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Canon MultiPASS F50, User Manual

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F50 MFP User’s Manual

Troubleshooting Software and Installation

Troubleshooting Software and Installation

Troubleshooting Software and Installation

Troubleshooting Software and Installation

Problem

Problem

Problem

Problem

Possible Cause

Possible Cause

Possible Cause

Possible Cause

Try This

Try This

Try This

Try This

Cannot install 
MultiPASS 
Suite

Other applications 
running in 
background

Close any open software applications, including anti-virus 
programs, then install the software again.

Installation not 
starting 
automatically when 
CD is inserted into 
the drive

If installation did not start automatically when you inserted the 
CD-ROM: 

1. Double-click My Computer

My Computer

My Computer

My Computer on the Windows desktop, then 

double-click CD-ROM drive

CD-ROM drive

CD-ROM drive

CD-ROM drive.

2. Double-click csplash.exe

csplash.exe

csplash.exe

csplash.exe.

Previous MultiPASS 
software version 
installed 

Always uninstall the previous version of the software prior to 
installing a new version. Close all MultiPASS programs, including 
the Toolbar. Remove the MultiPASS software using the Windows 
Add/Remove Programs

Add/Remove Programs

Add/Remove Programs

Add/Remove Programs utility, or using the Canon MultiPASS 
uninstall program as described in the online 

MultiPASS Suite 

on 

your CD-ROM.

Unable to 
communicate 
with device

Loose printer cable 
port

Verify that the cable is securely connected to both your PC and the 
correct printer.

MultiPASS Status 
Monitor not 
running

To print to the F50 MFP, the MultiPASS Status Monitor must be 
running. Launch the Status Monitor from the MultiPASS Program 
menu. See "To open the Status Monitor" on page 10.

Error message: 
The Canon 
MultiPASS 
hardware could 
not be 
initialized

F50 MFP is not on

Ensure that the power cord is connected to the F50 MFP and 
plugged into a working outlet.

Press the ON/OFF 

ON/OFF 

ON/OFF 

ON/OFF button to turn the unit on.

Printer cable is 
loose or 
disconnected

Ensure that the cable connection (USB or parallel) is secure on 
both the F50 MFP and the PC.

Another port device 
is interfering with 
the Canon 
MultiPASS port 
drivers

The Canon MultiPASS hardware and software is not compatible 
with parallel port data "pass through" devices. If you are using a 
"data pass through" device, you must unplug it and connect the 
MultiPASS directly to the parallel port on your PC.

Another driver is 
interfering with the 
Canon MultiPASS 
port drivers

There is another program that uses the parallel port to which the 
MultiPASS printer is connected. Try changing your other printers 
to a port other than the port used by your F50 MFP. If this does not 
correct the problem, the interfering printer driver may need to be 
disabled or uninstalled.

F50 Chapter 9-33.qxd  6/20/01  5:19 PM  Page 70

Summary of Contents for MultiPASS F50

Page 1: ...MultiPASSTM F50 Color Bubble JetTM Printer Copier Scanner Fax User s Manual F50 Front matter 33 qxd 6 20 01 4 59 PM Page i ...

Page 2: ... and completeness thereof are not guaranteed or warranted and they are not intended to be nor should they be understood to be representation or warranties concerning the products described Specifications are subject to change without notice All print speeds are based on draft mode Print speed will vary depending on system configuration software document complexity print mode and page coverage As a...

Page 3: ...sing the MultiPASS Toolbar 6 Modifying Toolbar Settings 6 Working with Saved MultiPASS Files 7 Accessing Saved MultiPASS Files 7 Viewing Editing and Printing Saved Documents 8 Working with the Address Book 8 Faxing or Emailing Saved Documents 9 Receiving Faxes on your PC 9 The MultiPASS Status Monitor 10 3 Setting Up Your Fax Connecting Your Fax 11 Configuring Your Fax 12 Entering Sender Informati...

Page 4: ...ly 25 One Touch Speed Dialing 25 Using One Touch Speed Dial Button Labels 27 Coded Speed Dialing 27 Group Dialing 29 Faxing to a Group 31 Working with Faxes Stored in Memory 32 Printing and Deleting Documents in Memory 32 Controlling Fax Appearance and Quality 34 Sending a Color Fax 34 Setting Contrast and Resolution 35 Sequential Broadcasting 37 5 How to Print What Is a Printer Driver 39 Getting ...

Page 5: ...e 54 Setting Paper Size and Type 55 Adjusting Image Quality 56 Adjusting Image Exposure 57 Other Copy Features 58 7 How to Scan Scanning From the Automatic Document Feeder or Platen Glass 59 Scanning From Within an Application 60 Using ScanGear Software 61 Using the Scan Button for One Push Functions 61 8 How to Maintain Your F50 MFP Cleaning Your F50 MFP 63 Replacing Ink Tanks 63 Maintaining the ...

Page 6: ...mer Care Center 82 10 Appendix Safety Information 83 Regulatory Information 85 Specifications 86 Limited Warranty U S Only 89 Index MultiPASS F50 User s Manual v vi i Contents 33 qxd 6 20 01 5 00 PM Page vi ...

