Canon PIXMA TS6250 Online Manual Download Page 424

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Message (Support Code) Appears

This section describes some of the errors and messages that may appear.

Note

• A support code (error number) is displayed on the computer for some errors. For details on errors that

have support code, see

List of Support Code for Error

If a message appears on the touch screen, see below.

Message Appears on Touch Screen

If a message appears on the computer, see below.

Error Regarding Automatic Duplex Printing Is Displayed
Error Regarding Power Cord Being Unplugged Is Displayed (Windows)
Writing Error/Output Error/Communication Error (Windows)
Other Error Messages (Windows)

Message Appears on Touch Screen

Check the message and take an appropriate action.

•

Power was not turned off correctly the last time. Press the

button when turning power off.

The printer may have been unplugged while the power was still on.

Select

on the touch screen.

Note

• See

Unplugging the Printer

to unplug the printer correctly.

•

Cannot connect to the server. Please wait a while and try again.

The printer cannot connect to the server due to a communication error.

Select

on the touch screen and try again after a while.

Error Regarding Automatic Duplex Printing Is Displayed

Check

See Automatic Duplex Printing Problems and take the appropriate action.

424

Summary of Contents for PIXMA TS6250

Page 1: ...TS6200 series Online Manual English...

Page 2: ...econfiguration Method of Wi Fi Connection 55 IJ Network Device Setup Utility Windows 56 IJ Network Device Setup Utility 57 Starting Up IJ Network Device Setup Utility 58 Diagnosing and Repairing Netwo...

Page 3: ...Nozzle Check Pattern 115 Examining the Nozzle Check Pattern 117 Cleaning the Print Head 119 Deep Print Head Cleaning 121 Aligning the Print Head 123 Cleaning 126 Cleaning Paper Feed Rollers 127 Clean...

Page 4: ...egistering a Frequently Used Printing Profile 177 Setting the Ink Tank to be Used 179 Managing the Printer Power 180 Changing the Printer Operation Mode 182 Changing Settings from Operation Panel 184...

Page 5: ...ting 230 Scaled Printing 233 Page Layout Printing 236 Tiling Poster Printing 238 Duplex Printing 241 Setting Up Envelope Printing 245 Printing on Postcards 247 Overview of the Printer Driver 249 Canon...

Page 6: ...Gear Scanner Driver 319 Starting ScanGear Scanner Driver 321 Scanning in Basic Mode 322 ScanGear Scanner Driver Screens 325 Basic Mode Tab 326 Advanced Mode Tab 334 General Notes Scanner Driver 340 Sc...

Page 7: ...een 365 Cannot Find Printer while Using Wi Fi 367 Network Connection Problems 370 Printer Suddenly Stopped Working for Some Reason 371 Network Key Password Unknown 376 Printer Cannot Be Used After Rep...

Page 8: ...vers Installation Windows 419 Updating MP Drivers in Network Environment Windows 421 Errors and Messages 422 An Error Occurs 423 Message Support Code Appears 424 List of Support Code for Error 427 Lis...

Page 9: ...4103 457 5011 458 5012 459 5100 460 5200 461 5B00 462 6000 463 C000 464...

Page 10: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 10...

Page 11: ...onal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to...

Page 12: ...ws For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace ri...

Page 13: ...liates in the USA and or other countries Note The formal name of Windows Vista is Microsoft Windows Vista operating system Copyright c 2003 2015 Apple Inc All rights reserved Redistribution and use in...

Page 14: ...indicated by a copyright notice that is included in or attached to the work an example is provided in the Appendix below Derivative Works shall mean any work whether in Source or Object form that is...

Page 15: ...excluding those notices that do not pertain to any part of the Derivative Works and 4 If the Work includes a NOTICE text file as part of its distribution then any Derivative Works that You distribute...

Page 16: ...such obligations You may act only on Your own behalf and on Your sole responsibility not on behalf of any other Contributor and only if You agree to indemnify defend and hold each Contributor harmles...

Page 17: ...bridge Broadband Ltd copyright notice BSD Portions of this code are copyright c 2001 2003 Cambridge Broadband Ltd All rights reserved Redistribution and use in source and binary forms with or without...

Page 18: ...S OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWA...

Page 19: ...CIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY O...

Page 20: ...DISCLAIMED IN NO EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GO...

Page 21: ...in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the na...

Page 22: ...opy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sub...

Page 23: ...ght notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the doc...

Page 24: ...fications in commercial products We disclaim all warranties covering The FreeType Project and assume no liability related to The FreeType Project Finally many people asked us for a preferred form for...

Page 25: ...copies of source files o Redistribution in binary form must provide a disclaimer that states that the software is based in part of the work of the FreeType Team in the distribution documentation We a...

Page 26: ...out modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer...

Page 27: ...Basic Operation Printing Photos from a Computer Printing Photos from a Smartphone Tablet Copying 27...

Page 28: ...nt photos with Easy PhotoPrint Editor 1 Open rear tray cover A Pull straight up and fold back paper support B 2 Open the feed slot cover C 3 Slide right paper guide D to open both paper guides 4 Load...

Page 29: ...ht paper guide D to align with both sides of paper stack 6 Close feed slot cover C gently After closing the feed slot cover the paper setting confirmation screen for the rear tray appears on the touch...

Page 30: ...on H Be sure to open the operation panel before printing If the operation panel is close the printer does not start printing 9 Start Easy PhotoPrint Editor For Windows The procedure below is for a com...

Page 31: ...s K you want to print and select Open L For Windows To select two or more photos at a time click photos while pressing the Ctrl key For macOS To select two or more photos at a time click photos while...

Page 32: ...oto disables the number of copies setting specified for each photo When unchecked the previous settings for each copy are re enabled for specifying the number of copies is also re enabled 14 Start pri...

Page 33: ...nload Canon PRINT Inkjet SELPHY see below Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet SELPHY 1 Open rear tray cover A Pull straight up and fold back paper support B 2 Open the fee...

Page 34: ...ht paper guide D to align with both sides of paper stack 6 Close feed slot cover C gently After closing the feed slot cover the paper setting confirmation screen for the rear tray appears on the touch...

Page 35: ...ut support G and then open output tray extension H Be sure to open the operation panel before printing If the operation panel is close the printer does not start printing 9 Start Canon PRINT Inkjet SE...

Page 36: ...copy them to plain paper loaded in the cassette 1 Pull out the cassette A from the printer 2 Remove the cassette cover B 3 Slide paper guides C in front and D on right to open guides 4 Load plain pape...

Page 37: ...5 Align paper guides C in front and D on right with paper length and width 6 Mount cassette cover B and insert cassette into printer 37...

Page 38: ...cassette select Yes If not select Change to change the setting in accordance with the size of the loaded paper 8 Open operation panel E pull out paper output tray F and paper output support G and then...

Page 39: ...FACING DOWN and align it with alignment mark L 14 Close the document cover 15 Check paper settings and press Black button M or Color button N Important Do not open the document cover until copying is...

Page 40: ...Copying 40...

Page 41: ...cannot be used If you connect a device connected to the Internet via a wireless router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disab...

Page 42: ...ecking Printer Connection Status Using IJ Network Device Setup Utility Performing Changing Network Settings Windows For Windows you can perform network settings using IJ Network Device Setup Utility I...

Page 43: ...other than WEP and TKIP or change the setting to something other than IEEE802 11n only The connection between your device and the wireless router will be temporarily disabled while the setting is chan...

Page 44: ...ted an error will appear If an error appears disconnect a device that does not use the printer then configure settings again Devices connected to the printer using Wireless Direct cannot communicate w...

Page 45: ...onnection Tips Default Network Settings Detect Same Printer Name Connects to Another Computer via LAN Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of Wi Fi Conne...

Page 46: ...eout setting 15 minutes Enable disable Bonjour Enable Service name Canon TS6200 series LPR protocol setting Enable RAW protocol Enable LLMNR Enable PictBridge communication Enable XX represents alphan...

Page 47: ...m and XX represents last two digits of printer s MAC address The value is specified when the printer is turned on for the first time 2 The password is specified automatically when the printer is turne...

Page 48: ...rinter names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printer s...

Page 49: ...indows To add a computer to connect to the printer on a LAN or to change from USB to LAN connection perform setup using the Setup CD ROM or from the web page For macOS To connect an additional compute...

Page 50: ...k status on the touch screen Using the Operation Panel 4 Select Print details 5 Check message and select Yes 6 Check message and select ON or OFF The printer starts printing the network setting inform...

Page 51: ...on method None WEP TKIP AES 3 2 9 WEP Key Length WEP key length bits Inactive 128 64 3 2 10 Authentication Authentication method None auto open shared WPA PSK WPA2 PSK 3 2 11 TCP IPv4 TCP IPv4 Enable...

Page 52: ...ateway 3 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 29 Default Gateway4 Default gateway 4 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 33 IPsec IPsec setting Active 3 2 34 Security Protocol Security m...

Page 53: ...6 LPD Printing LPD printing setting Enable Disable 5 7 RAW Printing RAW printing setting Enable Disable 5 9 Bonjour Bonjour setting Enable Disable 5 10 Bonjour Service Name Bonjour service name Bonjou...

