purpose tray guide is open you cannot print onto regular printing paper Be sure to close the multi purpose tray guide 4 Store multi purpose tray under cassette How to Detach Attach Multi pu...

Page 110: ...1 Take cassette out of printer Be sure to remove any paper 2 Turn cassette over and remove multi purpose tray Slide the multi purpose tray take it out of the six tabs A and then lift it Important Be s...

Page 111: ...so that its underside faces up align it with the six tabs A in the orientation shown in the figure below and then slide to attach Important Insert the multi purpose tray making sure that its holes ar...

Page 112: ...Loading Originals Where to Load Originals Loading Originals on Platen Loading Documents in the ADF Auto Document Feeder Loading Based on Use Supported Originals 112...

Page 113: ...cording to the size type or usage Note For details on the supported originals see below Supported Originals Loading Documents Photos or Book on Platen Loading Two or More Sheets of Document of the Sam...

Page 114: ...erve the following when loading the original on the platen Failure to observe the following may cause the scanner to malfunction or the platen glass to break Do not place any objects weighing 4 4 lb 2...

Page 115: ...Important After loading the original on the platen be sure to close the document cover before starting to copy or scan 115...

Page 116: ...ment tray A 3 Slide the paper guides B all the way out 4 Load document WITH SIDE TO SCAN FACING UP in document tray Insert the document until it stops Note For details on the supported originals see b...

Page 117: ...117...

Page 118: ...4 Letter etc for Scan size to scan origi nals Photos Postcards Business Cards and Disc BD DVD CD Scanning only one original If you scan using the operation panel fol low the operation below Select Aut...

Page 119: ...ly striped area cannot be scanned Important The printer cannot scan the striped area A 0 04 inch 1 mm from the edges of the platen glass Loading Only One Original in Center of Platen Place the origina...

Page 120: ...ortions placed on the diagonally striped area cannot be scanned You can place up to 12 items B More than 0 40 inch 1 cm Note The Skew Correction function automatically compensates for the originals pl...

Page 121: ...4 on 1 copying or booklet layout copying A4 Letter only Quantity A4 Letter Max 20 sheets 20 lb 75 g m2 paper up to 0 08 inch 2 mm high Legal Max 5 sheets 20 lb 75 g m2 paper up to 0 02 inch 0 5 mm hig...

Page 122: ...Documents on carbon paper Documents on coated paper Documents on onion skin or other thin paper Photos or excessively thick documents 122...

Page 123: ...Inserting the Memory Card Before Inserting the Memory Card Inserting the Memory Card Removing the Memory Card 123...

Page 124: ...ant with the Design rule for Camera File system Exif 2 2 2 21 2 3 compliant TIFF Exif 2 2 2 21 2 3 compliant The memory card may not be compatible with the printer if it is formatted on a computer Mem...

Page 125: ...2 2 21 2 3 compliant TIFF Exif 2 2 2 21 2 3 compliant Other image or movie types such as RAW images cannot be printed The printer accepts images scanned and saved with the printer when Doc type is set...

Page 126: ...ritable from PC Setting Up Card Slot as Memory Card Drive of Computer When you use a computer to edit or enhance photos saved on a memory card be sure to print them from the computer If you use the op...

Page 127: ...into the slot any further This can damage the printer or the memory card Make sure that the memory card is correctly oriented before inserting it into the card slot If you force the memory card into t...

Page 128: ...r 1 Make sure that the Access lamp is lit and remove the memory card Hold the part of the memory card that is protruding and remove it straightforward from the printer Important Do not remove the memo...

Page 129: ...Replacing Ink Tanks Replacing Ink Tanks Checking Ink Status on the Touch Screen Ink Tips 129...

Page 130: ...e When you need to replace an ink tank follow the procedure below 1 Check that printer is turned on 2 Open the scanning unit cover The print head holder moves to the replacement position Caution Do no...

Page 131: ...e Do not remove two or more ink tanks at the same time Be sure to replace ink tanks one by one when replacing two or more ink tanks 4 Take a new ink tank out of its package remove the orange tape B co...

Page 132: ...ink tank with the Y shape air hole D blocked ink may splash Do not touch the inside of the orange protective cap E or the open ink port F The ink may stain your hands if you touch them Do not reattach...

Page 133: ...the ink tank in the correct position according to the label on the print head holder You cannot print unless all the ink tanks are installed Be sure to install all the ink tanks 9 Close the scanning u...

Page 134: ...k for replacement Installing a used ink tank may cause the nozzles to clog Furthermore with such an ink tank the printer will not be able to inform you when to replace the ink tank properly Once an in...

Page 135: ...he resulting print quality may not be satisfactory if printing is continued under this condition Note The above screen shows estimated ink levels To access the ink purchasing site select Order ink now...

Page 136: ...ink is consumed In this case all colors of ink may be consumed Cleaning function The cleaning function helps the printer to suck air bubbles or ink itself from the nozzle and thus prevents print qual...

Page 137: ...aint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head Aligning the Print He...

Page 138: ...he ink tank Check the ink status Checking Ink Status on the Touch Screen For Windows increasing the print quality in the printer driver settings may improve the print result Changing the Print Quality...

Page 139: ...uter For Windows Cleaning the Print Heads For macOS Cleaning the Print Heads Note When you have performed the procedure until step 4 and the problem has not been resolved turn off the power and clean...

Page 140: ...Adjusting Print Head Position 140...

Page 141: ...the cassette After inserting the cassette into the printer the paper setting confirmation screen appears on the touch screen If the page size shown on the touch screen is A4 or Letter select Yes If n...

Page 142: ...The confirmation screen will appear 7 Select Yes The nozzle check pattern will be printed and two pattern confirmation screens will appear on the touch screen 8 Examine the nozzle check pattern 142...

Page 143: ...1 Check if there are missing lines in the pattern C or horizontal white streaks in the pattern D A No missing lines No horizontal white streaks B Lines are missing Horizontal white streaks are presen...

Page 144: ...sent in the pattern C or pattern D or in both patterns The cleaning is required Select Also B then select Yes on the cleaning confirmation screen The printer starts cleaning the print head Cleaning th...

Page 145: ...sized plain paper in the cassette After inserting the cassette into the printer the paper setting confirmation screen appears on the touch screen If the page size shown on the touch screen is A4 or L...

Page 146: ...until the printer completes the cleaning of the print head This takes about 1 minute The pattern print confirmation screen will appear 8 Select Yes The nozzle check pattern will be printed 9 Examine t...

