Canon MultiPASS MP390 User Manual Download Page 125

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Chapter 13

Troubleshooting

123

Chapter

Troubleshooting

Software

Problems Installing And Uninstalling Software

MP Drivers/MP Toolbox

MP Toolbox Only

MP Drivers Only

Cause

Action

Software is not installed correctly. If you have not followed the installation procedure correctly,

uninstall first, then reinstall the software. If there was an error during
installation and installation was not completed, restart your computer
and reinstall the software.

Other applications are open.

Close all applications including anti-virus software, and reinstall the
software.

The computer has an old version of
the software installed. (Canon
MultiPASS is registered as a
startup item in the Start menu
program.)

Uninstall the earlier version of the software following the
instructions in the

Software Guide

of that version, and reinstall the

new version.

Cause

Action

Installation is not completed, and
unnecessary files remain.

Follow this procedure:
1. To prepare for forced re-installation, double-click [My Computer]

on the Windows desktop. Open the CD-ROM icon, then
double-click [Frclnst.exe] or [Frclnst] in the
[\MP\English\Toolbox\Setup\Frclnst.exe] folder.

2. Then double-click [Setup.exe] or [Setup] in the

[\MP\English\Toolbox\Setup.exe] folder to reinstall.

Cause

Action

Windows 2000 Service Pack 1
(SP1) is not installed on the
computer.

Install Windows 2000 Service Pack 1 (SP1) or later. To acquire
Service Pack, contact Microsoft Corporation.

Summary of Contents for MultiPASS MP390

Page 1: ...HT1 2237 000 V 1 0 XX2004A CANON INC 2004 PRINTED IN THAILAND 120V ENG ...

Page 2: ...at this product meets the ENERGY STAR guidelines for energy efficiency All information regarding non Canon products was compiled from publicly available information No representation is made regarding the accuracy thereof Exif Print This machine supports Exif 2 2 also called Exif Print Exif Print is a standard for enhancing the communication between digital cameras and printers By connecting to an...

Page 3: ...tered trademark of Sony Corporation SmartMedia is a registered trademark of Toshiba Corporation Microdrive is a registered trademark of International Business Machines Corporation MultiMediaCard is a trademark of the MultiMediaCard Association xD Picture Card is a trademark of Fuji Photo Film Corporation SD Secure Digital is a trademark of Toshiba Corporation All other product and brand names are ...

Page 4: ...nic documentation This guide is available on the Setup CD ROM Refer to this guide for full instructions on printing scanning and faxing from your computer This guide included as a PDF file on the Setup CD ROM describes each function in detail as well as the methods of using the MP Drivers MP Toolbox and the Fax driver To read this manual see page 160 Photo Application Guide Electronic documentatio...

Page 5: ...d 45 Removing A Memory Card 46 Convenient Printing Functions 47 Setting Borderless Printing 47 Setting Vivid Photo Printing 48 Setting Date Printing 49 Printing By Using The Photo Index Sheet 50 Printing All Images 54 Index Printing 56 Printing An Index 57 Printing A Single Image 59 Printing A Range Of Images 61 DPOF Digital Print Order Format Printing 64 5 Photo Printing Directly From A Digital C...

Page 6: ... 100 Checking A Document s Details In Memory 102 Special Dialing 102 Dialing Through A Switchboard 102 Switching Temporarily To Tone Dialing 102 Sending Receiving Using ECM 103 11 Receiving Faxes Flow Of Receiving Faxes 104 Receive Modes 105 If You Want To Receive Faxes Automatically As Well As Voice Calls 105 If You Want To Receive Only Faxes Automatically With Your Machine Or You Have A Dedicate...

Page 7: ...4 Faxing 134 Problems Receiving Faxes 134 Cannot Receive A Fax Cannot Print A Fax 134 Cannot Receive Faxes Automatically 135 Machine Does Not Switch Automatically Between Voice And Fax Calls 135 Quality Of Received Fax Is Poor 135 Cannot Receive A Fax Using Error Correction Mode ECM Method 135 Repeated Errors Occur When You Receive A Fax 136 Problems Sending Faxes 136 Cannot Send A Fax 136 Cannot ...

Page 8: ...r Canon Facsimile Equipment 169 Connection Of The Equipment 170 In Case Of Equipment Malfunction 170 Rights Of The Telephone Company 170 FCC Notice 171 Users In Canada 172 Pre installation Requirements For Canon Facsimile Equipment 172 Specifications 174 General Specifications 174 System Requirements 176 Ink Specifications 176 Copy Specifications 176 Photo Print Specifications 176 Fax Specificatio...

Page 9: ...autions IMPORTANT Indicates operational warnings and restrictions Be certain to read these items to operate the machine correctly and to avoid damage to the machine NOTE Indicates notes for operation or additional explanations Reading these is highly recommended See Set Up Sheet Refer to the Set Up Sheet for more information See Software Guide Refer to the Software Guide included on the Setup CD R...

Page 10: ...ument The original sheets of paper pages of a book or photographs you copy fax or scan with the machine paper Paper on which you can print with the machine menu A list of settings from which you select an item to set up or change A menu has a title which appears on the LCD transaction number A four digit number assigned automatically to any document you send or receive TX RX NO Denotes Transaction...

Page 11: ... supplied with your machine enables you to perform a variety of tasks from your computer effortlessly and efficiently Desktop photo printer Prints photo quality images from any digital camera or memory card without using a computer Copier Makes color or black white copies Also applies advanced copy features to your copies Fax Faxes in color or black white directly from your machine or sends faxes ...

Page 12: ...e copying or printing When not being used keep it closed in the paper output tray Paper output tray Printouts are output to this tray Open the tray before you start copying or printing by pressing the Open button If closed the tray will automatically open when the machine starts to copy or print When not being used keep it closed in the machine Document cover Covers the platen glass Open this cove...

Page 13: ... or CompactFlash card adapter containing a memory card into these slots when photo printing The machine is equipped with two kinds of card slots Memory card eject button Press this button to remove the CompactFlash card adapter Microdrive memory card or CompactFlash from the card slot For details see page 46 Print head holder Used to install a print head Inner cover Open this cover when setting th...

Page 14: ... the machine to photo print mode Photo Index Sheet key Switches the machine to Photo Index Sheet mode Menu key Accesses the settings to customize operation of your machine W and X keys Scroll through menu selections and increase or decrease the number of copies or the image file number Set key Selects or confirms settings Also press this key to recover to standby mode after correcting paper jams a...

Page 15: ...ters Redial Pause key Redials the last dialed number Also enters pauses between or after numbers when dialing or registering numbers Directory key Use when dialing fax telephone numbers registered in the directory Additional Functions key Switches the machine to user mode in which you can customize the ink level warning various fax settings maintenance etc FAX key Switches the machine to fax mode ...

Page 16: ...NT FAX 1 2 3 ENLARGE REDUCE PRESET RATIO ZOOM FIT TO PAGE PAPER SELECT SIZE TYPE DENSITY IMAGE QUALITY SPECIAL COPY 2 on 1 BORDERLESS COPY IMAGE REPEAT MIRROR IMAGE ENTIRE IMAGE 1 You can use this feature only when the paper size is set to LTR or A4 2 You can use this feature only when the paper size is set to LTR 4 6 5 7 or A4 3 When selecting MANUAL for IMAGE REPEAT you can select 1 4 times for ...

Page 17: ... SELECT PAPER TYPE BORDERLESS PRINT PRINT DATE VIVID PHOTO DPOF SELECT PAPER SIZE SELECT PAPER TYPE BORDERLESS PRINT VIVID PHOTO ALL PAGES 1 LAST IMAGE 1 SELECT RANGE 1 DATE From DATE To SCAN Photo Index Sheet Scan Print Scans a Photo Index Sheet to print the selected photographs according to the circles you fill PRINT SCAN 1 For Photo Index Sheet you can select ALL PAGES LAST IMAGE or SELECT RANG...

Page 18: ...s for directory dialing USER SETTINGS DATE TIME SETTING DATE SETUP UNIT TEL NUMBER UNIT NAME TX TERMINAL ID TTI POSITION TEL NUMBER MARK OFFHOOK ALARM VOLUME CONTROL CALLING VOLUME LINE MONITOR VOL RX CALL LEVEL TEL LINE TYPE TOUCH TONE ROTARY PULSE ACTIVITY REPORT TX SETTINGS ECM TX PAUSE TIME AUTO REDIAL ON OFF TX START SPEED TX REPORT PRINT ERROR ONLY OUTPUT YES OUTPUT NO RX SETTINGS ECM RX FAX...

