Canon G540 Online Manual Download Page 266

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Check3

Make sure Printer Driver is installed correctly.

Uninstall the Printer Driver following the procedure described in Deleting the Unnecessary Printer Driver and
click here to reinstall them.

Check4

When printer is connected to your computer with a USB cable, check device

status from your computer.

Follow the procedure below to check the device status.

1. Select

Control Panel

Hardware and Sound

Device Manager

Note

• If the

User Account Control

screen appears, select

Continue

2. Open

USB Printing Support Properties

Double-click

Universal Serial Bus controllers

and

USB Printing Support

Note

• If the

USB Printing Support Properties

screen does not appear, make sure the printer is

•

correctly connected to the computer.

Check2

Make sure printer is properly connected to computer.

3. Click

General

tab and check for a device problem.

If a device error is shown, see Windows Help to resolve it.

Other Error Messages (Windows)

Check

If an error message appears outside printer status monitor, check the

following:

• "

Could not spool successfully due to insufficient disk space

•

Delete any unnecessary files to increase the amount of free space on the disk.

• "

Could not spool successfully due to insufficient memory

•

Close other applications to increase the available memory.

If you still cannot print, restart your computer and retry the printing.

• "

Printer driver could not be found

•

Uninstall the Printer Driver following the procedure described in Deleting the Unnecessary Printer Driver
and click here to reinstall them.

• "

Could not print Application name

- File name"

•

Try printing again once the current job is complete.

266

Summary of Contents for G540

Page 1: ...G500 series Online Manual English...

Page 2: ...IJ Network Device Setup Utility macOS 48 IJ Network Device Setup Utility 49 Starting Up IJ Network Device Setup Utility 50 Diagnosing and Repairing Network Settings 51 List of Models Which Does Not Su...

Page 3: ...fety 100 Safety Precautions 101 Regulatory Information 104 WEEE EU EEA 105 Handling Precautions 116 Legal Restrictions on Printing 117 Printer Handling Precautions 118 Transporting Your Printer 119 Wh...

Page 4: ...148 Other dev settings 152 Language selection 153 Firmware update 154 Reset setting 155 Feed settings 156 Ink level monitor 157 ECO settings 158 Quiet setting 159 System information 160 Specifications...

Page 5: ...ireless Router or Changed Router Settings 208 Printer Settings Smartphone Tablet Troubles for Network 210 Manually Solved Network Troubles 211 Checking Network Information of Printer 218 Restoring to...

Page 6: ...0 Updating MP Drivers Printer Driver in Network Environment Windows 261 Errors and Messages 262 Four Digit Alphanumeric Characters Appear on LCD 263 When Error Occurred 264 Message Support Code Appear...

Page 7: ...4103 293 5100 294 5200 295 6000 296...

Page 8: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 8...

Page 9: ...onal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to...

Page 10: ...ws For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace ri...

Page 11: ...S A and licensed to Canon Inc Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk Inc and or its subsidiaries and or affiliates in the USA and or other countries QR Code is a regi...

Page 12: ...orm shall mean the preferred form for making modifications including but not limited to software source code documentation source and configuration files Object form shall mean any form resulting from...

Page 13: ...4 any medium with or without modifications and in Source or Object form provided that You meet the following conditions 1 You must give any other recipients of the Work or Derivative Works a copy of t...

Page 14: ...all other commercial damages or losses even if such Contributor has been advised of the possibility of such damages 9 Accepting Warranty or Additional Liability While redistributing the Work or Deriva...

Page 15: ...TITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWI...

Page 16: ...PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURP...

Page 17: ...sclaimer in the documentation and or other materials provided with the distribution Neither the name of Cisco Inc Beijing University of Posts and Telecommunications nor the names of their contributors...

Page 18: ...hat the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must...

Page 19: ...HER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LEADTOOLS Copyright C 19...

Page 20: ...ERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRA...

Page 21: ...fornia Berkeley Copyright c 1981 2000 The Regents of the University of California All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provi...

Page 22: ...t in parts or full form without having to pay us royalty free usage o You may not pretend that you wrote this software If you use it or only parts of it in a program you must acknowledge somewhere in...

Page 23: ...orks thereof for any purpose and to authorize others to exercise some or all of the rights granted herein subject to the following conditions o Redistribution of source code must retain this license f...

Page 24: ...ct special incidental or consequential as a result of the reproduction modification distribution or other use of the TWAIN Toolkit JSON for Modern C Copyright c 2013 2017 Niels Lohmann Permission is h...

Page 25: ...ight c 2014 Kenneth MacKay All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributio...

Page 26: ...T STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE ISC License Copyright c 2013 2017 Fran...

Page 27: ...e this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentatio...

Page 28: ...VIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE...

Page 29: ...ng information The following information on the printer s network setting is printed out Some setting values are not displayed depending on the printer settings Item Num ber Item Description Setting 1...

Page 30: ...X XXX 3 2 15 TCP IPv6 TCP IPv6 Enable Disable 3 2 16 Link Local Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 17 Link Local Prefix Length Link local prefix length XXX 3 2 18 S...

Page 31: ...2 Connection Connection status Active Inactive 3 3 3 SSID SSID Wireless Direct network name SSID 3 3 4 Password Password Wireless Direct password 3 3 5 Channel Channel 3 3 3 6 Encryption Encryption m...

Page 32: ...g Enable Disable 5 13 PictBridge Commun PictBridge Communica tion Enable Disable 5 14 DNS Server Obtain DNS server ad dress automatically Auto Manual 5 15 Primary Server Primary server address XXX XXX...

Page 33: ...LPR setting Enable RAW protocol Enable LLMNR Enable PictBridge commun Enable disable Enable XX represents alphanumeric characters Default value depends on printer To check value use operation panel L...

Page 34: ...2 The password is specified automatically when the printer is turned on for the first time 34...

