Canon GX5070 Online Manual Download Page 61 | Manualshive

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Diagnosing and Repairing Network Settings

Wi-Fi Connection Assistant diagnoses and repairs computer settings or connection between the computer
and printer when a problem (e.g. cannot print from a printer on the network) occurs.

Important

• Some models do not support diagnosis and repair function.

•

For details:

List of Models Which Does Not Support Diagnosis and Repair Function

Wi-Fi Connection Assistant starts checking the computer settings when it starts up. Perform operations
following the instructions on the screen.

Note

• This function checks the following items:

whether the computer is connected to the router
whether the printer can be detected on the network
whether the signal strength or communication level is sufficient (when using Wi-Fi)
whether the printer port setting matches with the network setting

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Summary of Contents for GX5070

Page 1: ...GX5000 series Online Manual English ...

Page 2: ...nection to Network or Terminal Devices 43 Setting Up IEEE802 1X EAP WPA WPA2 Enterprise 54 Wi Fi Connection Assistant macOS 58 Wi Fi Connection Assistant 59 Starting Up Wi Fi Connection Assistant 60 Diagnosing and Repairing Network Settings 61 List of Models Which Does Not Support Diagnosis and Repair Function 62 Handling Paper Ink Tanks etc 63 Loading Paper 64 Paper Sources 65 Loading Photo Paper...

Page 3: ...the Printer Bottom Plate Cleaning 107 Replacing Maintenance Cartridge 110 Checking Maintenance Cartridge Status on LCD 114 Overview 115 Safety 116 Safety Precautions 117 Regulatory Information 120 WEEE 122 Handling Precautions 135 Legal Restrictions on Printing 136 Printer Handling Precautions 137 Transporting Your Printer 138 When Repairing Lending or Disposing of the Printer 141 Keeping Print Qu...

Page 4: ... Panel 163 Changing Settings from Operation Panel 164 Setting Items on Operation Panel 165 Print settings 166 LAN settings 167 Other dev settings 171 Language selection 173 Firmware update 174 Admin pwd settings 175 Reset setting 177 Feed settings 178 Ink level monitor 179 ECO settings 180 Quiet setting 182 System information 183 Checking the Total Number of Uses of Printer 184 Specifications 185 ...

Page 5: ...eyond Printer Connection Screen Cannot Find Printer Connected via USB 227 Wireless Router Problems 229 Network Key Password Unknown 230 Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 232 Printer Settings Smartphone Tablet Troubles for Network 234 Solve Network Troubles with The Printer s Diagnostic Functions 235 Checking Network Information of Printer 242 Restori...

Page 6: ...ion Windows 275 Updating MP Drivers Printer Driver in Network Environment Windows 276 Errors and Messages 277 Four Digit Alphanumeric Code Is Displayed on LCD 278 When Error Occurred 279 Message Is Displayed 280 Repairing Your Printer 283 List of Support Codes for Printer Errors 287 What to Do When Paper Is Jammed 289 Removing Jammed Paper inside Printer 293 Removing Jammed Paper from Rear Side 29...

Page 7: ...2113 317 2114 319 2200 321 3252 322 4103 323 5100 324 5200 325 ...

Page 8: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 8 ...

Page 9: ...sonal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to avoid damage and injury or improper use of the product Be sure to read these instructions Note Instructions including notes for operation and additional explanations Basics Instructions explaining ba...

Page 10: ...ows For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace right click with press and hold 10 ...

Page 11: ...es Bluetooth is a trademark of Bluetooth SIG Inc U S A and licensed to Canon Inc Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk Inc and or its subsidiaries and or affiliates in the USA and or other countries QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and in other countries USB Type C is a trademark of USB Implementers Forum The Mopria word mark ...

Page 12: ...ity whether by contract or otherwise or ii ownership of fifty percent 50 or more of the outstanding shares or iii beneficial ownership of such entity You or Your shall mean an individual or Legal Entity exercising permissions granted by this License Source form shall mean the preferred form for making modifications including but not limited to software source code documentation source and configur...

Page 13: ...nt infringement then any patent licenses granted to You under this License for that Work shall terminate as of the date such litigation is filed 4 Redistribution You may reproduce and distribute copies of the Work or Derivative Works thereof in 4 any medium with or without modifications and in Source or Object form provided that You meet the following conditions 1 You must give any other recipient...

Page 14: ...lity to use the Work including but not limited to damages for loss of goodwill work stoppage computer failure or malfunction or any and all other commercial damages or losses even if such Contributor has been advised of the possibility of such damages 9 Accepting Warranty or Additional Liability While redistributing the Work or Derivative Works thereof You may choose to offer and charge a fee for ...

Page 15: ...Y OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 3 Cambridge Broa...

Page 16: ...ior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGE...

Page 17: ...isclaimer in the documentation and or other materials provided with the distribution Neither the name of Cisco Inc Beijing University of Posts and Telecommunications nor the names of their contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPR...

Page 18: ...that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 Neither the name of Apple Inc Ap...

Page 19: ...THER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LEADTOOLS Copyright C 1991 2009 LEAD Technologies Inc CMap Resources Copyright 1990 2009 Adobe Systems Incorporated All rights reserved Copyright 1990 2010 Adobe Systems Incorporated All rights reserved Redistribution and u...

Page 20: ...MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE Copyright 2000 Computing Research Labs New Mexico State University Copyright 2...

Page 21: ...ifornia Berkeley Copyright c 1981 2000 The Regents of the University of California All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form mus...

Page 22: ...nt in parts or full form without having to pay us royalty free usage o You may not pretend that you wrote this software If you use it or only parts of it in a program you must acknowledge somewhere in your documentation that you have used the FreeType code credits We specifically permit and encourage the inclusion of this software with or without modifications in commercial products We disclaim al...

Page 23: ...works thereof for any purpose and to authorize others to exercise some or all of the rights granted herein subject to the following conditions o Redistribution of source code must retain this license file FTL TXT unaltered any additions deletions or changes to the original files must be clearly indicated in accompanying documentation The copyright notices of the unaltered original files must be pr...

Page 24: ...ect special incidental or consequential as a result of the reproduction modification distribution or other use of the TWAIN Toolkit JSON for Modern C Copyright c 2013 2017 Niels Lohmann Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation t...

Page 25: ...right c 2014 Kenneth MacKay All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of con...

Page 26: ...CT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE ISC License Copyright c 2013 2017 Frank Denis j at pureftpd dot org Permission to use copy modify and or distribute this software for any purpose with or without fee is hereby granted provided that the above copyright notice and this per...

Page 27: ...s list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither name of Intel Corporation nor the names of its contributors may be used to endorse or promote products derived from this software without spe...

Page 28: ...ut limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIN...

Page 29: ...llowing disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation or other materials provided with the distribution Neither the name CryptoJS nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWAR...

Page 30: ...ng information on the printer s network setting is printed out Some setting values are not displayed depending on the printer settings Item Num ber Item Description Setting 1 Product Information Product information 1 1 Product Name Product name XXXXXXXX 1 2 ROM Version ROM version XXXXXXXX 1 3 Serial Number Serial number XXXXXXXX 2 Network Diagnostics Network diagnostics 2 1 Diagnostic Result Diag...

Page 31: ... XXX XXX XXX XXX 3 2 14 Default Gateway Default gateway XXX XXX XXX XXX 3 2 15 TCP IPv6 TCP IPv6 Enable Disable 3 2 16 Link Local Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 17 Link Local Prefix Length Link local prefix length XXX 3 2 18 Stateless Address1 Stateless address 1 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 19 Stateless Prefix Length1 Stateless prefix length ...

Page 32: ...sable 3 3 Wireless Direct Access Point Mode Operation mode for Wireless Direct Enable Disable 3 3 1 MAC Address MAC address XX XX XX XX XX XX 3 3 2 Connection Connection status Active Inactive 3 3 3 SSID SSID Wireless Direct network name SSID 3 3 4 Password Password Wireless Direct password 3 3 5 Channel Channel 3 3 3 6 Encryption Encryption method AES 3 3 7 Authentication Authentication method WP...

Page 33: ...ress Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 4 9 Link Local Prefix Length Link local prefix length XXX 4 10 Stateless Address1 Stateless address 1 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 4 11 Stateless Prefix Length1 Stateless prefix length 1 XXX 4 12 Stateless Address2 Stateless address 2 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 4 13 Stateless Prefix Length2 Stateless prefix len...

Page 34: ...ct Device name for wireless direct 5 4 WSD Printing WSD printing setting Enable Disable 5 5 WSD Timeout Timeout 1 5 10 15 20 min 5 6 LPD Printing LPD printing setting Enable Disable 5 7 RAW Printing RAW printing setting Enable Disable 5 9 Bonjour Bonjour setting Enable Disable 5 10 Bonjour Service Name Bonjour service name Bonjour service name 5 11 LLMNR LLMNR setting Enable Disable 5 12 SNMP SNMP...

Page 35: ... finger print SHA 1 xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx 5 21 Cert Fin gerprt SHA 256 Certificate finger print SHA 256 xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx XX represents alphanumeric characters 35 ...

Page 36: ...Timeout setting WSD 15 minutes Enab disab Bonjour Enable Service name Canon GX5000 series LPR setting Enable RAW protocol Enable LLMNR Enable DRX setting Wi Fi Enable DRX setting Wired LAN Enable XX represents alphanumeric characters Default value depends on printer To check value use operation panel LAN settings Wireless Direct Defaults Item Default WL Direct net SSID DIRECT abXX GX5000series 1 P...

Page 37: ...om and XX represents last two digits of printer s MAC address The value is specified when the printer is turned on for the first time 2 The password is specified automatically when the printer is turned on for the first time 37 ...

Page 38: ...connect the printer to the Wireless Direct Restrictions Some printers support IEEE802 1X EAP WPA WPA2 Enterprise If you enable Wireless Direct while IEEE802 1X EAP WPA WPA2 Enterprise is enabled IEEE802 1X EAP WPA WPA2 Enterprise is disabled When IEEE802 1X EAP WPA WPA2 Enterprise is enabled enable Administrator mode so that the Wireless Direct settings cannot be changed Enable Wireless Direct for...

Page 39: ...he Wi Fi function refer to the instruction manual for your smartphone tablet computer 2 Select DIRECT XXXX GX5000series X represents alphanumeric characters from list 2 on your smartphone tablet computer Note If DIRECT XXXX GX5000series does not appear on the list Wireless Direct is not enabled See Changing Printer Setting to Use Wireless Direct to enable Wireless Direct 3 Enter Password on smartp...

Page 40: ... menu screen appears 3 Select Device settings and press the OK button 3 4 Select LAN settings and press the OK button 4 5 Select Wireless Direct and press the OK button 5 6 Select a setting item 6 Press button to switch the desired setting item Change name SSID Change the identifier SSID for Wireless Direct The identifier SSID is the printer s name device name displayed on a Wi Fi Direct compatibl...

