Canon imageFORMULA ScanFront 300 Instructions Manual Download Page 176

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10-5

Chapter 10 Troubleshooting

Hardware

Cannot turn on the power

Cause

The AC adapter is not connected properly or the power plug is not
inserted.

Solution

Check the connections of the AC adapter and power plug. If the
problem is not resolved after checking the connections, contact your
local authorized Canon dealer.

The scanner does not turn ON
when the power switch is
pressed.

Cause

A USB memory device in inserted in the scanner.

Solution

Remove the USB memory device, and restart the scanner.

Summary of Contents for imageFORMULA ScanFront 300

Page 1: ...Please read this manual before using the scanner After you finish reading this manual keep it in a safe place for future reference INSTRUCTIONS ...

Page 2: ...ial installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be deter...

Page 3: ... Model M11 1051 Trademarks Canon and the Canon logo are registered trademarks of Canon Inc in the United States and may also be trademarks or registered trademarks in other countries imageFORMULA is a trademark of Canon Electronics Inc Microsoft Windows Internet Explorer and Active Directory are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries A...

Page 4: ...Message Digest Algorithm Copyright c 1998 2002 Paul Johnston Contributors All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reprodu...

Page 5: ...PSec and related services jointly developed by Microsoft Corporation and Cisco Systems Inc The names of actual companies and products mentioned herein may be the trademarks of their respective owners Copyright 2010 by CANON ELECTRONICS INC All rights reserved No part of this publication may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying and...

Page 6: ...ver PC or client PC on the network or to an FTP server send it to a printer for printing or deliver it to a remote location via e mail or Internet fax service When using the scanner without a network environment you can also save the image files to USB memory To send image files to a shared folder on a computer on a different segment of the network the supplied ScanFront Service software must be i...

Page 7: ...ring the scanner settings as well as handling maintenance and troubleshooting information This manual is stored as a PDF file on the supplied INSTRUCTIONS AND UTILITIES CD ROM and requires Adobe Reader to open You can download Adobe Reader from the Adobe Web site Symbols Used in This Manual The following symbols are used in this manual to explain procedures restrictions handling precautions and in...

Page 8: ...edures This chapter describes the basic operating procedures for the scanner Chapter 6 Web Menu Administrator Mode This chapter describes the Web menu for the administrator to configure settings Chapter 7 ScanFront Administration Tool This chapter describes how to install and use ScanFront Administration Tool Chapter 8 Web Menu User Mode This chapter describes the Web menu for the user to configur...

Page 9: ...ent 2 7 Placing a Card 2 8 4 Clearing a Paper Jam or Double Feed Error 2 9 5 Fingerprint Sensor ScanFront 300P 2 11 Cautions for Handling the Fingerprint Sensor 2 11 Fingerprint Authentication 2 12 Chapter 3 ScanFront Setup 1 Before Setting Up the Scanner 3 2 Installation Location 3 2 Connecting the AC Adapter 3 3 Connecting the Network Cable 3 3 2 Turning the Power ON and OFF 3 4 Turning the Powe...

Page 10: ...n Address 5 25 Copying an Address 5 25 9 Scan Delivery Options 5 27 Scan Settings 5 28 File Formats 5 32 Security Settings for PDF Files 5 33 Delivery Options 5 34 Chapter 6 Web Menu Administrator Mode 1 Web Menu Overview 6 2 2 Logging In to the Web Menu 6 5 3 User Administration 6 6 Registering New Users 6 7 Restricting User Functions 6 10 Editing Users 6 11 Exporting and Importing Users 6 12 4 A...

Page 11: ... Exporting and Importing Address Books 8 13 5 Job Button Settings 8 15 Registering New Job Buttons 8 17 Scan Settings Overview 8 18 Copying Job Buttons 8 22 Editing Jobs 8 23 Exporting and Importing Job Buttons 8 23 Chapter 9 Maintenance 1 Routine Cleaning 9 2 Cleaning the Scanner Unit 9 2 Cleaning the Touch Panel 9 2 Cleaning the Fingerprint Sensor ScanFront 300P 9 2 Cleaning the Scanning Glass a...

Page 12: ...he Fingerprint Sensor ScanFront 300P only 1 5 Disposal 1 5 2 Features of the ScanFront 300 300P 1 6 ScanFront 300 300P 1 6 ScanFront 300P 1 7 3 Names and Functions of Parts 1 8 Front and Document Feed and Eject Trays 1 8 Side and Rear 1 9 4 Network Environment 1 10 Network Environment 1 10 Directory Service Support 1 10 Limitations 1 11 ...

Page 13: ...nstalled is cold but rapidly heated water droplets condensation may form inside the scanner This may result in a noticeable degradation in scanning quality The following conditions are recommended for optimal scanning quality Room temperature 10 C to 32 5 C 50 F to 90 5 F Humidity 20 to 80 RH Avoid installing the scanner near equipment that generates a magnetic field e g speakers televisions or ra...

Page 14: ...sing the scanner Failure to do so may result in a fire or electric shock Never use alcohol benzene paint thinner aerosol sprays or any other highly flammable substance near the scanner Do not cut damage or modify the power cord or AC adapter Do not place heavy objects on the power cord or AC adapter and do not pull or excessively bend the power cord Never connect the power cord when your hands are...

Page 15: ...presentative to have the unit serviced Do not install the scanner in a humid or dusty location Doing so may result in a fire or electric shock Do not place objects on top of the scanner as they may tip over and fall resulting in personal injury Do not use the scanner with a power supply voltage other than 120 220 240 VAC Doing so might cause fire or electric shock When disconnecting the power cord...

Page 16: ...ingerprint sensor regulary When cleaning the fingerprint sensor use a soft dry cloth to wipe dirt off the surface Do not use a pointed object to remove any dirt that accumulates around the fingerprint sensor Doing so may cause the fingerprint sensor to malfunction Touching the fingerprint sensor while charged with static electricity may cause the fingerprint sensor or scanner unit to malfunction B...

Page 17: ... mode that can automatically detect long document sizes The available scanning modes vary depending on the file format of the image to be transferred Fast Document Feeding The scanner can scan a maximum of 30 Legal A4 documents per minute Scanning conditions Black and white simplex 200 dpi Supports USB Memory The scanner supports saving image files to USB memory to enable you to move them to desti...

Page 18: ...k Page Function The scanner scans both sides of a document and skips saving the image of any side it determines to be a blank page Deskew If the scanner detects from a scanned image that the document was fed askew the image is straightened Image Rotation The scanner can rotate a scanned image in 90 increments or detect the text orientation within the document and then rotate the image in 90 increm...

Page 19: ... Lever Locks the panel unit Pull the lever toward you to unlock the panel unit See p 2 10 f Document Guides Adjust these to match the width of the document See p 2 6 g Document Feed Tray Place documents here See p 2 4 h USB Port Front Connect a USB1 1 Hi Speed USB2 0 compatible USB memory device USB keyboard or USB mouse i Power Switch Use this to turn the power ON See p 3 4 Use the Power OFF butt...

Page 20: ...e p 3 3 o Kensington Slot This is an anti theft slot that enables a key chain or lock to be connected to prevent theft p Service Switch This is a service switch Do not insert any object into this hole q LAN Port RJ 45 Connect an RJ 45 10Base T 100Base TX compatible network cable See p 3 3 r USB Ports Rear Right Connect a USB1 1 Hi Speed USB2 0 compatible USB memory device USB keyboard or USB mouse...

Page 21: ...canner by e mail FTP Server The FTP server function supports an FTP server configured within the local network and is unable to send to an FTP server that requires firewall settings Fax Scanned images can be sent to specified addresses as fax documents by sending e mails that include the scanned images as attachments to an Internet fax service Therefore you must specify message formats and address...

Page 22: ...ared folder manually When operating the ScanFront touch panel to specify a shared folder as the destination address for example enter the folder path in Folder path Instead of entering the full path in such cases you can press the Browse button after entering the computer name and the path up until the top most folder of that computer and then specify the rest of the path in the screen that appear...

