Canon LBP351 Series Service Manual Download Page 153

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2. Press the [OK] key.

The screen to choose whether to stop appears.

3. Select "Yes", and press the [OK] key.

Device Log List

Print jam, error and alarm logs.

NOTE:

Method to display the test print
It appears in the menu by pressing [Job Status/Cancel] + [Utility] simultaneously.

Log

Purpose of use

Log1

Jam log list
Print 50 logs at a maximum.

Log2

Jam log list stored in the controller
Print 50 logs at a maximum.

Log3

Error log list
Print 50 logs at a maximum.

Log4

Alarm log list
Print 50 logs at a maximum.

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7. Troubleshooting

146

Summary of Contents for LBP351 Series

Page 1: ...Revision 4 0 LBP351 352 Series Service Manual ...

Page 2: ...er a long or short period Canon will issue a new edition of this manual The following paragraph does not apply to any countries where such provisions are inconsistent with local law Trademarks The product names and company names used in this manual are the registered trademarks of the individual companies Copyright The copyright of this document belongs to Canon Inc This document may not be copied...

Page 3: ... door and closing the delivery unit door which results in supplying the machine with power 2 In the digital circuits 1 is used to indicate that the voltage level of a given signal is High while 0 is used to indicate Low The voltage value however differs from circuit to circuit In addition the asterisk as in DRMD indicates that the DRMD signal goes on when 0 In practically all cases the internal me...

Page 4: ...eatures 6 Specification 7 Product Specifications 7 Print Speed 9 Paper type 9 Paper size 9 List of Parts 11 External 11 Cross Sectional View 12 2 Technical Explanation Device 13 Laser Exposure System 14 Overview 14 Laser Scanner Motor Control 14 Image Formation System 16 Image Formation Process 16 Cartridge 19 Pickup Feeding System 21 Overview 21 Various Control Mechanisms 23 Fixing System 32 Over...

Page 5: ...4 Periodical Service 108 Periodically Replaced Parts 109 Consumable parts 110 Periodical Service 111 5 Parts Replacement and Cleaning 112 List of Parts 113 Main Unit 113 Motor Fan 114 Sensor 114 PCB 115 External Cover Interior System 116 Removing the Left Cover 116 Removing the Right Cover 117 Removing the Rear Cover 117 Removing the Front Cover Unit 118 Removing the Right Front Cover 118 Removing...

Page 6: ...Feeding Separation Roller 135 Removing the Verticalpass Roller 136 Removing the Lifter Motor 136 Removing the Pickup Motor 136 Removing the MP Tray Pickup Unit 137 Removing the Registration Roller Unit 138 Removing the Pickup Drive Unit 138 6 Adjustment 140 Actions after Replacement 141 Before Replacing the Main Controller PCB 141 After Replacing the Main Controller PCB 141 7 Troubleshooting 142 T...

Page 7: ... LOG GR 172 PANEL GR 173 F W UPDATE GR 173 NETWORK GR 173 SP ADMIN MODE 175 APPENDICES 176 Service Tools 177 Solvents and Oil List 177 General Circuit Diagram 178 General Circuit Diagram 1 3 178 General Circuit Diagram 2 3 179 General Circuit Diagram 3 3 180 Backup Data List 181 Backup Data 181 List of Items Which Can Be Imported 182 Service Mode 182 Soft counter specifications 184 Contents iv ...

Page 8: ...s Laser Safety 2 How to Handle the Laser Scanner Unit 2 Power Supply 2 Toner Safety 3 Notes When Handling a Lithium Battery 3 Notes Before it Works Serving 3 Points to Note at Cleaning 4 Notes on Assembly Disassembly 4 ...

Page 9: ...the laser scanner unit Dieses Gerät ist der Klasse 1 der Laserprodukte zugeordnet Allerdings enthält die Laserscannereinheit eine Laserstrahlquelle der Klasse 3B die Augenschäden verursachen kann wenn man in diesen Strahl blickt Deshalb darf die Laserscannereinheit nicht zerlegt werden An der Laserscannereinheit kann keine Justage vor Ort vorgenommen werden Der in folgendem Bild dargestellte Aufkl...

Page 10: ...losion if battery is replaced by an incorrect type The following warnings are given to comply with Safety Principles EN60950 1 CAUTION Wenn mit dem falschen Typ ausgewechselt besteht Explosionsgefahr Gebrauchte Batterien gemäß der Anleitung beseitigen Notes Before it Works Serving At servicing be sure to turn OFF the power source according to the specified steps and disconnect the power plug Be su...

Page 11: ...ot specially instructed reverse the order of disassembly to reinstall 3 Ensure to use the right screw type length diameter etc at the right position when assembling 4 To keep electric conduction binding screws with washers are used to attach the grounding wire and the varistor Ensure to use the right screw type when assembling 5 Unless it is specially needed do not operate the device with some par...

Page 12: ...Product Overview 1 Product Lineups 6 Specification 7 List of Parts 11 ...

Page 13: ...opes postcards can be printed Features High end A4 LTR B W SFP of high speed high durability and high capacity pickup 1 High speed and high durability This machine is a high speed printer that realizes a print speed of 62 65 ppm A4 LTR in 1 sided printing Superior durability suitable for large volume printing 2 High capacity pickup In addition to the Multi purpose Tray and Standard Drawer up to 3 ...

Page 14: ...ain paper 60 to 89 g m2 At continuous A4 LTR print LBP352dn LBP352x 62 sheets min A4 65 sheets min LTR LBP351dn LBP351x 55 sheets min A4 58 sheets min LTR Warm up time 2 Duration from power on to standby of the machine At normal startup 29 sec or less At quick startup 12 sec or less Recovery time 3 Time for recovery from deep sleep to standby 10 sec or less First print time 3 At 1 sided A4 LTR pri...

Page 15: ... At printing 2 sided 7 1 B or less LpAm mean A weighted emission sound pressure level bystander position At standby 26 dB LBP352dn LBP352x At printing 1 sided 57 dB At printing 2 sided 57 dB LBP351dn LBP351x At printing 1 sided 56 dB At printing 2 sided 56 dB Rated power supply AC 120 to 127 V 60 Hz AC 220 to 240 V 50 60 Hz Power consumption Reference value Maximum 1 700 W or less 120 V 1 650 W or...

Page 16: ...on the back side are output as 1 sheet Paper type Pickup possible Pickup not possible Type of paper Paper set tings in this machine Cassette Multi purpose Tray Paper Deck Option Envelope Feed er Option Plain paper recycled paper 60 g m2 Plain L2 61 to 70 g m2 Plain paper L 71 to 89 g m2 Plain paper Heavy paper 90 to 120 g m2 Heavy paper 1 121 to 135 g m2 Heavy paper 2 Bond paper 60 to 75 g m2 Heav...

Page 17: ...215 9 mm Length 210 0 to 355 6 mm Landscape Only when using the UFR II printer driver Width 148 0 to 215 9 mm Length 148 0 to 215 9 mm 2 Portrait Width 76 2 to 215 9 mm Length 127 0 to 355 6 mm Landscape Only when using the UFR II printer driver Width 127 0 to 215 9 mm Length 127 0 to 215 9 mm 1 Product Overview 10 ...

Page 18: ... 1 3 4 5 2 6 7 No Name 9 Name 1 Upper Cover Unit 7 USB H Front 2 Control Panel 8 Upper Cover 3 Front Cover 9 USB H Rear 1 4 Cassette 10 USB H Rear 2 5 Rear Cover Sub Delivery Tray 11 USB D 6 Duplex Unit 12 LAN Port 1 Product Overview 11 ...

Page 19: ...l Path Roller 3 Laser Scanner Unit 12 Cassette Separation Roller 4 Photosensitive Drum 13 Cassette Feed Roller 5 Transfer Roller 14 Cassette Pickup Roller 6 Registration Shutter 15 Cartridge 7 Registration Roller 16 Pressure Roller 8 Multi purpose Tray Pickup Roller 17 Fixing Assembly 9 Multi purpose Tray Feed Roller 18 Fixing Delivery Roller 1 Product Overview 12 ...

Page 20: ...Technical Explanation Device 2 Laser Exposure System 14 Image Formation System 16 Pickup Feeding System 21 Fixing System 32 Controller System 36 ...

Page 21: ...tor Unit and is controlled by the signal input from the DC Controller The following shows an outline drawing of the Laser Scanner Unit BD PCB Scanner mirror Scanner motor unit Photosensitive drum Laser driver Main Controller DC controller LASER CONTROL signal VIDEO signal SCANNER MOTOR SPEED CONTROL signal BD INPUT signal Laser Scanner Motor Control Rotates the Polygon Mirror at a specified speed ...

Page 22: ...es the Laser Scanner Motor 2 Sends acceleration signals ACC and deceleration signals DEC to the Laser Scanner Motor to control the speed to the specified speed Related Error Code E110 0000 Failure of the Laser Scanner Unit E110 0001 Error in the initial operation of the Scanner Motor 2 Technical Explanation Device 15 ...