Page 41: ...nd press OK button Press the Setup button to change the type of characters to enter uppercase lowercase numbers One character can be erased by pressing the Back button 3 Confirm the input contents and press and hold OK button 3 4 Check displayed message select Yes and press the OK button 4 To set automatically 1 Select Auto update and press OK button 1 2 Select Yes and press OK button 2 Note After...

Page 42: ...t an unauthorized access we recommend you should select the setting to display the confirmation screen Note If you change the Wireless Direct setting of the printer also change the wireless router setting of the device 42 ...

Page 43: ...n check the following item For Windows Refer to Setup Guide to setup Enable Wi Fi Windows or wired LAN on the printer s operation panel and then configure the settings in the Network Settings screen of Wi Fi Connection Assistant For details on the configuration see the following Performing Changing Wi Fi Settings Performing Changing Wired LAN Connection Ethernet Cable Settings For macOS Refer to S...

Page 44: ... For macOS Refer to Changing the Connection Mode in Setup Guide 44 ...

Page 45: ...If you connect a device connected to the Internet via a wireless router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disabled In that case the connection of the device may switch to a mobile data connection automatically depending on your device Transmission fees for connecting to the Internet using a mobile data connection apply In th...

Page 46: ... anything is wrong with network connection Select either link below to download Wi Fi Connection Assistant Checking Printer Connection Status Using Wi Fi Connection Assistant Performing Changing Network Settings Windows For Windows you can perform network settings using Wi Fi Connection Assistant Wi Fi Connection Assistant Windows Diagnosing and Repairing Network Settings Windows macOS You can dia...

Page 47: ...Restrictions Notices when printing using web service Notice for Web Service Printing 47 ...

Page 48: ...arily disabled while the setting is changed Do not proceed to the next screen of this guide until setup is complete When connecting to Wi Fi outdoors do not connect to a 5 GHz network SSID The 5 GHz band available for use with the printer includes the channels that are allowed for indoor use only depending on your country or region For details on the 5 GHz network SSID of your wireless router see ...

Page 49: ...ears disconnect a device that does not use the printer and then redo the settings Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer may not be available while using Wireless Direct When a device has been connected to the printer without using a wireless router and you want to set it up again using the same connection method d...

Page 50: ...Network Connection Tips Windows macOS Detect Same Printer Name Switching Printer s Connection to Network or Terminal Devices Setting Up IEEE802 1X EAP WPA WPA2 Enterprise 50 ...

Page 51: ...cOS The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printer s serial number to select the printer from among those that appear Note Serial number may not appear on result screen To check the printer s MAC address and the serial number print out the netw...

Page 52: ...n check the following item For Windows Refer to Setup Guide to setup Enable Wi Fi Windows or wired LAN on the printer s operation panel and then configure the settings in the Network Settings screen of Wi Fi Connection Assistant For details on the configuration see the following Performing Changing Wi Fi Settings Performing Changing Wired LAN Connection Ethernet Cable Settings For macOS Refer to S...

Page 53: ... For macOS Refer to Changing the Connection Mode in Setup Guide 53 ...

Page 54: ... switch access point Authenticator refer to the respective instruction manuals 3 Configure Remote UI 3 Remote UI is used to configure printer security settings See below for an overview of Remote UI Configuration Changes Display Printer Status Using Web Browser This web page will guide you through the configuration using Wireless Direct Refer to the following to connect via Wireless Direct Connect...

Page 55: ...ll be used for client authentication Normally select Verify authentication server certificates EAP TLS You must have a client authentication certificate registered Normally select Verify authentication server certificates EAP TTLS Select MSCHAPv2 or PAP as the authentication protocol Set the user name and password that will be used for client authentication 8 Save your settings 8 Select OK to save...

Page 56: ...r a wired LAN connect the LAN cable to the IEEE802 1X EAP switch If You Cannot Connect If you are unable to connect to the IEEE802 1X EAP switch Authenticator or access point please redo the settings from step 3 above Important Wireless Direct is disabled when you connect to an IEEE802 1X EAP access point When using the Remote UI enable Wireless Direct from the operation panel settings and connect...

Page 57: ...4 If you see a message other than the above follow the instructions 4 57 ...

Page 58: ... Connection Assistant macOS Wi Fi Connection Assistant Starting Up Wi Fi Connection Assistant Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function 58 ...

Page 59: ...mputer on which it is installed In addition Wi Fi Connection Assistant restores the status of the printer and computer Important To use the printer over LAN make sure you have the equipment necessary for the connection type such as a wireless router or a LAN cable When you install Wi Fi Connection Assistant disable block function of firewall 59 ...

Page 60: ...n select Wi Fi Connection Assistant When you start up Wi Fi Connection Assistant the screen below appears Enter the password specified for your computer and select Install Helper Wi Fi Connection Assistant starts diagnosis and repair of network Diagnosing and Repairing Network Settings 60 ...

Page 61: ...List of Models Which Does Not Support Diagnosis and Repair Function Wi Fi Connection Assistant starts checking the computer settings when it starts up Perform operations following the instructions on the screen Note This function checks the following items whether the computer is connected to the router whether the printer can be detected on the network whether the signal strength or communication...

Page 62: ... function of Wi Fi Connection Assistant G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4000 series PRO 520 PRO 540 PRO 560 PRO 540S PRO 560S PRO 2000 PRO 4000 PRO 6000 PRO 4000S PRO 6000S TS9000 series TS8000 series TS6000 series TS5000 series MG3000 series E470 series 62 ...

Page 63: ...Handling Paper Ink Tanks etc Loading Paper Refilling Ink Tanks 63 ...

Page 64: ...Loading Paper Paper Sources Loading Photo Paper Plain Paper in Rear Tray Loading Plain Paper in Cassette Loading Envelopes in Rear Tray 64 ...

Page 65: ...A5 Letter sized or Executive plain paper in the cassette Note When printing select the correct page size and media type If you select the wrong page size or media type the printer may feed paper from the wrong paper source or may not print with the proper print quality For details on how to load paper in each paper source see below Loading Photo Paper Plain Paper in Rear Tray Loading Plain Paper i...

Page 66: ... If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatten curled paper see Check3 in Paper Is Smudged Printed Surface Is Scratched Ink Blots Paper Curl When using Photo Paper Plus Semi gloss SG 201 even if the sheet is curled load one sheet at a time as it is If you roll up this paper to flatten ...

Page 67: ... sure that the leading edge of the paper does not rise such as by holding the part that protrudes from the rear tray 3 Slide right paper guide C to open both paper guides 3 4 Load paper stack in portrait orientation WITH PRINT SIDE FACING UP 4 After loading paper on the rear tray the paper information registration screen for the rear tray appears on the LCD 67 ...

Page 68: ...landscape orientation E can cause paper jams 5 Slide right paper guide to align with both sides of paper stack 5 Do not slide the paper guides too hard against the paper The paper may not be fed properly Note Do not load sheets of paper higher than the load limit mark F 68 ...

Page 69: ... of the loaded paper on the rear tray then press the 7 OK button Note The asterisk on the LCD indicates the current setting 8 Use the button to select the type of the loaded paper on the rear tray then press the 8 OK button 9 Pull out a paper output tray G 9 69 ...

Page 70: ...vent incorrect printing this printer has a function that detects whether the settings for the paper loaded on the rear tray matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displayed if these settings do not match to prevent incorrect printing When this error message is displayed check and correct...

Page 71: ... paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatten curled paper see Check3 in Paper Is Smudged Printed Surface Is Scratched Ink Blots Paper Curl 2 Pull out the cassette A from the printer 2 3 Slide paper guides B in front and C on right to open guides 3 4 Load paper stack in por...

Page 72: ...ation D Loading paper in landscape orientation E can cause paper jams Note Align the paper stack with the edge of the cassette as shown in the figure below If the paper stack is in contact with the protrusion F the paper may not be fed properly 72 ...

Page 73: ...ks into place 6 Slide right paper guide to align it with paper stack 6 Do not slide the paper guide too hard against the paper The paper may not be fed properly Note Do not load sheets of paper higher than the load limit mark G Keep the paper stack height below the tabs H of the paper guides 73 ...

Page 74: ...er until it stops After inserting the cassette into the printer the paper information registration screen for the cassette appears on the LCD 8 Press the OK button 8 9 Use the button to select the size of the loaded paper in the cassette then press the 9 OK button 74 ...

Page 75: ...r has a function that detects whether the settings for the paper loaded in the cassette matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displayed if these settings do not match to prevent incorrect printing When this error message is displayed check and correct the paper settings 75 ...

Page 76: ...d adhesive 1 Prepare envelopes 1 Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite direction If the corner of the envelope flap is folded flatten it Use a pen to press the leading edge in the inserting direction flat and sharpen the crease The figures above show a side view of the le...

Page 77: ... the envelope and load the envelope in portrait orientation with the address side facing up After loading envelopes on the rear tray the paper information registration screen for the rear tray appears on the LCD 5 Slide right paper guide to align with both sides of envelopes 5 Do not slide the paper guides too hard against the envelopes The envelopes may not be fed properly 77 ...

Page 78: ...e load limit mark D 6 Press the OK button 6 7 Use button to select size of loaded envelopes on rear tray and press OK button 7 Note The asterisk on the LCD indicates the current setting 8 Use button to select Envelope and press OK button 8 78 ...

Page 79: ...or the paper loaded on the rear tray matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displayed if these settings do not match to prevent incorrect printing When this error message is displayed check and correct the paper settings 79 ...

Page 80: ...Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level Ink Tips 80 ...

Page 81: ...mit line A refill the ink tank Note If print results become faint or streaks appear despite sufficient ink levels see Maintenance Procedure For precautionary notes on handling ink bottles see Notes on ink bottles Refilling Procedure When you refill ink tanks follow the steps below Important Please ensure the printer remains flat after initial setup and is NOT turned upside down or on its side as i...

Page 82: ...an cause trouble with the printer 3 Open the ink tank cover C of the ink tank to be refilled 3 D Yellow E Magenta F Cyan G Black 4 Open the tank cap H 4 Important Carefully open the tank cap of the ink tank Ink on the inside of the tank cap may spatter when opening it 82 ...

Page 83: ...et J slowly stand the bottle upside down and push the bottle into the inlet The ink tank is refilled Support the bottle with your hand so that it does not fall Important Make sure that each color of ink tanks is filled with corresponding color of ink bottles If ink is not injected into the ink tank slowly remove and insert the ink bottle Make sure to refill the ink tank with ink up to the upper li...

