Canon
imageCLASS X MF1643 II Series Service Guide
imageCLASS X MF1643 II Series
Service Guide
January 2022
Revision 1
Page 19
The RDS plug-in offers the benefits described below:
•
Retrieve meter readings for billing, which reduces the need for an
on-site meter read or a phone call to the customer to read the meters.
•
Anticipate part requirements by monitoring the imageCLASS X device
meter readings. Monitoring the page counter and service part counter
data, the service technician can anticipate when a part requires
replacement, and have the part available during the next scheduled
service visit.
•
Investigate machine issues before visiting the customer site by
monitoring service alerts. The notification settings can be adjusted by
your service provider within the Web Portal or an integrated
application.
•
This enables the service technician to visit the customer with service
alert information and necessary parts, thereby, reducing revisits by
the service technician.
•
Resolve simple issues over the phone, which reduces the need for an
on-site service visit.