Page 54: ...vice Ad dress Bluetooth device ad dress of the printer XXXXXXXX 6 5 Bluetooth Device Name Bluetooth device name of the printer XXXXXXXX 7 Printer Log Service Printer log service 7 1 Unsent Usage Logs...

Page 55: ...IJ Network Device Setup Utility Important Before you perform settings using IJ Network Device Setup Utility turn on Easy wireless connect mode on the printer following the procedure below 1 Check that...

Page 56: ...indows IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings Performing Changing Network Settings List of Models Which Does Not Support...

Page 57: ...ion IJ Network Device Setup Utility repairs the status of the printer and computer Not available for some models Important Depending on the printer you are using an administrator password is already s...

Page 58: ...n select the Search charm and search for IJ Network Device Setup Utility In Windows 7 or Windows Vista click Start and select All Programs Canon Utilities IJ Network Device Setup Utility and then IJ N...

Page 59: ...n Follow the procedure below 1 Start up IJ Network Device Setup Utility 2 Check the displayed message and select Yes 3 Select Diagnose and Repair on the displayed screen Perform operations following t...

Page 60: ...Performing Changing Network Settings Canon IJ Network Device Setup Utility Screen Performing Network Settings 60...

Page 61: ...f detected printer The icon below appears on the left if the printer cannot be used Appears when the printer requires setup or has not been configured Appears when the IP address is duplicated to anot...

Page 62: ...Note If USB is selected from the pulldown menu on the toolbar is displayed E Location Displays the printer location if it is registered Nothing is displayed if the printer status is Requires Setup No...

Page 63: ...ldown menu on the toolbar nothing is displayed The printer with Requires Setup displayed on Status is not displayed Assigning Printer Information J IPv6 On appears when an IPv6 address is assigned for...

Page 64: ...ects printers Note This item has the same function as Update in the View menu C Stops detecting printers Note This item has the same function as Cancel in the View menu D Switches the printer list IPv...

Page 65: ...Performing Network Settings Performing Changing Wired LAN Connection Ethernet Cable Settings Performing Changing Wi Fi Settings Assigning Printer Information 65...

Page 66: ...he printer with Wired LAN displayed on Connection Method and Available displayed on Status to perform settings You can perform settings for a printer with Available not displayed on Status via USB con...

Page 67: ...use an IP address automatically assigned by a DHCP server DHCP server functionality must be enabled on your router C Use next IP address Select this option if no DHCP server functionality is available...

Page 68: ...re using C Use Manual Address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use a fixed IP address Enter the IP address and IP...

Page 69: ...Select Printer Network Setup on the displayed screen Detected printers are listed 4 Select printer to perform change settings from printer list Select the printer with Wi Fi displayed on Connection M...

Page 70: ...Fi with a wireless router Direct Connects the printer to wireless communication devices smartphone or tablet without a wireless router Note If Direct is selected all items are displayed in a gray out...

Page 71: ...used over the Wi Fi IPv4 settings Note The setting items below are available only when Infrastructure is selected for Network Type If Direct is selected all items are displayed in a gray out status an...

Page 72: ...environment B Use Stateless Address Select when you use an IP address assigned automatically Use a router compatible with IPv6 Note This setting item is not available depending on the printer you are...

Page 73: ...Note This setting item is not available depending on the printer you are using 8 Click Set 73...

Page 74: ...Yes 3 Select Printer Network Setup on the displayed screen Detected printers are listed 4 Select printer to assign location name and device name Select the printer with Available displayed on Status 5...

Page 75: ...ction of IJ Network Device Setup Utility G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4000 series PRO 520 PRO 540 PRO 540S PRO 560 PRO 560S PRO...

Page 76: ...Handling Paper Originals Ink Tanks etc Loading Paper Loading Originals Replacing Ink Tanks 76...

Page 77: ...Loading Paper Paper Sources Loading Paper in the Rear Tray Loading Paper in the Cassette Loading Envelopes in Rear Tray 77...

Page 78: ...zed plain paper in the cassette Note When printing select the correct page size and media type If you select the wrong page size or media type the printer may feed paper from the wrong paper source or...

Page 79: ...his printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edge...

Page 80: ...3 Open the feed slot cover C 4 Slide right paper guide D to open both paper guides 5 Load paper stack in portrait orientation WITH PRINT SIDE FACING UP 80...

Page 81: ...ot slide the paper guides too hard against the paper The paper may not be fed properly Important Always load paper in portrait orientation E Loading paper in landscape orientation F can cause paper ja...

Page 82: ...r After closing the feed slot cover the paper setting confirmation screen for the rear tray appears on the touch screen 8 If page size and media type on touch screen match size and type of paper loade...

Page 83: ...c that allow you to print to that type with optimal image quality The wrong paper settings may cause poor printout color quality or scratches on the printed surface If you notice blurring or uneven co...

Page 84: ...e Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause pa...

Page 85: ...N and place it in center of cassette Important Always load paper in portrait orientation E Loading paper in landscape orientation F can cause paper jams Note Align the paper stack with the edge of the...

Page 86: ...s into place 7 Slide right paper guide D to align it with paper stack Do not slide the paper guide too hard against the paper The paper may not be fed properly Note Do not load sheets of paper higher...

Page 87: ...ch screen 9 If page size on touch screen matches size of paper loaded in cassette select Yes If not select Change to change the setting in accordance with the size of the loaded paper 10 Open operatio...

Page 88: ...ake print settings in accordance with the paper settings When this function is enabled an error message is displayed if these settings do not match to prevent incorrect printing When this error messag...

Page 89: ...ble flap Envelopes whose gummed flaps are already moistened and adhesive 1 Prepare envelopes Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold...

Page 90: ...5 Load envelopes in portrait orientation WITH PRINT SIDE FACING UP Up to 10 envelopes can be loaded at once Fold flap of the envelope and load the envelope in portrait orientation with the address si...

Page 91: ...the envelopes The envelopes may not be fed properly Note Do not load envelopes higher than the load limit mark E 7 Close feed slot cover C gently Important If the feed slot cover is open paper cannot...

Page 92: ...e of envelopes loaded in rear tray select Yes If not select Change to change the settings in accordance with the size and type of the loaded envelopes 9 Open operation panel F pull out paper output tr...

Page 93: ...on the rear tray matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displayed if these settings do...

Page 94: ...Loading Originals Loading Originals on Platen Loading Based on Use Supported Originals How to Detach Attach the Document Cover 94...

Page 95: ...erve the following when loading the original on the platen Failure to observe the following may cause the scanner to malfunction or the platen glass to break Do not place any objects weighing 4 4 lb 2...

Page 96: ...Important After loading the original on the platen be sure to close the document cover before starting to copy or scan 96...

Page 97: ...A4 Letter etc for Scan size to scan origi nals Photos Postcards Business Cards and Disc BD DVD CD Scanning only one original If you scan using the operation panel fol low the operation below Select Au...

Page 98: ...ly striped area cannot be scanned Important The printer cannot scan the striped area A 0 04 inch 1 mm from the edges of the platen glass Loading Only One Original in Center of Platen Place the origina...

Page 99: ...Portions placed on the diagonally striped area cannot be scanned You can place up to 12 items B More than 0 40 inch 1 cm Note The Skew Correction function automatically compensates for the originals p...

Page 100: ...Printed photo postcard business card or disc BD DVD CD etc Size width x height Max 8 5 x 11 7 inches 216 x 297 mm Note When loading a thick original such as a book on the platen you can load it by re...

Page 101: ...document cover Hold up the document cover in portrait orientation and then tip it back Attaching the document cover Fit both hinges A of the document cover into the holder B and insert both hinges of...

Page 102: ...102...

Page 103: ...Replacing Ink Tanks Replacing Ink Tanks Checking Ink Status on the Touch Screen Ink Tips 103...

Page 104: ...e When you need to replace an ink tank follow the procedure below 1 Check that printer is turned on 2 Open the scanning unit cover The print head holder moves to the replacement position Caution Do no...

Page 105: ...e Do not remove two or more ink tanks at the same time Be sure to replace ink tanks one by one when replacing two or more ink tanks 4 Take a new ink tank out of its package remove the orange tape B co...

Page 106: ...ink tank with the Y shape air hole D blocked ink may splash Do not touch the inside of the orange protective cap E or the open ink port F The ink may stain your hands if you touch them Do not reattach...

Page 107: ...ed in the wrong position Be sure to install the ink tank in the correct position according to the label on the print head holder You cannot print unless all the ink tanks are installed Be sure to inst...

Page 108: ...with the ink tank removed Use a new ink tank for replacement Installing a used ink tank may cause the nozzles to clog Furthermore with such an ink tank the printer will not be able to inform you when...

Page 109: ...tank The resulting print quality may not be satisfactory if printing is continued under this condition Note The above screen shows estimated ink levels To access the ink purchasing site select Order i...

Page 110: ...ink is consumed In this case all colors of ink may be consumed Cleaning function The cleaning function helps the printer to suck air bubbles or ink itself from the nozzle and thus prevents print qual...

Page 111: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 111...

Page 112: ...he ink tank Check the ink status Checking Ink Status on the Touch Screen For Windows increasing the print quality in the printer driver settings may improve the print result Changing the Print Quality...