Page 84: ...y tilting it Important Do not leave ink bottles in ink tanks Close the bottle cap of the ink bottle completely and store the ink bottle upright 8 Close the tank cap of the ink tank 8 Make sure the tank cap is completely inserted 9 Close the ink tank cover completely 9 10 Close the top cover 10 To close the top cover hold it up once then take it down gently 84 ...

Page 85: ...nks take sufficient care to prevent ink from spattering onto surroundings Ink may stain clothes or other belongings permanently Washing may not remove ink stains Do not use ink bottles and ink contained therein except to refill tanks of printers specified by Canon Do not leave ink bottles in areas exposed to high temperature such as near fire or a heater or in a car Bottles may warp and cause ink ...

Page 86: ... Note Color ink may be consumed even when printing a black and white document or when black and white printing is specified Every ink is also consumed in the standard cleaning and deep cleaning of the print head which may be necessary to maintain the performance of the printer When ink runs low promptly refill it Ink Tips 86 ...

Page 87: ...Note If a remaining ink error occurs the error message appears on the LCD When Error Occurred To ensure you receive premium print quality and to help protect your print head a certain amount of ink remains in the ink tank when the printer indicates to refill the ink tank The estimated page yields of the ink bottle do not include this amount Ink flows from the ink tanks to the inside of the printer...

Page 88: ...g function The cleaning function helps the printer to suck air bubbles or ink itself from the nozzle and thus prevents print quality degradation or nozzle clogging Important The used ink is ejected into the maintenance cartridge When the maintenance cartridge becomes full replacement is necessary If the displayed message indicates that the maintenance cartridge is nearly full promptly obtain a new...

Page 89: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 89 ...

Page 90: ... result Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven Step1 Print the nozzle check pattern From the printer Printing the Nozzle Check Pattern From the computer For Windows Printing a Nozzle Check Pattern For macOS Printing a Nozzle Check Pattern Step2 Examine the nozzle check pattern If there are missing lines or horizontal streaks in the pattern...

Page 91: ...ink flush Ink flush consumes a great amount of ink Frequent ink flush can rapidly consume ink so perform ink flush only when necessary Important If ink flush is performed when the remaining ink level is insufficient it may cause a failure Be sure to check the remaining ink level before performing ink flush From the printer How to Perform Ink Flush From the computer Ink Flush If the symptom still p...

Page 92: ...Adjusting Print Head Position 92 ...

Page 93: ...etter sized plain paper 1 Check that printer is turned on 1 2 Load a sheet of A4 or Letter sized plain paper in the cassette 2 Loading Plain Paper in Cassette 3 Press the Setup button use the button to select Maintenance and press the OK 3 button LCD and Operation Panel 4 Use the button to select Nozzle check and press the OK button 4 The nozzle check pattern will be printed Do not perform any oth...

Page 94: ...tal streaks in the pattern B If there are missing lines in the pattern A C Good D Bad lines are missing If there are horizontal streaks in the pattern B E Good F Bad horizontal streaks are present If any color in the pattern A or the pattern B is not printed Example Magenta pattern is not printed If one of the above is applied cleaning the print head is required 94 ...

Page 95: ...of free space in the maintenance cartridge a message is displayed and the cleaning cannot be performed 1 Check that printer is turned on 1 2 Press the Setup button use the button to select Maintenance and press the OK 2 button LCD and Operation Panel 3 Use the button to select Cleaning and then press the OK button 3 The printer starts cleaning the print head Do not perform any other operations unt...

Page 96: ...ee space in the maintenance cartridge a message is displayed and the cleaning cannot be performed 1 Check that printer is turned on 1 2 Press the Setup button use the button to select Maintenance and press the OK 2 button LCD and Operation Panel 3 Use button to select Deep Cleaning and press OK button 3 The printer starts cleaning the print head deeply Do not perform any other operations until the...

Page 97: ...oading Plain Paper in Cassette 3 Press the Setup button use the button to select Maintenance and press the OK 3 button LCD and Operation Panel 4 Use the button to select Head alignment and then press the OK button 4 The print head alignment sheet is printed and the print head is aligned automatically This takes about 1 to 2 minutes Note If automatic print head alignment fails an error message appe...

Page 98: ...Performing Maintenance Functions from Your Computer macOS Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position 98 ...

Page 99: ...st and click Options Supplies 2 3 Click Show Printer Webpage in General tab 3 Remote UI starts Note The password may have to be entered after Remote UI starts In such a case enter the password and click OK In case you do not know the password see Passwords and cookies Related Topics Cleaning the Print Heads Adjusting Print Head Position Printing a Nozzle Check Pattern Managing the Printer Power Ch...

Page 100: ...emaining 3 Perform Cleaning 3 Click Yes Print head Cleaning starts 4 Complete Cleaning 4 Next the message for Nozzle Check pattern printing is displayed 5 Check the results 5 To check whether the print quality has improved click Yes To cancel the check process click No If cleaning the head once does not resolve the print head problem clean it once more Important Cleaning consumes a small amount of...

Page 101: ...4 hours without pulling out the power plug and then perform Deep Cleaning again If print results still do not improve perform Ink Flush Ink Flush uses a large volume of ink Ink Flush Perform Ink Flush if the print results do not improve even after Deep Cleaning is performed 1 Select Utilities from Remote UI 1 2 Click Ink Flush 2 Select the ink group for which Ink Flush is to be performed Before pe...

Page 102: ...ecessary If Ink Flush is run when the remaining ink level is insufficient it may cause a failure Note If there is no sign of improvement after performing Ink Flush the ink may have run out or the print head may be worn For details on possible solutions see Ink Does Not Come Out Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks Related Topic Printing a Nozzle Check Pattern 102 ...

Page 103: ...pears 3 Load paper in printer 3 Load one sheet of A4 size or Letter size plain paper into the cassette 4 Run head position adjustment 4 Check that the printer power is on and then click Yes Head alignment starts Proceed with the operations in accordance with the messages on the screen Important Do not open the top cover while printing is in progress otherwise printing will stop Note You can print ...

Page 104: ...Cleaning Cleaning Exterior Surfaces Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning Cleaning Cassette Pads 104 ...

Page 105: ...te to use for cleaning and 5 press the OK button The paper feed rollers will rotate as they are cleaned without paper 6 Make sure paper feed rollers have stopped rotating and then load three sheets of A4 or 6 Letter sized plain paper in paper source selected in step 5 Loading Photo Paper Plain Paper in Rear Tray Loading Plain Paper in Cassette 7 Press the OK button 7 The printer starts cleaning Th...

Page 106: ...3 Turn on the power then clean the paper feed rollers again 3 If the problem is not resolved after cleaning contact your nearest Canon service center to request a repair 106 ...

Page 107: ...use a new piece of paper 1 Check that printer is turned on 1 2 Remove any paper from the rear tray 2 3 Fold a single sheet of A4 or Letter sized plain paper in half widthwise then unfold the 3 paper 4 Load only this sheet of paper on the rear tray with the open side facing you 4 After loading paper on the rear tray the paper information registration screen for the rear tray appears on the LCD Sele...

Page 108: ...ter Check the folded parts of the ejected paper If they are smudged with ink perform Bottom Plate Cleaning again Note When performing Bottom Plate Cleaning again be sure to use a new piece of paper If the problem is not resolved after performing cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton swab or the like Important Before cl...

Page 109: ...109 ...

Page 110: ...s full an error message is displayed and the printer stops working until it is replaced with a new one Do not touch the terminal A or opening B of the maintenance cartridge Note When purchasing a new maintenance cartridge order the following cartridge number Maintenance Cartridge MC G01 1 Prepare a new maintenance cartridge 1 Remove the maintenance cartridge and the attached plastic bag from the p...

Page 111: ...or place the removed maintenance cartridge on a desk or something Dirt on the bottom may adhere to it or the ink inside may be scattered Do not turn the removed maintenance cartridge upside down to prevent leakage of ink Put the used one immediately into the plastic bag attached to the new maintenance cartridge and seal the bag by tying the opening tightly to prevent the ink from leaking 111 ...

Page 112: ...may adhere to your hands 6 Insert the new maintenance cartridge straight until it stops 6 7 Attach the maintenance cover 7 Align the tab on the back of the maintenance cover with the hole on the printer and close it 8 Secure with the coin screw 8 112 ...

Page 113: ...113 ...

Page 114: ...tion Panel 3 Check the maintenance cartridge status 3 A symbol appears in the area A if there is any information about the used space of the maintenance cartridge The maintenance cartridge is almost full Prepare a new maintenance cartridge The maintenance cartridge is full Replace the maintenance cartridge Replacing Maintenance Cartridge Note The above screen shows estimated used space 114 ...

Page 115: ...Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters and Symbols Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel Specifications 115 ...

Page 116: ...Safety Safety Precautions Regulatory Information WEEE 116 ...

Page 117: ...not place product close to the flammable solvents such as alcohol or thinner Do not open or modify the printer Use only the power cord cables that came with your printer Do not use these cables with other devices Do not plug in to voltages or frequencies other than those specified Plug the power cord into the socket completely Do not plug in or unplug the power cord with wet hands Do not damage th...

Page 118: ...ompletely and place bottles in standing position If the ink bottles are laid down ink may leak When refilling ink tanks take sufficient care to prevent ink from spattering onto surroundings Ink may stain clothes or other belongings permanently Washing may not remove ink stains Do not leave ink bottles in areas exposed to high temperature such as near fire or a heater or in a car Bottles may warp a...

Page 119: ...d the power outlet clear at all times so you can easily unplug the power cord if necessary Never remove the plug by pulling on the cord General Notices Do not tilt the printer stand it on end or turn it upside down This may cause ink to leak Do not place anything on top of the printer Be especially careful to avoid metal objects such as paper clips and staples and containers holding flammable liqu...

Page 120: ...r relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Use of a shielded cable is required to comply with Class B limits in Subpart B of Part 15 of the FCC Rules Do not make any changes or mod...

Page 121: ...Users in Australia 5150 5350MHz band is indoor use only In Australia use on channels 120 128 are prohibited in 5GHz Wireless LAN band Users in New Zealand 5150 5250MHz band is indoor use only 121 ...

Page 122: ... or your household waste disposal service or visit www canon europe com sustainability approach Only for European Union and EEA Norway Iceland and Liechtenstein These symbols indicate that this product is not to be disposed of with your household waste according to the WEEE Directive 2012 19 EU the Battery Directive 2006 66 EC and or national legislation implementing those Directives If a chemical...

Page 123: ...lichen Entsorgungsträger eine autorisierte Stelle für die Entsorgung von Elektro und Elektronik Altgeräten oder Ihr örtliches Entsorgungsunternehmen oder besuchen Sie www canon europe com weee oder www canon europe com battery Union Européenne Norvège Islande et Liechtenstein uniquement Ces symboles indiquent que ce produit ne doit pas être mis au rebut avec les ordures ménagères comme le spécifie...