Page 23: ...ject Tray 2 4 Feed Selection Lever 2 5 USB Port 2 5 3 Placing Documents 2 6 Placing a Document 2 6 Placing a Folded Document 2 7 Placing a Long Document 2 7 Placing a Card 2 8 4 Clearing a Paper Jam or Double Feed Error 2 9 5 Fingerprint Sensor ScanFront 300P 2 11 Cautions for Handling the Fingerprint Sensor 2 11 Fingerprint Authentication 2 12 ...

Page 24: ...clean the rollers or scanning glass after scanning a document written in pencil Scanning documents with pencil written on them may soil the rollers or scanning glass cause stripes to appear in images or dirty other documents When scanning a two sided document that is printed on thin paper the image on the opposite side of each page may show through Adjust the brightness in the scanning conditions ...

Page 25: ...ng Card Size 2 12 3 37 53 9 85 5 mm Conforming to ISO Standards Thickness 0 0299 0 76 mm and below Insertion orientation Landscape IMPORTANT Insert cards one at a time Be careful when inserting cards to avoid damaging them ...

Page 26: ... document 1 Open the document feed tray a 2 Open the document eject tray b Hint Open the center tray extension when output documents are likely to fall out of the tray Hint If the output documents curl in the eject tray when scanning particularly thin documents remove the eject tray To remove the document eject tray push in on the illustrated portions of the tray on both sides in the direction of ...

Page 27: ...e multiple pages to be fed at the same time USB Port You can insert a USB memory device to store image files You can also connect a USB keyboard and USB mouse to operate the ScanFront IMPORTANT The scanner will not start if you turn the power ON while a USB memory device is inserted Insert the USB memory device after the scanner has started up Use USB memory that is not write protected If the USB ...

Page 28: ...tray Placing a Document Follow the procedure below to place a document 1 Adjust the document guides to be wider than the width of the document 2 Fan the document to offset the pages so that the top edge of the first page is the lowest 3 Place the document face down with its top edge at the bottom of the tray 4 Adjust the document guides to fit the width of the document ...

Page 29: ...For Folio scanning only the Page Separation OFF mode can be used Place documents one at a time Adjust the document guides to fit the width of the document Otherwise the image may scan as skewed or shifted Hint When scanning folded documents switch the feed selection lever to OFF See p 2 5 When placing folded documents place the document into the scanner so that the fold is on the right side The si...

Page 30: ...card 3 Place the card face down with the top edge at the bottom of the tray CAUTION A card placed into the document feed tray in the portrait orientation may not be output properly because a load is placed on it during feeding Furthermore removing a card that has caused a feeding error may damage the card so make sure to correctly insert the card Pull the lock lever and open the panel unit before ...

Page 31: ...ment before progressing with screen operations Press Continue to resume scanning If a paper jam or double feed error is detected in the middle of a document the following messages appear Hint If you press Abort the scanned images are canceled and the display returns to the previous screen If you want to continue scanning clear the document first before touching the screen After you reset the clear...

Page 32: ...ct tray when you open the panel unit 4 Pull out the jammed document in the direction that seems the easiest to remove it 5 Close the panel unit and then place the document again 6 Press Continue to resume scanning IMPORTANT If double feed errors occur repeatedly reduce the number of sheets you place in the document feed tray to about 10 A dirty or worn feed roller or documents stuck together as a ...

Page 33: ... the fingerprint sensor with dirty hands Placing a sticker on the surface of the fingerprint sensor or covering the surface with ink or another substance If fingerprint authentication fails frequently the fingerprint sensor may be dirty Clean the surface of the fingerprint sensor regularly When cleaning the fingerprint sensor use a soft dry cloth to wipe dirt off the surface Do not use a pointed o...

Page 34: ...is authenticated The following conditions may cause an error in fingerprint authentication The finger is wet or sweaty The finger is dirty The grooves of the fingerprint are filled with sweat or oil The finger is dry dry skin Part of the fingerprint is missing because of for example a wound or burn injury The fingerprint has worn thin Authentication performance may improve if the condition of the ...

Page 35: ...OFF 3 4 3 Configuring the Scanner Settings 3 5 Administrator Settings 3 5 Web Menu Administrator Mode 3 6 4 Configuring Administrator Settings 3 8 Logging In to the Administrator Settings 3 8 Network Settings 3 9 Administrator Password 3 9 Backup Restore Setting Information 3 10 Select Login Type 3 10 Roller Counter Reset 3 11 Format ScanFront 300 3 11 Touch Panel Adjustment 3 11 Display Language ...

Page 36: ...le amount of dust accumulates Avoid warm or humid locations such as in the vicinity of a water faucet water heater or humidifier and avoid locations where the fumes from ammonia paint thinner or other volatile chemicals may be present Avoid locations that are subject to vibration Avoid exposing the scanner to rapid changes in temperature If the room in which the scanner is installed is cold but ra...

Page 37: ... the AC adapter and power cord included with the scanner a Connect the power cord and AC adapter b Insert the plug of the AC adapter into the power connector c Connect the power cord to the wall outlet Connecting the Network Cable Insert the network cable connector RJ 45 into the LAN port The shape of the power plug varies by country and region ...

Page 38: ...isplay See Display Off on p 6 31 When the power indicator is flashing but nothing appears on the touch panel the Low Power mode has activated to temporarily stop scanner operations To switch out of Low Power mode press the power switch or touch the touch panel See Low Power Mode on p 6 31 Turning the Power OFF Press the Power off button displayed at the bottom left of the panel to turn the scanner...

Page 39: ... Setting Item Description Administrator setting Web Menu Administrator Mode Network settings Set the Device Name and IP Address needed to connect to the network Yes Yes Change administrator password Set the password required for logging in to Administrator setting and the Web Menu Yes Yes Backup Restore all settings Back up or restore the scanner settings Yes Yes Login type setting Select the logi...

Page 40: ...es in the Shared Address Book From User Mode you can register and edit entries in the My Address Book Yes See p 6 14 Yes See p 8 8 Job Button Settings Register and edit the Shared Job Button From User Mode you can register and edit the My Job Button Yes See p 6 20 Yes See p 8 15 Device Configuration Configure the scanner settings Network Settings Confirm the Device Name and IP Address settings of ...

Page 41: ...address books Yes See p 6 36 No FTP Server Configure settings for saving image files to the FTP server Yes See p 6 36 No NTP Server Register an NTP server to enable automatic adjustment of the scanner s clock Yes See p 6 37 No ScanFront Service Server Register the computer on the network on which ScanFront Service is installed Yes See p 6 37 No System Settings Configure the settings for managing t...

Page 42: ...n to the Administrator Settings Follow the procedure below to configure the Device name and IP address needed to connect the scanner to a network 1 Press Administrator setting The Administrator Password input box appears 2 Press OK to display the Administrator setting screen No administrator password is set by default 3 Select the setting item to configure ...

Page 43: ...e device name with a hyphen When a DHCP server is not used to assign IP addresses clear the DHCP server Enable check box and enter a fixed address For details contact your network administrator If the DHCP server is enabled and the DNS server and WINS server information is not obtained properly clear the Automatic retrieval of DNS WINS server check box and enter the appropriate server addresses To...

Page 44: ...etting information after the version update is finished When submitting the ScanFront for repairs Before you submit the ScanFront for repairs back up the setting information of the ScanFront IMPORTANT Before you submit the ScanFront for repairs back up the setting information and then initialize the ScanFront See Initializing ScanFront on p 10 13 Hint Scanner setting information can be backed up t...

Page 45: ...the following times For details see Initializing ScanFront on p 10 13 When submitting the ScanFront for repairs Before you submit the ScanFront for repairs initialize the ScanFront to protect the saved user information When changing the operating environment Delete all the user information registered on the ScanFront when for instance the users have changed because you have changed the installatio...