Page 147: ...n paper in the cassette After inserting the cassette into the printer the paper setting confirmation screen appears on the touch screen If the page size shown on the touch screen is A4 or Letter selec...

Page 148: ...will appear 8 Select Yes The nozzle check pattern will be printed 9 When the completion message appears select OK 10 Examine the nozzle check pattern If a particular color is not printed properly rep...

Page 149: ...Letter sized plain paper 1 Check that printer is turned on 2 Load two sheets of A4 or Letter sized plain paper in cassette After inserting the cassette into the printer the paper setting confirmation...

Page 150: ...sage appears on the touch screen An Error Occurs 8 When the completion message appears select OK Note If the print results are still not satisfactory after adjusting the print head position as describ...

Page 151: ...r sized plain paper in cassette After inserting the cassette into the printer the paper setting confirmation screen appears on the touch screen If the page size shown on the touch screen is A4 or Lett...

Page 152: ...The print head alignment pattern will be printed 8 When Did the patterns print correctly appears make sure pattern was printed correctly and if so select Yes 9 Check message and select Next The input...

Page 153: ...zontal streaks are least noticeable Subtle horizontal streaks Noticeable horizontal streaks 11 Repeat these steps until you have finished entering pattern numbers for columns B to H and then select OK...

Page 154: ...ertical streaks 14 Repeat these steps until you have finished entering pattern numbers for columns J to P and then select OK 15 Check message and select OK The third set of patterns is printed 16 Exam...

Page 155: ...ich horizontal stripes are least noticeable Subtle horizontal stripes Noticeable horizontal stripes 17 Repeat these steps until you have finished entering pattern numbers for columns b to h and then s...

Page 156: ...Performing Maintenance Functions from Your Computer macOS Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position Checking Ink Status from Your Computer 156...

Page 157: ...plies 3 Click Show Printer Webpage in General tab Remote UI starts Note The password may have to be entered after Remote UI starts In such a case enter the password and click OK In case you do not kno...

Page 158: ...een peeled off completely Any remaining tape will hinder ink output Did you install the ink tanks in their correct positions 3 Execute cleaning Click Yes Print head cleaning starts 4 Complete cleaning...

Page 159: ...starts 4 Complete deep cleaning Next the message for nozzle check pattern printing is displayed 5 Check the results To check whether the print quality has improved click Yes To cancel the check proces...

Page 160: ...d paper in printer In the cassette load 2 sheets of plain A4 sized or Letter sized paper 4 Run head position adjustment Check that the printer power is on and then click Yes Head alignment starts Proc...

Page 161: ...the ink status appears as an illustration Estimated ink levels You can check the types and levels of ink When ink levels are running low or an error occurs because there is no ink a notification icon...

Page 162: ...g Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning the ADF Auto Document Feeder Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning Cleaning Cassette Pa...

Page 163: ...n 2 Select Setup on HOME screen Using the Operation Panel The setup menu screen will appear 3 Select Maintenance The Maintenance screen will appear 4 Select Roller cleaning The confirmation screen wil...

Page 164: ...per 10 Open operation panel and pull out paper output tray 11 Select OK The printer starts cleaning The cleaning will be complete when the paper is ejected 12 When the completion message appears selec...

Page 165: ...turned on 2 Select Setup on HOME screen Using the Operation Panel The setup menu screen will appear 3 Select Maintenance The Maintenance screen will appear 4 Select Bottom plate cleaning The confirmat...

Page 166: ...Open operation panel and pull out paper output tray 12 Select OK The paper cleans the inside of the printer as it feeds through the printer Check the folded parts of the ejected paper If they are smud...

Page 167: ...forming cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton swab or the like Important Be sure to turn off the power and unplug the po...

Page 168: ...ing Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply Using the Operation Panel Changing Settings Ch...

Page 169: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 169...

Page 170: ...s such as alcohol or thinner Do not open or modify the printer Use only the power cord cables that came with your printer Do not use these cables with other devices Do not plug in to voltages or frequ...

Page 171: ...perating environment Do not install the printer in a location that is unstable or subject to excessive vibration Do not install the printer in locations that get very hot direct sunlight or close to a...

Page 172: ...and staples and containers holding flammable liquids such as alcohol or thinner Do not apply excessive pressure when placing large objects on the platen glass Do not attempt to open disassemble or mo...

Page 173: ...to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment...

Page 174: ...Interference Do not use the printer around medical equipment or other electronic devices Signals from the printer may interfere with the correct operation of these devices 174...

Page 175: ...ische Union und EWR Norwegen Island und Liechtenstein Dieses Symbol weist darauf hin dass dieses Produkt gem der EU Richtlinie ber Elektro und Elektronik Altger te 2012 19 EU und nationalen Gesetzen...

Page 176: ...rd inzamelpunt bijvoorbeeld wanneer u een nieuw gelijksoortig product aanschaft of bij een geautoriseerd inzamelpunt voor hergebruik van elektrische en elektronische apparatuur EEA Een onjuiste afvoer...

Page 177: ...i sobre els punts on podeu lliurar aquest producte per procedir al seu reciclatge adreceu vos a la vostra oficina municipal a les autoritats encarregades dels residus al pla de residus homologat per l...

Page 178: ...sobre a devolu o e reciclagem de produtos REEE v a www canon europe com weee G lder kun i Europ iske Union og E S Norge Island og Liechtenstein Dette symbol angiver at det p g ldende produkt ikke m bo...

Page 179: ...takte lokale myndigheter et godkjent WEEE program eller husholdningens renovasjonsselskap Du finner mer informasjon om retur og resirkulering av WEEE produkter p www canon europe com weee Vain Euroopa...

Page 180: ...anisation om du vill ha mer information om var du kan l mna den kasserade produkten f r tervinning F r mer information om inl mning och tervinning av WEEE produkter se www canon europe com weee Pouze...

Page 181: ...produkt lub do autoryzowanego punktu gromadzenia zu ytego sprz tu elektrycznego i elektronicznego w celu poddania go recyklingowi Usuwanie tego typu odpad w w nieodpowiedni spos b mo e mie negatywny w...

Page 182: ...rekt vai 2012 19 ES par elektrisko un elektronisko iek rtu atkritumiem EEIA un viet jiem ties bu aktiem no izstr d juma nedr kst atbr voties izmetot to kop ar sadz ves atkritumiem is izstr d jums ir j...