Page 7: ...d and receive faxes from your PC You can also send full color faxes The MultiPASS Toolbar You can use the F50 MFP as a stand alone device for faxing or copying or with your PC as a fully integrated printer copier scanner fax From your PC you can access and navigate many of the features using the MultiPASS toolbar Getting More Help This manual describes some of the features of your F50 MFP and how ...

Page 8: ...ENT OUTPUT SLOT DOCUMENT GUIDES ADF COVER Insert paper or envelopes PRINTHEAD HOLDER PAPER THICKNESS LEVER SCANNING LOCK PLATEN GLASS DOCUMENT COVER Open to place a document on the glass OPEN BUTTON Push to open the scanning unit SCANNING UNIT Open to install the printhead and ink tanks ADF REFERENCE F50 Chapter 1 33 qxd 6 20 01 5 05 PM Page 2 ...

Page 9: ...is manual or the documentation included on your MultiPASS Suite 4 0 CD ROM Loading Paper To load paper or other media 1 Adjust paper guide Pinch and slide the paper guide to the left 2 Insert paper Fan the sheets then tap the stack edge to align Insert into the multi purpose tray with the edge aligned to the right and print side facing up When using specialty media do not touch the print side Do n...

Page 10: ...m as flat as possible Insert into the paper tray with the print side facing up and aligned to the right Make sure that none of the envelope flaps overlap If the envelope edges are not flat crease them with a pen Insert envelopes into the multi purpose tray with the address side facing up and pointed in the direction shown Align the stack with the right side of the paper rest 5 Readjust paper guide...

Page 11: ...nd attaches it to an email S Sa av ve e scans an image and saves it as a file which can later be viewed edited printed or sent as a fax or email P Ph ho ot to o scans an image and sends it to an image processing application M My y M Mu ul lt ti iP PA AS SS S accesses the My MultiPASS folders from which saved files can be viewed edited printed or sent as a fax or email S Se et tt ti in ng gs s allo...

Page 12: ... ul lt ti iP PA AS SS S T To oo ol lb ba ar r Modifying Toolbar Settings Toolbar Settings define the settings used for scan operations started from the MultiPASS toolbar Before using the MultiPASS Toolbar set up each option using Toolbar Settings You can set a custom image type image quality resolution and paper size for each scan operation For scan operations that open other applications such as ...

Page 13: ...ox x for faxes not successfully sent or scheduled for later transmission R Re ec ce ei iv ve ed d F Fa ax xe es s for faxes received when the F50 MFP is set to receive all incoming faxes on the PC See Receiving Faxes on your PC starting on page 9 S Sc ca an n t to o S Sa av ve e for documents scanned with the scan to save option S Se en nt t F Fa ax xe es s for faxes sent through the MultiPASS Too...

Page 14: ...ument The MultiPASS Viewer will open and display the document 2 View or edit document On the MultiPASS Viewer you can rotate the document and perform other basic editing tasks To print the document click P Pr ri in nt t on the MultiPASS Viewer toolbar Working with the Address Book Unless you specify otherwise the MultiPASS software uses the MultiPASS Address Book to store all of your address book ...

Page 15: ...e addresses to whom you repeatedly send the same PC faxes Faxing or Emailing Saved Documents You can fax a document saved in MultiPASS or attach it to an email To fax or email a document 1 Select document Navigate My MultiPASS folders then click the document to highlight 2 Send document Select the F Fa ax x option to send a fax or the E Em ma ai il l option to send an email with the document attac...

Page 16: ...or any reason it must be opened again to print scan or fax from your PC To open the Status Monitor Click S St ta ar rt t then P Pr ro og gr ra am ms s Select C Ca an no on n M Mu ul lt ti iP PA AS SS S S Su ui it te e 4 4 0 0 then C Ca an no on n M Mu ul lt ti iP PA AS SS S S St ta at tu us s M Mo on ni it to or r The following window will appear on your screen 1 10 0 MultiPASS F50 User s Manual T...

Page 17: ...to the wall jack as shown on the next page If you are using an answering machine on the same phone line connect it to the F50 MFP If you are using a telephone on the same phone line connect it to the F50 MFP If you are using both an answering machine and a phone connect the answering machine to the F50 MFP then connect the phone to the answering machine If you are connecting the F50 MFP to the sam...

Page 18: ...mation Ensure that your F50 MFP is set for the correct service tone or pulse MultiPASS F50 User s Manual 1 12 2 Recommended Device Connections Receive Modes Machine Only FAX ONLY MODE Machine and Telephone FAX TEL AUTO SW DRPD MANUAL MODE Machine and Answering Machine ANS MACHINE MODE Machine Answering Machine and Telephone ANS MACHINE MODE Machine and PC Modem FAX ONLY MODE DRPD Wall Jack Wall Ja...

Page 19: ...ELEPHONE Press until U UN NI IT T T TE EL LE EP PH HO ON NE E appears Press to access 4 Enter fax phone number From the numeric keypad enter fax phone number up to 20 digits including spaces Press to save 5 Enter unit name Press again then use the numeric keypad to enter your name or company name up to 24 characters including spaces 1 13 3 Setting Up Your Fax Tips on Entering Names and Numbers Ref...

