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37

Error Messages

Error Message

Cause

Corrective Action

 

Hardware error. xxxxxxxx-xxxx  

  

(x represents a letter or number)

The last portion of roll paper was 
used during a print job. The paper 
was not advanced because the 
trailing edge is taped to the roll.

Turn off the printer and remove the roll from the printer 
before restoring power.

Fastening tape or the  

Belt 

Stopper  

  has not been removed 

inside the  

Top Cover  

 .

Turn off the printer, open the  

Top Cover  

  and remove 

the tape or the  

Belt Stopper  

  before restoring power.

An error requiring service may 
have occurred.

Turn off the printer and wait at least three seconds 
before restoring the power.

 

Hard disk error.  

 

The format of the printer's hard 
disk is invalid.

Press the  

OK  

  button to start reformatting the hard 

disk. When formatting is finished, data on the printer 
hard disk is erased and the printer automatically 
restarts.

If the message is displayed again, write down the 
error code and message, turn off the printer, and 
contact your Canon dealer for assistance.

 

File read error.  

 

Files on the printer's hard disk 
have become corrupted.

Restart the printer. Only the corrupted files will be 
deleted, and the printer will restart.

 

Unknown file.  

 

Data sent to keep the printer up to 
date (such as paper information) is 
in the wrong format.

Check the data. Turn off the printer and wait a while 
before restoring power, and then resend the data.

You have uploaded firmware for a 
different model.

Check the firmware version. Turn off the printer and 
wait a while before restoring power, and then resend 
the firmware.

If the message is displayed again, contact your Canon 
dealer for assistance.

 

Wrong paper feed slot for 
manual paper.  

 

The  

Paper Feed Slot  

  used to 

load the sheet is different from 
the  

Paper Feed Slot  

  specified in 

 

Paper Source  

  in the printer driver.

Load the sheet in the  

Paper Feed Slot  

  matching the 

printer driver  

Paper Source  

  setting as follows.

Change the printer driver  

Paper Source  

  setting to 

match the  

Paper Feed Slot  

  where the sheet is loaded 

as follows.

Press  

  

  or  

  

  to select  

Eject Paper  

 , and then 

press the  

OK  

  button to stop printing.

1.

Load the paper in the  

Paper Feed Slot  

  specified in 

the printer driver.

2.

Press  

  

  or  

  

  to select  

Stop Printing  

 , and then 

press the  

OK  

  button to stop printing.

1.

In the printer driver, change the  

Paper Source  

  

setting to match the  

Paper Feed Slot  

  where the 

sheet is loaded, and then resend the print job.

2.

The sheet is now ejected.

The printer will resume printing.

Summary of Contents for imagePROGRAF iPF6300S

Page 1: ...How to read the Basic Guides 6 Parts 8 Loading Rolls on the Roll Holder 14 Loading Rolls in the Printer 16 Removing the Roll from the Printer 18 Loading Sheets in the Printer 20 Removing Sheets 25 Co...

Page 2: ...nting on it may leave a depression on the leading edge When printing quality is most important we recommend setting TrimEdge Reload to On or Automatic so that the paper edge is automatically cut befor...

Page 3: ...ot on In the Control Panel menu Pause Print is On The target printer was not selected when printing The printer is in Sleep mode The print job is paused The printer is in Sleep mode The printer was fo...

Page 4: ...per was cut to straighten it The Printhead nozzles are clogged A print job was received from an incompatible printer driver Checking for Nozzle Clogging User s Guide An error message is shown on the D...

Page 5: ...tanks have been installed for 24 hours run Head Cleaning B from the Control Panel Follow the steps below to remove the jammed piece of paper inside the Top Cover Open the Top Cover and make sure the...

Page 6: ...Control Panel menu If rubbing still occurs in the Control Panel menu use a higher Head Height setting When printing on paper 0 1 mm 0 004 in thick or less choose a VacuumStrngth setting of Weakest in...

Page 7: ...ntrol Panel menu If rubbing still occurs in the Control Panel menu use a higher Head Height setting The edges of the paper are dirty Open the Top Cover and clean the Platen The Platen has become dirty...

