Canon DS810 - SELPHY Color Inkjet Printer, Service Manual, Page: 39 / 44

4. FAQ (Problems Specific to the SELPHY DS810 and Corrective Actions)
No. * Function Phenomenon Condition Cause Corrective Action
Possible call
or complaint
1 B
Print
results
Soiling on the
back side of
paper (lines or
streaks parallel
to the paper
feed direction) After continuous
borderless
printing of small
sized paper (such
as Credit Card),
when a larger
sized paper (such
as 4x6) is printed In borderless
printing, printing
is performed to the
size slightly larger
than the paper size,
and ink off the
paper is absorbed
by the platen's ink
absorber.
Absorbed ink may
attach to the platen
rib(s) after several
dozen sheets are
printed, causing
soiling at the
leading edge of
paper or on the
back side of paper. 1. Perform Bottom plate cleaning (In
the LCD monitor, select Tool box
-> Maintenance) up to 3 times. For
details, please refer to the user's
guide.
2. If soiling on the paper still remains
even after Bottom plate cleaning,
wipe protruding portion of the
platen and their surroundings with
a cotton swab. For details, please
refer to the user's guide.
- Paper gets
smeared.
- The back
side of
paper gets
smeared.
2 B
Paper
feeding
Skewed paper
feeding with
Credit Card-
sized paper - In the high
temperature and
high humidity
environment
- In the low
temperature and
low humidity
environment
- With the
maximum 20
sheets loaded
As the paper may
be caught by the
ASF base corner,
and creased and
rotated. Reduce the number of sheets loaded
(from 20 to 10, for example). Paper feeds at
an angle.
3 B
Print
results
With Credit
Card-sized
paper, the
leading edge of
paper contacts
the print head. In the high
temperature and
high humidity
environment Due to paper
swelling in the
high temperature
and high humidity
environment. - Set paper's curl straight.
- Increase the head-to-paper distance
by setting the paper thickness lever
to the left.
Printing is
scratched.
4 B Operability
The memory
card cannot be
removed from
the card slot. When using the
memory card
(miniSD /
Memory Stick
Duo / xD-Picture
Card) which
needs the adapter. A user inserts the
memory card
without using the
adapter. When the memory card cannot be
removed even after carrying out the
followings, repair is needed.
1) Tilt the printer's slot part
downward.
2) Pull out the memory card using
adhesion of removable tapes.
(See the photo.)
* When operating 1) and 2), be
sure to power off the printer and
disconnect it from a power source.
- The memory
card
cannot be
removed.
- Data stored
in the
memory
card cannot
be read.
(Accessing
to the
memory
card is not
possible.)