Page 19: ...T BLACK INK CHANGED COLOR INK CHANGED MAINTENANCE NOZZLE CHECK CLEANING HEAD REFRESHING ALIGN PRINT HEAD ROLLER CLEANING CALIBRATION QUIET PRINTING EXTENSION AMOUNT AUDIBLE TONES KEYPAD VOLUME ALARM VOLUME CARD PROTECT DISPLAY LANGUAGE DAYLGHT SAV TIME POWER SAVE TIMER ...

Page 20: ...g must meet these requirements NOTE Multi Scan is a function for scanning multiple documents small size documents at a time For more information see Software Guide located on your Setup CD ROM Document Type All types of paper documents Photographs Books Size W L Max 8 1 2 in 11 3 4 in 216 mm 297 mm Quantity 1 sheet 10 documents for Multi Scan Thickness Max 3 4 in 20 mm PC PC ...

Page 21: ...cover 2 Load your document on the platen glass Place your document face down on the platen glass Align the upper left corner of your document with the alignment mark on the lower right corner of the platen glass NOTE The machine cannot scan the area within approximately 1 8 in 3 mm of the front and right edges of the platen glass 3 Gently close the document cover NOTE Thick documents Max 3 4 in 20...

Page 22: ...aper as closely as possible to its edges and try not to touch the print surface Print quality will deteriorate if the print surface is damaged or becomes dirty Do not touch the print surface until the ink has dried Some paper may curl and the print surface may smudge if you have used a large amount of ink for printing If this occurs move the paper thickness lever to the right see page 26 Paper tha...

Page 23: ...r to loading them up to 10 in the multi purpose tray Fanning the sheets will prevent them from sticking together Paper Type Load Limit Printer Driver Setting For Paper Type Plain paper Approx 100 sheets 17 lb or 64 g m2 Plain Paper Envelopes Approx 10 envelopes Envelope Paper Type Load Limit Printer Driver Setting For Paper Type High Resolution Paper Approx 80 sheets High Resolution Paper Glossy P...

Page 24: ...otton bond paper or typical letterhead Your machine does not require special ink jet paper Legal size paper can only be used when printing from your computer Use letter or A4 size paper for receiving faxes We do not recommend using plain paper for photo printing Envelopes US Commercial No 10 9 1 2 in 4 1 8 in 241 mm 105 mm European DL 8 5 8 in 4 3 8 in 220 mm 110 mm Printing from your computer You...

Page 25: ... printing copying This paper is thicker than High Resolution Paper and has a glossy surface to produce printouts close to photograph quality This paper is suitable for borderless printing Do not touch the printing surface until the ink has dried Load the paper with the glossier side facing up Remove the sheets from the paper output tray before the count reaches 10 Do not use the loading support sh...

Page 26: ...to produce a photograph without any white borders Do not trim the borders before printing Load the paper with the glossy side facing up For 4 6 cards remove the cards from the paper output tray before the count reaches 20 For other than 4 6 cards remove the paper from the paper output tray before the count reaches 10 For borderless printing Photo Paper Pro Guidelines Do not touch the print surface...

Page 27: ...til the ink has dried If you are storing the transparencies for a long period of time cover the printed sides with plain paper before storing T Shirt Transfers Letter 8 1 2 in 11 in 215 9 mm 279 4 mm Printing from your computer copying This paper is used to produce iron on transfers Use mirror printing to print or copy the image onto the T shirt transfer Load the paper with the side that does not ...

Page 28: ...he scan unit is lifted If the paper output tray does not open press the Open button to open the paper output tray The print head holder moves to the middle 2 Open the inner cover 3 Move the paper thickness lever to the right or left according to the paper type NOTE For envelopes and T shirt Transfer set the paper thickness lever position to the right For the other paper types set it to the left 4 ...

Page 29: ...ording to the paper type NOTE For the appropriate paper thickness lever position for each paper type see page 21 For details on setting the paper thickness lever see page 26 2 Open the multi purpose tray then pull out the tray extension The tray extension can be extended in two parts 3 Place a stack of paper print side up in the multi purpose tray and pinch the paper guide and adjust it to the lef...

Page 30: ...ess down firmly on the edges of the envelopes to make the folds crisp Also press firmly on the area that corresponds to the edges of the back flap Remove any curling by holding the edges diagonally and bending them gently If the edges of the envelope are inflated or are curling place the envelope on a flat surface With a pen press down while moving it from the center toward the edges of the envelo...

Page 31: ...envelopes print side up in the multi purpose tray and pinch the paper guide and adjust it to the left side of the stack Load the envelopes in the multi purpose tray with the short side down IMPORTANT Make sure the stack does not exceed the paper limit mark 1 2 B A ...

Page 32: ...ration panel you need to set the size and type of paper loaded in the multi purpose tray NOTE For details on paper see page 21 The asterisk on the LCD indicates the current setting Follow this procedure 1 Press COPY 2 Press Menu twice until 2 PAPER SELECT appears 3 Press Set 4 Use W or X to select the paper size LTR Letter size 4 6 Card size 5 7 Card size A4 A4 size 5 Press Set 2 PAPER SELECT Ex S...

Page 33: ...Glossy OTHER Suitable when using photo paper other than that described above such as Matte Photo Paper or if you do not know the paper type NOTE In order to obtain optimal quality print results when copying photographs use Canon recommended Photo Paper Pro or Photo Paper Plus Glossy 7 Press Set 1 Load the document on the platen glass NOTE For details on how to load documents see page 19 2 Press CO...

Page 34: ...r times until 4 IMAGE QUALITY appears 3 Use W or X to select the image quality NORMAL Suitable for text only documents FINE PHOTO Suitable for photographs FAST Suitable for high speed copying at a lower image quality NOTE NORMAL cannot be selected when GLOSSY HIGH RES PHOTO PRO PHOTO PLUS or OTHER is selected as the paper type See page 30 FAST is only available when PLAIN is selected as the paper ...

Page 35: ...om copy ratios You can specify the copy ratio in percentage to reduce or enlarge copies 3 Automatic ratios The machine automatically reduces or enlarges the image to fit the paper size The following sections describe how to use these methods Using Preset Copy Ratios Preset copy ratios are convenient when changing between standard paper sizes for example reducing A4 to letter size or enlarging 4 6 ...

Page 36: ...copying 212 4 6 LTR Enlarges a 4 6 document to letter size when copying 400 MAX Enlarges the document to 400 when copying NOTE Pressing the numeric keys while setting the preset copy ratio switches to the custom copy ratio zoom copy setting 5 Press Set 1 Press COPY 2 Press Menu once until 1 ENLARGE REDUCE appears 3 Use W or X to select ZOOM 4 Press Set 5 Use W or X to select a copy ratio between 2...

Page 37: ...ying Reduces two document pages to fit onto one page Borderless copying Copies color images so that they fill the entire page without borders Repeating an image on a page Copies an image multiple times onto a single page Creating a mirror image Makes a mirror copy of a document for example when copying onto T shirt transfers Shrinking an image to fit the page Copies an image by reducing the size s...

Page 38: ...ocedure 1 Load the first document on the platen glass 2 Press COPY 3 Use W or X to select the number of copies or enter the number using the numeric keys max 99 copies NOTE For the maximum load limit for the paper you are using in the multi purpose tray see page 21 4 Adjust the settings for your document as necessary NOTE To select the paper size and type see page 30 To select the image quality se...

Page 39: ...such as 95 100 etc If a paper size setting other than LTR or A4 is selected the LCD displays the following message Use W or X to select either LTR or A4 then press Set Use W or X to select the paper type then press Set 7 Press Color for color copying or Black for black white copying 8 Load the second document on the platen glass If you have only one document to scan press Set 9 Press Color for col...

Page 40: ...anning exposure see page 33 To select the copy ratio see page 33 5 Press Menu repeatedly until 5 SPECIAL COPY appears 6 Use W or X to select BORDERLESS COPY 7 Press Set If a paper type setting is selected that cannot be used in borderless copying the LCD displays the following message Press Set to confirm the paper size Use W or X to select GLOSSY HIGH RES PHOTO PRO PHOTO PLUS or OTHER as the pape...

Page 41: ...must be no larger than one quarter of the paper size you are copying on to Follow this procedure 1 Load the document on the platen glass 2 Press COPY 3 Use W or X to select the number of copies or enter the number using the numeric keys max 99 copies NOTE For the maximum load limit for the paper you are using in the multi purpose tray see page 21 4 Adjust the settings for your document as necessar...

Page 42: ... your image the document must be no larger than one quarter of the paper size you are copying on to 3 Use W or X to select the number of vertical repetitions max 4 4 Press Set 5 Use W or X to select the number of horizontal repetitions max 4 6 Press Set 7 Go to step 9 9 Press Color for color copying or Black for black white copying NOTE To cancel copying press Stop Reset Press Stop Reset to return...