Page 113: ...omputer For Windows Cleaning the Print Heads For macOS Cleaning the Print Heads Note When you have performed the procedure until step 4 and the problem has not been resolved turn off the power and cle...

Page 114: ...Adjusting Print Head Position 114...

Page 115: ...cassette After inserting the cassette into the printer the paper setting confirmation screen appears on the touch screen If the page size shown on the touch screen is A4 or Letter select Yes If not s...

Page 116: ...The confirmation screen will appear 7 Select Yes The nozzle check pattern will be printed and two pattern confirmation screens will appear on the touch screen 8 Examine the nozzle check pattern 116...

Page 117: ...the pattern that is closer to the printed nozzle check pattern on the confirmation screen For A no missing lines or no horizontal white streaks in both the pattern C and pattern D The cleaning is not...

Page 118: ...d If the pattern D or any color in the pattern C is not printed Example Magenta pattern is not printed The cleaning is required Select Also B then select Yes on the cleaning confirmation screen The pr...

Page 119: ...ed plain paper in the cassette After inserting the cassette into the printer the paper setting confirmation screen appears on the touch screen If the page size shown on the touch screen is A4 or Lette...

Page 120: ...until the printer completes the cleaning of the print head This takes about 1 minute The pattern print confirmation screen will appear 8 Select Yes The nozzle check pattern will be printed 9 Examine t...

Page 121: ...er in the cassette After inserting the cassette into the printer the paper setting confirmation screen appears on the touch screen If the page size shown on the touch screen is A4 or Letter select Yes...

Page 122: ...will appear 8 Select Yes The nozzle check pattern will be printed 9 When the completion message appears select OK 10 Examine the nozzle check pattern If a particular color is not printed properly rep...

Page 123: ...the cassette After inserting the cassette into the printer the paper setting confirmation screen appears on the touch screen If the page size shown on the touch screen is A4 or Letter select Yes If n...

Page 124: ...uch any printed part on the print head alignment sheet If the sheet is stained or wrinkled it may not be scanned properly 8 Check message and place print head alignment sheet on platen Place the print...

Page 125: ...he touch screen select OK to release the error then take appropriate action An Error Occurs 10 When the completion message appears select OK Remove the print head alignment sheet on the platen Note Fo...

Page 126: ...Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning Cleaning Cassette Pads 126...

Page 127: ...s turned on 2 Select Setup on HOME screen Using the Operation Panel The setup menu screen will appear 3 Select Maintenance The Maintenance screen will appear 4 Select Roller cleaning The confirmation...

Page 128: ...10 Open the operation panel then pull out the paper output tray 11 Select OK The printer starts cleaning The cleaning will be complete when the paper is ejected 12 When the completion message appears...

Page 129: ...turned on 2 Select Setup on HOME screen Using the Operation Panel The setup menu screen will appear 3 Select Maintenance The Maintenance screen will appear 4 Select Bottom plate cleaning The confirmat...

Page 130: ...inter 11 Open the operation panel then pull out the paper output tray 12 Select OK The paper cleans the inside of the printer as it feeds through the printer Check the folded parts of the ejected pape...

Page 131: ...forming cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton swab or the like Important Be sure to turn off the power and unplug the po...

Page 132: ...tions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply Using the Operation Panel Chang...

Page 133: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 133...

Page 134: ...s such as alcohol or thinner Do not open or modify the printer Use only the power cord cables that came with your printer Do not use these cables with other devices Do not plug in to voltages or frequ...

Page 135: ...perating environment Do not install the printer in a location that is unstable or subject to excessive vibration Do not install the printer in locations that get very hot direct sunlight or close to a...

Page 136: ...and staples and containers holding flammable liquids such as alcohol or thinner Do not apply excessive pressure when placing large objects on the platen glass Do not attempt to open disassemble or mo...

Page 137: ...to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment...

Page 138: ...Interference Do not use the printer around medical equipment or other electronic devices Signals from the printer may interfere with the correct operation of these devices 138...

Page 139: ...ische Union und EWR Norwegen Island und Liechtenstein Dieses Symbol weist darauf hin dass dieses Produkt gem der EU Richtlinie ber Elektro und Elektronik Altger te 2012 19 EU und nationalen Gesetzen...

Page 140: ...rd inzamelpunt bijvoorbeeld wanneer u een nieuw gelijksoortig product aanschaft of bij een geautoriseerd inzamelpunt voor hergebruik van elektrische en elektronische apparatuur EEA Een onjuiste afvoer...

Page 141: ...i sobre els punts on podeu lliurar aquest producte per procedir al seu reciclatge adreceu vos a la vostra oficina municipal a les autoritats encarregades dels residus al pla de residus homologat per l...

Page 142: ...sobre a devolu o e reciclagem de produtos REEE v a www canon europe com weee G lder kun i Europ iske Union og E S Norge Island og Liechtenstein Dette symbol angiver at det p g ldende produkt ikke m bo...

Page 143: ...takte lokale myndigheter et godkjent WEEE program eller husholdningens renovasjonsselskap Du finner mer informasjon om retur og resirkulering av WEEE produkter p www canon europe com weee Vain Euroopa...

Page 144: ...anisation om du vill ha mer information om var du kan l mna den kasserade produkten f r tervinning F r mer information om inl mning och tervinning av WEEE produkter se www canon europe com weee Pouze...

Page 145: ...produkt lub do autoryzowanego punktu gromadzenia zu ytego sprz tu elektrycznego i elektronicznego w celu poddania go recyklingowi Usuwanie tego typu odpad w w nieodpowiedni spos b mo e mie negatywny w...

Page 146: ...rekt vai 2012 19 ES par elektrisko un elektronisko iek rtu atkritumiem EEIA un viet jiem ties bu aktiem no izstr d juma nedr kst atbr voties izmetot to kop ar sadz ves atkritumiem is izstr d jums ir j...

Page 147: ...ten tajn Ta simbol pomeni da tega izdelka v skladu z direktivo OEEO 2012 19 EU in dr avno zakonodajo ne smete odvre i v gospodinjske odpadke Ta izdelek morate odlo iti na ustrezno zbiralno mesto na pr...

Page 148: ...mo za Europsku uniju i EEZ Norve ka Island i Lihten tajn Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s ku nim otpadom sukladno WEEE Direktivi 2012 19 EC i va em nacionalnom zakonu Ovaj...

Page 149: ...ispravnom odlaganju ovog proizvoda e doprineti efikasnom kori enju prirodnih resursa Za vi e informacija o tome gde mo ete da predate va u staru opremu radi recikliranje vas molimo da kontaktirate lok...

Page 150: ...Precautions Canceling Print Jobs Legal Restrictions on Scanning Copying Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality...

Page 151: ...of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certifi...

Page 152: ...any object on the document cover Do not place any object on the document cover It will fall into the rear tray when the document cover is opened and cause the printer to malfunction Also place the pri...

Page 153: ...to the printer When a shipping agent is handling transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE 1...

Page 154: ...8 Attach the protective material to the printer when packing the printer in the box 154...

Page 155: ...may be stored in the printer When sending the printer for repair lending or transferring the printer to another person or disposing of the printer please be sure to follow the steps below in order to...

Page 156: ...press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned o...

Page 157: ...Main Components and Their Use Main Components Power Supply Using the Operation Panel 157...

Page 158: ...Main Components Front View Rear View Inside View Operation Panel 158...

Page 159: ...en D Cassette Load A4 B5 A5 or Letter sized plain paper into the cassette and insert it into the printer Loading Paper in the Cassette E Paper Guides Align with right left front sides of the paper sta...

Page 160: ...K Rear Tray Load paper here Two or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Paper in the Rear Tray Loading Envelo...

Page 161: ...or Plug in the supplied power cord C Transport Unit Cover Open when removing jammed paper D Rear Cover Detach when removing jammed paper Important Do not touch the metal casing Do not plug in or unplu...

Page 162: ...er Scans originals Also lift and open it to replace an ink tank or to remove jammed paper inside the printer B Print Head Holder The print head is pre installed Note For details on replacing an ink ta...

Page 163: ...nel C Touch Screen Displays messages menu items and the operational status Directly touch the screen lightly with your finger tip to select a menu item or displayed button Basic Operation of the touch...

Page 164: ...Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 164...

Page 165: ...t the printer is on Note It may take a while for the printer to start printing immediately after you turn on the printer The touch screen display will turn off if the printer is not operated for about...

Page 166: ...displayed on the touch screen see An Error Occurs You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless networ...

Page 167: ...ote You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default From the pri...

Page 168: ...cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the pow...

Page 169: ...he ON lamp is off Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the print...

Page 170: ...access various functions or settings Important When operating the touch screen make sure to avoid the followings which may cause the printer to malfunction or damage the printer Strongly pressing the...

Page 171: ...usly keep touching the forward or back mark Flick Flick your finger on the screen up down left or right Use to switch menus or move forward or backward through photos Drag While lightly touching the s...

Page 172: ...rk information or to change the network settings The icon differs depending on the network of use or the network status Wi Fi is enabled and the printer is connected to the wireless router Note Depend...

Page 173: ...to display a confirmation screen for starting a connection Touch and hold this button to switch to the standby mode for Easy wireless connect or Bluetooth connection Easy wireless connect Bluetooth se...

Page 174: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel 174...

