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imageFORMULA ScanFront 400 Service Guide 

imageFORMULA ScanFront 400 Service Guide 

 

November 2016 

 

 

Page 4

 

B.  New Technician Certification 

New dealer technicians must have one technician who has successfully 

completed the imageFORMULA ScanFront 400 online course (Course #: 

19IFSSC401E) to sell and service the imageFORMULA ScanFront 400. 

 

C.  Who Should Complete 

All service technicians responsible for servicing and supporting this scanner 

must  successfully complete this training to receive technical support and 

dealer authorization to sell these products. 

 

D.  Prerequisites 

There are no prerequisites for this training course. 

 

It is highly recommended that the service technician have: 

 

  Prior experience with Canon imageFORMULA ScanFront devices. 

  Experience with taking eLearning courses. 

  Familiarity with common hand tools to disassemble and service Canon 

devices. 

 

E.  Course Format 

The imageFORMULA ScanFront 400 online course is a self-study course that 

provides  essential servicing information for this  model, and familiarizes  the 

service technician with important areas of the service manual and various 

guides. 

 

Learning resources provided as downloads from within this training course 

include: 

  Print version of the course 

 

The imageFORMULA ScanFront 400 online course is self-paced and will take 

approximately one (1) hour to complete.  

 

It is important that a quiet, non-distracting learning area be set up by the 

student beforehand to effectively take this training and complete the 

assessment exams. 

 

Summary of Contents for imageFORMULA ScanFront 400

Page 1: ...S Se er rv vi ic ce e G Gu ui id de e...

Page 2: ...www cna cusa canon com IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageFORMULA ScanFront 400 SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM AC...

Page 3: ...ned in it at any time without notice Additionally all prices and availability dates listed herein are subject to change without notice The latest version is available online at the ISG Central and e S...

Page 4: ...umable Parts 7 E Recommended Replacement Parts 8 F End User Periodic Maintenance 8 VI End User Service Offerings 9 A Limited Warranty Support 9 VII Product Technical Support Offerings 9 A Technical Su...

Page 5: ...FTP servers that require firewall settings E mail addresses and Fax via an Internet fax service Long Document Scanning Automatically detects long document sizes High Image Quality Up to 600 dpi optica...

Page 6: ...k Access Web site www cna cusa canon com for the most up to date item numbers Table 1 Configuration Item Item Number 2 imageFORMULA ScanFront 400 imageFORMULA ScanFront 400 1255C002AC Consumable Excha...

Page 7: ...Contents Note The box contents shown below are for reference purposes only and are subject to change without notice imageFORMULA ScanFront 400 Warranty Card Feed Roller User Registration Card AC Adap...

Page 8: ...that the service technician have Prior experience with Canon imageFORMULA ScanFront devices Experience with taking eLearning courses Familiarity with common hand tools to disassemble and service Canon...

Page 9: ...ble Note Windows Internet Explorer is necessary to download the documents supplied with this course In Internet Explorer 8 the file download option is disabled by default To enable file downloading in...

Page 10: ...able 3 Installation Space Requirements B Estimated Installation Time The estimated length of time needed to unpack and install the machine is approximately 20 minutes This is based on one 1 experience...

Page 11: ...erence purposes only and are subject to change without notice Table 5 Consumable Parts List Description Part Number Quantity Estimated Life 4 Remarks Exchange Roller Kit 1550C001AA 1 200 000 sheets En...

Page 12: ...4901 000 Panel relay board MG1 5075 000 Power supply adapter MG1 5039 020 2 Part numbers are subject to change without notice F End User Periodic Maintenance The parts in the table below must be clean...

Page 13: ...upport call from the end user is handled by CITS Canon Information Technology Services The CITS help desk at 1 800 423 2366 is available Monday through Friday 8 A M to 8 P M EST Eastern Standard Time...

Page 14: ...e Dealer Support requirements and Canon USA support offerings Refer to the Tech Support tab of the e Support Center Web site and review the Technical Support Center Policies and Procedures as well as...

Page 15: ...have been exhausted See the Canon USA Support Escalation Flow Chart in Figure 2 Call Escalation Procedure Flow Chart Figure 2 Call Escalation Procedure Flow Chart Canon imageFORMULA ScanFront 400 End...

Page 16: ...the product warranty period and goes into effect on the day the original warranty expires The eCarePAK Extended Service Plan does not include coverage for any consumables such as paper Reimbursement...

Page 17: ...r questions regarding the Authorized Servicer program The Business Relations and Administration department can be contacted at 1 631 330 2335 Monday through Friday 9 A M to 5 P M EST IX Parts Support...

Page 18: ...ge Separation is set to Off Approximately 11 to 57 lb bond 40 to 209 g m 2 Card Size and Thickness Size 2 12 x 3 37 53 9 mm to 85 5 mm Thickness Up to 0 0299 0 76 mm Duplex Simplex Scanning Yes Feedin...

Page 19: ...um Daily Scan Volume Up to 6 000 pages Interface USB 2 0 Hi speed x 3 LAN 10 100 Base TX 1000 Base T Environmental Conditions Temperature 50 F to 86 F 10 C to 30 C Humidity 20 to 80 RH Relative Humidi...

Page 20: ...imageFORMULA ScanFront 400 Service Guide imageFORMULA ScanFront 400 Service Guide November 2016 Page 16 B imageFORMULA ScanFront 400 Limited Warranty...

Page 21: ...tion 2 Table 2 eCarePAK 3 Table 3 Installation Space Requirements 6 Table 4 Service Support Tools 6 Table 5 Consumable Parts List 7 Table 6 Recommended Replacement Parts List 8 Table 7 imageFORMULA Sc...

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