Page 124: ...an natuurlijke hulpbronnen Voor verdere informatie over recycling van dit product kunt u contact opnemen met uw plaatselijke gemeente afvaldienst officiële dienst voor klein chemisch afval of afvalstortplaats of kunt u terecht op www canon europe com weee of www canon europe com battery Sólo para la Unión Europea y el Área Económica Europea Noruega Islandia y Liechtenstein Estos iconos indican que...

Page 125: ...ntribuirà a la utilització efectiva dels recursos naturals Els usuaris tenen dret a retornar les bateries o els acumuladors usats sense cap càrrec El preu de venda de les bateries i els acumuladors inclou el cost de la gestió ambiental dels residus i no es necessari mostrar l import d aquest cost en aquest fullet o en la factura que es lliuri a l usuari final Per a més informació sobre el reciclat...

Page 126: ...ado deste tipo de resíduos pode ter um impacto negativo no ambiente e na saúde humana devido a substâncias potencialmente perigosas que estão associadas com equipamentos do tipo EEE A sua cooperação no tratamento correto deste produto irá contribuir para a utilização mais eficaz dos recursos naturais Para obter mais informações acerca de como reciclar este produto por favor contacte as suas autori...

Page 127: ...ει αρνητικό αντίκτυπο στο περιβάλλον και την υγεία του ανθρώπου λόγω δυνητικά επικίνδυνων ουσιών που γενικά συνδέονται με τον ΗΗΕ Η συνεργασία σας για τη σωστή απόρριψη αυτού του προϊόντος θα συμβάλει στην αποτελεσματική χρήση των φυσικών πόρων Για περισσότερες πληροφορίες σχετικά με ανακύκλωση αυτού του προϊόντος επικοινωνήστε με το τοπικό γραφείο της πόλης σας την υπηρεσία απορριμμάτων το εγκεκρ...

Page 128: ... ota yhteys kunnan jätehuoltoviranomaisiin tai käyttämääsi jätehuoltoyhtiöön tai käy osoitteessa www canon europe com weee tai www canon europe com battery Endast för Europeiska unionen och EES Norge Island och Liechtenstein De här symbolerna visar att produkten inte får sorteras och slängas som hushållsavfall enligt WEEE direktivet 2012 19 EU batteridirektivet 2006 66 EG och eller nationell lagst...

Page 129: ...Liechtenstein országaiban Ezek a szimbólumok azt jelzik hogy a termék hulladékkezelése a háztartási hulladéktól különválasztva az elektromos és elektronikus berendezések hulladékairól WEEE szóló 2012 19 EU irányelvnek és az elemekről és akkumulátorokról valamint a hulladék elemekről és akkumulátorokról szóló 2006 66 EK irányelvnek megfelelően és vagy ezen irányelveknek megfelelő helyi előírások sz...

Page 130: ...tronę www canon europe com weee lub www canon europe com battery Platí len pre štáty Európskej únie a EHP Nórsko Island a Lichtenštajnsko Tieto symboly označujú že podľa Smernice o odpade z elektrických a elektronických zariadení OEEZ 2012 19 EÚ Smernice o batériách 2006 66 ES a podľa platnej legislatívy Slovenskej republiky sa tento produkt nesmie likvidovať spolu s komunálnym odpadom Ak je chemi...

Page 131: ...äitlejaga Lisateavet leitate ka Interneti leheküljelt www canon europe com weee või www canon europe com battery Tikai Eiropas Savienībai un EEZ Norvēģijai Islandei un Lihtenšteinai Šie simboli norāda ka atbilstoši ES Direktīvai 2012 19 ES par elektrisko un elektronisko iekārtu atkritumiem EEIA Direktīvai 2006 66 EK par baterijām un akumulatoriem un akumulatoru atkritumiem ar ko atceļ Direktīvu 91...

Page 132: ...nkimo įmonės Taip pat siūloma apsilankyti interneto svetainėje www canon europe com weee arba www canon europe com battery Samo za Evropsko unijo in EGP Norveška Islandija in Lihtenštajn Ti simboli pomenijo da tega izdelka skladno z Direktivo OEEO 2012 19 EU Direktivo 2006 66 ES in ali nacionalno zakonodajo ki uvaja ti direktivi ne smete odlagati z nesortiranimi gospodinjskimi odpadki Če je pod zg...

Page 133: ...тна служба за битови отпадъци или посетете www canon europe com weee или www canon europe com battery Doar pentru Uniunea Europeană şi EEA Norvegia Islanda şi Liechtenstein Aceste simboluri indică faptul că acest produs nu trebuie aruncat împreună cu deşeurile menajere în conformitate cu Directiva DEEE 2012 19 UE Directiva referitoare la baterii 2006 66 CE şi sau legile dvs naţionale ce implemente...

Page 134: ...ije o recikliranju ovog proizvoda zatražite od svog lokalnog gradskog ureda službe za zbrinjavanje otpada odobrenog programa ili komunalne službe za uklanjanje otpada ili pak na stranicama www canon europe com weee ili www canon europe com battery Korisnici u Srbiji Ovaj simbol označava da ovaj proizvod ne sme da se odlaže sa ostalim kućnim otpadom u skladu sa WEEE Direktivom 2012 19 EU Direktivom...

Page 135: ...ling Precautions Canceling Print Jobs Legal Restrictions on Printing Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High 135 ...

Page 136: ...sit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted works or wo...

Page 137: ...t place any object on the top cover Do not place any object on the top cover It will fall into the rear tray when the top cover is opened and cause the printer to malfunction Also place the printer where objects will not fall on it 137 ...

Page 138: ...ck the printer in a sturdy box so that it is placed with its bottom facing down using sufficient protective material to ensure safe transport Do not tilt the printer Ink may leak When a shipping agent is handling transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE Please handle with care and ensure the...

Page 139: ...uter and from the printer then unplug the power 7 cord from the printer 8 Use adhesive tape to secure all the covers on the printer to keep them from opening during 8 transportation Then pack the printer in the plastic bag Close and seal the opening of the bag with an object such as tape so as not to leak ink 9 Attach the protective material to the printer when packing the printer in the box 9 Imp...

Page 140: ...140 ...

Page 141: ...may be stored in the printer When sending the printer for repair lending or transferring the printer to another person or disposing of the printer please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it Press the Setup button select Device settings Reset setting All data and then select Yes 141 ...

Page 142: ...u press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned off the print head will not be capped properly and this will cause drying or clogging When unplugging the power cord check that the ON lamp is not lit Print periodically Just as the tip of a felt pen ...

Page 143: ...Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters and Symbols 143 ...

Page 144: ...Main Components Front View Rear View Inside View Operation Panel 144 ...

Page 145: ...Paper in Rear Tray Loading Envelopes in Rear Tray D Paper Guides Align with both sides of the paper stack E Paper Guides Align with right left front sides of the paper stack F Cassette Load A4 B5 A5 Letter sized or Executive plain paper into the cassette and insert it into the printer Loading Paper in the Cassette G Paper Output Tray Printed paper is ejected Pull out it before printing H Operation...

Page 146: ... Rear Cover Detach when removing jammed paper E Transport Unit Open when removing jammed paper F Maintenance Cover Remove when replacing the maintenance cartridge G Maintenance Cartridge Absorbs ink used for cleaning Replacing Maintenance Cartridge Important Do not touch the metal casing Do not plug in or unplug the USB cable or LAN cable while the printer is printing with the computer This can ca...

Page 147: ... and yellow are on the right If any ink levels are low refill the low tanks Refilling Ink Tanks E Upper Limit Line Indicates the maximum capacity of the ink F Single Dot Indicates the amount of ink required when performing ink flush G Lower Limit Line Indicates the lower limit of the sufficient amount of ink to print Refill the ink tank before the amount of ink is below this line H Ink Valve Lever...

Page 148: ...Repairing Your Printer I Print Head Holder The print head is pre installed 148 ...

Page 149: ...utton Finalizes your selection of items Also used to resolve errors G and buttons Used to select a setting item These buttons are also used for entering characters H Back button Returns the LCD to the previous screen I Setup button Displays the Setup menu screen With this menu you can perform printer maintenance and change printer settings Also used for selecting the input mode J Wireless connect ...

Page 150: ...Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 150 ...

Page 151: ...s off if the ON lamp is lit the printer is on Note It may take a while for the printer to start printing immediately after you turn on the printer The LCD will turn off if the printer is not operated for about 5 minutes To restore the display press any button or perform the print operation 151 ...

Page 152: ...age is displayed on the LCD see When Error Occurred You can set the printer to automatically turn on when a print operation is performed from a computer connected by USB cable or via network This feature is set to off by default From the printer ECO settings From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power Turning off the printer Press the ON button to ...

Page 153: ...ng off the printer be sure to confirm that the ON lamp is off Note You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default 153 ...

Page 154: ...r cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the power plug power cord described above unplug the power cord and call for service Using the printer with one of the unusual conditions above may cause a fire or an electric shock 154 ...

Page 155: ... ON lamp is off Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer off 1 2 Confirm that the ON lamp is off 2 3 Unplug the power cord 3 The specification of the power cord differs depending on the country or region of use 155 ...

Page 156: ...on appears on the standby screen it indicates that Wi Fi is enabled and the printer is connected to the wireless router Depending on the signal state the icon will change Signal strength 81 or more You can use the printer over Wi Fi without any problems Signal strength 51 or more The problem such as the printer cannot print may occur according to the network status We recommend placing the printer...

Page 157: ...Note When Wi Fi wired LAN or both are disabled the icon icon or both are not displayed 157 ...

Page 158: ...P Numeric 1234567890 SP Symbols _ SP SP Indicates a space Note Only the input modes or characters available for input appear in their respective screens Entering Numbers Letters and Symbols Use the button to select a character and press the OK button to input it When input of all characters is complete hold down the OK button When a confirmation message appears select Yes and press the OK button T...

Page 159: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel 159 ...

Page 160: ...Changing Printer Settings from Your Computer macOS Managing the Printer Power Changing the Printer Operation Mode 160 ...

Page 161: ...ata is received 1 Selecting Printer settings from Remote UI 1 2 Click Power control settings 2 3 Select Use auto power control and then click OK 3 4 Check the displayed message and click OK 4 5 Complete the following settings 5 Auto power off Specify the time from the list Printer automatically turns itself off when data is not sent within the specified time or the printer has remained inactive Au...

Page 162: ...mismatch If the check box is deselected at the time of printing from PC you can continue to print without the message display even if the paper settings set in the Print dialog differs from the paper information registered to the printer Ink drying wait time You can set the length of the printer rest time until printing of the next page begins The wait time becomes longer as the value set in the l...

