
When a Problem Cannot Be Solved
1648-0EH
If you cannot solve a problem by referring to the information in this chapter, contact your local authorized Canon
dealer or the Canon help line.
Do not disassemble or repair the machine yourself
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If you disassemble or repair the machine yourself, it may not be covered by warranty.
Customer Support (U.S.A.)
If you cannot solve a problem by referring to the information in this chapter, contact the Canon Customer Care
Center at 1-800-OK-CANON, Monday through Friday, between 8:00 A.M. and 8:00 P.M. EST. On-line support is
available 24 hours a day at http://www.canontechsupport.com.
Customer Support (Canada)
Canon Canada Inc., offers a full range of customer technical support options
*
:
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To perform step-by-step troubleshooting, send an e-mail to technical support, download drivers or support
documents, or view answers to frequently asked questions, visit http://www.canon.ca/.
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Free live technical support is available from 9 A.M. to 8 P.M. EST, Monday through Friday (excluding holidays),
for products still under warranty 1-800-OK-CANON.
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To find the location of the authorized service facility nearest you, visit http://www.canon.ca/ or call 1-800-OK-
CANON.
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If the problem cannot be corrected via these technical support options, repair options are available from the
technical support personnel via the Web site at http://www.canon.ca/.
*
Available support options are subject to change without notice.
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When Contacting Canon
When contacting us, have the following information ready:
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Product name (LBP654Cdw / LBP612Cdw)
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Dealer where you purchased the machine
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Details about your problem (such as what you did and what happened as a result)
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Serial number (found on the label on the back side of the machine)
LBP654Cdw
LBP612Cdw
Troubleshooting
506
Summary of Contents for imageCLASS LBP612Cdw
Page 1: ...imageCLASS LBP654Cdw LBP612Cdw User s Guide USRMA 1741 00 2017 03 en Copyright CANON INC 2017 ...
Page 55: ...Configuring DNS P 65 Setting Up 49 ...
Page 59: ...LINKS Configuring Printer Ports P 54 Setting Up 53 ...
Page 62: ...LINKS Setting Up Print Server P 57 Setting Up 56 ...
Page 89: ...Setting Sounds 162 Entering Sleep Mode 163 Basic Operations 83 ...
Page 102: ...LBP654Cdw LBP612Cdw LINKS Loading Paper in the Paper Drawer P 126 Basic Operations 96 ...
Page 147: ...Basic Operations 141 ...
Page 163: ...6 Select Apply Basic Operations 157 ...
Page 175: ...LINKS Checking the Printing Status and Log P 173 Printing 169 ...
Page 178: ...LINKS Basic Printing Operations P 167 Checking the Printing Status and Log P 173 Printing 172 ...
Page 288: ...LINKS Remote UI Screen P 276 Managing the Machine 282 ...
Page 447: ...Displays the total number of pages for color printing Maintenance 441 ...
Page 456: ...Troubleshooting 450 ...
Page 580: ... 18 MD4 RSA Data Security Inc MD4 Message Digest Algorithm ...
Page 609: ... 17 MD4 RSA Data Security Inc MD4 Message Digest Algorithm ...