Page 23: ...eloping 1 Primary charging Pickup 4 Transfer 5 Separation Transfer Latent image formation Media path Direction of the drum rotation Block Step Drum cleaning Developing Latent image formation block During the two steps that comprise this block an invisible latent image is formed on the photosensitivedrum Step 1 Primary charging To prepare for latent image formation the surface of the photosensitive...

Page 24: ...rge The drum discharge is performed during LSTR period 3KRWRVHQVLWLYH UXP DVHU HDP Developing block Toner adheres to the electrostatic latent image on the photosensitive drum which becomes visible Step 3 Developing Toner acquires a negative charge from the friction that occurs when the developing roller rotates against the developing blade The negatively charged toner is attracted to the latent im...

Page 25: ...dia and the curvature of the photosensitive drum cause the media to separate from the drum surface The static charge eliminator reduces back side static discharge of the media for stable media feed and image quality Media Transfer roller Photosensitive drum Static charge eliminator Fixing block The toner image is fixed onto the print media Step 6 Fixing The printer uses an on demand fixing method ...

Page 26: ...n box Toner collection box Photosensitive drum Cleaning blade Cartridge Overview The cartridge of this machine has the function to form a visible image on the Photosensitive Drum with toner The following shows an outline drawing of the cartridge of this machine M102 PCB The cartridge of this machine consists of the Photosensitive Drum Primary Charging Roller Developing Sleeve Stirring Plate Waste ...

Page 27: ... Display on the Control Panel Insert toner cartridge Cartridge Life Detection The DC Controller notifies the Main Controller when cartridge consumption reaches the specified value Upon reception of the notification the Main Controller displays a warning or a message that the cartridge has reached the end of its life Warning display 2 End of life display 4 5 Toner level 1 Differs depending on the s...

Page 28: ...tem Overview The Pickup Feed System performs pickup feed and delivery of print paper and consists of various rollers Print paper flow Face down delivery Face up delivery Duplex delivery 2 Technical Explanation Device 21 ...

Page 29: ...Registration shutter SL102 Lifting plate M1502 CL101 Name Electric code Pickup Motor M101 Main Motor M102 Lifter Motor M103 Fixing Motor M299 Duplex Reverse Motor M1501 Duplex Re pickup Motor M1502 Pickup Clutch CL101 Pickup Solenoid SL101 Multi purpose Tray Pickup Solenoid SL102 2 Technical Explanation Device 22 ...

Page 30: ... Multi purpose Tray Sensor PS105 Paper Width Sensor 1 PS106 Media Stack Surface Sensor 1 PS107 Paper Width Sensor 2 PS108 Fixing pressure release sensor PS699 Fixing Outlet Sensor PS700 Media Stack Surface Sensor 2 PS907 Various Control Mechanisms Lifter control Paper inside a cassette is lifted up by the Lifting Plate The Lifting Plate is lifted up by rotating the Cassette Lifter Motor M103 The p...

Page 31: ...ed a certain amount by the pickup operation If the Paper Surface Detection Sensors 1 and 2 PS107 and PS907 detect that there is no paper during printing the Lifter Motor M103 is driven to lift up the Lifting Plate to the pickup position Related error codes E015 0001 Cassette 1 lift up error E015 0002 Cassette 2lift up error E015 0003 Cassette 3 lift up error E015 0004 Cassette 4 lift up error E015...

Page 32: ... paper by rotating the Pickup Cam with the Pickup Solenoid SL101 Lifting plate M101 SL101 CONTROL signal DC controller SOLENOID DRIVE signal CL101 Cassette pickup roller Pickup arm Cassette pickup solenoid Pickup cam Pickup motor Related error codes E012 0001 0002 Pickup Motor error Multi purpose Tray Pickup Control The DC Controller performs pickup from the Multi purpose Tray by rotating the Pick...

Page 33: ...roughput Skew is corrected as follows 1 The paper leading edge pushes against the Registration Shutter to align the leading edge of the paper 2 The trailing edge of the paper is fed and slack is generated at the leading edge of the paper 3 When the trailing edge is fed even further the paper leading edge for which slack was generated pushes up the Registration Shutter and then the paper is fed to ...

Page 34: ...th and position of paper being fed are detected by the Paper Width Sensor 1 and 2 PS106 PS108 If the paper width detected by the Paper Width Sensors did not match the paper size set with the Cassette Size Switch Check paper size is displayed on the Control Panel Media width sensor 2 PS108 Media width sensor 1 PS106 Media Pre transfer roller 198mm 2 Technical Explanation Device 27 ...

Page 35: ...r Size is displayed on the Control Panel If the detected paper is detected to be shorter than the specified size image masking is performed from that point in time to prevent toner soiling of the Transfer Roller Feed Speed Control The printer changes the feed speed for each paper size to prevent fixing failures The DC Controller changes the paper feed speed between 1 1 speed and 1 2 speed for each...

Page 36: ...e feeding A double feed jam is detected when the Sensor Flag moves away from the Double Feed Sensor surface due to the paper thickness Normal feed Multiple feed Envelope multiple feed sensor flag Envelope multiple feed sensor PS1802 Upper separation roller Multiple fed envelope Lower separation roller Name Electric code Envelope Pickup Motor M1800 2 Technical Explanation Device 29 ...

Page 37: ...106 PS108 PS103 PS105 PS102 PS102 Pre registration Sensor PS103 Registration Sensor PS105 Multi purpose Tray Sensor PS106 Paper Width Sensor 1 PS108 Paper Width Sensor 2 PS1502 Duplex Re pickup Sensor PS1603 PF Media Path Sensor option PS700 Fixing Outlet Sensor PS1704 PF Media Path Sensor option PS1802 Envelope Pickup Sensor option Automatic Ejection Function The remaining paper is ejected when t...

Page 38: ...tlet Sensor PS700 does not detect the leading edge although a specified period of time has passed after the Registration Sensor PS103 detects the leading edge 6 Fixing delivery stationary jam The Fixing Outlet Sensor PS700 does not detect the trailing edge although a specified period of time has passed after the Registration Sensor PS103 detects the trailing edge 7 Internal stationary jam 1 The se...

Page 39: ...ntact type Sub Thermistor TH2 This thermistor is in contact with the edge of the Fixing Heater and detects the temperature of the Fixing Heater Contact type Thermoswitch TP1 Thermoswitch for preventing the abnormal temperature rise of the Fixing Heater This thermoswitch is a contact type thermoswitch and is installed at the center of the Fixing Heater If the temperature of the Fixing Heater has ri...

Page 40: ...ection circuit Fixing heater safety circuit H1 TH1 TH2 TP1 J128 Q704 3 3V HITMP FSRTH1 FSRD1 FSRD2 FSRTH2 FSRARI AC200 CPU RLD ZEROX CURRMS TB10 TB11 2 1 24VC Fixing Pressure Disengagement Control The Fixing Film Unit is disengaged from the Pressure Roller under a specific condition in order to improve jam removability 2 Technical Explanation Device 33 ...

Page 41: ...g Assembly detects abnormal temperature rising The following three methods are used to perform detection to prevent abnormal temperature rising DC Controller Fixing Heater safety circuit Thermoswitch The following explains each of the functions 1 DC Controller The DC Controller monitors the detected temperatures of the Main Thermistor TH1 and Sub Thermistor TH2 The DC Controller stops the fixing d...

Page 42: ...n Thermistor was lower than a certain temperature although a specified period of time has passed since the heater was turned ON E003 0001 Temperature of the Sub Thermistor 1 was lower than a certain temperature although a specified period of time has passed since the heater was turned ON 4 Fixing drive circuit error When the DC Controller cannot detect a specific frequency a fixing drive circuit f...

Page 43: ...o the DC Controller The external equipment can view the printer status using a two way interface Printer Driver PDL Data Main Controller Compression Extension circuit DC Controller BitMap expansion J No Connection destination Electric code Name J No J120 UN4 Control Panel PCB J1 J128 UN6 Memory PCB J870 J16 SOFT ID PCB J871 J4 USB front J2802 UN1 Power Supply PCB J70 J55 J201 UN2 DC Controller PCB...

Page 44: ...CB DC controller Motor Fan Solenoid Photointerrupter Switch Sensor Duplex Feed Unit Paper Feeder Unit Op Paper Deck Unit Op Env Feeder Unit Op Laser Scanner Unit J No Connection destination Electric code Name J No J30 UN8 Sleep Interface PCB J810 J31 SW103 Door Switch J33 J32 UN8 Sleep Interface PCB J808 J71 SL102 Multi purpose Tray Pickup Solenoid J72 SL101 Pickup Solenoid J73 M103 Lifter Motor J...

Page 45: ...ontroller PCB J201 J98 UN1 Power Supply PCB J54 J99 SW102 Cassette Size Switch J2 J100 J94 J81 J83 J71 J96 J72 J91 J75 J90 J87 J78 J32 J86 J79 J74 J76 J31 J97 J30 J100 J95 J93 J80 J92 J99 J82 J77 J84 J89 J85 J73 J98 J88 Power Supply This circuit is for converting the AC power supply input from the power supply receptacle to DC power supply and then supplying the DC power supply to each load The su...

