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imageFORMULA ScanFront 400 Service Guide 

imageFORMULA ScanFront 400 Service Guide 

 

November 2016 

 

 

Page 1

 

I. 

Product Overview 

The Canon imageFORMULA ScanFront 400 is a compact network scanner with 

a customizable Web Application mode. Scanned image data can be transferred 

to a shared folder on a server PC or client PC on the same network as the 

scanner, sent to a printer for printing, or delivered to a remote location via e-mail 

or Internet fax service.  
The imageFORMULA ScanFront 400 features the following: 

  Scans documents in a range of sizes from business cards to A4/LTR size in 

color, grayscale,  and B&W (black-and-white)  in  speeds of up to 45  ppm 

(pages-per-minute) using 1-sided LTR (letter-sized) paper, and up to 90 ipm 

(images per minute) using 2-sided LTR paper at a resolution of 200 x 200 dpi 

(dots per inch)

1

. 

  Transfer to a variety of destinations  via a network: Shared folders,  FTP 

Servers (excluding FTP servers that require firewall settings),  E-mail 

addresses and Fax (via an Internet fax service) 

  Long Document Scanning (Automatically detects long document sizes) 

  High Image Quality (Up to 600 dpi optical resolution) 

  Supports saving image files to USB Memory 

  Touch Panel Operation (10.1-inch TFT WSVGA (1024 x 600 dots) screen) 

  Supports a Mouse and Keyboard (Optional) 

  ScanFront Administration Tool to simultaneously manage multiple ScanFront 

scanners on a network 

  Job Buttons:  Shared Address Book and Shared Job Button,  My Address 

Book and My Job Button 

  Supports Directory Services 

  Functional Restrictions 

  Auto Size Detection and Auto Color Detection 

  Folio Scanning 

  Double Feed Detection by Length and Ultrasonic Function 

  Double Feed Retry 

  Skip Blank Page Function 

  Deskew 

  Image Rotation 

  Eliminates Bleed-Through 

  Dropout and Color Enhancement Functions 

  Text Enhance Mode 

  Card Scanning (credit cards and IC cards that conform to ISO standards) 

  Passport Scan (using the optional carrier sheet) 

  Prescan 

  Auto Start 

                                            

1  The scan speed is based on internal testing, and may vary, depending on image file format selected. 

Summary of Contents for imageFORMULA ScanFront 400

Page 1: ...S Se er rv vi ic ce e G Gu ui id de e...

Page 2: ...www cna cusa canon com IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageFORMULA ScanFront 400 SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM AC...

Page 3: ...ned in it at any time without notice Additionally all prices and availability dates listed herein are subject to change without notice The latest version is available online at the ISG Central and e S...

Page 4: ...umable Parts 7 E Recommended Replacement Parts 8 F End User Periodic Maintenance 8 VI End User Service Offerings 9 A Limited Warranty Support 9 VII Product Technical Support Offerings 9 A Technical Su...

Page 5: ...FTP servers that require firewall settings E mail addresses and Fax via an Internet fax service Long Document Scanning Automatically detects long document sizes High Image Quality Up to 600 dpi optica...

Page 6: ...k Access Web site www cna cusa canon com for the most up to date item numbers Table 1 Configuration Item Item Number 2 imageFORMULA ScanFront 400 imageFORMULA ScanFront 400 1255C002AC Consumable Excha...

Page 7: ...Contents Note The box contents shown below are for reference purposes only and are subject to change without notice imageFORMULA ScanFront 400 Warranty Card Feed Roller User Registration Card AC Adap...

Page 8: ...that the service technician have Prior experience with Canon imageFORMULA ScanFront devices Experience with taking eLearning courses Familiarity with common hand tools to disassemble and service Canon...

Page 9: ...ble Note Windows Internet Explorer is necessary to download the documents supplied with this course In Internet Explorer 8 the file download option is disabled by default To enable file downloading in...

Page 10: ...able 3 Installation Space Requirements B Estimated Installation Time The estimated length of time needed to unpack and install the machine is approximately 20 minutes This is based on one 1 experience...

Page 11: ...erence purposes only and are subject to change without notice Table 5 Consumable Parts List Description Part Number Quantity Estimated Life 4 Remarks Exchange Roller Kit 1550C001AA 1 200 000 sheets En...

Page 12: ...4901 000 Panel relay board MG1 5075 000 Power supply adapter MG1 5039 020 2 Part numbers are subject to change without notice F End User Periodic Maintenance The parts in the table below must be clean...

Page 13: ...upport call from the end user is handled by CITS Canon Information Technology Services The CITS help desk at 1 800 423 2366 is available Monday through Friday 8 A M to 8 P M EST Eastern Standard Time...

Page 14: ...e Dealer Support requirements and Canon USA support offerings Refer to the Tech Support tab of the e Support Center Web site and review the Technical Support Center Policies and Procedures as well as...

Page 15: ...have been exhausted See the Canon USA Support Escalation Flow Chart in Figure 2 Call Escalation Procedure Flow Chart Figure 2 Call Escalation Procedure Flow Chart Canon imageFORMULA ScanFront 400 End...

Page 16: ...the product warranty period and goes into effect on the day the original warranty expires The eCarePAK Extended Service Plan does not include coverage for any consumables such as paper Reimbursement...

Page 17: ...r questions regarding the Authorized Servicer program The Business Relations and Administration department can be contacted at 1 631 330 2335 Monday through Friday 9 A M to 5 P M EST IX Parts Support...

Page 18: ...ge Separation is set to Off Approximately 11 to 57 lb bond 40 to 209 g m 2 Card Size and Thickness Size 2 12 x 3 37 53 9 mm to 85 5 mm Thickness Up to 0 0299 0 76 mm Duplex Simplex Scanning Yes Feedin...

Page 19: ...um Daily Scan Volume Up to 6 000 pages Interface USB 2 0 Hi speed x 3 LAN 10 100 Base TX 1000 Base T Environmental Conditions Temperature 50 F to 86 F 10 C to 30 C Humidity 20 to 80 RH Relative Humidi...

Page 20: ...imageFORMULA ScanFront 400 Service Guide imageFORMULA ScanFront 400 Service Guide November 2016 Page 16 B imageFORMULA ScanFront 400 Limited Warranty...

Page 21: ...tion 2 Table 2 eCarePAK 3 Table 3 Installation Space Requirements 6 Table 4 Service Support Tools 6 Table 5 Consumable Parts List 7 Table 6 Recommended Replacement Parts List 8 Table 7 imageFORMULA Sc...

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