Page 163: ...el Setting Items on Operation Panel Print settings LAN settings Other dev settings Language selection Firmware update Admin pwd settings Reset setting Feed settings Ink level monitor ECO settings Quiet setting System information Checking the Total Number of Uses of Printer 163 ...

Page 164: ...Setup button 2 The Setup menu screen is displayed 3 Select Device settings and then press the OK button 3 The Device settings screen is displayed 4 Select a setting item to adjust and then press the OK button 4 The setting screen for the selected item is displayed 5 Select a setting item and then press the OK button 5 6 Select a setting to specify and then press the OK button 6 For more on setting...

Page 165: ...tems Items for Printer Other dev settings Language selection ECO settings Quiet setting Items for Paper Printing Print settings Feed settings Items for Maintenance Management LAN settings Firmware update Admin pwd settings Reset setting Ink level monitor System information Checking the Total Number of Uses of Printer 165 ...

Page 166: ...ft right margins are not aligned You can adjust the left right margins in increments of 0 004 in 0 1 mm between 0 12 in 3 mm and 0 12 in 3 mm centered on the horizontal center of the paper Important When using A4 Letter sized paper the amount of adjustment that can be made is limited You cannot make adjustments greater than this limit Plain paper target Select Text only or Text and photos for plai...

Page 167: ...e on screen instructions of the connecting device for the setup procedure Manual connect Select when you perform settings for Wi Fi manually using the operation panel of the printer WPS Push button Select when you perform settings for Wi Fi using a wireless router supporting a Wi Fi Protected Setup WPS push button method Follow the on screen instructions during setup Other setup Manual setup Selec...

Page 168: ...Manual setup For details on each setting item Manual setup Wired LAN Enab dis wired LAN Enables or disables wired LAN Manual setup For details on each setting item Manual setup Print LAN details You can print out the network settings of the printer such as its IP address and SSID For more information on the printer s network setting is printed out Printing Network Settings Important The network se...

Page 169: ...e allows you to receive the WSD printing data faster Timeout setting Specifies the timeout length Bonjour settings Setting items when you use Bonjour Enab disab Bonjour Selecting Enable allows you to use Bonjour to perform the network settings Enter service name Specifies the Bonjour service name You can use up to 48 characters for the name Note You cannot use the same service name as that already...

Page 170: ...educed by discontinuous reception Note Depending on the router used discontinuous reception may not be activated even though Enable is selected Discontinuous reception is enabled only while the printer is on standby The LCD is in the screen saver mode IPsec settings Selecting Enable allows you to specify the IPsec settings IEEE802 1X EAP Setting item when you use IEEE802 1X EAP WPA WPA2 Enterprise...

Page 171: ...ight saving time summer time Time zone Specifies the time zone according to a country or region you live in Specifying the time zone to the printer allows you to display the correct time an e mail was sent from the main unit on your mail software Sound control Selects the volume Keypad volume Selects the beep volume when pressing the buttons on the operation panel Alarm volume Selects the alarm vo...

Page 172: ...t quality Specifies print quality when printing on plain paper Scrn lock settings Lock the screen to prevent the panel operation by someone other than the administrator Job history Print job history Prints the print job history Restrict job history This is the menu for the developer 172 ...

Page 173: ...or password may be required to change the settings Japanese English German French Italian Spanish Portuguese Dutch Danish Norwegian Swedish Finnish Russian Ukrainian Polish Czech Slovene Hungarian Slovak Croatian Romanian Bulgarian Turkish Greek Estonian Latvian Lithuanian Simplified Chinese Korean Traditional Chinese Indonesian Vietnamese 173 ...

Page 174: ...current firmware version Update notification You can set the printer to display the firmware update information on the LCD when the firmware update is available When Idle Power off is selected the printer informs you of the update during idle and the update information also appears when you press the ON button Auto update setting Select ON to automatically update the firmware to the latest version...

Page 175: ...ord is not set proceed to step 7 6 Select Change admin pwd and then press the OK button 6 When you do not set the administrator password select Remove admin pwd Select Yes in the displayed screen 7 Select the effective range of the administrator password 7 Remote UI and tools To change the setting using the remote UI or a certain software the administrator password needs to be entered LCD RMT UI t...

Page 176: ...9 Press the OK button 9 10 Enter the administrator password again 10 The administrator password is available 176 ...

Page 177: ...ings such as the paper size or media type back to the default All data Sets all settings you made to the printer back to the default The administrator password specified by Remote UI or IJ Network Device Setup Utility reverts to the default setting Note You cannot set the following setting items back to the default The language displayed on the LCD The current position of the print head The cumula...

Page 178: ...the media type you load on the rear tray and in the cassette Det paper mismatch If you select ON the printer detects whether the paper size and the media type are identical with those registered in Save paper info If printing starts with the settings that do not match an error message is displayed on the LCD Check paper on load If you select ON the printer detects the paper replacement When the pa...

Page 179: ...Yes you can reset the remaining ink count of all the ink tanks at once If you select No you can specify the ink color and reset the remaining ink count in any ink tank Important After refilling the ink to the upper limit line of the ink tank reset the remaining ink count If the remaining ink count is reset when the ink tank is not full the remaining ink level cannot be detected properly 179 ...

Page 180: ...tup button 2 The Setup menu screen is displayed 3 Select ECO settings and then press the OK button 3 4 Select EnergySaveSettings and then press the OK button 4 5 Select Auto power off and then press the OK button 5 6 Select a time to turn off the printer and then press the OK button 6 Turning on Printer Automatically You can enable the printer to turn on automatically when printing data is sent to...

Page 181: ...6 Select ON and then press the OK button 6 181 ...

Page 182: ...n 1 2 Press the Setup button 2 The Setup menu screen is displayed 3 Select Quiet mode and then press the OK button 3 4 Select ON or Specify hrs of use and press OK button 4 If you select Specify hrs of use specify start time and end time Important Operating speed may be reduced compared to when OFF is selected This function may not be so effective depending on the printer s setting Furthermore cer...

Page 183: ...nformation Select this menu from Setup menu Current version Displays the current firmware version Printer name Displays the printer name currently specified Serial number Displays the printer serial number 183 ...

Page 184: ...nter can be printed and checked 1 Check that printer is turned on 1 2 Load A4 or Letter sized plain paper 2 3 Press the Setup button 3 The Setup menu screen is displayed 4 Select Print usage stats and then press the OK button 4 The total number of uses of printer is printed 184 ...

Page 185: ...Recommended conditions Temperature 59 to 86 F 15 to 30 C Humidity 10 to 80 RH no condensation For the temperature and humidity conditions of papers such as photo paper refer to the paper s packaging or the supplied instructions Storage environment Temperature 32 to 104 F 0 to 40 C Humidity 5 to 95 RH no condensation Power supply AC 100 240 V 50 60 Hz The supplied power cord is only for the country...

Page 186: ... the installation environment and location Security WPA PSK TKIP AES WPA2 PSK TKIP AES WPA EAP AES WPA2 EAP AES Compatible with IEEE802 1X EAP TLS EAP TTLS PEAP Setup WPS Push button configuration PIN code method Easy wireless connect Minimum System Requirements Conform to the operating system s requirements when higher than those given here Windows Operating System Windows 10 Windows 8 1 Windows ...

Page 187: ...ra 10 13 6 macOS Big Sur 11 Other Supported OS iOS iPadOS Android Chrome OS Some functions may not be available with the supported OS Refer to the Canon web site for details Information in this manual is subject to change without notice 187 ...

Page 188: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 188 ...

Page 189: ...ailable in some countries or regions Note that in the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N Paper for printing photos Glossy Photo Paper Everyday Use GP 501 GP 508 Photo Paper Glossy GP 701 Photo Paper Plus Glossy II PP 201 P...

Page 190: ...r Media Type Windows Page Sizes You can use the following page sizes Note Page sizes and media types the printer supports differ depending on the OS you are using Standard sizes Letter Legal Executive A6 A5 A4 B5 B Oficio M Oficio Foolscap Legal India KG 4 x6 10x15 5 x7 13x18cm 7 x10 18x25cm 8 x10 20x25cm L 89x127mm 2L 127x178mm Square 5 Hagaki Hagaki 2 Envelope Com 10 Envelope DL 190 ...

Page 191: ... size 3 50 x 5 00 in 89 0 x 127 0 mm Maximum size 8 50 x 47 24 in 216 0 x 1200 0 mm When Height of Page Size is set to a value exceeding 26 61 in 676 mm Media Type is set to Plain Paper Paper Weight You can use paper in the following weight range Plain paper From 17 to 28 lb 64 to 105 g m2 191 ...

Page 192: ... Approx 200 sheets High Resolution Paper HR 101N 1 Approx 80 sheets N A Paper for printing photos Media Name Model No Rear Tray Glossy Photo Paper Everyday Use GP 501 GP 508 2 Photo Paper Glossy GP 701 2 Photo Paper Plus Glossy II PP 201 PP 208 PP 301 2 Photo Paper Pro Luster LU 101 2 Photo Paper Plus Semi gloss SG 201 2 Matte Photo Paper MP 101 A4 Letter 5 x7 13x18cm 8 x10 20x25cm 2L 127x178mm 10...

Page 193: ...e marks on the printed side or prevent efficient feeding In this case load one sheet at a time Paper Load Limit of Paper Output Tray Genuine Canon Paper Paper for printing documents Media Name Model No Paper Output Tray Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 Approx 75 sheets High Resolution Paper HR 101N Approx 65 sheets Paper other than Genuine Canon Paper Common Nam...

Page 194: ...r notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards affixed with photos or stickers Envelopes with a double flap Envelopes with an embossed or treated surface Envelopes whose gummed flaps are already moistened and adhesive Any type of paper with holes Paper that is not rectangular Paper bound with staples or glue Paper with an adhesive surface on ...

Page 195: ... the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the printed surface may be removed when being rubbed or scratched Take out only the necessary number of paper from the package just before printing To avoid curling when you do not print put unused paper...

Page 196: ...r of printable sheets per pigment color ink bottle Standard mode 14 000 sheets Economy mode 21 000 sheets Measurement conditions Measurement images Color printing A4 color document ISO IEC24712 Measurement method Canon original Paper type Plain paper Print driver setting Setting to the default for plain paper setting Print Quality to Economy The number of printable sheets is calculated based on th...

Page 197: ...Printing Printing from Computer Printing from Smartphone Tablet Using PIXMA MAXIFY Cloud Link Paper Settings 197 ...

Page 198: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS AirPrint Printing Using Canon Application Software Printing from Chrome OS 198 ...

Page 199: ...OS AirPrint Printing Basic Printing on Postcards Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of Printers 199 ...

