Canon PIXMA TS9020 Online Manual Download | Manualshive

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USB Connection Problems

Printing or Scanning Is Slow/Hi-Speed USB Connection Does Not

Work/"This device can perform faster" Message Appears (Windows)

If your system environment does not support Hi-Speed USB, the printer operates at the slower speed of
USB 1.1. In this case, the printer works properly but printing or scanning speed may slow down due to the
communication speed.

Check

Check following to make sure your system environment supports Hi-Speed

USB connection.

• Does the USB port on your computer support Hi-Speed USB connection?
• Does the USB cable or the USB hub support Hi-Speed USB connection?

Be sure to use a certified Hi-Speed USB cable. We recommend that the USB cable be no longer than 10
feet / 3 meters or so.

• Does the operating system of your computer support Hi-Speed USB connection?

Install the latest update for your computer.

• Is the Hi-Speed USB driver working properly?

If necessary, obtain and install the latest version of the Hi-Speed USB driver for your computer.

Important

• For more information, contact the manufacturer of your computer, USB cable, or USB hub.

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Summary of Contents for PIXMA TS9020

Page 1: ...TS9000 series Online Manual Overview Printing Copying Scanning Frequently Asked Questions English...

Page 2: ...the Cassette 49 Loading Envelopes 53 Placing a Printable Disc 57 Cautions When Printing on a Printable Disc 58 Before Placing a Printable Disc 59 Placing a Printable Disc 60 Removing a Printable Disc...

Page 3: ...leaning Inside the Printer Bottom Plate Cleaning 107 Overview 110 Safety 112 Safety Precautions 113 Regulatory Information 114 WEEE EU EEA 116 Main Components and Their Use 126 Main Components 127 Fro...

Page 4: ...76 Default Network Settings 177 Another Printer Found with Same Name 179 Connecting to Another Computer via LAN Changing from USB to LAN Connection 180 Printing Network Settings 181 Changing LAN Conne...

Page 5: ...nter Driver Setup Window 229 Page Setup Dialog 230 Print Dialog 231 Canon IJ Printer Utility2 233 Display the Printing Status Screen 234 Instructions for Use Printer Driver 235 Installing Printer Driv...

Page 6: ...Using Operation Panel 328 Setting Items for Scanning Using Operation Panel 333 Frequently Asked Questions 335 Network Settings and Common Problems 337 Connecting the Printer to a Network 340 Restrict...

Page 7: ...Printer s IP Address 359 Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup Windows Checking Security Software Settings 360 Cannot Find Printer on Check Printer Settings Scre...

Page 8: ...nnot Communicate with Printer via USB 412 Installation and Download Problems 413 Cannot Install MP Drivers 414 Updating MP Drivers in Network Environment Windows 416 Errors and Messages 417 An Error O...

Page 9: ...1890 454 2110 455 2900 458 2901 459 4103 460 5011 461 5012 462 5100 463 5200 464 5B00 465 6000 466 C000 467...

Page 10: ...must be observed for safe operation Important Instructions including important information To avoid damage and injury or improper use of the product be sure to read these indications Note Instruction...

Page 11: ...other countries Note The formal name of Windows Vista is Microsoft Windows Vista operating system Copyright c 2003 2004 Apple Computer Inc All rights reserved Redistribution and use in source and bin...

Page 12: ...ided in the Appendix below Derivative Works shall mean any work whether in Source or Object form that is based on or derived from the Work and for which the editorial revisions annotations elaboration...

Page 13: ...y of the attribution notices contained within such NOTICE file excluding those notices that do not pertain to any part of the Derivative Works in at least one of the following places within a NOTICE t...

Page 14: ...or any liability incurred by or claims asserted against such Contributor by reason of your accepting any such warranty or additional liability END OF TERMS AND CONDITIONS Part 1 CMU UCD copyright noti...

Page 15: ...Cambridge Broadband Ltd All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions...

Page 16: ...ACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 5 Sparta Inc copyright notice B...

Page 17: ...WEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POS...

Page 18: ...or other materials provided with the distribution Neither the name of Adobe Systems Incorporated nor the names of its contributors may be used to endorse or promote products derived from this softwar...

Page 19: ...tribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright no...

Page 20: ...Basic Operation Printing Photos from a Computer Copying Printing Photos Printing a Disc Label from a Computer Copying a Disc Label 20...

Page 21: ...cribes how to print photos with My Image Garden 1 Open the rear tray cover A and then pull up the paper support B 2 Open the feed slot cover C 3 Load paper vertically WITH THE PRINT SIDE FACING UP 4 A...

Page 22: ...ter closing the feed slot cover the paper information registration screen for the rear tray is displayed on the touch screen 6 Select the size and type of the loaded paper in the rear tray at Page siz...

Page 23: ...istered printer scanner and the installed applications 8 Click the Photo Print icon G 9 Click the folder H with photos you want to print 10 Click the photos I you want to print For Windows To select t...

Page 24: ...he confirmation message appears then click Print The operation panel is opened and the paper output tray is pulled out automatically then printing will start Note My Image Garden lets you use images o...

Page 25: ...My Image Garden Guide 25...

Page 26: ...on describes how to load originals and copy them to plain paper loaded in the cassette 1 Pull out the cassette A from the printer 2 Remove the cassette cover B 3 Load the paper stack WITH THE PRINT SI...

Page 27: ...To load A4 or Letter sized paper in the cassette extend the cassette 4 Align the paper guides C with the paper length and width 5 Mount the cassette cover and then insert the cassette into the printe...

Page 28: ...the paper information registration screen for the cassette is displayed on the touch screen 6 Select the size of the loaded paper in the cassette at Page size and then select Register 7 Select Copy D...

Page 29: ...nt cover 12 Confirm the paper settings then press the Black button or Color button G The operation panel is opened and the paper output tray is pulled out automatically then copying will start Importa...

Page 30: ...how to print photos on a memory card 1 Open the rear tray cover A and then pull up the paper support B 2 Open the feed slot cover C 3 Load paper vertically WITH THE PRINT SIDE FACING UP 4 Align the p...

Page 31: ...ly After closing the feed slot cover the paper information registration screen for the rear tray is displayed on the LCD 6 Select the size and type of the loaded paper in the rear tray at Page size an...

Page 32: ...eft through the photos F and select one 9 Confirm the paper settings then touch the Color button G The operation panel is opened and the paper output tray is pulled out automatically then printing wil...

Page 33: ...e asking you to load the printable disc is displayed Doing so can damage the printer 1 Click the My Image Garden icon A in Quick Menu The Guide Menu screen is displayed Note The number and types of ic...

Page 34: ...o print onto the disc label Note The layout may not be as expected depending on the photo information or analysis results of the selected images 7 Edit the disc label F You can change the background o...

Page 35: ...S click OK when the confirmation message appears then click Print When the confirmation message appears again click OK 11 When the message asking you to load the printable disc is displayed open the o...

Page 36: ...ray guide is almost aligned with the arrow on the disc tray 14 Start printing For Windows click Start Printing on the dialog screen For Mac OS tap OK on the touch screen The disc tray is drawn into th...

Page 37: ...For Windows My Image Garden Guide For Mac OS My Image Garden Guide 37...

Page 38: ...bel of an existing disc BD DVD CD etc and print it on a printable disc 1 Select Copy A on the HOME screen 2 Select Disc label B 3 Specify the print area of the printable disc as necessary Tap Outer ci...

Page 39: ...may be reduced by printing with less ink 5 Open the document cover F 6 Load the copy source BD DVD CD etc WITH ITS LABEL SIDE DOWN on the platen glass 7 Close the document cover 8 Select OK on the tou...

Page 40: ...t the disc tray from the disc tray storage compartment I 11 Place the printable disc with the printable surface facing up on the disc tray 12 Insert the disc tray into the disc tray guide Insert the d...

Page 41: ...he printer then copying will start After copying is complete pull the disc tray out from the printer Important Do not open the document cover until copying is complete Note Your printer is equipped wi...

Page 42: ...Handling Paper Originals Ink Tanks Printable Disc Memory Card etc Loading Paper Placing a Printable Disc Loading Originals Inserting the Memory Card Replacing Ink Tanks 42...

Page 43: ...Loading Paper Paper Sources Loading Paper in the Rear Tray Loading Paper in the Cassette Loading Envelopes 43...

Page 44: ...edia Types Note When printing select the correct page size and media type If you select the wrong page size or media type the printer may feed paper from the wrong paper source or may not print with t...

Page 45: ...aper or Canon Red Label Superior WOP111 Canon Oc Office Colour Paper SAT213 For the page size and paper weight you can use for this printer see Supported Media Types 1 Prepare paper Align the edges of...

Page 46: ...pen them and load the paper in the center of the rear tray WITH THE PRINT SIDE FACING UP 4 Slide the paper guides D to align them with both sides of the paper stack Do not slide the paper guides too h...

Page 47: ...g paper in the landscape orientation F can cause paper jams Note Do not load sheets of paper higher than the load limit mark G 5 Close the feed slot cover H gently Important If the feed slot cover is...

Page 48: ...size and type of the loaded paper in the rear tray at Page size and Type and then select Register When printing starts the operation panel is opened and the paper output tray is pulled out automatical...

Page 49: ...t you can use for this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper withou...

Page 50: ...G DOWN and place it in the center of the cassette Important Always load paper in the portrait orientation E Loading paper in the landscape orientation F can cause paper jams Note Align the paper stack...

Page 51: ...to place 7 Slide the paper guide J on the right to align the right and left guides with both sides of the paper stack Do not slide the paper guides too hard against the paper The paper may not be fed...

Page 52: ...ayed on the touch screen 9 Select the size and type of the loaded paper in the cassette at Page size then select Register When printing starts the operation panel is opened and the paper output tray i...