Page 183: ...ten tajn Ta simbol pomeni da tega izdelka v skladu z direktivo OEEO 2012 19 EU in dr avno zakonodajo ne smete odvre i v gospodinjske odpadke Ta izdelek morate odlo iti na ustrezno zbiralno mesto na pr...

Page 184: ...mo za Europsku uniju i EEZ Norve ka Island i Lihten tajn Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s ku nim otpadom sukladno WEEE Direktivi 2012 19 EC i va em nacionalnom zakonu Ovaj...

Page 185: ...ispravnom odlaganju ovog proizvoda e doprineti efikasnom kori enju prirodnih resursa Za vi e informacija o tome gde mo ete da predate va u staru opremu radi recikliranje vas molimo da kontaktirate lok...

Page 186: ...Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning Copying Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High 186...

Page 187: ...of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certifi...

Page 188: ...ling transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE 1 Turn the printer off 2 Check that ON lamp is...

Page 189: ...may be stored in the printer When sending the printer for repair lending or transferring the printer to another person or disposing of the printer please be sure to follow the steps below in order to...

Page 190: ...press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned o...

Page 191: ...Main Components and Their Use Main Components Power Supply Using the Operation Panel 191...

Page 192: ...Main Components Front View Rear View Inside View Operation Panel 192...

Page 193: ...n original on the platen D Cassette Load A4 B5 A5 or Letter sized plain paper into the cassette and insert it into the printer Loading Paper in the Cassette E Paper Guides Align with right left front...

Page 194: ...to Document Feeder Load a document here The documents loaded in the document tray are scanned automatically one sheet at a time Loading Documents in the ADF Auto Document Feeder M Document Feeder Cove...

Page 195: ...r guides and close it before printing R Paper Guides Align with both sides of the paper stack S Document Output Slot Documents scanned from the ADF are delivered here T Document Tray Open to load a do...

Page 196: ...r with a computer C Power Cord Connector Plug in the supplied power cord D Transport Unit Cover Open when removing jammed paper E Rear Cover Detach when removing jammed paper Important Do not touch th...

Page 197: ...er Scans originals Also lift and open it to replace an ink tank or to remove jammed paper inside the printer B Print Head Holder The print head is pre installed Note For details on replacing an ink ta...

Page 198: ...on the power make sure that the document cover is closed B Touch Screen Displays messages menu items and the operational status Directly touch the screen lightly with your finger tip to select a menu...

Page 199: ...Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 199...

Page 200: ...t the printer is on Note It may take a while for the printer to start printing immediately after you turn on the printer The touch screen display will turn off if the printer is not operated for about...

Page 201: ...displayed on the touch screen see An Error Occurs You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless networ...

Page 202: ...t tray on the touch screen If you want to retract the paper output tray select Yes You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the p...

Page 203: ...cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the pow...

Page 204: ...he ON lamp is off Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the print...

Page 205: ...o access various functions or settings Important When operating the touch screen make sure to avoid the followings which may cause the printer to malfunction or damage the printer Strongly pressing th...

Page 206: ...usly keep touching the forward or back mark Flick Flick your finger on the screen up down left or right Use to switch menus or move forward or backward through photos Drag While lightly touching the s...

Page 207: ...rk information or to change the network settings The icon differs depending on the network of use or the network status Wi Fi is enabled and the printer is connected to the wireless router Note Depend...

Page 208: ...for starting a connection Touch and hold this button to switch to the standby mode for Easy wireless connect or Bluetooth connection Easy wireless connect Bluetooth settings F Setup Displays the print...

Page 209: ...OME screen Back Returns the touch screen to the previous screen Black Starts black white copying scanning etc Color Starts color copying scanning etc Stop Cancels operation when print copy or scan job...

Page 210: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel 210...

Page 211: ...Changing Printer Settings from Your Computer macOS Managing the Printer Power Changing the Printer Operation Mode 211...

Page 212: ...n function automatically turns on the printer when data is received 1 Selecting Device settings from Remote UI 2 Click Energy saving settings 3 Complete the following settings Auto power off Specify t...

Page 213: ...deselected at the time of printing from PC you can continue to print without the message display even if the paper settings set in the Print dialog differs from the paper information registered to the...

Page 214: ...ration Panel Setting Items on Operation Panel Print settings LAN settings Bluetooth settings PictBridge settings Other device settings Language selection Firmware update Reset setting Feed settings We...

Page 215: ...specify Extended copy amount as an example 1 Check that printer is turned on 2 Select Setup on the HOME screen Using the Operation Panel 3 Select Device settings The Device settings screen is display...

Page 216: ...For more on setting items on the operation panel Setting Items on Operation Panel 216...

Page 217: ...settings Language selection Web service setup ECO settings Quiet setting Items for Paper Printing Print settings Bluetooth settings PictBridge settings Feed settings Items for Maintenance Management L...

Page 218: ...print area You can adjust the disc printing area if the image is not aligned with the printable disc You can adjust the printing area in increments of 0 003 inches 0 1 mm between 0 03 inches 0 9 mm an...

Page 219: ...ed disconnected Disabled Network name SSID XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXX up to 32 characters Wi Fi security Inactive WEP 64bit WEP 128bit WPA PSK TKIP WPA PSK AES WPA2 PSK TKIP WPA2 PSK AES Signal...

Page 220: ...code method Select when you perform settings for Wi Fi using a wireless router supporting a Wi Fi Protected Setup WPS PIN code method Follow the on screen instructions during setup Advanced setup For...

Page 221: ...Direct setting list screen the following settings are available Enable disable Wireless Direct Enables disables Wireless Direct Change SSID device name Changes the identifier SSID the printer s name d...

Page 222: ...XXXX up to 15 characters Bonjour service name XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX up to 52 characters XX represents alphanumeric characters If Settings is selected in the Wired LAN...

Page 223: ...tems for LAN using Bonjour for macOS Enable disable Bonjour Selecting Enable allows you to use Bonjour to perform the network settings Service name Specifies the Bonjour service name You can use up to...

Page 224: ...ompliant device Timeout setting Specifies the timeout length Wired LAN DRX setting Selecting Enable allows you to activate discontinuous reception when the printer is connected to a device compatible...

Page 225: ...be sure to set it back to Not writable from PC When you turn off the printer Writable from USB PC will be canceled and the setting is returned to Not writable from PC when you turn on the printer next...