Page 35: ...rinter Important You can connect up to 5 devices to the printer at the same time with Wireless Direct Check the usage restrictions and switch the printer to the Wireless Direct Restrictions Changing P...

Page 36: ...Select DIRECT XXXX G500series X represents alphanumeric characters from list on 2 your smartphone tablet computer Note If DIRECT XXXX G500series does not appear on the list Wireless Direct is not ena...

Page 37: ...elect a setting item 6 Press button to switch the desired setting item Change name SSID Change the identifier SSID for Wireless Direct The identifier SSID is the printer s name device name displayed o...

Page 38: ...enter uppercase lowercase numbers symbols One character can be erased by pressing the Back button 3 Confirm the input contents and press and hold OK button 3 4 Check displayed message select Yes and p...

Page 39: ...an unauthorized access we recommend you should select the setting to display the confirmation screen Note If you change the Wireless Direct setting of the printer also change the wireless router sett...

Page 40: ...t the connection between the device and wireless router will be disabled In that case the connection of the device may switch to a mobile data connection automatically depending on your device Transmi...

Page 41: ...dows you can perform network settings using IJ Network Device Setup Utility IJ Network Device Setup Utility Windows Diagnosing and Repairing Network Settings Windows macOS You can diagnose or repair n...

Page 42: ...ed while the setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you connect to a network with no...

Page 43: ...and then redo the settings Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct When...

Page 44: ...Network Connection Tips Windows macOS Detect Same Printer Name Switching Printer s Connection to Network or Terminal Devices 44...

Page 45: ...cOS The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the p...

Page 46: ...n Method If you want to switch the connection method to USB when the printer is used with a LAN connection check the following items For Windows Click here and perform setup For macOS Click here and p...

Page 47: ...4 If message saying setup is completed appears press OK button 4 For macOS See Changing the Connection Mode 47...

Page 48: ...vice Setup Utility macOS IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repai...

Page 49: ...puter on which it is installed In addition IJ Network Device Setup Utility restores the status of the printer and computer Important To use the printer over LAN make sure you have the equipment necess...

Page 50: ...ct IJ Network Device Setup Utility When you start up IJ Network Device Setup Utility the screen below appears Enter the password specified for your computer and select Install Helper IJ Network Device...

Page 51: ...ist of Models Which Does Not Support Diagnosis and Repair Function IJ Network Device Setup Utility starts checking the computer settings when it starts up Perform operations following the instructions...

Page 52: ...ction of IJ Network Device Setup Utility G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4000 series PRO 520 PRO 540 PRO 560 PRO 540S PRO 560S PRO...

Page 53: ...Handling Paper Ink Tanks etc Loading Paper Refilling Ink Tanks 53...

Page 54: ...Loading Paper Loading Plain Paper Photo Paper Loading Envelopes 54...

Page 55: ...Prepare paper 1 Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is cu...

Page 56: ...the paper the leading edge may rise and printing may be shifted Make sure that the leading edge of the paper does not rise such as by holding the part that protrudes from the rear tray 3 Pull out the...

Page 57: ...H PRINT SIDE FACING UP 6 After loading paper on the rear tray the paper information registration screen for the rear tray appears on the LCD 7 Slide right paper guide to align with both sides of paper...

Page 58: ...Always load paper in portrait orientation F Loading paper in landscape orientation G can cause paper jams Note Do not load sheets of paper higher than the load limit mark H 8 Close feed slot cover ge...

Page 59: ...ink is used and sprayed distance from nozzles etc that allow you to print to that type with optimal image quality The wrong paper settings may cause poor printout color quality or scratches on the pr...

Page 60: ...ut paper with your hands or use the printer in a place where the paper does not fall If the paper falls the printed side may become dirty or scratched Also when supporting the paper with hands be sure...

Page 61: ...e envelopes 1 Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite direction If the cor...

Page 62: ...3 Pull out the paper output tray B and the output tray extension C 3 4 Open the feed slot cover D 4 5 Slide right paper guide E to open both paper guides 5 62...

Page 63: ...the paper information registration screen for the rear tray appears on the LCD Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up 7 Slide right pap...

Page 64: ...Note Do not load envelopes higher than the load limit mark F 8 Close feed slot cover gently 8 64...

Page 65: ...ed to register the paper information Note To prevent incorrect printing this printer has a function that detects whether the settings for the paper loaded on the rear tray matches the paper settings B...

Page 66: ...Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level Ink Tips 66...

Page 67: ...the ink level correctly From the printer Ink level monitor From the computer Changing the remaining ink level notification setting If the remaining ink level notification function is disabled visuall...

Page 68: ...This can cause trouble with the printer 3 Open the tank cap C of the ink tank to be refilled 3 D Yellow E Magenta F Cyan G Red H Black I Gray Important Carefully open the tank cap of the ink tank Ink...

Page 69: ...he ink bottle s tip with the ink tank s inlet K slowly stand the bottle upside down and push the bottle into the inlet The ink tank is refilled Support the bottle with your hand so that it does not fa...

Page 70: ...nd remove the bottle from the inlet while slowly tilting it Important Do not leave ink bottles in ink tanks Close the bottle cap of the ink bottle securely and store the ink bottle upright 7 Close the...

Page 71: ...ay warp and cause ink leakage or ink may become poor quality Do not subject ink bottles to impacts Ink bottles may be damaged or bottle caps may come off by such impact and ink may leak Do not transfe...

Page 72: ...occurs the error message appears on the LCD When Error Occurred The remaining ink level notification function works from initial printing to the time when one of the inks reaches the lower limit line...

Page 73: ...e consumed Cleaning function The cleaning function helps the printer to suck air bubbles or ink itself from the nozzle and thus prevents print quality degradation or nozzle clogging Important The used...

Page 74: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 74...