Page 175: ...ter Settings from Your Computer Windows Changing the Print Options Registering a Frequently Used Printing Profile Setting the Ink Tank to be Used Managing the Printer Power Changing the Printer Operat...

Page 176: ...the image data is cut off the paper source during printing differs from the driver settings or printing fails 1 Open the printer driver setup window 2 Click Print Options on the Page Setup tab The Pr...

Page 177: ...s From Commonly Used Settings on the Quick Setup tab select the printing profile to be used and if necessary change the settings after Additional Features You can also register necessary items on the...

Page 178: ...ttings Registered print settings cannot be saved and preserved If a profile is deleted register the print settings again Deleting Unnecessary Printing Profile 1 Select the printing profile to be delet...

Page 179: ...ick OK 4 Click OK on the Page Setup tab When you perform printing the specified ink tank will be used Important When the following settings are specified Only PGBK Black does not function because the...

Page 180: ...inter when there are no operations from the printer driver or the printer for a specified period of time 1 Open the Canon IJ Printer Assistant Tool 2 Make sure that the printer is on and then click Au...

Page 181: ...is function select Disable from the list according to the same procedure Note When the printer is turned off the Canon IJ Status Monitor message varies depending on the Auto Power On setting When the...

Page 182: ...can change it to manual head alignment If the printing results of automatic print head alignment are not satisfactory perform manual head alignment Check this check box to perform the manual head ali...

Page 183: ...g the slider to the left decreases the time If the paper gets stained because the next page is ejected before the ink on the printed page dries increase the ink drying wait time Reducing the ink dryin...

Page 184: ...ration Panel Setting Items on Operation Panel Print settings LAN settings Bluetooth settings PictBridge settings Other device settings Language selection Firmware update Reset setting Feed settings We...

Page 185: ...specify Extended copy amount as an example 1 Check that printer is turned on 2 Select Setup on the HOME screen Using the Operation Panel 3 Select Device settings The Device settings screen is display...

Page 186: ...For more on setting items on the operation panel Setting Items on Operation Panel 186...

Page 187: ...settings Language selection Web service setup ECO settings Quiet setting Items for Paper Printing Print settings Bluetooth settings PictBridge settings Feed settings Items for Maintenance Management L...

Page 188: ...are printing in Borderless specifying Extended amount Large for this setting may help solve the problem Auto photo fix setting When ON is selected you can select whether to print photos using the Exi...

Page 189: ...sconnected Disabled Network name SSID XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXX up to 32 characters Wi Fi security Inactive WEP 64bit WEP 128bit WPA PSK TKIP WPA PSK AES WPA2 PSK TKIP WPA2 PSK AES Signal stre...

Page 190: ...code method Select when you perform settings for Wi Fi using a wireless router supporting a Wi Fi Protected Setup WPS PIN code method Follow the on screen instructions during setup Advanced setup For...

Page 191: ...c characters If Settings is selected in the Wireless Direct setting list screen the following settings are available Enable disable Wireless Direct Enables disables Wireless Direct Change SSID device...

Page 192: ...u to transfer the scanned data to the computer using WSD To transfer the scanned data press the Color button Note When you forward the scanned data to the computer searched using WSD you cannot select...

Page 193: ...ng Enable allows you to print via the network with the IPP protocol PictBridge communication Setting items for printing from a PictBridge Wi Fi compliant device Enable disable communication Selecting...

Page 194: ...g data is sent to the printer Auto power on Selecting ON enables the printer to turn on automatically when a scanning command from a computer or printing data is sent to the printer Note You can also...

Page 195: ...Language selection Changes the language for the messages and menus on the touch screen 195...

Page 196: ...ate is not complete check the following and take an appropriate action Check the network settings such as a wireless router If Cannot connect to the server is displayed on the touch screen select OK a...

Page 197: ...or media type back to the default Reset all Sets all settings you made to the printer back to the default The administrator password specified by Remote UI or IJ Network Device Setup Utility reverts...

Page 198: ...r and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size Rear tray paper settings Registers the paper size and the media type you load on the rear tray Cassette pap...

Page 199: ...e printer to from Google Cloud Print IJ Cloud Printing Center setup Registers Deletes the printer to from Canon Inkjet Cloud Printing Center Check Web service setup Make sure whether the printer is re...

Page 200: ...elect Setup on the HOME screen Using the Operation Panel 3 Select ECO 4 Select Energy saving settings 5 Check on screen instructions and select Next 6 Specify settings as necessary A Specify the lengt...

Page 201: ...ect Two sided printing setting 5 Specify settings as necessary A Select two sided copying as a default B Select two sided printing of template forms on the printer as a default Note When duplex printi...

Page 202: ...e operating noise while printing is in progress Important Operating speed is reduced compared to when Do not use quiet mode is selected This function may not be so effective depending on the printer s...

Page 203: ...the printer serial number MAC address Wi Fi Displays the MAC address for Wi Fi Root cert thumbprint SHA 1 Shows the root certification thumbprint SHA 1 of the printer Note If the password is set to t...

Page 204: ...216 mm Printable area Borderless printing Top Bottom Left Right margin 0 0 inch 0 0 mm Standard printing Top margin Square 4 x 4 10 x 10 cm 0 20 inch 5 0 mm Square 5 x 5 13 x 13 cm 0 24 inch 6 0 mm Ot...

Page 205: ...the paper s packaging or the supplied instructions Storage environment Temperature 32 to 104 F 0 to 40 C Humidity 5 to 95 RH no condensation Power supply AC 100 240 V 50 60 Hz The supplied power cord...

Page 206: ...i Fi Supported Standards IEEE802 11n IEEE802 11g IEEE802 11b Frequency bandwidth 2 4 GHz Channel 1 11 or 1 13 Frequency bandwidth and available channels differ depending on country or region Communica...

Page 207: ...Capability Apple AirPrint Google Cloud Print PIXMA Cloud Link Windows 10 Mobile Print Mopria Print Service Internet connection or CD ROM drive is required to install the software for Windows Internet...

Page 208: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 208...

Page 209: ...number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Oc Office Colour Paper SAT213 High Resolution Paper HR 101N 1 Paper for printing photos Photo P...

Page 210: ...Page sizes and media types the printer supports differ depending on the OS you are using Standard sizes Letter Legal A5 A4 B5 KG 4 x6 10x15 5 x7 13x18cm 7 x10 18x25cm 8 x10 20x25cm L 89x127mm 2L 127x...

Page 211: ...x 26 61 inches 215 9 x 676 0 mm cassette Minimum size 5 83 x 8 27 inches 148 0 x 210 0 mm Maximum size 8 50 x 11 69 inches 215 9 x 297 0 mm Paper Weight You can use paper in the following weight rang...

Page 212: ...4 x 6 10 x 15 cm 20 sheets 3 Glossy Photo Paper Everyday Use GP 501 2 A4 Letter 10 sheets 4 x 6 10 x 15 cm 20 sheets 3 Photo Paper Glossy GP 701 2 A4 Letter 10 sheets 4 x 6 10 x 15 cm 20 sheets 3 Pho...

Page 213: ...A 3 1 Normal feeding at maximum capacity may not be possible with some types of paper or under very high or low temperature or humidity In this case load half the amount of paper or less 2 Feeding fr...

Page 214: ...105 g m2 except for Canon genuine paper Paper thinner than a postcard including plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Env...

Page 215: ...the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the...

Page 216: ...Printing Printing from Computer Printing from Smartphone Tablet Printing Using Operation Panel Printing from Digital Camera Paper Settings 216...

Page 217: ...nting from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS AirPrint Printing Using Canon Application Software Printing Using a Web Service 2...

Page 218: ...n Software Windows Printer Driver Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Upd...

Page 219: ...printer driver s setup screen 4 Select frequently used settings On the Quick Setup tab use Commonly Used Settings to select from predefined print settings When you select a print setting the settings...

Page 220: ...n which print setting you select 6 Select paper source For Paper Source select Automatically Select Rear Tray or Cassette whichever matches your purpose Important The paper source settings that can be...

Page 221: ...an error occurs see Paper Settings To check the current printer settings or to apply the printer settings to the printer driver display the Quick Setup tab click Printer Media Information and specify...

Page 222: ...ki or if the Page size on the printer is set to 2L 5 x7 13x18 click Set to display the dialog box Select the media type and paper size that match your purpose and then click OK If the Type and the Pag...

Page 223: ...Paper Plus Glossy II PP 201 PP 301 Photo Paper Plus Glossy II Plus Glossy II Photo Paper Pro Platinum PT 101 Photo Paper Pro Platinum Pro Platinum Photo Paper Pro Luster LU 101 Photo Paper Pro Luster...

Page 224: ...Envelopes Envelope Envelope T Shirt Transfers T Shirt Transfers Others Greeting Cards Inkjet Greeting Card Others Card stock Card stock Card stock 224...

Page 225: ...er Legal 8 5 x14 22x36cm Legal A5 A5 A4 A4 B5 B5 4 x6 10x15cm KG 4 x6 10x15 5 x7 13x18cm 2L 5 x7 13x18 7 x10 18x25cm 7 x10 18x25cm 8 x10 20x25cm 8 x10 20x25cm L 89x127mm L 89x127mm 2L 127x178mm 2L 5 x...