Page 46: ...y language setting can also be configured in Language Timezone on the Web Menu Administrator Mode see p 6 30 Network Test Confirm whether communication is enabled between the ScanFront and other devices on the network Enter the IP address of a device and press the Execute button to ping the specified IP address and confirm whether communication with the device is enabled ...

Page 47: ...t Service 1 About ScanFront Service 4 2 2 Installing ScanFront Service 4 3 System Requirements 4 3 Installation 4 3 3 ScanFront Service Setup 4 6 ScanFront Settings 4 6 Changing the Port Number Used for Communication 4 6 ...

Page 48: ...he network such as the following where direct transfer from the ScanFront is disabled Destinations folders on computers printers etc located on different segments of a network on which a WINS server is not configured Printers on the network Shared folders on a computer that is specified by IP address Certain NAS network attached storage Scanned images from the ScanFront are sent via the ScanFront ...

Page 49: ...r for example to locate the installer in the following folder on the CD ROM and double click the installer to start it For Windows 7 Windows Vista or Windows Server 2008 Q ScanFrontService Vista and 2008Server English setup exe Q is the letter assignment for the CD ROM drive For Windows XP or Windows Server 2003 Q ScanFrontService XP and 2003Server English setup exe Q is the letter assignment for ...

Page 50: ...clude at the beginning of the account name If the computer is part of a domain and you are entering the domain account here enter the account in one of the following formats Confirm the password by entering it again in Password Re input IMPORTANT Make sure to specify an administrator account In addition be aware that ScanFront Service will not function properly with accounts for which a password i...

Page 51: ...following event will be registered to the System log of the Windows logs However you can proceed and use ScanFront Service safely Level Warning Event ID 3004 Source Windows Defender If installation of ScanFront Service fails a temporary file i e file with extension tmp will remain in the install destination folder specified during setup Before reinstalling ScanFront Service uninstall the previous ...

Page 52: ...t Changing the Port Number Used for Communication If port number 50000 is already in use for example and you want to use a different port number for communication with the ScanFront modify the following ini file before specifying the new port number Folder C Program Files Canon Electronics Inc ScanFront Service etc File name ScanFront ini Area to be modified Replace the port number that appears in...

Page 53: ...een 5 9 Change Password 5 9 Fingerprint Registration 5 9 6 Fingerprint Registration Only Available with the ScanFront 300P 5 10 Fingerprint Authentication 5 10 Registering a Fingerprint 5 11 7 Scanning Procedures 5 13 Scanning From the Home Screen 5 13 Scanning From the Job Button Screen 5 14 Address Selection Screen 5 15 USB Memory Screen 5 16 Print Settings Screen 5 17 Scanning 5 18 8 Registerin...

Page 54: ...Settings screen See p 5 9 The User Settings screen enables setting a password for the user that logged in and registration for the ScanFront 300P Scan Delivery Options screen See p 5 27 Scan The process after scanning differs depending on the Delivery Options See p 5 34 Scanning finishes A document confirmation message appears See p 5 19 The document and image are not checked After scanning of the...

Page 55: ... You can touch the panel to restore the display See Display Off on p 6 31 When the power indicator is flashing but nothing appears on the touch panel the Low Power mode has activated to temporarily stop scanner operations To switch out of Low Power mode press the power switch or touch the touch panel See Low Power Mode on p 6 31 Turning the Power OFF Press the Power off button displayed at the bot...

Page 56: ...reen from Device Operation of the Web menu see p 6 31 or Login type setting in the administrator settings of the ScanFront see p 3 10 Fingerprint authentication is enabled when you are using the ScanFront 300P See Fingerprint Authentication Only Available with the ScanFront 300P on p 5 7 When Using Server Authentication The login screen when you use server authentication is a key in type and a lis...

Page 57: ...er to log in as from the list and then press Next The password input screen appears 2 Press Password The keyboard screen appears 3 Enter a password and then press OK IMPORTANT Passwords are case sensitive Make sure to enter the password correctly 4 Press Login to log in to the scanner 5 The Home screen or Job Button screen appears ...

Page 58: ...our user name password and then press OK IMPORTANT User names and passwords are case sensitive Make sure to enter the user and password registered during device authentication correctly If you do not know the user name and password registered for server authentication contact the domain server administrator 3 Press Login to log in to the scanner 4 The Home screen or Job Button screen appears ...

Page 59: ...peed to scan the fingerprint 2 The Home screen or Job Button screen appears if the fingerprint is authenticated correctly Hint When fingerprint authentication fails the cause of the failure and a solution appear on the screen Follow the instructions in the solution and perform fingerprint authentication again If a user fingerprint is registered for server authentication and the user password is ch...

Page 60: ...ttings Screen on p 5 9 c Administrator setting button Opens the Administrator Settings screen For details see Configuring Administrator Settings on p 3 8 IMPORTANT If a user whose use of the Home screen is restricted logs in the Home screen is not available For details contact the administrator Job Button Screen This screen enables you to select a job button to scan using the conditions registered...

Page 61: ...r a new user password or change a user password registered via the Web menu Hint The old password does not need to be entered in order to change a password The new password that you entered is registered Fingerprint Registration Fingerprint registration is enabled when you are using the ScanFront 300P For details on fingerprint registration see Fingerprint Registration Only Available with the Scan...

Page 62: ...rints The fingerprint authentication function may not work properly for a finger with a fingerprint that is worn down or has few distinguishable features The same finger needs to be scanned three times to register the fingerprint The authentication performance differs depending on the condition of the fingerprint when it is registered and when it is authenticated The following conditions may cause...

Page 63: ...eat scanning until the same fingerprint has been successfully scanned three times IMPORTANT If any of the messages below appears there was an error scanning the fingerprint Try scanning your fingerprint again Failed to read fingerprint Please try again Sweep speed was too fast Please sweep more slowly Sweep speed was too slow Please sweep more faster If any of the messages below appears start fing...

Page 64: ...Perform an authentication test for the registered fingerprint by scanning your fingerprint 6 Press Close to end fingerprint registration IMPORTANT If you want to change the registered fingerprint start registration again from the beginning ...

Page 65: ...f you press the USB memory destination selection button press Downward and specify the folder in the USB memory to which you want to save the image file If you press the Printer destination selection button configure the printer settings IMPORTANT If the network environment to which the ScanFront is connected is not running ScanFront Service Printer is grayed out and cannot be selected If you sele...

Page 66: ...For details on the scanning procedure read from the setting of scanning conditions in Step 5 IMPORTANT The settings screen display and the screen displayed after scanning differ depending on the job button settings For details on the overall flow from configuring settings to sending an image file see Flow of Scanner Operations on p 5 2 Job buttons cannot be used to save image files to USB memory o...

Page 67: ...ate the types of address E mail Shared folder Fax FTP Group Pressing an address adds a checkmark to the icon and selects the address Pressing a selected address again clears the selection An address is not selected as an address if there is no checkmark added to the icon even if the background of the address is colored and the address appears selected Each time you press an e mail or group icon th...

Page 68: ...that was inserted is displayed as USB memory and the second one inserted is displayed as USB memory 2 If you want to insert or replace a USB memory stick while the USB memory screen is open press the Back button to return to the Home screen update the USB memory information and then reopen the USB memory screen c Upward button Enables you to move to a higher level folder when a lower level folder ...

Page 69: ...as the original document Fit to paper Prints while expanding or reducing the scanned image to fit the paper size Actual pixel Prints while matching the resolution of the scanned image d Orientation Press Portrait or Landscape to specify the orientation for printing e Copy number Specify the number of copies to print f Duplex print When you want to perform duplex printing light this button by press...

Page 70: ...ress type to display the address to send the image file 3 Press a displayed address to select it A checkmark is added to the icon for the selected address Pressing a selected address again clears the selection IMPORTANT An address is not selected as an address to send data to if there is no checkmark even if the background is shaded 4 Make sure the selected address has a checkmark and then press N...