Page 75: ...he print result Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven Step1 Print the nozzle check pattern From the printer Printing the Nozzle Check Patter...

Page 76: ...ink flush Ink flush consumes a great amount of ink Frequent ink flush can rapidly consume ink so perform ink flush only when necessary Important If ink flush is performed when the remaining ink level...

Page 77: ...Adjusting Print Head Position 77...

Page 78: ...ter sized plain paper 1 Check that printer is turned on 1 2 Load a sheet of A4 or Letter sized plain paper in the rear tray 2 Loading Plain Paper Photo Paper 3 Press the Setup button use the button to...

Page 79: ...sary Check if there are horizontal streaks in the pattern If there are horizontal streaks in the pattern A Good B Bad horizontal streaks are present If any color in the pattern is not printed Example...

Page 80: ...n use the button to select Maintenance and press the OK 2 button LCD and Operation Panel 3 Use the button to select Cleaning and then press the OK button 3 The printer starts cleaning the print head D...

Page 81: ...use the button to select Maintenance and press the OK 2 button LCD and Operation Panel 3 Use button to select Deep Cleaning and press OK button 3 The printer starts cleaning the print head deeply Do...

Page 82: ...y 2 Loading Plain Paper Photo Paper 3 Press the Setup button use the button to select Maintenance and press the OK 3 button LCD and Operation Panel 4 Use the button to select Head alignment and then p...

Page 83: ...Performing Maintenance Functions from Your Computer macOS Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position 83...

Page 84: ...and click Options Supplies 2 3 Click Show Printer Webpage in General tab 3 Remote UI starts Note The password may have to be entered after Remote UI starts In such a case enter the password and click...

Page 85: ...maining 3 Perform Cleaning 3 Click Yes Print head Cleaning starts 4 Complete Cleaning 4 Next the message for Nozzle Check pattern printing is displayed 5 Check the results 5 To check whether the print...

Page 86: ...ing turn off the power wait 24 hours without pulling out the power plug and then perform Deep Cleaning again If print results still do not improve perform Ink Flush Ink Flush uses a large volume of in...

Page 87: ...form Ink Flush only when necessary If Ink Flush is run when the remaining ink level is insufficient it may cause a failure Note If there is no sign of improvement after performing Ink Flush the ink ma...

Page 88: ...ears 3 Load paper in printer 3 Load two sheets of A4 size or Letter size plain paper into the rear tray 4 Run head position adjustment 4 Check that the printer power is on and then click Yes Head alig...

Page 89: ...Cleaning Cleaning Exterior Surfaces Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning 89...

Page 90: ...as it is cleaned without paper 5 Clean the paper feed rollers with paper 5 1 Make sure that the paper feed rollers have stopped rotating and then load three sheets of A4 1 or Letter sized plain paper...

Page 91: ...3 Turn on the power then clean the paper feed rollers again 3 If the problem is not resolved after cleaning the paper feed roller contact your nearest Canon service center to request a repair 91...

Page 92: ...of paper 1 Make sure that the power is turned on then remove any paper from the rear tray 1 2 Prepare paper 2 1 Fold a single sheet of A4 or Letter sized plain paper in half widthwise then unfold the...

Page 93: ...LCD and Operation Panel 4 Use button to select Btm Plate Cleaning and press OK button 4 The paper cleans the inside of the printer as it feeds through the printer Check the folded parts of the ejected...

Page 94: ...olved after performing cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton swab or the like Important Before cleaning the printer turn...

Page 95: ...s full an error message is displayed and the printer stops working until it is replaced with a new one Do not touch the terminal A or opening B of the maintenance cartridge Note When purchasing a new...

Page 96: ...areful not to drop or place the removed maintenance cartridge on a desk or something Dirt on the bottom may adhere to it or the ink inside may be scattered Put the used one immediately into the plasti...

Page 97: ...new maintenance cartridge straight until it stops 7 8 Attach the maintenance cover 8 Align the tab on the back of the maintenance cover with the hole on the printer and close it 9 Insert the coin scr...

Page 98: ...ck the maintenance cartridge status 3 A symbol appears in the area A if there is any information about the used space of the maintenance cartridge The maintenance cartridge is almost full Prepare a ne...

Page 99: ...ur Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters and...

Page 100: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 100...

Page 101: ...lose to the flammable solvents such as alcohol or thinner Do not open or modify the printer Use only the power cord cables that came with your printer Do not use these cables with other devices Do not...

Page 102: ...sufficient care to prevent ink from spattering onto surroundings Ink may stain clothes or other belongings permanently Washing may not remove ink stains Do not leave ink bottles in areas exposed to h...

Page 103: ...the power outlet clear at all times so you can easily unplug the power cord if necessary Never remove the plug by pulling on the cord General Notices Do not tilt the printer stand it on end or turn i...

Page 104: ...Regulatory Information Interference Do not use the printer around medical equipment or other electronic devices Signals from the printer may interfere with the correct operation of these devices 104...

Page 105: ...ische Union und EWR Norwegen Island und Liechtenstein Dieses Symbol weist darauf hin dass dieses Produkt gem der EU Richtlinie ber Elektro und Elektronik Altger te 2012 19 EU und nationalen Gesetzen...

Page 106: ...rd inzamelpunt bijvoorbeeld wanneer u een nieuw gelijksoortig product aanschaft of bij een geautoriseerd inzamelpunt voor hergebruik van elektrische en elektronische apparatuur EEA Een onjuiste afvoer...

Page 107: ...i sobre els punts on podeu lliurar aquest producte per procedir al seu reciclatge adreceu vos a la vostra oficina municipal a les autoritats encarregades dels residus al pla de residus homologat per l...

Page 108: ...sobre a devolu o e reciclagem de produtos REEE v a www canon europe com weee G lder kun i Europ iske Union og E S Norge Island og Liechtenstein Dette symbol angiver at det p g ldende produkt ikke m bo...