Page 226: ...g settings ECO settings Document removal reminder Selects whether the printer will display the reminder screen in case you forget to remove the original from the platen after scanning Important Depend...

Page 227: ...Language selection Changes the language for the messages and menus on the touch screen 227...

Page 228: ...perform update Note If the firmware update is not complete check the following and take an appropriate action Check the network settings If Cannot connect to the server is displayed on the touch scree...

Page 229: ...or media type back to the default Reset all Sets all settings you made to the printer back to the default The administrator password specified by Remote UI or IJ Network Device Setup Utility reverts...

Page 230: ...r and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size Rear tray paper settings Registers the paper size and the media type you load on the rear tray Cassette pap...

Page 231: ...e printer to from Google Cloud Print IJ Cloud Printing Center setup Registers Deletes the printer to from Canon Inkjet Cloud Printing Center Check Web service setup Make sure whether the printer is re...

Page 232: ...elect Setup on the HOME screen Using the Operation Panel 3 Select ECO 4 Select Energy saving settings 5 Check on screen instructions and select Next 6 Specify settings as necessary A Specify the lengt...

Page 233: ...ect Two sided printing setting 5 Specify settings as necessary A Select two sided copying as a default B Select two sided printing of template forms on the printer as a default Note When duplex printi...

Page 234: ...e operating noise while printing is in progress Important Operating speed is reduced compared to when Do not use quiet mode is selected This function may not be so effective depending on the printer s...

Page 235: ...address Wi Fi Displays the MAC address for Wi Fi MAC address Wired LAN Displays the MAC address for wired LAN Root cert thumbprint SHA 1 Shows the root certification thumbprint SHA 1 of the printer No...

Page 236: ...red LAN cannot be used at the same time Print width 11 74 inches 298 0 mm for Borderless Printing 12 00 inches 304 8 mm Printable area Borderless printing Top Bottom Left Right margin 0 0 inch 0 0 mm...

Page 237: ...on For the temperature and humidity conditions of papers such as photo paper refer to the paper s packaging or the supplied instructions Storage environment Temperature 32 to 104 F 0 to 40 C Humidity...

Page 238: ...esents the maximum sampling rate based on ISO 14473 Gradation Input Output Gray 16 bit 8 bit Color RGB each 16 bit 8 bit Network Specifications Communication protocol TCP IP Wired LAN Supported Standa...

Page 239: ...be changed without notice Display XGA 1024 x 768 macOS Operating System OS X 10 10 5 OS X 10 11 macOS 10 12 macOS 10 13 Hard Disk Space 1 5 GB or more Note For bundled software installation The neces...

Page 240: ...e with Windows Media Center Windows The TWAIN driver ScanGear is based on the TWAIN 1 9 Specification and requires the Data Source Manager bundled with the operating system macOS For macOS an internet...

Page 241: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper 241...

Page 242: ...number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Oc Office Colour Paper SAT213 High Resolution Paper HR 101N 1 Paper for printing photos Photo P...

Page 243: ...ng page sizes Note Page sizes and media types the printer supports differ depending on the OS you are using Standard sizes Letter Legal 11 x17 28x43cm A5 A4 A3 B5 KG 4 x6 10x15 5 x7 13x18cm 7 x10 18x2...

Page 244: ...51 inches 55 0 x 89 0 mm Maximum size 8 50 x 26 61 inches 215 9 x 676 0 mm cassette Minimum size 5 83 x 8 27 inches 148 0 x 210 0 mm Maximum size 8 50 x 11 69 inches 215 9 x 297 0 mm Paper Weight You...

Page 245: ...20 x 25 cm 10 sheets 4 x 6 10 x 15 cm 20 sheets 10 x 12 25 x 30 cm 1 sheet 3 Glossy Photo Paper Everyday Use GP 501 2 A4 Letter A3 10 sheets 4 x 6 10 x 15 cm 20 sheets 3 Photo Paper Glossy GP 701 2 A...

Page 246: ...10 18 x 25 cm 1 sheet N A 3 Card Stock A4 Letter 12 x 12 30 x 30 cm 1 sheet N A 3 1 Normal feeding at maximum capacity may not be possible with some types of paper or under very high or low temperatur...

Page 247: ...105 g m2 except for Canon genuine paper Paper thinner than a postcard including plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Env...

Page 248: ...the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the...

Page 249: ...Printing Printing from Computer Printing from Smartphone Tablet Printing Using Operation Panel Printing from Digital Camera Paper Settings 249...

Page 250: ...nting from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS AirPrint Printing Using Canon Application Software Printing Using a Web Service 2...

Page 251: ...S AirPrint Printing Basic Printing on Postcards Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Lo...

Page 252: ...ods Connected to the same network over a LAN Connected directly without wireless router Direct Connection Connected by USB Print from a Mac 1 Check that printer is turned on Note If Auto power on is e...

Page 253: ...from Media Quality of the pop up menu Select Auto Select for Media Type Remove the Two Sided check mark if you are not printing on both sides of the paper Important An error may occur if the paper si...

Page 254: ...ter prints according to the specified settings Note It can take the Wi Fi a few minutes to get connected after the printer turns on Print after checking that the printer is connected to the network Yo...

Page 255: ...ki or Hagaki K for paper type according to your purpose When you print on the address side register Hagaki 3 Select Paper Size and Media Type from the print dialog Select Postcard or Postcard Borderle...

Page 256: ...ded check mark If you print with the Two Sided check mark on the printing result may not be as you intended You will get cleaner printing if you print the message side first and then print the address...

Page 257: ...Default is selected in the displayed dialog Note It may take a little time for the name of your printer to appear 2 Select the printer Select the printer listed as Bonjour Multifunction Note Check the...

Page 258: ...Dialog Use this procedure to set the page paper settings before printing 1 Select Page Setup from the File menu of the application software The Page Setup dialog opens Opening the Print Dialog Use thi...

Page 259: ...Queue 2 Check the printing status You can check the name of the file being printed or ready for being printed Deletes the specified print job Stops printing the specified document Resumes printing the...

Page 260: ...emaining Delete unnecessary print jobs from the print status check screen 1 Open System Preferences and select Printers Scanners 2 Select your model and then click Open Print Queue The print status ch...

Page 261: ...e printer and PC You cannot remove the printer if not logged in as the administrator For information about an administrative user see Users Groups from System Preferences 1 Open System Preferences and...