Page 71: ...rm addresses before sending is set to OFF the image is sent without displaying the address confirmation screen of Step 10 and the operation ends 6 Press Start to start scanning Scanning stops after the document has been scanned IMPORTANT If Send the files immediately after scanning is set to ON in Delivery Options of the Scan Delivery Options screen scanning ends without displaying the continue to...

Page 72: ...mage of the previous page Move the viewing area around an image when an enlarged view of the image is shown Rotate the image 90 degrees counterclockwise Rotate the image 90 degrees clockwise Enlarge the image Reduce the image Hint When the preview image is enlarged you can drag your finger on the image to scroll ...

Page 73: ...very Options screen the image is sent without displaying the address confirmation screen and the operation ends 10 Confirm the address and press OK to send the scanned image IMPORTANT If a send error message appears check the address settings and send destination and try again 11 Returns to the screen set for Screen after sending in Delivery Options of the Scan Delivery Options screen ...

Page 74: ...dit and then press New 2 Register the address in accordance with the setting conditions of the address type E mail Registration Screen Name Enter the name to appear in the address book E mail address Enter the sender s address for when image files are sent by e mail Shared Folder Registration Screen Name Enter the name to appear in the address book Host name Enter the name of the computer containi...

Page 75: ...n enter the domain name Save password Save the entered password FTP Registration Screen Name Enter the name to appear in the address book FTP server Enter the address of the FTP server Folder path Enter the path of the sub folder when specifying a sub folder on the FTP server Hint If the path of the sub folder is unknown use the procedure below to specify the sub folder 1 Enter the server address ...

Page 76: ...ess book Add button Select addresses to register to the group from Address Book type and Address type The selected addresses are displayed in the list IMPORTANT When you add shared folders to groups do not add multiple shared folders with different access privileges to one group Using a group to simultaneously send to shared servers and the like and multiple shared folders with different access pr...

Page 77: ...s 2 Check the detailed information for the selected address 3 Press Edit and then press Modify The edit screen for the address appears 4 Modify the address Hint For details on editing items see Registering a New Address on p 5 22 Copying an Address You can copy addresses between My Address Book and Shared Address Book 1 Select the address book entry to copy 2 Select the address press Edit and then...

Page 78: ...te the address Hint If the address book already has an address with the same name as the pasted one the following message appears If you select New an address with the same name is created in the address book If you select Overwrite the existing address with the same name is overwritten ...

Page 79: ...fault values of the scanner IMPORTANT If you press Default in the Scan Delivery Options screen opened from a job button the settings are reset not to the setting values registered to the job button but to the default values of the scanner h Start button Starts scanning i Deskew button The scanner detects from the scanned image that the document was fed askew and then straightens the image j Presca...

Page 80: ...n The scanning speed may be reduced when the Auto Color Detection function is used Resolution Select the resolution for scanning IMPORTANT A resolution of 300 dpi or more cannot be set when Auto size Long is selected for Page Size A resolution of 400 dpi or more cannot be set when Folio is selected for Scanning Side Scanning Side Select the method for scanning the document Simplex Duplex Skip Blan...

Page 81: ...e It does not function if only a slight portion of the document is overlapping When using the ScanFront 300 the Double feed detection by Ultrasonic setting is set to OFF When Scanning Side is set to Folio Double feed detection by Ultrasonic is grayed out and cannot be selected Double feed detection by length The scanner detects by document length when two or more documents are fed together and sto...

Page 82: ...t within the document is detected and the image is rotated so that the orientation of the text is correct IMPORTANT The scanning speed may be reduced when Auto is selected Deskew The scanner detects from the scanned image that the document was fed askew and then straightens the image Prefer Quality Image processing is performed to minimize the loss of quality of an image that has deteriorated as r...

Page 83: ...that emphasizes a specified color You can set each of these effects for the front side and back side IMPORTANT The color drop out settings are disabled when the scanning mode is set to Color Auto Color Detection Settings This is enabled when Auto Color Detection is selected and allows you to configure the following detection settings for determining whether to scan a document in color or black and...

Page 84: ...Quality Adjust the quality for the specified compression method Multi page settings Select Single page Front back separate file to save each side of each page as a separate image file Single page Front back same file to save each page as a separate image file or Multi page to save one image file containing multiple pages when scanning multiple pages OCR Character Recognition If OCR is set to On ch...

Page 85: ...d Use permissions password to restrict editing security settings The following settings are restricted by the permissions password Printing allowed This permits printing of the PDF file with a printer Changes allowed This permits editing of the PDF file for example adding and deleting pages Enable copying of text images and accessibility This enables the copying of text information embedded with O...

Page 86: ...6 8 IMPORTANT Make sure you set either File name or Auto file name A message appears if you do not enter a file name and then set Auto file name to None If you select Single page of TIFF format or JPEG format a 4 digit sequential number starting with 0001 is added automatically to the end of file names The following characters cannot be used to set the custom file name Action when the same named f...

Page 87: ... which use of the Home screen is restricted by the ScanFront administrator Logout The user is logged out after sending images Select screen after sending A dialog box for selecting the screen after sending images is displayed Hint When no user is registered the Logout option does not appear Send index file Specify whether to send index files metadata with images When sending index files enter an i...

Page 88: ... Settings 6 20 Registering New Job Buttons 6 21 Scan Settings Overview 6 22 Copying Job Buttons 6 26 Editing Jobs 6 27 Exporting and Importing Job Buttons 6 27 6 Device Configuration 6 29 Network Setting 6 30 Language Timezone 6 30 Device Operation 6 31 Login Options 6 31 Administrator Settings 6 32 7 Server Settings 6 33 E mail Server Fax Settings 6 34 Authentication Server 6 35 Address Book Serv...

Page 89: ...PORTANT For a Web browser use Microsoft Internet Explorer 6 0 or later or Firefox 3 5 or later In some cases settings cannot be changed from the Web Menu when the ScanFront administrator or another user is logged in to the scanner Use the device name or IP address assigned to the scanner as the URL for logging in to the Web Menu See Logging In to the Web Menu on p 6 5 When you open the Web Menu us...

Page 90: ...ge the Shared Job Button available to all users d Device Configuration See Device Configuration on p 6 29 Use to configure the scanner e Server Settings See Server Settings on p 6 33 Use to configure mail server settings for sending e mail from the scanner settings for using an authentication server compatible with a directory service settings for using an address book server compatible with LDAP ...

Page 91: ...gs on p 8 4 Use to change the user settings b Address Book Settings See Address Book Settings on p 8 8 Use to register and manage entries in the Shared Address Book and the My Address Book provided for each user c Job Button Settings See Job Button Settings on p 8 15 Use to register and manage the Shared Job Button and the My Job Button provided for each user a b c ...

Page 92: ...ddress See Configuring Administrator Settings on p 3 8 3 Launch the Web browser on the computer 4 Enter the device name or the IP address as the URL to open the Web Menu Ex http scanfront300 when the device name is ScanFront300 and http 172 19 xxx xxx for the IP address Hint If the Web Menu does not appear in the desired language select the desired language in the Language box to switch the Web Me...

Page 93: ...ver synchronization button If the authentication server is enabled see Server Settings on p 6 33 this deletes users that are not registered on the authentication server from the user list i User List Check box Select this check box to select a user If the check boxes of multiple users are selected you can set function restrictions or perform the delete operation for all selected users simultaneous...

Page 94: ...hentication server User name Password Enter the user name and password to use for login Password confirmation Enter the same password again for confirmation Mail Address Enter the originating address for e mail sent from the scanner IMPORTANT Users are not permitted to register and change e mail addresses Make sure e mail addresses are registered and changed by the administrator If no e mail addre...

Page 95: ...the custom file name Separator Select the Enable check box to include a separator between character strings in the file name and select a character to use as the separator in the list box String Specify a string to include in the file name User name Select the Enable check box to include the user name in the file name Date Select the Enable check box to include the date in the file name and select...