Page 109: ...takte lokale myndigheter et godkjent WEEE program eller husholdningens renovasjonsselskap Du finner mer informasjon om retur og resirkulering av WEEE produkter p www canon europe com weee Vain Euroopa...

Page 110: ...anisation om du vill ha mer information om var du kan l mna den kasserade produkten f r tervinning F r mer information om inl mning och tervinning av WEEE produkter se www canon europe com weee Pouze...

Page 111: ...produkt lub do autoryzowanego punktu gromadzenia zu ytego sprz tu elektrycznego i elektronicznego w celu poddania go recyklingowi Usuwanie tego typu odpad w w nieodpowiedni spos b mo e mie negatywny w...

Page 112: ...rekt vai 2012 19 ES par elektrisko un elektronisko iek rtu atkritumiem EEIA un viet jiem ties bu aktiem no izstr d juma nedr kst atbr voties izmetot to kop ar sadz ves atkritumiem is izstr d jums ir j...

Page 113: ...hten tajn Ta simbol pomeni da tega izdelka v skladu z direktivo OEEO 2012 19 EU in dr avno zakonodajo ne smete odvre i v gospodinjske odpadke Ta izdelek morate odlo iti na ustrezno zbiralno mesto na p...

Page 114: ...Samo za Europsku uniju i EEZ Norve ka Island i Lihten tajn Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s ku nim otpadom sukladno WEEE Direktivi 2012 19 EC i va em nacionalnom zakonu Ov...

Page 115: ...na ispravnom odlaganju ovog proizvoda e doprineti efikasnom kori enju prirodnih resursa Za vi e informacija o tome gde mo ete da predate va u staru opremu radi recikliranje vas molimo da kontaktirate...

Page 116: ...ing Precautions Canceling Print Jobs Legal Restrictions on Printing Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High...

Page 117: ...it Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of...

Page 118: ...place any object on the top cover Do not place any object on the top cover It will fall into the rear tray when the top cover is opened and cause the printer to malfunction Also place the printer whe...

Page 119: ...ter in a sturdy box so that it is placed with its bottom facing down using sufficient protective material to ensure safe transport Do not tilt the printer Ink may leak When a shipping agent is handlin...

Page 120: ...atically 4 Open the top cover A 4 Important Do not touch tubes or other parts inside the printer This can cause trouble with the printer 5 Turn the ink valve lever B to the left 5 Important The inside...

Page 121: ...ction or damage to the printer making the printer unable to print 8 Open the top cover again 8 9 Remove the carriage stopper C and insert it all the way into the hole in the printer side 9 Pull the ca...

Page 122: ...4 transportation Then pack the printer in the plastic bag Close and seal the opening of the bag with an object such as tape so as not to leak ink 15 Attach the protective material to the printer when...

Page 123: ...ay be stored in the printer When sending the printer for repair lending or transferring the printer to another person or disposing of the printer please be sure to follow the steps below in order to d...

Page 124: ...press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned o...

Page 125: ...Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters and Symbols 125...

Page 126: ...Main Components Front View Rear View Inside View Operation Panel 126...

Page 127: ...e paper guides and close it before printing E Rear Tray Load paper here Two or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a time L...

Page 128: ...the maintenance cartridge see Replacing Maintenance Cartridge C Maintenance Cover Open when replacing the maintenance cartridge D USB Port Plug in the USB cable to connect the printer with a computer...

Page 129: ...e low tanks Refilling Ink Tanks C Upper limit line Indicates the maximum capacity of the ink D Single dot Indicates the amount of ink required when performing ink flush E Lower limit line Indicates th...

Page 130: ...G Print Head Holder The print head is pre installed 130...

Page 131: ...tton Finalizes your selection of items Also used to resolve errors G and buttons Used to select a setting item These buttons are also used for entering characters H Back button Returns the LCD to the...

Page 132: ...Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 132...

Page 133: ...off if the ON lamp is lit the printer is on Note It may take a while for the printer to start printing immediately after you turn on the printer The LCD will turn off if the printer is not operated f...

Page 134: ...is displayed on the LCD see When Error Occurred You can set the printer to automatically turn on when a print operation is performed from a computer connected by USB cable or wireless network This fe...

Page 135: ...ote You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default From the pri...

Page 136: ...cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the pow...

Page 137: ...ON lamp is off Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer...

Page 138: ...If the icon appears on the standby screen it indicates that Wi Fi is enabled and the printer is connected to the wireless router Depending on the signal state the icon will change Signal strength 81 o...

Page 139: ...meric 1234567890 SP Symbols _ SP SP Indicates a space Note Only the input modes or characters available for input appear in their respective screens Entering Numbers Letters and Symbols Use the button...

Page 140: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel 140...

Page 141: ...Changing Printer Settings from Your Computer macOS Managing the Printer Power Changing the Printer Operation Mode 141...

Page 142: ...ction automatically turns on the printer when data is received 1 Selecting Printer settings from Remote UI 1 2 Click Energy saving settings 2 3 Complete the following settings 3 Auto power off Specify...

Page 143: ...ismatch If the check box is deselected at the time of printing from PC you can continue to print without the message display even if the paper settings set in the Print dialog differs from the paper i...

Page 144: ...peration Panel Setting Items on Operation Panel Print settings LAN settings PictBridge settings Smartphone print Other dev settings Language selection Firmware update Reset setting Feed settings Ink l...

Page 145: ...1 2 Press the Setup button 2 The Setup menu screen is displayed 3 Select Device settings and then press the OK button 3 The Device settings screen is displayed 4 Select a setting item to adjust and th...

Page 146: ...ettings Language selection ECO settings Quiet setting Items for Paper Printing Print settings PictBridge settings Smartphone print Feed settings Items for Maintenance Management LAN settings Firmware...