Page 43: ...eys max 99 copies NOTE For the maximum load limit for the paper you are using in the multi purpose tray see page 21 4 Adjust the settings for your document as necessary NOTE To select the paper size and type see page 30 To select the image quality see page 32 To select the scanning exposure see page 33 To select the copy ratio see page 33 5 Press Menu repeatedly until 5 SPECIAL COPY appears 6 Use ...

Page 44: ...purpose tray see page 21 4 Adjust the settings for your document as necessary NOTE To select the paper size and type see page 30 To select the image quality see page 32 To select the scanning exposure see page 33 5 Press Menu repeatedly until 5 SPECIAL COPY appears 6 Use W or X to select ENTIRE IMAGE 7 Press Set 8 Press Color for color copying or Black for black white copying NOTE To cancel copyin...

Page 45: ...to Index Sheet you can easily specify photographs and set printing options Step 1 Step 2 Step 3 Step 4 Make sure the machine is turned ON Load paper into the multi purpose tray See page 27 Insert a memory card See page 45 Select the printing method Three main methods are Printing by using the Photo Index Sheet See page 50 Printing all images See page 54 Printing an index See page 57 For the operat...

Page 46: ...r digital camera Format the memory card with a digital camera The memory card may not be usable with the machine if formatted with a computer For information on memory cards compatible with your digital camera see the manual supplied with your digital camera To use your computer to read or write data on a memory card see Software Guide located on your Setup CD ROM If you have copied image data fro...

Page 47: ...ory card into the appropriate card slot CAUTION Do not force a memory card into a CompactFlash card adapter while the adapter is in the card slot For more information see the manual supplied with your CompactFlash card adapter If you are using an SD Secure Digital memory card depending on how you insert it the write protect lock occasionally may lock and you will not be able to write from a comput...

Page 48: ...the memory card or CompactFlash card adapter containing the memory card is inserted all the way into the card slot you are using a compatible memory card your memory card contains image data 1 Press ON OFF to turn OFF the machine If you have been writing to a memory card in Windows 2000 wait at least 10 seconds before turning OFF the machine 2 Remove the memory card from the card slot To remove th...

Page 49: ... Menu once until 1 PHOTO PRINT MODE appears 3 Use W or X to select the printing method and then press Set 4 Use W or X to select the paper size and then press Set 5 Use W or X to select the paper type and then press Set BORDERLESS PRINT is displayed on the LCD NOTE The menu number may differ depending on the photo print settings 6 Use W or X to enable or disable borderless printing OFF Disables bo...

Page 50: ...t of image that extends off the paper LARGE Enlarges the amount of image that extends off the paper 5 Press Set 6 Press Stop Reset to switch the machine to exit z To enable disable vivid photo printing Example 1 Press PHOTO PRINT 2 Press Menu once until 1 PHOTO PRINT MODE appears 3 Use W or X to select the printing method and then press Set 4 Use W or X to select the paper size and then press Set ...

Page 51: ...gle image See page 59 Range of images See page 61 z To enable disable date printing Example 1 Press PHOTO PRINT 2 Press Menu once until 1 PHOTO PRINT MODE appears 3 Use W or X to select the printing method and then press Set 4 Use W or X to select the paper size and then press Set 5 Use W or X to select the paper type and then press Set 6 Use W or X to enable or disable borderless printing and the...

Page 52: ...e 27 2 Insert the memory card into the card slot See page 45 3 Press Photo Index Sheet PHOTO INDEX SHEET PRINT SCAN Follow this procedure Follow the procedure as described Select the paper size and type Select date printing and or vivid photo printing as necessary If you select Plain Paper for the paper type vivid photo printing cannot be enabled even if marked Select the number of copies fill in ...

Page 53: ...rints image data stored on the memory card according to a specified range of recorded dates z If you select ALL PAGES 1 Go to step 7 z If you select LAST IMAGE 1 Press Set 2 Use W or X to select how many recent photographs to print LAST 30 IMAGES Prints the 30 most recently recorded photographs LAST 60 IMAGES Prints the 60 most recently recorded photographs LAST 90 IMAGES Prints the 90 most recent...

Page 54: ... ink pen to select the photographs to print and print settings IMPORTANT Be sure to fill a circle for every setting item except options If there is more than one Photo Index Sheet fill all the sheets If the filled circles on the Photo Index Sheet are not dark enough the machine may not read the settings 9 Load the paper selected on the Photo Index Sheet in the multi purpose tray NOTE When printing...

Page 55: ...3 Use W or X to select SCAN 14 Press Set The machine reads the Photo Index Sheet and prints photographs according to the settings IMPORTANT If the LCD displays SCANNING ERROR press Set and ensure that a circle is filled for each setting item If the filled circles on the Photo Index Sheet are not dark enough the machine may not read the settings Do not remove the memory card while the machine is pr...

Page 56: ...aper see page 21 For details on how to load paper see page 27 2 Insert the memory card into the card slot See page 45 3 Press PHOTO PRINT 4 Press Menu once until 1 PHOTO PRINT MODE appears 5 Use W or X to select ALL IMAGES 6 Press Set 7 Use W or X to select the paper size LTR Letter size 4 6 Card size 5 7 Card size A4 A4 size 8 Press Set 1 PHOTO PRINT MODE W INDEX X Ex 1 PHOTO PRINT MODE W ALL IMA...

Page 57: ...per for photo printing 10 Press Set 11 Select whether to enable borderless printing or not See page 47 NOTE If you selected PLAIN PAPER in step 9 you cannot enable borderless printing You can select the amount of image that extends off the paper See page 47 12 Press Set 13 Select whether to enable date printing or not See page 49 14 Press Set 15 Select whether to enable vivid photo printing or not...

Page 58: ...ta stored on a memory card See page 57 Select a printing method Single image Prints a specified single image stored on a memory card See page 59 Range of images Prints a specified range of images stored on a memory card See page 61 DPOF Prints images according to the Digital Print Order Format DPOF settings stored on your digital camera See page 64 Select the image number Select the range of image...

Page 59: ...dex is useful to see small versions of all photographs on a memory card without having to print each photograph individually When you print an index an image number is assigned to each thumbnail You will need to use these image numbers to select the photographs you want to print in a larger format Follow this procedure 1 Turn ON the machine and load the correct paper in the multi purpose tray NOTE...

Page 60: ...Canon recommended Photo Paper Pro or Photo Paper Plus Glossy If you selected 4 6 or 5 7 in step 7 you can only select PHOTO PAPER PRO PHOTO PAPER PLUS or OTHER PHOTO PAPER We do not recommend using plain paper for photo printing 10 Press Set 11 Select whether to enable date printing or not See page 49 12 Press Set 13 Select whether to enable vivid photo printing or not See page 48 NOTE If you sele...

Page 61: ...RINT 4 Press Menu once until 1 PHOTO PRINT MODE appears 5 Use W or X to select SINGLE IMAGE 6 Press Set 7 Use W or X to select the image number or enter the number using the numeric keys Press and hold down W or X to quickly advance through the image numbers To find the image number you will need to print the index beforehand See page 57 8 Press Set 9 Use W or X to select the number of copies of t...

Page 62: ...on recommended Photo Paper Pro or Photo Paper Plus Glossy If you selected 4 6 or 5 7 in step 11 you can only select PHOTO PAPER PRO PHOTO PAPER PLUS or OTHER PHOTO PAPER We do not recommend using plain paper for photo printing 14 Press Set 15 Select whether to enable borderless printing or not See page 47 NOTE If you selected PLAIN PAPER in step 13 you cannot enable borderless printing You can sel...

Page 63: ...ith or without using the borderless printing feature Pressing Black does not start printing 1 Turn ON the machine and load the correct paper in the multi purpose tray NOTE For details on paper see page 21 For details on how to load paper see page 27 2 Insert the memory card See page 45 3 Press PHOTO PRINT 4 Press Menu once until 1 PHOTO PRINT MODE appears 5 Use W or X to select SELECT RANGE 6 Pres...

Page 64: ... and hold down W or X to quickly advance through the dates To find the date you will need to print the index beforehand See page 57 3 Press Set 4 Use W or X to select the last recorded date of photographs you want to print Press and hold down W or X to quickly advance through the dates 5 Go to step 8 8 Press Set 9 Use W or X to select the paper size LTR Letter size 4 6 Card size 5 7 Card size A4 A...

Page 65: ...ng plain paper for photo printing 12 Press Set 13 Select whether to enable borderless printing or not See page 47 NOTE If you selected PLAIN PAPER in step 11 you cannot enable borderless printing You can select the amount of image that extends off the paper See page 47 14 Press Set 15 Select whether to enable date printing or not See page 49 16 Press Set 17 Select whether to enable vivid photo pri...