Page 262: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 262...

Page 263: ...Printing Using a Web Service Using PIXMA MAXIFY Cloud Link Printing with Google Cloud Print 263...

Page 264: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android Printing from Windows 10 Mobile Device Printing Scanning with Wireless Direct 264...

Page 265: ...to Use Wireless Direct 2 Preparing a device to connect to the printer Changing Settings of a Device and Connecting It to the Printer 3 Printing Scanning Printing Scanning with Wireless Direct Importa...

Page 266: ...D and the security setting are specified automatically To update them see below Changing Wireless Direct Setting Changing Settings of a Device and Connecting It to the Printer 1 Turn on Wi Fi function...

Page 267: ...nting scanning Note For more on printing or scanning from a device via Wi Fi refer to the device s or application s instruction manual You can print scan from your smartphone or tablet by installing C...

Page 268: ...ou can check the updated identifier SSID password on the Wireless Direct setting list screen Change password Change the password for Wireless Direct Selecting Change manually displays the entry field...

Page 269: ...ecting to the printer select Yes Important To prevent an unauthorized access we recommend you should not change the setting from the default 8 Tap HOME The HOME screen is displayed Note If you change...

Page 270: ...Printing Photo Data Printing Photographs Saved on Memory Card Basic Setting Items for Photo Printing Using Operation Panel 270...

Page 271: ...en is displayed Note When you insert the memory card before you displays the memory card print menus the photo selection screen is displayed If no printable photo data is saved on the memory card Save...

Page 272: ...r of copies is displayed When tapping the Check total no of copies screen is displayed and you can check the number of copies for each photo On the Check total no of copies screen you can change the n...

Page 273: ...tch the photo group For details Using Useful Display Functions D Select to display the Settings screen You can change the settings of page size media type and print quality and so on For more on the s...

Page 274: ...ay photo with specifying the date last modified date of data For details Using Useful Display Functions H Select to display the multiple photos at once For more on the display method Using Useful Disp...

Page 275: ...photo included in the print job 3 Tap Color The reserved photo is printed next to the photo that has already been started printing If you want to print more photos operate from step 1 again Note While...

Page 276: ...een is displayed before printing Setting Items Flick vertically to display setting items and select the setting item to display the settings Select to specify the setting Note Depending on the print m...

Page 277: ...rless print Photo fix When Auto photo fix is selected the scene or person s face of a shot photo is recognized and the most suitable correction for each photo is made automatically It makes a darkened...

Page 278: ...Other device settings 278...

Page 279: ...Disc Label Printing Copying Label Side of Disc Basic Printing Photo from Memory Card onto Disc Label 279...

Page 280: ...he HOME screen Using the Operation Panel 3 Select Disc label 4 Check message and select OK The print area setting screen is displayed 5 Specify print area and select OK A Specify the outer circle B Sp...

Page 281: ...g confirmation screen is displayed Important Be sure to load the copy source BD DVD CD with its label side down on the center of the platen If you load it near the edge of the platen part of the image...

Page 282: ...ng Note Tap Stop to cancel copying After printing allow the printing surface of the disc to dry naturally Do not use hairdryers or expose the disc to direct sunlight to dry the ink Do not touch the pr...

Page 283: ...hotos to disc label 5 Insert memory card into card slot Note When you insert the memory card before you displays the memory card print menus the photo selection screen in Select photo print is display...

Page 284: ...for the inner diameter For information on printable discs contact their manufacturers 8 Specify the amount of ink If the print result is blurry select Bleed proof Blurring may be reduced by printing...

Page 285: ...Disc 14 Select OK The printer starts printing Note Tap Stop to cancel printing After printing allow the printing surface of the disc to dry naturally Do not use hairdryers or expose the disc to direct...

Page 286: ...en you print or copy from the operation panel of the printer when you print from Smartphone tablet when you print from Windows and when you print from macOS Default Setting for Displaying the Message...

Page 287: ...d only plain paper in the cassette Important For more on the proper combination of paper settings you can specify by the printer driver Windows or on the touch screen Paper Settings on the Printer Dri...

Page 288: ...A5 and the paper information registered to the printer is A4 the printer starts printing copying on the paper loaded in the rear tray or in the cassette without changing the paper size setting for pri...

Page 289: ...playing the Message which Prevents Misprinting When you print copy using the operation panel of the printer or when you print from smartphone tablet The message which prevents misprinting is enabled b...

Page 290: ...Copying Making Copies Basics Reducing Enlarging Copies Two Sided Copying Collated Copying Special Copy Menu Copying Using Smartphone or Tablet 290...

Page 291: ...screen Using the Operation Panel 4 Select Standard copy The Copy standby screen is displayed 5 Load original document on platen or in ADF Auto Document Feeder 6 Specify settings as necessary A The sca...

Page 292: ...the original on the platen or from the document output slot after copying is complete Important If you load the original on the platen do not open the document cover or remove the original while Scan...

Page 293: ...creen to select the method to cancel copying is displayed If you select Cancel all reservations you can cancel copying all scanned data If you select Cancel the last reservation you can cancel the las...

Page 294: ...ng screen is displayed by selecting Settings in the Copy standby screen Example in Standard copy Preview When Preview is displayed on the print settings screen selecting Preview allows you to preview...

Page 295: ...is turned off When copying starts in the copy menu that is not available with the specified setting The specified function is not available with current settings is displayed on the touch screen Chang...

Page 296: ...again Select High for Print qlty to copy in grayscale Grayscale renders tones in a range of grays instead of black or white Layout Select the layout Copying Two Pages onto Single Page Copying Four Pag...

Page 297: ...Scanning Scanning from Computer Windows Scanning from Computer macOS Scanning from Operation Panel Scanning Using Smartphone Tablet 297...

Page 298: ...acOS Scanning According to Item Type or Purpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Scanning Tips Positioning Originals Sc...

Page 299: ...tem Type or Purpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Important Available functions and settings vary depending on your...

Page 300: ...agazine for better readability and Photo is best suited for scanning photos Note For details on the IJ Scan Utility Lite main screen see IJ Scan Utility Lite Main Screen Save Scanned Images Automatica...

Page 301: ...Note To set the applications to integrate with see Settings Dialog 301...

Page 302: ...tish background Items printed on white paper hand written text business cards and other unclear items Thin items Thick items When scanning two or more documents from the ADF place documents of the sam...