Page 96: ...eld name Time as necessary Device name Select the Enable check box to include the device name in the index file You can change the default field name Device as necessary Counter Start number Number of digits Select the Enable check box to include a counter in the index file When this is enabled you can specify the starting value and number of digits used for the counter You can change the default ...

Page 97: ...he Web Menu login screen Restricting User Functions To restrict the functions available to a user select the user and click Functional Restriction IMPORTANT If you restrict the functions of the Default User the function restrictions are applied to newly registered users and users registered automatically by server authentication Hint If multiple users are selected function restrictions are set for...

Page 98: ...b buttons Deselect an address book or job button to disable editing for it Hint Configure the following settings to make only the existing address books and job buttons available to the user Restriction to Use Restricts the use of the LDAP Address Book when use of an address book server is enabled in the Server Settings See p 6 33 OK button Sets the specified usage restrictions for the user Editin...

Page 99: ...on configuring address books see Address Book Settings on p 6 14 Edit Job Button Enables you to register and edit the user s My Job Button For details on configuring job buttons see Job Button Settings on p 6 20 Exporting and Importing Users You can back up your users as files and import the backed up user data to another ScanFront unit Hint If you have multiple ScanFront units you can use the sam...

Page 100: ...ing method for importing the user settings file Replaces the whole data Deletes the currently registered user and overwrites it with the imported user data Appends data Adds the imported user data to the currently registered user 4 Click Execute Confirm the message that appears and click OK to import the data Hint When importing is completed the following message appears Click OK to return to User...

Page 101: ... Books on p 6 18 c Import to ScanFront 300 Imports a previously exported address book data file See Exporting and Importing Address Books on p 6 18 d Address type Selects the type of addresses E mail FTP Server Shared folder Group or All to display e New Address button Registers a new address entry See Registering New Addresses on p 6 15 f Select All button Selects all of the displayed addresses g...

Page 102: ... OK button Registers a new e mail address with the specified parameters Address type FTP Server This option registers a network FTP server IMPORTANT FTP servers that require firewall settings cannot be registered Name Enter the name to display on the scanner FTP server Enter the IP address or host name of the FTP server Folder path To specify a subfolder on the FTP server enter the path to the sub...

Page 103: ...taining the publicly shared folder Sub folders on computers running Windows 7 or Windows Server 2008 R2 cannot be browsed by clicking the Browse button In such cases enter the computer name and path up until the top most folder of that computer in Folder path and then click Browse 2 Specify any subfolder from the displayed computer and click OK IMPORTANT If you click Browse without entering the us...

Page 104: ...ters a new shared folder with the specified parameters Address type Fax This option registers a fax destination Fax number Enter the fax number of the destination OK button Registers a new fax destination with the specified parameters Address type Group This option registers several registered addresses together as a group Hint Different types of address such as e mail addresses and shared folders...

Page 105: ...hen click Copy 2 Click OK to copy the address Hint A duplicate address with the same name as the copy source is created 3 Change the name and settings of the copied address and register it as a new address Exporting and Importing Address Books You can back up your address books as files in CSV format and import the backed up address book data to another ScanFront unit Hint If you have multiple Sca...

Page 106: ...can import previously exported address book data to the scanner 1 Click Import to ScanFront 300 2 Click Browse and specify a previously exported address book settings file 3 Select a processing method for importing the address book settings file Replaces the whole data Deletes the currently registered address book and overwrites it with the imported address book data Appends data Adds the imported...

Page 107: ...rts a previously exported job button data file See Exporting and Importing Job Buttons on p 6 27 d New Job Button button Registers a new job button See Registering New Job Buttons on p 6 21 e Select All button Selects all of the displayed job buttons f Except All button Deselects all of the displayed job buttons g Copy button Copies the selected job button Only enabled when a job button is selecte...

Page 108: ...b button is pressed Skip Scan Setting Screen Starts scanning without displaying the Scan Setting screen when the job button is pressed IMPORTANT If you select Skip Scan Setting Screen scanning starts as soon as the job button is pressed whether a document is inserted or not Address Click Add from Address Book open the Address page and select the address to send to IMPORTANT You can register up to ...

Page 109: ...without confirming the address Screen after sending Select the screen to display after an image is sent Initial Screen Returns to the startup screen set for Screen after Login in the User Settings Logout Logs out after the images are sent Select screen after sending Displays a message dialog for selecting from the above actions after the images are sent Index Settings Specify whether to attach met...

Page 110: ...o Hint The Skip Blank Page option scans both sides of a document and skips saving any image it determines to be a blank page You can adjust the sensitivity of the Skip Blank Page option under Contents detection sensitivity The initial value for the Skip Blank Page option is set to 90 As you lower the value from the default setting pages of the document with text become more likely to be skipped as...

Page 111: ... separate image file Single page Front back same file to save each page as a separate image file or Multi page to save one image file containing multiple pages when scanning multiple pages JPEG Compression Select a compression ratio for images saved in JPEG format PDF Configure the settings for compression ratio multi page OCR optical character recognition and security Compression Method Specify a...

Page 112: ...justs the brightness of the image to be scanned Brightness Back Enabled for duplex scanning Use this option when the front and back sides of a document are shaded differently To change the brightness settings for the front and back sides clear the Same as front check box Contrast Front Adjusts the contrast of the image to be scanned Contrast Back Enabled for duplex scanning Use this option when th...

Page 113: ... in scanning speed Bleed through reduction Eliminates bleed through images in which images on the reverse side of a scanned document appear on the scanned page such as when scanning thin documents with text or images on both sides IMPORTANT The bleed through reduction setting is disabled when the scanning mode is set to Text enhance Hint When using bleed through reduction adjust the bleed through ...

Page 114: ... have multiple ScanFront units you can use the same job buttons on all of them by importing the job button settings file registered on one ScanFront unit to the other units Exporting from the Scanner You can save the job button settings file to a specified folder 1 Click Export from ScanFront 300 2 Click Save specify a save location and save the job button settings file Importing to the Scanner Yo...

Page 115: ...trator Mode 4 Click Execute Confirm the message that appears and click OK to import the data Hint When importing is completed the following message appears Click OK to return to Job Button Settings and confirm the imported job button ...

Page 116: ...PORTANT The time zone setting also effects the time stamp on sent e mail c Device Operation Configure the setlings for Display off Auto Logout and Low Power Mode See Device Operation on p 6 31 d Login Options Select the type of screen that appears when users log in See Login Options on p 6 31 e Administrator Settings Set the password and e mail address of the Administrator See Administrator Settin...

Page 117: ...d in the login screen for the Web menu When you open the Web Menu using Internet Explorer 7 or later an SSL certificate warning will appear However you can proceed and open the Web Menu safely Language Timezone You can confirm or change the language and regional settings that appear on the scanner Language on the device Set the language displayed on the touch panel IMPORTANT You must restart the s...

Page 118: ...he network when connected to a network Note that if the scanner transitions to Low Power mode when the placed documents run out after scanning is started or scanning is suspended because of a paper jam or double feed all the images that were scanned prior to the suspending of scanning and that were not yet transmitted are discarded You will not be able to operate the scanner immediately after powe...

Page 119: ...r Address Register the Administrator e mail address IMPORTANT The e mail address of the Administrator is used as the originating address when a user without a registered e mail address sends an e mail message When a sent e mail message results in an error due to for example an incorrect e mail address an error notification is delivered from the mail server to the e mail address of the administrato...

Page 120: ... used for sending fax For details consult your e mail system administrator See E mail Server Fax Settings on p 6 34 b Authentication Server Configure the domain server authentication server on which user accounts have been registered with Active Directory See Authentication Server on p 6 35 c Address Book Server Configure these settings when using an LDAP server See Address Book Server on p 6 36 d...

