Canon imagePROGRAF iPF8400, Service Manual

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Chapter 8
8-6
8.3 Error Table
8.3.1 Errors
0024-9331
*: Codes represent the numbers that are displayed in DISPLAY of the service mode and that are recorded in PRINT INF. As to PRINT INF, the codes record the
last 4 digits.
Display message Code* Condition detected Action
Paper size not detected.
Reload paper. 03010000-200A Unable to detect the paper width (Paper
loaded at an improper position) Reload the paper.
Paper size not detected.
Lift the release lever and reload the
paper. 03010000-200C Unable to detect the leading end of paper Check the leading end of paper. Reload the paper.
Leading edge detection error.
Lift the release lever and align leading
edge with orange line. 03010000-200D Unable to detect the trailing end of cut
sheet Check the sheet length. Check to see if paper has not
jammed.
This paper cannot be used.
Check supported paper sizes. 03010000-200E Undersized paper (cut sheets/roll media) Replace with larger-sized paper.
This paper cannot be used.
Check supported paper sizes. 03010000-200F Oversized paper (cut sheets/roll media) Replace with smaller-sized paper.
Paper jam.
Manually rewind roll all the way. 03010000-2016 Cut sheet feed failure Check or replace a cut sheet.
Paper size not detected.
Lift the release lever and reload the
paper. 03010000-2017 Paper (right) edge detection error Check the right edge of paper.
Check the paper type.
Paper size not detected.
Lift the release lever and reload the
paper. 03010000-2018 Paper (left) edge detection error Check the left edge of paper.
Check the paper type.
! Paper not aligned with right guide.
(Change to the following message)
! Push the release lever back, then reload
the paper.
03010000-201A Paper (right) edge detection error (cut sheet
pick-up) Set or replace the media.
! Paper not aligned with right guide.
(Change to the following message)
! Push the release lever back, then reload
the paper.
03010000-201B Paper (right) edge detection error (roll
media pick-up) Set or replace the media.
Paper jam.
Lift the release lever and remove the
paper.
03010000-201C Paper (right) edge detection error (cut sheet
printing) Set or replace the media.
Paper jam.
Lift the release lever and remove the
paper.
03010000-201D Paper (left) edge detection error (roll media
printing) Set or replace the media.
Cannot print as specified.
Replace paper with A4/LTR (vertical) or
larger 03010000-2E1F Undersized paper loaded for internal
printing (A3 or larger) Replace with A3/11"x17" or any larger-sized paper A3/
11"x17"
Cannot feed paper.
Remove paper and press Load/Eject. 03010000-2E25 Paper jam while feeding/ejecting/printing Remove the paper jam and reload the paper.
Cannot feed paper.
Lift the release lever and reload paper.
or
Paper jam.
Manually rewind roll all the way. 03010000-2E27 Paper jam during feeding/printing/ejection Reload the paper.
Paper jam.
Manually rewind roll all the way and
press OK. 03010000-2E3A Media load failure Check the pick-up unit and roll media.
Check to see if paper has not jammed.
Paper jam.
Manually rewind roll all the way and
press OK. 03010000-2E3B Media load failure (lower roll) Check the pick-up unit and roll media.
Check to see if paper has not jammed.
! Roll jam
Lift the release lever. 03010000-2E3C When operating with cut sheet, paper jam
is detected. Check the paper path, and check if paper is stuck inside
the machine.
! Roll 1 (upper) jam
Lift the release lever. 03010000-2E3D When operating with upper roll paper,
paper jam is detected. Check the paper path, and check if paper is stuck inside
the machine.
! Roll 2 (lower) jam
Lift the release lever. 03010000-2E3E When operating with lower roll paper,
paper jam is detected. Check the paper path, and check if paper is stuck inside
the machine.
! Roll jam
Lift the release lever. 03010000-2E3F When operating with roll paper, paper jam
is detected. Check the paper path, and check if paper is stuck inside
the machine.
Error in cutter position. 03010000-2E47 Cutter position error Check the cutter unit and surrounding part.
Hardware error.
03130031-2E29
Turn off printer, wait, then turn on again. 03010000-2F29 Feed motor timeout (Roll media) Check the roll feed unit.
Check roll media.
Check to see if paper has not jammed in the printer.