Page 226: ...Page Size and Orientation Setting the Number of Copies and Printing Order Execute Borderless Printing Scaled Printing Page Layout Printing Tiling Poster Printing Duplex Printing Setting Up Envelope P...

Page 227: ...b 1 Open the printer driver setup window 2 Select the paper size Select a page size from the Page Size list on the Page Setup tab 3 Set Orientation Select Portrait or Landscape for Orientation Check R...

Page 228: ...Specify the print order Check the Print from Last Page check box when you want to print from the last page in order and uncheck the check box when you want to print from the first page Check the Colla...

Page 229: ...ftware and this printer driver the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled Print from Last Page appears grayed out and is unav...

Page 230: ...en you want to print data such as a photo without providing any margin around it set borderless printing You can also set borderless printing in Additional Features on the Quick Setup tab Setting Bord...

Page 231: ...ilable When Envelope High Resolution Paper or T Shirt Transfers is selected from the Media Type list on the Main tab you cannot perform borderless printing Depending on the type of the media used duri...

Page 232: ...mount of Extension slider is set to the leftmost position image data will be printed in the full size If you set this when printing the address side of a postcard the postal code of the sender is prin...

Page 233: ...the document Using Page Size select the page size that is set with your application software 4 Set the scaling rate by using one of the following methods Select a Printer Paper Size When the printer...

Page 234: ...e of the printer driver 5 Click OK When you execute print the document will be printed with the specified scale Important When the application software which you used to create the original has the sc...

Page 235: ...Note Selecting Scaled changes the printable area of the document 235...

Page 236: ...out list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size Select the size of the paper loaded in th...

Page 237: ...r To change the page arrangement order select a placement method from the list Page Border To print a page border around each document page check this check box 5 Complete the setup Click OK on the Pa...

Page 238: ...ate a large print like a poster Setting Tiling Poster Printing 1 Open the printer driver setup window 2 Set tiling poster printing Select Tiling Poster from the Page Layout list on the Page Setup tab...

Page 239: ...erating environments are used Print Cut Paste lines in margins To leave out cut lines uncheck this check box Print page range Specifies the printing range Select All under normal circumstances To repr...

Page 240: ...isplayed Note Click the deleted pages to display them again Right click the settings preview to select Print all pages or Delete all pages 2 Complete the setup After completing the page selection clic...

Page 241: ...uplex printing Check the Duplex Printing check box on the Page Setup tab and confirm that Automatic is checked 3 Select the layout Select Normal size Fit to Page Scaled or Page Layout from the Page La...

Page 242: ...ther stapling side from the list 6 Set the margin width If necessary click Specify Margin and set the margin width and then click OK 7 Complete the setup Click OK on the Page Setup tab When you execut...

Page 243: ...t the document is first printed on one side of a sheet of paper After one side is printed reload the paper correctly according to the message Then click Start Printing to print the opposite side Impor...

Page 244: ...me before starting to print the back page Operation stops temporarily Do not touch the paper during this time You can change the ink drying wait time at Custom Settings in the Canon IJ Printer Assista...

Page 245: ...10 Envelope DL Yougata 4 4 13 x9 25 or Yougata 6 3 86 x7 48 and then click OK 5 Set the orientation To print the addressee horizontally select Landscape for Orientation Note If Envelope Com 10 Envelop...

Page 246: ...lay Guide Message of the Option menu to enable the setting Note If the paper settings in the printer driver differ from the paper information registered on the printer an error may occur For instructi...

Page 247: ...p tab and specify the settings in the dialog box that appears For details about the paper information to be registered to the printer driver and on the printer see the following Paper Settings on the...

Page 248: ...nce tab and click View Printer Status to start the Canon IJ Status Monitor On the Option menu choose Display Guide Message and click Hagaki Printing to enable the setting To hide these guide messages...

Page 249: ...Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver s Setup Screen Canon IJ Status Monitor Checking Ink Status from Your Computer Instructions for Use Printer Driver 249...

Page 250: ...ata formats you need a printer driver that supports your printer Installing the Printer Driver To install the printer driver install the driver from Start Setup on the setup CD ROM that came with your...

Page 251: ...etails refer to the operating instructions of your application software Displaying the Printer Driver s Setup Screen by Clicking the Printer Icon From the setup screen you can perform printer maintena...

Page 252: ...ppears as a button on the task bar Click the button of the status monitor displayed on the task bar The Canon IJ Status Monitor appears Note To open the Canon IJ Status Monitor when the printer is not...

Page 253: ...In such cases take the appropriate action as described 253...

Page 254: ...er driver setup window 2 Launching the Canon IJ Status Monitor On the Maintenance tab click View Printer Status 3 Display Estimated ink levels Ink status is displayed as an illustration Note The infor...

Page 255: ...Preview before printing on the Main tab Prevention of Print Data Loss in the Print Options dialog box on the Page Setup tab Page Layout Tiling Poster Booklet Duplex Printing Specify Margin Print from...

Page 256: ...se the window 4 Without starting printing close the Print dialog box 5 Open Word s Print dialog box again 6 Open the printer driver setup window and click OK 7 Start printing If bitmap printing is ena...

Page 257: ...Printer Driver Description Quick Setup Tab Description Main Tab Description Page Setup Tab Description Maintenance Tab Description Canon IJ Status Monitor Description 257...

Page 258: ...iles either by dragging the individual profiles or by holding down the Ctrl key and pressing the up or down arrow keys Standard These are the factory settings If Page Size Orientation and Copies were...

Page 259: ...n a confirmation message is displayed click OK to delete the specified printing profile Note Printing profiles that are registered in the initial settings cannot be deleted Settings Preview The paper...

Page 260: ...est printing Rotate 180 degrees Prints the document by rotating it 180 degrees against the paper feed direction The width of print area and the amount of extension that are configured in other applica...

Page 261: ...individually click the Main tab and for Print Quality select Custom The Set becomes enabled Click Set to open the Custom dialog box and then specify the desired settings High Gives priority to print q...

Page 262: ...rmation that you set on the Quick Setup Main and Page Setup tabs and add the information to the Commonly Used Settings list on the Quick Setup tab Name Enter the name for the printing profile you wish...

Page 263: ...ting specified with the application software Custom Paper Size dialog box This dialog box allows you to specify the size width and height of the custom paper Units Select the unit for entering a user...

Page 264: ...Printing a Color Document in Monochrome Specifying Color Correction Adjusting Color Balance Adjusting Color Balance Using Sample Patterns Printer Driver Adjusting Brightness Adjusting Intensity Adjust...

Page 265: ...rt printing Media Type Selects a type of printing paper Select a media type that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified pa...

Page 266: ...dual settings such as Cyan Magenta Yellow Brightness Intensity Contrast etc and Color Correction method Set Select Manual for Color Intensity to enable this button In the Manual Color Adjustment dialo...

Page 267: ...check box is checked View Color Pattern Displays a pattern for checking color changes produced by color adjustment If you want to display the preview image with a color pattern check this check box Cy...

Page 268: ...to enable this button The Pattern Print dialog box opens and allows you to set pattern printing settings Pattern Print dialog box Performs the setup for printing of patterns that allow you to check th...

Page 269: ...ize of Medium and Small is about half the size of Medium Matching Tab Allows you to select the method for adjusting colors to match the type of document to be printed Color Correction Allows you to se...

Page 270: ...ing Contrast Adjusting Color Balance Using Sample Patterns Printer Driver Adjusting Intensity Contrast Using Sample Patterns Printer Driver Specifying Color Correction Adjusting Colors with the Printe...

Page 271: ...ze Ensure that you select the same page size as you selected within the application If you select Custom the Custom Paper Size dialog box opens and allows you to specify any vertical and horizontal di...

Page 272: ...ce large document that the printer cannot output If the printer cannot print the paper size of a document the printer can automatically reduce the size when it prints the document Check this check box...

Page 273: ...et of paper Check this check box to print the document on both sides This function can be used only when Plain Paper is selected for Media Type and one of Normal size Fit to Page Scaled or Page Layout...

Page 274: ...y be multiplied numbers of the two settings or the specified printing order may not be enabled Print Options Opens the Print Options dialog box Changes detailed printer driver settings for print data...

Page 275: ...visions Select the number of divisions vertical x horizontal As the number of divisions increases the number of sheets used for printing increases If you are pasting pages together to create a poster...

Page 276: ...rints a page border line around each document page Check this check box to print the page border line Print Area Setup dialog box When you perform duplex printing the print area of the document become...

Page 277: ...this happens checking this check box may resolve the problem Important Even when this check box is checked only some of the information in the color profile is disabled and the color profile can stil...

Page 278: ...e amount of memory may be used for certain settings Do not change the setting if your computer has a small amount of memory Print With Specify the ink tank to be used from the installed ink tanks Sele...

Page 279: ...hind the document Check this check box to print a background and select a title from the list Select Background Opens the Background Settings dialog box You can register a bitmap as a background and c...

Page 280: ...a stamp When Stamp Type is Bitmap File Specifies the name of the bitmap file to be used as the stamp Select File Opens the dialog box to open a file Click this button to select a bitmap file to be use...

Page 281: ...n unnecessary stamp Title Enter the title to save the stamp you created Up to 64 characters can be entered Note Spaces tabs and returns cannot be entered at the beginning or end of a title Stamps Show...