Page 147: ...e original image as needed Important Settings will become ineffective in the following situations Printing from a PictBridge Wi Fi supporting device Note When performing settings from application soft...

Page 148: ...on screen instructions of the connecting device for the setup procedure Manual connect Select when you perform settings for Wi Fi manually using the operation panel of the printer WPS Push button Sel...

Page 149: ...settings of the printer such as its IP address and SSID For more information on the printer s network setting is printed out Printing Network Settings Important The network settings printout contains...

Page 150: ...racters for the name Note You cannot use the same service name as that already used for other LAN connected devices LPR setting Enables disables the LPR setting RAW protocol Enables disables RAW print...

Page 151: ...IPsec settings Selecting Enable allows you to specify the IPsec settings 151...

Page 152: ...configurations will be performed Enab disab pairing Set the printer s Wi Fi pairing function to enable or disable Additional pairing On another function permit or prohibit Canon PRINT Inkjet SELPHY p...

Page 153: ...sh German French Italian Spanish Portuguese Dutch Danish Norwegian Swedish Finnish Russian Ukrainian Polish Czech Slovene Hungarian Slovak Croatian Romanian Bulgarian Turkish Greek Estonian Latvian Li...

Page 154: ...uter If Cannot connect to the server try again is displayed on the LCD press the OK button and try again after a while Current version You can check the current firmware version Update notification Yo...

Page 155: ...tings such as the paper size or media type back to the default All data Sets all settings you made to the printer back to the default The administrator password specified by Remote UI or IJ Network De...

Page 156: ...tings you can specify by the printer driver Windows or on the LCD Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size Det pa...

Page 157: ...aining ink level notification function from disabled to enabled it is necessary to refill all ink tanks up to the upper limit line Refilling Ink Tanks Reset ink lev count Resets the remaining ink coun...

Page 158: ...p button 2 The Setup menu screen is displayed 3 Select ECO settings and then press the OK button 3 4 Select Auto power off and then press the OK button 4 5 Select a time to turn off the printer and th...

Page 159: ...d you can reduce the operating noise while printing is in progress Important When ON is selected operating speed may be reduced compared to when OFF is selected This function may not be so effective d...

Page 160: ...splays the current firmware version Printer name Displays the printer name currently specified Serial number Displays the printer serial number Printed sheet count Displays the printed sheet count in...

Page 161: ...s Temperature 59 to 86 F 15 to 30 C Humidity 10 to 80 RH no condensation For the temperature and humidity conditions of papers such as photo paper refer to the paper s packaging or the supplied instru...

Page 162: ...ements Conform to the operating system s requirements when higher than those given here Windows Operating System Windows 10 Windows 8 1 Windows 7 SP1 Note Operation can only be guaranteed on a PC with...

Page 163: ...Information in this manual is subject to change without notice 163...

Page 164: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Before Printing on Art Paper Print Area 164...

Page 165: ...available in some countries or regions Note that in the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP1...

Page 166: ...When printing photos saved on a PictBridge Wi Fi compliant device you must specify the page size and media type Printing from Digital Camera When using art paper see Before Printing on Art Paper Page...

Page 167: ...velope Monarch Card 2 17 x3 58 Special sizes Minimum size 2 17 x 3 50 in 55 0 x 89 0 mm Maximum size 8 50 x 47 24 in 216 0 x 1200 0 mm When Height of Page Size is set to a value exceeding 26 61 in 676...

Page 168: ...sheets Paper for printing photos Media Name Model No Rear Tray Glossy Photo Paper Everyday Use GP 501 GP 508 2 Photo Paper Glossy GP 701 2 Photo Paper Plus Glossy II PP 201 PP 208 PP 301 2 Photo Pape...

Page 169: ...f paper may leave marks on the printed side or prevent efficient feeding In this case load one sheet at a time Paper Load Limit of Paper Output Tray Genuine Canon Paper Paper for printing documents Me...

Page 170: ...g plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Envelopes with a double flap Envelopes with an embossed or treated surface Envelop...

Page 171: ...ith sweat or oil that comes from your hands Do not touch the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when hand...

Page 172: ...propylene polyethylene horse hair or goat hair Important Be sure not to use brushes as shown below The printing surface may be damaged Not OK brush made from hard material cloth or washcloth sticky an...

Page 173: ...3 To complete the removal of paper dust brush the paper in the other direction from top to 3 bottom 173...

Page 174: ...Printing Printing from Computer Printing from Smartphone Tablet Printing from Digital Camera Using PIXMA MAXIFY Cloud Link Paper Settings 174...

Page 175: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS AirPrint Printing Using Canon Application Software Printing from Chrome OS 175...

Page 176: ...nting Basic Perform Borderless Printing Printing on Postcards Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer...

Page 177: ...onnected to the same network over a LAN Connected directly without wireless router Direct Connection Connected by USB Print from a Mac 1 Check that printer is turned on 1 Note If Auto power on is enab...

Page 178: ...ize to the appropriate size as well as Media Type from Media Quality of the pop up menu Important An error may occur if the paper size set in the print dialog is different from the paper size register...

Page 179: ...ur settings of printer are disabled Check LAN settings of printer and enable Bonjour settings Refer to Cannot Print Using AirPrint for printing problems The display of the settings screen may differ d...

Page 180: ...ding any margin around it set borderless printing The procedure for performing borderless printing is as follows Setting Borderless Printing 1 Set the Amount of extension on the printer operation pane...

Page 181: ...ommended if Plain Paper is selected for Media Type in Media Quality Expanding the Range of the Document to Print Setting a large amount of extension allows you to perform borderless printing with no p...

Page 182: ...gaki 3 Select Paper Size and Media Type from the print dialog 3 Select Postcard or Postcard Borderless for Paper Size from the print dialog When you print on the address side select Postcard Select Ha...

