Canon
imageCLASS X MF1643 II Series Service Guide
imageCLASS X MF1643 II Series
Service Guide
January 2022
Revision 1
Page 29
VIII. Limited Warranty and Technical Support
A. Limited Warranty Conditions
The warranty for the Canon imageCLASS X MF1643 II Series is effective for a
period of one (1) year following the delivery of the machine to the original
purchaser. The service coverage period can be extended by the purchase of a
Canon eCarePAK. See
“Canon eCarePAK Extended Service Plan,”
on p. 33
for more information.
The Canon Toner Cartridge Limited Warranty is effective for a period of
thirty (30) days from the date of the original purchase.
There is no warranty on other consumables, such as paper.
For detailed warranty information, refer to the Limited Warranty cards located
in the
Appendix
.
B. Warranty and eCarePAK Support Options
The Authorized Servicer/Dealer Customer Registration (ASCR) System is
where the product’s serial number is linked to the servicer of record. If a dealer
registers the serial number through ASCR, the dealer is the servicer of record
for that product. ASCR also enables dealers to specify which support option
they have selected to follow from the two available support options described
below.
1. Dispatch by CITS
In this support option, the end-user calls the Canon help desk (CITS) for
technical support and troubleshooting. CITS can be reached at
1-800-OK-CANON (652-2666). Check the Canon U.S.A website for hours
of operation. CITS first has the user perform all user-capable service
remedies. If CITS determines that service is required, CITS dispatches the
dealer. To obtain reimbursement for service delivered during the end-user
warranty or Canon eCarePAK coverage term, CITS must dispatch the
dealer. For labor and parts compensation details, refer to the
imageCLASS
Dealer Program Guide
.
Refer to
for the end-user service call flow.