Page 66: ...ow this procedure 1 Turn ON the machine and load the correct paper in the multi purpose tray NOTE For details on paper see page 21 For details on how to load paper see page 27 2 Insert the memory card See page 45 3 Press PHOTO PRINT When you insert a memory card registered with DPOF settings the LCD will automatically display DPOF NOTE If you press Menu and then Set after inserting a memory card y...

Page 67: ...al camera NOTE To photo print directly from a digital camera or a digital video camcorder use only PictBridge or Canon Bubble Jet Direct compliant digital cameras For details on PictBridge see Direct Printing for PictBridge compliant Digital Cameras For connecting and printing directly from a digital camera operate from the digital camera It is recommended to use the digital camera AC adapter when...

Page 68: ... the multi purpose tray load it with the glossy side facing up Digital Camera Setting Paper Type Paper Size Card 1 Photo Paper Pro 4 in 6 in 101 6 mm 152 4 mm Card 2 Photo Paper Plus Glossy 4 in 6 in 101 6 mm 152 4 mm Card 3 Photo Paper Plus Glossy 5 in 7 in 127 mm 177 8 mm LTR Photo Paper Pro or Photo Paper Plus Glossy Letter A4 Photo Paper Pro or Photo Paper Plus Glossy A4 ...

Page 69: ... camera is turned OFF 3 Connect the digital camera to the machine with the USB cable that came with the digital camera NOTE When connected the digital camera will automatically turn ON If not turn it ON manually 4 Display the image you want to print in the replay mode If the camera will not change to the replay mode refer to your digital camera user s manual for instructions on changing the camera...

Page 70: ...compatible digital camera are adjusted by the Photo Optimizer PRO function If date printing is selected on the digital camera the date of photographing will be printed excluding the index print Images will be scaled automatically according to the paper size selected on the digital camera Digital camera operation does not support the following functions Print quality setting Maintenance The print h...

Page 71: ...ts To successfully install and use the software your system must meet the following requirements z CD ROM drive or access to one over a network connection z 256 color or greater SVGA monitor High Color or above recommended z IBM PC AT or compatible computer z Microsoft Internet Explorer version 4 01 or later Service Pack 2 or later z 65 MB or more of available hard disk space 150 MB or more recomm...

Page 72: ...ing the machine with USB Full Speed USB1 1 equivalent To use the machine with USB Full Speed your computer must meet the following requirements Use a USB IF approved USB Full Speed cable not longer than 16 3 8 feet 5 meters Requirements to connect via USB Full Speed port NOTE When installing the software in Windows 2000 you must have Service Pack 1 or later version installed Service Pack is a set ...

Page 73: ...at supports printing zFax driver See Software Guide located on your Setup CD ROM Enables you to fax from any Windows application that supports printing zScanner driver ScanGear MP WIA driver only for Windows XP See Software Guide located on your Setup CD ROM Enables you to scan an image to your computer MP Toolbox Enables you to scan a document to your computer process and save it Utility Software...

Page 74: ...installed beforehand Canon may remain in All Programs of the Start menu after uninstallation of the software Uninstalling The MP Toolbox Follow this procedure 1 Close any open software applications including the MP Toolbox and virus checkers Click at the upper right of the screen to close the MP Toolbox 2 Click Start on the taskbar point to All Programs Canon and MP Toolbox 4 1 then click Uninstal...

Page 75: ...ons including virus checkers 2 Click Start on the taskbar point to All Programs Canon and MP Drivers then click Uninstall Drivers 3 In Please select the device to delete select the name of this machine MP390 Series then click Perform 4 If prompted restart your computer 5 Disconnect the USB cable from the computer and the machine When using Windows 2000 the Unsafe Removal of Device screen appears C...

Page 76: ...is specified as Set as Default Printer by opening the Printers screen in an application software If the machine is not set as the default printer do as follows Is The Correct Paper Set In The Multi purpose Tray For details see Chapter 2 1 For Windows XP click Start then click Printers and Faxes For other Windows click Start on the taskbar point to Settings then click Printers 2 For Windows XP in t...

Page 77: ...n the application software you are using The screen shots used in this procedure are from Windows XP Follow this procedure 1 Load paper in the multi purpose tray See page 27 2 Open the document in the application software and select the command to print This in most cases will be Print in the File menu or toolbar 3 In the Print dialog box make sure your machine is selected in the Printer box or th...

Page 78: ...elp or Software Guide located on your Setup CD ROM zCanceling before the machine starts printing 1 In the Print dialog box click the button to cancel printing This in most cases will be Cancel zCanceling after the machine starts printing 1 For Windows XP click Start then click Printers and Faxes For other Windows click Start on the taskbar point to Settings then click Printers 2 For Windows XP in ...

Page 79: ...click Print Advisor 4 Follow the instructions on the screen 1 Open the document in the application software and select the command to print This in most cases will be Print in the File menu or toolbar 2 In the Print dialog box click Properties 3 In the Properties dialog box change the settings on the relevant tab or screen To restore the original settings after changing them click Defaults 4 Confi...

Page 80: ...CD ROM z Does the document to be scanned meet the requirements for setting on the platen glass For details see page 19 IMPORTANT After turning ON the machine or after recovering from Power Save mode see page 120 the image may not be correctly read by the machine Wait at least one minute before scanning X Scanning Methods There are three methods of scanning images to your computer z Using the MP To...

Page 81: ... document is scanned and stored as a PDF file Scan 1 The document is scanned and displayed in a registered application software Scan 2 The document is scanned and displayed in a registered application software Mail The document is scanned and the image is attached to an e mail using an e mail application software OCR The document is scanned and converted to text data by an OCR Optical Character Re...

Page 82: ...rform OCR conversion The scanned image will not be displayed if you have not installed the applications on the Setup CD ROM or if you have not set the Link scanned images to setting See Software Guide located on your Setup CD ROM Scanning From An Application Software You can scan an image from a TWAIN or WIA Windows XP only compliant application software and use the image in that application softw...

Page 83: ... this procedure 1 Load the document on the platen glass See page 19 2 Press SCAN The machine switches to scan mode 3 Press Color for color scanning or Black for black white scanning The document is scanned NOTE Although the MP Toolbox and the MP Toolbox settings dialog box open when Color or Black is pressed the document will be scanned without having to click Start in the MP Toolbox The subsequen...

Page 84: ...phone Line To The Machine Typical examples of connecting the machine are described below The machine cannot send receive faxes if the connection is incorrect Connect the machine correctly Using As A Fax Only Connecting A Telephone Or Answering Machine Telephone line analog Telephone line analog Telephone Answering machine ...

Page 85: ...tions contact the telephone company or service provider to confirm your line type NOTE You can print the USER S DATA LIST to check the current setting See page 94 Follow this procedure 1 Press Additional Functions and then press Set 2 Use W or X to select 5 USER SETTINGS 3 Press Set 4 Use W or X to select 9 TEL LINE TYPE 5 Press Set 6 Use W or X to select the telephone line type TOUCH TONE Suitabl...

Page 86: ...formation would print on a fax sent from your machine NOTE You can set the sender information to print inside or outside the image area See page 154 For color sending the recipient s name is not printed You can enter the sender information from the operation panel See page 86 12 04 2003 15 33 FAX 123 4567 YOUR NAME RECIPIENT S NAME 001 001 THE SLEREXE COMPANY LIMITED SAPORS LANE BOOLE DORSET BH25 ...

Page 87: ...s the key repeatedly until the character you want appears Key Letters Number 1 1 2 ABCabc 2 3 DEFdef 3 4 GHIghi 4 5 JKLjkl 5 6 MNOmno 6 7 PQRSpqrs 7 8 TUVtuv 8 9 WXYZwxyz 9 0 0 _ zTo enter two characters that are under the same key 1 Press the numeric key press X then press the same numeric key again For example to enter DD you would press 3 X 3 in letter mode zTo enter a space 1 Press X twice In ...

Page 88: ...this procedure 1 Press Additional Functions and then press Set 2 Use W or X to select 5 USER SETTINGS 3 Press Set twice 4 Use the numeric keys to enter the date month day year and time in 24 hour format Enter only the last two digits of the year NOTE If you misentered the date and time use W or X to move the cursor under the number to enter the correct number Three formats of date are available Fo...

Page 89: ...our fax telephone number max 20 digits including spaces To enter a plus sign before the number press NOTE For details on how to enter or delete numbers see page 85 7 Press Set twice 8 Use the numeric keys to enter your name max 24 characters including spaces NOTE For details on how to enter or delete characters see page 85 9 Press Set 10 Press Stop Reset NOTE You can print the USER S DATA LIST to ...

Page 90: ...rs see page 85 Press Redial Pause to enter a pause Press to enter a tone 7 Press Set twice 8 Use the numeric keys to enter a name for the directory dialing max 16 characters including spaces NOTE For details on how to enter or delete characters see page 85 9 Press Set To continue registering directory dialing repeat the procedure from step 4 10 Press Stop Reset NOTE For a list of the recipients yo...