Page 200: ...Connected to the same network over a LAN Connected directly without wireless router Direct Connection Connected by USB Print from a Mac 1 Check that printer is turned on 1 Note If Auto power on is enabled printer automatically turns itself on when receiving a print job 2 Load paper in printer 2 3 Select paper size and paper type from printer 3 Register the set paper size and paper type on the prin...

Page 201: ...t An error may occur if the paper size set in the print dialog is different from the paper size registered on the printer Select the correct items on the print dialog and the printer that correspond to the paper being printed If you selected Auto Select in Feed from the feed position will be different Only A4 A5 JIS B5 Executive and US Letter plain paper can be fed from the cassette main tray If p...

Page 202: ...o get connected after the printer turns on Print after checking that the printer is connected to the network You cannot print if Bonjour settings of printer are disabled Check LAN settings of printer and enable Bonjour settings Refer to Cannot Print Using AirPrint for printing problems The display of the settings screen may differ depending on the application software you are using Printing of Env...

Page 203: ...agaki Hagaki K or Hagaki for paper type according to your purpose When you print on the address side register Hagaki 3 Select Paper Size and Media Type from the print dialog 3 Select Postcard for Paper Size from the print dialog Select Hagaki Hagaki A Hagaki K Hagaki K A Ink Jet Hagaki Ink Jet Hagaki A for Media Type from the print dialog Important This printer cannot print on postcards that have ...

Page 204: ...ded check mark If you print with the Two Sided check mark on the printing result may not be as you intended You will get cleaner printing if you print the message side first and then print the address side 5 Click Print 5 The printer prints according to the specified settings 204 ...

Page 205: ...k whether Default is selected in the displayed dialog 1 Note It may take a little time for your printer to appear 2 Select the printer 2 Select the printer listed as Bonjour Note Check the following if printer does not appear Printer is on Firewall function of the security software is off In case of Wi Fi connection Printer is either connected to the wireless router or directly connected to the PC...

Page 206: ...ialog Use this procedure to set the page paper settings before printing 1 Select Page Setup from the File menu of the application software 1 The Page Setup dialog opens Opening the Print Dialog Use this procedure to set the print settings before printing 1 Select Print from the File menu of the application software 1 The Print dialog opens 206 ...

Page 207: ...2 Check the printing status 2 You can check the name of the file being printed or ready for being printed Deletes the specified print job Stops printing the specified document Resumes printing the specified document Stops printing all documents Displayed only when printing of all documents is being stopped and resumes printing all documents Important If an error occurs an error message will appear...

Page 208: ...aining Delete unnecessary print jobs from the print status check screen 1 Open System Preferences and select Printers Scanners 1 2 Select your model and then click Open Print Queue 2 The print status check screen appears 3 Select the unnecessary print job and click Delete 3 The selected print jobs will be deleted 208 ...

Page 209: ...nter and PC You cannot remove the printer if you are not logged on as the administrator For information about an administrative user see Users Groups from System Preferences 1 Open System Preferences and select Printers Scanners 1 2 Delete printer from list of printers 2 Select the printer you wish to remove from the list of printers and click Click Delete Printer when the confirmation message app...

Page 210: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 210 ...

Page 211: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android 211 ...

Page 212: ...of the loaded paper differs from the paper settings After loading paper When you loading paper in the rear tray The screen to register the rear tray paper information is displayed Register the paper size and the media type according to the loaded paper When you insert the cassette The screen to register the cassette paper information is displayed 212 ...

Page 213: ... the contents of the displayed message press the OK button and then choose one of the following Print on set paper Select if you want to print on the paper loaded without changing the paper settings For example when the paper setting for printing is A5 and the paper information registered to the printer is A4 the printer starts printing on the paper loaded in the rear tray or in the cassette witho...

Page 214: ...displayed after replacing the paper Register the paper information according to the paper that you loaded Cancel Cancels printing Select when you change the paper settings specified for printing Change the paper settings and try printing again 214 ...

Page 215: ...itching Printer s Connection to Network or Terminal Devices Printing Network Settings Checking Status Code Network Key Password Unknown Connecting with Wireless Direct For other questions about network click here Print Printer Does Not Print Ink Does Not Come Out Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks Ink Does Not Come Out Inaccurate or Bleeding Colors Streaks Printout Copy Results ...

Page 216: ...Does Not Pick Up or Feed the Paper No Paper Error Automatic Duplex Printing Problems Printout Copy Results Are Unsatisfactory Cannot Print Scan from Smartphone Tablet Cannot Set Correctly Network Cannot Find Printer on Network Windows macOS Solve Network Troubles with The Printer s Diagnostic Functions Network Key Password Unknown Cannot Remember Printer s Administrator Password Printer Cannot Be ...

Page 217: ...Communication Problems Printing Problems Problems While Printing Scanning from Smartphone Tablet Mechanical Problems Installation and Download Problems Errors and Messages If You Cannot Solve a Problem Repairing Your Printer 217 ...

Page 218: ... Smartphone Tablet to Wireless Router Switching Printer s Connection to Network or Terminal Devices Cannot Find Printer on Network Windows macOS LAN Setting Tips Changing LAN Settings Network Key Password Unknown Cannot Remember Printer s Administrator Password Checking Network Information of Printer Restoring Printer s LAN Settings to Defaults Checking Wireless Router SSID Key Checking Wireless R...

Page 219: ...work or Terminal Devices Checking Status Code Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet Downloading Canon PRINT Inkjet SELPHY Problems while Using Printer Message Appears on Computer During Setup Cannot Find Printer on Network Windows macOS Wired LAN Cannot Find Printer Searching Printer by IP Address or Host Name During Setup Cannot Find Printer on Network ...

Page 220: ...Printing Network Settings Checking Status Code Problems while Using Printer Message Appears on Computer During Setup Cannot Find Printer on Network Windows macOS 220 ...

Page 221: ...Network Communication Problems Cannot Find Printer on Network Windows macOS Wireless Router Problems Printer Settings Smartphone Tablet Troubles for Network 221 ...

Page 222: ...r on Network Windows macOS Cannot Find Printer on Network Windows macOS Cannot Proceed Beyond Printer Connection Screen Cannot Find Printer Connected via USB Searching Printer by IP Address or Host Name During Setup 222 ...

Page 223: ...dition improves redo the setup of the printer Wi Fi Connection Assistant is a powerful solution tool for network problems Step1 Check Basic Items for Network Step2 Solve Problems Using Wi Fi Connection Assistant Step3 If the Solution Tool Does Not Solve the Problem Step1 Check Basic Items for Network Check1 Check power status Check your printer and the network device wireless router etc are turned...

Page 224: ...ers at the end of network name SSID For more on checking the settings of the wireless router refer to the instruction manual supplied with the wireless router or contact the manufacturer If you use an encryption key specify it for the network name SSID you are using For details see Setting an Encryption Key 2 Check PC network connection 2 For the procedures refer to the instruction manual supplied...

Page 225: ...s after being turned on to become ready for use Wait until all devices are ready before proceeding 2 Check printer s wired LAN settings 2 Make sure icon is displayed on the LCD when Setup button is pressed once or twice If icon is not displayed The printer is not set to use wired communication Enable Wired LAN from the printer settings From the Setup menu screen select Device settings LAN settings...

Page 226: ...ep3 If the Solution Tool Does Not Solve the Problem Check1 Make sure Enable bidirectional support is selected in Ports sheet of Printer properties dialog box Windows If not select it to enable the bidirectional support Check2 Make sure security software s firewall is off If your security software s firewall is on a message may appear warning you that Canon software is attempting to access the netw...

Page 227: ...e printer For details refer to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on the lower left of the Printers Scanners screen If the icon locked is displayed click the icon to unlock The administrator name and the password are necessary to unlock 1 Unplug USB cable from printer ...

Page 228: ...tarting install the latest MP Drivers Printer Driver downloaded in step 1 Important When installing the MP Drivers Printer Driver make sure you select the correct printer name For Windows To restart your computer choose Restart instead of Shut down 228 ...

Page 229: ...Problems Network Key Password Unknown Checking Wireless Router SSID Key Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings Privacy Separator SSID Separator Network Separation Function 229 ...

Page 230: ...setting up a wireless router see the instruction manual provided with the wireless router or contact its manufacturer Make sure your computer can communicate with the wireless router Setting an Encryption Key Select either WPA WPA2 or WPA WPA2 Make sure your computer can communicate with the wireless router using the settings you have selected For more on setting up a wireless router see the instr...

Page 231: ...A2 Enterprise you also need to configure the authentication Radius server Contact the network administrator for more information This web page contains information about several models Depending on the specifications of the printer you are using some of the features described scanner copy etc may not apply For details about the functions of your printer see Specifications 231 ...

Page 232: ...nt If this does not solve the problem see below Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router Check1 Check wireless router sett...

Page 233: ...twork administrator for more information This web page contains information about several models Depending on the specifications of the printer you are using some of the features described scanner copy etc may not apply For details about the functions of your printer see Specifications With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you chang...

Page 234: ... Solve Network Troubles with The Printer s Diagnostic Functions Checking Network Information of Printer Checking Status Code Printing Network Settings Restoring Printer s LAN Settings to Defaults Default Network Settings Connecting with Wireless Direct 234 ...

Page 235: ...uter smartphone tablet are connected to Internet Make sure that devices and the wireless router are connected to via Wi Fi or wired LAN and that the Internet can be used without problems Step3 Wi Fi Make sure the printer s Wi Fi setting is enabled and the icon is displayed LAN Make sure the printer s wired LAN setting is enabled and the icon is displayed Step4 Wi Fi Move the printer and device com...

Page 236: ...contact the manufacturer of the security software If you are using any programs that switch between network environments check their settings Some programs use a firewall by default Check2 Wi Fi Does network name SSID of printer match network name SSID setting of wireless router that communicates Check the 3 2 6 item in the printed network settings information and the network name SSID of the wire...

Page 237: ...rinter Check2 Wi Fi LAN When you set printer s IP address manually correct IP address may not be set Check the network name SSID and the password of the wireless router you want to connect to the IP address applicable range and then enter the appropriate IP address on the printer side If you are unsure set the printer s IP address to automatic DHCP C 5 Wi Fi Unable to connect to the specified netw...

Page 238: ... Fi In case of Wi Fi connection check if computer that can be accessed by wireless router is restricted The wireless router settings may be limiting the number of devices that can be connected at the same time Remove or relax the restrictions To check the settings of the wireless router refer to the instruction manual provided with it or contact its manufacturer Note To check the MAC address or IP...

Page 239: ...o connect additional devices to the printer unplug any devices that are not in use before adding them C 9 Wi Fi The noise level is high and does not differ from the signal level due to various devices other than the printer If devices microwave oven external hard disk drive and other USB 3 0 devices that emit radio waves of the same frequency bandwidth as a wireless router is nearby it may cause i...