Page 46: ...uick off Quick startup setting OFF AC Relay PCB Power supplied Power supplied All night Power Supply PCB Power supplied Power supplied Sleep Interface PCB Power supplied OFF Main Controller PCB Power supplied OFF CAUTION Prohibited items when quick off Disconnecting the power plug from the outlet Inserting and removing an SD card Installing and removing the Duplex Unit Installing and removing pick...

Page 47: ...his machine is equipped with energy saving function The following shows energy saving status and condition of transition Condition Description Condition of Transition Panel sleep Panel off Press Power key Engine sleep The panel and engine are turned OFF When the time to transition to these modes has elapsed Default setting 5 minutes When a USB is connected the transition does not occur Deep sleep ...

Page 48: ...Technical Explanation System 3 Version Upgrade 42 Backup Restoration 72 Monitoring Function e Maintenance imageWARE Remote 88 MEAP Application Management 92 ...

Page 49: ... the PC using a USB cable version upgrades can be performed in an environment where a network is not available Version Upgrade Using Updater CDS Send a command using service mode or the Settings Registration menu of the Remote UI to download the firmware data from the CDS server to perform an upgrade When upgrading using the Updater you can also link with the UGW server to automatically download t...

Page 50: ... Installation Updater function enables users to distribute firmware through CDS via Internet Particularly on e Maintenance UGW enabled devices firmware can be updated remotely which effectively slashes costs incurred in field services MEAP Application By linking devices to CDS and License Management System providing the function to manage licenses hereinafter LMS applications can be installed in d...

Page 51: ...Firmware b CDS Remote Download download in conjunction with UGW Firmware distribution can be performed before a service technician visits the customer by registering the distribution schedule in the device using UGW from UGW in advance The service technician who visits the customer can update the firmware manually after checking the device status 3 e RDS checks the instruction to distribute the fi...

Page 52: ...plication Yes Installing system option Yes System Management Settings Yes Testing communications Yes Displaying update logs Yes Displaying system logs Yes Internal system error notification Notifying internal system error occurrence to distribution serv er Yes Yes Limitations and Cautions Limitations Changing Date Time on Device When a user changes the date time setting on the device including cha...

Page 53: ...jobs are not completed within 10 minutes If this occurs the error code 8x001106 will be returned different numbers will be shown for x depending on the execution modes Firmware update is executed if the jobs stated above are not in the queue Follow the shutdown sequence to reboot the device after the firmware is updated Preparation Setting Sales Company s Support Department When using devices inpu...

Page 54: ...r Confirm the URL setting of the distribution server UGW server set in the machine 1 Access the following URL from the browser on a PC connected to the same network as this machine and log in to the management screen URL https machine s IP address 8443 svm Password 28 Confirm the password to the Support Dept of the sales company CAUTION In the case of the following you cannot log in even if you in...

Page 55: ... Installation logs by MEAP application Logs related to enabled functions by system option Ordinary Er ror Yes Yes Yes Yes Logs for ordinary errors System Error Yes Yes Yes Yes Yes Logs for internal system errors 4 Click Yes when a dialog box confirming whether you want to update the settings is displayed This completes the procedure for confirming the URL setting of the distribution server Communi...

Page 56: ...P CDS UGW 2 Access the Customer Information screen of the UGW WebPortal and specify Yes for the following setting Firmware Distribution CAUTION See imageWARE Remote Operator s Manual e Maintenance Business Operation Manual for how to operate UGW WebPortal Distribute Firmware should be set on Customer Management screen for staff in charge of setting for Enter customer information or Command for fir...

Page 57: ...VICE MODE FUNCTION GR MEAP CDS MEAP When this setting is enabled Delivered Installation is displayed on Register Update Software screen in Settings Registration menu Displaying Update Firmware Menu on the Register Update Software Screen Set to display the Update Firmware menu on the Register Update Software menu of the Remote UI Specify this setting to allow users to upgrade the firmware using the...

Page 58: ... distribution setting enabling automatic firmware download and update CAUTION Device without the function to wait for job completion Explain to the user in advance that a job cannot be accepted during firmware update Also it is recommended to execute the operation during the period of time when no print job is accepted Device with the function to wait for job completion When the following jobs exi...

Page 59: ...istribution to the target device NOTE For the operation procedure refer to CDS Scheduled Update in the CDS Operation Manual Firmware Distribution When the e mail notification setting is enabled on UGW it will be notified at the following timing E mail address specified in Notification E mail Settings The settings configured on the scheduled update setting screen are applied to the device and an e ...

Page 60: ...s The procedure for checking a log is described below 1 Access the following URL from the browser on a PC connected to the same network as this machine and log in to the management screen https device address 8443 svm Confirm the password to the Support Dept of the sales company 2 Select Display Logs Communication Test select Update Logs or System Logs in the Log View and click Switch 3 Check the ...

Page 61: ...rocessing for deleting the firmware starts 4 Confirm that the Delete Firmware button is grayed out and deactivated Deleting a Scheduled Distribution Date Time This section describes the procedure for deleting a scheduled distribution date time set in this machine The Scheduled Delivery Date and Time button in the Delivered Update menu is activated when a scheduled firmware distribution date time i...

Page 62: ... to the delivery server occurred Check if the network environment is correct to solve the cause of the error occurrence If the network environment of the device is correct obtain the log etc Refer to System Management Operations un der Version Upgrade of Updater in Troubleshooting of this manual and contact Support Div of the sales compa ny 5 Downloaded files are invalid Check the network At the t...

Page 63: ... nication no response for 1min occurred After that retried but failed to connect to server Check the network environment of the device and re exe cute the job If it recurs obtain the log etc Refer to System Manage ment Operations under Version Upgrade of Updater in Troubleshooting of this manual and contact Support Div of the sales company The network cable was dis connected during data download i...

Page 64: ...g notice of version information Obtain the log etc Refer to System Management Opera tions under Version Upgrade of Updater in Trouble shooting of this manual and contact Support Div of the sales company 11 An error occurred Error Code xxx UGW linkage main screen UGW linkage was turned ON when eRDS was OFF For a device using eRDS turn ON the eRDS For a device not using eRDS turn OFF the UGW linkage...

Page 65: ...ication test to analyze the cause of the error After solving the cause resend the order from the eRDS If it recurs obtain the log etc Refer to System Manage ment Operations under Version Upgrade of Updater in Troubleshooting of this manual and contact Support Div of the sales company Delivery server stopped Contact the sales company s Support Department After confirming restoration of the delivery...

Page 66: ...ersion Upgrade of Updater in Troubleshooting of this manual and contact Support Div of the sales company The delivery server stop ped Contact the sales company s Support Department After confirming restoration of the delivery server re execute the job If it recurs obtain the log etc Refer to System Manage ment Operations under Version Upgrade of Updater in Troubleshooting of this manual and contac...

Page 67: ...ng the characters which could not be used Do not specify E mail address with characters which cannot be used 19 Specify Com ments with up to 128 characters At the time of pe riodical update setting Comments exceeded 128 characters Specify comments within 128 characters 20 The Delivery Serv er URL is incor rect In setting with the deliver server URL The specified deliver server URL is wrong Enter t...

Page 68: ...he remedy If the problem still persists clear the cache of the proxy server 3 If the symptom is not resolved by performing the foregoing remedy report it to the support department of the sales company with the following information The generated error code The Sublog of the device The update log of the device Set the log level to 4 and then collect the log When an Error Code Not Included in the Li...

Page 69: ... necessary search the applica ble firmware again and perform distribution of the firmware Tam ura Tam ura 81071001 A cancellation notification was sent to CDS when the dis tribution status was not correct CDS has not received the status change due to a network failure etc Tam ura Tam ura 81091001 The firmware information of the device at the time of execution of distribution differs from the firmw...

Page 70: ...d Applying Finished Failed Tam ura 8108100D When the distribution status was not correct schedule information was checked with CDS CDS has not been notified of the status change due to a network Tam ura 81xx100E The delivery status is New Waiting to Distribute Distrib uted Applying Finished Failed Contact the support department of the sales company Attach information on the time of occurrence and ...

Page 71: ...r distribution but it could not be performed because the firmware to be distributed or the status of the device was changed Check the firmware to be distrib uted or the status of the device If necessary schedule distribu tion again Tam ura 81xx1025 A time out occurred when starting to apply the firmware Contact the support department of the sales company Attach information on the time of occurrenc...

Page 72: ...e device Tam ura 1202 Specifying of scheduled update for a model that does not sup port scheduled update Contact the support department of the sales company Attach the Sublog and update log of the device Tam ura 1203 Firmware processing for a model that does not support firmware processing Tam ura 1301 Security Token verification er ror Tam ura 1302 Privilege check error Perform the authentication...

Page 73: ... it occurs again contact the support de partment of the sales company Attach the Sublog and update log of the device Tam ura 4106 A character other than numeric characters has been specified for the HTTP status code Specify the HTTP status code using nu meric characters Tam ura 4201 An internal error about applica tion information Contact the support department of the sales company Attach the Subl...

Page 74: ...hen start the operation again Tam ura 5103 No network cable connection device side Check the network environment of the de vice and start the operation again Tam ura 5201 Invalid HTTP request Contact the support department of the sales company Attach the Sublog and update log of the device Tam ura Tam ura Tam ura 5202 Failed to connect to the server Check the network environment of the de vice suc...

