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Troubleshooting
Condition
Solution
Cyan ink is mixed on the first print
after installing printer.
(Cyan ink is used for factory inspection. )
Perform strong cleaning. Refer to “Cleaning the Printhead” (User's
Guide).
The colors are wrong or colors mixed.
Any ink tank may be installed incorrectly.
If any ink tank is installed incorrectly, ink colors may be mixed. In this
case, execute [Shipping The Printer] from the printer driver so that
remove ink from the print head.
Refer to “Shipping the Printer” (User's
Guide).
The back of the printer gets stained.
Printing on paper that is the wrong size could stain the transport belt,
paper guides, or other areas. Confirm that the size of the set paper and
the [Paper Size] configured by the application software or printer driver
are the same.
If the transport belt, paper guides, or other areas are stained, clean the
transport unit. Refer to “Cleaning the Printer” (User's Guide).
Open [Utility] sheet of the printer driver and print after setting
[Reduce smudge on media edge] from [Special Settings].
Refer to “Changing the Special Settings of the Printer” (User's Guide).
The paper may be curled. Flatten the paper. If the paper cannot be
flattened, adjust the paper guides to the paper width, and then print.
The sheets may be stacked before the printed surface is dry.
Open [Utility] sheet of the printer driver, and enable [Print&Hold Mode]
in [Special Settings]. This will stop the paper at the ejection slot one
sheet at a time.
Refer to “Changing the Special Settings of the Printer” (User's Guide).