Page 303: ...Scanning Multiple Documents at One Time from the ADF Auto Document Feeder 303...

Page 304: ...lity Lite 3 To specify the paper size resolution PDF settings etc click Settings and then set each item in the Settings dialog Note Once settings are made in the Settings dialog the same settings can...

Page 305: ...Scanning Tips Positioning Originals Scanning from Computer 305...

Page 306: ...F Auto Document Feeder Placing Items When Using Stand Placing Items Platen Place items as described below to scan by detecting the item type and size automatically Important Depending on your model th...

Page 307: ...es or less are cor rected automatically Important Inkjet All In One printer For the portions in which items cannot be scan ned click Home to return to the top page of the Online Manual for your model...

Page 308: ...ocument until it stops 5 Adjust document guide B to match width of document Do not slide the document guide too hard against the document The document may not be fed properly Note When scanning duplex...

Page 309: ...the left edge of the platen or B 0 106 inch 2 7 mm from the front edge cannot be scanned 2 Gently close document cover While scanning hold the document cover gently with your hand to keep it closed I...

Page 310: ...The item type may not be detected automatically In that case specify the item type in IJ Scan Utility and scan 310...

Page 311: ...Scanning Using Smartphone Tablet Using PIXMA MAXIFY Cloud Link Printing Scanning with Wireless Direct 311...

Page 312: ...Windows Error An Error Occurs Message Support Code Appears Frequently Asked Questions Solve Problems Printer Does Not Work Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly Wrong L...

Page 313: ...mation Restoring to Factory Defaults Cannot Set Correctly Installation Failed to MP Drivers Installation Windows Easy WebPrint EX Does Not Start or Easy WebPrint EX Menu Does Not Appear Windows Updati...

Page 314: ...fter Replacing Wireless Router or Changed Router Settings Cannot Access to Internet on Wi Fi from Communication Device Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect...

Page 315: ...t Access to Internet on Wi Fi from Communication Device Cannot Print or Connect LAN Setting Tips Changing LAN Settings Network Key Password Unknown Forgot Administrator Password of Printer Checking Ne...

Page 316: ...k Information Restoring to Factory Defaults Default Network Settings Connects to Another Computer via LAN Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Con...

Page 317: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 317...

Page 318: ...up Cannot Find Printer on Check Printer Settings Screen During Setup Windows Cannot Proceed beyond Printer Connection Screen While using printer Cannot Find Printer while Using Wi Fi Note You cannot u...

Page 319: ...s Wi Fi Settings Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows Checking Wi Fi Environment Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Wind...

Page 320: ...ter on Check Printer Settings Screen During Wired LAN Setup Windows Checking Security Software Settings Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup Windows Checking Rou...

Page 321: ...ter and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to redet...

Page 322: ...Settings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and n...

Page 323: ...wireless communication Make sure the or icon is displayed on the touch screen If icon is not displayed The printer is not set to allow wireless communication Turn on wireless communication on the pri...

Page 324: ...Wireless communication between different rooms or floors is generally poor Wireless communication can be impeded by building materials containing metal or concrete If the printer cannot communicate wi...

Page 325: ...For details see the instruction manual supplied with the wireless router or contact the manufacturer After taking measures above click Redetect on the Check Printer Settings screen to redetect the pri...

Page 326: ...nother device To check the printer s IP address print out the network settings information or use the operation panel to display it Display on the touch screen LAN settings Print the network settings...

Page 327: ...the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communic...

Page 328: ...tion manual supplied with the wireless router or contact the manufacturer In addition make sure the wireless router you are using is configured to use 2 4 GHz bandwidth Important Depending on the wire...

Page 329: ...nter and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to rede...

Page 330: ...ter Settings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer an...

Page 331: ...displayed on the touch screen If icon is not displayed The printer is not set to allow wired communication Turn on wired communication on the printer Once you have turned on wired communication redo t...

Page 332: ...nother device To check the printer s IP Address print out the network settings information or use the operation panel to display it Display on the touch screen LAN settings Print the network settings...

Page 333: ...the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up the network commu...

Page 334: ...ing MAC address filtering and DHCP function For more on checking the settings of the router refer to the instruction manual supplied with the router or contact its manufacturer After checking the rout...

Page 335: ...lied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on the lower left of the Printers Scanners screen If the icon...

Page 336: ...redo setup For macOS 1 Click Next The screen telling you that installation has not been completed appears 2 Click No The screen to select application software to install appears 3 Click Back to Top 4...

Page 337: ...whether printer setup is complete or the settings of wireless router to connect are correct Check3 Make sure printer setup is complete on the computer If it is not perform setup For Windows Perform se...

Page 338: ...to most wireless routers note that some of them have it inside Check6 Make sure wireless signal is strong Monitor signal strength and move printer and wireless router as necessary Place the printer a...

Page 339: ...ect it to enable bidirectional support Check9 Make sure security software s firewall is off If your security software s firewall is on a message may appear warning you that Canon software is attemptin...

Page 340: ...Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key Password Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 340...

Page 341: ...tch It may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details c...

Page 342: ...poor Place the printer and wireless router close to each other Note Though an antenna is attached to most wireless routers note that some of them have it inside Check6 Make sure wireless signal is st...

Page 343: ...annel set on the wireless router Check9 Make sure security software s firewall is off If your security software s firewall is on a message may appear warning you that Canon software is attempting to a...

Page 344: ...Wireless Direct specified for the printer display it using the operation panel of the printer or print out the network setting information of the printer Display on the touch screen LAN settings Prin...

Page 345: ...annot Print Scan through Network Check1 Make sure the computer is connected to the wireless router For more on how to check the computer settings or connection status see your computer instruction man...

Page 346: ...tup Utility See below for starting up IJ Network Device Setup Utility For Windows Starting Up IJ Network Device Setup Utility For macOS Starting Up IJ Network Device Setup Utility Setting an Encryptio...

Page 347: ...e identical among the wireless router the printer and your computer To communicate with a wireless router that generates a password automatically you must set the printer to use the password generated...

Page 348: ...J Network Device Setup Utility For Windows Starting Up IJ Network Device Setup Utility For macOS Starting Up IJ Network Device Setup Utility If this does not solve the problem see below Cannot Communi...

Page 349: ...ntication method must be identical among the wireless router the printer and your computer For details see Setting an Encryption Key With Encryption On Cannot Communicate with Printer After Changing E...

Page 350: ...Other Network Problems Checking Network Information Restoring to Factory Defaults 350...