Page 53: ...Envelopes whose gummed flaps are already moistened and adhesive 1 Prepare envelopes Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the oppos...

Page 54: ...DE FACING UP Fold flap of the envelope and load the envelope in the portrait orientation with the address side facing up Up to 10 envelopes can be loaded at once 4 Slide the paper guides D to align th...

Page 55: ...Note Do not load envelopes higher than the load limit mark E 5 Close the feed slot cover F gently Important If the feed slot cover is open paper cannot be fed Be sure to close the feed slot cover 55...

Page 56: ...nvelopes in the rear tray at Page size and Type and then select Register When printing starts the operation panel is opened and the paper output tray is pulled out automatically Note The printer may m...

Page 57: ...Placing a Printable Disc Cautions When Printing on a Printable Disc Before Placing a Printable Disc Placing a Printable Disc Removing a Printable Disc 57...

Page 58: ...se the disc to direct sunlight to dry the ink Do not touch the printing surface until the ink has dried Do not attach the disc tray while the printer is in operation Do not remove the disc tray while...

Page 59: ...urface The disc tray may be stored in the disc tray storage compartment of the paper output tray 4 72 inches 12 cm printable disc Obtain a printable disc with a label surface compatible with inkjet pr...

Page 60: ...printer 1 When the message asking you to load the printable disc is displayed open the operation panel A and then pick out the disc tray from the disc tray storage compartment B 2 Place the printable...

Page 61: ...this case follow the on screen instructions to attach the disc tray 4 Insert the disc tray straight until the white line on the disc tray guide is almost aligned with the arrow on the disc tray Impor...

Page 62: ...y Note Dry the printing surface sufficiently before removing the disc If you see printing on the disc tray or the transparent parts on inner or outer diameter of the printable disc wipe them off after...

Page 63: ...Loading Originals Loading Originals on the Platen Glass Loading Based on Use Supported Originals How to Detach Attach the Document Cover 63...

Page 64: ...observe the following when loading the original on the platen glass Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the...

Page 65: ...Important After loading the original on the platen glass be sure to close the document cover before starting to copy or scan 65...

Page 66: ...select Document or Photo for Doc type and specify a standard size A4 Letter etc for Scan size to scan originals With a software application on a computer scan text documents magazines or newspapers s...

Page 67: ...cannot be scanned Loading Two or More Originals on the platen glass Scan two or more printed photos in Photo copy In Scan select Auto scan for Doc type to scan two or more printed photos postcards or...

Page 68: ...sates for the originals placed at an angle of up to approximately 10 degrees Slanted photos with a long edge of 7 1 inches 180 mm or more cannot be corrected Non rectangular or irregular shaped photos...

Page 69: ...rinted photo postcard business card or disc BD DVD CD etc Size width x height Max 8 5 x 11 7 inches 216 x 297 mm Note When loading a thick original such as a book on the platen glass you can load it b...

Page 70: ...ng the document cover Hold up the document cover vertically and then tip it back Attaching the document cover Fit both hinges A of the document cover into the holder B and insert both hinges of the do...

Page 71: ...71...

Page 72: ...Inserting the Memory Card Before Inserting the Memory Card Inserting the Memory Card Removing the Memory Card 72...

Page 73: ...3 compliant The memory card may not be compatible with the printer if it is formatted on a computer Memory Cards that Do Not Require a Card Adapter SD Secure Digital memory card SDHC memory card Memor...

Page 74: ...rinter accepts images scanned and saved with the printer when Doc type is set to Photo and Format is set to JPEG file extension jpg Note This device incorporates exFAT technology licensed from Microso...

Page 75: ...table from PC Setting Up Card Slot as Memory Card Drive of Computer When you use a computer to edit or enhance photos saved on a memory card be sure to print them from the computer If you use the oper...

Page 76: ...into the slot any further This can damage the printer or the memory card Make sure that the memory card is correctly oriented before inserting it into the card slot If you force the memory card into t...

Page 77: ...r 1 Make sure that the Access lamp is lit and remove the memory card Hold the part of the memory card that is protruding and remove it straightforward from the printer Important Do not remove the memo...

Page 78: ...Replacing Ink Tanks Replacing Ink Tanks Checking Ink Status on the Touch Screen Checking the Ink Status with the Ink Lamps 78...

Page 79: ...n you need to replace an ink tank follow the procedure below 1 Make sure that the power is turned on 2 Open the scanning unit cover The print head holder moves to the replacement position Caution Do n...

Page 80: ...he same time Be sure to replace ink tanks one by one when replacing two or more ink tanks For details on ink lamp flashing speed see Checking the Ink Status with the Ink Lamps 4 Take a new ink tank ou...

Page 81: ...ink tank with the Y shape air hole D blocked ink may splash Do not touch the inside of the orange protective cap E or the open ink port F The ink may stain your hands if you touch them Do not reattach...

Page 82: ...nk tank in the correct position according to the label on the print head holder You cannot print unless all the ink tanks are installed Be sure to install all the ink tanks 9 Close the scanning unit c...

Page 83: ...moved Use a new ink tank for replacement Installing a used ink tank may cause the nozzles to clog Furthermore with such an ink tank the printer will not be able to inform you when to replace the ink t...

Page 84: ...nt quality may not be satisfactory if printing is continued under this condition Note The above screen shows estimated ink levels Tapping Ink number displays the Ink number screen for checking ink num...

Page 85: ...repeats The ink is running low Prepare a new ink tank The resulting print quality may not be satisfactory if printing is continued under this condition Flashing fast at around 1 second intervals Ligh...

Page 86: ...f the ink tank then press on the top of the ink tank until the ink tank clicks into place If the ink lamp is still off after reinstalling the ink tank there has been an error and the printer cannot pr...

Page 87: ...Maintenance If Printing Is Faint or Uneven Performing Maintenance Functions from Your Computer Windows Performing Maintenance Functions from Your Computer Mac OS Cleaning 87...

Page 88: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 88...

Page 89: ...that the lamp on the ink tank is lit If the lamp is flashing or off take appropriate action Checking the Ink Status with the Ink Lamps Increasing the print quality setting in the printer driver may im...

Page 90: ...ad deeply From the printer Deep Print Head Cleaning From the computer For Windows Cleaning the Print Heads For Mac OS Cleaning the Print Heads Note When you have performed the procedure until step 4 a...

Page 91: ...For Mac OS Adjusting Print Head Position 91...

Page 92: ...plain paper in the cassette After pushing the cassette back the paper information registration screen is displayed on the touch screen Select A4 or Letter for Page size then select Register If a mess...

Page 93: ...lect Yes The operation panel is opened and the paper output tray is pulled out automatically The nozzle check pattern will be printed and two pattern confirmation screens will appear on the touch scre...

Page 94: ...e are missing lines in the pattern C or horizontal white streaks in the pattern D A No missing lines No horizontal white streaks B Lines are missing Horizontal white streaks are present E Number of sh...

Page 95: ...ning is required Select Also B then select Yes on the cleaning confirmation screen The printer starts cleaning the print head Cleaning the Print Head If the pattern D or any color in the pattern C is...

Page 96: ...of A4 or Letter sized plain paper in the cassette After pushing the cassette back the paper information registration screen is displayed on the touch screen Select A4 or Letter for Page size then sele...

Page 97: ...of the print head This takes about 1 minute The pattern print confirmation screen will appear 7 Select Yes The operation panel is opened and the paper output tray is pulled out automatically The nozzl...

Page 98: ...ter sized plain paper in the cassette After pushing the cassette back the paper information registration screen is displayed on the touch screen Select A4 or Letter for Page size then select Register...

Page 99: ...es The operation panel is opened and the paper output tray is pulled out automatically The nozzle check pattern will be printed 8 When the completion message appears select OK 9 Examine the nozzle che...

Page 100: ...turned on 2 Load a sheet of A4 or Letter sized plain paper in the cassette After pushing the cassette back the paper information registration screen is displayed on the touch screen Select A4 or Lette...

Page 101: ...led out automatically The print head alignment sheet will be printed Important Do not touch any printed part on the print head alignment sheet If the sheet is stained or wrinkled it may not be scanned...

Page 102: ...the platen glass until adjusting the print head position is complete If the error message appears on the touch screen select OK to release the error then take appropriate action An Error Occurs 10 Wh...

Page 103: ...an illustration showing the status of the ink appears Estimated ink levels You can check the types and levels of ink When ink levels are running low or an error occurs because there is no ink a notif...

Page 104: ...Cleaning Cleaning Exterior Surfaces Cleaning the Platen Glass and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning Cleaning Cassette Pads 104...

Page 105: ...reen Using the Operation Panel The setup menu screen will appear 3 Select Maintenance The Maintenance screen will appear 4 Select Roller cleaning The confirmation screen will appear 5 Select Yes 6 Sel...

Page 106: ...e three sheets of A4 or Letter sized plain paper 10 Select OK The printer starts cleaning The cleaning will be complete when the paper is ejected 11 When the completion message appears select OK If th...

Page 107: ...is turned on 2 Select Setup on the HOME screen Using the Operation Panel The setup menu screen will appear 3 Select Maintenance The Maintenance screen will appear 4 Select Bottom plate cleaning The c...

Page 108: ...Check the folded parts of the ejected paper If they are smudged with ink perform Bottom Plate Cleaning again 11 When the completion message appears select OK Note When performing Bottom Plate Cleaning...

Page 109: ...109...

Page 110: ...Settings from Operation Panel Changing Printer s Setting Using Web Browser Network Connection Network Connection Tips Network Settings IJ Network Device Setup Utility Windows IJ Network Device Setup U...