Page 121: ...s setting based on the authentication method of your mail server For details on the mail server authentication method consult your e mail system administrator IMPORTANT If any setting other than SMTP is selected for the authentication method the authentication settings for the mail server must be configured for each user see p 6 7 If you select a setting other than SMTP be sure to register users W...

Page 122: ...administrator Enable Authentication Server Select this check box to permit users registered on the authentication server to log in Authentication Method Select one of the following based on the directory service used by the authentication server Select Simple if the directory service used by the authentication server is OpenLDAP Select Active Directory if the directory service used by the authenti...

Page 123: ... server LDAP server You can configure up to four address book servers Address Book Server Setting Select one of these options when using an address book server LDAP server If the authentication server and address book server are different make sure to enter values for all of the settings For details on each setting see the settings under Authentication Server on p 6 35 Hint When using an address b...

Page 124: ...e NTP server and ScanFront are synchronized when OK is clicked on the settings screen to complete the settings and every time the ScanFront is started ScanFront Service Server When a ScanFront Service Server i e a computer on which ScanFront Service is installed exists on the network use this to specify the host name of the server and the port number used for transmission Hint ScanFront Service us...

Page 125: ...llowing settings are not backed up IP address Device name Touch panel adjustment values b Module Version Information Version Up Displays the OS and module version information of the scanner You can also acquire a version update file to update the ScanFront version See Module Version Information Update on p 6 40 IMPORTANT For details on acquiring version update files contact your dealer or a Canon ...

Page 126: ...ettings This option saves all the ScanFront settings to a specified folder IMPORTANT The following settings are not included in the backup data because they are unique to the scanner unit IP address Device name Touch panel adjustment values 1 Click Backup All Settings 2 Click Save 3 Specify a save location for the backup data and save the backup data ...

Page 127: ...3 Click Restore 4 Confirm the message that appears and click OK to perform the restoration 5 Click OK to complete the restoration 6 Confirm the restored settings Module Version Information Update You can display the version information and update the version of the module in use on the scanner IMPORTANT If the scanner malfunctions the version information is required when contacting support service...

Page 128: ...ing the scanner 2 Back up all settings See Backup and Restore on p 6 39 3 Click Browse and specify the update file to use 4 Click Version Up 5 Confirm the message that appears and click OK to perform the version update IMPORTANT It takes several minutes to transfer the update file to the scanner Do not operate the Web Menu or scanner until the Web Menu changes to the following display 6 Click OK t...

Page 129: ...ess Browse to select a folder to save User name Password Enter the name and password of a user with the authority to write data to the shared folder Domain Workgroup If the computer containing the shared folder is part of a domain enter the domain name IMPORTANT If the computer containing the shared folder is part of a domain enter the user name and password registered with the domain and the doma...

Page 130: ...ting ScanFront Administration Tool 7 5 Registering ScanFront Scanners 7 5 4 Managing the ScanFront Scanners 7 6 Selecting a ScanFront 7 6 Checking ScanFront Connections 7 6 Changing Passwords 7 6 Changing IP Addresses and Device Names 7 7 Checking Detailed Information on the ScanFront 7 7 Displaying the Web Menu 7 7 Batch Processing 7 7 Importing Exporting Administration Data 7 8 Displaying Versio...

Page 131: ...s software install it on a computer connected to the same network as the ScanFront scanners The following operations can be performed for ScanFront scanners on the same network Checking the current status of the ScanFront and network configuration information Changing passwords Configuring the ScanFront Checking connections Updating software Backing up and restoring configuration data Removing use...

Page 132: ...example to locate the installer in the following folder on the CD ROM and double click the installer to start it For Windows 7 Windows Vista or Windows Server 2008 Q AdministrationTool Vista and 2008Server English setup exe Q is the letter assignment for the CD ROM drive For Windows XP or Windows Server 2003 Q AdministrationTool XP and 2003Server English setup exe Q is the letter assignment for th...

Page 133: ...ministration Tool 4 Change the install location and user setting if necessary and click Next 5 Click Next Installation starts When installation is complete a screen indicating that installation is complete appears 6 Click Close ...

Page 134: ... Edit menu The Create new items window appears 2 Enter information for the ScanFront you want to register Enter the IP address of the ScanFront in IP address Device name If an administrator password is configured for the ScanFront enter it in Password After you enter an IP address for a ScanFront another information entry row will be added below This allows you to enter information for multiple Sc...

Page 135: ...click Check the connection to check the connection of the selected ScanFront The results of the check appear in the Status column For example Connection Possible appears when the ScanFront is properly connected Changing Passwords Select a check box at the far left of each row in the list click the Change Password button to display the Password dialog box and then change the password for the select...

Page 136: ...check boxes in the list respectively Click Back up to backup configuration data for users selected in the list to any location on the computer Click Delete to delete the users selected in the list Click Version Info to display version information for the ScanFront Click Back to close the Details window Displaying the Web Menu When you select a ScanFront scanner in the list and click the Open Web M...

Page 137: ...ta You can export administration data for ScanFront Administration Tool to any location on the computer and import exported administration data Exporting Administration Data Click Export in the Edit Data menu specify a destination and file name for the administration data in the dialog box that appears and then click Save Importing Administration Data Click Import in the Edit Data menu specify the...

Page 138: ...r Settings 8 5 4 Address Book Settings 8 8 Registering New Addresses 8 10 Copying Addresses 8 13 Exporting and Importing Address Books 8 13 5 Job Button Settings 8 15 Registering New Job Buttons 8 17 Scan Settings Overview 8 18 Copying Job Buttons 8 22 Editing Jobs 8 23 Exporting and Importing Job Buttons 8 23 ...

Page 139: ...r as the URL for logging in to the Web Menu See p 8 3 When you open the Web Menu using Internet Explorer 7 or later an SSL certificate warning will appear However you can proceed and open the Web Menu safely Web Menu User Mode a User Settings See User Settings on p 8 5 Use to change the user settings b Address Book Settings See Address Book Settings on p 8 8 Use to register and manage entries in t...

Page 140: ...dress as the URL to open the Web Menu Ex http scanfront300 when the device name is ScanFront300 and http 172 19 xxx xxx for the IP address Hint If the Web Menu is set to Administrator Mode click To User Mode IMPORTANT If Authentication Method appears above User name on the login screen users can log in from an account registered on a domain server Server Authentication instead of logging in from a...

Page 141: ...Web Menu User Mode 3 User Settings From the User Settings screen you can change the information of a user logged in by Device Authentication a Setting See User Settings on p 8 4 Allows you to edit a user s settings a ...

Page 142: ...ry Change Password updates the password information saved on the scanner but does not alter the password registered on the server For a user logged in by Server Authentication you can only select a setting for Screen after Login E mail address may not be registered for a user logged in by Server Authentication For details on e mail address settings consult the ScanFront administrator Screen after ...

Page 143: ... file name User name Select the Enable check box to include the user name in the file name Date Select the Enable check box to include the date in the file name and select a format for the date in the list box Time Select the Enable check box to include the time in the file name and select a format for the time in the list box Device name Select the Enable check box to include the device name in t...

Page 144: ... Start number Number of digits Select the Enable check box to include a counter in the index file When this is enabled you can specify the starting value and number of digits used for the counter You can change the default field name Counter as necessary File name Select the Enable check box to include the file name in the index file You can change the default field name FileName as necessary File...

Page 145: ...Address Books on p 8 13 c Import to ScanFront 300 Imports a previously exported address book data file See Exporting and Importing Address Books on p 8 13 d Address type Selects the type of addresses E mail FTP Server Shared folder Group or All to display e New Address button Registers a new address book entry See Registering New Addresses on p 8 10 f Select All button Selects all of the displayed...

Page 146: ...lt the ScanFront administrator If editing is restricted for only one address book either the My Address Book or the Shared Address Book users can only copy addresses from the restricted address book and paste them into the unrestricted address book If editing is restricted for both the My Address Book and the Shared Address Book users can only view detailed address information ...