Page 351: ...screen Canon IJ Network Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer follow the instructions below For Windows 1 Sel...

Page 352: ...is not displayed on the Start screen select the Search charm and search for Command Prompt In Windows 7 click Start All Programs Accessories Command Prompt 2 Type the ping command and press Enter The...

Page 353: ...ime 1 739 ms XXX XXX XXX XXX ping statistics 3 packets transmitted 3 packets received 0 packet loss If packet loss is 100 communication is not taking place Otherwise computer is communicating with tar...

Page 354: ...restoring it to the factory defaults redo setup using the Setup CD ROM or from the web page For macOS Initialization erases all network settings on the printer making printing or scanning operation fr...

Page 355: ...Problems while Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet 355...

Page 356: ...artphone tablet Turn on the printer or devices If the power is already turned on cycle the power switch It may be necessary to resolve wireless router problems e g update interval of a key problems of...

Page 357: ...cal with those of the wireless router change the network settings of it to match with those of the wireless router Check6 Make sure the printer is not placed too far away from the wireless router If t...

Page 358: ...er is already turned on cycle the power switch Check2 Is the icon displayed on the touch screen If not Wireless Direct is disabled Turn on Wireless Direct Check3 Check the settings of your device smar...

Page 359: ...on of the printer Display on the touch screen LAN settings Print the network settings Printing Network Settings Check6 Make sure the printer is not placed too far away from the device If the distance...

Page 360: ...Printing Problems Printer Does Not Print Ink Does Not Come Out Paper Does Not Feed Properly No Paper Error Cannot Print on the Disc Label Printout Results Are Unsatisfactory 360...

Page 361: ...oblem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer over a LAN make...

Page 362: ...nter s name is selected in the Print dialog box Note If multiple printers are registered to your computer select Set as Default Printer for a printer to make the one selected by default For macOS Make...

Page 363: ...After printing is completed select Off for Prevention of Print Data Loss Check8 If printing from a computer restart the computer Restart the computer and try printing again 363...

Page 364: ...ern print head cleaning and print head deep cleaning see If Printing Is Faint or Uneven If nozzle check pattern is not printed correctly Check if the ink tank for the problem color is empty If the ink...

Page 365: ...entation When you load the paper on the rear tray place the print side facing UP and align the right and left paper guides with the paper stack Loading Paper In the cassette be sure to load only plain...

Page 366: ...er unplug it from the power supply then remove the foreign object Note If the feed slot cover is opened close it slowly Check7 Clean paper feed roller Cleaning Paper Feed Rollers Note Cleaning the pap...

Page 367: ...ver and rear cover attached properly See Rear View for the positions of the transport unit cover and the rear cover If the measures above do not solve the problem contact your nearest Canon service ce...

Page 368: ...ray supplied with this printer For more on placing the multi purpose tray see Placing a Printable Disc Check3 Has time elapsed since you placed the multi purpose tray If a certain period of time has e...

Page 369: ...pose tray will automatically be ejected When the multi purpose tray is pulled out place the multi purpose tray again and retry printing For more on placing the multi purpose tray see Placing a Printab...

Page 370: ...rinter for Copying Printing from memory card Check the settings using the operation panel Setting Items for Copying Setting Items for Photo Printing Using Operation Panel Printing from your computer C...

Page 371: ...k Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Lines Are Misaligned Distorted Paper Is Smudged Printed Surface Is Scratched Vertical Line Next to Image Cannot Complete Printing Part...

Page 372: ...Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Printing Is Blurry Colors Are Wrong 372...

Page 373: ...the ink tank B peel it off Check4 Are the print head nozzles clogged Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles For details on printing the...

Page 374: ...e printable side facing down Refer to the instruction manual supplied with the paper for detailed information on the printable side When copying see also the sections below Check6 Is platen glass or g...

Page 375: ...t the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer For Windows Adj...

Page 376: ...n using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the paper surface and reduce the...

Page 377: ...eet at a time Check4 Set printer to prevent paper abrasion Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper If you notice abrasion even wit...

Page 378: ...nd try printing again If you are printing with a low brightness setting on plain paper the paper may absorb too much ink and become wavy causing paper abrasion Printing from your computer Windows Chec...

Page 379: ...e to set the correct paper size Check9 Set longer ink drying time This allows the printed surface to dry preventing smudges and scratches For Windows 1 Check that printer is turned on 2 Open Canon IJ...

Page 380: ...ts Are Unsatisfactory Note The direction of the vertical line pattern may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printout...

Page 381: ...Scanning Problems macOS Scanning Problems 381...

Page 382: ...Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 382...

Page 383: ...computer Check 4 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 5 Restart the computer Check 6 To scan from the printer s ope...

Page 384: ...te The operation may differ depending on the application Check 3 Scan and save images with IJ Scan Utility Lite and open the files in your application Check 4 Your scanner may be locked Personal scann...

Page 385: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Wrong Language Appears in Touch Screen 385...

Page 386: ...power plug is securely connected to printer and then turn on again Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the problem c...

Page 387: ...e screen 3 Select ECO 4 Select Energy saving settings 5 Check displayed message and select Next 6 Select Auto power off 7 Select Never 8 Select OK The setting is disabled To disable the setting from t...

Page 388: ...for Auto Power Off 5 Select OK 6 Select OK on the displayed screen The setting to shut off the power automatically is disabled Note Refer to below to disable the setting from ScanGear scanner driver...

Page 389: ...environment supports Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a cert...

Page 390: ...mportant Connect the Type B terminal to the printer with the notched side facing UP For details refer to the instruction manual supplied with the USB cable Check3 Make sure Enable bidirectional suppor...

Page 391: ...he instructions below to select your language 1 Press HOME button and wait a little 2 Select Setup icon Using the Operation Panel 3 Select 4 Select sixth setting item from top 5 Select a language for...

Page 392: ...Installation and Download Problems Failed to MP Drivers Installation Windows Updating MP Drivers in Network Environment Windows 392...

Page 393: ...7 click Start and then click Computer 2 Double click the CD ROM icon in the window that appears If the contents of the CD ROM appear double click MSETUP4 EXE If you cannot install the MP Drivers with...

Page 394: ...all the MP Drivers restart your computer and then reinstall the MP Drivers Deleting the Unnecessary MP Drivers Reinstall the MP Drivers with the Setup CD ROM or install them from the Canon website Not...