Page 282: ...is function may not be available Click Defaults to set File to blank Layout Method to Fill page and the Intensity slider to the middle Save settings Tab The Save settings tab allows you to register a...

Page 283: ...e printer status and how a print job is proceeding About Opens the About dialog box The version of the printer driver plus a copyright notice can be checked In addition the language to be used can be...

Page 284: ...Important If the font for displaying the language of your choice is not installed in your system the characters will be garbled 284...

Page 285: ...ter You can then immediately check what sort of action to perform Ink status display The status monitor displays ink tank types and estimated ink levels When the remaining ink level becomes low a warn...

Page 286: ...played as an illustration Ink Model Number You can look up the correct ink tank for your printer Option Menu If a printer message appears select Enable Status Monitor to start the Canon IJ Status Moni...

Page 287: ...connected to and using it through a network Note When the printer is being used via USB connection Remote UI will not display Printer Information Allows you check detailed information such as the pri...

Page 288: ...equire an administrator account to continue In such cases switch to an administrator account and restart the operation from the beginning 3 Install the MP Drivers Take the appropriate action as descri...

Page 289: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 289...

Page 290: ...Printing Using a Web Service Using PIXMA MAXIFY Cloud Link Printing with Google Cloud Print 290...

Page 291: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android Printing from Windows 10 Mobile Device Printing Scanning with Wireless Direct 291...

Page 292: ...to Use Wireless Direct 2 Preparing a device to connect to the printer Changing Settings of a Device and Connecting It to the Printer 3 Printing Scanning Printing Scanning with Wireless Direct Importa...

Page 293: ...and the security setting are specified automatically To update them see below Changing Wireless Direct Setting Changing Settings of a Device and Connecting It to the Printer 1 Turn on Wi Fi function o...

Page 294: ...nting scanning Note For more on printing or scanning from a device via Wi Fi refer to the device s or application s instruction manual You can print scan from your smartphone or tablet by installing C...

Page 295: ...irect setting list screen Change password Change the password for Wireless Direct Selecting Change manually displays the entry field Follow the procedure below to change the password 1 Select the entr...

Page 296: ...ccess we recommend you should not change the setting from the default 8 Press HOME button The HOME screen is displayed Note If you change the Wireless Direct setting of the printer also change the wir...

Page 297: ...en you print or copy from the operation panel of the printer when you print from Smartphone tablet when you print from Windows and when you print from macOS Default Setting for Displaying the Message...

Page 298: ...d only plain paper in the cassette Important For more on the proper combination of paper settings you can specify by the printer driver Windows or on the touch screen Paper Settings on the Printer Dri...

Page 299: ...arts printing copying on the paper loaded in the rear tray or in the cassette without changing the paper size setting for printing copying Replace the paper and print Select if you want to print after...

Page 300: ...using the operation panel of the printer or when you print from smartphone tablet The message which prevents misprinting is enabled by default To change the setting Feed settings When you print from W...

Page 301: ...Copying Making Copies Basics Reducing Enlarging Copies Two Sided Copying Special Copy Menu Copying Using Smartphone or Tablet 301...

Page 302: ...n 2 Load paper 3 Select Copy on the HOME screen Using the Operation Panel 4 Select Standard copy The Copy standby screen is displayed 5 Load original on platen 6 Specify settings as necessary A The co...

Page 303: ...ss Color button for color copying or Black button for black white copying The printer starts copying Remove the original on the platen after copying is complete Important Do not open the document cove...

Page 304: ...rogress the screen to select the method to cancel copying is displayed If you select Cancel all reservations you can cancel copying all scanned data If you select Cancel the last reservation you can c...

Page 305: ...screen Example in Standard copy Preview When Preview is displayed on the print settings screen selecting Preview allows you to preview an image of the printout on the preview screen For details see b...

Page 306: ...ion is not available with current settings is displayed on the touch screen Change the setting following the on screen instructions Following setting items can be changed Intensity Specify the intensi...

Page 307: ...ected select Standard or High for Print qlty and try copying again Select High for Print qlty to copy in grayscale Grayscale renders tones in a range of grays instead of black or white Layout Select t...

Page 308: ...Scanning Scanning from Computer Windows Scanning from Computer macOS Scanning from Operation Panel Scanning Using Smartphone Tablet 308...

Page 309: ...Auto Scan Basics Scanning Documents and Photos Creating Editing PDF Files Setting Passwords for PDF Files Editing Password Protected PDF Files Scanning Using Application Software ScanGear Scanning Ti...

Page 310: ...tem Type or Purpose IJ Scan Utility IJ Scan Utility Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Creating Editing PDF Files Setting Passwords for PDF Files Editing Password...

Page 311: ...Note For details on the IJ Scan Utility main screen see IJ Scan Utility Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be change...

Page 312: ...Note To set the applications to integrate with see Settings Dialog Box 312...

Page 313: ...printed on white paper hand written text business cards and other unclear items Thin items Thick items 1 Make sure scanner or printer is turned on 2 Place items on platen Positioning Originals Scannin...

Page 314: ...the paper size resolution PDF settings etc click Settings and then set each item in the Settings dialog box Note Once settings are made in the Settings dialog box the same settings can be used for sc...

Page 315: ...s whose number of pixels in the vertical or horizontal direction is 10501 or more cannot be used When you select a password protected PDF file you must enter the password Editing Password Protected PD...

Page 316: ...n the Toolbar When adding existing images or PDF files Click Add Page on the Toolbar After the Open dialog box appears select the image s or PDF file s you want to add and then click Open Note You can...

Page 317: ...8 Select Save As in File menu The Save dialog box appears 9 Specify save settings Save Dialog Box PDF Edit Screen 10 Click Save The PDF file is saved Note When a password protected PDF file is edited...

Page 318: ...ear What Is ScanGear Scanner Driver Starting ScanGear Scanner Driver Scanning in Basic Mode ScanGear Scanner Driver Screens General Notes Scanner Driver Important Available functions and settings vary...

Page 319: ...Specify the document type output size and other settings when scanning documents and preview scan results Make various correction settings or finely adjust the brightness contrast and other parameter...

Page 320: ...Advanced Mode Use the Advanced Mode tab to scan by specifying the color mode output resolution image brightness color tone and other settings 320...

Page 321: ...g from IJ Scan Utility 1 Start IJ Scan Utility For details click Home to return to the top page of the Online Manual for your model and search for Starting IJ Scan Utility 2 In IJ Scan Utility main sc...

Page 322: ...view and scan Photos with a whitish background Documents printed on white paper hand written text business cards and other unclear documents Thin documents Thick documents The following types of docum...

Page 323: ...ant Preview is not available when scanning from the ADF Note Colors are adjusted based on the document type selected in Select Source 4 Set Destination Note Skip ahead to Step 7 if an ADF option is se...

Page 324: ...on to display a dialog box showing the document type and other details of the current scan settings How ScanGear behaves after scanning is complete can be set from Status of ScanGear dialog after scan...

Page 325: ...ScanGear Scanner Driver Screens Basic Mode Tab Advanced Mode Tab 325...

Page 326: ...ms vary by document type and view Preview is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Select Source Photo Color Scan color photos Magazine Color S...

Page 327: ...ive When you select an option other than the ADF types the image adjustment function which adjusts images based on the document type will also be active When you select Magazine Color the descreen fun...

Page 328: ...selected paper size Drag the cropping frame to enlarge reduce it while maintaining the aspect ratio Monitor Size such as 1024 x 768 pixels Select an output size in pixels A cropping frame of the selec...

Page 329: ...djust the scan area within the Preview area If an area is not specified the document will be scanned at the document size Auto Crop If an area is specified only the portion in the cropping frame will...

Page 330: ...able when Color Matching is selected on the Color Settings tab of the Preferences dialog box Perform Scan Scan Starts scanning Note When scanning starts the progress appears To cancel the scan click C...

Page 331: ...ble when two or more frames are displayed Deselects the checkboxes of the images in thumbnail view Select All Frames Available when two or more frames are displayed Selects the images in thumbnail vie...

Page 332: ...thin blue outline The settings will be applied to the Focus Frame and Selected Frames simultaneously To select multiple images click them while pressing the Ctrl key Unselected no outline The settings...

Page 333: ...e s on the displayed image In thumbnail view one cropping frame can be created per image In whole image view multiple cropping frames can be created Adjusting Cropping Frames ScanGear Related Topic Sc...

Page 334: ...iew The preview function is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Favorite Settings You can name and save a group of settings Input Settings Ou...

Page 335: ...orrections to the image brightness and color tones can be made including adjustments to the image s overall brightness or contrast and adjustments to its highlight and shadow values histogram or balan...

Page 336: ...the next action may appear Follow the prompt to complete For details refer to Status of ScanGear dialog after scanning in Scan Tab Preferences dialog box It will take time to process the images if th...

Page 337: ...g the image Right click the image to zoom out Rotate Left Rotates the preview image 90 degrees counter clockwise The result will be reflected in the scanned image The image returns to its original sta...

Page 338: ...f them Remove Cropping Frame Removes the selected cropping frame Information Displays the version of ScanGear along with the document type and other details of the current scan settings Open Guide Ope...

