Canon imageCLASS X MF1643i II Service Manual Download Page 35 | Manualshive

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Canon

imageCLASS X MF1643 II Series Service Guide

imageCLASS X MF1643 II Series

Service Guide

January 2022

Revision 1

Page 30

Figure 2 — Dispatch by CITS Call Escalation Procedure Flow Chart

imageCLASS End-User

Canon’s Service Provider

Assistance Required

by the End-User

CITS Dispatches the

Service Provider

Assistance Required

by the Service Provider

Canon USA

Engineering

Technical Support Center

1-800-528-2830

Resolved

Resolved

CITS Customer Help Desk

1-800-OK-CANON (652-2666)

On-Site Service

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Summary of Contents for imageCLASS X MF1643i II

Page 1: ...Canon Service Guide for Dealers...

Page 2: ...ERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageCLASS X MF1643iF II and MF1643i II SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE...

Page 3: ...ment of Commerce and other U S laws and regulations controlling exports from the United States Canon U S A Inc from time to time updates this online Service Guide and may modify the information and or...

Page 4: ...iFLOW Online 7 C uniFLOW Online Express Support 8 D Embedded Universal Login Manager eULM 8 E Security Policy Settings 8 F Encrypted Secure Print 8 G Encrypted PDF and Digital Signature PDF 8 H SMB 3...

Page 5: ...enance 28 O Counters 28 VIII Limited Warranty and Technical Support 29 A Limited Warranty Conditions 29 B Warranty and eCarePAK Support Options 29 1 Dispatch by CITS 29 2 Warranty Marketing Program 31...

Page 6: ...capability Send PDF Security Feature Set are standard on all models 33 6 Kbps Super G3 fax capabilities imageCLASS X MF1643iF II only Meets the ENERGY STAR guidelines for energy efficiency Standard PC...

Page 7: ...o change without notice Please refer to the Price List on the Partner Portal Web site for the most up to date item numbers Table 1 Configuration Item Part Number3 imageCLASS X MF1643iF II imageCLASS X...

Page 8: ...0 4781B006AA ADF Access Handle A1 1095B001AA Copy Control Interface Kit A16 3726B001AA 3 Part numbers are subject to change without notice Table 3 System Connectivity Accessories Item Box Part Number3...

Page 9: ...es only and are subject to change without notice imageCLASS X MF1643 II Main Unit Cartridge T06L Yields approximately 3 000 pages Power Cord Getting Started Guide Modular Telephone Cable RJ 11 iF mode...

Page 10: ...to LGL 8 5 x 14 size and 16 lb bond to 32 lb bond 60 g m2 to 120 g m2 weight B Cabinet Type S Contains storage space for additional supplies Can be used to facilitate maneuvering of the machine if it...

Page 11: ...the LMS License Management System For more information see LMS License Management System on p 23 B Send PDF Security Set E1 Enables the customer to encrypt PDF and Digital Device Signature PDF XPS fi...

Page 12: ...is used to help businesses manage their print environment without having to invest in a print server infrastructure and enables them to keep control of the full printing process uniFLOW Online contai...

Page 13: ...xpress For more information on uniFLOW Online and uniFLOW Online Express training go to the Training section on the e Support Center Website D Embedded Universal Login Manager eULM eULM 8 provides log...

Page 14: ...s a process to help verify the validity of the device firmware and Application Library from unauthorized modifications When the machine starts or when an application in Application Library is executed...

Page 15: ...e Learning course focuses on the features and functions functional systems disassembly component identification troubleshooting and servicing procedures to support these devices in standalone and net...

Page 16: ...responsible for installing servicing and supporting the imageCLASS X MF1643 II Series or imageRUNNER 1643 Series machines must successfully complete the imageCLASS X MF1643 II Series imageRUNNER 1643...

Page 17: ...this course F Course Equipment Windows workstation with audio and access to the TRAINING section of the e Support Center Web site Flash enabled Web browser preferably Microsoft Internet Explorer It is...

Page 18: ...SS X MF1643 II Series imageRUNNER 1643 Series course are listed in the table below Table 9 Service Materials Model Accessory Item Location imageCLASS X MF1643i II imageCLASS X MF1643iF II Service Manu...

Page 19: ...F1643 II Series devices require a NEMA 5 15 receptacle Before installation confirm that the proper dedicated NEMA receptacles are available for these devices Table 10 Main Unit Power and Plug Requirem...

Page 20: ...that allows for the proper servicing and maintenance of the equipment and ensures that issues such as ventilation odors and dust accumulation are not a concern IMPORTANT Keep the back of the machine a...

Page 21: ...to install and unpack the main unit and optional accessories The estimated installation times are based on up to two 2 experienced technicians Table 13 Estimated Installation Times Description Estimat...