Page 91: ...top Reset zTo change a registered name 1 Follow the procedures from step 1 to 4 under Registering Directory Dialing 2 Press Set four times 3 Press and hold W to delete the registered name 4 Use the numeric keys to enter the new name NOTE For details on how to enter or delete characters see page 85 5 Press Set 6 Press Stop Reset zTo delete an entire entry 1 Follow the procedures from step 1 to 5 un...

Page 92: ... Set 2 Use W or X to select 3 REPORTS LISTS 3 Press Set 4 Use W or X to select 2 DIRECTORY DIAL 5 Press Set 6 Use W or X to select whether to print the list with the destination names in alphabetical order YES W Prints the list with the destination names in alphabetical order NO X Prints the list with the numerical order 01 40 in the directory The DIRECTORY DIAL list is printed FAX SETTINGS 3 REPO...

Page 93: ...ON to enable daylight saving or OFF to disable it z If you select OFF 1 Go to step 21 z If you select ON 1 Go to step 5 5 Press Set three times 6 Use W or X to select the month when daylight saving starts 7 Press Set twice 8 Use W or X to select the week when daylight saving starts FIRST WEEK SECOND WEEK THIRD WEEK FOURTH WEEK LAST WEEK fourth or fifth week depending on the month 9 Press Set twice...

Page 94: ...ce 16 Use W or X to select the week when daylight saving ends FIRST WEEK SECOND WEEK THIRD WEEK FOURTH WEEK LAST WEEK fourth or fifth week depending on the month 17 Press Set twice 18 Use W or X to select the day when daylight saving ends 19 Press Set twice 20 Use the numeric keys to enter the time in 24 hour format when daylight saving ends Precede single digit with a zero 21 Press Set 22 Press S...

Page 95: ...s of your machine and the registered sender information page 94 DOCUMENT MEMORY LIST Lists the documents currently stored in the machine s memory page 100 TX Transmission REPORT Prints after transmission of a document You can enable or disable this feature or set the machine to print a report only when an error occurs You can also set the machine to print the first page of the document under the t...

Page 96: ...current settings of your machine as well as the registered sender information See page 84 Printing The USER S DATA LIST Follow this procedure 1 Press Additional Functions and then press Set 2 Use W or X to select 3 REPORTS LISTS 3 Press Set twice The ACTIVITY REPORT is printed 1 Press Additional Functions and then press Set 2 Use W or X to select 3 REPORTS LISTS 3 Press Set 4 Use W or X to select ...

Page 97: ... disable printing of a report NOTE For details on the TX REPORT setting see page 155 The default setting is PRINT ERROR ONLY X RX REPORT Your machine can print an RX reception REPORT after receiving a document You can set the machine to print every time it receives a document or only when an error occurs Alternatively you can disable printing of a report NOTE For details on the RX REPORT setting s...

Page 98: ...ows Step 2 Step 3 Step 4 Step 5 Step 6 Step 1 Load the document or photograph you want to send on the platen glass Adjust the fax resolution and scan contrast See page 97 Dial the recipient s number using the numeric keys or directory dialing See page 99 Press Set to start sending For a multipage document load the next page and press Color or Black Press Color or Black IMPORTANT Color sending is a...

Page 99: ...between light and dark Increasing the contrast setting further blackens dark areas and whitens bright areas Whereas decreasing the contrast setting reduces the difference between bright and dark areas You can adjust the contrast between three gradations Follow this procedure 1 Press FAX 2 Press Menu repeatedly until 3 FAX RESOLUTION appears 3 Use W or X to select the resolution STANDARD Suitable f...

Page 100: ... select the scan contrast see page 97 4 Dial the recipient s number using the numeric keys or directory dialing NOTE For details on how to use directory dialing see page 99 5 Press Color for color sending or Black for black white sending IMPORTANT Color sending is available only when the recipient s fax machine supports color faxing 6 The LCD displays the following message when the first document ...

Page 101: ...ialing When using memory sending to send a document and the recipient s line is busy your machine will redial the number after a specified interval NOTE Your machine enables you to customize automatic redialing settings to suit your needs To cancel automatic redialing wait until the machine starts redialing then press Stop Reset Follow the instructions on the LCD You can also delete the document f...

Page 102: ...g Or Deleting A Document In Memory Follow this procedure 1 Press Additional Functions and then press Set 2 Use W or X to select 2 MEMORY REFERENCE 3 Press Set NOTE If there are no documents stored in memory the machine will switch to the standby mode after NO DOC STORED is displayed 4 Use W or X to select 3 DOC MEMORY LIST NOTE In step 2 you can also print this list from the 4 DOC MEMORY LIST sett...

Page 103: ...T ALL PRINTED DOCS Deletes all the printed documents stored in memory 1 DOCUMENT Deletes a single document stored in memory 3 Go to step 3 3 Press Set z If you selected 1 ALL PRINTED DOCS in branch step 2 of step 2 1 Press W Press X to cancel deleting and the machine returns to the standby mode z If you selected 2 1 DOCUMENT in branch step 2 of step 2 1 Use W or X to select the transaction number ...

Page 104: ...OC MEMORY LIST See page 100 X Special Dialing Dialing Through A Switchboard A PBX Private Branch Exchange is an on site telephone switchboard If your machine is connected through a PBX or other telephone switching system you have to dial the outside line access number first and then the number of the party you are calling Switching Temporarily To Tone Dialing Many information services for banks ai...

Page 105: ...ing and receiving condition at the sending end and the receiving end respectively ECM automatically corrects errors caused by telephone line trouble NOTE If the sender s or receiver s fax is not ECM compatible the fax will be sent received in the standard mode You can also disable ECM sending receiving See page 154 page 155 6 Hang up the handset ...

Page 106: ... receive mode zIf you want to receive faxes automatically as well as voice calls FAX TEL AUTO SW See page 105 zIf you want to receive only faxes automatically with your machine or you have a dedicated telephone line for fax use only FAX ONLY MODE See page 105 zIf you have subscribed to a Distinctive Ring Pattern Detection DRPD service with your telephone company DRPD See page 106 zIf you receive m...

Page 107: ...u want it to ring connect a telephone to your machine and enable the 3 INCOMING RING setting see page 155 You can also select the number of rings before the machine answers See page 155 Customizing FAX TEL AUTO SW You can customize this mode to control precisely how your machine handles incoming calls You can adjust the time the machine takes to check whether a call is a fax or voice call the leng...

Page 108: ...emote receiving ID on your telephone to receive faxes NOTE The machine can receive faxes automatically after the telephone rings for a specified length of time See page 155 You can customize remote receiving by enabling disabling it or by changing the remote receiving ID See page 155 If you have an answering machine connected to your machine that can carry out remote control operations controlling...

Page 109: ...l not ring FAX ONLY MODE Set to automatically receive faxes only If you connected a telephone to your machine the telephone will not ring DRPD Set if you have subscribed to a Distinctive Ring Pattern Detection DRPD service offered by some companies MANUAL MODE Set for the machine to ring for fax and voice calls Fax calls must be answered manually ANS MACHINE MODE Set for the answering machine conn...

Page 110: ...hen using ITU T No 1 chart Standard mode X Paper Size And Type Load letter or A4 size paper in the multi purpose tray when you print the fax IMPORTANT If paper other than letter or A4 size paper is loaded in the multi purpose tray only one sheet of the loaded paper is printed and the messages RECEIVED IN MEMORY and CHECK PAPER SIZE PRESS SET KEY are displayed Load letter or A4 size paper in the mu...

Page 111: ...ge X Replacing Ink Tanks Low Ink Warning When ink is running low the LCD will display BLACK INK LOW COLOR INK LOW or COLOR BLACK INK LOW warning you to have a new ink tank ready before the ink runs out If the machine stops printing when the warning appears you can continue printing by pressing Set However note that ink may have run out when printing from a computer printing does not stop even if t...

Page 112: ...t from the machine or leave out in the open Doing so may cause the ink tank not to function when reinstalled in the machine Replacing An Ink Tank This section describes how to replace an ink tank For details on when to replace an ink tank see page 109 After replacing an ink tank be sure to reset the ink counter as quickly as possible see page 112 Please note that if you do not reset the ink counte...

Page 113: ...hen hold the ink tank as shown and remove the protective cap CAUTION Do not touch the ink port Do not shake or drop the ink tank as the ink may leak and stain your clothes or hands Do not attempt to reattach the protective cap once you remove it Do not place the ink port in contact with any other surface 6 Insert the ink tank into the empty slot on the print head Press firmly on the ink tank s tab...