Page 395: ...rs that you downloaded In the connection method selection screen select Use the printer with Wi Fi connection or Use the printer with wired LAN connection according to the connection method you use Th...

Page 396: ...Errors and Messages An Error Occurs Message Support Code Appears 396...

Page 397: ...or an error code appears on the printer For some errors a support code error number appears on the computer screen When a Support Code and a message are displayed on the computer screen Windows When...

Page 398: ...tput Error Communication Error Windows Other Error Messages Windows Message Appears on Touch Screen Check the message and take an appropriate action Power was not turned off correctly the last time Pr...

Page 399: ...printing If printing starts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry th...

Page 400: ...ease the amount of free space on the disk Could not spool successfully due to insufficient memory Close other applications to increase the available memory If you still cannot print restart your compu...

Page 401: ...port Code Appears on Touch Screen and Computer Screen 1000 to 1ZZZ 1000 1001 1002 1003 1013 1200 1240 1270 1300 1303 1304 1309 1310 1313 1401 1403 1405 140B 1410 1411 1412 1413 1414 1551 1552 1600 166...

Page 402: ...00 6801 6830 6831 6832 6833 6900 6901 6902 6910 6911 6920 6921 6930 6931 6932 6933 6934 6935 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 6951 6A80 6A81 6D01 7000 to 7ZZZ 7500 7600 7700 7800 8000...

Page 403: ...or the rear tray If the paper fed from the cassette is jammed 1303 If the paper is jammed when performing automatic duplex printing 1304 If the paper is jammed as the printer pulled in the printed pap...

Page 404: ...ng and you need to turn off the printer to remove it tap Stop to stop the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper output slot...

Page 405: ...loading it correctly We recommend using paper sizes other than A5 to print documents with photos or graphics A5 paper may curl and jam as it leaves the printer If the measures above do not solve the p...

Page 406: ...nter Paper Is Jammed inside Printer If the paper is jammed at the feeder of the cassette Pull out the cassette and then remove the paper slowly with both hands If none of the above is applied see Remo...

Page 407: ...Paper Is Jammed inside Printer If the paper is jammed at the feeder of the cassette Pull out the cassette and then remove the paper slowly with both hands If none of the above is applied see Removing...

Page 408: ...printer pulled in the printed paper try to remove the paper from the following locations Paper output slot 1300 Inside of the printer Paper Is Jammed inside Printer If the measures above do not solve...

Page 409: ...re you turn off the printer 1 Turn off printer and unplug it 2 Open scanning unit cover Important Do not touch white belt A If you soil or scratch this part by touching it with paper or your hand it c...

Page 410: ...it 5 Slowly pull out paper so as not to tear it Pull out the paper at an angle of about 45 degrees 6 Make sure all jammed paper is removed If the paper tears when you pull out it a bit of paper may r...

Page 411: ...When reloading the paper make sure you are using suitable paper and loading it correctly If a paper jam message appears on the touch screen or on your computer screen when you resume printing after r...

Page 412: ...ng and you need to turn off the printer to remove it tap Stop to stop the printing before you turn off the printer 1 Rotate printer so that rear side of printer faces toward you 2 Open rear tray cover...

Page 413: ...e inner parts of the printer If you were not able to remove the paper in this step detach the transport unit cover and remove the paper by following these steps 1 Detach transport unit cover Lift up t...

Page 414: ...d 4 Attach transport unit cover Insert the transport unit cover slowly all the way into printer and take down the transport unit cover 5 Attach rear cover Insert the projections of the right side of t...

Page 415: ...If the measures above do not solve the problem contact your nearest Canon service center to request a repair 415...

Page 416: ...n you load paper in the rear tray Set paper information for the paper in the rear tray After carrying out the above measures select OK on the touch screen Important Be sure to close the feed slot cove...

Page 417: ...er when you load paper in the cassette Set paper information for the paper in the cassette After carrying out the above measures select OK on the touch screen Note Once the cassette is inserted the sc...

Page 418: ...1200 Cause Scanning unit cover is open What to Do Close the scanning unit cover and wait for a while Do not close it while you are replacing an ink tank 418...

Page 419: ...1401 Cause Print head may be damaged What to Do Turn off the printer and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 419...

Page 420: ...If printing is in progress and you want to continue printing tap OK on the printer with the ink tank installed Then printing can continue Replacing the ink tank is recommended after the printing The...

Page 421: ...ank cannot be recognized What to Do Printing cannot be performed because the ink tank is not installed or is not compatible with this printer Check the ink tank If you want to cancel printing tap Stop...

Page 422: ...p on the printer for at least 5 seconds and then release it With this operation disabling the function for detecting the remaining ink level is memorized Please be advised that Canon shall not be liab...

Page 423: ...e this function touch Stop on the printer for at least 5 seconds and then release it With this operation disabling the function for detecting the remaining ink level is memorized Please be advised tha...

Page 424: ...ull What to Do Select OK on the touch screen to continue printing Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels th...

Page 425: ...o Open the scanning unit cover and make sure the tape for securing the print head holder during transportation has been removed If the tape is still there remove it and close the scanning unit cover I...

Page 426: ...r copying make the copy paper settings to match cassette paper information set on the printer See below for details on cassette paper information set on the printer Paper Settings If the print or copy...

Page 427: ...ssette paper information appears Set paper information for the paper in the cassette Note If you do not know what paper information to set tap Back The previous screen appears showing the paper size a...

Page 428: ...printing or copying using the operation panel of the printer Feed settings To change the message view setting when printing using the printer driver Changing the Printer Operation Mode Windows Changi...

Page 429: ...4103 Cause Cannot perform printing with current print settings What to Do Tap Stop on the touch screen to cancel printing Then change the print settings and retry printing 429...

Page 430: ...inter error has occurred What to Do Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request...

Page 431: ...inter error has occurred What to Do Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request...

Page 432: ...Remove any impediment Make sure the ink tanks are properly installed Press ink tanks until they click into place Turn the printer back on If this does not solve the problem contact your nearest Canon...

Page 433: ...rror has occurred What to Do Turn off printer and unplug it After a while plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to...

Page 434: ...e Printer error has occurred What to Do Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or...

Page 435: ...remove it depending on the jammed location and cause List of Support Code for Error Paper Jams Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the p...

Page 436: ...Remove any impediment Make sure the ink tanks are properly installed Press ink tanks until they click into place Turn the printer back on If this does not solve the problem contact your nearest Canon...

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