Page 183: ...d The below procedure is not necessary in this case 1 Check whether Default is selected in the displayed dialog 1 Note It may take a little time for your printer to appear 2 Select the printer 2 Selec...

Page 184: ...alog Use this procedure to set the page paper settings before printing 1 Select Page Setup from the File menu of the application software 1 The Page Setup dialog opens Opening the Print Dialog Use thi...

Page 185: ...2 Check the printing status 2 You can check the name of the file being printed or ready for being printed Deletes the specified print job Stops printing the specified document Resumes printing the sp...

Page 186: ...ining Delete unnecessary print jobs from the print status check screen 1 Open System Preferences and select Printers Scanners 1 2 Select your model and then click Open Print Queue 2 The print status c...

Page 187: ...ter and PC You cannot remove the printer if you are not logged on as the administrator For information about an administrative user see Users Groups from System Preferences 1 Open System Preferences a...

Page 188: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 188...

Page 189: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS 189...

Page 190: ...from macOS Default Setting for Displaying the Message which Prevents Misprinting After loading paper The screen to register the rear tray paper information is displayed Register the paper size and th...

Page 191: ...tting for printing Replace the paper Select if you want to print after replacing the paper of the rear tray For example when the paper size setting for printing is A5 and the paper information registe...

Page 192: ...events misprinting is disabled by default To change the setting Changing the Printer Operation Mode When you print from macOS The message which prevents misprinting is enabled by default To change the...

Page 193: ...s Appear on LCD When Error Occurred Message Support Code Appears Repairing Your Printer Frequently Asked Questions Solve Problems Printer Does Not Work Printer Does Not Turn On Printer Turns Off Unexp...

Page 194: ...g MP Drivers Printer Driver in Network Environment Windows Error or Message Appears Four Digit Alphanumeric Characters Appear on LCD When Error Occurred Message Support Code Appears List of Support Co...

Page 195: ...Connect Smartphone Tablet to Wireless Router Cannot Find Printer on Network LAN Setting Tips Changing LAN Settings Network Key Password Unknown Forgot Administrator Password of Printer Checking Netwo...

Page 196: ...Key Password Unknown Forgot Administrator Password of Printer Checking Network Information of Printer Restoring to Factory Defaults Default Network Settings Switching Printer s Connection to Network o...

Page 197: ...Network Communication Problems Cannot Find Printer on Network Windows macOS Wireless Router Problems Printer Settings Smartphone Tablet Troubles for Network 197...

Page 198: ...Cannot Find Printer on Network Windows macOS Cannot Find Printer on Network 198...

Page 199: ...s redo the setup of the printer IJ Network Device Setup Utility is a powerful solution tool for network problems Step1 Check the environment and network settings for the solution tool Step2 Download a...

Page 200: ...the wireless router refer to the instruction manual supplied with the wireless router or contact the manufacturer If you use an encryption key specify it for the network name SSID you are using For d...

Page 201: ...possible Step2 Solve Problems Using IJ Network Device Setup Utility Diagnose and repair the network connections using IJ Network Device Setup Utility Download IJ Network Device Setup Utility from the...

Page 202: ...See below Manually Solved Network Troubles 202...

Page 203: ...printer For details refer to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on t...

Page 204: ...2 Turn off printer 2 3 Shut down computer 3 After shutting down restart your computer and install the latest MP Drivers Printer Driver downloaded in step 1 204...

Page 205: ...Wireless Router Problems Network Key Password Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 205...

Page 206: ...WEP Key Set for Wireless Router Unknown Cannot Connect For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manufacturer Make sure your...

Page 207: ...word generated by the wireless router For Windows When the WEP Details screen appears after you click Search on the Network Settings Wi Fi screen in IJ Network Device Setup Utility follow the on scree...

Page 208: ...ce Setup Utility If this does not solve the problem see below Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router With Encryption On Cannot Com...

Page 209: ...omputer For details see Setting an Encryption Key With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer...

Page 210: ...hone Tablet Troubles for Network Manually Solved Network Troubles Checking Network Information of Printer Printing Network Settings Restoring to Factory Defaults Default Network Settings Connecting wi...

Page 211: ...Check that Wi Fi setting of your printer is enabled When your printer has an LCD make sure the icon indicating Wi Fi is displayed Wi Fi setting is enabled on the default network settings Step4 Move p...

Page 212: ...by default Check2 Does network name SSID of printer match network name SSID setting of wireless router that communicates Check the 3 2 6 SSID item in the printed network settings information and the n...

Page 213: ...2 4 GHz and 5 GHz frequency bands In many cases each frequency band is assigned a different network name SSID Verify the network name SSID and password for the frequency band you connect to Match the...

Page 214: ...the wireless router s instruction manual Check7 If printer is connected to AirPort Base Station via LAN make sure you use alphanumeric characters for network name SSID macOS Important If There is a p...

Page 215: ...is nearby it may cause interference Place the printer and the wireless router as far away from interference sources as possible After you change the location of the printer check the signal quality Co...

Page 216: ...ur device For details refer to the device s instruction manual Check3 Print out network settings information See Step1 to Step5 in Cannot Find Printer on Network Cannot Printing In the printed network...

Page 217: ...assword set for printer is entered correctly To check the password specified for the printer display it using the operation panel of the printer or print out the network settings information of the pr...

Page 218: ...IJ Network Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer follow the instructions below For Windows 1 Select Command P...

Page 219: ...mputer from Go menu of Finder double click Macintosh HD System Library CoreServices Applications Network Utility 2 Click Ping 2 3 Make sure Send only XX pings XX are numbers is selected 3 4 Enter IP a...

Page 220: ...Checking Network Setting Information To check the printer s network settings information print out the network settings information Printing Network Settings 220...

Page 221: ...gs on the printer making printing operation from a computer over a network impossible To use the printer over a network again after restoring it to the factory defaults click here and redo setup Initi...