Page 240: ...i Fi Connection Assistant For macOS Starting Up Wi Fi Connection Assistant Cannot Connect to Printer through Wireless Direct Check1 Check power status of printer and other devices e g computer smartphone tablet Turn on the printer or devices If the power is already turned on cycle the power switch Check2 Check settings of your device e g computer smartphone tablet Make sure Wi Fi is enabled on you...

Page 241: ...s entered correctly To check the password specified for the printer display it using the operation panel of the printer or print out the network settings information of the printer Display on the LCD LAN settings Print the network settings Printing Network Settings Check6 Check that printer is not placed too far away from device If the distance between the printer and the device is too far wireles...

Page 242: ...non Wi Fi Connection Assistant Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer follow the instructions below For Windows 1 Select Command Prompt from Start 1 2 Enter ipconfig all and press Enter 2 The IP address and MAC address of your computer appear If your computer is not connected to a network the IP address does not appear For macOS 1...

Page 243: ...omputer from Go menu of Finder double click Macintosh HD System Library CoreServices Applications Network Utility 2 Click Ping 2 3 Make sure Send only XX pings XX are numbers is selected 3 4 Enter IP address of target printer or target wireless router in Enter the network 4 address to ping 5 Click Ping 5 XXX XXX XXX XXX is the IP address of the target device A message such as the following appears...

Page 244: ...Checking Network Setting Information To check the printer s network settings information print out the network settings information Printing Network Settings 244 ...

Page 245: ...mation of the printer will be deleted and printing over the network will no longer be possible To use the printer over a network again after restoring printer s LAN settings to defaults refer to Setup Guide to redo setup Initialize the network setting using the printer s operation panel Reset setting 245 ...

Page 246: ...Problems While Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet 246 ...

Page 247: ...e necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Check settings of your smartphone tablet Make sure Wi Fi is enabled on your device For details refer to your device s instruction manual Check3 Is printer connec...

Page 248: ...hose of the wireless router Check5 Check that printer is not placed too far away from wireless router If the distance between the printer and wireless router is too far wireless communication becomes poor Place the printer and wireless router close to each other Check6 Check that wireless signal is strong Monitor signal status and move printer and wireless router as necessary Place the printer and...

Page 249: ...sit the manufacturer s website To check the network name SSID for Wireless Direct specified for the printer print out the network settings information of the printer Printing Network Settings Check5 Check that wireless direct password set for printer is entered correctly To check the password specified for the printer print out the network settings information of the printer Printing Network Setti...

Page 250: ...For details about the functions of your printer see Specifications 250 ...

Page 251: ...eed the Paper No Paper Error Printout Copy Results Are Unsatisfactory Automatic Duplex Printing Problems Printing Copying Stops Cannot Print Using AirPrint Paper Does Not Feed from Paper Source Specified in Printer Driver Windows Default Printer Keeps Changing Windows 251 ...

Page 252: ...y the printing If printing starts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer with a network connection make sure the printer is correctly set up for network use Cannot Find Printer on Network Windows macOS Note Wi Fi Connection Assistant...

Page 253: ...r printer s name is selected in the Print dialog box Note If multiple printers are registered to your computer set your printer as default printer to make the one selected by default Default Printer Keeps Changing Windows For macOS Make sure your printer s name is selected in Printer in the Print dialog Note If multiple printers are registered to your computer select Set as Default Printer from Sy...

Page 254: ...lect Off for Prevention of Print Data Loss Check7 If printing from your computer restart the computer Restart the computer and try printing again Important For Windows To restart your computer choose Restart instead of Shut down 254 ...

Page 255: ...d align the right and left paper guides with the paper stack Loading Paper In the cassette be sure to load only plain paper When you load the paper on the cassette place the print side facing DOWN and align the right left front paper guides with the paper stack Loading Paper Check3 Is paper too thick or curled Unsupported Media Types Check4 When loading envelopes consider the following When printi...

Page 256: ...he part in the center of the rear tray when removing the foreign object 3 Remove foreign object by hand with paper inserted 3 Put your hand between the paper you inserted and the rear tray to remove the foreign object 4 Remove the folded paper inserted in step 2 4 Important Do not tilt the printer or do not it upside down Doing so may cause the ink to leak Check7 Clean Paper Feed Roller Cleaning P...

Page 257: ...heck9 Are transport unit and rear cover attached properly See Rear View for the positions of the transport unit and the rear cover If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 257 ...

Page 258: ...setting the printed surface may be scratched The method for checking the paper and print quality settings differs depending on what you are using your printer for Printing from your computer Check the settings using the printer driver Basic Printing Setup Printing from your smartphone tablet using Canon PRINT Inkjet SELPHY Check the settings on Canon PRINT Inkjet SELPHY Print Photos from Your Smar...

Page 259: ...Not Come Out Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks Lines Are Misaligned Distorted Paper Is Smudged Printed Surface Is Scratched Ink Blots Paper Curl Images Incomplete Cannot Complete Printing 259 ...

Page 260: ...Recognized The Print Position Shifts Printed in Black and White Note This web page contains information about several models Depending on the specifications of the printer you are using some of the features described scanner copy etc may not apply For details about the functions of your printer see Specifications 260 ...

Page 261: ... head nozzles clogged Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles Step1 Print the nozzle check pattern After printing the nozzle check pattern examine the pattern From the printer Printing the Nozzle Check Pattern From the computer For Windows Printing a Nozzle Check Pattern For macOS Printing a Nozzle Check Pattern If the pattern is not ...

Page 262: ... Clean the print head deeply again After cleaning the print head deeply again print the nozzle check pattern and check the result For details on printing the nozzle check pattern print head cleaning and print head deep cleaning see If Printing Is Faint or Uneven Check3 When using paper with one printable surface check the correct printable side of the paper Printing on the wrong side of such paper...

Page 263: ...n black and white To print in color press the Setup button once or twice to display the Setup menu screen select Device settings Other dev settings and set Force ink selection to All ink tanks Note If you print from the printer s operation panel the printer prints in color regardless of the ink settings used by the printer 263 ...

Page 264: ...d lines are misaligned distorted or print results are otherwise unsatisfactory adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer For Windows Adjusting Print Head Position Manually Check3 Increase print quality and try printing again Increasing the print qualit...

Page 265: ...curl before loading paper When using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the paper surface and reduce the print quality We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Other Pa...

Page 266: ... type set correctly to match the paper set the printer to prevent paper abrasion using the operation panel or the computer This may reduce the print speed Once you have finished printing undo this setting Otherwise it will apply to subsequent print jobs Press the Setup button and select Device settings Print settings in this order and then set Prevent abrasion to ON Changing Settings from Operatio...

Page 267: ...e of printer Cleaning Inside the Printer Bottom Plate Cleaning Note To prevent staining inside the printer be sure to set the correct paper size Check8 Set longer ink drying time This allows the printed surface to dry preventing smudges and scratches For Windows Set the waiting time using Canon IJ Printer Assistant Tool Changing the Printer Operation Mode For macOS Set the waiting time using Remot...

Page 268: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Switching Printer s Connection to Network or Terminal Devices 268 ...

Page 269: ...ke sure power plug is securely connected to printer and then turn on again Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the problem contact your nearest Canon service center to request a repair 269 ...

Page 270: ...ed on 1 2 Press the Setup button use the button to select ECO settings and press the OK 2 button LCD and Operation Panel 3 Use the button to select EnergySaveSettings and then press the OK button 3 4 Use the button to select Auto power off and then press the OK button 4 5 Use the button to select OFF and then press the OK button 5 The setting to shut off the power automatically is disabled Note Yo...

Page 271: ...Speed USB the printer operates at the slower speed of Full Speed or Low Speed In this case the printer works properly but printing scanning speed may slow down due to the communication speed USB Connection Not Recognized Check1 Check that printer is turned on Check2 Unplug the USB cable from the printer and the computer and then connect it again As the illustration below the USB port is at the bac...

Page 272: ... the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Is the Hi Speed USB driver working properly on your computer Make sure the latest Hi Speed USB driver is working properly and install the latest version of the Hi Speed USB driver for your computer if necessary Importan...

Page 273: ... language 1 Press Setup button once or twice to display the Setup menu screen 1 2 Press button 1 times and press OK button 2 3 Press button 3 times and press OK button 3 4 Use button to select language for LCD and press OK button 4 The desired language appears on the LCD 273 ...

Page 274: ...ation and Download Problems Failed to MP Drivers Printer Driver Installation Windows Updating MP Drivers Printer Driver in Network Environment Windows Disable Function to Send Usage Information of Printer 274 ...

Page 275: ...iver 1 For Windows 11 Select Settings Apps Select Apps features For Windows 10 Select Settings Apps For Windows 8 1 Windows 7 Select Control Panel Programs and Features 2 Check if there is Canon XXX series MP Drivers or Canon XXX series Printer Driver 2 you want to install in list XXX is the model name 3 If you find MP Drivers Printer Driver for printer you want to install uninstall it 3 If not fo...

Page 276: ... Printer Driver for your model on the download page of the Canon website After the download is completed overwrite and install the new version of the MP Drivers Printer Driver according to the specified installation procedure Note The network settings on the printer are not affected so the printer can be used on the network without redoing settings 276 ...

Page 277: ...Errors and Messages Four Digit Alphanumeric Code Is Displayed on LCD When Error Occurred Message Is Displayed 277 ...

Page 278: ...ayed on the printer s LCD or your computer screen Some errors may display a four digit alphanumeric code along with the error message The characters represent a support code error number For details on each support code see List of Support Codes for Printer Errors 278 ...

Page 279: ...displayed Take the appropriate action described in the message When a Support Code and a Message are displayed on the Computer Screen Windows When a Support Code and a Message are displayed on the Printer s LCD For details on how to resolve errors with Support Codes see List of Support Codes for Printer Errors For details on how to resolve errors without Support Codes see Message Is Displayed 279 ...

Page 280: ...take the appropriate action Error Regarding Power Cord Being Unplugged Is Displayed Windows The printer may have been unplugged while it was on Check the error message displayed on the computer and click OK The printer starts printing See Unplugging the Printer to unplug the printer correctly Writing Error Output Error Communication Error Windows Check1 If the ON lamp is off make sure printer is p...

Page 281: ...port Note If the USB Printing Support Properties screen is not displayed make sure the printer is correctly connected to the computer Check2 Make sure printer is properly connected to computer 3 Click General tab and check for a device problem 3 If a device error is shown see Windows Help to resolve it Other Error Messages Windows Check If an error message is displayed somewhere other than printer...

Page 282: ...Try printing again once the current job is complete 282 ...

Page 283: ...es not leak Pack the printer in a sturdy box so that it is placed with its bottom facing down using sufficient protective material to ensure safe transport Do not tilt the printer otherwise ink may leak When a shipping agent is handling transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE Please handle ...