Page 75: ...e cannot be re solved Tam ura Tam ura 520F The host name cannot be re solved when using a proxy server Tam ura Tam ura 5301 Failed to retrieve the data stream Contact the support department of the sales company Attach the Sublog and update log of the device Tam ura Tam ura 5302 Failed to create the file object for receipt Tam ura Tam ura 5303 Failed to create the data stream of the file for receip...

Page 76: ... 6105 Socket communication time out Tam ura Tam ura Other internal codes 71xx An error by using invalid API Contact the support department of the sales company Attach the Sublog and update log of the device Tam ura 72xx An internal error in SMS Tam ura 7301 No existence of delivery ID Tam ura 7302 Invalid delivery ID Tam ura 7303 The updated firmware informa tion is not identical with the firm war...

Page 77: ...e the local CDS does not know the version information of the device it cannot respond to the distri bution request from updater As a result of that an error occurred when the request has been made 81xxFFFE DB error General error to access DB 81xxFFFF DB error Internal error other than error to access DB file I O etc 8xxx1204 L CDS update process for a model that does not support L CDS Error Codes ...

Page 78: ...rsion information The network cable was disconnected during notification of version information Notification of version information ended in failure because the device was restarted during no tification of version information UGW linkage main screen UGW linkage was turned ON while eRDS was OFF On site error dialog An internal error occurred when obtaining the applicable firmware information Immedi...

Page 79: ...rmation of service mode The DCM file is exported to a USB flash drive or PC local disk from the Control Panel or remote UI The exported DCM file can be returned to the original device or imported to a different device When the file is returned to the original device this can be used as a setting backup function and when the file is imported to a different device this can be used as a setting infor...

Page 80: ... an error 1 If the firmware version at the time of import differs from that at the time of export predetermined corrective processing may be performed 2 Predetermined corrective processing may be performed Limitations Disk Size Constraints There is no problem when exporting importing setting information between devices of the same model but when exchanging information between devices of a differen...

Page 81: ... job is not allowed to be accepted during a processing In addition import export must not be performed during execution of a job Firmware must not be updated during an import export processing Fax cannot be received while firmware is updated during a processing In addition import export must not be performed also during firmware update Power must not be turned off during an import export processin...

Page 82: ...rt basic setting data of menu options Service Mode Settings Select this check box to export various setting data of service mode MEAP Application Setting Information Select this check box to export the setting information of MEAP applications PDL Setting Information Select this check box to export the setting information of page description languages Encryption Password Enter 32 or less numeric ch...

Page 83: ...ce mode setting information file that was exported in the previous procedure 1 Enter service mode and set the following item to 1 SERVICE MODE FUNCTION GR SMD EXPT FUNCTION GR ECONF Import Export Set SMD EXPT USB H SMD EXPT Off On NOTE The SMD EXPT setting can be specified either from the Control Panel or from the remote UI 2 Exit service mode start remote UI log in as a system administrator and t...

Page 84: ... service mode and then check that the setting information is reflected This completes the procedure for importing a setting information file 7 Enter service mode and set the following item to 0 SERVICE MODE FUNCTION GR SMD EXPT CAUTION The SMD EXPT setting can be specified either from the Control Panel or from the remote UI Backup Restoration Procedure Using Service Mode Service mode setting infor...

Page 85: ...onfirm fix OK key Entry Mode a 3 When the Import Export Set screen is displayed after the processing is complete press the Application button on the Control Panel select Remove USB Memory and remove the USB flash drive Import Export Set IMPORT EXPORT Ready to print files from USB memory Remove USB Memory Select File s Sort Files Remove USB memory No Yes Application 4 Check that a setting informati...

Page 86: ...pplication key on the Control Panel select Remove USB Memory and remove the USB flash drive Remove USB memory No Yes The printer is ready A4 K Ready to print files from USB memory Remove USB Memory Select File s Sort Files Application 5 Restart this machine enter service mode and confirm that the setting information is reflected This completes the procedure for importing a setting information file...

Page 87: ...n Controller PCB when the Main Controller PCB has failed Backup Method This machine is equipped with the following backup methods other than the DCM function Backup Method Items which can be backed up USB Setting Value USER MODE SERVICE MODE etc Expansion ROM for servicing Sublog Board Setting Value USER MODE SERVICE MODE etc Management Data Page Counter Main Controller service counter Serial No B...

Page 88: ...can import restore a setting information file exported backed up to a USB flash drive to the host machine 1 Connect the USB flash drive to the Memory Port 2 Execute the following service mode to import the setting values saved in the USB flash drive to the host machine SERVICE MODE FUNCTION GR ECONF IMPORT Yes FUNCTION GR ECONF Import Export Set SMD EXPT USB H ECONF EXPORT IMPORT SERVICE MODE COUN...

Page 89: ...ly since data cannot be exported from the faulty Main Controller PCB After turning OFF the power remove the Sublog Board and the faulty Main Controller PCB from the machine Before installation to the machine install the Sublog Board to which data was exported attached with the Expansion ROM to an unused Main Controller PCB Install the above unused Main Controller PCB to the machine and turn ON the...

Page 90: ...he board and confirm that LED1 turns on LED1 SW1 If LED1 does not turn on You need change the battery on Sublog Board is located at BATS1 CR2032 CAUTION There is danger of explosion if the battery is replaced with an incorrect type Replace it only with the same type of battery Dispose of used batteries according to the manufacturer s instructions 2 Install the Expansion ROM for servicing to the Su...

Page 91: ...used Main Controller PCB Backup data cannot be imported to a once used PCB Therefore if a PCB from which the setting information is not exported backed up is connected to an unused Main Controller PCB backup data cannot be imported Backup Procedure Export 1 The menu is displayed when turning ON the power while the Sublog Board attached with the Expansion ROM for servicing is installed 195 0 H SRUW...

Page 92: ...een connected to a machine and powered ON even once becomes a used PCB Restoration Procedure Import 1 Connect the Sublog Board with the Expansion ROM for servicing which has data exported to an unused Main Controller PCB 2 Install the unused Main Controller PCB to the machine and turn ON the power 3 Perform the following operation to write the information saved in the Sublog Board back to the mach...

Page 93: ...Deletion Erase When the data is not imported although it was exported it needs to be deleted to prevent leakage of information 1 Install the Sublog Board containing data to be deleted attached with the Expansion ROM to the Main Controller PCB 2 Turn ON the power and select NVRAM erase and then delete the information stored in the Sublog Board 6XEORJ HUDVH 㻈㻉 3 The following message is displayed i...

Page 94: ...d the operation is stopped NVRAM write error When information cannot be written to an unused Main Controller PCB for some rea sons the error message is displayed and the operation is stopped Sublog data not found When the export data is not stored in the Sublog Board including checksum check error import process or erase process cannot be executed Not new board Import cannot be executed since the ...

Page 95: ...n Features E RDS is embedded in the network module of the device and the front end module of the e Maintenance imageWARE Remote system is realized without requiring hardware besides the device Main Functions Functional cat egory Sub category Description Communication test COM TEST Execute service mode to communicate with the server retrieve schedule information and establish communication Transmis...

Page 96: ...t expires while the machine is in the sleep mode when only a stateless address is enabled transmission will fail immediately after the machine returns from the sleep mode When only a manual address is enabled it is necessary to set a default router address When only DHCPv6 is enabled transmission fails because the router address is unknown Setting Procedure Preparation Since this function communic...

Page 97: ... default value is the server URL Characters which can be set are as follows 01233456789ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvw xyz _ If ugwdevice net is not included in the character string when entering the URL it is judged as an authentication error and an error message is displayed https a01 ugwdevice net ugw agen tif010 RGW PORT The port number used when communicating with the UGW se...

Page 98: ...ETWORK GR E RDS REDUCE SEND NETHOD 4 Execute the following service mode to perform a communication test with the UGW server SERVICE MODE NETWORK GR E RDS COM TEST E RDS E RDS SWITCH RGW ADDRESS EGW PORT COM TEST Execute No Yes Maintenance Initializing E RDS settings It is possible to clear the FLASH data of E RDS and change the E RDS setting back to the default value Initialization procedure 1 Pre...

Page 99: ...evice Java VM Device control class Libraries MEAP Platform MEAP Application MEAP Application System Services SMS Operating System CPCA Job control Touch Panel Composition UI control part Java VM Device control class Libraries MEAP Platform MEAP Application MEAP Application System Services SMS Operating System CPCA Job control Touch Panel Composition UI control part MEAP Device MEAP Device NOTE For...

Page 100: ...er settings The PC and browser used to access SMS must meet the following conditions The supported browser language should be the same with the language of the OS Session cookie should be enabled The supported screen size should be 800 x 600 or larger recommended size 1024 x 768 Java Script should be enabled Initial Display Languages of SMS SMS supports English and Japanese Display language can be...

Page 101: ... Print Manifest file of the MEAP application MeapSpecVersion SDK documents Mechanism MEAP platform judges whether MEAP applications can be operated on it using on the 2 information below DeviceSpecificationID MEAP Specifications Device Specification ID shows information such as the original functions of MFP including print scan and copy and one that differs by model such as maximum copy number thu...