Page 111: ...Transporting Your Printer Legal Restrictions on Scanning Copying Specifications 111...

Page 112: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 112...

Page 113: ...of the printer causes injury For the printer s weight refer to the Specifications Do not place any object on the printer Especially do not place metal objects paper clips staples etc or containers of...

Page 114: ...ient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connect...

Page 115: ...e distance de 20 cm ou plus entre le dispositif rayonnant et le corps l exception des extr mit s mains poignets pieds et chevilles Environmental Information Reducing your environmental impact Power Co...

Page 116: ...Elektronik Altger te 2012 19 EU und nationalen Gesetzen nicht ber den Hausm ll entsorgt werden darf Dieses Produkt muss bei einer daf r vorgesehenen Sammelstelle abgegeben werden Dies kann z B durch...

Page 117: ...el voorkomen in elektrische en elektronische apparatuur EEA Bovendien werkt u door een juiste afvoer van dit product mee aan het effectieve gebruik van natuurlijke hulpbronnen Voor meer informatie ove...

Page 118: ...e deixalles dom stiques de la vostra localitat Per a m s informaci sobre la devoluci i el reciclatge de productes RAEE visiteu www canon europe com weee Solo per Unione Europea e SEE Norvegia Islanda...

Page 119: ...tos REEE v a www canon europe com weee G lder kun i Europ iske Union og E S Norge Island og Liechtenstein Dette symbol angiver at det p g ldende produkt ikke m bortskaffes sammen med dagrenovation jf...

Page 120: ...eva direktiivi SER direktiivi 2012 19 EU sek kansallinen lains d nt kielt v t tuotteen h vitt misen talousj tteen mukana Tuote on viet v asianmukaiseen ker yspisteeseen esimerkiksi kodinkoneliikkeesee...

Page 121: ...n l tky Va e spolupr ce na spr vn likvidaci tohoto v robku sou asn napom e efektivn mu vyu v n p rodn ch zdroj Dal informace o m stech sb ru va eho odpadn ho za zen k recyklaci v m sd l m stn ad va o...

Page 122: ...pre t ty Eur pskej nie a EHP N rsko Island a Lichten tajnsko Tento symbol znamen e pod a Smernice 2012 19 E o odpade z elektrick ch a elektronick ch zariaden OEEZ a pod a platnej legislat vy Slovenske...

Page 123: ...ei sazinieties ar viet jo pa vald bu atkritumu sav k anas atbild go dienestu pilnvarotu EEIA strukt ru vai sadz ves atkritumu apsaimnieko anas iest di Lai sa emtu pla ku inform ciju par elektrisko un...

Page 124: ...pean i EEA Norvegia Islanda i Liechtenstein Acest simbol indic faptul c acest produs nu trebuie aruncat o dat cu reziduurile menajere n conformitate cu Directiva DEEE Directiva privind de eurile de ec...

Page 125: ...kom uredu komunalnoj slu bi odobrenom WEEE programu ili slu bi za odlaganje ku nog otpada Ostale informacije o vra anju i recikliranju WEEE proizvoda potra ite na www canon europe com weee Korisnici u...

Page 126: ...Main Components and Their Use Main Components Power Supply Using the Operation Panel 126...

Page 127: ...Main Components Front View Rear View Inside View Operation Panel 127...

Page 128: ...alling into the feed slot Open it to slide the paper guides and close it before printing 4 paper support Extend to load paper in the rear tray 5 rear tray cover Open to load paper in the rear tray 6 r...

Page 129: ...11 paper output tray Comes out automatically when the printer starts printing Printed paper is ejected 12 paper output support Extend to support ejected paper 13 card slot Insert a memory card Before...

Page 130: ...17 platen glass Load an original here 130...

Page 131: ...en when removing jammed paper 3 power cord connector Plug in the supplied power cord 4 wired LAN connector Plug in the LAN cable to connect the printer to a LAN 5 USB port Plug in the USB cable to con...

Page 132: ...Do not plug in or unplug the USB cable while the printer is printing or scanning originals with the computer 132...

Page 133: ...to check the ink lamp or to remove jammed paper inside the printer 2 ink lamps Lights or flashes to indicate the ink tank status Checking the Ink Status with the Ink Lamps 3 print head holder The pri...

Page 134: ...ver is closed 2 touch screen Displays messages menu items and the operational status Directly touch the screen lightly with your finger tip to select a menu item or displayed button You can also previ...

Page 135: ...Power Supply Confirming that the Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 135...

Page 136: ...is on Note It may take a while for the printer to start printing immediately after you turn on the printer The touch screen display will turn off if the printer is not operated for about 10 minutes To...

Page 137: ...displayed on the touch screen see An Error Occurs You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless networ...

Page 138: ...Note You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default From the pr...

Page 139: ...cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the pow...

Page 140: ...use drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer off Note After pressing the ON button the confirmation screen asking if you retract...

Page 141: ...r to access various functions or settings Important When operating the touch screen make sure to avoid the followings which may cause the printer to malfunction or damage the printer Strongly pressing...

Page 142: ...usly keep touching the forward or back mark Flick Flick your finger on the screen up down left or right Use to switch menus or move forward or backward through photos Drag While lightly touching the s...

Page 143: ...formation or to change the network settings The icon differs depending on the network of use or the network status Wireless LAN is enabled and the printer is connected to the wireless router Note Depe...

Page 144: ...d s Main screen You can use the services of PIXMA MAXIFY Cloud Link F Setup Displays the printer s setting menus or the maintenance menus G Quick guide Displays the guides how to loading paper or how...

Page 145: ...Returns the touch screen to the previous screen L Stop button Cancels operation when print copy or scan job is in progress 145...

Page 146: ...ing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer Mac OS Changing Settings from Operation Panel Changing Printer s Setting Using Web Browse...

Page 147: ...Changing Printer Settings from Your Computer Mac OS Registering a Changed Printing Profile Managing the Printer Power Changing the Printer Operation Mode 147...

Page 148: ...Printing Profile 1 In the Print dialog set the necessary items 2 Select Save Current Settings as Preset from the Presets 3 Save the settings In the displayed dialog enter a name in Preset Name and if...

Page 149: ...eleted In the print dialog select Show Presets in the Presets section Then in the dialog that appears select the name of the printing profile to be deleted 2 Delete the printing profile Click Delete a...

Page 150: ...eceived The Auto Power Off function automatically turns off the printer when there are no operations from the printer driver or the printer for a specified period of time 1 Select Power Settings from...

Page 151: ...When the confirmation message appears click OK The setting is enabled after this When you want to disable this function select Disable from the list according to the same procedure 151...

Page 152: ...he disc tray during disc label printing and displays a message if a disc is not loaded Check this check box to print with detecting whether a printable disc is loaded Uncheck this check box to print w...

Page 153: ...d the paper information registered on the printer do not match this setting disables the message display and allows you to continue printing To disable detection of paper setting mismatches select thi...

Page 154: ...rom Operation Panel Setting Items on Operation Panel Print settings LAN settings Device user settings PictBridge print settings Language selection Firmware update Feed settings Reset setting Web servi...

Page 155: ...Extended copy amount as an example 1 Make sure printer is turned on 2 Select Setup on the HOME screen Using the Operation Panel 3 Select Settings 4 Select Device settings The Device settings screen is...

Page 156: ...For more on setting items on the operation panel Setting Items on Operation Panel 156...

Page 157: ...user settings Web service setup Language selection ECO settings Quiet setting Items for Paper Printing Print settings Feed settings PictBridge print settings Items for Maintenance Management System i...

Page 158: ...sc print area You can adjust the disc printing area if the image is not aligned with the printable disc You can adjust the printing area in increments of 0 003 inches 0 1 mm between 0 03 inches 0 9 mm...

Page 159: ...Important For Letter sized or Legal sized paper you can adjust the left right margins between 0 06 inch 1 5 mm and 0 06 inch 1 5 mm even if you specify the value over 0 06 inch 1 5 mm 159...

Page 160: ...ss LAN using a wireless router supporting a Wi Fi Protected Setup WPS push button method Follow the on screen instructions during setup Other setup Advanced setup Select when you perform settings for...

Page 161: ...XXXXXXXXXXXXX up to 52 characters Root cert thumbprint SHA 1 XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX Root cert thumbprint SHA 256 XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX X...

Page 162: ...haracters IPv4 default gateway XXX XXX XXX XXX 12 characters IPv6 address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 32 characters MAC address of wireless LAN XX XX XX XX XX XX 12 characters Printer name...

Page 163: ...XXXX XXXX XXXX XXXX XXXX 32 characters MAC address of wired LAN XX XX XX XX XX XX 12 characters Printer name XXXXXXXXXXXXXXX up to 15 characters Bonjour service name XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXX...

Page 164: ...for Mac OS Enable disable Bonjour Selecting Enable allows you to use Bonjour to perform the network settings Service name Specifies the Bonjour service name You can use up to 48 characters for the na...

Page 165: ...etting Selecting Enable allows you to activate discontinuous reception when the printer is connected to a device compatible with wired LAN IPsec settings Selecting Active allows you to specify the IPs...

Page 166: ...o Not writable from PC When you turn off the printer Writable from USB PC will be canceled and the setting is returned to Not writable from PC when you turn on the printer next time When Writable from...

Page 167: ...d Energy saving settings on the HOME screen ECO settings Document removal reminder Selects whether the printer will display the reminder screen in case you forget to remove the original from the plate...

Page 168: ...Language selection Changes the language for the messages and menus on the touch screen 168...

Page 169: ...e update is not complete check the following and take an appropriate action Check the network settings such as a wireless router If Cannot connect to the server is displayed on the touch screen select...