Page 20: ... 15 M MA AN NU UA AL L M MO OD DE E If a phone is connected to the F50 MFP the phone will ring every time a call comes in You can answer the call or press S St ta ar rt t to receive an incoming fax after lifting the handset See Receiving Faxes Manually on page 24 A AN NS S M MA AC CH HI IN NE E M MO OD DE E If you have an answering machine connected to the F50 MFP the F50 MFP will receive faxes an...

Page 21: ...n be assigned for voice calls that the F50 MFP will not answer Another ring pattern can be assigned for faxes that the F50 MFP will receive automatically To use this feature you will need a different custom ring pattern assigned to each number through your local phone company For the fax line choose from the following patterns Other ring type Normal ring Double ring Short short long ring Short lon...

Page 22: ... unless disabled It can also be printed on demand TX Transmission Report A TX Report prints after every document transmission unless disabled It can also be set to print only when an error occurs while sending Additionally you can enable the F50 MFP to print the first page of the document with the TX Report to remind you of the contents of the fax Other Reports Other automatic reports available fr...

Page 23: ...ERROR CODE Stop Reset WAS PRESSED DURING TRANSACTION TRANSACTION DURATION ERROR CORRECTION MODE TRANSACTION Sample Activity Report OK TRANSMISSION SUCCESSFUL NG SOME OR NO PAGES SENT NUMBER OF PAGES SENT TRANSMISSION DURATION TRANSMISSION TIME COLOR TX INDICATES A COLOR TRANSMISSION Sample TX Transmission Report F50 Chapter 3 33 qxd 6 20 01 5 08 PM Page 17 ...

Page 24: ...al l L Li is st t lists groups registered under one touch speed dialing buttons and coded speed dialing codes Printing Reports on Demand To print a report on demand 1 Access REPORTS LISTS Press until R RE EP PO OR RT TS S L LI IS ST TS S appears Press to access 2 Select report Press to scroll through reports Press to print the selected report Enabling Disabling Automatic Reports Automatic printing...

Page 25: ...O OU UT TP PU UT T Y YE ES S prints a report every time a fax is sent TX or received RX For an A Ac ct ti iv vi it ty y R Re ep po or rt t the options are O ON N or O OF FF F only Press to select If you enable printing for the TX Report continue to the next step Otherwise press to exit 3 enable or disable fax page TX Report only If you select P PR RI IN NT T E ER RR RO OR R O ON NL LY Y or O OU UT...

Page 26: ...MultiPASS F50 User s Manual 2 20 0 F50 Chapter 3 33 qxd 6 20 01 5 08 PM Page 20 ...

Page 27: ...ad received faxes from the F50 MFP to your PC but your PC is off the F50 MFP will store the received faxes in its memory Depending on the density of information on a page up to 270 pages of fax information can be stored at a time This allows you to review faxes received when you turn your PC on and upload the faxes to the My MultiPASS designated folders You can also send faxes in color and change ...

Page 28: ...mber 4 Send fax Press to send the fax The fax will be scanned and sent Faxing From Your PC You can fax an electronic document directly from your PC with the MultiPASS Toolbar For more information see How to Use the MultiPASS Toolbar starting on page 5 You can also fax directly from your word processing program To send a fax from your word processor 1 Select fax printer driver From within the word ...

Page 29: ...sage AUTO REDIAL and the transaction number TX RX No You can also adjust the number of redialing attempts and the time interval between attempts To manually redial a fax number Press to redial the last number entered from the numeric keypad To cancel automatic redial Wait until the F50 MFP begins redialing the number then press the button Confirm deletion by pressing the key or press to continue r...

Page 30: ...Receiving Faxes Manually In M MA AN NU UA AL L M MO OD DE E if you connect a telephone to your F50 MFP you can receive voice calls as well as manually receive faxes Manual fax receipt can be initiated from the F50 MFP or from a phone connected to the F50 MFP To manually receive a fax 1 Answer incoming call Press to access F Fa ax x M Mo od de e When phone rings answer from the phone connected to t...

Page 31: ...l A prompt will display on the LCD panel asking you to confirm cancellation Press to confirm or to cancel An Error TX Report will automatically print Faxing Automatically There are several shortcuts for sending faxes to frequently used numbers One Touch Speed Dialing Coded Speed Dialing Group Dialing One Touch Speed Dialing You can enter up to 12 fax numbers for quick number retrieval Before One T...

Page 32: ... save the settings 4 Enter name Use the numeric keypad to enter the name that is associated with the number up to 16 characters including spaces Press to save the settings Enter more One Touch Speed Dial numbers as needed starting from step 2 When done press to exit Tips on Entering Names and Numbers Into the F50 MFP Refer to the table below for the numeric key to press for each character Press ea...

Page 33: ...bers have been assigned to the buttons you can use these strips to write brief descriptions of the button uses then attach the labels to the control panel above the buttons Coded Speed Dialing You can enter an additional 100 numbers for quick retrieval using a two step procedure As with One touch Speed Dial the Coded Speed Dial numbers must be entered before they can be used You can print a list o...