Page 339: ...ey Unselected no outline The settings will not be applied When Whole Image is displayed on Toolbar Items on the Platen are scanned and appear as a single image All portions in the cropping frames will...

Page 340: ...g a network compatible model by connecting to a network the machine cannot be accessed from multiple computers at the same time When using a network compatible model by connecting to a network scannin...

Page 341: ...high resolution your computer may not respond or the progress bar may remain at 0 depending on the application In that case cancel the action for example by clicking Cancel on the progress bar then in...

Page 342: ...Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen 342...

Page 343: ...ly Important When scanning by specifying the paper size in IJ Scan Utility or ScanGear scanner driver align an upper corner of the item with the corner at the arrow alignment mark of the platen Photos...

Page 344: ...rmat Multiple items Allow 0 4 inch 1 cm or more space between the edges di agonally striped area of the platen and items and between items Portions placed on the diagonally striped area cannot be scan...

Page 345: ...duct used for scanning with IJ Scan Utility changes as well The product for scanning from the operation panel also changes If your scanner or printer is not selected in IJ Scan Utility check that it i...

Page 346: ...se you do not need to select it again Important If multiple scanners exist on the network multiple model names appear In that case you can select one scanner per model 4 Click OK Note The scanner sele...

Page 347: ...notification area on the desktop follow the procedure below to start Windows 10 From the Start menu click All apps Canon Utilities IJ Network Scanner Selector EX2 Windows 8 1 Click IJ Network Scanner...

Page 348: ...ettings screen click OK Note If your scanner or printer does not appear check the following click OK to close the screen then reopen it and try selecting again MP Drivers is installed Network settings...

Page 349: ...Scanning Using Smartphone Tablet Using PIXMA MAXIFY Cloud Link Printing Scanning with Wireless Direct 349...

Page 350: ...n Windows Error An Error Occurs Message Support Code Appears Frequently Asked Questions Solve Problems Printer Does Not Work Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly Wrong...

Page 351: ...ts Cannot Set Correctly Installation Failed to MP Drivers Installation Windows Easy WebPrint EX Does Not Start or Easy WebPrint EX Menu Does Not Appear Windows Updating MP Drivers in Network Environme...

Page 352: ...Replacing Wireless Router or Changed Router Settings Cannot Access to Internet on Wi Fi from Communication Device Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect Smar...

Page 353: ...eless Direct Cannot Print or Connect Printer Suddenly Stopped Working for Some Reason Cannot Access to Internet on Wi Fi from Communication Device Cannot Print or Connect LAN Setting Tips Changing LAN...

Page 354: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 354...

Page 355: ...Network While performing printer setup Cannot Find Printer on Check Printer Settings Screen During Setup Windows Cannot Proceed beyond Printer Connection Screen While using printer Cannot Find Printer...

Page 356: ...dows Checking Power Status Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows Checking PC Network Connection Cannot Find Printer on Check Printer Settings Screen During Wi...

Page 357: ...ter and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to redet...

Page 358: ...Settings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and n...

Page 359: ...wireless communication Make sure the or icon is displayed on the touch screen If icon is not displayed The printer is not set to allow wireless communication Turn on wireless communication on the pri...

Page 360: ...Wireless communication between different rooms or floors is generally poor Wireless communication can be impeded by building materials containing metal or concrete If the printer cannot communicate wi...

Page 361: ...For details see the instruction manual supplied with the wireless router or contact the manufacturer After taking measures above click Redetect on the Check Printer Settings screen to redetect the pri...

Page 362: ...nother device To check the printer s IP address print out the network settings information or use the operation panel to display it Display on the touch screen LAN settings Print the network settings...

Page 363: ...the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communic...

Page 364: ...tion manual supplied with the wireless router or contact the manufacturer In addition make sure the wireless router you are using is configured to use 2 4 GHz bandwidth Important Depending on the wire...

Page 365: ...lied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on the lower left of the Printers Scanners screen If the icon...

Page 366: ...redo setup For macOS 1 Click Next The screen telling you that installation has not been completed appears 2 Click No The screen to select application software to install appears 3 Click Back to Top 4...

Page 367: ...whether printer setup is complete or the settings of wireless router to connect are correct Check3 Make sure printer setup is complete on the computer If it is not perform setup For Windows Perform se...

Page 368: ...to most wireless routers note that some of them have it inside Check6 Make sure wireless signal is strong Monitor signal strength and move printer and wireless router as necessary Place the printer a...

Page 369: ...ect it to enable bidirectional support Check9 Make sure security software s firewall is off If your security software s firewall is on a message may appear warning you that Canon software is attemptin...

Page 370: ...Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key Password Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 370...

Page 371: ...ry to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufactur...

Page 372: ...poor Place the printer and wireless router close to each other Note Though an antenna is attached to most wireless routers note that some of them have it inside Check6 Make sure wireless signal is st...

Page 373: ...annel set on the wireless router Check9 Make sure security software s firewall is off If your security software s firewall is on a message may appear warning you that Canon software is attempting to a...

Page 374: ...Wireless Direct specified for the printer display it using the operation panel of the printer or print out the network setting information of the printer Display on the touch screen LAN settings Prin...

Page 375: ...s are not installed install them Windows Install the MP Drivers using the Setup CD ROM or install them from the Canon website Check3 Make sure wireless router does not restrict which computers can acc...

Page 376: ...tup Utility See below for starting up IJ Network Device Setup Utility For Windows Starting Up IJ Network Device Setup Utility For macOS Starting Up IJ Network Device Setup Utility Setting an Encryptio...

Page 377: ...e identical among the wireless router the printer and your computer To communicate with a wireless router that generates a password automatically you must set the printer to use the password generated...

Page 378: ...J Network Device Setup Utility For Windows Starting Up IJ Network Device Setup Utility For macOS Starting Up IJ Network Device Setup Utility If this does not solve the problem see below Cannot Communi...

Page 379: ...ntication method must be identical among the wireless router the printer and your computer For details see Setting an Encryption Key With Encryption On Cannot Communicate with Printer After Changing E...

Page 380: ...Other Network Problems Checking Network Information Restoring to Factory Defaults 380...

Page 381: ...screen Canon IJ Network Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer follow the instructions below For Windows 1 Sel...

Page 382: ...harm and search for Command Prompt In Windows 7 click Start All Programs Accessories Command Prompt 2 Type the ping command and press Enter The ping command is as follows ping XXX XXX XXX XXX XXX XXX...

Page 383: ...739 ms XXX XXX XXX XXX ping statistics 3 packets transmitted 3 packets received 0 packet loss If packet loss is 100 communication is not taking place Otherwise computer is communicating with target de...

Page 384: ...restoring it to the factory defaults redo setup using the Setup CD ROM or from the web page For macOS Initialization erases all network settings on the printer making printing or scanning operation fr...

Page 385: ...Problems while Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet 385...

Page 386: ...artphone tablet Turn on the printer or devices If the power is already turned on cycle the power switch It may be necessary to resolve wireless router problems e g update interval of a key problems of...

Page 387: ...cal with those of the wireless router change the network settings of it to match with those of the wireless router Check6 Make sure the printer is not placed too far away from the wireless router If t...

Page 388: ...er is already turned on cycle the power switch Check2 Is the icon displayed on the touch screen If not Wireless Direct is disabled Turn on Wireless Direct Check3 Check the settings of your device smar...

Page 389: ...on of the printer Display on the touch screen LAN settings Print the network settings Printing Network Settings Check6 Make sure the printer is not placed too far away from the device If the distance...

Page 390: ...Printing Problems Printer Does Not Print Ink Does Not Come Out Paper Does Not Feed Properly No Paper Error Printout Results Are Unsatisfactory 390...

Page 391: ...ormally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the pri...

Page 392: ...Make sure your printer s name is selected in Printer in the Print dialog Note If multiple printers are registered to your computer select Set as Default Printer from System Preferences Printers Scann...

Page 393: ...ern print head cleaning and print head deep cleaning see If Printing Is Faint or Uneven If nozzle check pattern is not printed correctly Check if the ink tank for the problem color is empty If the ink...

Page 394: ...entation When you load the paper on the rear tray place the print side facing UP and align the right and left paper guides with the paper stack Loading Paper In the cassette be sure to load only plain...

Page 395: ...Clean paper feed roller Cleaning Paper Feed Rollers Note Cleaning the paper feed roller abrades it so do this only when necessary Check8 If two or more sheets of paper feed from cassette at once clea...

Page 396: ...your printer for Copying Check the settings using the operation panel Setting Items for Copying Printing from your computer Check the settings using the printer driver Basic Printing Setup Printing fr...

Page 397: ...eding Colors Streaks or Lines Lines Are Misaligned Distorted Paper Is Smudged Printed Surface Is Scratched Vertical Line Next to Image Cannot Complete Printing Part of Page Is Not Printed Windows Line...

Page 398: ...Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Printing Is Blurry Colors Are Wrong 398...

Page 399: ...the ink tank B peel it off Check4 Are the print head nozzles clogged Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles For details on printing the...

Page 400: ...paper on the rear tray load paper with the printable side facing up When you load paper in the cassette load paper with the printable side facing down Refer to the instruction manual supplied with th...

Page 401: ...ust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer For Windows A...

Page 402: ...n using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the paper surface and reduce the...