Page 170: ...ing is displayed Select Yes to apply the registered settings to copying For more on the combination of paper settings you can specify by the printer driver or on the touch screen For Windows Paper Set...

Page 171: ...ng setting only Sets only the device information sending settings back to the default Reset all Sets all settings you made to the printer back to the default The administrator password specified by Re...

Page 172: ...ion Displays the current firmware version Printer name Displays the printer name currently specified Serial number Displays the printer serial number MAC address of wireless LAN Displays the MAC addre...

Page 173: ...uplex printing 1 Make sure printer is turned on 2 Select Setup on the HOME screen Using the Operation Panel 3 Select Settings 4 Select ECO 5 Select Two sided printing setting 6 Specify settings as nec...

Page 174: ...lect ECO 5 Select Energy saving settings 6 Check on screen instructions and select Next 7 Specify settings as necessary A Specify the length of time to turn the printer off automatically when no opera...

Page 175: ...Network Connection Network Connection Tips 175...

Page 176: ...Network Settings Another Printer Found with Same Name Connecting to Another Computer via LAN Changing from USB to LAN Connection Printing Network Settings Changing LAN Connection Method Changing Wire...

Page 177: ...e Service name Canon TS9000 series LPR protocol setting Enable RAW protocol Enable LLMNR Active PictBridge communication Enable Wired LAN DRX setting Enable XX represents alphanumeric characters Defau...

Page 178: ...gits of printer s MAC address The value is specified when the printer is turned on for the first time 2 The password is specified automatically when the printer is turned on for the first time 3 ZZZZZ...

Page 179: ...he printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printe...

Page 180: ...puter to connect to the printer on a LAN or to change from USB to LAN connection perform setup using the Setup CD ROM or follow the instructions on the Canon website For Mac OS To connect an additiona...

Page 181: ...message and tap Yes 5 Tap Print details 6 Tap Yes The printer starts printing network settings information The printed network settings information is as follows Some setting values are not displayed...

Page 182: ...XXXX XXXX XXXX XXXX XXXX Stateless Prefix Length1 Stateless prefix length 1 XXX Stateless Address2 Stateless address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Stateless Prefix Length2 Stateless prefix...

Page 183: ...XXX Default Gateway Default gateway XXX XXX XXX XXX TCP IPv6 TCP IPv6 Enable Disable Link Local Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Link Local Prefix Length Link local p...

Page 184: ...ult gateway 1 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Default Gateway2 Default gateway 2 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Default Gateway3 Default gateway 3 XXXX XXXX XXXX XXXX XXXX XXXX XXXX X...

Page 185: ...l Primary Server Primary server address XXX XXX XXX XXX Secondary Server Secondary server address XXX XXX XXX XXX Proxy Server Proxy server setting Enable Disable Proxy Address Proxy address XXXXXXXXX...

Page 186: ...Changing Wireless LAN Settings or Performing Changing Wired LAN Settings For Mac OS Follow the instructions on the Canon website to redo setup Changing Wireless LAN Connection Method Follow either pro...

Page 187: ...Check message and tap Yes Follow instructions on your smartphone or tablet 9 If message saying setup is completed appears tap OK For Mac OS Follow the instructions on the Canon website to redo setup 1...

Page 188: ...ts Ink Tips Printing Tips Check Paper Settings Before Printing Set Rear Tray Cassette Paper Information After Loading Paper Canceling Print Jobs Printer Handling Precautions Keeping Print Quality High...

Page 189: ...the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE 1 Turn the printer off 2 Confirm that the POWER lamp is off and...

Page 190: ...of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certifi...

Page 191: ...he same time Wireless LAN and wired LAN cannot be used at the same time Print width 8 inches 203 2 mm for Borderless Printing 8 5 inches 216 mm Printable area Borderless printing Top Bottom Left Right...

Page 192: ...be changed External dimensions Approx 14 7 W x 12 8 D x 5 6 H inches Approx 372 W x 324 D x 140 H mm With the Paper Support and Paper Output Tray retracted Weight Approx 14 7 lb Approx 6 7 kg With the...

Page 193: ...ding on country or region Communication distance Indoors 164 feet 50 m Effective range varies depending on the installation environment and location Security WEP 64 128 bits WPA PSK TKIP AES WPA2 PSK...

Page 194: ...ly be guaranteed on a PC with pre installed Windows Vista or later Windows A CD ROM Drive or internet connection is required during software installation Windows Internet Explorer 8 9 10 or 11 is requ...

Page 195: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Before Printing on Art Paper Print Area 195...

Page 196: ...P111 Canon Oc Office Colour Paper SAT213 High Resolution Paper HR 101N 1 Paper for printing photos Photo Paper Pro Platinum PT 101 Glossy Photo Paper Everyday Use GP 501 Photo Paper Glossy GP 701 Phot...

Page 197: ...can use the following page sizes Note Page sizes and media types the printer supports differ depending on the OS you are using Standard sizes Letter Legal A4 B5 A5 L 89x127mm KG 4 x6 10x15 2L 5 x7 13x...

Page 198: ...Maximum size 8 50 x 11 69 inches 215 9 x 297 0 mm Paper Weight You can use paper in the following weight range 17 to 28 lb 64 to 105 g m2 plain paper other than genuine Canon paper 198...

Page 199: ...x 6 10 x 15 cm 3 Glossy Photo Paper Everyday Use GP 501 2 A4 Letter 10 sheets 4 x 6 10 x 15 cm 20 sheets 3 Photo Paper Glossy GP 701 2 A4 Letter 10 sheets 4 x 6 10 x 15 cm 20 sheets 3 Photo Paper Plus...

Page 200: ...A 3 1 Normal feeding at maximum capacity may not be possible with some types of paper or under very high or low temperature or humidity In this case load half the amount of paper or less 2 Feeding fro...

Page 201: ...105 g m2 except for Canon genuine paper Paper thinner than a postcard including plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Env...

Page 202: ...the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the...

Page 203: ...from Application Software Windows Printer Driver Printing from Application Software Mac OS Printer Driver Printing Using Canon Application Software Printing Using a Web Service Printing from an AirPri...

Page 204: ...m Application Software Mac OS Printer Driver Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Updating the Printe...

Page 205: ...n 2 Load paper in printer 3 Select printer Select your model from the Printer list in the Print Dialog Note Click Show Details to switch the Setup window to the detailed display 4 Select the paper siz...

Page 206: ...5 From the pop up menu select Quality Media 6 Select media type Select the media type that is loaded in the printer 206...

Page 207: ...t Rear Tray or Cassette whichever matches your purpose Important The paper source settings that can be selected may differ depending on the paper type and size 8 Select print quality For Print Quality...

Page 208: ...top any more guide messages from being displayed In the Presets section click Save Current Settings as Preset to register the specified settings Note If the paper settings in the print dialog differ f...

Page 209: ...select Quality Media 2 Click Printer Media Information On the Printer Media Information screen click open close button or update button The information display area displays the media information and...

Page 210: ...Plus Glossy II Photo Paper Pro Platinum PT 101 Photo Paper Pro Platinum Pro Platinum Photo Paper Pro Luster LU 101 Photo Paper Pro Luster Pro Luster Photo Paper Plus Semi gloss SG 201 Photo Paper Plus...

Page 211: ...on this printer Paper Size in the printer driver Paper information registered on the printer US Letter Letter US Legal Legal or B Oficio A5 A5 A4 A4 JIS B5 B5 4 x 6 KG 4 x6 10x15 5 x 7 2L 5 x7 13x18 8...

Page 212: ...s Setting the Number of Copies and Printing Order Execute Borderless Printing Scaled Printing Page Layout Printing Duplex Printing Setting Up Envelope Printing Printing on Postcards Setting Paper Dime...

Page 213: ...rint Dialog 2 Select Paper Handling from the pop up menu 3 Check the Collate pages check box when you are specifying multiple copies in the Copies box Check the Collate pages check box to print all th...

Page 214: ...ame function specify the settings on the printer driver However if the print results are not acceptable specify the function settings on the application software When you specify the number of copies...

Page 215: ...g The procedure for performing borderless printing is as follows Setting Borderless Printing 1 Select the size of the paper for borderless printing Select XXX borderless from the Paper Size in the Pri...

Page 216: ...stained at the top and bottom depending on the type of paper used When the ratio of the height to the width differs from the image data a portion of the image may not be printed depending on the size...

Page 217: ...Important When the amount of extension is decreased an unexpected margin may be produced on the print depending on the size of the paper Note When the Borderless Extension slider is set to the leftmos...

Page 218: ...nd click OK Note Depending on the Scale value that you set an error message may be displayed 3 Complete the setup On the Print Dialog click Print When you execute print the document will be printed wi...

Page 219: ...in the Print Dialog 2 Set the number of original you print on one page In Pages per Sheet specify the number of page you print on one page 3 If necessary set the following items Layout Direction To c...

Page 220: ...izontally Select this check box to reverse left and right of the document 4 Click Print When you execute print the specified number of pages will be arranged on each sheet of paper in the specified or...

Page 221: ...The procedure for printing data on both sides of one sheet of paper is as follows 1 Set duplex printing Check the Two Sided check box in the Print Dialog 2 Select Layout from the pop up menu on the P...

Page 222: ...aki A Hagaki K A Hagaki A or Hagaki is selected from Media Type menu of Quality Media duplex printing cannot be executed When borderless printing is set duplex printing cannot be executed Duplex print...

Page 223: ...Note When you use duplex printing the print area becomes slightly smaller than the normal print area Related Topic Changing the Printer Operation Mode 223...

Page 224: ...select High or Standard whichever matches your purpose 7 Complete settings Click Print When you execute printing the information is printed on the envelope Important When printing on an envelope alwa...

