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imageFORMULA ScanFront 400 Service Guide 

imageFORMULA ScanFront 400 Service Guide 

 

November 2016 

 

 

Page iii

 

COPYRIGHTS AND TRADEMARKS 

 

This Service Guide is the property of Canon U.S.A., Inc.  

© Canon U.S.A., Inc. 2016. All rights reserved. 

 

Canon  and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks of Canon Inc. 

imageFORMULA and ScanFront are trademarks of Canon Inc. 

 

All other company names and product names may be trademarks or registered trademarks of their respective 

owners, and are hereby acknowledged. 

 

LEGAL NOTICES 

 

The information contained in this Service Guide constitutes confidential information of Canon U.S.A., Inc. 

 

Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference 

purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service 

Guide may be  reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose 

without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein. 

 

Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., Service Provider agrees to indemnify Canon 

U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s possession, 

use, or misuse of this Service Guide. 

 

Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the information and/or 

specifications contained in it at any time without notice. Additionally, all prices and availability dates listed herein are 

subject to change without notice. The latest version is available online at the ISG Central and e-Support Web sites 

noted above. Please make certain that you are using the latest version. Specimens of Web pages included herein 

are for illustration purposes only. 

 

DISCLAIMER 

 

NEITHER CANON NOR ITS SUPPLIERS NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE LIABLE FOR 

PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE 

NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, 

FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR 

SERVICES, LOSS OR CORRUPTION OF DATA, INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE 

PRODUCT’S  OPTIONAL  HARD DISK DRIVE, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR 

CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, 

REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ITS 

SUPPLIERS OR ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF 

SUCH DAMAGES.  NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ITS SUPPLIERS OR ANY 

AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE 

PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER 

ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND THE PROPERTY 

OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO 

USE THE PRODUCT NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY 

AUTHORIZED SERVICE PROVIDER. 

Summary of Contents for imageFORMULA ScanFront 400

Page 1: ...S Se er rv vi ic ce e G Gu ui id de e...

Page 2: ...www cna cusa canon com IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageFORMULA ScanFront 400 SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM AC...

Page 3: ...ned in it at any time without notice Additionally all prices and availability dates listed herein are subject to change without notice The latest version is available online at the ISG Central and e S...

Page 4: ...umable Parts 7 E Recommended Replacement Parts 8 F End User Periodic Maintenance 8 VI End User Service Offerings 9 A Limited Warranty Support 9 VII Product Technical Support Offerings 9 A Technical Su...

Page 5: ...FTP servers that require firewall settings E mail addresses and Fax via an Internet fax service Long Document Scanning Automatically detects long document sizes High Image Quality Up to 600 dpi optica...

Page 6: ...k Access Web site www cna cusa canon com for the most up to date item numbers Table 1 Configuration Item Item Number 2 imageFORMULA ScanFront 400 imageFORMULA ScanFront 400 1255C002AC Consumable Excha...

Page 7: ...Contents Note The box contents shown below are for reference purposes only and are subject to change without notice imageFORMULA ScanFront 400 Warranty Card Feed Roller User Registration Card AC Adap...

Page 8: ...that the service technician have Prior experience with Canon imageFORMULA ScanFront devices Experience with taking eLearning courses Familiarity with common hand tools to disassemble and service Canon...

Page 9: ...ble Note Windows Internet Explorer is necessary to download the documents supplied with this course In Internet Explorer 8 the file download option is disabled by default To enable file downloading in...

Page 10: ...able 3 Installation Space Requirements B Estimated Installation Time The estimated length of time needed to unpack and install the machine is approximately 20 minutes This is based on one 1 experience...

Page 11: ...erence purposes only and are subject to change without notice Table 5 Consumable Parts List Description Part Number Quantity Estimated Life 4 Remarks Exchange Roller Kit 1550C001AA 1 200 000 sheets En...

Page 12: ...4901 000 Panel relay board MG1 5075 000 Power supply adapter MG1 5039 020 2 Part numbers are subject to change without notice F End User Periodic Maintenance The parts in the table below must be clean...

Page 13: ...upport call from the end user is handled by CITS Canon Information Technology Services The CITS help desk at 1 800 423 2366 is available Monday through Friday 8 A M to 8 P M EST Eastern Standard Time...

Page 14: ...e Dealer Support requirements and Canon USA support offerings Refer to the Tech Support tab of the e Support Center Web site and review the Technical Support Center Policies and Procedures as well as...

Page 15: ...have been exhausted See the Canon USA Support Escalation Flow Chart in Figure 2 Call Escalation Procedure Flow Chart Figure 2 Call Escalation Procedure Flow Chart Canon imageFORMULA ScanFront 400 End...

Page 16: ...the product warranty period and goes into effect on the day the original warranty expires The eCarePAK Extended Service Plan does not include coverage for any consumables such as paper Reimbursement...

Page 17: ...r questions regarding the Authorized Servicer program The Business Relations and Administration department can be contacted at 1 631 330 2335 Monday through Friday 9 A M to 5 P M EST IX Parts Support...

Page 18: ...ge Separation is set to Off Approximately 11 to 57 lb bond 40 to 209 g m 2 Card Size and Thickness Size 2 12 x 3 37 53 9 mm to 85 5 mm Thickness Up to 0 0299 0 76 mm Duplex Simplex Scanning Yes Feedin...

Page 19: ...um Daily Scan Volume Up to 6 000 pages Interface USB 2 0 Hi speed x 3 LAN 10 100 Base TX 1000 Base T Environmental Conditions Temperature 50 F to 86 F 10 C to 30 C Humidity 20 to 80 RH Relative Humidi...

Page 20: ...imageFORMULA ScanFront 400 Service Guide imageFORMULA ScanFront 400 Service Guide November 2016 Page 16 B imageFORMULA ScanFront 400 Limited Warranty...

Page 21: ...tion 2 Table 2 eCarePAK 3 Table 3 Installation Space Requirements 6 Table 4 Service Support Tools 6 Table 5 Consumable Parts List 7 Table 6 Recommended Replacement Parts List 8 Table 7 imageFORMULA Sc...

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