Page 8: ...hat printing will now take longer Roller marks are left across the trailing edge of paper The paper was removed without pressing the OK button after printing from the Front Paper Feed Slot Following t...

Page 9: ...nd colors may change Execute color calibration Color may change slightly even on the same model of printer if you use a different version of the firmware or printer driver or when you print under diff...

Page 10: ...alignment Adjust the Printhead alignment If Vertical Lines are Warped or Colors are Misaligned The Printhead nozzles are clogged Print a test pattern to check the nozzles and see if they are clogged...

Page 11: ...you have specified in the printer driver Make sure the same type of paper is specified in the printer driver as you have loaded in the printer Loading Rolls in the Printer Loading Sheets in the Printe...

Page 12: ...precision on glossy or semi glossy photo or proofing paper set the optimal Printhead height before aligning the printhead Enhancing Printing Quality User s Guide The contrast becomes uneven during pri...

Page 13: ...then clear the option Fast Graphic Process 3 The blue Switch on the platen is set incorrectly Move the Switch numbered corresponding to the size of paper for printing opposite to the position Setting...

Page 14: ...nter Loading Sheets in the Printer When printing fine lines or text at high precision on glossy or semi glossy photo or proofing paper set the optimal Printhead height before aligning the printhead En...

Page 15: ...t port 1 2 Make sure the printer is connected to the network with the correct Ethernet cable and then turn the printer on For instructions on connecting the cable refer to the Setup Guide Make sure th...

Page 16: ...NCP burst mode in that printer s network protocol settings If the printer is used in queue server mode specify Other Unknown as the printer type 5 Phenomenon Cause Corrective Action Configuring the P...

Page 17: ...inter is unplugged before it is turned off Please wait a while because it may take several minutes to finish checking the hard disk The printer takes time to start up In this case the next time power...

Page 18: ...g Jammed Paper Paper Feed Slot User s Guide 1 2 If paper from a roll becomes jammed Paper jam is shown on the Display Screen of the Control Panel Remove the jammed paper as follows Open the Roll Feed...

Page 19: ...thead 1 2 3 4 Clear any jammed paper from inside the Top Cover Open the Top Cover and move the Carriage to the side Clear any jammed paper from inside the Top Cover Close the Top Cover Press the OK bu...

Page 20: ...er near the Ejection Guide After removing the paper make sure there are no other scraps of paper in the printer Remove the jammed paper from the Output Tray Press the OK button After removing the pape...

Page 21: ...mmed paper as follows Press the OK button Open the Top Cover and manually move the Carriage to the side Clear any jammed paper from inside the Top Cover Close the Top Cover If a Sheet Jams Clear jamme...

Page 22: ...there are no other scraps of paper in the printer After removing the paper make sure there are no other scraps of paper in the printer If paper is jammed deep in the Paper Feed Slot remove the roll fe...

Page 23: ...ion On the Tab Selection screen of the Control Panel press or to select the Settings Adj tab Press the OK button If the printed surface or the underside of paper is dirty after printing After you have...

Page 24: ...ay stain your hands and damage the printer 6 7 8 If paper dust has accumulated in the Vacuum holes a on the Platen or in the Borderless Printing Ink Grooves b use the Cleaning Brush c provided with th...

Page 25: ...On the Tab Selection screen of the Control Panel press or to select the Settings Adj tab Press the OK button Press or to select Maintenance and then press the OK button Print a test pattern to check t...

Page 26: ...ertical lines in printed documents are warped or colors are out of alignment execute Head Posi Adj The printer will print and read a test pattern and the Printhead position will be adjusted automatica...

Page 27: ...j tab Press the OK button Press or to select Adjust Printer and then press the OK button Press or to select Head Posi Adj and then press the OK button A test pattern is printed for adjustment Adjustme...

Page 28: ...nual Banding Adjustment Adj Quality User s Guide 1 Perform adjustment as follows If printed images are affected by banding in different colors across the sheet execute Adj Quality for automatic adjust...

Page 29: ...pr or Auto OtherPaper and then press the OK button A test pattern is printed for adjustment Adjustment is now finished if you have printed on a roll or a sheet of A2 size or larger If you are printing...

Page 30: ...n unused roll at least 10 inches wide When Using Sheets One sheet of unused paper of at least A4 Letter size Perform adjustment as follows Load paper On the Tab Selection screen of the Control Panel p...