Page 22: ...ine s major components Access to common parts and frequently used components has been improved to enable technicians to perform tasks more efficiently In addition technology improvements and the FRU F...

Page 23: ...er counter information to the UGW database for review by your service provider The ability to communicate device alarm jam and error alert notifications to the UGW database The notification settings c...

Page 24: ...nd service part counter data the service technician can anticipate when a part requires replacement and have the part available during the next scheduled service visit Investigate machine issues befor...

Page 25: ...pShot SnapShot is a Web application for use on desktop PCs and mobile devices SnapShot provides the ability to query device information from the imageWARE Remote UGW SnapShot is designed to perform th...

Page 26: ...Canon USA Service Partners monitor the devices in a fleet including total registered devices actively reporting devices not reporting devices and devices without a COM TEST and the user status includi...

Page 27: ...on Manager The DCM reduces the installation time for a new or replacement imageCLASS X MF1643 II Series device by exporting the user modes and service modes from the current device and then importing...

Page 28: ...enter the license access number and the imageCLASS X MF1643 II Series device s serial number into the LMS server to generate a license key The URL to access the LMS server is http www canon com lms ir...

Page 29: ...the Canon USA public Web site and download the most recent firmware Note A computer and the most recent UST User Support Tool file are required to install upgraded firmware Only the Main Controller PC...

Page 30: ...riodically or only when the user requests the device to check Note Only field support personnel with access to Service Mode on the device can enable CDS for local user control There is no updater user...

Page 31: ...nclude but are not limited to paper chemicals and toner A number of factors are considered to determine the approximate yield expectancy of a consumable item including paper size and the amount of cov...

Page 32: ...e Table 15 Main Unit Consumable Parts List Description Part Number3 Quantity Estimated Life10 Remarks Pickup Feed Roller FM1 X510 1 150 000 sheets Separation Roller 1 Separation Sheet 1 Fixing Assembl...

Page 33: ...creen when the Counter Check key on the control panel is pressed The table below indicates the counter configuration of the imageCLASS X MF1643 II Series machines displayed on the Counter Status Check...

Page 34: ...The Authorized Servicer Dealer Customer Registration ASCR System is where the product s serial number is linked to the servicer of record If a dealer registers the serial number through ASCR the deale...

Page 35: ...CITS Call Escalation Procedure Flow Chart imageCLASS End User Canon s Service Provider Assistance Required by the End User CITS Dispatches the Service Provider Assistance Required by the Service Provi...

Page 36: ...o the service provider for each product serial number they support Any user calls made to CITS are referred back to the dealer For more labor and compensation information see the imageCLASS Dealer Pro...

Page 37: ...the machine is not registered in the ASCR System CITS receives all user calls Machines are then serviced by Canon U S A s National Independent Service Provider or through Canon U S A s Exchange Carry...

Page 38: ...ring the product warranty period and goes into effect on the day the original warranty expires The eCarePAK Extended Service Plan does not include coverage for any consumables such as paper Any parts...

Page 39: ...Partner Portal website for the latest version of the imageCLASS Dealer Program Guide The Program Guide contains detailed information about Available service provider support from Canon U S A Inc Warra...

Page 40: ...ects up to 4 lb 2 kg Paper Size LGL LTR LTRR STMT EXEC Custom Paper Sizes Cassette LTR STMT LGL EXEC Custom Size 4 1 8 x 5 7 8 to 8 1 2 x 14 105 mm x 148 mm to 216 mm x 355 6 mm Multi Purpose Tray LGL...

Page 41: ...er Consumption Maximum Approximately 1 430 W or less Approximately 1 440 W or less with accessories Operation Approximately 630 W Standby Approximately 17 W Sleep Mode Approximately 0 9 W Main Power I...

Page 42: ...550 sheets 20 lb bond 80 g m2 up to three can be added Power Source From the main unit Dimensions W x D x H Including the Main Unit 16 1 8 x 14 x 5 7 8 409 mm x 356 mm x 148 mm Weight Approximately 8...

Page 43: ...els mm x 15 4 line mm Transmission Speed Super G3 33 6 kbps G3 14 4 kbps Compression Method MH MR MMR JBIG Transmission Type Super G3 G3 Max Send Original Size A4 Recording Paper Size LGL LTR STMT Tra...

Page 44: ...URPOSE The sole warranty if any with respect to such non Canon brand item is given by the manufacturer or producer thereof NO IMPLIED WARRANTY INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITN...

Page 45: ...i e number of copies per Cartridge Cartridge yield will vary depending on average density of originals copied and other factors See Canon U S A s or Canon Canada s operator s manual for the Product f...

Page 46: ...ccessories 14 Table 12 Space Requirements 15 Table 13 Estimated Installation Times 16 Table 14 Main Unit Consumables List 26 Table 15 Main Unit Consumable Parts List 27 Table 16 Paper Feeder PF C1 Con...

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