Page 147: ...ay on the scanner E mail Address Enter the destination e mail address OK button Registers a new e mail address with the specified parameters Address type FTP Server This option registers a network FTP server IMPORTANT FTP servers that require firewall settings cannot be registered Name Enter the name to display on the scanner FTP server Enter the IP address or host name of the FTP server Folder pa...

Page 148: ...the computer containing the publicly shared folder Sub folders on computers running Windows 7 or Windows Server 2008 R2 cannot be browsed by clicking the Browse button In such cases enter the computer name and path up until the top most folder of that computer in Folder path and then click Browse 2 Specify any subfolder from the displayed computer and click OK IMPORTANT If you click Browse without...

Page 149: ... a new shared folder with the specified parameters Address type Fax This option registers a fax destination Fax number Enter the fax number of the destination OK button Registers a new fax destination with the specified parameters Address type Group This option registers several registered addresses together as a group Hint Different types of address such as e mail addresses and shared folders can...

Page 150: ... Confirm the copied address Exporting and Importing Address Books You can back up your address books as files in CSV format and import the backed up address book data to another ScanFront unit Hint If you have multiple ScanFront units you can use the same address books on all of them by importing the address book settings file registered on one ScanFront unit to the other units Exporting from the ...

Page 151: ...the address book settings file Replaces the whole data Deletes all currently registered address book entries and overwrites them with the imported address book data Appends data Adds the imported address book data to the currently registered address book 4 Click Execute Confirm the message that appears and click OK to import the data Hint When importing is completed the following message appears C...

Page 152: ... previously exported job button data file See Exporting and Importing Job Buttons on p 8 23 d New Job Button button Registers a new job button See Registering New Job Buttons on p 8 17 e Select All button Selects all of the displayed job buttons f Except All button Deselects all of the displayed job buttons g Copy button Copies the selected job button Only enabled when a job button is selected See...

Page 153: ...ult the ScanFront administrator If editing is restricted for only one set of job buttons either the My Job Button or the Shared Job Button users can copy job buttons from the restricted set of job buttons and paste them into the unrestricted set If editing is restricted for both the My Job Button and the Shared Job Button users can only view detailed job button information ...

Page 154: ...ton is pressed Skip Scan Setting Screen Starts scanning without displaying the Scan Setting screen when the job button is pressed IMPORTANT If you select Skip Scan Setting Screen scanning starts as soon as the job button is pressed whether a document is inserted or not Address Click Add from Address Book open the Address page and select the address to send to IMPORTANT You can register up to 100 a...

Page 155: ...ut confirming the address Screen after sending Select the screen to display after an image is sent Initial Screen Returns to the startup screen set for Screen after Login in the User Settings Logout Logs out after the images are sent Select screen after sending Displays a message dialog for selecting from the above actions after the images are sent Index Settings Specify whether to attach metadata...

Page 156: ...nt The Skip Blank Page option scans both sides of a document and skips saving any image it determines to be a blank page You can adjust the sensitivity of the Skip Blank Page option under Contents detection sensitivity The initial value for the Skip Blank Page option is set to 90 As you lower the value from the default setting pages of the document with text become more likely to be skipped as wel...

Page 157: ...age as a separate image file or Multi page to save one image file containing multiple pages when scanning multiple pages JPEG Compression Select a compression ratio for images saved in JPEG format PDF Configure the settings for compression ratio multi page OCR optical character recognition and security Compression Method Specify a compression level by selecting Standard or High Compression as the ...

Page 158: ...ont and back sides clear the Same as front check box Contrast Front Adjusts the contrast of the image to be scanned Contrast Back Enabled for duplex scanning Use this option when the front and back sides of a document are shaded differently To change the contrast settings for the front and back sides clear the Same as front check box Double feed detection by Ultrasonic Only available with the Scan...

Page 159: ...thin documents with text or images on both sides IMPORTANT The bleed through reduction setting is disabled when the scanning mode is set to Text enhance Hint When using bleed through reduction adjust the bleed through reduction level to match the type of document Color drop out The color drop out function has a drop out effect that leaves out a specified color red blue or green while scanning and ...

Page 160: ...ons on all of them by importing the job button settings file registered on one ScanFront unit to the other units Exporting from the Scanner You can save the job button settings file to a specified folder 1 Click Export from ScanFront 300 2 Click Save specify a save location and save the job button settings file Importing to the Scanner You can import a previously exported job button settings file ...

Page 161: ...r Mode 4 Click Execute Confirm the message that appears and click OK to import the data Hint When importing is completed the following message appears Click OK to return to Job Button Settings and confirm the imported job button ...

Page 162: ...eaning the Fingerprint Sensor ScanFront 300P 9 2 Cleaning the Scanning Glass and Rollers 9 3 Cleaning the Retard Roller 9 5 Cleaning the Feed Roller 9 6 2 Replacing the Rollers and Document Holding Guide 9 8 Exchange Roller Kit 9 8 Replacement Method 9 8 Checking the Page Count and Resetting the Counter 9 9 ...

Page 163: ...vents may deform discolor or melt the touch panel thus causing a malfunction Cleaning the Scanner Unit To clean the surface of the scanner unit use a cloth slightly dampened with water and well wrung out to remove any dirt and then use a clean dry cloth to wipe the scanner Cleaning the Touch Panel When cleaning the touch panel use a soft dry cloth to gently wipe the surface of the panel without ap...

Page 164: ...en you open the panel unit 2 Use a commercially available air blower to remove any dust and paper particles that have accumulated inside the scanner 3 Use a clean dry cloth to wipe any dirt off the scanning glass Hint There is one scanning glass for the front side of documents and another for the back side Wipe both of them clean CAUTION Do not spray water or detergent directly on the scanner Doin...

Page 165: ...g guide using a cloth that has been soaked in water and thoroughly wrung out 6 Remove the retard roller and feed roller and remove any dirt from them See Cleaning the Retard Roller on p 9 5 See Cleaning the Feed Roller on p 9 6 IMPORTANT After you remove the retard roller and feed roller and finish cleaning them make sure to reattach them to the scanner 7 Gently close the panel unit Press on both ...

Page 166: ...eformed resulting in feed errors 1 Open the roller cover 2 Lift up the roller lock lever a and slide it in the direction of the arrow b 3 Move the retard roller in the direction of the arrow a and then remove it from the shaft b 4 Remove any dirt from the roller using a cloth that has been soaked in water and thoroughly wrung out 5 Place the roller in the roller compartment inside the roller cover...

Page 167: ...you hear a click which indicates the cover has returned to its original position Cleaning the Feed Roller Use the procedure below to remove and attach the feed roller during cleaning or replacement CAUTION Do not use excessive force when removing or attaching the feed roller Doing so may cause the roller to become deformed resulting in feed errors 1 Open the roller cover 2 Lift up the roller lock ...

Page 168: ...out 5 Align the notch in the shaft of the roller with the shaft of the scanner and place the feed roller into position 6 Move the roller lock lever in the direction of the arrow and then insert it into the hole in the feed roller 7 Lower the roller lock lever to lock the feed roller into position 8 Close the roller cover Make sure that you hear a click which indicates the cover has returned to its...

Page 169: ...oduct code 4593B001AA IMPORTANT Rollers and their covers and the document holding guide are consumable parts When the total number of pages scanned with the rollers reaches 100 000 pages purchase an Exchange Roller Kit and replace the parts See Checking the Page Count and Resetting the Counter on p 9 9 When the rollers start to wear out problems such as paper jams and improper document feeding bec...

Page 170: ...1 Open the feed roller cover and pull it out straight 2 Insert the new feed roller cover straight Checking the Page Count and Resetting the Counter Check the page count on the Roller Counter Reset screen of the Administrator Setting screen IMPORTANT The roller counter counts the number of pages fed by replaced rollers Make sure to reset the counter when you replace the rollers since this enables a...

