Canon
imageCLASS X MF1643 II Series Service Guide
imageCLASS X MF1643 II Series
Service Guide
January 2022
Revision 1
Page 33
C. Canon eCarePAK Extended Service Plan
The Canon eCarePAK is a post-warranty extended service plan that can be
purchased in bulk by a service provider, who then sells the eCarePAK to its
customers. Extended coverage plans are available in yearly increments. See
the
imageCLASS Dealer Program Guide
for details.
The eCarePAK Extended Service Plan enables the customer to extend the
service coverage on their Canon product beyond the one (1) year limited
warranty. It provides the customer with support that depends on the service
option selected during ASCR registration (Dispatch by CITS or Warranty
Marketing Program).
Note:
•
eCarePAK coverage cannot be extended beyond the original term
purchased.
•
The eCarePAK Extended Service Plan must be purchased during the
product warranty period, and goes into effect on the day the original warranty
expires.
•
The eCarePAK Extended Service Plan does not include coverage for any
consumables, such as paper.
•
Any parts reimbursement to the service provider while the eCarePAK
Extended Service Plan is in effect, is through the e-Tag system.
1. Purchasing an eCarePAK Extended Service Plan
A customer (end-user) can purchase an eCarePAK Extended Service Plan
from the service provider who sold them the machine. Only an authorized
dealer or distributor can purchase an eCarePAK from Canon.
eCarePAK orders must contain the following information:
•
Reseller’s e-mail address, name, and address
•
Customer’s e-mail address, name, and address
•
The device’s model number, serial number, and purchase date
2. Registering an eCarePAK Extended Service Plan
Canon USA registers each eCarePAK, and provides the customer with the
terms and conditions that pertain to their purchased eCarePAK Extended
Service Plan via U.S. Mail.
Note:
Ask any questions about eCarePAKs via e-mail message to