Page 222: ...Problems While Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet 222...

Page 223: ...ycle the power switch It may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode or to update the wireless router firmware...

Page 224: ...o match with those of the wireless router Check5 Check that printer is not placed too far away from wireless router If the distance between the printer and wireless router is too far wireless communic...

Page 225: ...details refer to your device s instruction manual or visit the manufacturer s website To check the network name SSID for Wireless Direct specified for the printer display it using the operation panel...

Page 226: ...a common page across models Depending on the specifications of the printer you are using some of the features described scanner copy etc may not apply For details about the functions of your printer s...

Page 227: ...Printing Problems Printer Does Not Print Ink Does Not Come Out Printer Does Not Pick up or Feed the Paper No Paper Error Printout Copy Results Are Unsatisfactory 227...

Page 228: ...etry the printing If printing starts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and...

Page 229: ...printer s name is selected in the Print dialog box Note If multiple printers are registered to your computer set your printer as default printer to make the one selected by default For macOS Make sur...

Page 230: ...After printing is completed select Off for Prevention of Print Data Loss Check7 If printing from your computer restart the computer Restart the computer and try printing again 230...

Page 231: ...re the print head is installed properly Next push the joint buttons B firmly to the end Important Make sure that the orange label and the protective tape have been removed when installing the print he...

Page 232: ...nting the Nozzle Check Pattern From the computer For Windows Printing a Nozzle Check Pattern For macOS Printing a Nozzle Check Pattern For details on printing the nozzle check pattern print head clean...

Page 233: ...e the print side facing UP and align the right and left paper guides with the paper stack Loading Paper Check3 Is paper too thick or curled Unsupported Media Types Check4 When loading envelopes consid...

Page 234: ...our hand does not directly touch the part in the center of the rear tray when removing the foreign object 4 Remove foreign object by hand with paper inserted 4 Put your hand between the paper you inse...

Page 235: ...leak Check7 Clean paper feed roller Cleaning Paper Feed Rollers If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the p...

Page 236: ...print quality settings differs depending on what you are using your printer for Printing from your computer Check the settings using the printer driver Basic Printing Setup Printing from a PictBridge...

Page 237: ...tration that corresponds to problem Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Lines Are Misaligned Distorted Paper Is Smudged Printed Surface Is Scratched Ink...

Page 238: ...per Is Smudged Uneven Colors Streaked Colors Note This web page is a common page across models Depending on the specifications of the printer you are using some of the features described scanner copy...

Page 239: ...y Inaccurate or Bleeding Colors Streaks or Lines Check1 Make sure joint button is not lifted up Push the print head locking cover A to make sure the print head is installed properly Next push the join...

Page 240: ...e the pattern If the pattern is not printed correctly go to the next step From the printer Printing the Nozzle Check Pattern From the computer For Windows Printing a Nozzle Check Pattern For macOS Pri...

Page 241: ...ow to Perform Ink Flush If the nozzle check pattern is not printed correctly even after performing ink flush check the installing condition of the print head Check Installation of Print Head Check4 Wh...

Page 242: ...tion Manually Check6 When using paper with one printable surface check the correct printable side of the paper Printing on the wrong side of such paper may cause unclear prints or prints with reduced...

Page 243: ...ise unsatisfactory adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually from your...

Page 244: ...url before loading paper When using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the p...

Page 245: ...n the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printer to prevent paper abrasion using the operation panel or the computer This...

Page 246: ...s inside of printer dirty During duplex printing ink may stain the inside of the printer smudging the printout Perform bottom plate cleaning to clean inside of printer Cleaning Inside the Printer Bott...

Page 247: ...Opening Remote UI for Maintenance 247...

Page 248: ...t Copy Results Are Unsatisfactory Note The direction or pattern of the vertical lines A may vary depending on the image data or the print setting This printer performs automatic cleaning when necessar...

Page 249: ...ss print data check box and click OK Important Clear the check box once printing is complete Check2 Are you trying to print a large data file Windows If you are trying to print a large data file print...

Page 250: ...trying to print a large data file Windows If you are trying to print a large data file printing may not be performed properly due to missing print data Select On for Prevention of Print Data Loss on...

Page 251: ...s Printout Copy Results Are Unsatisfactory Check2 Perform bottom plate cleaning to clean inside of printer Cleaning Inside the Printer Bottom Plate Cleaning Note During borderless printing duplex prin...

Page 252: ...ck2 Perform print head alignment Aligning the Print Head Note For Windows if the problem is not resolved after performing the print head alignment perform print head alignment manually from your compu...

Page 253: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Wrong Language Appears in LCD 253...

Page 254: ...heck3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the problem contact your nearest Canon service center to request a repair Importa...

Page 255: ...3 Use the button to select Auto power off and then press the OK button 3 4 Use the button to select OFF and then press the OK button 4 The setting to shut off the power automatically is disabled To di...

Page 256: ...nment does not support Hi Speed USB the printer operates at the slower speed of Full Speed or Low Speed In this case the printer works properly but printing speed may slow down due to the communicatio...

Page 257: ...the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Is the Hi Speed USB...

Page 258: ...to select your language 1 Press Setup button and wait a little 1 2 Press button 1 times and press OK button 2 3 Press button 5 times and press OK button 3 4 Use button to select language for LCD and p...

Page 259: ...Installation and Download Problems Failed to MP Drivers Printer Driver Installation Windows Updating MP Drivers Printer Driver in Network Environment Windows 259...

Page 260: ...ivers Printer Driver 1 Open screen to uninstall MP Drivers Printer Driver 1 For Windows 10 Select Settings Apps For Windows 8 1 Windows 7 Select Control Panel Programs and Features 2 Check if there is...

Page 261: ...Printer Driver for your model on the download page of the Canon website After the download is completed overwrite and install the new version of the MP Drivers Printer Driver according to the specifie...