Page 225: ...t have photos or stickers attached When you use the duplex printing function to print a postcard print the address side first and then print the message side When printing on each side of a postcard s...

Page 226: ...t Custom for Print Quality 3 Setting the print quality level Move the Quality slider to select the print quality level 4 Click Print When you execute print the image data is printed with the selected...

Page 227: ...anon IJ Printer Driver How to Open the Printer Driver Setup Window Page Setup Dialog Print Dialog Canon IJ Printer Utility2 Display the Printing Status Screen Deleting the Undesired Print Job Instruct...

Page 228: ...data to the printer Because different models support different print data formats you need a printer driver for the specific model you are using Using Help of the Printer Driver You can display Help...

Page 229: ...e Setup Dialog Use this procedure to set the page paper settings before printing 1 Select Page Setup from the File menu of the application software The Page Setup Dialog opens Opening the Print Dialog...

Page 230: ...Attributes Set the paper size or scaled printing Save as Default You can save the attributes of the displayed page as the default settings Important If you are using OS X El Capitan v10 11 you cannot...

Page 231: ...set in the Print dialog Copies You can set the number of copies to be printed Note You can set collated printing by choosing Paper Handling from the pop up menu Two Sided You can set duplex printing...

Page 232: ...n output cover pages both before and after a document Quality Media You can set basic print settings that match the printer Color Options You can adjust the print colors as you desire Page Processing...

Page 233: ...print head position Adjusting Print Head Position Printing a Nozzle Check Pattern Power Settings Operate the power of this printer from the printer driver Quiet Settings You can reduce the operating n...

Page 234: ...and select Printers Scanners Print Scan To display the printing status screen select the name of your printer model from the printer list and then click Open Print Queue 2 Checking the printing status...

Page 235: ...u connect this printer and AirPort with a USB cable and print you must install the latest AirPort firmware If you are using OS X Mavericks v10 9 close the print status check window when you perform pr...

Page 236: ...ent you will not be able to install this software 4 Select installation destination If necessary change the installation destination and click Continue 5 Continue installation Click Install When the a...

Page 237: ...artphone Tablet Android Print Printing from an AirPrint enabled Printer with iOS Device Printing from a Device Equipped with Windows 10 Mobile Using Printer with Wireless Direct Printing by Placing Sm...

Page 238: ...r 3 Printing Scanning with Wireless Direct This section also describes changing Wireless Direct to wireless LAN Changing Printer Setting to Use Wireless LAN Important You can connect up to 5 devices t...

Page 239: ...Fi Direct compatible device to the printer select the device name displayed on the touch screen from your device The identifier SSID and the security setting are specified automatically To update the...

Page 240: ...nter displays a confirmation screen asking if you allow the device to connect to the printer Make sure the name on the touch screen is the same as that of your wireless communication device and tap Ye...

Page 241: ...nging Wireless Direct Setting Change the settings for the Wireless Direct following the procedure below 1 Make sure printer is turned on 2 Select Setup on the HOME screen Using the Operation Panel 3 S...

Page 242: ...change the confirmation screen setting when a Wi Fi Direct compatible device is connecting to the printer Tap C to display the confirmation screen If you want the printer to display the screen to inf...

Page 243: ...Printing Photo Data Printing Photographs Saved on Memory Card Special Photo Menu Setting Items for Photo Printing Using Operation Panel 243...

Page 244: ...een is displayed Note When you insert the memory card before you displays the memory card print menus the photo selection screen is displayed If no printable photo data is saved on the memory card Dat...

Page 245: ...display menus A Total number of copies Total number of copies is displayed When tapping the Check total no of copies screen is displayed and you can check the number of copies for each photo On the Ch...

Page 246: ...and specify the number of copies when the desired photo is displayed C Switching group Tap to switch the photo group For details Using Useful Display Functions D Settings Tap to display the Settings s...

Page 247: ...in Tap to zoom in on the photo For details Using Useful Display Functions G Date specification Tap to select photo with specifying the date last modified date of data For details Using Useful Display...

Page 248: ...hile printing to select next photo Note While you select the photo the printer prints the reserved photos The reserved photo icon appears on the photo included in the print job 2 Specify the number of...

Page 249: ...n while processing the print job the screen to select a method to cancel reservation is displayed If you tap Cancel all reservations you can cancel printing all photos If you tap Cancel the last reser...

Page 250: ...ters The following screen is displayed before printing Setting Items Flick vertically to display setting items and tap the setting item to display the settings Tap to specify the setting Note Dependin...

Page 251: ...nt Photo fix When Auto photo fix is selected the scene or person s face of a shot photo is recognized and the most suitable correction for each photo is made automatically It makes a darkened face by...

Page 252: ...Device user settings 252...

Page 253: ...Disc Label Printing Copying Label Side of Disc Printing Photo from Memory Card onto Disc Label 253...

Page 254: ...Operation Panel 3 Select Disc label The print area setting screen is displayed 4 Specify print area A Specify the outer circle B Specify the inner circle Note Measure the outer and inner diameters of...

Page 255: ...t Be sure to load the copy source BD DVD CD with its label side down on the center of the Platen Glass If you load it near the edge of the Platen Glass part of the image may be cut off 7 After checkin...

Page 256: ...Do not touch the printing surface until the ink has dried To keep the print quality at an optimal level we recommend you stop printing discs once every ten discs when printing more than ten discs cont...

Page 257: ...ed 4 Select Print photos to disc label The print area setting screen is displayed 5 Insert memory card into card slot Note When you insert the memory card before you displays the memory card print men...

Page 258: ...meter For information on printable discs contact their manufacturers 7 Specify the amount of ink If the print result is blurry select Bleed proof Blurring may be reduced by printing with less ink 8 Se...

Page 259: ...or expose the disc to direct sunlight to dry the ink Do not touch the printing surface until the ink has dried To keep the print quality at an optimal level we recommend you stop printing discs once e...

Page 260: ...ffers from the print settings Note The default display setting is different between when you print or copy from the operation panel of the printer and when you print using the printer driver Default S...

Page 261: ...settings you can specify by the printer driver or on the touch screen For Windows Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer P...

Page 262: ...splays the paper setting specified for printing or copying under the message Check the message and select OK When the screen to select the operation is displayed select one of the operations below Not...

Page 263: ...ster them to the printer For more on the proper combination of paper settings you can specify by the printer driver or on the touch screen For Windows Paper Settings on the Printer Driver and the Prin...

Page 264: ...the message which prevents misprinting is disabled The printer starts printing or copying even though the paper settings for printing or copying and the paper information registered to the printer are...

Page 265: ...oad paper 3 Select Copy on the HOME screen Using the Operation Panel 4 Select Standard copy The Copy standby screen is displayed 5 Load original on platen glass 6 Specify settings as necessary A The c...

Page 266: ...you keep touching here the number scrolls by 10 C Tap to display the print setting items For more on the setting items Setting Items for Copying D Tap to preview an image of the printout on the previe...

Page 267: ...ncel copying touch the Stop button Adding Copying Job Reserve copy You can add the copying job while printing Reserve copy The screen below is displayed when you can add the copying job Load the origi...

Page 268: ...data If you tap Cancel the last reservation you can cancel the last copying job If you set a document of too many pages to add the copying job Cannot add more copy jobs Please wait a while and redo th...

Page 269: ...yed by tapping Settings on the Copy standby screen In Borderless copy Frame erase copy or ID card copy The following screen is displayed before copying Setting Items Flick to display setting items and...

Page 270: ...screen Change the setting following the on screen instructions Following setting items can be changed Magnif Magnification Specify the reduction enlargement method Reducing Enlarging Copies Intensity...

Page 271: ...Standard or High for Print qlty and try copying again Select High for Print qlty to copy in grayscale Grayscale renders tones in a range of grays instead of black or white Layout Select the layout Cop...

Page 272: ...Scanning Using Scanner Driver ICA Driver Using IJ Scan Utility Using Scanner Driver ICA Driver Scanning Using AirPrint Using IJ Scan Utility Lite Scanning Tips Positioning Originals Scanning from Comp...

Page 273: ...Scanning Using Scanner Driver ICA Driver Using IJ Scan Utility Using Scanner Driver ICA Driver 273...

Page 274: ...ts Scanning Photos Scanning with Favorite Settings Scanning Originals Larger than the Platen Image Stitch Adjusting Cropping Frames in the Image Stitch Window Scanning Multiple Originals at One Time S...

Page 275: ...ment or magazine for better readability and Photo is best suited for scanning photos Note For details on the IJ Scan Utility main screen see IJ Scan Utility Main Screen Save Scanned Images Automatical...

Page 276: ...Important Some functions are available only when My Image Garden is installed Note To set the applications to integrate with see Settings Dialog 276...

Page 277: ...ve changed from USB to network connection set up the network environment from IJ Scan Utility Network Scan Settings Select Applications from Go menu of Finder and then double click Canon Utilities IJ...

Page 278: ...canner or printer is turned on 2 Place items on platen Positioning Originals Scanning from Computer 3 Start IJ Scan Utility 4 Click Auto Scanning starts Note To cancel the scan click Cancel To apply s...

Page 279: ...ility Screens IJ Scan Utility Main Screen Settings Dialog Settings Auto Scan Dialog Settings Document Scan Dialog Settings Photo Scan Dialog Settings Save to PC Auto Dialog Settings General Settings D...

Page 280: ...cally Save settings and the response after scanning can be specified in the Settings Auto Scan dialog Document Scans items as documents and saves them to a computer Scan save settings and the response...

Page 281: ...nts when scanning Save settings and the response after scanning can be specified in the Settings Driver dialog Instructions Opens this guide Settings Displays the Settings dialog in which you can spec...