Page 31: ...or to select Adjust Length and then press the OK button Press or to select AdjustmentPrint or Change Settings and then press the OK button Press or to enter the amount of discrepancy and then press t...

Page 32: ...x represents a number Hard disk error Hardware error xxxxxxxx xxxx x represents a letter or number Ink insufficient Insufficient paper for job Mail box full Delete unwanted data Mail box full Now pri...

Page 33: ...ected Roll feed unit error Roll paper is not securely in contact with roll holder Roll printing is selected Roll printing is selected but manual paper is loaded The mail box is full The paper is too s...

Page 34: ...ing is faint clean the Printhead If Printing is Faint Replacing Ink Tanks Cannot adjust paper feed The Printhead nozzles are clogged Execute Adj Quality again as follows Press the OK button to clear t...

Page 35: ...button to clear the error Take steps to remedy faint printing Troubleshooting Take steps to ensure the printer is not used when exposed to direct sunlight or strong lighting Cannot execute this comman...

Page 36: ...ou have attempted to print on a sheet but no sheet is loaded Press or to select Load Paper and then press the OK button Load a sheet and then print Press or and select Stop Printing or press the Stop...

Page 37: ...ed files will be deleted and the printer will restart Unknown file Data sent to keep the printer up to date such as paper information is in the wrong format Check the data Turn off the printer and wai...

Page 38: ...Press or to select Print With Border and then press the OK button to continue printing The document will be printed with a border Press or to select Change Paper and then press the OK button to remove...

Page 39: ...witch on the platen to the side Setting the Blue Switch on the Platen User s Guide Open the Top Cover and clean the blue Switch on the platen If Paper is Soiled Select None when you have set Detect Mi...

Page 40: ...d and the Printhead R if Printhead R is displayed If neither left or right is indicated replace both Printhead L and Printhead R with new ones Replacing the Printhead x printhead error x is L R or not...

Page 41: ...hly transparent film is loaded Press the OK button to clear the error Checking for Nozzle Clogging User s Guide If Vertical Lines are Warped or Colors are Misaligned If Printing is Faint If Vertical L...

Page 42: ...ied in the printer driver is loaded You can continue to print but note that this error may cause problems in the printing results No maintenance cartridge The Maintenance Cartridge is not installed In...

Page 43: ...1 Replace the paper 2 Press or to select Change Paper press the OK button and replace the paper Loading and Printing on Sheets User s Guide The printer now starts printing the test pattern Execute ad...

Page 44: ...edge of the roll to make it parallel to the right Paper Alignment Line 2 Follow these steps to reload the sheet Loading Sheets in the Printer If Not finished printing Finish printing remaining jobs i...

Page 45: ...e type specified in the printer driver You can continue to print but note that this error may cause problems in the printing results Press or to select Stop Printing and then press the OK button 1 Cha...

Page 46: ...oll to match the width specified in the printer driver Press or to select Change Paper and then press the OK button to remove the roll 1 Replace the paper with paper compatible for borderless printing...

Page 47: ...ons for the paper are met Note that various environmental conditions are recommended for various types of paper For details on the recommended environmental conditions see the Paper Reference Guide Ty...

Page 48: ...Screen press the OK button 5 Printing will resume starting from the page on which the error occurred There is remaining roll paper but because it could not be advanced it could not be detected Choose...

Page 49: ...Roll Holder in the printer 3 Roll feed unit error The Roll Feed Unit is not working Turn off the printer remove the Roll Feed Unit momentarily and then reinstall it Removing the Roll Feed Unit User s...

Page 50: ...print 25 h Head Cleaning A 25 Head Cleaning B 25 Head Posi Adj head position adjustment 26 j Jammed roll paper 18 Jammed sheets 21 l Line length that does not match 30 Linear Scale 24 o Output Tray 20...

Page 51: ......

Page 52: ...Canon Plaza Lake Success NY 11042 U S A Canon Europe Ltd 3 The Square Stockley Park Uxbridge Middlesex UB11 1ET United Kingdom Canon China Co Ltd 15F Jinbao Building No 89 Jinbao Street Dongcheng Dis...

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