Page 403: ...eet at a time Check4 Set printer to prevent paper abrasion Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper If you notice abrasion even wit...

Page 404: ...plain paper the paper may absorb too much ink and become wavy causing paper abrasion Printing from your computer Windows Check the intensity setting in the printer driver Adjusting Intensity Copying...

Page 405: ...Check that printer is turned on 2 Open Canon IJ Printer Assistant Tool Maintenance Tab Description 3 Select Select Printer and select printer you are using from pulldown menu and select OK 4 Select Cu...

Page 406: ...ts Are Unsatisfactory Note The direction of the vertical line pattern may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printout...

Page 407: ...Scanning Problems Windows Scanning Problems 407...

Page 408: ...Scanning Problems Scanner Does Not Work ScanGear Scanner Driver Does Not Start 408...

Page 409: ...t the USB cable to a different USB port on the computer Check 3 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 4 With network...

Page 410: ...er name is displayed multiple times select the one that does not include WIA Note The operation may differ depending on the application Use the WIA driver when scanning from a WIA compliant applicatio...

Page 411: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Wrong Language Appears in Touch Screen 411...

Page 412: ...power plug is securely connected to printer and then turn on again Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the problem c...

Page 413: ...e screen 3 Select ECO 4 Select Energy saving settings 5 Check displayed message and select Next 6 Select Auto power off 7 Select Never 8 Select OK The setting is disabled To disable the setting from t...

Page 414: ...for Auto Power Off 5 Select OK 6 Select OK on the displayed screen The setting to shut off the power automatically is disabled Note Refer to below to disable the setting from ScanGear scanner driver...

Page 415: ...environment supports Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a cert...

Page 416: ...mportant Connect the Type B terminal to the printer with the notched side facing UP For details refer to the instruction manual supplied with the USB cable Check3 Make sure Enable bidirectional suppor...

Page 417: ...he instructions below to select your language 1 Press HOME button and wait a little 2 Select Setup icon Using the Operation Panel 3 Select 4 Select sixth setting item from top 5 Select a language for...

Page 418: ...Installation and Download Problems Failed to MP Drivers Installation Windows Updating MP Drivers in Network Environment Windows 418...

Page 419: ...7 click Start and then click Computer 2 Double click the CD ROM icon in the window that appears If the contents of the CD ROM appear double click MSETUP4 EXE If you cannot install the MP Drivers with...

Page 420: ...all the MP Drivers restart your computer and then reinstall the MP Drivers Deleting the Unnecessary MP Drivers Reinstall the MP Drivers with the Setup CD ROM or install them from the Canon website Not...

Page 421: ...instructions to install the latest MP Drivers that you downloaded In the connection method selection screen select Use the printer with Wi Fi connection The printer is detected automatically in the n...

Page 422: ...Errors and Messages An Error Occurs Message Support Code Appears 422...

Page 423: ...or an error code appears on the printer For some errors a support code error number appears on the computer screen When a Support Code and a message are displayed on the computer screen Windows When...

Page 424: ...tput Error Communication Error Windows Other Error Messages Windows Message Appears on Touch Screen Check the message and take an appropriate action Power was not turned off correctly the last time Pr...

Page 425: ...printing If printing starts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry th...

Page 426: ...ease the amount of free space on the disk Could not spool successfully due to insufficient memory Close other applications to increase the available memory If you still cannot print restart your compu...

Page 427: ...ponse Support Code Appears on Touch Screen and Computer Screen 1000 to 1ZZZ 1000 1003 1200 1240 1270 1300 1303 1304 1309 1310 1313 1401 1403 1405 140B 1410 1411 1412 1413 1414 1551 1552 1600 1660 1684...

Page 428: ...6900 6901 6902 6910 6911 6930 6931 6932 6933 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 6951 6A80 6A81 6D01 7000 to 7ZZZ 7500 7600 7700 7800 8000 to 8ZZZ 8300 A000 to ZZZZ C000 For paper jam s...

Page 429: ...paper at the paper output slot or the rear tray If the paper fed from the cassette is jammed 1303 If the paper is jammed when performing automatic duplex printing 1304 If the paper is jammed as the pr...

Page 430: ...you need to turn off the printer to remove it press the Stop button to stop the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper outpu...

Page 431: ...loading it correctly We recommend using paper sizes other than A5 to print documents with photos or graphics A5 paper may curl and jam as it leaves the printer If the measures above do not solve the p...

Page 432: ...nter Paper Is Jammed inside Printer If the paper is jammed at the feeder of the cassette Pull out the cassette and then remove the paper slowly with both hands If none of the above is applied see Remo...

Page 433: ...Paper Is Jammed inside Printer If the paper is jammed at the feeder of the cassette Pull out the cassette and then remove the paper slowly with both hands If none of the above is applied see Removing...

Page 434: ...printer pulled in the printed paper try to remove the paper from the following locations Paper output slot 1300 Inside of the printer Paper Is Jammed inside Printer If the measures above do not solve...

Page 435: ...ng before you turn off the printer 1 Turn off printer and unplug it 2 Open scanning unit cover Important Do not touch white belt A If you soil or scratch this part by touching it with paper or your ha...

Page 436: ...4 Hold jammed paper firmly in both hands If the paper is rolled up pull out it 5 Slowly pull out paper so as not to tear it Pull out the paper at an angle of about 45 degrees 436...

Page 437: ...ning unit cover hold it up once and then take it down gently All jobs in the print queue are canceled Redo the printing Note When reloading the paper make sure you are using suitable paper and loading...

Page 438: ...you need to turn off the printer to remove it press the Stop button to stop the printing before you turn off the printer 1 Rotate printer so that rear side of printer faces toward you 2 Open rear tray...

Page 439: ...e inner parts of the printer If you were not able to remove the paper in this step detach the transport unit cover and remove the paper by following these steps 1 Detach transport unit cover Lift up t...

Page 440: ...ote Do not touch the inner parts of the printer 3 Make sure all jammed paper is removed 4 Attach transport unit cover Insert the transport unit cover slowly all the way into printer and take down the...

Page 441: ...of the right side of the rear cover into the printer and then push the left side of the rear cover until it is closed completely If the measures above do not solve the problem contact your nearest Ca...

Page 442: ...y Set paper information for the paper in the rear tray Loading Paper in the Rear Tray After carrying out the above measures select OK on the touch screen Important Be sure to close the feed slot cover...

Page 443: ...ssette Set paper information for the paper in the cassette Loading Paper in the Cassette After carrying out the above measures select OK on the touch screen Note Once the cassette is inserted the scre...

Page 444: ...1200 Cause Scanning unit cover is open What to Do Close the scanning unit cover and wait for a while Do not close it while you are replacing an ink tank 444...

Page 445: ...1401 Cause Print head may be damaged What to Do Turn off the printer and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 445...

Page 446: ...If printing is in progress and you want to continue printing tap OK on the printer with the ink tank installed Then printing can continue Replacing the ink tank is recommended after the printing The...

Page 447: ...cannot be recognized What to Do Printing cannot be performed because the ink tank is not installed or is not compatible with this printer Check the ink tank If you want to cancel printing press the pr...

Page 448: ...he printer s Stop button for at least 5 seconds and then release it With this operation disabling the function for detecting the remaining ink level is memorized Please be advised that Canon shall not...

Page 449: ...unction press and hold the printer s Stop button for at least 5 seconds and then release it With this operation disabling the function for detecting the remaining ink level is memorized Please be advi...

Page 450: ...ull What to Do Select OK on the touch screen to continue printing Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels th...

Page 451: ...o Open the scanning unit cover and make sure the tape for securing the print head holder during transportation has been removed If the tape is still there remove it and close the scanning unit cover I...

Page 452: ...r copying make the copy paper settings to match cassette paper information set on the printer See below for details on cassette paper information set on the printer Paper Settings If the print or copy...

Page 453: ...r the paper in the cassette Note If you do not know what paper information to set press the Back button The previous screen appears showing the paper size and media type Check the paper settings and s...

Page 454: ...Feed settings To change the message view setting when printing using the printer driver Changing the Printer Operation Mode Windows Changing the Printer Operation Mode macOS 454...

Page 455: ...ke sure the platen and the print head alignment sheet are not dirty Make sure the loaded paper is correct For print head alignment load A4 or Letter sized plain paper Make sure the print head nozzle i...

Page 456: ...1 Load print head alignment sheet on platen Place the printed side down and align the mark in the upper left corner of the sheet with the alignment mark 2 Slowly close the document cover and select OK...

Page 457: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Then change the print settings and retry printing 457...

Page 458: ...inter error has occurred What to Do Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request...

Page 459: ...inter error has occurred What to Do Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request...

Page 460: ...Remove any impediment Make sure the ink tanks are properly installed Press ink tanks until they click into place Turn the printer back on If this does not solve the problem contact your nearest Canon...

Page 461: ...rror has occurred What to Do Turn off printer and unplug it After a while plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to...

Page 462: ...e Printer error has occurred What to Do Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or...

Page 463: ...remove it depending on the jammed location and cause List of Support Code for Error Paper Jams Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the p...

Page 464: ...Remove any impediment Make sure the ink tanks are properly installed Press ink tanks until they click into place Turn the printer back on If this does not solve the problem contact your nearest Canon...

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