Page 34: ... to save the settings 4 Enter name Use the numeric keypad to enter the name that is associated with the number up to 16 characters including spaces Press to save the settings Enter more Coded Speed Dial numbers as needed When you are finished press to exit To delete or edit a ONE TOUCH or CODED SPEED DIAL entry 1 Access entered number Access the One Touch number or Coded Speed Dial code as describ...

Page 35: ... 00 to 99 The fax will automatically be scanned and sent Group Dialing You can send the same fax to a group of numbers that have been entered for One Touch or Coded Speed Dialing For example Sales Contact Group Joe One Touch Dial position 02 One Touch position 01 Fred One Touch Dial position 03 Mary One Touch Dial position 04 Customer Group ABC Supplies Coded Dial position 21 Coded Dial 20 Thrift ...

Page 36: ...another number 1 1 T TO OU UC CH H S SP PD D D DI IA AL L C CO OD DE ED D S SP PE EE ED D D DI IA AL L or G GR RO OU UP P D DI IA AL L appears When an unused code displays press twice 3 Assign ONE TOUCH CODED SPEED DIAL codes to group Press the One Touch buttons to assign One Touch Speed Dial codes to the group see One Touch Speed Dialing on page 25 and or press then use the numeric keypad to assi...

Page 37: ...ress and hold to delete the displayed entry The LCD panel will display the message ERASING END Press to save If you want to delete another phone number press and to access the phone number list again When you are finished deleting phone numbers press to exit To delete a Group Dial list Deleting all phone numbers from a Group Dial list automatically deletes the group Faxing to a Group Before faxing...

Page 38: ...eleted from memory A document is stored in memory when The document is scanned for memory sending or delayed sending and has not yet been sent The document is scanned for sequential sending The MultiPASS Toolbar has been set to automatically upload faxes to the PC and a fax comes in when the PC is off In this case the fax will stay in the F50 MFP s memory until the PC is turned on again The fax wi...

Page 39: ... document list To print a document stored in memory 1 Review document list Review the document list to find the TX RX NO that refers to the document you would like to print 2 Access PRINT DOCUMENT Press until M ME EM MO OR RY Y R RE EF FE ER RE EN NC CE E appears Press to access Press until P PR RI IN NT T D DO OC CU UM ME EN NT T appears Press to access 3 Select document Press until the document ...

Page 40: ...o delete another document repeat the procedure from step 3 When finished deleting documents press to exit Controlling Fax Appearance and Quality There are several settings you can control to change or improve the appearance of your faxed documents Sending a Color Fax Your F50 MFP can send color faxes to other fax machines with color capability The default fax transmission is black and white so bef...

Page 41: ...vert to B W mode Setting Contrast and Resolution When a document is placed into the F50 MFP for faxing it is first scanned There are two settings that affect the quality of the scanned and faxed document C Co on nt tr ra as st t The degree of difference between light and dark A higher contrast setting will make blacks darker and whites brighter while a lower contrast setting will make the differen...

Page 42: ... want to fax in color you must specify so To change resolution for a color document press the button 3 Select resolution Press to select one of the following resolutions If in Black White mode you can select B B W W S ST TA AN ND DA AR RD D for most text only documents B B W W F FI IN NE E for fine print documents B B W W P PH HO OT TO O for documents that contain photos If in Color Mode you can s...

Page 43: ... the following For One Touch Speed Dial numbers press the desired One Touch Speed Dialing button s Repeat as needed For Coded Speed Dialing numbers press once then use the numeric keypad to enter coded fax number Repeat as needed For regular dialing use the numeric keypad to enter the fax number Press once to save You must enter the second fax number within five seconds of entering the first one A...

Page 44: ...MultiPASS F50 User s Manual 3 38 8 F50 Chapter 4 33 qxd 6 20 01 5 11 PM Page 38 ...

Page 45: ...recommended procedures for accessing the printing feature within an application do not match your application To access the printer driver dialog box From an application F Fi il le e menu select P Pr ri in nt t With C Ca an no on n M Mu ul lt ti iP PA AS SS S F F5 50 0 P Pr ri in nt te er r as the selected printer click P Pr ro op pe er rt ti ie es s The Properties window will open to the M Ma ai ...

Page 46: ...5 50 0 p pr ri in nt te er r i ic co on n then click S Se et t a as s D De ef fa au ul lt t The Canon MultiPASS F50 printer icon will display a check mark indicating it is the default printer To select the Canon MultiPASS F50 printer from within an application 1 Access Print Dialog With the application open click F Fi il le e then P Pr ri in nt t 2 Select Canon F50 MFP Select C Ca an no on n M Mu ...

Page 47: ... Canon inks for your F50 MFP printer as noted on the inside back cover D Dr ri iv ve er r S Se et tt ti in ng gs s There are a variety of printer driver settings you can use to enhance the quality of the print the colors and the way in which the document comes out of the printer These settings can be adjusted from the printer driver interface or in some instances directly from the MultiPASS Toolba...