Page 171: ...screen Total pages scanned This counter is for the total number of document pages fed by the scanner Pages scanned from the previous roller change This counter is for the number of document pages fed by the scanner since the roller was replaced and the counter was reset 3 Press the Reset button to reset the counter 4 Press Close to log out of the Administrator setting screen ...

Page 172: ...Chapter 10 Troubleshooting 1 Troubleshooting 10 2 2 Error Messages ScanFront 10 6 3 Error Messages Web Menu 10 9 4 Adjusting the Touch Panel 10 11 5 Initializing ScanFront 10 13 ...

Page 173: ...ecifying a mail address as the address and then starting scanning results in an error Cause The mail server settings have not been registered or have been deleted Solution Contact the administrator of the ScanFront Cannot edit the address book job buttons certain users only Cause The administrator has set user function restrictions See Restriction to Edit on p 6 11 Solution Contact the administrat...

Page 174: ...e care to ensure duplicate device names are not set Cannot delete a folder Cause Data has been saved to the folder Solution Contact the administrator of the shared folder Cause Permission to change the shared folder has not been granted for the user name and password that were entered Solution Contact the administrator of the shared folder Cannot scan from the Home screen certain users only Cause ...

Page 175: ...dirty Solution Clean the rollers See p 9 3 Paper jams occur frequently Cause The rollers consumable parts have worn out Solution Purchase an Exchange Roller Kit and then replace the rollers See p 9 8 Documents are double fed Cause Static electricity is causing the pages of the document to stick to each other Solution Before you load a stack of documents fan the documents Cause The type of paper of...

Page 176: ...d Solution Check the connections of the AC adapter and power plug If the problem is not resolved after checking the connections contact your local authorized Canon dealer The scanner does not turn ON when the power switch is pressed Cause A USB memory device in inserted in the scanner Solution Remove the USB memory device and restart the scanner ...

Page 177: ...aper JAM occured Remove the paper Cause The rollers are dirty or worn out Solution Clean the rollers If the problem is not resolved by cleaning the rollers replace the rollers See p 9 8 A double paper feed has occured Cause The pages of the document are sticking together because of for example static electricity too many documents were loaded the rollers are dirty etc Solution Fan the documents be...

Page 178: ...or File name Cause Invalid characters have been used to set the customer file name Solution Make sure the custom file name does not contain any of the following characters The character string includes invalid character Cause Invalid characters have been used to set the index file Solution Make sure none of the following characters are used in strings contained in the index file Not enough memory ...

Page 179: ...s scanning conditions that may cause ScanFront to run out of memory If scanning cannot be executed due to insufficient memory refer to this table to reset scanning conditions Mode Resolution Scanning Side Prescan Bleed through reduction Page Size Auto color detection 600dpi Duplex Cannot be set All page sizes Simplex 400dpi Duplex A4 legal Color 600dpi Duplex OFF Legal ON All page sizes Simplex B5...

Page 180: ... Cause Modifying settings and registration are not possible because a user is logged in Solution Try again after the user logs off Settings cannot be changed The device may currently be displaying an administrator settings page Check the status of the device Cause The ScanFront is being used Solution End use of the ScanFront and then try again Maximum address has been registered You can t register...

Page 181: ... Server does not exist on the network A ScanFront Service Server has not been configured or is not running Solution Check the ScanFront Service Server settings In addition you must start the ScanFront Service Server before turning ON the ScanFront See p 4 6 User is now operating the device Please try again after the user completes operations Cause The ScanFront is being used Solution Try again aft...

Page 182: ...nel pen before attempting to adjust the touch panel Adjustment of the touch panel involves one cycle of tapping five places but adjustment may sometimes not end after one cycle if any of the tapped places was not a target To cancel touch panel adjustment connect a USB keyboard and press the Esc key 1 Log in to the Administrator setting screen 2 Press the Touch panel adjustment button to display th...

Page 183: ...shooting IMPORTANT If you do not tap the panel within a period of 30 seconds after adjustment of the touch panel ends the adjustment values will not take effect and the touch panel will return to the state prior to adjustment ...

Page 184: ...red to the ScanFront including user information address books and job buttons IMPORTANT Initializing the ScanFront deletes all registered information Always back up the data prior to initialization 1 Log in to the Administrator setting screen 2 Press the Format ScanFront 300 button 3 Confirm the message and then press Yes 4 Confirm the message and then press Yes 5 Confirm the message and press Yes...

Page 185: ...Chapter 11 Appendices 1 Specifications 11 2 Unit Specifications 11 2 Network Specifications 11 3 Transfer Destinations 11 3 AC Adapter 11 3 Consumable Parts 11 4 External Dimensions 11 5 2 Index 11 6 ...

Page 186: ...ts or stacks no thicker than 3 mm including curls Scanning Sensor Contact image sensor Light Source LED Scanning Side Simplex Duplex Scanning Modes Black and White Error Diffusion Text Enhance Gray Color and Auto Color Detection Scanning Resolution Primary Scan Lines x Secondary Scan Lines 100 100 dpi 150 150 dpi 200 200 dpi 300 300 dpi 400 400 dpi 600 600 dpi Scanning Speed For A4 size page ScanF...

Page 187: ... W D H Weight excluding AC adapter Approximately 7 9 lb 3 6 kg Power Supply DC24V 1 2A Power Consumption Scanning 30W Display Off mode 7 0W Low Power mode 1 0W Power Turned Off less than 0 5W Noise Not more than 66 dB Operating Environment Temperature 10 C to 32 5 C 50 F to 90 5 F Humidity 20 80 RH Network Specifications Network Microsoft Windows Network Protocol TCP IP IP Address Obtained automat...

Page 188: ...ument holding guide See Replacing the Rollers and Document Holding Guide on p 9 8 IMPORTANT Rollers are consumable parts When the rollers start to wear out problems such as paper jams and improper document feeding become more likely to occur If this happens replace the rollers regardless of the page count For information about the Exchange Roller Kit contact your local authorized Canon dealer or s...

Page 189: ...11 5 Chapter 11 Appendices External Dimensions 6 34 161 mm 8 35 212 mm 3 50 89 mm 8 66 220 mm 5 74 139 mm 11 73 298 mm 12 2 310 mm ...

Page 190: ... Select Login Type 3 10 Touch Panel Adjustment 3 11 Authentication Server 6 35 Auto Logout 6 31 B Backup 6 39 C Card 2 3 Cleaning Fingerprint Sensor 9 2 Rollers 9 3 Scanner Unit 9 2 Scanning Glass 9 3 Touch Panel 9 2 Conceptual Diagram of the ScanFront i Connecting the AC Adapter 3 3 Connecting the Network Cable 3 3 Consumable Parts 11 4 Copying Job Buttons 6 26 8 22 Custom File Name Settings 6 8 ...

Page 191: ...tings 6 21 8 17 Scan Settings 6 21 8 17 K Key in Type Login 5 6 6 31 L Language 6 30 List Type Login 5 5 6 31 Loading Mark 2 7 Lock Lever 2 10 9 3 Log Settings 6 36 6 42 Logging In to the Web Menu 6 5 8 3 Login Options 6 31 Login Screen Key in Type 5 4 List Type 5 4 Server Authentication 5 4 Low Power Mode 6 31 M Managing the ScanFront Scanners 7 6 Moving the Scanner 1 3 N Names and Functions of P...

Page 192: ... 4 8 3 Server Settings 6 33 Setting Up 3 5 ScanFront Administration Tool 7 5 Specifications 11 2 T Timezone 6 30 Troubleshooting 10 2 Turning Off the Power 3 4 5 3 Turning On the Power 3 4 5 3 U Update 6 40 Update Files 6 40 Update the Version 6 40 USB Memory 5 16 USB Memory Screen 5 16 USB Port 2 5 User Administration 6 6 User Settings 8 4 User Settings Screen 5 9 Change Password 5 9 Fingerprint ...

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