Page 284: ...ortant If you pack the printer without closing the ink valve ink may leak out Be sure to close the ink valve before packing the printer Note If the ink valve lever is already tilted to the left and the ink valve is closed leave it in place 4 Make sure tank caps are closed securely 4 5 Close top cover gently 5 284 ...

Page 285: ...and power cord 3 4 Use adhesive tape to secure all covers on the printer to keep them from opening 4 5 Pack printer in plastic bag 5 Seal the mouth of the plastic bag with the tape or tie it tightly so that ink does not leak 6 Pack printer in box 6 Attach the protective material to the printer to pack it securely in the box 285 ...

Page 286: ...Important Carry the printer as shown in the illustration below If you hold the cassette when carrying the cassette may come off from the printer 286 ...

Page 287: ...1ZZZ 1000 1003 1070 1200 1215 1262 1300 1303 1304 1309 1310 1313 1369 136A 1401 1403 1405 140B 1434 147C 147D 1496 15A1 15A2 1643 1723 1724 1725 1726 1727 1871 1890 2000 to 2ZZZ 2110 2113 2114 2120 2123 21F0 2200 2500 3000 to 3ZZZ 3252 3413 3440 3441 3442 3443 3444 3445 3446 3447 4000 to 4ZZZ 4103 4104 495A 5000 to 5ZZZ 5100 5200 5207 5400 5700 5C02 5C30 6000 to 6ZZZ 6000 6001 6004 6500 6700 6701 ...

Page 288: ...00 Note For information on how to deal with paper jams see What to Do When Paper Is Jammed If the paper is not jammed the support code is not displayed and the paper is not fed normally see What to Do If Paper Is Not Fed Normally 288 ...

Page 289: ...to Do When Small Paper Sizes Are Jammed Check2 Is the jammed paper visible in the paper output slot A Removing Jammed Paper through Paper Output Slot Check3 Is the jammed paper visible in the feed slot of the rear tray B Remove any paper other than the jammed paper on the rear tray and then check if the jammed paper is visible in the feed slot of the rear tray Removing Jammed Paper through Feed Sl...

Page 290: ...inside Printer 2 Press printer s OK button 2 The printer resumes printing Reprint the page you were printing if it was not printed properly due to the paper jam If you turned off the printer in step 1 all jobs in the print queue are canceled Redo the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly We recommend using paper sizes other than A5 t...

Page 291: ... and loading it correctly We recommend using paper sizes other than A5 to print documents with photos or graphics A5 paper may curl and jam as it leaves the printer 3 Press printer s OK button 3 The printer resumes printing Reprint the page you were printing if it was not printed properly due to the paper jam If the measures above do not solve the problem a bit of paper may remain in the printer S...

Page 292: ...Cassette Note The loadable paper in the cassette is A4 Letter A5 B5 or Executive size plain paper 3 Pull out paper output tray 3 4 Press printer s OK button 4 The printer resumes printing Reprint the page you were printing if it was not printed properly due to the paper jam If the measures above do not solve the problem a bit of paper may remain in the printer See Removing Jammed Paper inside Prin...

Page 293: ...ratch this part by touching it with paper or your hand it could damage the printer 4 Check if jammed paper is under print head holder 4 If the jammed paper is under the print head holder move the print head holder to the far right or left whichever makes it easier to remove the paper When moving the print head holder hold the top of the print head holder and slide it slowly to the far right or lef...

Page 294: ...5 Hold jammed paper firmly with both hands 5 If the paper is rolled up pull it out and grasp the edges of the paper 294 ...

Page 295: ...ears when you pull out it a bit of paper may remain in the printer Check the following and remove any remaining paper Any paper left under the print head holder Any small bits of paper left in the printer Any paper left in the left and right empty spaces D in the printer 8 Close top cover 8 To close the top cover hold it up once and then take it down gently 295 ...

Page 296: ...ote Make sure you are using suitable paper and loading it correctly We recommend using paper sizes other than A5 to print documents with photos or graphics A5 paper may curl and jam as it leaves the printer 11 Redo printing 11 All jobs in the print queue are canceled Redo the printing If the measures above do not solve the problem see Removing Jammed Paper from Rear Side 296 ...

Page 297: ... unplug it 2 3 Retract rear tray and paper output tray 3 4 Turn printer so that rear side of printer faces toward you 4 Important When changing the orientation of the printer do not turn the printer upside down or tilt it The ink may leak out 5 Detach rear cover 5 Pull out the rear cover 297 ...

Page 298: ...up pull it out and grasp the edges of the paper Note Do not touch the inner parts of the printer If you are unable to remove the jammed paper follow the steps below to detach the transport unit and then remove the paper 1 Detach transport unit 1 Lift up the transport unit and pull it out 298 ...

Page 299: ... not touch the inner parts of the printer 3 Make sure all jammed paper is removed 3 4 If parts A are raised tip them toward you 4 Important If you replace the transport unit without lowering parts A toward you it could damage the printer 299 ...

Page 300: ...lace transport unit 5 Insert the transport unit slowly all the way into the back of the printer and take down the transport unit 7 Attach rear cover 7 Push in the rear cover until it is closed completely 300 ...

Page 301: ...hics A5 paper may curl and jam as it leaves the printer 10 Redo printing 10 All jobs in the print queue are canceled Redo the printing Note If the 1300 error recurs check the feed slot of the rear tray again If a foreign object is inside the rear tray refer to Check3 in What to Do If Paper Is Not Fed Normally and take appropriate action If the measures above do not solve the problem contact your n...

Page 302: ... When transporting the printer for repairing it see Repairing Your Printer 302 ...

Page 303: ...rear tray Paper is not loaded in the rear tray properly What to Do Load paper in the rear tray correctly Loading Photo Paper Plain Paper in Rear Tray Loading Envelopes in Rear Tray After loading the paper in the rear tray follow the messages displayed on the printer s LCD 303 ...

Page 304: ...o Do Load paper in the cassette correctly Loading Plain Paper in Cassette After loading the paper in the cassette follow the messages displayed on the printer s LCD Note This error may occur if the transport unit is not installed correctly Refer to the following page to check the transport unit Removing Jammed Paper from Rear Side 304 ...

Page 305: ...aper cannot be fed because the paper feed rollers are dirty What to Do Press the printer s Stop button to cancel printing Then perform the paper feed roller cleaning of the rear tray Cleaning Paper Feed Rollers 305 ...

Page 306: ...1200 Cause Top cover is open What to Do Close the top cover and wait for a while Make sure to close the top cover after refilling ink or other operations 306 ...

Page 307: ...and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 307 ...

Page 308: ...ge may not be installed properly or may not be compatible with this printer What to Do Turn off the printer remove the maintenance cartridge and then reinstall it correctly Refer to Replacing Maintenance Cartridge for details on removing and installing the maintenance cartridge 308 ...

Page 309: ...he maintenance cartridge is not installed What to Do Turn off the printer and then install the maintenance cartridge Refer to Replacing Maintenance Cartridge for details on installing the maintenance cartridge 309 ...

Page 310: ...tenance cartridge cannot be used This printer cannot use maintenance cartridges that have been installed in other printers What to Do Turn off the printer and then replace with a new maintenance cartridge Replacing Maintenance Cartridge 310 ...

Page 311: ...ge may not be installed properly or may not be compatible with this printer What to Do Turn off the printer remove the maintenance cartridge and then reinstall it correctly Refer to Replacing Maintenance Cartridge for details on removing and installing the maintenance cartridge 311 ...

Page 312: ...lace the maintenance cartridge Replacing Maintenance Cartridge The condition of the maintenance cartridge when this error is displayed will depend on where and how the printer is used When this message is displayed you must replace the maintenance cartridge 312 ...

Page 313: ...at to Do The printer will not be able to print with a full maintenance cartridge Press the printer s OK button to cancel the error and then prepare a new maintenance cartridge For details on the maintenance cartridge see Replacing Maintenance Cartridge 313 ...

Page 314: ... Do Open the top cover and make sure that shipping tape and protective material have been removed from the print head holder If the shipping tape or protective material is still there remove it and close the top cover In the case of the first printer setup click here select your printer name on the page and follow the instructions 314 ...

Page 315: ...registered on the printer the following message appears on the printer s LCD Paper settings specified on the printer driver when printing Paper size A5 Media type Plain paper Paper information for the cassette registered on the printer Paper size A4 Media type Plain paper What to Do Press the printer s OK button to display the screen below Use the buttons to select the appropriate action and press...

Page 316: ... Settings on the Printer Driver and the Printer Media Type Windows Paper Settings on the Printer Driver and the Printer Paper Size Windows Cancel Cancels printing Select this option when you want to change the paper settings specified when printing Change the paper settings and try printing again Note You can configure the setting to hide the misprint prevention message When set to hide the messag...

Page 317: ...tte paper information registered on the printer the following message appears on the printer s LCD Paper settings specified on the printer driver when printing Paper size A5 Media type Plain paper Paper information for the rear tray and the cassette registered on the printer Paper size A4 Media type Plain paper What to Do Press the printer s OK button to display the screen below Use the buttons to...

Page 318: ... following Paper Settings on the Printer Driver and the Printer Media Type Windows Paper Settings on the Printer Driver and the Printer Paper Size Windows Cancel Cancels printing Select this option when you want to change the paper settings specified when printing Change the paper settings and try printing again Note You can configure the setting to hide the misprint prevention message When set to...

Page 319: ...registered on the printer the following message appears on the printer s LCD Paper settings specified on the printer driver when printing Paper size A5 Media type Plain paper Paper information for the rear tray registered on the printer Paper size A4 Media type Plain paper What to Do Press the printer s OK button to display the screen below Use the buttons to select the appropriate action and pres...

Page 320: ... the Printer Driver and the Printer Media Type Windows Paper Settings on the Printer Driver and the Printer Paper Size Windows Cancel Cancels printing Select this option when you want to change the paper settings specified when printing Change the paper settings and try printing again Note You can configure the setting to hide the misprint prevention message When set to hide the message printing b...

Page 321: ...l the error You cannot replace the internal parts of the printer yourself Contact your nearest Canon service center to request a repair as soon as possible Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repair see Repairing Your Printer 321 ...

Page 322: ...3252 Cause The maintenance cartridge is almost full What to Do The printer will not be able to print with a full maintenance cartridge Press the printer s OK button to clear the error message 322 ...

Page 323: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Change the print settings specified when printing and retry printing 323 ...

Page 324: ...o print head holder motion be careful not to touch clear film A white belt B or tubes C If you soil or scratch this part by touching it with paper or your hand it could damage the printer Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transport...

Page 325: ...aning the Print Heads Windows Cleaning the Print Heads macOS How to Perform Ink Flush From the printer s operation panel If the error recurs after taking the above actions contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 325 ...

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