Page 48: ...settings 1 Access printer driver From an application F Fi il le e menu select P Pr ri in nt t With C Ca an no on n M Mu ul lt ti iP PA AS SS S F F5 50 0 P Pr ri in nt te er r as the selected printer click P Pr ro op pe er rt ti ie es s The Properties window will open to the M Ma ai in n tab 2 Select media type Select the appropriate M Me ed di ia a T Ty yp pe e from the drop down menu 3 Change med...

Page 49: ...ic images When done click O OK K Automatically Smoothing Images Image Optimizer smoothes jagged edges formed when enlarging a photo or graphic from its original size It is most effective when used with low resolution images To smooth images 1 Access printer driver From an application F Fi il le e menu select P Pr ri in nt t With C Ca an no on n M Mu ul lt ti iP PA AS SS S F F5 50 0 P Pr ri in nt t...

Page 50: ...to adjust the color settings The results will preview Click and drag the I In nt te en ns si it ty y slide bar to change the intensity saturation for the image The results will preview To use I Im ma ag ge e C Co ol lo or r M Ma an na ag ge em me en nt t I IC CM M see below Under P Pr ri in nt t T Ty yp pe e select P Ph ho ot to o when printing photographs for a wider range of tones or G Gr ra ap ...

Page 51: ...mizer PRO Click the E Ef ff fe ec ct ts s tab then click the P Ph ho ot to o O Op pt ti im mi iz ze er r P PR RO O check box When Photo Optimizer PRO is checked the A Ap pp pl ly y T Th hr ro ou ug gh ho ou ut t P Pa ag ge e option becomes active If this box is left unchecked the F50 MFP will optimize each image individually If checked all images will be automatically corrected with the same setti...

Page 52: ...it t T To o P Pa ag ge e P Pr ri in nt ti in ng g lets you automatically reduce the image to fit the page on which it will be copied P Pa ag ge e L La ay yo ou ut t P Pr ri in nt ti in ng g lets you set the number of pages to print on a single sheet Click S Sp pe ec ci if fy y to set the number of pages to a sheet of paper 2 to 16 the print order for those pages left to right or right to left and ...

Page 53: ...s Click S Sa av ve e To recall a driver setting profile 1 Access printer driver From an application F Fi il le e menu select P Pr ri in nt t 2 Retrieve profile Click the P Pr ro of fi il le es s tab Highlight the saved setting profie you want to use then click R Re et tr ri ie ev ve e f fr ro om m P Pr ro of fi il le es s Click O OK K to confirm the profile change The profile settings will become ...

Page 54: ...MultiPASS F50 User s Manual 4 48 8 F50 Chapter 5 33 qxd 6 20 01 5 13 PM Page 48 ...

Page 55: ... up to 99 copies at a time If copying more than one document you can feed multiple pages through the automatic document feeder ADF You can also adjust the scale and quality of the copied image Loading Documents To ensure that the full area of the document is copied verify that text and graphics are within the illustrated shaded area F50 Chapter 6 33 qxd 6 20 01 5 15 PM Page 49 ...

Page 56: ...ment directly on the platen glass Place the document on the platen glass face down Align the upper left corner of the document to be copied with corner shown Place the top of the document flush to the guide plate Clearing Paper Jams in the ADF If documents are fed into the ADF automatic document feeder improperly they can jam To remove a jam in the ADF 1 Stop operation Press to stop the operation ...

Page 57: ...ut tray 1 Remove paper Gently pull any jammed paper out of the paper output 2 Restart operation Press to start the operation again If you are printing from a Windows application follow the instructions displayed by the software on your PC If you do not see jammed paper in the paper output check the scanning unit for a jam To remove a jam from the scanning unit 1 Shut off power C Cl lo os se e any ...

Page 58: ...nt 1 Load document Place document s to be copied either directly on the platen glass or into the ADF 2 Set COPY mode Press to access C Co op py y M Mo od de e Use the numeric keypad to set the number of copies needed T To o m ma ak ke e a a c co ol lo or r c co op py y press once The color function indicator will light up MultiPASS F50 User s Manual 5 52 2 Tips on Clearing Paper Jams If print medi...

Page 59: ...om one of the following 2 25 5 minimum 7 78 8 legal to letter size 9 95 5 A4 to letter size 1 10 00 0 same size 2 21 12 2 4 x6 to letter size 4 40 00 0 maximum Press to select 5 53 3 How to Copy Tips on Copying The LCD display shows the number of remaining pages during copying The S St to op p R Re es se et t button reverts settings to default When the multi purpose tray is empty the LCD displays ...

Page 60: ... number of copies remaining Shrinking an Image to Fit the Page If the image to be copied is larger than the output paper you can automatically reduce the image to fit the page on which it will be copied To fit an image on a page 1 Load document Place document s to be copied either directly on the platen glass or into the ADF MultiPASS F50 User s Manual 5 54 4 COPY MODE MENUS 1 SPECIAL COPY 2 RECEI...

