Canon
imageCLASS X MF1643 II Series Service Guide
imageCLASS X MF1643 II Series
Service Guide
January 2022
Revision 1
Page 18
E. Remote Services
Remote support services consist of imageWARE Remote, and the Remote
Services Suite tools.
1. imageWARE Remote
imageWARE Remote is a service that collects page counter, service
parts counter, and alarm, jam and error code data from Canon devices
with the eRDS (Embedded Remote Diagnostic System) or the optional
RDS (Remote Diagnostic System) Plug-in to the imageWARE Enterprise
Management Console.
The eRDS enables a device to transmit counter and error code data to a
UGW (Universal Gateway) database that the service provider can retrieve
via a Web portal. imageWARE Remote provides the following benefits to
customers:
•
The ability to communicate meter counter information to the UGW
database for review by your service provider.
•
The ability to communicate device alarm, jam, and error alert
notifications to the UGW database. The notification settings can be
adjusted by your service provider within the UGW.
•
The ability to schedule a firmware download via the CDS (Content
Delivery System).
The RDS plug-in retrieves meter readings, select service alerts, and
supplies usage data from up to 1,000 Canon printers, Canon
multifunction devices, and third-party devices. These devices use the
standard printer MIB (Management Information Base) to transmit the
collected data directly to the UGW database. In addition, the plug-in can
register devices to the UGW database.
The service provider can retrieve the meter reading and service alert data
via a Web portal, or use an optional integrated application to
communicate the data to your service provider’s back-end device
management system.
IMPORTANT
imageWARE Remote only supports TLS 1.2 and earlier.