Page 282: ...m a Computer Tab Set the default actions when scanning from IJ Scan Utility or My Image Garden Settings Auto Scan Dialog Settings Document Scan Dialog Settings Photo Scan Dialog Settings Custom Scan D...

Page 283: ...When the Settings dialog is displayed from My Image Garden the Scanning from the Operation Panel tab does not appear General Settings Tab Set the model to use file size restriction on e mail attachme...

Page 284: ...items for Application Settings do not appear Supported Items Photos postcards business cards magazines newspapers documents and BD DVD CD Important To scan the following types of items specify the it...

Page 285: ...able this function 2 Save Settings Area File Name Enter the file name of the image to be saved When you save a file the date and four digits are appended to the set file name in the _20XX0101_0001 for...

Page 286: ...canned images in it The folder will be created with a name such as 20XX_01_01 Year_Month_Date If this checkbox is not selected files are saved directly in the folder specified in Save in 3 Application...

Page 287: ...pop up menu select Add from the pop up menu then click Plus in the displayed dialog and specify the application or folder Instructions Opens this guide Defaults You can restore the settings in the di...

Page 288: ...d scan settings to scan items as documents 1 Scan Options Area 2 Save Settings Area 3 Application Settings Area Important When the Settings dialog is displayed from the Scan screen of My Image Garden...

Page 289: ...ion Settings Image Processing Settings Click Right Arrow to set the following Note When Color Mode is Black and White only Reduce gutter shadow Correct slanted text document and Detect the orientation...

Page 290: ...cted correctly Documents in which the text lines are inclined more than 10 degrees or the angles vary by line Documents containing both vertical and horizontal text Documents with extremely large or s...

Page 291: ...ctures folder Important When the Settings dialog is displayed from My Image Garden this option does not appear Data Format Select the data format in which to save the scanned images You can select JPE...

Page 292: ...ill be created with a name such as 20XX_01_01 Year_Month_Date If this checkbox is not selected files are saved directly in the folder specified in Save in Check scan results and specify save settings...

Page 293: ...ication from the pop up menu Do not start any application Saves to the folder specified in Save in Note To add an application or folder to the pop up menu select Add from the pop up menu then click Pl...

Page 294: ...ng images to a computer after scanning them from the operation panel by automatically detecting the item type 1 Scan Options Area 2 Save Settings Area 3 Application Settings Area 1 Scan Options Area P...

Page 295: ...nation folder The default save folder is the Pictures folder Data Format Auto is selected The following data formats are automatically applied according to the item type when saving Photos postcards B...

Page 296: ...You can specify the application from the pop up menu Send to an application Select this when you want to use the scanned images as they are in an application that allows you to browse or organize imag...

Page 297: ...elect the desired product from the list In addition for network connection select one with Network after the product name Note With network connection Select appears on the right side of the product n...

Page 298: ...les Displays the folder in which to save images temporarily Click Browse to specify the destination folder Instructions Opens this guide Defaults You can restore the settings in the displayed screen t...

Page 299: ...the network selection screen and select the new Bonjour service name from Scanners Instructions Opens this guide Scan from Operation Panel Settings The Scan from Operation Panel Settings screen appea...

Page 300: ...r printer does not appear or cannot be selected check the following click OK to close the screen then reopen it and try selecting again The scanner driver ICA Image Capture Architecture driver is inst...

Page 301: ...Corrections and Color Adjustments for details on the setting procedures for image correction and color adjustment Refer to General Notes Scanner Driver for the scanner driver Refer to Updating the Sc...

Page 302: ...ngs Scanning may take longer than usual when image correction or color adjustment is applied Image Adjustment When Image Adjustment is set the brightness of the specified portion of the image is optim...

Page 303: ...reduction process may remain or delicate parts of the image may be removed Important This function may not be effective for some types of photos Note It is recommended that you select None when scanni...

Page 304: ...this when the effect level is too strong with the medium setting Medium It is recommended that you normally select this setting High Select this when the effect level is too weak with the medium setti...

Page 305: ...harp Mask If Unsharp Mask is enabled some moire effects may remain Note Scanning takes longer than usual when you enable Descreen Reduce Show through Use this function to reduce show through in duplex...

Page 306: ...able from the computer and reconnect it 3 Turn on the machine Do not connect two or more scanners or multifunction printers with scanner function to the same computer simultaneously If multiple scanni...

Page 307: ...Updating the Scanner Driver Obtaining the Latest Scanner Driver Before Installing the Scanner Driver Installing the Scanner Driver 307...

Page 308: ...anner driver may solve some problems you have experienced To obtain the scanner driver access our website and download the scanner driver for your model Important Scanner driver can be downloaded for...

Page 309: ...strator of the computer You will be required to enter the name and password of the user with administrator privileges If you have multiple user accounts on Mac OS X log in with the first administrator...

Page 310: ...annot install this software If an authentication screen appears enter the administrator s name and password then click Install Software 4 Complete the installation The scanner driver is installed Set...

Page 311: ...Scanning Using AirPrint Using IJ Scan Utility Lite 311...

Page 312: ...cs Scanning Originals Larger than the Platen Image Stitch Adjusting Cropping Frames in the Image Stitch Window Scanning Multiple Documents at One Time from the ADF Auto Document Feeder Saving after Ch...

Page 313: ...ext in a document for better readability or Photo to scan with settings suitable for photos according to the item type or your purpose Note For details on the IJ Scan Utility Lite main screen see IJ S...

Page 314: ...Important Some functions are available only when My Image Garden is installed Note To set the applications to integrate with see Settings Dialog 314...

Page 315: ...d then double click Canon Utilities IJ Scan Utility Canon IJ Scan Utility Lite icon to start IJ Scan Utility Lite Important If an available scanner or printer is not detected an error message appears...

Page 316: ...e Settings dialog as required Note Refer to the following pages for details on the setting items in the Settings dialog Settings Document Scan Dialog Settings Photo Scan Dialog Settings Custom Scan Di...

Page 317: ...IJ Scan Utility Lite Screens IJ Scan Utility Lite Main Screen Settings Dialog Settings Document Scan Dialog Settings Photo Scan Dialog Settings General Settings Dialog 317...

Page 318: ...it after a while and then select the Bonjour service name from Product Name If you have installed the ICA Image Capture Architecture driver for your scanner or printer and are using it with USB connec...

Page 319: ...anning can be specified in the Settings Driver dialog OCR Scan text in scanned magazines and newspapers and display it in a specified application E mail You can send scanned images via e mail Scan sav...

Page 320: ...Computer Tab Set the default actions when scanning from IJ Scan Utility Lite or My Image Garden Settings Document Scan Dialog Settings Photo Scan Dialog Settings Custom Scan Dialog Settings Scan and S...

Page 321: ...General Settings Tab Set the model to use file size restriction on e mail attachment and language for detecting text in images Settings General Settings Dialog 321...

Page 322: ...Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings 322...

Page 323: ...platen Photos that have been cut to irregular shapes and items smaller than 1 2 inches 3 cm square cannot be cropped accurately when scanning Reflective disc labels may not be scanned as expected If...

Page 324: ...F scan by specifying the data format Multiple items Allow 0 4 inch 1 cm or more space between the edges di agonally striped area of the platen and items and between items Portions placed on the diagon...

Page 325: ...s longer than USB connection Setting for Scanning with IJ Scan Utility In the IJ Scan Utility main screen select your scanner or printer that is connected to a network 1 Start IJ Scan Utility 2 Select...

Page 326: ...hen click OK The IJ Scan Utility main screen reappears You can scan from the operation panel Note If the Bonjour service name of your scanner or printer does not appear or cannot be selected check the...

Page 327: ...a to Computer Using Operation Panel Basics Sending Scanned Data as E Mail from Computer Setting Items for Scanning Using Operation Panel Setting Up Operation Panel with IJ Scan Utility Windows Setting...

Page 328: ...computer is in the sleep or standby mode If you perform scanning via a network connection make sure all the required settings have been specified For Windows Network Scan Settings For Mac OS Network S...

Page 329: ...a to the computer using WSD one of the network protocols supported in Windows select Enable for WSD scan from this device on WSD setting on Common settings in LAN settings under Device settings WSD se...

Page 330: ...ollowing items can be scanned Photos postcards visiting cards magazines newspapers documents BD DVD CDs The following items cannot be scanned properly A4 sized photos Documents smaller than 5 inches x...

Page 331: ...rmation screen asking you if you continue scanning is displayed after scanning is complete If you continue scanning load the original on the platen glass and start scanning If you do not continue scan...

Page 332: ...ming In addition you can edit or print the scanned images using the compatible application software to make better use of them For Windows Scanning Photos and Documents For Mac OS Scanning Photos and...

Page 333: ...the data If the setting which cannot be specified in combination is selected and Error details are displayed on the touch screen In this case tap on the upper left on the touch screen to check the mes...

Page 334: ...hoto is selected for Doc type Descreen A printout consists of minute dots to make characters or graphs Interfering with each dot may result in uneven shades or a striped pattern Select ON if you notic...

Page 335: ...s Message Appears Frequently Asked Questions Examples of Problems Printer Does Not Move Power Does Not Come On Power Shuts Off By Itself Display on Touch Screen Is Off Touch Screen Shows Wrong Languag...

Page 336: ...nnot Set Correctly Installation Cannot Install MP Drivers Easy WebPrint EX Does Not Start or Easy WebPrint EX Menu Does Not Appear Windows Updating Printer Driver in Network Environment Windows Error...

Page 337: ...Wireless Router or Changing Its Settings Cannot Access to Internet on Wireless LAN from Communication Device Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect Smartphon...

Page 338: ...twork Information Restoring to Factory Defaults Printing Network Settings Default Network Settings Changing LAN Connection Method Changing Wireless LAN Connection Method Printing Scanning from Smartph...