Page 114: ...Follow this procedure 9 Return the scan unit to its original position The LCD displays a message asking if you replaced an ink tank 10 Press W The LCD displays a message asking if you replaced the black ink tank l 11 If you replaced the black ink tank press W If you did not press X The LCD displays a message asking if you replaced the color ink tank 12 If you replaced the color ink tank press W If...

Page 115: ... will not display the ink level when LOW INK WARNING is set to OFF See page 156 3 Press Set 4 Use W or X to select 2 INK COUNT RESET 5 Press Set The LCD displays a message asking if you replaced the black ink tank NOTE Do not press any keys other than W or X 6 If you replaced the black ink tank press W If you did not press X The LCD displays a message asking if you replaced the color ink tank 7 If...

Page 116: ...erform deep print head cleaning HEAD REFRESHING See page 117 The print head may be damaged Contact the Canon Customer Care Center If there is no improvement If there is no improvement Print the nozzle check pattern This pattern enables you to check whether the ink is ejecting from the print head nozzles correctly and whether the print head is aligned For instructions on printing and reading the no...

Page 117: ...ROM Follow this procedure 1 Load letter or A4 size plain paper in the multi purpose tray 2 Press Additional Functions 3 Use W or X to select 3 MAINTENANCE 4 Press Set 5 Press Set The machine prints a nozzle check pattern PC USER DATA 3 MAINTENANCE MAINTENANCE 1 NOZZLE CHECK Nozzle check pattern For details on confirming the nozzle check pattern see page 116 Print head position For details on confi...

Page 118: ...tern is not printed correctly If the ink level is low replace the relevant ink tank See page 110 z If the lines are broken or white lines are present in pattern 1 Clean the print head See page 117 z If the pattern is not uniform 1 Align the print head See page 118 z If white vertical lines are obvious in pattern 1 Align the print head See page 118 Broken lines White lines Not uniform Uniform White...

Page 119: ...d from your computer See Software Guide located on your Setup CD ROM Follow this procedure 1 Press Additional Functions 2 Use W or X to select 3 MAINTENANCE 3 Press Set 4 Use W or X to select 2 CLEANING or 3 HEAD REFRESHING as necessary CLEANING Performs normal print head cleaning HEAD REFRESHING Performs deep print head cleaning 5 Press Set IMPORTANT If normal print head cleaning does not improve...

Page 120: ...n paper in the multi purpose tray 2 Press Additional Functions 3 Use W or X to select 3 MAINTENANCE 4 Press Set 5 Use W or X to select 4 ALIGN PRINT HEAD 6 Press Set The machine prints a print head position pattern 7 Beginning from column A on the printout enter checkmarks in the patterns that have the most solid image 8 Use W or X to select the pattern number that you checked in column A on the p...

Page 121: ... the color tone printed Follow this procedure 9 Press Set 10 Repeat steps 8 and 9 for columns B to K 1 Press Additional Functions 2 Use W or X to select 3 MAINTENANCE 3 Press Set 4 Use W or X to select 6 CALIBRATION 5 Press Set The machine starts calibrating When calibration completes the machine switches to the standby mode Ex CHANGE H VALUE B O MAINTENANCE 6 CALIBRATION CALIBRATING ...

Page 122: ...t least one minute before scanning copying or sending faxes The default setting is 1 HOUR Follow this procedure 1 Press Additional Functions 2 Use W or X to select 10 POWER SAVE TIMER 3 Press Set 4 Use W or X to select the time to switch the machine to Power Save mode 1 HOUR Switches the machine to Power Save mode if any key on the operation panel is not pressed for one hour 4 HOURS Switches the m...

Page 123: ... can damage the machine s components Cleaning The Platen Glass And Document Cover Cleaning The Exterior Wipe the machine s exterior with a clean soft lint free damp cloth Cleaning The Roller Clean the roller when paper does not feed correctly Follow this procedure Wipe the platen glass and the inner side of the document cover white area with a clean soft lint free cloth moistened with water Then w...

Page 124: ...ntenance Chapter 12 7 When cleaning has finished repeat steps 2 to 6 for a total of three times 8 Load letter or A4 size plain paper in the multi purpose tray and repeat steps 2 to 6 an additional three times ...

Page 125: ...ware installed Canon MultiPASS is registered as a startup item in the Start menu program Uninstall the earlier version of the software following the instructions in the Software Guide of that version and reinstall the new version Cause Action Installation is not completed and unnecessary files remain Follow this procedure 1 To prepare for forced re installation double click My Computer on the Wind...

Page 126: ...o the Start menu open Taskbar and Start Menu Properties and remove Canon from here Cause Action The computer has Photoshop installed If the message Version conflict or Windows 98 file language or appears during installation click Yes or No Whichever you click installation thereafter will continue trouble free Also the installed MP Drivers can be used without problem Cause Action OS was upgraded to...

Page 127: ...er Output Tray Follow this procedure z Clearing Jams From The Multi purpose Tray Follow this procedure 1 Gently pull any jammed paper out of the paper output tray If you cannot see any jammed paper in the paper output tray remove it from the machine s interior 2 Press Set If you are printing from an application software follow the instructions displayed on your computer 1 Gently pull out any jamme...

Page 128: ... the paper stack does not exceed the paper limit mark when loading See page 27 There are different types of paper in the paper stack Only use the same type of paper The paper does not meet the requirements of this machine Use the paper meeting the requirements of this machine See page 21 Cause Action The scan unit is returned to its original position before the inner cover is closed Lift the scan ...

Page 129: ...d turn ON the machine zIf a message does not appear 1 Turn OFF the machine and disconnect the power cord 2 Wait at least five seconds reconnect the power cord and turn the power ON If the problem has been resolved the Alarm lamp will stop flashing zIf the Alarm lamp still flashes even after you have turned the power ON again Contact the Canon Customer Care Center Cause Action The power cord is not...

Page 130: ...he amount of paper See page 21 The paper is not loaded correctly Check that the paper has been loaded correctly and that the paper guide is properly adjusted See page 27 The paper is creased or curled You cannot use paper that is creased Uncurl the paper then load it into the multi purpose tray The roller is dirty Clean the roller See page 121 There is some foreign matter in the multi purpose tray...

Page 131: ...annot Print Correctly on page 128 The machine has been printing continuously over a long period If so the print head will overheat To protect the print head printing will stop temporarily and resume after a period of time Interrupt printing when appropriate turn OFF the machine and wait at least 15 minutes CAUTION The area around the print head may become extremely hot Do not touch it under any ci...

Page 132: ...rd adapter correctly and insert the CompactFlash card adapter into the card slot See page 45 The memory card or the CompactFlash card adapter in case of xD Picture Card is defective Try another memory card as the first memory card may be damaged In this case reformat the memory card with the digital camera When you reformat the memory card with the digital camera all the data on the memory card wi...

Page 133: ... OFF After switching to another mode disconnect and reconnect the USB cable Cannot write to an SD Secure Digital memory card If you are using an SD Secure Digital memory card depending on how you insert it the write protect lock occasionally may lock If this occurs release the SD Secure Digital memory card lock and while being cautious not to engage the write protect lock insert the memory card Ca...

Page 134: ...Cause Action CARD PROTECT is set to ON or Photo Print mode is entered Press Additional Functions and set CARD PROTECT to OFF After switching to another mode disconnect and reconnect the USB cable Cause Action Memory card was inserted in the card slot at the time the computer was turned ON Some computers may have this trouble Remove the memory card and restart your computer Cause Action You attempt...

Page 135: ...driver Uninstall the printer driver and reinstall it See Software Guide located on your Setup CD ROM The printer cable is too long Avoid using USB cables longer than 16 3 8 feet 5 m Density is set too high The printout may curl or smudge if density is set too high in the printer driver In the Properties dialog box on the Main tab click Manual in Color Adjustment then click Set In the Manual Color ...

Page 136: ... machine the machine stops making noises In manual receive mode the handset was replaced without pressing Color or Black or dialing the remote receiving ID number If you replace the handset without doing either of these things the call will disconnect Press Color or Black or dial the remote receiving ID number before replacing the handset Procedure for that receive mode was not carried out correct...

Page 137: ...n the bottom left of the LCD is not FaxTel DRPD or AnsMode There will be no automatic switching between voice and fax calls unless the receive mode is set to FAX TEL AUTO SW DRPD or ANS MACHINE MODE If set to ANS MACHINE MODE connect an answering machine to the machine see page 82 and check that a message plays when the answering machine answers The sender s fax machine is unable to send a CNG sig...

Page 138: ... telephone line type setting See page 83 The fax number is not registered correctly in the directory If you are using directory dialing check that the fax number is correctly registered See page 90 The dialed number is wrong Check the number and try dialing again There was an error during transmission Check the LCD for an error message See page 143 Print the ACTIVITY REPORT and check for an error ...