Page 61: ...per Size and Type If copying on paper other than letter size plain paper you can optimize results by setting the paper size and type from the F50 MFP control panel To change paper size and type 1 Load document Place document s to be copied either directly on the platen glass or into the ADF 2 Set paper size Press to access C Co op py y M Mo od de e Press to access Press to scroll through sizes Sel...

Page 62: ...es your needs To adjust the image quality 1 Load document Place document s to be copied either directly on the platen glass or into the ADF 2 Select IMAGE QUALITY Press to access C Co op py y M Mo od de e Press to access 3 Select Color or B W The F50 MFP will make a black and white copy unless you specify otherwise To make a color copy press the button 4 Select quality type Press to scroll through...

Page 63: ...ure Exposure controls the lightness or darkness of the copied document If a document copies too light or too dark you can adjust the exposure settings There are nine different levels of exposure to help you adjust your document To adjust the copy exposure 1 Load document Place document s to be copied either directly on the platen glass or into the ADF 2 Select EXPOSURE Press to access C Co op py y...

Page 64: ... ag ge e allows you to tile an image multiple times on a single page C Cr re ea at te e a a m mi ir rr ro or r i im ma ag ge e copies a document in reverse mirror image For more information on these features see the online MultiPASS Reference Guide on your CD ROM MultiPASS F50 User s Manual 5 58 8 F50 Chapter 6 33 qxd 6 20 01 5 15 PM Page 58 ...

Page 65: ...see How to Use the MultiPASS Toolbar on page 5 To scan a document and print without saving see How to Copy on page 49 Scanning From the Automatic Document Feeder or Platen Glass The F50 MFP is factory set to scan from the Automatic Document Feeder To scan from the platen glass change the scan source in the MultiPASS Toolbar Settings To scan from platen glass Click the S Se et tt ti in ng g icon on...

Page 66: ...ess the scanner from within the application To scan from an application 1 Load document To load a document in the ADF Lift the document cover to make sure there are no documents on the glass Insert the document s in the ADF tray as shown facing up Adjust the document guide tabs as needed The F50 MFP will feed the top page first You can load up to 30 letter or legal size pages of 20 lb paper in the...

Page 67: ...nstantly perform any of the Toolbar s functions To enable a particular function for the Scan button 1 Access Toolbar Settings Click S Se et tt ti in ng gs s on the MultiPASS Toolbar then click the T To oo ol lb ba ar r S Se et tt ti in ng gs s tab 2 Activate Scanner Push Button dialog Click the drop down list under W Wh he en n S Sc ca an nn ne er r P Pu us sh h B Bu ut tt to on n p pr re es ss se...

Page 68: ...MultiPASS F50 User s Manual 6 62 2 F50 Chapter 7 33 qxd 6 20 01 5 16 PM Page 62 ...

Page 69: ...N NK K E EM MP PT TY Y message will appear in the LCD panel The message will also specify which tank is empty C C for cyan M M for magenta Y Y for yellow or K K for black To replace an empty ink tank 1 Open unit Press the O Op pe en n button to open the scanning unit The printhead holder automatically moves to the center Do not force the printhead holder or damage could result 2 Remove empty ink t...

Page 70: ...discharges ink through nozzles tiny openings from which the ink is sprayed If faded or streaked colors and text appear on your output some of the nozzles may be clogged You can check this by printing a nozzle check pattern Ensure that paper is loaded in the F50 MFP before performing a nozzle check To print a nozzle check pattern from the F50 MFP control panel 1 Select PRINTER SETTINGS Press until ...

Page 71: ...ER R S SE ET TT TI IN NG GS S appears then press twice 2 Select HEAD CLEANING Press to scroll to H HE EA AD D C CL LE EA AN NI IN NG G then press once to begin the cleaning process Wait until the process is complete 3 View nozzle check pattern Print another nozzle check pattern If the pattern is broken missing or a specific color is not printed perform a deep printhead cleaning If patterns are not...

Page 72: ...tical line pattern and the LCD message will change to 2 Enter value for first vertical column Review the vertical pattern printout noting which box in C Co ol lu um mn n A A prints with the most solid image For the A column printed pattern use the keys to scroll to the value for the most solid box in the column If you have difficulty on C Co ol lu um mn n A A when choosing between two patterns use...

Page 73: ...pattern has printed the LCD message will change to Review the lateral pattern printout noting which solid box in C Co ol lu um mn n G G on the printout has the most solid image For the G column printed pattern use the keys to scroll to the value for the most solid box in the column If you have difficulty on C Co ol lu um mn n G G when choosing between two patterns use the smaller value number Pres...

Page 74: ...MultiPASS F50 User s Manual 6 68 8 F50 Chapter 8 33 qxd 6 20 01 5 18 PM Page 68 ...

Page 75: ...g g Copies are not coming out as expected P Pa ap pe er r F Fe ee ed di in ng g Paper is not feeding through the unit properly L LC CD D M Me es ss sa ag ge e An error message displays on the F50 MFP LCD panel If you encounter difficulties during installation or operation scan the problems or messages in the left column until you find a description that approximates your difficulty Go through the ...