Page 102: ...ined from LMS before reinstallation This specification aims to prevent misuse of applications To increase convenience of users only application with unlimited validity date and application counter e g Portal Service SDL SSO has been made to be able to install as many times as needed by the same license file This kind of license is called Reusable license Reinstallation of MEAP applications is nece...

Page 103: ...pires If the status of the license is none this item will not be printed License Upper Limit It indicates the limit imposed on individual counter readings If the status of the license is none this item will not be printed Counter Value It is the current counter reading of a specific counter If the status of the license is none this item will not be printed Maximum Memory Usage It indicates the max...

Page 104: ...P applications that do not support the service the setting information and log data are managed on an application by application basis Devices and MEAP applications which support new functions App1 App2 Setting and reference Configuration Config data common format Device Log data Platform General purpose management tool Configuration management service common format Log management service As for d...

Page 105: ... NOTE As for SMS by setting a Default Key encrypted SSL communication is always executed regardless of the following setting Setup Network Remote UI Settings TLS ON OFF Setting the Network Port The default port of the HTTP server used for MEAP and MEAP applications to provide the servlet function is 8000 and the HTTPS server s default port is 8443 In the case that these ports have already used by ...

Page 106: ...for the target application on the MEAP Application Management page the SMS top page It is necessary to disable delete the license to uninstall a MEAP application For details on the procedure see Top Page MEAP Application Settings Uninstalling MEAP Applications in Function Guide for MEAP Application Management Starting Stopping MEAP Applications Start and stop MEAP applications by clicking Start an...

Page 107: ...Application License Settings in Function Guide for MEAP Application Management Disabling Deleting License Files It is necessary to disable and delete the license to uninstall a MEAP application For details on the procedure see MEAP Application License Settings in Function Guide for MEAP Application Management Downloading License Files When uninstalling and reinstalling a MEAP application in cases ...

Page 108: ...he application to be forwarded 2 Move to the download page of license forwarded for the device as sender https IP address of device 8443 sms ForwardLicense 3 Specify the application to be forwarded 4 Click Disable on the Disable License File 3 Technical Explanation System 101 ...

Page 109: ... the license invalidation it cannot be used for installation to the other device as it is Send the transfer license to the service support contact of your nearest sales company to request issuance of the new license for installation in the new device NOTE When requesting issuance of license for forwarding inform the sales company of the name of product name and serial No of the device as sender an...

Page 110: ...System Applications in Function Guide for MEAP Application Management Login Service Installation Procedure To install a login application to this machine access the Enhanced System Application Management screen of SMS specify the program file jar and license file lic of the login application that you wish to use and click the Install button For details on the procedure see Top Page System Settings...

Page 111: ... System Settings Changing the SMS Password in Function Guide for MEAP Application Management Checking Various Information SMS has a screen for checking the information of this machine System Information You can access the System Information screen of SMS to check the system information relating to the MEAP of this machine The following information can be checked on this screen Platform Information...

Page 112: ... using the license files for reinstallation Installation method is the same as normal installation 4 Importing user information As necessary make login service selections and import user information NOTE When you replace the PCB without uninstalling MEAP applications make sure to reinstall the previously installed applications Unless reinstalling them MEAP counter will not be released and the mess...

Page 113: ...lications It will start up only those system software files including SMS that normally start up as default files while preventing MEAP applications and the like from starting up When you have made changes and restart the device the control panel will indicate MPSF in its lower right corner The MEAP applications that may have been active before you shut down the equipment will not start up on thei...

Page 114: ...system driver USB driver setting System driver is active by default in this device The driver can be changed in setup menu Usually It is not necessary to change the setting because it is specified in the MEAP application side Only in the case of a special MEAP application it is necessary to change the USB driver setting For details refer to specifications of MEAP application side Setup Print Quali...

Page 115: ...Periodical Service 4 Periodically Replaced Parts 109 Consumable parts 110 Periodical Service 111 ...

Page 116: ...Periodically Replaced Parts Periodically Replaced Parts Periodic replacement parts are not required in this machine 4 Periodical Service 109 ...

Page 117: ...r RM1 0037 2 22 5000 Sheets Replace 9 MP Pickup Roller RM1 0036 1 20 0000 pa ges Replace 10 MP Feed Separation Roller RM1 0037 2 20 0000 Sheets Replace 11 Paper Feeder Pickup Roller RM1 0036 1 22 5000 pa ges Replace 12 Feed Separation Roller RM1 0037 2 22 5000 Sheets Replace 13 Paper Deck Pickup Roller RM1 0036 1 22 5000 pa ges Replace 14 Feed Separation Roller RM1 0037 2 22 5000 Sheets Replace 1 ...

Page 118: ...Periodical Service Periodical Service No periodic services are required to this machine 4 Periodical Service 111 ...

Page 119: ...Parts Replacement and Cleaning 5 List of Parts 113 External Cover Interior System 116 Controller System 123 Laser Exposure System 130 Image Formation System 131 Fixing System 134 Pickup Feed System 135 ...

Page 120: ...2 Lifter Drive Unit 3 Pickup Drive Unit Removing the Pickup Drive Unit on page 138 4 Vertical Path Roller Removing the Verticalpass Roller on page 136 5 Feeding Unit 6 Fixing Assembly Removing the Fixing Assembly on page 134 7 MP Pickup Unit Removing the MP Tray Pickup Unit on page 137 5 Parts Replacement and Cleaning 113 ...

Page 121: ... page 136 6 M103 Lifter Motor Removing the Lifter Motor on page 136 7 FN104 Fan 4 Removing the Fan4 on page 121 8 FN103 Fan 3 Removing the Fan3 on page 121 Sensor PS101 PS107 PS700 PS104 PS907 PS102 PS103 Pressure roller Face down delivery roller Lifter Lifting plate Pickup roller Pickup arm Registration shutter Lifting plate Photosensitive drum Fiking sleeve PS699 Transfer roller Separation rolle...

Page 122: ...UN4 UN3 UN6 UN5 UN12 UN13 No Name Reference UN1 Power Supply PCB Removing the Power Supply PCB on page 126 UN2 DC Controller PCB Removing the DC Controller PCB on page 125 UN3 Main Controller PCB Removing the Main Controller PCB on page 123 UN4 Controll Panel PCB UN5 SOFT ID PCB UN6 Memory PCB UN8 Sleep I F PCB Removing the Sleep Interface PCB on page 129 UN9 AC Relay PCB Removing the AC Relay PCB...

Page 123: ...3 Open the MP Tray 4 Remove the Duplex Unit Procedure 1 Remove the Cassette Rear Cover 1 1 2 Open the Rear Cover 1 1 3 Remove the Upper Rear Cover 1 1 Screw 2 1 2 1x 4 Remove the screw of the Upper Cover 1 Screw 1 1 1x 5 Remove the screws of the Left Inner Cover 2 Screws 1 1 1 2x 5 Parts Replacement and Cleaning 116 ...

Page 124: ...s 3 1 2 2 3 5x 2 Removing the Right Cover Procedure 1 Pull out the cassette 2 Remove the Small Cover 1 1 Claw 2 1 2 1x 3 Remove the Right Cover 1 4 Screws 2 4 Claws 3 5 Hooks 4 1 2 2 2 3 3 4 4 4x 4x 2 Removing the Rear Cover Preparation 1 Remove the Duplex Unit 2 Open the Rear Cover 5 Parts Replacement and Cleaning 117 ...

Page 125: ...rocedure 1 Open the Front Cover 2 Remove the Front Cover Retainer Spring 1 1 3 Release the protrusion 1 from the rail 2 Protrusions 1 1 1 4 Slide the Front Cover 1 to the right to remove it 1 CAUTION Points to Note at Installation Removing the Right Front Cover Preparation 1 Pull out the cassette 5 Parts Replacement and Cleaning 118 ...

Page 126: ... Cover 1 4 Screws 2 3 Claws 3 2 3 2 2 3 4x 3x 1 Removing the Upper Cover Unit Preparation 1 Remove the Delivery Base 2 Pull out the cassette 3 Open the Upper Cover 4 Remove the Right Cover Removing the Right Cover on page 117 5 Open the Rear Cover Procedure 1 Remove the Rear Right Cover 1 1 Claw 2 2 Hooks 3 2 Bosses 4 1 2 4 3 1x 2 Remove the Upper Rear Cover 1 1 Screw 2 2 Claws 3 1 2 3 3 1x 2x 5 P...

Page 127: ...the Right Cover Removing the Right Cover on page 117 4 Remove the Right Front Cover Removing the Right Front Cover on page 118 Procedure 1 Remove the Control Panel 1 2 Screws 2 2 Connectors 3 1 2 3 2x 2x CAUTION Points to Note at Removal Be careful of the connector on the back Removing the Fan1 Preparation 1 Remove the Right Cover Removing the Right Cover on page 117 5 Parts Replacement and Cleani...

Page 128: ...ng the Fan3 Preparation 1 Open the Upper Cover 2 Pull out the cassette 3 Open the Front Cover 4 Open the Rear Cover 5 Remove the Left Cover Removing the Left Cover on page 116 Procedure 1 Remove the plate 1 2 Screws 2 2x 1 2 2 2 Remove the Fan 3 1 1 Wire 2 1 Connector 3 3 Claws 4 1x 3x 1 2 3 4 4 4 Removing the Fan4 Preparation 1 Open the Upper Cover 2 Pull out the Cassette 3 Open the Front Cover 4...