Page 139: ... not ECM compatible the fax will be sent in the standard mode without error correction Cause Action The transmission start speed TX START SPEED is set to 33600bps Reduce the transmission start speed see page 154 If there is a bad line or connection reducing the transmission start speed may correct the error Cause Action The telephone line is not correctly connected Check that the telephone line is...

Page 140: ... make voice calls or not depends on your telephone type When power is restored the MEMORY CLEAR REPORT will be printed automatically listing the documents deleted from memory Note however that this report will not be printed if the paper size is set to a setting other than LTR or A4 black ink has run low or paper has run out When power is restored BLACK INK LOW or LOAD PAPER will be displayed on t...

Page 141: ...talling the MP Toolbox and MP Drivers you installed a TWAIN compliant application After installing the software on the machine if you install a TWAIN compliant application the TWAIN system files may not be correctly overwritten and thus images may not be scanned Uninstall the software from the machine then reinstall it See page 72 The machine is not recognized in the Scanners and Cameras window of...

Page 142: ...ee Software Guide located on your Setup CD ROM The monitor display colors are set too low In Display Properties of your computer set the display colors to 16 bit color 24 bit color or higher The scanning area is not specified In ScanGear MP click Multi Scan to automatically specify the scan area If there are white margins around documents such as photographs or if you want to trim a document i e y...

Page 143: ...cally quit ScanGear MP after scanning before scanning 1 Click a button other than Settings on the MP Toolbox The respective setting dialog box is displayed 2 Select Use the scanner driver to make advanced settings Then click Start to open ScanGear MP 3 Click the Settings tab then click Preferences The Preferences dialog box is displayed 4 Remove the check mark from Automatically quit ScanGear MP a...

Page 144: ...nning using ScanGear MP If not check the application s manual or contact the application software manufacturer You are scanning thick max 3 4 in 20 mm or curled documents Press on the document cover with your hand when scanning The document is smaller than 3 8 inch 1 cm 3 8 inch 1 cm You cannot use Multi Scan for documents smaller than 3 8 inch 1 cm 3 8 inch 1 cm Scan each document separately You ...

Page 145: ...re you have a new black ink tank ready to replace the used one when ink runs out If the machine stops printing when copying or photo printing you can continue printing by pressing Set However note that ink may run out If print quality deteriorates or the printout is blank replace the ink tank page 110 BUSY NO SIGNAL The telephone number you dialed is busy Try sending the document at a later time p...

Page 146: ...the multi purpose tray and that specified in the paper size setting are different Load the correct paper size or change the paper size setting Then press Set page 30 CHECK PRINTER For some reason the machine cannot operate Turn OFF the machine then ON If the problem is not resolved contact the Canon Customer Care Center CLEAR PAPER JAM PRESS SET KEY There is a paper jam Clear the paper jam and rel...

Page 147: ...ndset correctly INK TANK CHANGED You returned the scan unit to its original position after replacing an ink tank or clearing a paper jam If you replaced an ink tank press W If you did not press X page 110 INSERT PHOTO CARD There is no memory card in the card slot If you want to photo print from a memory card insert one in a CompactFlash card adapter as necessary into the card slot page 45 INVALID ...

Page 148: ...t registered in the directory Register the fax telephone number in the directory page 87 NO FILES ON CARD There are no available files on the memory card Make sure you have recorded images in the appropriate format on the memory card page 44 PRESS BLACKSTART KEY Color is pressed Press Black PRESS COLORSTART KEY Black is pressed Press Color PROBLEM READING CARD REINSERT MEMORY CARD The data on the ...

Page 149: ...warning is not displayed on the digital camera or digital video camcorder After replacing an ink tank disconnect the digital camera from the machine and reset the ink counter See page 112 If the ink counter is not reset the remaining ink level may not be displayed properly For more details refer to the user s manual for the digital camera or digital video camcorder For a problem with the digital c...

Page 150: ...int head is defective Install a print head Contact the Canon Customer Care Center Waste tank full The waste ink tank is nearly full Press Stop Reset on the machine to recover from the error Printing can continue for a little while However when the waste tank becomes full printing will be disabled Contact the Canon Customer Care Center as soon as possible Paper lever error Incorrect position of the...

Page 151: ... this procedure to change the settings of each mode 1 Refer to the function lists on the following pages to find the setting you want to change 2 If there is a reference for the setting refer to that page for more details If not confirm the function key and menu at the top of the list where the setting and the description of the setting are located 3 Press COPY FAX PHOTO PRINT or Additional Functi...

Page 152: ...electing the setting go to step 6 5 Scroll through and register settings by the following operations Use W or X to scroll through settings To register a setting or access sub settings press Set To further access sub settings repeat this operation If you select the wrong setting press Stop Reset and repeat the procedure from step 3 6 When you have finished press Stop Reset if necessary NOTE The ast...

Page 153: ...T Prints multiple copies of an image on a single sheet page 39 AUTO Automatically selects the number of repetitions MANUAL Manually selects the number of repetitions VERTICAL Selects the number of vertical repetitions 1 2 3 4 HORIZONTAL Selects the number of horizontal repetitions 1 2 3 4 MIRROR IMAGE Prints a mirror image of the original page 41 ENTIRE IMAGE Prints the original image to fit the s...

Page 154: ...US GLOSSY OTHER PHOTO PAPER page 57 PRINT DATE Enables disables date printing ON OFF page 49 VIVID PHOTO Enables disables making colors especially blues and greens appear more vibrant ON OFF page 48 Name Description Settings Details FAX TEL AUTO SW Selects FAX TEL AUTO SW receive mode page 105 FAX ONLY MODE Selects FAX ONLY MODE receive mode page 105 DRPD Selects DRPD receive mode page 106 MANUAL ...

Page 155: ...s the list with the destination names in alphabetical order NO prints the list with the numerical order 01 40 in the directory YES NO USER DATA LIST Prints the USER S DATA LIST page 94 DOC MEMORY LIST Prints the DOC MEMORY LIST page 100 Name Description Settings Details 01 40 Numbers assigned to the fax telephone numbers registered in the directory Register a fax telephone number in the directory ...

Page 156: ... 1 2 3 LINE MONITOR VOL Selects the line monitor volume while dialing 0 1 2 3 RX CALL LEVEL Selects the ring type for incoming call HIGH STANDARD TEL LINE TYPE Selects the telephone line type setting for your machine TOUCH TONE ROTARY PULSE page 83 ACTIVITY REPORT Enables disables automatic printing of an ACTIVITY REPORT after every 20 transactions AUTO PRINT ON AUTO PRINT OFF Name Description Set...

Page 157: ...r the ring time has elapsed or whether it disconnects the call RECEIVE DISCONNECT DRPD SELECT FAX If you select DRPD as the receive mode select the ring pattern for the machine DOUBLE RING SHORT SHORT LONG SHORT LONG SHORT OTHER RING TYPE NORMAL RING INCOMING RING If you select FAX TEL AUTO SW DRPD or FAX ONLY MODE as the receive mode enables disables ringing for fax calls A telephone must be conn...

Page 158: ... Resets the ink counter for the ink tanks page 112 BLACK INK CHANGED Selects whether to reset the ink counter for the black ink tank YES NO COLOR INK CHANGED Selects whether to reset the ink counter for the color ink tank YES NO Name Description Settings Details NOZZLE CHECK Prints the nozzle check pattern page 115 CLEANING Performs normal print head cleaning page 117 HEAD REFRESHING Performs deep...

Page 159: ...elects the beep volume when pressing the keys on the operation panel 0 1 2 3 ALARM VOLUME Selects the alarm volume 0 1 2 3 Name Description Settings Details Enables disables overwriting memory card data in all modes except photo print mode ON OFF Software Guide Name Description Setting Details Selects the language for LCD messages ENGLISH FRENCH SPANISH PORTUGUESE Name Description Settings Details...

Page 160: ...Paper Types PLAIN Suitable for plain paper GLOSSY Suitable for Glossy Photo Paper HIGH RES Suitable for High Resolution Paper TRANS Suitable for Transparencies PHOTO PRO Suitable for Photo Paper Pro PHOTO PLUS Suitable for Photo Paper Plus Glossy OTHER Suitable when using photo paper other than that described above such as Matte Photo Paper or if you do not know the paper type Paper Type Displayed...

Page 161: ... white plain paper If you print a Photo Index Sheet on paper such as recycled paper that is not very white it may not be read correctly by the machine Paper Type Settings Available Suitable Paper Types Plain Paper Suitable for plain paper Photo Paper Suitable for Photo Paper Pro and Photo Paper Plus Glossy ...

Page 162: ...creen click View User s Manual 3 In the View User s Manual screen click the button of the electronic manual you want to view You can copy the electronic manuals such as the Software Guide and Photo Application Guide to your computer and display start up icons for the respective manual on the Windows desktop NOTE To copy the manual your computer must have 35 MB or more of available hard disk space ...