Page 76: ...e MultiPASS Suite on your CD ROM Unable to communicate with device Loose printer cable port Verify that the cable is securely connected to both your PC and the correct printer MultiPASS Status Monitor not running To print to the F50 MFP the MultiPASS Status Monitor must be running Launch the Status Monitor from the MultiPASS Program menu See To open the Status Monitor on page 10 Error message The ...

Page 77: ... Cause Possible Cause Possible Cause Try This Try This Try This Try This Cannot send a fax Phone line not connected or working properly Make sure all line connections are secure Other documents transmitting from F50 MFP memory Allow time for the documents to finish sending then try again Wrong number Dial the number again or check that you have the correct number A color fax has been sent to a B W...

Page 78: ...y entered NOTE NOTE NOTE NOTE Ensure that the number is programmed exactly as it would be dialed manually Cannot receive a fax automatically Phone line not connected properly Make sure all phone line connections are secure Error occurred during reception Check the LCD for an error message You can also print an ACTIVITY REPORT and check for an error See Setting up and Printing Reports on page 25 F5...

Page 79: ...canner components are dirty Check the F50 MFP by making a copy If the copy is clear the problem may originate from sender s fax machine If the copy is spotted or dirty clean the scanner components Cannot receive a fax manually Call was disconnected You may have disconnected the call by pressing Start and hanging up before the sender could send the fax Facsimile print quality is poor Sending fax no...

Page 80: ...M off Problem Problem Problem Problem Possible Cause Possible Cause Possible Cause Possible Cause Try This Try This Try This Try This Alarm light comes on and F50 MFP beeps while printing Paper is jammed Clear the paper jam If there is no paper jam turn off and unplug the F50 MFP wait five seconds then plug it in and turn it on again If the problem is resolved the Alarm light will turn off the pri...

Page 81: ...t If the F50 MFP is plugged into a power strip make sure the power strip is plugged in and turned on Printhead not installed properly Re install the printhead One or more ink tanks are empty See Replacing Ink Tanks on page 6 Printed text or images are skewed Paper not loaded correctly Make sure the paper is loaded properly in the multi purpose tray and that the paper guide is adjusted correctly Se...

Page 82: ...ed try turning the paper over and printing on the other side Printhead nozzles clogged Print a nozzle check pattern see Printing a Nozzle Check Pattern on page 64 If needed clean the printhead see Cleaning the Printhead on page 65 Printhead or ink tanks installed improperly Verify that the printhead and ink tanks are installed properly Ensure that the protective plastic covers and tapes are remove...

Page 83: ... that were overwritten Reinstall the MultiPASS Suite software Scanning an image is very slow Parallel port connectionneeds to be changed Change the parallel port on your PC to ECP Extended Capabilities Port to increase scanning speed and throughput For details on ECP refer to your PC user documentation or contact technical support for your PC Problem Problem Problem Problem Possible Cause Possible...

Page 84: ...s loaded correctly in the multi purpose tray and paper guides adjusted properly See How to Load Paper and Envelopes on page 3 Multiple sheets feed at same time Paper not loaded correctly Make sure that paper is loaded correctly in the multi purpose tray and that the paper guide is adjusted properly See How to Load Paper and Envelopes starting on page 3 Sheets of paper sticking together Fan the pap...

Page 85: ... fax machine is on connected and has paper ink and or toner Incorrect touch tone rotary pulse setting Set your F50 MFP to the setting touch tone or rotary that matches your phone line See Switching from Touch Tone to Rotary Dialing on page 14 No response from receiving fax Contact the receiving party to verify the receiving fax machine is on connected and has paper ink and or toner You can also tr...

Page 86: ...Menu Menu then scroll to FAX SETTINGS FAX SETTINGS FAX SETTINGS FAX SETTINGS Press Set Set Set Set to select 2 Press until RX SETTINGS RX SETTINGS RX SETTINGS RX SETTINGS appears then press Set Set Set Set ECM RX ECM RX ECM RX ECM RX is selected Press Set Set Set Set 3 Press to set ECM ECM ECM ECM to ON ON ON ON Press Set Set Set Set to select ECM TX Sending in ECM INK EMPTY Black ink tank is empt...

Page 87: ...mory on page 32 MultiPASS Status Monitor is not running Windows 95 98 Me Windows 95 98 Me Windows 95 98 Me Windows 95 98 Me Start the MultiPASS Status Monitor On the Windows desktop click Start Start Start Start then Programs Programs Programs Programs In the Programs Programs Programs Programs menu click on MultiPASS Suite MultiPASS Suite MultiPASS Suite MultiPASS Suite then MultiPASS Status Mult...

Page 88: ...ek 1 1 8 80 00 0 O OK K C CA AN NO ON N Support program specifics are subject to change without notice Refer to the product information starting on page XX for warranty details 8 82 2 F50 MFP User s Manual TX RX NO nnnn ID number is being assigned to the fax When the F50 MFP sends or receives a fax it assigns a unique identification number nnnn to the fax TX nnnn SCANNING P nnnn MEMORY FULL PLEASE...