Page 339: ...rom USB to LAN Connection Printing Network Settings Changing LAN Connection Method Changing Wireless LAN Connection Method Problems while Using Printer Message Appears on Computer During Setup Printin...

Page 340: ...s Note You can connect the printer and computer using a USB cable USB connection Prepare a USB cable For details see Connecting to Another Computer via LAN Changing from USB to LAN Connection Network...

Page 341: ...work printer administrator to manage printers on network Network Settings IJ Network Device Setup Utility Windows Troubleshooting See Network Settings and Common Problems for troubleshooting on networ...

Page 342: ...802 11n only The connection between your device and the wireless router will be temporarily disabled while the setting is changed Do not proceed to the next screen of this guide until setup is complet...

Page 343: ...ith each other Firmware updates for the printer are not available while using Wireless Direct When a device has been connected to the printer without using a wireless router and you want to set it up...

Page 344: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 344...

Page 345: ...nter Settings Screen During Setup Windows Cannot Proceed beyond Printer Connection Screen Connect Cable Screen While using printer Cannot Find Printer while Using Wireless LAN Cannot Find Printer whil...

Page 346: ...ess LAN Settings Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Wireless LAN Environment Cannot Find Printer on Check Printer Settings Screen During Wi...

Page 347: ...ter on Check Printer Settings Screen During Wired LAN Setup Windows Checking Security Software Settings Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup Windows Checking Rou...

Page 348: ...rinter and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to re...

Page 349: ...Settings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and n...

Page 350: ...displayed on the touch screen If icon is not displayed The printer is not set to allow wireless communication Click Wireless LAN Setup Information on the Check Printer Settings screen to check the sta...

Page 351: ...e used Place the wireless router and printer where there are no obstacles between them Wireless communication between different rooms or floors is generally poor Wireless communication can be impeded...

Page 352: ...r more on the wireless router refer to the instruction manual supplied with the wireless router or contact its manufacturer After taking measures above click Redetect on the Check Printer Settings scr...

Page 353: ...nother device To check the printer s IP address print out the network settings information or use the operation panel to display it Display on the touch screen LAN settings Print the network settings...

Page 354: ...the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communic...

Page 355: ...and DHCP function Make sure the same radio channel is assigned to the wireless router and the printer To check the settings of the wireless router see the instruction manual supplied with the wireles...

Page 356: ...printer and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to r...

Page 357: ...ter Settings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer an...

Page 358: ...displayed on the touch screen If icon is not displayed The printer is not set to allow wired communication Turn on wired communication on the printer Once you have turned on wired communication redo t...

Page 359: ...nother device To check the printer s IP Address print out the network settings information or use the operation panel to display it Display on the touch screen LAN settings Print the network settings...

Page 360: ...the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up the network commu...

Page 361: ...ing MAC address filtering and DHCP function For more on checking the settings of the router refer to the instruction manual supplied with the router or contact its manufacturer After checking the rout...

Page 362: ...only if you cannot proceed beyond the Printer Connection screen Check2 Follow procedure below to connect printer and computer again Important For Mac OS make sure the lock icon is on the lower left of...

Page 363: ...software running 6 Redo setup according to instructions on Canon website Note You can use the Setup CD ROM to redo setup For Mac OS 1 Click Next If the Installation Failure screen appears click Exit...

Page 364: ...lity Screen Check5 Make sure printer and wireless router network settings match Make sure the network settings of the printer e g wireless router name SSID network key etc are identical with those of...

Page 365: ...ou use the smartphone tablet make sure that its Wi Fi setting is enabled Check9 Make sure Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver...

Page 366: ...Network Connection Problems Printer Suddenly Cannot Be Used Network Key Unknown Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings 366...

Page 367: ...turn it off and on again It may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router...

Page 368: ...eless router as far away from interference sources as possible Note Though an antenna is attached to most wireless routers note that some of them have it inside Check6 Make sure wireless signal is str...

Page 369: ...ls refer to your device s instruction manual Check4 Make sure printer is selected as connection for device e g smartphone or tablet Select the identifier for wireless direct SSID specified for the pri...

Page 370: ...interference Place the wireless router as far away from interference sources as possible Place devices a suitable distance from the printer Check7 Make sure 5 devices are already connected Wireless Di...

Page 371: ...Drivers using the Setup CD ROM or install them from the Canon website For Mac OS Install the MP Drivers from the Canon website Check3 When using wireless LAN make sure wireless router does not restric...

Page 372: ...omputer can communicate with the wireless router Note For Windows set up the printer to match the wireless router settings using IJ Network Device Setup Utility Selecting WPA WPA2 or WPA WPA2 is recom...

Page 373: ...click Search on the Network Settings Wireless LAN screen in IJ Network Device Setup Utility follow the on screen instructions to set the WEP key length format and the number For details see If WEP De...

Page 374: ...ncryption Key on Wireless Router Check1 Check wireless router setting To check the wireless router setting see the instruction manual provided with the wireless router or contact its manufacturer Make...

Page 375: ...the encryption type for the printer and it subsequently cannot communicate with the computer make sure the encryption type for the computer and the wireless router matches the type set for the printe...

Page 376: ...Other Network Problems Checking Network Information Restoring to Factory Defaults Message Appears on Computer During Setup Packets Are Sent Constantly Windows 376...

Page 377: ...ce Setup Utility Screen You can display the printer s MAC address on the touch screen System information Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your comp...

Page 378: ...the Start screen select the Search charm and search for Command Prompt In Windows 7 or Windows Vista click Start All Programs Accessories Command Prompt 2 Type the ping command and press Enter The pi...

Page 379: ...ime 1 739 ms XXX XXX XXX XXX ping statistics 3 packets transmitted 3 packets received 0 packet loss If packet loss is 100 communication is not taking place Otherwise computer is communicating with tar...

Page 380: ...faults use the Setup CD ROM or follow the instructions on the Canon website to redo setup For Mac OS Initialization erases all network settings on the printer making printing or scanning operation fro...

Page 381: ...Printing Problems Printing Does Not Start No Ink Comes Out Paper Does Not Feed Properly No Paper Error Cannot Print on Disc Label Print Results Are Unsatisfactory 381...

Page 382: ...lay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer over a LAN make sure the printer...

Page 383: ...ia Type in the Main sheet of printer driver matches paper loaded in printer 3 Make sure Page Size setting in Page Setup sheet of printer driver is same as size set in step 1 For Mac OS 1 Make sure eit...

Page 384: ...ge Windows Click Print Options on Page Setup sheet of the printer driver Then set Prevention of Print Data Loss to On in the dialog that appears This may reduce print quality Check9 If printing from y...

Page 385: ...ning and print head deep cleaning see If Printing Is Faint or Uneven If nozzle check pattern is not printed correctly Check if the ink tank for the problem color is empty If the ink tank is not empty...

Page 386: ...right and left paper guides with the paper stack Loading Paper In the cassette be sure to load only plain paper When you load the paper on the cassette place the print side facing DOWN and align the...

Page 387: ...er unplug it from the power supply then remove the foreign object Note If the feed slot cover is opened close it slowly Check7 Clean paper feed roller Cleaning Paper Feed Rollers Note Cleaning the pap...

Page 388: ...ver and rear cover attached properly See Rear View for the positions of the transport unit cover and the rear cover If the measures above do not solve the problem contact your nearest Canon service ce...

Page 389: ...acing the disc tray see Placing a Printable Disc Check3 If disc label printing stops before it is complete try operation again If a certain period of time has elapsed while disc label printing is in p...

Page 390: ...The disc tray will automatically be ejected When the disc tray is pulled out place the disc tray M is on the upper side again and retry printing For more on placing the disc tray see Placing a Printa...

Page 391: ...epending on what you are using your printer for Copying Check the settings using the operation panel Setting Items for Copying Copying a photo Check the settings using the operation panel Copying Phot...

Page 392: ...lved check other causes See also the sections below Paper Is Blank Printing Is Blurry Colors Are Wrong White Streaks Appear Lines Are Misaligned Paper Is Smudged Printed Surface Is Scratched Vertical...

Page 393: ...Paper Is Blank Printing Is Blurry Colors Are Wrong White Streaks Appear Printing Is Blurry Colors Are Wrong 393...

Page 394: ...k tank B peel it off Check4 Are the print head nozzles clogged Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles For details on printing the nozzl...

Page 395: ...er on the rear tray load paper with the printable side facing up When you load paper in the cassette load paper with the printable side facing down Refer to the instruction manual supplied with the pa...

Page 396: ...nt head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer For Windows Aligning the...

Page 397: ...per When using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the paper surface and redu...

Page 398: ...the setting to prevent paper abrasion will widen the clearance between the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printer to...

Page 399: ...sting Intensity Copying Setting Items for Copying Check6 Do not print outside recommended printing area If you print outside the recommended printing area of your paper ink may stain the lower edge of...

Page 400: ...er Setup Window 3 Click Maintenance tab and Custom Settings 4 Drag Ink Drying Wait Time slide bar to set wait time and click OK 5 Check message and click OK For Mac OS 1 Make sure printer is turned on...

Page 401: ...Are Unsatisfactory Note The direction of the vertical line pattern may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printouts...

Page 402: ...Scanning Problems Mac OS Scanning Problems IJ Scan Utility Error Messages IJ Scan Utility Lite Error Messages Scanner Driver ICA Driver Error Messages 402...

Page 403: ...Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 403...

Page 404: ...t the USB cable to a different USB port on the computer Check 3 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 4 With network...

Page 405: ...website Check 2 Select your scanner or printer on the application s menu Note The operation may differ depending on the application Check 3 Make sure that the application supports the ICA driver You c...