Page 163: ...art up icon for each manual will be placed on the Windows desktop Double click the icon of the electronic manual you want to open NOTE Go to the following folder if you want to delete the copied manual Program Files Canon MP Drivers MP390360 z Not copying manual to your computer 1 Click No The electronic manual will be displayed without being copied onto your computer s hard disk ...

Page 164: ...cting a stamp Stamp Background tab Selecting a background Stamp Background tab Setting special effects Effects tab Saving settings as a print profile Profiles tab Cleaning and printer settings Maintenance tab Checking the status of the machine with the BJ Status Monitor Sharing the printer and using it on a network z Chapter 3 Scanning Scanning with the Operation Panel Scanning with the MP Toolbox...

Page 165: ...tton at the upper right corner of the Properties dialog box and then clicking the item you want to check displays the detailed explanation of the item X Using The Utility Software Included on the Setup CD ROM are the utility software To install the utility software on the Setup screen click Install Utility Software Software included on the Setup CD ROM z Easy PhotoPrint Easy PhotoPrint Plus Easy P...

Page 166: ...ug the machine into a power socket that is shared with other equipment extension lead cord 2 or 3 way adapter etc This may result in fire or electrical shock Plug the machine into a standard 120V AC 60 Hz two prong grounded outlet Operate the machine only from the type of power source indicated on the machine s label or a fire electrical shock or malfunction may occur If you are unsure of the type...

Page 167: ...nside the machine If these items come into contact with high voltage parts inside the machine it may result in fire or electrical shock If these items are dropped or spilled in the machine turn OFF the power and unplug the power cord immediately with dry hands Then contact the Canon Customer Care Center at 757 413 2848 Do not use flammable sprays near the machine This could cause a fire or electri...

Page 168: ...perature range of 59 F to 81 5 F 15 C to 27 5 C and humidity of 20 to 80 condensation free Do not place the machine on a thick rug or carpet If fibers or dust come inside the machine it could cause a fire Never remove the plug by pulling on the cord Pulling on the power cord may damage the cord and cause a fire or electrical shock When turning OFF the power be sure to press ON OFF or unplug the ma...

Page 169: ...the machine exhibits a distinct change in performance indicating a need for servicing Turn OFF the power and disconnect the power cord if the machine will not be used for a long period such as during holidays Close the document cover gently to avoid catching your hand Failing to do so may result in personal injury Do not press down hard on the document cover when using the platen glass to scan thi...

Page 170: ... machine at both ends A distinct change in performance may indicate a need for servicing Do not insert your hands into the machine while it is printing Parts inside the machine are moving and this may result in injury Do not turn the machine upside down Ink may leak out and stain clothing or the surrounding area Adjust only those controls that are covered by the instructions in the guides since im...

Page 171: ...ividual line following industry standards such as the 2500 touch tone or 500 rotary pulse dial telephones A dedicated extension off a PBX Private Branch Exchange unit without Call Waiting can be used with the machine Key telephone systems are not recommended because they send nonstandard signals to individual telephones for ringing and special codes which may cause a fax error C Power Requirements...

Page 172: ... procedures described in this guide disconnect the equipment from the telephone line cable turn off the power and disconnect the power cord The telephone line cable should not be reconnected or the main power switch turned ON until the problem is completely resolved Users should contact their local authorized Canon Facsimile Service Dealer for the servicing of equipment Rights Of The Telephone Com...

Page 173: ...owever there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation ...

Page 174: ...ingle or Duplex It should be independent from copiers heaters air conditioners or any electric equipment that is thermostatically controlled The rated value is 120 volts and 15 amperes The CA11A modular jack should be relatively close to the power outlet to facilitate installation Notice This equipment meets the applicable Industry Canada terminal Specifications Avis Le présent matériel est confor...

Page 175: ...otection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas CAUTION Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate This Class B dig...

Page 176: ...86 mm H With the multi purpose tray the paper output tray and both tray extensions opened Environmental conditions Liquid Crystal Display LCD Display languages Applicable standards Multi purpose tray capacity Temperature 59ºF 81 5ºF 15ºC 27 5ºC Humidity 20 80 20 2 English French Spanish Portuguese Electrical safety UL 1950 C UL Radiation FCC Part 15 Class B IC Other FCC Part 68 IC Energy Star comp...

Page 177: ...m 144 4 mm 5 7 size 4 3 4 in 6 3 4 in 120 2 mm 169 8 mm NOTE Borderless printing enables you to make prints with no margins However it may result in a decrease in print quality of the top and bottom paper edges Photo Paper Pro printable area Photo Paper Pro 4 3 8 in 6 3 8 in 109 6 mm 160 4 mm Envelope printable areas US COM 10 8 3 8 in 3 7 8 in 211 5 mm 98 2 mm European DL 7 1 2 in 4 1 8 in 190 5 ...

Page 178: ...pprox 18 pages minute letter size Color FAST mode approx 12 pages minute letter size Based on BJ printer specific speed test pattern Maximum 99 copies 9 levels 25 to 400 Photo Print Specifications Interface Paper Layout Features Card slots USB port Plain paper Photo Paper Pro Plain paper Letter A4 With without borders index max 70 images Photo Paper Pro Letter A4 With without borders index max 70 ...

Page 179: ... of gray Density adjustment 3 levels Transmission reception 200 pages Based on ITU T No 1 chart standard mode Approx 5 8 seconds page Based on ITU T No 1 chart standard mode Black white STANDARD 203 pels in 98 lines in 8 pels mm 3 85 lines mm Black white FINE PHOTO 203 pels in 196 lines in 8 pels mm 7 70 lines mm Color 200 200 dpi Automatic dialing Directory dialing 40 destinations Regular dialing...

Page 180: ...ations Compatibility Scanning speed Effective scanning width Scanning resolution Scanning image processing TWAIN WIA Windows XP Black white text grayscale 300 dpi Min 5 8 seconds page letter size Color 150 dpi Min 17 4 seconds page letter size 8 1 2 in 214 mm 1200 dpi 2400 dpi optical 9600 dpi enhanced Halftones 256 levels of gray Color 16 777 216 colors PPM print speed based on highest speed prin...

Page 181: ...quipment and software that may be distributed with the Product are sold as is and without warranty of any kind by Canon USA including any implied warranty regarding merchantability or fitness for a particular purpose and all such warranties are disclaimed The sole warranty if any with respect to such non Canon brand items is given by the manufacturer or producer thereof This limited warranty cover...

Page 182: ...UCT SOLD BY CANON USA NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA OR ITS ASF SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT AND STA...

Page 183: ...he paper size and type 30 shrinking an image to fit the page 42 specifications 176 D Date entering 86 Date printing 49 Daylight saving setting 91 Density See Exposure Direct print port for digital camera 10 Direct printing available paper type 66 procedure 67 DIRECTORY DIAL 93 printing the list 90 Directory dialing dialing the number 99 how to use 99 registering 87 Directory key 13 Document loadin...

Page 184: ...CANNOT TURN OFF 145 ECM RX 145 ECM TX 145 HANG UP PHONE 145 INK TANK CHANGED 145 INSERT PHOTO CARD 145 INVALID KEY SETTING 145 LOAD PAPER PLEASE LOAD PAPER AND PRESS SET or START KEY 145 MACHINE IN USE CANNOT TURN OFF 145 MEMORY FULL 146 NO ANSWER 146 NO DATA 146 NO FILES ON CARD 146 PRESS BLACKSTART KEY 146 PRESS COLORSTART KEY 146 PROBLEM READING CARD REINSERT MEMORY CARD 146 PROBLEM READING CAR...

Page 185: ...g 66 for fax receiving 108 guidelines 20 loading 27 recommended 21 Paper jams clearing 125 Paper output tray 10 Paper thickness lever 11 position 21 setting 26 Photo application guide 163 Photo Index Sheet description 50 menu flow 15 Photo Index Sheet key 12 PHOTO PRINT key 12 Photo printing all Images 54 compatible memory cards 44 DPOF printing 64 from a memory card 43 index printing See Index pr...

Page 186: ...Scanning 78 before scanning 78 methods 78 specifications 178 Sender information registering 84 Sending methods 98 Set key 12 Settings accessing 149 lists 150 Software components 71 displaying guides stored 160 guide 162 installing 69 system requirements 69 uninstalling reinstalling 72 Special dialing 102 sending receiving using ECM 103 switchboard 102 switching temporarily to tone dialing 102 Spec...

Page 187: ...HT1 2237 000 V 1 0 XX2004A CANON INC 2004 PRINTED IN THAILAND 120V ENG ...

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Summary of Contents for MultiPASS MP390

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Canon MultiPASS MP390, User Manual, Page: 125 / 187

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Summary of Contents for MultiPASS MP390

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