Page 262: ...Errors and Messages Four Digit Alphanumeric Characters Appear on LCD When Error Occurred Message Support Code Appears 262...

Page 263: ...ears on the printer s LCD or your computer screen Some errors may display four digit alphanumeric characters along with the error message The characters represent a support code error number For detai...

Page 264: ...splayed Take the appropriate action described in the message When a Support Code and a Message are displayed on the Computer Screen Windows When a Support Code and a Message are displayed on the Print...

Page 265: ...unplugged while it was on Check the error message that appears on the computer and click OK The printer starts printing See Unplugging the Printer to unplug the printer correctly Writing Error Output...

Page 266: ...ed to the computer Check2 Make sure printer is properly connected to computer 3 Click General tab and check for a device problem 3 If a device error is shown see Windows Help to resolve it Other Error...

Page 267: ...rinter s LCD and Computer Screen 1000 to 1ZZZ 1000 1070 1200 1215 1300 1366 1368 1431 1432 1470 1471 1472 1473 1474 1476 1496 15A0 15A1 1640 1723 1724 1725 1726 1727 1890 1892 2000 to 2ZZZ 2114 2123 2...

Page 268: ...A000 to ZZZZ B20B Note For information on how to deal with paper jams see What to Do When Paper Is Jammed 268...

Page 269: ...edure as shown below If you can see the jammed paper at the paper output slot or the rear tray 1300 If the paper tears and you cannot remove it from the paper output slot or if the paper is jammed ins...

Page 270: ...top button to stop the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray remove the paper from inside the p...

Page 271: ...lve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it...

Page 272: ...r to remove it press the printer s Stop button to stop the printing before you turn off the printer 1 Turn off printer and unplug it 1 2 Open top cover 2 Important Do not touch clear film A white belt...

Page 273: ...hen moving the print head holder hold the top of the print head holder and slide it slowly to the far right or left 4 Hold jammed paper firmly in both hands 4 If the paper is rolled up pull out it 273...

Page 274: ...ammed paper is removed 6 If the paper tears when you pull out it a bit of paper may remain in the printer Check the following and remove any remaining paper Any paper left under the print head holder...

Page 275: ...rinter s LCD or on your computer screen when you resume printing after removing all the jammed paper there may be some paper still inside the printer Check the printer again for any remaining bits of...

Page 276: ...properly What to Do Take the corresponding actions below Load paper in the rear tray Loading Plain Paper Photo Paper Loading Envelopes Align the paper guides of the rear tray with both edges of the pa...

Page 277: ...eets of A4 or Letter size plain paper in the rear tray Note After loading the paper align the paper guides of the rear tray with both edges of the paper Press the printer s OK button to cancel the err...

Page 278: ...r feed rollers are dirty What to Do Press the printer s Stop button to cancel printing and then perform the paper feed roller cleaning From Windows Cleaning the Paper Feed Rollers From the printer s o...

Page 279: ...1200 Cause Top cover is open What to Do Close the top cover and wait for a while Do not forget to close it such as after refilling ink tanks 279...

Page 280: ...d because the maintenance cartridge is almost full What to Do To perform Ink Flush first turn off the printer and then replace the maintenance cartridge Replacing Maintenance Cartridge Press the print...

Page 281: ...e may not be installed properly or may not be compatible with this printer What to Do Turn off the printer remove the maintenance cartridge and then reinstall it correctly Refer to Replacing Maintenan...

Page 282: ...ect the remaining ink in the ink tank If the remaining ink level is below the lower limit line refill the ink tank with the corresponding color of ink by following the printer s instructions Refilling...

Page 283: ...e maintenance cartridge is not installed What to Do Turn off the printer and then install the maintenance cartridge Refer to Replacing Maintenance Cartridge for details on installing the maintenance c...

Page 284: ...enance cartridge cannot be used This printer cannot use maintenance cartridges that have been installed in other printers What to Do Turn off the printer and then replace with a new maintenance cartri...

Page 285: ...e may not be installed properly or may not be compatible with this printer What to Do Turn off the printer remove the maintenance cartridge and then reinstall it correctly Refer to Replacing Maintenan...

Page 286: ...nd then replace the maintenance cartridge Replacing Maintenance Cartridge Note The condition of the maintenance cartridge when this error is displayed will depend on where and how the printer is used...

Page 287: ...t to Do The printer will not be able to print with a full maintenance cartridge Press the printer s OK button to cancel the error and then prepare a new maintenance cartridge For details on the mainte...

Page 288: ...Do Open the top cover and make sure that shipping tape and protective material have been removed from the print head holder If the shipping tape or protective material is still there remove it and clo...

Page 289: ...stered on the printer the following message appears on the printer s LCD Paper settings specified on the printer driver when printing Paper size A5 Media type Plain paper Paper information for the rea...

Page 290: ...he Printer Driver and the Printer Media Type Windows Paper Settings on the Printer Driver and the Printer Paper Size Windows Cancel Cancels printing Select this option when you want to change the pape...

Page 291: ...the error Contact your nearest Canon service center to request a repair as soon as possible You cannot replace the internal parts of the printer yourself Important Do not tilt the printer when moving...

Page 292: ...3252 Cause The maintenance cartridge is almost full What to Do The printer will not be able to print with a full maintenance cartridge Press the printer s OK button to clear the error message 292...

Page 293: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Change the print settings specified when printing and retry printing 293...

Page 294: ...mpediment Important When clearing an impediment to print head holder motion be careful not to touch clear film A white belt B or tubes C If you soil or scratch this part by touching it with paper or y...

Page 295: ...is refilled because it runs out of ink perform ink flush From Windows Cleaning the Print Heads From macOS Cleaning the Print Heads From the operation panel of the printer How to Perform Ink Flush If...

Page 296: ...n the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink...

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