Page 89: ... inside the F50 MFP which may result in a fire or electrical shock Follow all warnings and instructions marked on the F50 MFP Location Do not place the F50 MFP near alcohol paint thinner or other flammable substances If flammable substances come into contact with electrical parts inside the F50 MFP it may result in a fire or electrical shock Do not block or cover the ventilation port or any openin...

Page 90: ...ord or plug is damaged or frayed If liquid has spilled into the F50 MFP If the F50 MFP has been exposed to rain or water If the F50 MFP does not operate normally when you have followed the instructions in the guides included with your F50 MFP Adjust only those controls that are covered by the instructions in the guides since improper adjustment of other controls may result in damage and will often...

Page 91: ...N N O OF FF F button Once off you can unplug the power cord from the power outlet Using the F50 MFP Near Appliances and Fluorescent Lamps Allow at least 6 inches clearance between the F50 MFP and another appliance or a fluorescent lamp Electrical noise generated by a fluorescent lamp placed too close to the F50 MFP could cause the F50 MFP to malfunction Regulatory Information MultiPASS F50 MFP Fac...

Page 92: ...over a network connection 256 color SVGA monitor or greater Microsoft Internet Explorer version 4 0 or later 60 MB of available hard disk space 150 MB of available hard disk space is recommended M Mi ic cr ro os so of ft t W Wi in nd do ow ws s 9 95 5 9 98 8 IBM or compatible computer with a Pentium 90 processor or higher 32 megabytes MB of RAM 64 MB of RAM or more is recommended W Wi in nd do ow ...

Page 93: ...s s 8 6 x 39 maximum 3 15 x 1 77 minimum W W x x L L A AD DF F 8 6 x 39 maximum 8 27 x 5 83 minimum Q Qu ua an nt ti it ty y G Gl la as ss s 1 sheet A AD DF F 30 letter and legal size sheets maximum 1 sheet for all other Print Specifications P Pr ri in nt ti in ng g M Me et th ho od d Bubble Jet Ink on Demand P Pa ap pe er r H Ha an nd dl li in ng g Automatic feed P Pr ri in nt t S Sp pe ee ed d C...

Page 94: ...b bl le e L Li in ne e Public Switched Telephone Network PSTN C Co om mp pa at ti ib bi il li it ty y G3 D Da at ta a C Co om mp pr re es ss si in ng g S Sy ys st te em m MH MR MMR JBIG JPEG M Mo od de em m T Ty yp pe e Fax modem M Mo od de em m S Sp pe ee ed d 33600 14400 9600 7200 4800 2400 bps Automatic fallback T Tr ra an ns sm mi is ss si io on n S Sp pe ee ed d B W Approx 3 seconds page at 3...

Page 95: ... no warranty or replacement This limited warranty shall only apply if the product is used in conjunction with compatible computer equipment and compatible software as to which items Canon shall have no responsibility Non Canon brand equipment and software that may be distributed with the product are sold as is without warranty of any kind by Canon including any implied warranty regarding merchanta...

Page 96: ...kage and send your defective product together with your dated proof of purchase a complete explanation of the problem and a return address to the ASF at your expense Do not include any other items with your product The repair s covered by this limited warranty will be made and the product will be returned to you without charge by the ASF Repairs not covered under this limited warranty will be char...

Page 97: ... e a an ny y o ot th he er r i it te em ms s i in n t th he e r re et tu ur rn n s sh hi ip pp pi in ng g c co on nt ta ai in ne er r This limited warranty gives you specific legal rights and you may also have other rights that vary from state to state Support program specifics are subject to change without notice InstantExchange warranty program service is subject to availability of refurbished r...

Page 98: ...MultiPASS F50 User s Manual 9 92 2 F50 Chapter 10 33 qxd 6 20 01 5 21 PM Page 92 ...

Page 99: ...panel 3 correcting digital photos 45 D default printer 40 dialing rotary or touch tone 14 DRPD distinctive ring pattern 15 E entering names and numbers 13 sender information 13 F F1 key 39 fax configuring 12 connecting 11 12 control panel menus 3 DRPD 15 16 entering information 13 faxing to a group 32 receive modes 14 receiving to your PC 10 sending color fax 34 sending from your PC 22 setting con...

Page 100: ... printing documents 8 9 receiving faxes 7 9 saving documents 7 8 Status Monitor 10 viewing documents 8 9 O One Touch Speed Dialing 25 programming a number 26 online help 39 orientation 46 P page setup 45 page size 46 paper loading 3 4 specifying size and type 3 4 paper jams 50 paper size 46 Photo Optimizer PRO 45 Print Advisor 42 printer selecting from within an application 40 setting as default 4...

Page 101: ...3 printhead and ink tanks 85 turning the F50 off 85 using near appliances 85 scaled printing 46 scan from within an application 60 glass specifications 87 one push functions 61 photos 5 saving scanned documents 7 scan button 61 scan specifications 88 setting resolution 36 using ScanGear 61 ScanGear 61 selecting F50 as default printer 40 F50 from an application 40 receive mode 15 specialty media us...

Page 102: ...9 96 6 F50 User s Manual index 33 qxd 6 20 01 5 23 PM Page 96 ...

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