Page 129: ...ver Removing the Left Cover on page 116 Procedure 1 Remove the plate 1 2 Screws 2 2x 1 2 2 2 Remove the Fan Retainer Plate 1 and remove the Fan 4 2 1 Connector 3 1 Screw 4 1x 3 1 2 1x 4 5 Parts Replacement and Cleaning 122 ...

Page 130: ...ng methods Refer to the Backup List for the details of items that are backed up Backup Data on page 181 Restoration using the Expansion ROM for servicing and the Sublog Board recommended Backup restoration using the Expansion ROM for servicing and the Sublog Board on page 82 SERVICE MODE FUNCTION GR ECONF EXPORT SERVICE MODE FUNCTION GR Import Export Set EXPORT Setup User Maintenance Import Export...

Page 131: ...Cover Removing the Right Cover on page 117 4 Remove the Controller Cover Removing the Controller Cover on page 123 5 Remove the Main Controller PCB Removing the Main Controller PCB on page 123 6 Remove the Rear Right Cover Procedure 1 Disconnect the connectors and free the harness from the Wire Saddles 8 Connectors 1 2 Wire Saddles 2 1 1 1 1 2 2 1 2x 8x 2 Remove the Controller Box 1 4 Screws 2 3 G...

Page 132: ... Box on page 124 Procedure 1 Disconnect the connector 2 Connectors 1 1 1 2x 2 Remove the Cable Upper Cover 1 5 Claws 2 1 2 2 5x 3 Remove the Cable Lower Cover 1 1 Boss 2 2 Hooks 3 2 3 3 1 4 Remove the Power Supply Box 1 1 Screw 2 3 Hooks 3 3 1 2 1x 3 Removing the DC Controller PCB Preparation 1 Remove the Right Cover Removing the Right Cover on page 117 5 Parts Replacement and Cleaning 125 ...

Page 133: ...2 Hooks 4 1 2 2 2 3 3 4 4 2x 4x Removing the Power Supply PCB Preparation 1 Pull out the cassette 2 Remove the Duplex Unit 3 Remove the Rear Cover Removing the Rear Cover on page 117 4 Remove the Fixing Assembly Removing the Fixing Assembly on page 134 5 Remove the Right Cover Removing the Right Cover on page 117 6 Remove the DC Controller PCB Removing the DC Controller PCB on page 125 7 Remove th...

Page 134: ...ver on page 116 Procesure 1 Remove the plate 1 2 Screws 2 2x 1 2 2 2 Disconnect the connectors 3 Connectors 1 1 3x 3 Remove the Harness Guide 1 2 Screws 2 1 Spring 3 2 Bosses 4 3 4 4 2x 2 2 1 4 Remove the Cassette Inner Cover Right Rear 1 1 Screw 2 1 Boss 3 2 Claws 4 2 4 1 4 3 1x 2x 5 Parts Replacement and Cleaning 127 ...

Page 135: ...8 screws 2 1 2 2 2 2 2 2 8x 7 Separate the Feed Guide 1 and the Power Supply PCB 2 6 Screws 3 6 Bosses 4 1 Hook 5 2 4 3 3 3 3 6x 4 4 4 5 1 CAUTION Points to Note at Installation When installing the Power Supply PCB Unit move the harness downward 5 Parts Replacement and Cleaning 128 ...

Page 136: ...2 2 Screws 3 2 Hooks 4 1 2 2 3 3 4 4 2x 2x Removing the Sleep Interface PCB Preparation 1 Remove the Right Cover Removing the Right Cover on page 117 2 Remove the Controller Cover Removing the Controller Cover on page 123 3 Remove the Main Controller PCB Removing the Main Controller PCB on page 123 Procedure 1 Remove the Sleep Interface PCB 1 9 Connectors 2 2 Screws 3 1 Wire Saddle 4 1 Hook 5 2 2 ...

Page 137: ...r Cover Unit on page 119 Procedure 1 Remove the Laser Scanner Unit 1 4 Screws 2 1 Fixture 3 2 Connectors 4 1 2 2 2 2 3 4 4 4x 2x 2 Remove the Scanner Retainer 1 2 Claws 2 1 2 2 2x 3 Remove the Laser Shutter 1 1 CAUTION Points to Note at Installation Install the Laser Shutter 1 so that it is under the Upper Cover Open Close Guide 2 1 2 Do not disassemble the Laser Scanner Unit because it requires a...

Page 138: ...nge Protector Paper 1 on a new Transfer Roller only after installation 1 Hold the part 1 by orienting it downward 1 When installing the new Transfer Roller be sure to insert the shaft on the right side to the shaft support first 1 2 After installation pull the tape to remove the Protector Paper Removing the Main Motor Preparation 1 Pull out the Cassette 2 Remove the Right Cover Removing the Right ...

Page 139: ... the DC Controller PCB Removing the DC Controller PCB on page 125 6 Remove the Upper Cover Unit Removing the Upper Cover Unit on page 119 7 Remove the Main Motor Removing the Main Motor on page 131 8 Remove the Fan 1 Removing the Fan1 on page 120 Procedure 1 Remove the Harness Guide 1 while avoiding the harness 1 Screw 2 1 Connector 3 2 Bosses 4 1 Hook 5 1 4 3 5 2 1x 1x 2 Remove the Fan 2 1 1 Scre...

Page 140: ...3 Remove the Main Drive Unit 1 4 Screws 2 1 2 2 2 2 4x 5 Parts Replacement and Cleaning 133 ...

Page 141: ...the Duplex Unit 3 Remove the Rear Cover Removing the Rear Cover on page 117 4 Remove the Right Cover Removing the Right Cover on page 117 5 Remove the Main Controller PCB Removing the Main Controller PCB on page 123 6 Remove the Controller Box Removing the Controller Box on page 124 7 Remove the DC Controller PCB Removing the DC Controller PCB on page 125 Procedure 1 Remove the Harness Guide 1 2 S...

Page 142: ... 2 Remove the Pickup Roller 1 1 Claw 2 1 2 1x 3 Remove the Feed Roller 1 Separation Roller 2 2 Claws 3 1 2 3 2x Removing the MP Tray Pickup Feeding Separation Roller Procedure 1 Open the Front Cover 2 Remove the Multi purpose Tray Pickup Shaft Retaining Cover 1 1 Screw 2 1 2 1x 3 Remove the Multi purpose Tray Pickup Cover 1 1 5 Parts Replacement and Cleaning 135 ...

Page 143: ... 6 Remove the Right Front Cover Removing the Right Front Cover on page 118 7 Remove the Multi purpose Tray Pickup Unit Removing the MP Tray Pickup Unit on page 137 Procedure 1 Remove the Verticalpass Roller 1 2 Screws 2 2x 1 2 Removing the Lifter Motor Preparation 1 Pull out the Cassette 2 Remove the Right Cover Removing the Right Cover on page 117 Procedure 1 Remove the Motor Retainer 1 and the L...

Page 144: ...r 2 Take out the cartridge 3 Remove the Front Cover Removing the Front Cover Unit on page 118 4 Pull out the cassette 5 Remove the Right Cover Removing the Right Cover on page 117 6 Remove the Right Front Cover Removing the Right Front Cover on page 118 Procedure 1 Free the harness 2 Connectors 1 1 2x 2 Remove the Multi purpose Tray Pickup Unit 1 8 Screws 2 2 1 2 2 2 8x 5 Parts Replacement and Cle...

Page 145: ... 3 2 Removing the Pickup Drive Unit Preparation 1 Open the Upper Cover 2 Take out the cartridge 3 Pull out the cassette 4 Remove the Right Cover Removing the Right Cover on page 117 5 Remove the DC Controller PCB Removing the DC Controller PCB on page 125 6 Remove the Upper Cover Unit Removing the Upper Cover Unit on page 119 7 Remove the Front Cover Removing the Front Cover Unit on page 118 8 Rem...

Page 146: ...emove the Main Drive Unit Removing the Main Drive Unit on page 132 Procedure 1 Remove the Drive Shaft 1 and the gear 2 1 E ring 3 2 1 3 2 Remove the Pickup Drive Unit 1 3 Screws 2 1 2 2 2 3x Installation Outline Drawing 5 Parts Replacement and Cleaning 139 ...

Page 147: ...Adjustment 6 Actions after Replacement 141 ...

Page 148: ...ackup Data on page 181 Restoration using the Expansion ROM for servicing and the Sublog Board recommended Backup restoration using the Expansion ROM for servicing and the Sublog Board on page 82 SERVICE MODE FUNCTION GR ECONF EXPORT SERVICE MODE FUNCTION GR Import Export Set EXPORT Setup User Maintenance Import Export Set Export RUI Settings Registration Management Settings Import Export Export CA...

Page 149: ...Troubleshooting 7 Test Print 143 Troubleshooting 147 Obtaining Debug Log 149 ...