Page 406: ...nd try scanning again If you still cannot communicate restart the computer With network connection check the connection status and reconnect as needed If the same error message still appears restart t...

Page 407: ...ed for detection is scanned Make sure the Docu ment Language in the Settings General Set tings dialog matches the document language Make sure there is text in the document Cannot communicate with scan...

Page 408: ...Mechanical Problems Power Does Not Come On Power Shuts Off By Itself USB Connection Problems Cannot Communicate with Printer via USB Touch Screen Shows Wrong Language 408...

Page 409: ...er plug is securely connected to printer and then turn it back on Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn it on again If this does not solve the problem...

Page 410: ...printer driver setup window and in Auto Power in Maintenance sheet select Disable for Auto Power Off If you are using a Mac OS and if you do not want the printer to turn off automatically Open Canon I...

Page 411: ...ts Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB...

Page 412: ...n Check2 Connect USB cable properly As the illustration below the USB port is at the back of the printer Check3 Make sure Enable bidirectional support is selected in Ports sheet of properties dialog b...

Page 413: ...Installation and Download Problems Cannot Install MP Drivers Easy WebPrint EX Does Not Start or Easy WebPrint EX Menu Does Not Appear Windows 413...

Page 414: ...st on left In Windows 7 or Windows Vista click Start and then click Computer 2 Double click the CD ROM icon in the window that appears If the contents of the CD ROM appear double click MSETUP4 EXE If...

Page 415: ...omputer and then reinstall the MP Drivers Deleting the Unnecessary MP Drivers Reinstall the MP Drivers with the Setup CD ROM or install them from the Canon website Note If the installer was stopped du...

Page 416: ...ructions to install the latest MP Drivers that you downloaded In the connection method selection screen select Use the printer with wireless LAN connection The printer is detected automatically in the...

Page 417: ...Errors and Messages An Error Occurs Message Appears 417...

Page 418: ...scribed in the message When an error occurs a message is displayed on the computer screen or the touch screen Depending on the error a Support Code error number is displayed on the computer screen or...

Page 419: ...Code and a message are displayed on the touch screen For details on how to resolve errors see List of Support Code for Error Note For details on how to resolve errors without Support Codes see Messag...

Page 420: ...en Check the message and take an appropriate action Data of supported types are not saved There is no image data saved on the memory card that can be read by this printer The printer may not recognize...

Page 421: ...plugging the power cord Writing Error Output Error Communication Error Windows Check1 If POWER lamp is off make sure printer is plugged in and turn it on The POWER lamp flashes while the printer is in...

Page 422: ...e Manager 2 Double click Universal Serial Bus controllers and USB Printing Support If the USB Printing Support Properties screen does not appear make sure the printer is correctly connected to the com...

Page 423: ...oes not reappear Note When the information is being sent a warning such as an Internet security message may appear Make sure the program name is IJPLMUI exe and allow it If you clear Send automaticall...

Page 424: ...rinter Scanner Fax Extended Survey Program 3 Select Change If you select Yes after you have followed the on screen instructions the confirmation screen will appear at the time of the next survey If yo...

Page 425: ...he Inkjet Printer Scanner Fax Extended Survey Program icon will appear in the dock at the time of the next survey If you do not agree to participate in survey program Click Do not agree The confirmati...

Page 426: ...Utilities folder and Inkjet Extended Survey Program folder 2 Double click Canon Inkjet Printer Scanner Fax Extended Survey Program icon Do not display the confirmation screen when information is sent...

Page 427: ...ars on Touch Screen and Computer Screen 1000 to 1ZZZ 1000 1001 1002 1003 1200 1240 1258 1259 1270 1300 1303 1304 1309 1310 1313 1401 1403 1405 140B 1410 1411 1412 1413 1414 1415 1551 1552 1600 1660 16...

Page 428: ...801 6900 6901 6902 6910 6911 6920 6921 6930 6931 6932 6933 6934 6935 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 6950 6960 6A80 6A81 6A82 A000 to ZZZZ B202 B203 B204 B205 C000 For paper jam supp...

Page 429: ...00 If you cannot see the jammed paper at the paper output slot or the rear tray If the paper fed from the cassette is jammed 1303 If the paper is jammed when performing automatic duplex printing 1304...

Page 430: ...cted automatically If paper becomes jammed during printing and you need to turn off the printer to remove it tap Stop to stop the printing before you turn off the printer If the paper tears and you ca...

Page 431: ...ng the paper make sure you are using suitable paper and loading it correctly We recommend using paper sizes other than A5 to print documents with photos or graphics A5 paper may curl and jam as it lea...

Page 432: ...Pull out the cassette and then remove the paper slowly with both hands If the measures above do not solve the problem see Removing Jammed Paper from Rear Side to open the rear cover and to remove the...

Page 433: ...over 4 Slowly pull out paper Note Do not touch the inner parts of the printer If you were not able to remove the paper in this step detach the transport unit cover and remove the paper by following th...

Page 434: ...d 4 Attach transport unit cover Insert the transport unit cover slowly all the way into printer and take down the transport unit cover 5 Attach rear cover Insert the projections of the right side of t...

Page 435: ...If the measures above do not solve the problem contact your nearest Canon service center to request a repair 435...

Page 436: ...sures above do not solve the problem see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper Removing Jammed Paper from Rear Side Note If paper becomes jammed during pr...

Page 437: ...s of the printer If you were not able to remove the paper in this step detach the transport unit cover and remove the paper by following these steps 1 Detach transport unit cover Lift up the transport...

Page 438: ...owly all the way into printer and take down the transport unit cover 5 Attach rear cover Insert the projections of the right side of the rear cover into the printer and then push the left side of the...

Page 439: ...es above do not solve the problem see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper Removing Jammed Paper from Rear Side Note If paper becomes jammed during print...

Page 440: ...s of the printer If you were not able to remove the paper in this step detach the transport unit cover and remove the paper by following these steps 1 Detach transport unit cover Lift up the transport...

Page 441: ...owly all the way into printer and take down the transport unit cover 5 Attach rear cover Insert the projections of the right side of the rear cover into the printer and then push the left side of the...

Page 442: ...the printing before you turn off the printer 1 Turn off printer and unplug it 2 Open scanning unit cover Important Do not touch white belt A If you soil or scratch this part by touching it with paper...

Page 443: ...mmed paper firmly in both hands If the paper is rolled up pull out it 5 Slowly pull out paper so as not to tear it Pull out the paper at an angle of about 45 degrees 6 Make sure all jammed paper is re...

Page 444: ...it up once and then take it down gently All jobs in the print queue are canceled Redo the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly If a p...

Page 445: ...r in the rear tray Set paper information for the paper in the rear tray After carrying out the above measures select OK on the touch screen Important Be sure to close the feed slot cover after loading...

Page 446: ...d paper in the cassette Set paper information for the paper in the cassette After carrying out the above measures select OK on the touch screen Note Once the cassette is inserted the screen for settin...

Page 447: ...1200 Cause Scanning unit cover is open What to Do Close the scanning unit cover and wait for a while Do not close it while you are replacing an ink tank 447...

Page 448: ...1401 Cause Print head may be damaged What to Do Contact your nearest Canon service center to request a repair 448...

Page 449: ...progress and you want to continue printing select OK on the printer with the ink tank installed Then printing can continue Replacing the ink tank is recommended after the printing The printer may be...

Page 450: ...1660 Cause An ink tank is not installed What to Do Install the ink tank 450...

Page 451: ...nk level Touch Stop on the printer for at least 5 seconds and then release it With this operation disabling the function for detecting the remaining ink level is memorized Please be advised that Canon...

Page 452: ...nk level To disable this function touch Stop on the printer for at least 5 seconds and then release it With this operation disabling the function for detecting the remaining ink level is memorized Ple...

Page 453: ...ull What to Do Select OK on the touch screen to continue printing Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels th...

Page 454: ...o Open the scanning unit cover and make sure the tape for securing the print head holder during transportation has been removed If the tape is still there remove it and close the scanning unit cover I...

Page 455: ...on the Printer Driver and the Printer Paper Size Mac OS For copying make the copy paper settings to match cassette paper information set on the printer See below for details on cassette paper informat...

Page 456: ...oaded paper Select this option to print or copy onto the paper in the cassette without changing the paper settings For example if the print or copy paper setting is A5 and cassette paper information i...

Page 457: ...ype Windows Paper Settings on the Printer Driver and the Printer Media Type Mac OS Paper Settings on the Printer Driver and the Printer Paper Size Windows Paper Settings on the Printer Driver and the...

Page 458: ...orientation on the platen glass Make sure the platen glass and the print head alignment sheet are not dirty Make sure the loaded paper is correct For automatic print head alignment load A4 or Letter...

Page 459: ...oad print head alignment sheet on platen glass Place the printed side down and align the mark in the upper left corner of the sheet with the alignment mark 2 Slowly close the document cover and select...

Page 460: ...4103 Cause Cannot perform printing with current print settings What to Do Tap Stop on the touch screen to cancel printing Then change the print settings and retry printing 460...

Page 461: ...inter error has occurred What to Do Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request...

Page 462: ...inter error has occurred What to Do Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request...

Page 463: ...Remove any impediment Make sure the ink tanks are properly installed Press ink tanks until they click into place Turn the printer back on If this does not solve the problem contact your nearest Canon...

Page 464: ...inter error has occurred What to Do Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request...

Page 465: ...e Printer error has occurred What to Do Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or...

Page 466: ...remove it depending on the jammed location and cause List of Support Code for Error Paper Jams Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the p...

Page 467: ...Remove any impediment Make sure the ink tanks are properly installed Press ink tanks until they click into place Turn the printer back on If this does not solve the problem contact your nearest Canon...

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