Page 150: ...tput by pressing the button in the Right Cover The image of the engine test print is recorded in the DC Controller Because of this it may be able to be output even if the Main Controller is faulty Controller Test Print The data for test charts are created in the main controller If no problem is found on the output test charts the cause may lie in the PDL input or the reader NOTE Method to display ...

Page 151: ...anceled by the Job Status Cancel key D1 The followings can be checked Firmware version Service counter PDL mode counter Service mode setting value E 1 Grid chart Halftone Continuous printing printing continues until it is canceled by the Job Status Cancel key I Solid black Transfer failure White line Margin J Halftone dark Transfer failure Black line White line Margin K Halftone light Transfer fai...

Page 152: ...age fail ure diagno sis chart For checking smeared image AW Software counter list For checking the supported software counter BH Device con figuration For checking the device configuration 1 Since this is a continuous test print with no designated number of pages the following operation needs to be done to stop the printing 1 Press keys in the order of Online Job Status Cancel 1 ReportPri appears ...

Page 153: ...Log4 Alarm log list Print 50 logs at a maximum 㻸㼛㼓㻌㻝㻺㼡㼙㼎㼑㼞㻰㼍㼠㼑㼀㼕㼙㼑㻯㼛㼐㼑㼀㼛㼠㼍㼘㻌㻼㼞㼕㼚㼠㼑㼐㻌㻼㼍㼓㼑㼟㻜㻝㻝㻞㻛㻞㻝㻛㻞㻜㻝㻟㻜㻝㻦㻞㻢㻭㻹㻜㻜㻜㻣㻜㻜㻜㻜㻜㻝㻝㻡㻜㻞㻝㻞㻛㻞㻝㻛㻞㻜㻝㻟㻜㻝㻦㻞㻠㻭㻹㻥㻤㻜㻞㻜㻜㻜㻜㻜㻝㻝㻠㻜㻟㻝㻞㻛㻞㻝㻛㻞㻜㻝㻟㻝㻞㻦㻠㻡㻭㻹㻥㻠㻜㻣㻜㻜㻜㻜㻜㻝㻝㻠㻜㻠㻝㻞㻛㻞㻜㻛㻞㻜㻝㻟㻝㻜㻦㻡㻝㻼㻹㻜㻜㻜㻣㻜㻜㻜㻜㻜㻜㻥㻜㻜㻡㻜㻥㻛㻞㻢㻛㻞㻜㻝㻟㻜㻥㻦㻠㻜㻭㻹㻥㻯㻜㻣㻜㻜㻜㻜㻜㻜㻤㻢㻸㼛㼓㻌㻞㻺㼡㼙㼎㼑㼞㻰㼍㼠㼑㼀㼕㼙㼑㼀㼕㼙㼑㻯㼛㼐㼑㼀㼛㼠㼍㼘㻌㻼㼞㼕㼚㼠㼑㼐㻌㻼㼍㼓㼑㼟㻿㼕㼦㼑㼀㼥㼜㼑㻸㼛㼓㻌㻟㻺㼡㼙㼎㼑㼞㻰㼍㼠㼑㼀㼕㼙㼑㻯㼛㼐㼑㼀㼛㼠㼍㼘㻌㻼㼞㼕㼚㼠㼑㼐㻌㻼㼍㼓㼑㼟㻜㻝㻝㻞㻛㻞㻝㻛㻞㻜㻝㻟 ...

Page 154: ... about 94 Yes Yes Checking the Amount of Fixing Nip Although the nip width of the Fixing Assembly cannot be adjusted with this machine it can be checked By checking the nip width when fixing failure occurs it is possible to judge whether there is a problem with the Fixing Assembly Check the nip width of the Fixing Assembly by the following procedure NOTE Method to display the test print It appears...

Page 155: ...aper 1 The center value a left value b and right value c are within 9 5 1 5 mm respectively 2 The values obtained by a b b c and a c are 1 5 mm or less respectively If either of the above conditions are not satisfied fixing failure may occur 7 Troubleshooting 148 ...

Page 156: ... capacity and when the log exceeding this storage number is attempted to be stored the log is deleted in the order of length of time stored How the log is written The RAM of the Sublog Board is directly overwritten by a processing of the Main Controller The logs are not erased when the power of this machine is turned OFF because a button battery is included Main Controller Board Conditions for col...

Page 157: ...sed batteries according to the manufacturer s instructions 2 Check that the power supply of the host machine is OFF Remove the ROM Outer Cover on the right side of the host machine 3 Remove the screw of the ROM Inner Cover and then remove the cover 4 Install the Sublog Expansion Board into the slot over the Controller 5 Turn ON the power of the machine and reproduce the problem that is occurring T...

Page 158: ...pressing down the OK and Online simultaneously 9 Press the left arrow key or the right arrow key on the Control Panel until the LOG TO USBMEM menu is displayed BOOTROM XX XX UPDATE LANC UPDATE USB LOG TO USBMEM DL T DATA WRITE Do not turn the main power OFF 7 Troubleshooting 151 ...

Page 159: ...rive to collect the log for the problem If you do not perform this operation quickly the target operation log may be overwritten by the logs that are written periodically etc The message UPDATE LANC is displayed when the log has been written 11 Turn OFF the power of the machine and remove the USB flash drive 12 Connect the USB flash drive to the PC and check that the Sublog has been saved to the f...

Page 160: ...Error Jam Alarm 8 Overview 154 Error Code Details 155 Jam Code 160 Alarm Code 163 ...

Page 161: ...curs inside the machine Alarm code This code is displayed when some functions are disabled NOTE Device Log List Print Method Job Status Stop Key Utility Menu Device Log List If a code which is not mentioned in the Service Manual occurs obtain the following information as much as possible Logs jam error log report etc Version information machine configuration Debug log Occurrence status Obtaining t...

Page 162: ... error System error Turn OFF and then ON the main power If the error persists obtain the following information and contact the department in charge of quality management Output STATUS PRINT P PRINT Collect Sublog Collect information on conditions to reproduce the error Obtain user s print data binary data F9 nn Error System error Communication error be tween the Main Controller and the Control Pan...

Page 163: ...ette 2 Lifter Motor and the Cassette 2 Driver PCB 3 Replace the Cassette 2 Lifter Motor 4 Replace the Cassette 2 Driver PCB E015 0003 Cassette 3 lift up error Cassette 3 Lifter Motor error 1 Check the Cassette 3 Lifter Motor dropout gear tooth jump etc 2 Check the connector between the Cassette 3 Lifter Motor and the Cassette 3 Driver PCB 3 Replace the Cassette 3 Lifter Motor 4 Replace the Cassett...

Page 164: ...sales company E355 0003 System error System error Contact the sales company E602 0001 Insufficient SD Card capacity Capacity of the installed SD Card is smaller than the size of the area used for the sys tem 1 Check the capacity of the SD Card 2 Replace the SD Card with another one with 2 GB or more capacity E602 0002 Firmware error Loading of Bootable ends in failure 1 Reinstall the firmware 2 Re...

Page 165: ...d by the CDS Up dater will be lost E604 0000 Insufficient memo ry capacity Insufficient memory capacity 1 Check the memory capacity of ROM mounted on the Main Con troller 2 Replace the Main Controller PCB E604 0001 Memory error Memory required to start PDL cannot be allocated Check the installed memory remove and then install the memory and replace the memory E616 0001 MEAP application is lost MEA...

Page 166: ...er PCB is low Check the downloaded firmware again E805 0001 Fan 3 failure Fan 3 failure 1 Check the connection of the Fan 3 2 Replace the Fan 3 3 Re place the DC Controller PCB E805 0002 Fan 1 failure Fan 1 failure 1 Check the connection of the Fan 1 2 Replace the Fan 3 Replace the DC Controller PCB E805 0008 Fan 4 failure Fan 4 failure 1 Check the connection of the Fan 4 2 Replace the Fan 4 3 Re ...

Page 167: ...Jam Code PS1603 PS1704 PS1603 PS1603 PS1502 PS700 PS106 PS108 PS103 PS105 PS102 PS1502 PS1503 PS1501 PS700 PS106 PS108 PS103 PS102 PS1802 8 Error Jam Alarm 160 ...

Page 168: ...egistration Area to Cartridge 90 08 PS106 PS108 Paper Width Sensor 1 Paper Width Sensor 2 Fixing Delivery Sta tionary Jam Cartridge to Fixing Roll er Area 90 09 PS700 Fixing Outlet Sensor Fixing Delivery Sta tionary Jam Fixing Roller toDelivery Area 94 02 PS102 Pre registration Sensor Power ON Jam 1 2 Cassette 1 94 03 PS1603 PS1704 PF Media Path Sensor PD Media Path Sensor Power ON Jam 1 2 Cassett...

Page 169: ... PS700 Fixing Outlet Sensor Duplex Stationary Jam Fixing Roller toDelivery Area A5 0D PS1502 Duplex Re pickup Sensor Duplex Stationary Jam Duplex Feed Area B4 01 PS1802 PS105 Envelope Multiple feed Sensor Multi purpose Tray Sensor Multiple feed Jam Multi purpose Tray B4 07 PS1802 PS103 Envelope Multiple feed Sensor Registration Sensor Multiple feed Jam Registration Area to Cartridge B4 08 PS1802 P...

Page 170: ...Alarm Code Alarm Code Details Cause 06 0002 Fixing Assembly Alarm Fixing Assembly Life 8 Error Jam Alarm 163 ...

Page 171: ...Service Mode 9 Overview 165 Service Mode 169 ...

Page 172: ...erating conditions In order to operate service mode using Remote UI the following conditions must be met The RMT SW Remote UI service mode function setting is enabled setting value ON in service mode Set RMT SW by performing one of the following operations Both operations have the same effect SERVICE MODE OPTION GR RMT SW Setup Control Menu RMT SW How to Use 1 Activate the Web browser and access t...

Page 173: ...be changed 3 When finishing the operation click REBOOT or Log Out NOTE If the user logged in and then closed the browser without logging out connection status remains as LOGIN If the user attempts to log in to service mode under LOGIN status exclusive control is executed so that the user cannot access service mode In that case wait for a fixed time 3 minutes from the last access to let the user be...

Page 174: ...ge Output Procedure from the Control Panel to a USB Flash Drive 1 Connect the USB flash drive to the USB Memory Port of this machine 2 Enter service mode and execute the following service mode SERVICE MODE FUNCTION GR MISC P RPT2USB Yes FUNCTION GR DDNSINTV IPMTU PDL Z Logic MISC P MISC P P PRINT RPT2USB SERVICE MODE COUNTER GR ADJUST GR OPTION GR FUNCTION GR Execute_ No Yes The service report P P...

Page 175: ... from the Remote UI service mode enter the password and click Start Exporting SERVICE MODE FUNCTION GR MISC P RPT2DL 2 When a dialog box for saving the file is displayed select the location to save the file This completes the procedure for exporting a setting information file 9 Service Mode 168 ...

Page 176: ...djusted in Setup Print Quality Adj Prt Line Width OFF ON LINE DENS EMP TURN To switch the warm up rotation time when a new cartridge is detected The warm up rotation time is extended only for the first time after detection of a new cartridge to correct line width during initial use of the cartridge Off No idle rotation Mode 1 30 sec default Mode 2 60 sec Mode 3 90 sec Mode 4 120 sec Special Grad P...

Page 177: ...approx 1 200 sheets or more or intermittent printing of approx 500 sheets or more OFF ON FUNCTION GR Default Value Item Description ECONF EXPORT To export the binary file of setting data To export the setting data to a USB flash drive GENERAL Whether to set items whose device settings do not depend on the PCB but can be performed commonly within the same device as the target DEPEND Whether to set ...

Page 178: ...he user administrator to update firmware On Off CDS UGW To set whether to permit firmware update from UGW On Off CDS LVUP To set whether to permit service technician or user administrator to use the periodical update function of CDS On Off CDS CTL It is a menu to switch countries for obtaining firmware via CDS Use this item to switch countries when obtaining firmware from another country due to th...

Page 179: ...UBLOG For R D OUTPUT TO USB For R D DELETE LOGS For R D LOG GR Default Value Item Description SYSTEM LOG To set whether to use the system log function ON Use the system log function default OFF Do not use the system log function SUBLOG FTP GET To obtain sublog without using the serial console For details on how to obtain sublog refer to Chapter 5 Debug Log This item can only be executed when no jo...

Page 180: ...AP application updater ON Update automatically manually OFF Do not update automatically manually Update procedure is as follows 1 Start MEAP Updater 2 The Updater downloads the firmware via network 3 The Updater calls the program and interrupts job input or user operation 4 The Updater decompress the firmware 5 The Updater calls the program and instructs to reboot 6 The machine reboots and the new...

Page 181: ...ecuting this item and turning ON and then OFF the power MIB CHARGECOUNT To set the range of counter information that can be obtained as MIB Management Information Base ALL ACCESS All charge counters are obtained default DISP ACCESS Only displayed counter is obtained NON ACCESS All charge counters are not obtained WOLtrans To set recovery from sleep mode 1 Recover from sleep by WSD and do not recov...

Page 182: ...ecessary to reflect the setting ILOGMODE Since packet filtering becomes enabled for all protocols it blocks packets not related to this machine for which logs can be kept Therefore logs of devices which are not malicious are kept as well causing the log volume to become large Use this item for users who want to keep logs precisely 0 Keep unicast to the own machine only default 1 Keep all filter lo...

Page 183: ...APPENDICES Service Tools 177 General Circuit Diagram 178 Backup Data List 181 List of Items Which Can Be Imported 182 Soft counter specifications 184 ...

Page 184: ...Service Tools Solvents and Oil List No Type Purpose Remark 1 Ethyl alcohol Cleaning metal part oil stains toner stains Purchase locally Keep away from flame Service Tools 177 ...

Page 185: ... CZ_4 GND ECO_SCL GND GND ECO_SDA GND J2802 3 3V_S 3 3V_S GND GND 1 White 2 Black 3 Green Yellow Micon Write 1 3 2 28 DB2 DB1 DB0 E RD RW WR AO RES CS1 N C J4 J3 J1 1 GND PS C86 V0 V1 V2 V3 V4 CAP2N CAP2P CAP1P CAP1N VOUT VSS VDD DB7 SI DB6 SCL DB5 DB4 DB3 J2 J120 J1 12 SD Card 8GB 5 4 3 2 1 USB Mini B SD Card Slot J110 J4 LAN USB type B USB type A USB type A J200 J106 J6 J2 GND SPD DAT SPD CLK FR...

Page 186: ...1 2 1 M S932 S931 1 2 SL 1 2 3 4 5 6 7 8 7 6 5 3 2 1 4 M J187 1 2 3 4 5 6 7 7 6 5 3 2 1 4 M J191 1 2 3 4 5 6 7 8 1 2 3 4 J99 J92 1 2 J73 1 2 J72 1 2 3 4 5 6 7 8 J87 1 2 3 4 5 6 7 1 2 SL J91 1 2 3 J75 1 2 3 4 5 6 7 J85 J82 1 2 3 4 5 J98 2 3 4 1 15 14 13 12 11 10 9 8 2 3 4 5 6 1 7 J96 S1113 S2283 S2281 S2282 S1111 S1112 12 11 10 9 8 2 3 4 5 6 1 7 1 2 J74 J94 1 2 3 J81 1 2 3 J123 3 2 1 TB12 TB20 TB21...

Page 187: ... 2 3 4 5 6 J1602 1 2 3 J105LA J105L 1 2 3 J105DB 1 2 3 4 J105DA J105D 1 2 3 4 J1000 1 2 3 4 5 J1001 1 2 3 4 5 6 7 J88 1 2 3 4 5 6 J80 J118DB 1 2 3 1 2 3 1 1 1 2 3 4 5 1 2 3 4 1 2 3 4 1 2 3 4 5 J118D J83 J118DA 1 2 3 4 5 6 J84 3 2 1 1 2 3 1 2 3 1 2 3 4 J124LA 1 2 3 4 J124DA 1 2 3 4 5 6 J124DB J124LB J124L J124D 1 2 3 J1524 1 2 3 4 5 6 3 2 1 J1501 J1503 1 2 3 4 J1506 1 2 3 4 1 2 3 J1505 1 2 3 J1523 ...

Page 188: ...lear Clear 4 Yes 9 LUI 5 RUI 6 PC USB flash drive Yes Service Mode 7 8 RUI Service Mode 7 Expan sion ROM for servicing Sublog Board 10 PC USB flash drive Sublog Board Service Mode Setting Val ues Clear Clear 1 Execute SERVICE MODE FUNCTION GR MEAP CLEAR MEAP to initialize data settings 2 Execute SERVICE MODE NETWORK GR E RDS CLEAR to initialize settings 3 Execute SERVICE MODE NETWORK GR CA KEY to ...

Page 189: ...Different model Import to a different machine of a different model a different series Service Mode The service mode items that can be imported using the DCM function are described below Initial screen Large Small Case A Case B Case C ADJUST GR SPECIAL DENSITY ADJ Yes SUBTLE DENSITY CORR Yes Yes LINE DENSITY ADJ Yes Yes LINE DENS EMP TURN Yes Yes Special Grad Process Yes Yes OPTION GR B4 L CNT Yes ...

Page 190: ...OLtrans Yes Yes Yes PROXYRES Yes Yes Yes IPSEC SETTING IKERETRY Yes Yes Yes IKEINTVL Yes Yes Yes SPDALDEL Yes Yes Yes IPSDEBLY Yes Yes Yes PFW SETTING ILOGKEEP Yes Yes Yes ILOGMODE Yes Yes Yes IPTBROAD Yes Yes Yes EAPOL_WT Yes Yes Yes GCP URLC Yes Yes Yes List of Items Which Can Be Imported 183 ...

Page 191: ...al black and white 1 Yes 109 Total black and white 2 Yes 113 Total black and white small Yes 114 Total 1 double sided Yes 117 small double sided Yes 132 Total A black and white 1 Yes 133 Total A black and white 2 Yes 301 Print Print Total 1 Yes 302 Print Total 2 Yes 313 Print black and white1 Yes 314 Print black and white2 Yes 320 Print black and white small Yes 334 PDL Print PDLPrint small Yes 70...

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Canon LBP351 Series, Service Manual

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